Markets Operations Resume Sample
Afton Eichmann
2095 Boyle Terrace,
Detroit,
MI
+1 (555) 174 3668
Work Experience
Capital Markets & Core Processing Operations Specialist
10/2016
-
PRESENT
Philadelphia, PA
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products8. Ability to travel, occasionally overnight
- Excellent organizational and communication (written and oral) skills
- Day to day drafting and query resolution for all aspects of structured drafting working to servicec the client (internal and external)
- Look towards STP enhancement understanding client nuance, templating and submission tmeliness
- Ensure all operational and tech issues are logged, monitored and progressed, with responsibilities and ownership cross location and cross product
- FICC balancing and resolution
- Same day exception resolution. Next day break resolution
- End of day balancing, journals and wires processing
- Secondary support of Swaps desk as well as backup for other members of the team
Markets Operations
09/2013
-
07/2016
Phoenix, AZ
- Aware of BNY Mellon’s focus upon risk and mitigating internal controls
- Ensure execution of the Operation Risk Management initiatives to promote risk awareness and compliance with Group’s policies, standards and guidelines
- Relevant experience with end-to-end skillset
- Serves as primary liaison with FX system vendor, WallStreet Systems. Functions include daily support, building fix/enhancement specifications, coordinating delivery, testing and implementing
- Handles daily position and Profit/Loss (P/L) reconciliation; this includes researching and correcting posting errors
- Responds to customer and bank queries through the FX 800number
- Supports all functions associated with RegionsFX online trading, including client demo's , client set up, trouble shooting issues, serve as product manager, and responding to the dedicated RegionsFX support 800 number
- Handles pricing small value FX trades initiated by other internal areas of the bank
- Handles reporting, which includes writing basic Sequel queries against the FX database
Cib-markets & Investor Services Operations
06/2007
-
03/2013
New York, NY
- Supports more complex transactions, such as foreign currency options, non-deliverable forwards and multi-currency loans
- Handles end of the month P/L attribution to the various business segments
- Generates and monitors risk management reports used to monitor counterparty risk
- Reviews data for federal regulatory reporting and audit requests
- Acts as primary liaison with FX Back office and various business segment teammates
- Performs other functions in support of FX Sales and Trading
- Factor/Coupon, Pair off communication and resolution
- Primary supporting MLPF&S Funding, Treasury and Agencies, Collateral Mgmt, MBS
- Extensive interaction and communication with BACI team members
Education
Los Angeles International University (LAIU)
2002 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Interpersonal Skills - Strong interpersonal and relationship skills
- Interpersonal skills, with some proven team leadership skills
- Uses Sound Judgment - Excellent prioritization, time management and organizational skills required in a fast paced, changing environment
- Communication Skills - Superior oral and written communication skills
- Strong PC and Microsoft skills (Excel, Word, Access, etc.)
- Excellent documentation negotiation skills
- Strong oral and written communication skills, including the ability to interact and manage senior stakeholders across various departments
How to write Markets Operations Resume
Markets Operations role is responsible for interpersonal, software, finance, securities, training, equities, reporting, design, research, government.
To write great resume for markets operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Markets Operations Resume
The section contact information is important in your markets operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Markets Operations Resume
The section work experience is an essential part of your markets operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous markets operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular markets operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Markets Operations resume experience can include:
- Work effectively individually and build collaborative relationships that are mutually respectful
- Experience of interpreting, and demonstrating an understanding of, legal documentation within the ISDA Equities documentation environment
- Decision Making - Demonstrated ability to analyze and resolve complex issues, questions and situations
- Detail orientated, strong sense of urgency and ability to work under pressure
- Experience works with metrics and data visualization tools such as Tableu are advantageous
- 2+ years of related operations experience
Education on a Markets Operations Resume
Make sure to make education a priority on your markets operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your markets operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Markets Operations Resume
When listing skills on your markets operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical markets operations skills:
- Excellent interpersonal skills with strong internal and external customer service orientation
- Demonstrated experience at defining and leading quality management systems
- Advanced Excel skills (macros, pivot tables, vlookups, etc.)
- Derivatives product experience specifically operational processing experience required
- Strong background and work experience in Finance, P&L/budget oversight
- Proven experience building high performance teams and people management
List of Typical Experience For a Markets Operations Resume
1
Experience For Capital Markets & Core Processing Operations Specialist Resume
- Five years of experience in an analyst role within the financial services industry
- Work with Brokerage leadership and business support teams to continually improve the sales process (i.e. training, tools, deliverables, etc.)
- Resource management inclusive of monthly forecasting and P&L explain
- Assist in development and implementation of training and development initiatives
- Responds to customer and bank inquiries through the Foreign Exchange (FX) 800 number
- Supports all functions associated with RegionsFX online trading, including client demonstrations , client setup, trouble shooting issues, serve as product manager, and responding to the dedicated RegionsFX support 800 number
- Prices small value FX trades initiated by other internal areas of the bank
2
Experience For Middle Markets & BD Operations Manager Resume
- Handles end of the month P/L attribution for the various business segments
- Generates reports used to monitor counterparty risk
- Acts as liaison with FX Back office and teammates from various business groups
- Works with vendor to provide FX system application support
- Acts as deputy for the Team Section Manager when requested
- Responsible for the day to day oversight and participation of workflow responsibilities within the team
- Acts as first point of escalation and escalates through the chain as appropriate
3
Experience For Markets Operations Specialist Resume
- Active participation in assigned work stream(s) and initiatives
- Understand risks faced in own role and actively works to educate team on risks faced
- Partner with regional and local market leadership to implement growth strategies, including support of all recruitment pursuits and transition/onboarding activities
- Develop a business development mindset amongst all business support teams
- Work with local market business leads to establish an organizational culture of trust and teamwork
- Managing all aspects of the daily processing of a key FX Customized Services Product, ensuring the highest level of quality, customer service, risk mitigation and cost effectiveness
- Assisting with the on-boarding new funds and clients and ensuring that there is appropriate communication between all stakeholders until the launch has been successfully completed
- Reviewing and maintaining key risk (KRIs) and key performance (KPIs) indicator spreadsheets to ensure issues are reported in a timely and accurate fashion
- Completion of additional tasks and requests from Head of the Unit
4
Experience For Operations Analyst Markets Resume
- Management of the Annual Budget Cycle and periodic budget updates
- Assist in the development of Metric and Data Analytic tools to understand KPI’s and volume drivers that influence the Operations teams and Business
- Provide back up and support of Change the Bank investment programs
- Co-ordinate Deal Review process with MMT usage and adoption
- Cascade key leadership messages that touch on Deal Review to the network
- Monitor Win/Loss interview completion
- Foster relationships with client personnel at appropriate levels Consistently deliver quality client services
- Remain current on new developments in services capabilities and industry knowledge
5
Experience For Cib-markets & Investor Services Operations Resume
- Organization: Strong organization and multi-tasking skills Flexibility to handle multiple tasks and changing priorities along with a desire to work in a fast paced environment under tight deadlines
- Well organised and able to work under pressure in order to meet tight deadlines and stakeholder expectations
- Be able to identify and analyse issues
- Flexible to business needs
- Strong business acumen to understand/provide context for decisions; able to look at situations from several points of view; able to challenge decisions as appropriate; persuasive with details and facts
- Follow all procedures in accordance with industry/state regulations, internal/external audit recommendations and compliance directives
- Alert the Case Manager of missing requirements necessary to resolve “not in good order” (NIGO) issues assisting with research and collection of missing requirements
- Recognize, obtain, and review the documentation required for state replacement handling inclusive of documents required in the Replacement Review process including signatures and dates
- Review and direct incoming correspondence, requirements, and documentation on pending cases
6
Experience For Markets Operations Manager Resume
- Verify accuracy of information entered into STP to facilitate the underwriting and issue process; correct if necessary
- Consistently utilize a global approach/broadened view of the entire case to forecast all needs and requirements at the onset
- Handle rush requests with a sense of urgency
- Review issue instructions, prepare delivery requirements and accurately issue policy contracts
- Timely release of APOLY to the agency after cycle run
- Identify and escalate/report all system issues
7
Experience For GSA Markets Operations Resume
- Process all new business tasks related to the end to end new business process within established service level agreements (SLA)
- Be conscious of quality and accuracy of work so policy is delivered error-free to customers
- Update case notes to ensure full disclosure to all parties
- Communicate with the team, Case Managers and Management to ensure issues are resolved within departmental guidelines/SLA
- Work cooperatively and professionally with others on all levels
- Analytical expert – ability to review financial KPIs and produce management information
- Put the customer first and are the face of Guardian to our customers and end-users with a professional, positive attitude
8
Experience For Individual Markets Operations Generalist New Business Resume
- Strive to provide superior products and customer service
- Take ownership of personal growth and career development
- Embrace diversity and inclusion
- Strive to achieve superior results through high performance and execution excellence
- Have an opportunity to make a difference and contribute to team outcomes
- Coordinate and facilitate team meetings acting as the central point of contact for region team/s to ensure appropriate meeting logistics, facilities, agenda and actions
- Ensure follow up on action items by tracking progress against deadlines
- Bank authorised signatory
- To follow and ensure timely and full compliance with the Broker-dealer activities on securities market in accordance to the Law on securities market, as well as with the Procedure of Broker-dealer activities on government securities market of the Republic of Kazakhstan (including, but not limiting to, opening of sub-accounts, acceptance and processing of client’s orders)
List of Typical Skills For a Markets Operations Resume
1
Skills For Capital Markets & Core Processing Operations Specialist Resume
- Ability and experience of working and influencing senior stakeholders
- Participate in User Acceptance testing (UAT) to validate new system and product functionality for production implementation
- Process mapping and change management experience
- Multi-task and operate under high-pressure situations
- Demonstrated leadership and a collaborative management style
2
Skills For Middle Markets & BD Operations Manager Resume
- Excellent technology ability and proficiency across multiple various technology platforms and applications. Proficiency in MS Outlook, Word, Excel, PowerPoint
- Perform complete and thorough end to end “in good order” (IGO) review of applications and required forms
- At least four to five years’ experience in an operational role
- Demonstrate intellectual curiosity, take calculated risks, and exercise innovation
- Demonstrate intellectual curiosity , take calculated risks, and exercise innovation
- Maintaining a central Tracking and Monitoring Listof Opportunities, Questionnaires and Approvals (mission critical)
- Providing and participating in cross training with colleagues where necessary
- Understanding of the transactional documentation processes within differing financial OTC markets
3
Skills For Markets Operations Specialist Resume
- Facilitating the collection, communication and sharing of business knowledge and best practice across the Region
- Liaising with internal and external parties in a timely manner on issues pertaining to the FX transactions booked on their account as required
- Acting as the first point of escalation and escalating through the chain as and when appropriate
- Sending out requests to Pursuit Leaders to complete delinquent questionnaires (twice a week) (mission critical)
- Uploading questionnaires in sharepoint,
- Embedding answers of questionnaires to the Opportunity listings
4
Skills For Operations Analyst Markets Resume
- Building relationships with the Region leadership team and BDOL & Knowledge of the Region business environment
- Ensuring that all FX transactions that are executed are well controlled and that operational risk is minimised at all times
- Ensuring all company procedures and policies are adhered to at all times
- Participating in product development, design of enhancements and system testing as required
- SharePoint Set-up and management: Organizing and administrating sharepoint by providing access rights, changes, helpline, etc)
- Business Knowledge - Acts confidently and is dedicated to increasing knowledge and actively sharing with others
- Accountability & Ownership - Ability to be an independent thinker taking ownership in the completion of resolving problems
- Act with a sense of urgency, setting and meeting customer expectations
5
Skills For Cib-markets & Investor Services Operations Resume
- Take personal responsibility for own development and training needs by remaining current with new products and product features
- Assist the management team by utilizing specifically designed workflows and identifying enhancements to improve processes
- Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups
- Responsibility for ensuring accurate sales pipeline and revenue information, pipeline and revenue reporting and analysis for Area/Region leadership
- Continually reviewing the Procedures Manual and suggesting amendments and improvements where appropriate
- Support reoccurring and ad hoc reporting
- Understanding of trade lifecycle
- Understanding of risk and control
6
Skills For Markets Operations Manager Resume
- Customer Focus – Dedicated to meeting expectations and requirements of internal and external customers. Takes prompt action to ensure customer satisfaction
- Demonstration of an up-to-date awareness of industry initiatives and projects in the Equities markets, especially within ISDA. Understanding of FED targets
- Escalation procedures to alert sector leader of delinquent questionnaires and missing approval
- Monitor key tools (Sharepoint, etc) for issues and access requirements – suggesting enhancements where necessary and possible
- Decision Making & Accountability
- Maintain stated departmental accuracy rating to meet this objective
- Promote cross collaboration by working cooperatively across the organization
7
Skills For GSA Markets Operations Resume
- Facilitate weekend Alternate Worksite Testing/Disaster Recovery – 2x a year
- Multi-task with high visibility activities (e.g. preparing presentations for senior leadership at short notice)
- Uphold Guardian’s Core Values – We Do the Right Thing, People Count, and We Hold Ourselves to Very High Standards
- Proactively look at new and different ways of approaching work
- To serve as the single point of contact responsible for executing day to day tasks related to one or more clients in a work-stream
- To support with reporting, data management of various internal EY tools (CRM/InterAction, MDM etc.)
- Responsible for meeting contractual SLA's – Quality, Turn-Around-Time, Budgets etc
- Respond to ad-hoc reporting requests for GSS and onshore managers
8
Skills For Individual Markets Operations Generalist New Business Resume
- Provides data for federal regulatory reporting and audit requests as needed
- Provides timely and relevant feedback to Section Manager on staff training, knowledge and process gaps
- Assists management in delivery of staff training
- Problem solve, articulate requirements and escalate
- Analytical Skills - Demonstrated ability to analyze operational processes, systems, and procedures, and to make recommendations to enhance our products, procedures, technologies and services
- Working knowledge of MS Access desirable
- Professional and diplomatic communicator
- Self-starter and proactive ability to manage with minimal direction
9
Skills For Capital Markets & Core Processing Operations Resume
- Extremely organized and enjoys administration related work
- Builds Customer Loyalty & Confidence
- Technical proficiency in the documentation of Equities' products
- The ability to understand complex derivative structures and break them down into their component parts
- Understand Derivative confirmations and settlements
- Academic/Professional Qualifications (or willingness to work towards)
- Displays initiative e.g. offers solutions when problems are identifies
10
Skills For Treasury & Markets Operations Resume
- Lead and coordinate network of Deal Review contact within the GSA Region
- Work with the Accounts Operations team to develop a standard GSA Deal Review approach for G360 and Core
- Build a picture of Deal Review maturity amongst the Region and create a tailored approach for each
- Learn best practice approaches and share with Region leadership
- Mailbox management -Central email address at GDS for practitioners to send DQP related info, such as questionnaires (mission critical)
- Quality check of received questionnaires
- Preparation of Weekly Call work Packages, i.e. For Management Call containing Details of New Opps greater than 500k$ and respective questionnaire results; or similarly for the MidMarket Call
- Alert mechanism (email) if opportunity has changed (significance details to be defined); I.e to staffing and competency team if opportunity is moved to “Closing”
- Identify G360 Accounts where Deal Review needs further development
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