Metrics & Reporting Analyst Resume Sample
Freeman Batz
84813 Brandyn Island,
Detroit,
MI
+1 (555) 902 8811
Work Experience
Senior Information Technology Metrics & Reporting Analyst
05/2017
-
PRESENT
Houston, TX
- Execute operational tasks related to the production of global reports, including the Continuity of Business Monthly Operation Review and the CoB section of the CIO Council’s MOR, CoB-related metrics for Suppliers, and other regular reports
- Keep track of all data quality issues and provide feedback in order to improve the organizations’ metrics reporting process
- Experience in process analysis, metrics and project management
- Opportunity to develop understanding of how key performance indicators are used to measure and identify potential concerns
- Develop effective cross cultural communication in a Regional Role where liaising and regular communication with other Citi employees in different geographical locations
- Executes the Reporting of all KPI’s
- Develop, implement, continuously improve, monitor, and report performance-based metrics, Key Performance Indicators, and Service Level Agreements (SLAs) for the IT organization
- Analyze, interpret and report on data regarding productivity, budget consumption, staffing forecasts, and key performance metrics for various target IT and Corporate audiences across all levels
- Conduct analytics of IT-related and other data, including metrics data, to drive towards root cause analyses and recommendations to improve IT productivity, efficiency and end user adoption
Metrics & Reporting Analyst
08/2011
-
01/2017
Phoenix, AZ
- Facilitate execution of projects and/or project deliverables using teams of internal and external experts/stakeholders
- Collaboratively manage the development, consistency, and accuracy of the IT General Rate Case submittal, including facilitation of the collection and aggregation all necessary business case and financial supporting documents
- Assist with the development operational/performance metrics appropriate to the various business functions
- Manage processes governing data collection and report generation across O&T Risk and Control reporting, with an emphasis on accuracy and maintain consistency between source data and reporting
- Execute operational tasks related to the production of global reports, including the Regulatory and Audit section of the OTRC Monthly Operating Report (MROR), Risk and Control section of the CIO Council MOR, Audit reporting to IS and CoB Risk Operating Committees, etc
- Interaction with other OTRC Regulatory and Audit Management (RAM) functions in order to ensure synchronization with the various reports published on a monthly basis
- Enrich data stored in different databases in order to categorize and bucket data for senior level reporting
- Develop and implement increased automation efforts around the creation of repots
Metrics Reporting Analyst
08/2004
-
04/2011
Chicago, IL
- Demonstrate experience on the following areas: Information Security, IT and Operations metrics; Data integrity; Assessment and consultation; Business Process re-engineering
- Work closely and interact directly with select team members to identify, rationalize and document reporting and analytics requirements (business requirements) which form the foundation for reporting and analytics’ needs
- Assist in recommending analytical solutions to address analytics and reporting needs
- Obtain and maintain a working knowledge of Company applications, products and customers
- Effectively interpret analytics both from client and internal data and to prioritize & escalate based on outcome
- Ensure appropriate report and analysis documentation is produced where identified
- Collaborate closely and assist development teams to ensure timely delivery of project requirements or other deliverables
- Effectively communicate analysis trends, recommendations and risks that interfere with project execution or success
- Partner with business managers to develop operational/performance metrics appropriate to the various business functions. Performance metrics include
Education
Brown University
1999 - 2003
Bachelor's Degree in Statistics
Professional Skills
- Strong written and verbal communication and influencing skills, collaboration, problem solving skills
- Strong Microsoft Excel skills and working knowledge of Microsoft Office Suite
- Strong technical skills including Microsoft Office (Excel, Access) and SQL
- Strong technical, analytical and calculations skills with tools such as Excel VBA programming, databases (e.g. Microsoft SQL Server)
- Strong PC skills required (Excel, Access, PowerPoint, Word) - ability to learn new tools
- Demonstrated skills to deliver to timely, high quality reports
- Effective presentation, influencing and meeting facilitation skills
How to write Metrics & Reporting Analyst Resume
Metrics & Reporting Analyst role is responsible for excel, microsoft, design, reporting, analytical, database, training, gis, security, modeling.
To write great resume for metrics & reporting analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Metrics & Reporting Analyst Resume
The section contact information is important in your metrics & reporting analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Metrics & Reporting Analyst Resume
The section work experience is an essential part of your metrics & reporting analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous metrics & reporting analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular metrics & reporting analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Metrics & Reporting Analyst resume experience can include:
- Good IT skills covering general Microsoft Office products
- Solid communication skills - written and verbal
- Effectively analyze data and reach sound conclusions
- Effectively communicate and interact/negotiate with internal customers
- Operating efficiency and effectiveness metrics
- Proven track record in designing, deploying and monitoring operations key metrics
Education on a Metrics & Reporting Analyst Resume
Make sure to make education a priority on your metrics & reporting analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your metrics & reporting analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Metrics & Reporting Analyst Resume
When listing skills on your metrics & reporting analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical metrics & reporting analyst skills:
- Proven analytical ability to analyse and interpret complex data sets and communicate them effectively
- Analyzing and evaluating information to draw a conclusion, effectively utilizing all available resources, public speaking, planning and internal control
- Learn, refine and grow your skills to be an internal thought leader on reporting best practices
- Detail-oriented, organized, structured, along with analytical skills and problem solving ability
- Strong experience in quality management and process improvement projects preferably in SSC environment
- Prioritizing work and meeting deadlines, tracking and retrieving information, and preparing reports
List of Typical Experience For a Metrics & Reporting Analyst Resume
1
Experience For Marketing Metrics & Reporting Analyst Resume
- Liaise with Business Analysts and customers to gather, validate and document business requirements
- Data collection and analytical experience with large datasets and various systems
- Experience in data management, research, data analysis and presentation
- Identify improvement opportunities (related to quality and process efficiency) and drive internal continuous improvement projects
- Track, monitor key performance indicators on a monthly basis
- Recommend solutions to improve quality and customer service standards
2
Experience For Metrics Reporting Analyst Resume
- Prepare reports for the senior management
- Drive internal projects and initiatives in order to ensure high quality and close current gaps
- Actively participate in the development of tools to improve quality
- Maintain positive relationships with internal customers and Employees
- Knowledge of improvement methodologies, tools and frameworks
- Practical knowledge of MS Excel/Google Sheets
3
Experience For Financial Metrics & Reporting Analyst Resume
- High level of process performance management knowledge
- Collects and collates operations performance data from assigned operational units as well as key metrics from support units
- Authors the regular/Adhoc reports and disseminates them to appropriate recipients in a timely manner with high level analysis
- Creates/Maintains database of historical data and reports of assigned units
- Frequently liaises with senior operations management and business partners for assigned units to define & gather data, review the analysis and report outputs
- Creates and presents complex analytics results to management (verbal, written, or charts – formally and informally)
- Analytics - Recognize patterns and trends in data; drill down to granular level to resolve issues and reconcile discrepancies
4
Experience For Reliability & Metrics Reporting Analyst Resume
- Collaborate across geographic and organizational boundaries to implement best practices; seek and achieve consensus and buy-in on key initiatives
- Establish relationships with Operations Leadership and Internal Customer Stakeholders and create mutual understanding of overall parameters and goals for common process
- Communicate complex models/concepts
- Capture, organize and standardize metrics across all production systems and manually produced products
- Create maps in ArcGIS to communicate accurate status of various projects
- Calculate and track capacity, labor costs, and production costs
- Gather historic metrics and identify trends
5
Experience For Senior Information Technology Metrics & Reporting Analyst Resume
- Create comprehensive and attractive reports on a monthly, quarterly, annually cadence
- Communicate, written or verbally, the metrics results and status as a representative of Global Production
- Identify discrepancies in reports and identify corrective actions
- Knowledge of the Microsoft Office suite of products with an emphasis on Excel and Access
- Bi-lingual (Spanish desired)
- Key volume metrics
List of Typical Skills For a Metrics & Reporting Analyst Resume
1
Skills For Marketing Metrics & Reporting Analyst Resume
- Skilled in handling and manipulating report information & using related software applications or technology
- Experience with programming and scripting (i.e. Python, PHP, and Java) would be considered an asset
- Experience in working successfully and collaboratively with internal partners delivering mutual benefit
- Experience working in multiple SharePoint environments in conjunction with SharePoint Designer required
- Experience involving technology information security projects, especially in Operations and Technology control metrics
- PHP and SQL coding experience
- Experience with reporting analysis, preferably in the financial services industry
2
Skills For Metrics Reporting Analyst Resume
- Experience with hands on SQL query writing and software development environment
- Work in a rapidly changing environment; Ability to prioritize work under the pressure of deadlines
- Experience in handling of operational KPI`s
- Customer Relations experience would be helpful
- Prioritize work under the pressure of deadlines
3
Skills For Financial Metrics & Reporting Analyst Resume
- Experience with Dataphile Desktop would be considered an asset
- Experience in a Call Center and or Business Process Services
- Experience in the development and management of metric systems
- Reviewing, researching and updating data, collecting, organizing and presenting facts and opinions,
- Working knowledge of ERP systems (SAP) software would be advantageous
- Verbal and written communication, establishing and maintaining relationships with other agencies, coworkers and external contacts
4
Skills For Reliability & Metrics Reporting Analyst Resume
- Capacity planning and modeling
- Assist in the development of an annual operating budget and ongoing expense management for assigned business areas
- Assist business areas in linking operating budget to business plan and adjust expense estimates/forecasts in support of changes in the plan
- Create/Manage structured report development utilizing back-end databases in multi-tiered architectures including deployment methodologies
- Knowledge of SQL Server programming including database creation, creation of Stored Procedures, Views, Tables, Indices, and the like
- Possesses a general understanding in the areas of geospatial production, remote sensing, GIS, and product life cycles
5
Skills For Senior Information Technology Metrics & Reporting Analyst Resume
- Make a difference with data and contribute to the company’s growth by turning data into insights
- Work/communicate with all levels of management (including executive management)
- Familiarity with basic accounting and finance concepts would be considered an asset
- Develop automated reporting solutions with the use of tools such as SQL, Excel-VBA, MS Access
- Expense variance analysis and expense forecasting
- Headcount and staffing analysis
- Develop business trend analysis, monitor key operating metrics and communicate to management
- Develop and deliver detailed budget expense analysis and reporting for assigned business areas
6
Skills For Assistant VP-monitoring & Investigations Metrics Reporting Analyst Resume
- Communicate/educate managers on corporate budgeting/expense methodology
- Train managers to use budget system and provide ongoing user support
- Learn data-mining/query tools and techniques
- Define standards and quality KPI’s and quality monitoring system
- Analyze the KPI´s and provide information allowing to correct and optimize current processes
- Propose performance measures using insight of the data
7
Skills For Real Estate & Facilities Management Metrics & Reporting Analyst Resume
- Conceptual Thinking in development of new metrics
- Establish and monitor acceptable metrics. Recommend, develop, and implement changes to workflow & processes for greater efficiencies in meeting Metrics goals
- Knowledge of MS Access, VBA coding & Macros
- Analysis complex problems involving multiple facets and variables in non- standardized situations
- Adaptability to changing environment, and stress tolerance
- Communicate concepts and ideas to stakeholders at all levels, in different shapes depending on the context
- Work closely with other metrics specialists and developers in the company to improve metrics reporting
- Knowledge of GIS (ESRI products) and Remote Sensing software
- Exposure to multiple business lines and their leadership
8
Skills For Metrics Reporting Analyst AML Resume
- Direct a comprehensive administrative services program, perform complex analytical and managerial work, understand Federal requirements, and meet performance measures
- Critically evaluate information gathered from multiple sources and extract functional requirements, evaluate and design business processes, work on multiple projects simultaneously and build and maintain professional business relationships with internal and external customers
- Work within a team as well as independently, meet critical deadlines, coordinate and collaborate with viable resources, and provide support for ongoing assignments and projects
- Strong data analytic skills with particular focus on Microsoft Excel pivot functions required
- Principles and practices of communication and leadership, work measurement methods, effective communication, and project leadership and implementation
- Planning, organizing, and directing comprehensive administrative services
- Federal, state and agency laws, regulations, rules and policies governing the appropriate work assignment
9
Skills For MYS Ctsm Kl-metrics Reporting Analyst Resume
- Fiscal management, budgetary preparation and control, organization, general business administrative services, and supervision
- Understand data feeds and enterprise systems of record - Data Architecture
- Attention to detail and ability to manage an initiative from conception to solution
- Experience mining data, and developing reports using a variety of reporting software packages with a high aptitude for learning new reporting software packages
- Compliance and/or financial crime experience would be an advantage
- The ability and self-confidence to work independently and increase the scope of the service line
- Implement tools and develop techniques (technical solutions) for measuring and reporting performance metrics for assigned areas Responsible for developing and running weekly, monthly and annual reports
10
Skills For Global Compliance Ops Metrics & Reporting Analyst Resume
- Maintain databases of performance metrics
- Provide support for operational and ad hoc information as well as customized reports for specific audiences
- Provide monthly expense variance analysis and revise/adjust expense forecasts
- Proactive identification of potential expense issues – work with management team to develop an action plan
- Participation in departmental projects as needed
- Work/communicate with various levels of management
- Proficient in Excel, Access, Powerpoint, Word – ability to learn new tools
- Develop operational/performance metrics appropriate to the various business functions. Performance metrics include
- Develop, introduce and execute comprehensive quality management system for Operation Center
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