MI Analyst Resume Sample
Earl Cummerata
3376 Kitty Corner,
Philadelphia,
PA
+1 (555) 704 8032
Work Experience
Senior MI Analyst
10/2017
-
PRESENT
Philadelphia, PA
- Reports to : T.L Data Analytics
- Providing set of reports requested by internal and external users
- Solving problems and investigate data related issues
- Production of recurring and ad-hoc reporting
- Supporting work flow management procedures
- Produce accurate detailed statistical reports in relation to all Dashboards, KPIs Performance Indicators (PI’s) as directed by the HR Shared Services Manager within agreed contractual time frames
- Work with Team Leaders to ensure that we are providing Business Assurance around Payroll accuracy
- To review and analyse data to make appropriate recommendations to the business for service improvement & maintain a Risk Register
MI Analyst
02/2012
-
07/2017
Boston, MA
- Independent problem solver who demonstrates accountability as well as execution capability
- Background in Collateral, Margin, Rates, Credit, FX, Securities, Treasury or Liquidity Management
- Independently coordinate and manage work requirements across multiple business areas and functions
- Connect with people as well as desire to learn process flows
- Responsible for deriving continuous value from in-house Web Analytics tools such as Webtrends, Site Catalyst to share insights with the rest of the business
- Supporting the Testing phases - Build test cases, ensure conformance to requirements etc
- Manage on-going Barclaycard Digital Office and partner analytics, working in conjunction with key stakeholder and MI teams across the wider Group and data planner to develop SLAs for the delivery of analytics and ensure that, when in place, reporting and analysis meets these SLAs
Junior MI Analyst
09/2008
-
08/2011
Boston, MA
- To support the HR Shared Service Manager in the production of reports and analysis for specific project work
- Operational Reporting is critical to successfully meeting contractual requirements. Established reporting requires constant maintenance and there are regular demands for enhancements to existing reports as well as new reporting requirements. Measuring & driving operational efficiency is an ongoing business goal
- Compile and Analyse Management Information covering SLA Performance, e.g. work manager performance, Transaction Volumes, Telephony Data and Actual vs Forecasted Performance
- Deliver MI Reports and Service Delivery Reports to the management team and clients as per agreed schedules
- Support management by providing ad-hoc MI reports when required
- Maintenance and ongoing development and improvement of Management Information reports and tools
- Use planning tools to assist the management team on making decisions on resource allocation
- Identify, support and deliver process improvements using technical skills
- Strong organisational skills; ability to identify and prioritise multiple tasks based on criticality, impact and franchise importance
Education
University of Texas at Brownsville
2003 - 2008
Engineer's Degree in Business
Professional Skills
- Proven analytical and problem solving skills with excellent attention to detail
- Strong verbal and written communication skills, with a strong customer focus, commitment to quality, and drive to go the extra mile
- Strong analytical and problem solving skills, ability to define problems, collect data, establish facts, and draw valid conclusions
- Excellent stakeholder and relationship management skills with the ability to communicate effectively to non-technical people
- Excellent interpersonal skills and the ability to engage with senior stakeholders while developing effective working relationships
- Proven trouble shooting, debugging and analytical skills
- Strong IT and software skills including a sound understanding of TAURUS & Microsoft Office programmes (Excel, PowerPoint, Access) and analytical tools
How to write MI Analyst Resume
MI Analyst role is responsible for excel, analytical, database, sql, reporting, advanced, access, microsoft, architecture, auditing.
To write great resume for mi analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For MI Analyst Resume
The section contact information is important in your mi analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your MI Analyst Resume
The section work experience is an essential part of your mi analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mi analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mi analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative MI Analyst resume experience can include:
- Detailed and complex analysis of all MI that is produced for Web and Digital analytics in the form of well executed reporting and presentations to influence in the decision making
- Initiate and produce in evaluation of Barclaycard Digital performance metrics to determine progress towards strategic and performance objectives, and to determine whether the current metrics are still relevant. Compile and deliver consolidated dashboards into Digital performance and strategy frameworks
- Excellent analytical and statistical skills. Good commercial acumen
- Experience of working effectively in a team environment
- Strong data interpretation and problem solving skills
- Excellent communication skills, written, verbal and listening across all business levels
Education on a MI Analyst Resume
Make sure to make education a priority on your mi analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mi analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in MI Analyst Resume
When listing skills on your mi analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mi analyst skills:
- A skilled MI Analyst with excellent analytical skills, with scheduling and forecasting experience
- Organisation skills - ability to work on multiple projects and items with varying timescales at once, good time management, ability to prioritise workload
- Prioritise, problem solving and organisational skills
- Excellent analytical and proactive skills, working logically and systematically
- Experience of effectively reporting service standards and customer focused KPIs
- Strong analytical and reporting skills, focussed on data accuracy and consistency
List of Typical Experience For a MI Analyst Resume
1
Experience For Senior MI Analyst Resume
- Excellent problem solving skills – ability to translate requirements into reports and analysis
- Highly competent, well organised and able to prioritise workload in line with tight deadlines and work effectively under pressure
- Strong project management skills with the ability to create business cases and secure buy in to MI projects
- Excellent experience in extracting information and reporting in a variety of formats
- Assist and take lead to ensure that new processes are accepted and integrated effectively in the relevant areas
- Experience of creating, enhancing and producing Business MI
- Makes effective recommendations to product end users regarding which reports best correspond to the client’s requirements and needs
- A strong work ethic with a commitment to excellence and exceeding colleague expectations
- Experience of using SharePoint & Power BI is essential to the role
2
Experience For Graduate MI Analyst Resume
- Experience of making recommendations based on data
- Extensive experience in data analysis and reporting from multiple data sources and complex data sets
- Proven track record of delivering performance improvement through data analysis
- Good MS Excel knowledge including VBA macros
- Hands on experience in developing dashboards
3
Experience For Digital MI Analyst Resume
- Previous experience working in large finance function with tight deadlines
- Experience in working with Tableau advantageous
- Experience with introducing technological solutions to business problems is ideal
- Strong analytical attitude to working with numbers
- Proven ability of delivering to agreed timescales
4
Experience For Junior MI Analyst Resume
- 6 months experience in a life insurance/service environment with a working knowledge of work management systems and Service Levels would be an advantage
- Experience in proactively analysing and presenting information from multiple data sources
- Experience in analysing Management Information to determine trends and performance
- Evidence of involvement in business initiatives/contributing to team and function strategy
- Experience of report building & design using Business Objects/Power BI
- Experience in developing and administrating SQL databases beneficial
5
Experience For Banking Hrbp & MI Analyst Resume
- Experience in using Impala, Hive and Hadoop beneficial
- Skilled in the development and use of Macros and VBA
- Skilled in the use of MS Access and SQL Database
- Experience in Visual Analytics packages such as SAS Visual Analytics, Microsoft Power BI
- Analyse, evaluate and assess the validity and relevance of information in order to draw appropriate conclusions and make necessary recommendations
- Experience in data analytics – particularly in relation to loans
6
Experience For MI Analyst & Product Analyst Resume
- Experience in a credit risk problem debt area
- Good understanding of Macro Business and financial markets
- Sense of enthusiasm, demonstrates a positive can-do attitude
- Experience in Financial Services, Consulting, Audit or Regulator
- Ensuring data integrity when dealing with requests from stakeholders, ensuring communications are clear and tailored depending on the request
- Accounting/Costing background an advantage but not essential (e.g. AAT or higher)
- Presenting externally to clients and build relationships directly with counterparts within client’s analytical departments
- Understanding of database management, CRM, Contact Centre VOIP, and ACD Telephony, workflow IVR
- Understanding of business travel data, tools and process flows
7
Experience For Rev Mi-analyst Resume
- Contributing to discussions with teams across Client Service to ensure reports are efficient and productive
- Preparing weekly/monthly management information reports
- Assisting with the data focused aspects of key campaigns/initiatives
- Participating in ad hoc projects and research
- Acting as a designate point contact within the sales division for all operations related queries
- Assisting the CRM Manager with maintenance and improvement of the CRM system and data
8
Experience For Business MI Analyst Resume
- Travelling to sites across the business as necessary to support business areas
- Coordinating and leading communication
- Producing clear and accurate documentation
- Ensuring processes and procedures are complied with relevant legal and regulatory requirements
- Producing MI which ranges from spreadsheet reports to data extracts from mainframe systems
- Using a wide range of software tools to extract, load and present MI output
9
Experience For Systems & MI Analyst Resume
- Ensuring all output is sent to the relevant client within agreed timescales
- Partnering with the Centres of Excellence on core / group initiatives to ensure tailored delivery into the business
- Willing to use multiple MI/BI technologies and a background in Recruitment is highly desirable
- Ensure planning processes adhere to the Operations Management Framework (OMF) and share best practice across the planning community
- Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
- To develop innovative and efficient ways of automating and checking data production
- Focuses on minimizing manual or inefficient processes and seeks approval from AVP before adding any new manual items
- Lead the MI Team, using objective setting to maximise the development of the team members and the outputs of the team as a whole
- Manage business engagement to understand, challenge and document underlying business needs, translating these into MI requirements
10
Experience For Icaap & MI Analyst Resume
- Production and delivery of recurring senior management and Executive reporting together with specific granular business area reports
- Continuously improve systems and data handling to remove manual processes and streamline working practices to drive efficiency in team and within the business
- Advanced MS Excel knowledge including VB and use of Word and PowerPoint and report writing applications
- Basic Accounting understanding (double entry)
- Able to present data in a visually compelling way using a variety of toolsets - / EXCEL / COGNOS / TABLEAU / SSRS
List of Typical Skills For a MI Analyst Resume
1
Skills For Senior MI Analyst Resume
- Good analytical skills and exposure to creating dashboards for IT and resource analytics
- Excellent time management skills and the ability to plan and organise
- Strong Excel and My SQL skills and knowledge
- Strong database skills, worked with SQL / DB2 or similar
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
- Proven delivery skills, with a hands-on approach to development and deployment
- Excellent T-SQL and MDX skills
- Strong communication skills, ability to influence internal and external customers with ease
2
Skills For Graduate MI Analyst Resume
- Strong numerical and analytical skills (Essential)
- Solid experience of developing and maintaining relationships with senior stakeholders
- Knowledge of and ability to use data mining applications. Relevant technical skills in SQL and data mining applications. Database knowledge
- Relationship management skills capable of sustaining & inspiring commitment from the operational management team
- A high level of computer literacy including Advanced MS Excel and MS Access skills including vba
- Strong experience in development / execution of MI reporting
- Proven experience providing MI to support decisions and processes in a volume customer environment
- Advanced Excel skills with the ability to develop robust, functional reporting suites
- Highly developed creative and problem solving skills
3
Skills For Digital MI Analyst Resume
- Proven track record in client service – with clear evidence of Problem solving
- Skills in SQL (Teradata & Microsoft SQL server)
- Communication skills to be able to liaise and build relationships across all areas of the business
- Effective stakeholder management with senior stakeholders, to ensure effective co-ordination, design and delivery of all MI programmes/projects
- Intermediate Excel skills (pivot tables, look-ups, formulae)
4
Skills For Junior MI Analyst Resume
- Proven SQL, VBA and Tableau experience
- Strong MI experience across Payroll, HR and Recruitment
- Demonstrable skills in report production and presentation of data in a user-friendly way
- Demonstrated experience with data analytics
- IT – advanced MS Excel skills essentials and Access Database
- Demonstrate the capacity to work on their own with self-discipline/motivation to plan own workload, with an ability to adjust to plans & priorities as required
- Prior experience of working on SQL
- Effectively interact with and influence all stakeholders including front line operational teams
5
Skills For Banking Hrbp & MI Analyst Resume
- Effectively visualise trend analysis, using visualisation tools, and present this in a digestible format to business owners
- Communicate effectively, to influence and build relationships at all levels
- Exceptional communication skills, ability to influence internal and external customers with ease
- The ability to listen, express and articulate information effectively and in professional manner
- Experience is financial and technology data validation and analytics space
- Time management skills to ensure internal/external expectations are met
- Team player – ability to network effectively(Essential)
- Upskilling and continually increasing capability of the team
- Working knowledge of relevant operational area and ability to demonstrate practical application of this knowledge
6
Skills For MI Analyst & Product Analyst Resume
- Focus on report development work, working through priority list and delivering new reporting / improvements for Finance
- Experience of manipulating and interrogating large/disparate datasets
- Strong understanding of data management principles, analytic technology architecture design and service processing
- Good working knowledge of Salesforce reporting capabilities
- Experience of data mining and predictive modelling an advantage
- Commercial aptitude and experience of the contracting process, decision making and change management
- Experience of defining & building analytical capability from the ground up
7
Skills For Rev Mi-analyst Resume
- Data auditing and reporting experience
- Responsible for challenging our internal database structures and barriers to deliver effective reporting
- Significant experience in planning and managing workload to meet deadlines
- Experience of understanding and analysing MI
- Some experience of working within the Premium Finance\Insurance industry would be advantageous
- Experience of using Microsoft SQL Server to query, develop, maintain and administer MI databases
8
Skills For Business MI Analyst Resume
- Avaya reporting suite experience
- Extensive experience in the collation of raw data, production of MI and reporting in relation
- Strong MSO, SAS and SQL programming abilities
- Experience in using visualisation tools
- Excellent working knowledge of Microsoft Excel, Access and PowerPoint
- Excellent working knowledge of MS Office, particularly of Excel
- Experience in the use of reporting tools delivered with ATS (e.g. BOXI, Oracle Business Intelligence, TalentLink’s own)
9
Skills For Systems & MI Analyst Resume
- Provide advice and guidance to management (of varying levels and experience) on the interpretation of all information
- Experience of all Microsoft Office applications such including Word, PowerPoint & Visio
- Experience of working on a customer focussed environment
- Proven success working in an MI analyst role
- Strategic manager with sound experience in all aspects of business reporting to aid complex operations
10
Skills For Icaap & MI Analyst Resume
- Experience of operating in project, programme and change environments
- Experience in working with data structures and relationships among data elements
- Experience in using tool and techniques to mine deeper into data and provide improved information
- Experience in working in a team and towards project-driven deadlines
- Prior working knowledge on Taleo ATS
- Experienced & knowledgeable in Resourcing
- Experience in providing business insight and trend analysis to enhance cost control and improve customer journey
List of Typical Responsibilities For a MI Analyst Resume
1
Responsibilities For Senior MI Analyst Resume
- Excellent numeracy and technical skills – as evidenced through Excel ability
- Good level of SQL knowledge and experience
- Excellent IT systems experience
- Confident interpersonal skills, with the ability to engage with a broad variety of senior stakeholders
- Development of effective reporting, analytics tools and associated data-sets in support of commentary and insight
2
Responsibilities For Graduate MI Analyst Resume
- Strong attention to detail and analytical focus
- Provide analysis and evidence to inform decisions
- Validate, investigate and troubleshoot issues with management information or associated systems
- Self-motivated, flexible and responsive to business needs and changes in Priorities
- Strong technical \ development capability across collaboration platforms such as SharePoint
- Preparing ad hoc and/or ongoing weekly management information
- Support business with A/B and Multivariate Testing
3
Responsibilities For Digital MI Analyst Resume
- Design and establish systems, processes and dashboards for the production and analysis of quality management information to support management decision making
- Gather and collate information as required to complete monthly reporting
- Support requirements gathering and handle ad-hoc queries and in-depth financial and business analysis
- Provide an independent view (to challenge the business) of financial and operating targets
- Maintain, update & automate existing MI reports
- Develop reports by engaging with the requestor to define appropriate format and content to meet their objectives
- Develop and maintain tools, techniques and procedures relating to analytical and management information activities
- Produce financial reporting and analytics
4
Responsibilities For Junior MI Analyst Resume
- Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
- Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
- Create formatting and recommendations for hierarchy based reports
- Establish new and current local region reporting
- Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
- Ensure operational tooling is fit for purpose that provides timely accurate and single versions of the truth
- Provide training and awareness of governance, control, risk management, policies and procedures to ensure business unit adoption
- Contact Centre MI reporting background (Desirable)
5
Responsibilities For Banking Hrbp & MI Analyst Resume
- Basic Understanding of SQL (Essential)
- Accountable for the accurate and timely core MI reporting to the Travel and Group Exec
- Build / write Business Objects reports and provide support to Travel business staff, with regards to MI reporting and design of Business Objects Universes
- Be responsible for existing and new reports / dashboards
- Various ad-hoc exercises and reports affecting the Travel business
- Quickly provides transparency regarding operational incidents, root causes and proposed remediation
- Fully proficient with GBT MI / BI reporting tools and capabilities
- Some understanding of general insurance and finance
6
Responsibilities For MI Analyst & Product Analyst Resume
- Claims and underwriting processes preferable, actuarial techniques an advantage
- Confirm that Customer Relations reporting meets business and operational requirements, implement changes to reports and deliver a required solution
- Ability communicate the meaning of analysis with individuals in a written and oral simple form; be able to tell the story
- Motivated and passionate about delivering a quality product
- Sound understanding of the various product ranges within the Travel business
- Present complex data in an easily accessible way exploiting charts and other visual tools
- Ensure analysis is delivered to time and to expectations
7
Responsibilities For Rev Mi-analyst Resume
- Ensure the high quality of Digital performance data. Identify delivery obstacles to improving Digital strategy MI and work with relevant teams to overcome those obstacles
- Work closely with other group wide management information and reporting teams to accelerate and maintain skills level, particularly the development of professional change skill-sets
- Keep abreast of emerging analytics themes and technological advances and recommend on the use within the Barclaycard Digital Office
- Validate data and conduct thorough data analysis to identify and communicate to Business Leader opportunities, threats and best practice in order to drive continuous performance improvement
- Preparation of presentations and business analysis reports to internal and external customers and regulatory bodies
- Understand and be able to explain clearly how data is created, its relevance and significance as well as an assessment of data to produce findings/recommendations
- Collaborate with other Reg Services specialist teams to understand project pipelines and apply a consistent and pragmatic approach to plan the MI team’s resources accordingly
8
Responsibilities For Business MI Analyst Resume
- To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of Accenture’s commitment to creating an inclusive culture
- Advanced Excel skills, good knowledge of VBA (Visual Basic for Applications)
- Experience and good knowledge of SQL (Structured Query Language)
- Becoming a specialist in analysing and interpreting business analytics within a Contact Centre and Automotive environment
- Producing accurate KPI (Key Performance Indicators) and SLA (Service Level Agreements) data used for key reporting
9
Responsibilities For Systems & MI Analyst Resume
- Liaising with Operational areas providing volume and statistical analysis
- Quality checking information ensuring accuracy and error free
- Proactively researching all new MI requirements and provide recommendations on solutions and timeframes
- Confident in creating high levels reports and presentations to senior stakeholders
- Supervise deliverables and ensure that the KPI’s for the process supported are met with
- Compile and create slide decks for presentation to key stakeholders (Risk Committee, GPM Management, local Leadership teams)
- The ability to understand complex issues and resolve efficiently
10
Responsibilities For Icaap & MI Analyst Resume
- Provide accurate and timely data analysis for call volumes, email enquiries in and out of the business and on sales performance
- Interpret and report on large data sets, such as revenue generation and customer service and satisfaction matrix’s
- Highlight trends and identify areas of concern to enable management to make informative decisions
- Support creation of monthly and quarterly MI reports for ZLS US and UK portfolios
- Assist in representing operational MI in monthly management meetings, work with internal and external functions to address and follow up on actions raised in the meetings
- Work with specialist internal functions (actuarial, claims, finance and others) to help standardising and enhancing the existing MI reporting
- Perform initial manipulation of claims and policy data extracted from source to ensure it is cleansed, transformed and reconciled appropriately to support ZLS data analysis requirements
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