Messaging Engineer Resume Sample
Devon Romaguera
53621 Leffler Shoal,
Los Angeles,
CA
+1 (555) 141 4216
Work Experience
Senior Messaging Engineer
04/2016
-
PRESENT
Boston, MA
- Experience as an Exchange Administrator and/or Engineer in a large, global enterprise environment, including actual hands-on Exchange server installation and upgrades
- Experience working with Lync/Skype for Business, advanced level Active Directory administration
- Global enterprise systems administration experience with Windows Server environment
- Experience with malware, anti-spam, and archiving solutions for Exchange
- Experience working on over 1,000 servers as well as 2,000 – 3,000 mailboxes
- Experience building and supporting UNIX based mail systems such as Sendmail
- MS Active Directory Federation Services, F5 Exchange and Skype appliance configuration for Exchange
- Advanced level understanding of mobile device management solutions, OWA, Anti-Virus products for Exchange, alerting and event management
Messaging Engineer
08/2013
-
02/2016
Boston, MA
- Strong skills on Exchange DAG, CAS and HUB deployment in high availability designs, advanced level PowerShell scripting and implementation skills
- Perform at a high level of effectiveness in a fast pace environment
- Proficient in all Microsoft applications, including but not limited to Word, Excel, PowerPoint, Outlook, UltiPro, and Document Management System
- Experience as an Exchange Administrator and/or Engineer in a large, global enterprise environment, including actual hands-on Exchange server installation and upgrades
- Global enterprise systems administration experience with Windows Server environment
- Familiar with Lync/Skype for Business Server and Integration with Microsoft Exchange
- Advanced level Active Directory administration
MS Exchange & Unified Messaging Engineer
10/2006
-
04/2013
Chicago, IL
- Experience with malware, anti-spam/anti-virus and archiving solutions for Exchange
- Experience administering Mobile Device Management S/W (Mobile Iron, AirWatch, etc.)
- Strong skills within an Exchange Multi-Role environment leveraging high availability designs
- Advanced level PowerShell scripting and implementation skills
- Strong understanding of alerting and event management
- Analyze and develop technology solutions based on customer requirements
- Build and implement middleware products to meet business demands
Education
DePauw University
2001 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Strong leadership and interpersonal skills, self-starting attitude, and ability to drive others to take action
- Strong experience in architecting and/or building Messaging infrastructures hosting multiple applications in a large enterprise environment
- Technical writing skills for documentation and process/procedural documents
- Demonstrated experience with Exchange administration and task automation using PowerShell
- Experience with SMTP smart host, Spam and antivirus filtering, policy and functions preferable experience with Proof point management
- Messaging archiving and Data Loss Prevention experience
- Engineering experience with Microsoft Office 365 Exchange (preferably Dedicated, but not essential)
How to write Messaging Engineer Resume
Messaging Engineer role is responsible for troubleshooting, scripting, documentation, software, messaging, analytical, leadership, customer, database, mainframe.
To write great resume for messaging engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Messaging Engineer Resume
The section contact information is important in your messaging engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Messaging Engineer Resume
The section work experience is an essential part of your messaging engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous messaging engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular messaging engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Messaging Engineer resume experience can include:
- Solid understanding of messaging technologies, strong troubleshooting and analysis skills and excellent verbal communications skills
- Good report-writing and documentation skills, good verbal communication skills
- Some understanding of programming concepts, Powershell and scripting skills for automating administrative tasks
- GOOD Work or Good For Enterprise
- Prior experience with medium and large inter-org Exchange migrations
- Dealing with Ambiguity: Able to successfully function during times of uncertainty and changing priorities
Education on a Messaging Engineer Resume
Make sure to make education a priority on your messaging engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your messaging engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Messaging Engineer Resume
When listing skills on your messaging engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical messaging engineer skills:
- Excellent communication skills, customer service orientation, strong problem solving skills, and the ability to quickly learn new technologies are essential
- Strong Scripting skills– PowerShell, Perl, VB, .NET. MI production
- Managing large projects effectively
- Experience navigating dynamic and competing priorities while providing crisp and concise status updates to customers and management
- Proven experience troubleshooting and tracing email at the SMTP layer (i.e. headers, MX, error codes, telnet
- Proven experience supporting industry standard technologies inclusive of the following
List of Typical Experience For a Messaging Engineer Resume
1
Experience For Senior Messaging Engineer Resume
- Apply good time management skills with the ability to prioritize and manage multiple complex tasks at the same time
- Prior training /experience in technical competencies such as Microsoft Exchange, Active Directory, Windows Server 2008/2012
- Experience supporting enterprise messaging technologies (Skype, Ironport, Blackberry)
- IBM MaaS360 (troubleshooting experienced required)
- Experience working in an enterprise companies
- Experience working with Email in the Cloud
2
Experience For Active Directory & Messaging Engineer Resume
- Experience working with e-mail technologies and Microsoft Exchange
- Experience with troubleshooting roles
- O365, Exchange Online/ EOP experience
- Build and maintain strong relationships with process owners across Workspace & End User Services
- Experience in SharePoint Server 2010
- Experience in SharePoint Server 2013/SharePoint Online
- Experience with Office 365 administration
- Experience with Identity Management technologies like Quest Authentication Services, Azure AD, Oracle and OneLogin
- Experience within a Client-server background in a complex WAN environment
3
Experience For MS Exchange & Unified Messaging Engineer Resume
- Work experience in a fast-paced, technical environment in a similar role
- Experience with Microsoft Exchange 2010/2013/2016 in an enterprise environment
- Experience with Microsoft Windows Server 2008/2012/2016
- Strong knowledge of Windows Server 2012 and/or 2016 and supporting technologies
- Strong knowledge of Exchange 2016 and Office 365
- Strong knowledge of IT infrastructure, network, and directory services
- Handle multiple complex projects concurrently and prioritize work efficiently
- Providing all aspects of design, planning, configuration, reporting, deployment and day to day operations of messaging infrastructure technologies
- Building automations for the platforms listed above, primarily leveraging PowerShell but could also include building Chef recipes
4
Experience For Senior Unified Messaging Engineer Resume
- Working with managers to develop standards in line with the company guidelines and monitoring those standards
- Assisting with the resolution of issues and actively participating in problem management activities
- Optimizing the stability and reliability of the technology's performance
- Fluent in testing, deploying and managing Windows Operating Systems
- Incident Management – Be part of a 24 x 7 (shifts) 3rd Line Specialist support team for Messaging technologies, including triaging and managing major incidents
- Knowledge of messaging monitoring tools
- Participates in preparing and testing the disaster recovery plan
- Mail file management and support for purging, recovery, security, and troubleshooting
- Assist helpdesk and other system administrators by troubleshooting messaging systems interaction or connectivity problems as an escalation path
5
Experience For Lead Messaging Engineer Resume
- Support application like right fax, Exchange Archiving and journaling
- Creation of “Run Books”, defining day-to-day support, maintenance, troubleshooting of the infrastructure
- Co-ordinate and configure server hardware and messaging software and add-in tasks such as Anti Virus, Content Management and Archiving software
- Review on an ongoing basis existing systems to recommend process and system improvements, as well as policy changes related to IT system architecture
- Fluent in deploying and managing Active Directory
- The vacancy is for a Technical Infrastructure Specialist providing live systems support for the Barclays Messaging environment
- Knowledge of migration and coexistence planning and implementation for Exchange to Office 365
6
Experience For Messaging Engineer Exchange Resume
- MCSE Productivity Solutions Expert certification or MCSE: Messaging Solutions Expert certification desired
- Expert level knowledge of Microsoft Windows systems, including DNS, Group Policy, and PKI
- Assist with the engineering, configuration, and 3rd level support of Exchange Online hosted in Office 365 among other Office 365 services
- PowerShell scripting to build automations
- Design, Manage and Develop the Firms Microsoft Exchange environment including related platforms and services; Active Directory,
- Maintain and oversee the Firms Mobile Management/Messaging Infrastructure
- Manage remote messaging/mobile access to the network
7
Experience For Exchange Messaging Engineer Resume
- Responsible for maintaining information security standards and best practices for the organization
- MCSE Productivity Solutions Expert certification or MCSE: Messaging Solutions Expert certification or equivalent required
- Expert level knowledge of Microsoft Windows systems, including Active Directory, DNS, Group Policy, and PKI
- Proactive Server monitoring and intervention (disk space, capacity, etc.)
- Provide subject matter expertise regarding Exchange & Lync support/administration
- Provide cross training to front line support team
- Participate in a team of Messaging Engineers in a multi-datacenter deployment of Voltage & Microsoft Exchange 2010/2013/2016 with high availability (>99.9%)
- Work closely with the Infrastructure Engineering Group to design, plan, test, and deploy upgrades
8
Experience For Regulated Messaging Engineer Resume
- Manage and maintain Microsoft Exchange and messaging technology software and security
- Exchange Migration/administration/support and troubleshooting for 2010, 2016 and O365
- Works as a team player with multiple rolls to cover any messaging team member absence
- Supports global messaging systems, database or utilities software
- Liaise with the below teams on Messaging & Delivery Operations
- Cross-training other IT staff members in the maintenance or usage of the technology
- Work with other teams to optimise and resolve software issues on messaging servers
- Provide an escalation point for field service engineers and Service Desk agents where complex issues surround messaging client installations
9
Experience For Senior.messaging Engineer Resume
- Report and liaise with software vendors for failures, following ITIL process
- Perform trend analyses of vital signs such as message queue lengths in order to identify potential system bottlenecks and provide input to capacity planning
- Assist helpdesk and other system administrators by troubleshooting application performance or connectivity problems as an escalation path
- Provide senior level support to the daily operations of messaging services environments
- Deliver design and implementation responsibilities using the agile (scrum) mythology
- Install, maintain and tune messaging systems for e-mail and application development
10
Experience For Exchange / Messaging Engineer Resume
- Plan and perform installations, upgrades and patches to messaging applications
- Provide support for Field Support Staff located at all business unit locations, remote messaging administrators and Help Desk staff
- Evaluate third-party software for use with messaging applications
- Perform capacity planning and make recommendations as necessary
- Work and resolve messaging related tickets in a tier 3 capacity
- Assign messaging related tickets to other members of the group
- Maintain virus protection for all messaging systems
List of Typical Skills For a Messaging Engineer Resume
1
Skills For Senior Messaging Engineer Resume
- Strong verbal, written and organizational skills are required
- Strong experience with Outlook Client and OWA (configuration, GPO’s, Add-ins, Apps, auto discover, troubleshooting). Version 2010 and above
- Microsoft Exchange 2010, Microsoft Lync 2013, Good for Enterprise, Good Dynamics, Proofpoint, Websense ESG
- Build strong collaborative partnerships – ensure proper operational procedures and engagement models are in place and roles operate within the given framework
- Training/experience in technical competencies such as Encryption Tools (Voltage – PGP – Adobe), Microsoft Exchange, Active Directory, Windows Server 2012/2016
- Training/experience in technical competencies such as Microsoft Exchange, Active Directory, Windows Server 2008/2012
- Experience with designing and running core email and messaging technologies, including SMTP
- Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF, DMARC, and DKIM
- Experience migrating/merging email systems using scripts and/or 3rd party tools such as BitTitan’s “MigrationWiz” or Dell’s “On Demand Migrator”
2
Skills For Active Directory & Messaging Engineer Resume
- Experience designing & supporting messaging environments (Office365 and Mimecast)
- Relevant, hands-on experience supporting the following technologies in an Enterprise Environment
- On-prem backend Exchange/0365 Engineering experience (migrations, implementations, troubleshooting, etc.)
- Extensive architecture and engineering experience managing a 30,000+ user global Microsoft Exchange environment
- Experience working on Enterprise deployments of core messaging and support technologies
- Experience of troubleshooting and working with Microsoft Outlook and Lync/Skype for Business client
3
Skills For MS Exchange & Unified Messaging Engineer Resume
- Experience migrating/merging email systems
- Experience troubleshooting and tracing email at the SMTP layer (i.e. headers, MX, error codes, telnet)
- Experience deploying and managing Active Directory
- Information systems experience managing global messaging and collaboration environment for a 7000+ user environment
- Capable of identifying opportunities to improve the efficiency and effectiveness of key Messaging Services and EUT processes
4
Skills For Senior Unified Messaging Engineer Resume
- Exchange Monitoring and Auditing experience
- Experience with Mobile application including policy, Migration and Monitoring
- Experience designing & supporting directory services solutions (Microsoft Active Directory, Azure ADFS)
- Experience designing & supporting systems & processes in Azure environments
- Experience supporting Microsoft Exchange in an enterprise IT environment
- Experience of working in a 3rd line IT support environment
- Good understanding of Exchange 2007 /2010 / 2013 / 2016 / Exchange Online large enterprise solutions (>100,000 seats across multiple geographic environments)
5
Skills For Lead Messaging Engineer Resume
- Automation and PowerShell scripting experience required
- Experience of working in a 2nd line IT support environment
- Relevant experience including but not limited to
- Experience using administrative tools of Office 365/Exchange
- Experience of designing Exchange solutions from conception to delivery
- Experience of designing SharePoint solutions (Basic Architecture: Farm topologies, Server Roles, Service Applications)
- Experience of designing Lync/Skype for Business solutions from conception to delivery
- Knowledge of a software development lifecycle that includes development, validation, integration, training and production
6
Skills For Messaging Engineer Exchange Resume
- Experience with Powershell/Scripting
- Experience working within a large enterprise solutions environment of >50,000 seats across multiple geographic environments
- Experience in an IS role of supporting end users
- Experience in messaging administration
- Strong knowledge of automation techniques and scripting languages such as PowerShell and VBScript
- Experience on complex global email messaging services
- Experience with Linux and related scripting languages, together with a knowledge of SMTP/Postfix is desired
- Have experience of providing detailed ‘Business Intelligence’ on the Management Information to enable informed decisions
7
Skills For Exchange Messaging Engineer Resume
- Applies knowledge and previous experience in Messaging and Collaboration space to provide a timely resolution to end user and server side issues
- Operate Complete Messaging Environment
- Experience in a fast-paced, technical environment supporting Active Directory and Network technologies
- Experienced with PowerShell and Scripting
- Provide senior level expertise on decisions and priorities regarding systems architecture
- Exchange advanced PowerShell experience and hands on scripting
- Experience and understanding of product lifecycle management
- Demonstrate knowledge of applicable industry standards, hardware and software controls, and emerging security issues
8
Skills For Regulated Messaging Engineer Resume
- Experience creating documentation for system administrators and users
- Strong leadership and project management abilities. Ability to lead cross-functional project teams in implementing projects of a complex nature
- Experience as a Microsoft Exchange administrator, Microsoft Exchange platform includes Microsoft Exchange 2010 / 2013
- Experience of Symantec.Cloud (formerly MessageLabs)
- Experience of McAfee Email Gateway (MEG 7.5)
- Experience of Windows 2003, 2008, 2012, 2016 (32 and 64 bit builds)
- Experience working in a medium to large WAN environment (20+ sites)
- Engineering and design experience with Microsoft Exchange required
- Experience in an enterprise Windows Server-based environment (100+ servers)
9
Skills For Senior.messaging Engineer Resume
- Experience with Microsoft Exchange 2016, Active Directory, SharePoint or similar technologies required
- Migration experience of Exchange 2010/2013/O365
- Migration experience of SharePoint 2007/2010/2013
- Migration experience of Lync 2010/2013, Skype for Business 2015
- Solid understanding of all aspects of Active Directory including Users, Groups, Contacts and Organizational Units
- Experience with Active Directory 2008 R2 – 2012 R2 and AD Forests
- Experience with Exchange 2010 – Exchange 2016 in hybrid model
10
Skills For Exchange / Messaging Engineer Resume
- Related experience in Microsoft Exchange services platform
- Experience with Microsoft Office 365 (Exchange Online) Administration and Support
- Information Technology R&D experience
- Experience in global FTS (follow the sun) support environment
- Experience with Symantec MessageLabs
- Customer includes Workspace and User experience, Infrastructure Leads
- Experience with Exchange migration
- Experience providing 24/7/365 support for production E-mail systems in an on-call support rotation
List of Typical Responsibilities For a Messaging Engineer Resume
1
Responsibilities For Senior Messaging Engineer Resume
- Experience designing, supporting and maintaining a complex enterprise level (7000+ user) Exchange 2010 environment including Exchange HA/DR and Backup and Recovery
- Or more of recent experience monitoring, troubleshooting and performance tuning messaging infrastructure
- Recent experience working with messaging hygiene and messaging gateway products
- Industry and system experience with working knowledge of Windows 2012/2008 (Including AD, ADFS, AADC/DirSync, DNS, TCP/IP, etc.)
- Proven ability to deliver messaging solutions based upon satisfying defined business requirements
2
Responsibilities For Active Directory & Messaging Engineer Resume
- Advanced experience supporting mobile clients
- Experience working within an ITIL methodology is desired
- Extensive experience with Exchange
- Creating and populating AD security groups
- Troubleshooting O365 client interface
3
Responsibilities For MS Exchange & Unified Messaging Engineer Resume
- Understanding of LDAP configuration and integration
- Scripting with view to automate manual tasks
- Understanding of eDiscovery
- Scripting – PowerShell, Perl, VB, .NET. MI production
- Server configuration, tuning, capacity planning, performance, monitoring, and diagnostics
4
Responsibilities For Senior Unified Messaging Engineer Resume
- Replication, archival, journaling, email routing, transaction logs and clustering
- Capable of supporting MQ security including supporting the z/OS, Red Hat Linux, iSeries and Windows platforms
- Contribute to the development of and implement tactical and strategic plans for supporting the company’s messaging infrastructure
- Success leading complex engineering projects and teams across multiple service areas
- Deep knowledge of PowerShell or equivalent scripting tools, along with an understanding of Microsoft API’s and tool integration
5
Responsibilities For Lead Messaging Engineer Resume
- Exchange 2010 High-Availability and Load Balancing requirements including DAG
- Exchange 2007 High-Availability and Load Balancing via clustering
- Knowledge of Windows Clustering/Failover Clustering
- Install, configure, update and maintain operating systems, corresponding software, and data centre servers for large location/BU
- Advanced understanding of PC and Mac Outlook clients from an operational and configuration standpoint
- Strong problem solving skills. Strong client interface and verbal and written communication skills. Administrative, prioritization, organizational, and customer service skills. Ability to manage multiple tasks
- Detailed understanding of the following server technologies: Windows Server 2008 R2, Active Directory, SMTP, TCP/IP, WINS, DHCP, DNS
6
Responsibilities For Messaging Engineer Exchange Resume
- Experience with some or all of the following technologies are desired but not required: VMWare ESX Server and VirtualCenter, HP Proliant hardware design and configuration, SAN Storage Devices, IIS and HLB
- Five or more years of experience with IBM’s data movement portfolio of products (DataStage, MQ, MQMFT, Sterling)
- Experience working within a large enterprise solutions environment of >50,000 seats across multiple geographic environments
- Experience working with Symantec Email Security.cloud (formerly MessageLabs)
- Hands on engineering experience with Skype for Business and mobility solutions
- Continuously and consistently identify and explore opportunities to improve performance of all aspects of Messaging Services
- Incident Management – provide 24 x 7 (rota) 3rd Line Specialist support for all core and non-core messaging technologies
- Analyse and interpret data captures, process output, and technical information to perform troubleshooting of lab or production environments
- Familiarity with System Scripting and Automation languages
7
Responsibilities For Exchange Messaging Engineer Resume
- Create and maintain all messaging discussion groups and document libraries
- Primary responsibility for administration and support of company messaging applications and infrastructure as it relates to end -- users
- Work with senior Messaging team members to maintain the corporate email Name and Address Book
- Acquire messaging/collaboration application and systems knowledge
- Develop detailed documentation for training, to define user requirements, processes and procedures etc
- With tasks assigned by senior Messaging engineers, provide daily operational support to ensure smooth and continuous work flows
- Implementation and maintenance of systems and technologies, including but not limited to
- Deep knowledge of standard engineering and support processes (ITIL, life cycle management, MOF)
- Understand z/OS 2.3 with regard to the use of the TEMS and the Tivoli Enterprise Monitoring Agent (TEMA) for CICS, DB2, MVS and MQ on the mainframe
8
Responsibilities For Regulated Messaging Engineer Resume
- Fundamental understanding of network and Internet concepts (e.g., firewalls, load balancers, web browsers, TCP/IP, SSL, HTTP, etc.)
- Deep understanding in Java/EE
- Represent Messaging infrastructure team where required across project teams
- Working within a large Azure AD environment (15,000+ users)
- Configuring servers & routers
- Genesys Composer using Voice Applications 8 Developer (GCD8-DCV)
- A team player with an aptitude to use initiative whilst complying with team standards & procedures
9
Responsibilities For Senior.messaging Engineer Resume
- Incident Management – provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core messaging technologies
- Identifies solutions for solving the problem
- An ability to adjust to changing demands
- A willingness to help with the training of other team members
- Proficiency with Symantec Enterprise Vault or similar archiving technologies
- Enterprise Vault Archiving Toolset
- Support, monitor and maintain our messaging and mobility environment
- Utilize scripting to automate operational tasks and deployments
10
Responsibilities For Exchange / Messaging Engineer Resume
- Champion the further adoption of cloud computing solutions within collaboration technologies
- Hypersoft OmniAnalyser Reporting
- End to end message tracking
- Conference room configuration and troubleshooting
- Supervise and/or perform efficient and timely preventive and corrective maintenance of servers. Identify project resources and scheduling
- Proactively research, learn and implement requirement driven messaging technology
- Document messaging infrastructure architecture as well as processes and procedures
- Change Management –Assess, plan, test and implement BAU change into Production environments, adhering to bank’s governance and control procedures
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