Microsoft Dynamics CRM Resume Sample
Oswald Will
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Work Experience
Microsoft Dynamics CRM Technical Lead
02/2018
-
PRESENT
Chicago, IL
- Participates in every aspect of the implementation from analyzing the customers’ business requirements from configuring Microsoft Dynamics CRM application to meet the customers’ needs, to testing support and cut over support for go-live
- Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, and Financial Services Sector
- Understand business requirements and translate them into functional requirements
- Verify that the application matches requirements and ensure the application meets end user expectations
- Document business requirements and facilitate requirement sign-off with appropriate business stakeholders
- Provide in-depth knowledge of Microsoft Dynamics CRM
- Evaluate current business processes against the standard Microsoft Dynamics CRM functionality
- Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements
- Socialize and refine detailed functional designs with other project team leads and client business representatives
Microsoft Dynamics CRM Functional Consultant
02/2012
-
01/2018
New York, NY
- Communicate designs to business, development, testing, and training teams
- Provide insight into designs, verify test conditions, and assist with User Acceptance Testing and Demonstrations
- Manage defect triage and management activities during internal and external testing events
- Plan and perform quality reviews of project deliverables prior to release
- Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
- Perform special technology projects and initiatives as assigned
- Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM 2016
- Architect / design CRM system, related customizations, and portals
- Role Specific Experience: 5+ years of relevant experience working with Microsoft Dynamics CRM
Microsoft Dynamics CRM
12/2006
-
01/2012
Detroit, MI
- Experience in Microsoft Technologies in building enterprise solutions around web, CRM, Case management
- Experience with Microsoft Dynamics CRM 2016 - on-premise and online
- Experience with migrating systems and applications from On-premise to Online
- Experience with integrating Microsoft Dynamics CRM 2016 with SharePoint online
- Experience in Analysis and Design on large systems integration project with multiple organizations
- Experience with working in integrated teams comprising of employee and consultant resources
- Proven experience in defining requirements for solutions in multiple-entity environments
- Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.)
Education
Loyola University Chicago
2001 - 2005
Bachelor's Degree in Business Systems
Professional Skills
- Excellent oral and written communication skills and ability to clearly articulate to all project members and stakeholders
- Advise on options for meeting the identified skills gap
- MSCRM Integration Developer with strong hands on .Net / Webservices/ Data/ Rest Experience with Dynamics CRM 2016/365
- Hands on experience in designing, developing, debugging and successful deployment of large scale projects
- Experience mapping requirements from out of the box CRM functionality to identifying specific needs for customizations
- Experience in translating design mockups and prototypes into working application designs
- Experience in configuring and customizing the Microsoft Dynamics CRM platform to achieve the customer’s business requirements
How to write Microsoft Dynamics CRM Resume
Microsoft Dynamics CRM role is responsible for travel, events, training, integration, database, inventory, compensation, java, architecture, planning.
To write great resume for microsoft dynamics crm job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Microsoft Dynamics CRM Resume
The section contact information is important in your microsoft dynamics crm resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Microsoft Dynamics CRM Resume
The section work experience is an essential part of your microsoft dynamics crm resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous microsoft dynamics crm responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular microsoft dynamics crm position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Microsoft Dynamics CRM resume experience can include:
- Experience developing and employing functional project artifacts (Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design)
- Experience in public sector/government
- Experience in a sales support role or working directly with Sales Reps
- Have demonstrated expertise in project estimation and phase breakdown of work programs
- Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life-cycle
- Good knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration, etc.)
Education on a Microsoft Dynamics CRM Resume
Make sure to make education a priority on your microsoft dynamics crm resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your microsoft dynamics crm experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Microsoft Dynamics CRM Resume
When listing skills on your microsoft dynamics crm resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical microsoft dynamics crm skills:
- Has good analytical and communication skills
- Excellent experience in Microsoft Dynamics CRM development, configuration & customization
- Experience in .Net technologies, building custom applications using ASP.NET, HTML, DHTML, XML, XSLT, JavaScript
- Experience in using standard project tools including Microsoft Project, Excel, and PowerPoint
- Experience including expertise in Dynamics CRM implementations as well as application deployment and/or distributed system implementation
- Experience with configurations of CRM including, but not limited to, forms, workflows, business rules, record security, business process flows
List of Typical Experience For a Microsoft Dynamics CRM Resume
1
Experience For Microsoft Dynamics CRM Functional Consultant Resume
- Providing onsite and offsite consulting services and support for Sikich’s Dynamics CRM clients
- Programming languages – C#, HTML, JavaScript
- Pre-sales and Project Staffing. Coordinate with the shared Microsoft NBU resourcing function for staffing sales opportunities and projects for the practice
- Develop efficient client side scripting using JQuery, Plug-In, Work Flows, Custom Business Processes
- Sales Support. Educate and support the Perficient sales team in driving revenue for the practice
- On call support during after business hours and weekend/holiday
- Create data conversion and testing strategies as well as high level project work plans
- Lead out the territory management capability area for the AMS team, focused on ensuring correct rep access to account and opportunity information
- Database:, MS SQL Server, SSIS, SQL, (Oracle, PL/SQL, nice to have)
2
Experience For Microsoft Dynamics CRM Architect Resume
- Web Services: XML, SOAP, REST, WCF, API factory – Apigee (Mulesoft, nice to have)
- Cloud Platform - Microsoft Azure, AWS
- Delivery Quality. Responsible for the quality of the work that Perficient teams deliver in the practice area
- Marketing Support. Define go-to-market strategy for solutions within the practice area, and collaborate with Perficient marketing to drive lead generation and brand awareness
- IP Harvesting and Cultivation. Capture intellectual property (IP) for re-use in sales support and delivery disciplines. Drive continuous improvement of the IP managed and used by the practice
- Skill Inventory. Define the skills required by consultants to effectively deliver solutions covered by the practice area. Work with group leadership to inventory these skills in the colleague population, and support skill development planning
3
Experience For Microsoft Dynamics CRM Technical Lead Resume
- Recruiting. Actively work to attract talent to the group, and participate in the interviewing and hiring process, including the college hiring program
- Issue/Ticket troubleshooting and end user support
- Nice to have: Angular 2exposure
- Nice to have: Angular JS exposure
- Implement and deploy Microsoft Dynamics CRM with Customization Tool, Workflow Tool, or SDK
- Analyze and design the solutions for the requirements and transform the same in terms of configuration in Design Document for Complex Custom extension components.90
- Knowledge in Developing ASP.NET applications, SSRS and SSIS Packages
- Design & Development of new modules in MS CRM 2016
- In-depth knowledge of the Microsoft Dynamics CRM platform and evaluate customer’s business processes against the standard CRM functionality
4
Experience For Microsoft Dynamics CRM Engineer Resume
- Oversight of data integration and data migration projects
- Implementation of customization directives related to Dynamics CRM
- Able to consult with upper management on efficient project implementation
- Implementation of Microsoft Dynamics CRM
- Analyze company processes to identify improvement opportunities
5
Experience For Practice Director, Microsoft Dynamics CRM Resume
- Perform gap analysis as it relates to clients and the functionality within the CRM
- Use Microsoft Dynamics CRM Customization Tool, Workflow Tool, and SDK
- Find and design workarounds to meet requirements without the development of custom code
- Design and integrate business processes and data flows between CRM applications and other applications
- Train client personnel on Microsoft Dynamics CRM (technical and user)
- Support the application after the go live date
- Have technical discussions with our clients
6
Experience For Microsoft Dynamics CRM Technical Consultant Resume
- Windows Server, IIS, Active Directory, DNS
- SQL Server – queries, stored procedures/functions
- CRM development or integration best practices
- Does not act emotionally and can maintain an even keel
- Can investigate issues and provide creative solutions
- Understands critical nature of client satisfaction
- Manage development within the Microsoft Dynamics CRM application
7
Experience For Senior Microsoft Dynamics CRM Technical Consultant Resume
- Responsible for the global integration of the Microsoft Dynamics CRM systems with various other Private Bank applications
- Participate in project design and architecture meetings
- Obtain and maintain CRM and development related certifications
- Serve as expert on the pipeline processes for our end user and channel focused Sales teams
- Support and guide Sales teams on the Opportunity management processes within the CRM tool
- Serve as a conduit between the direct and channel sales organizations in relation to pipeline management
- Collaborate with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes, and understand business/customer impact
8
Experience For Microsoft Dynamics CRM Functional Manager Resume
- Understanding of CRM usage within a sales organization to be able to implement process improvement ideas
- Configure Sales rep assignment to customers and partners based on compensation
- Develop process improvements and simplifications through various initiatives
- Technical specifications documentation
- Microsoft Dynamics CRM 365
- Certifications on MSCRM
List of Typical Skills For a Microsoft Dynamics CRM Resume
1
Skills For Microsoft Dynamics CRM Functional Consultant Resume
- Strong client facing and
- Good knowledge of Entities, forms, views, plugins, workflows and building custom components
- Good knowledge of integrating WebAPI, WebServices with UI layer
- Good knowledge of Entities, forms, views, plugins, workflows, custom Actions and building custom components
- Experience working with packaged business applications like Microsoft Dynamics in a sales or sales operations role
2
Skills For Microsoft Dynamics CRM Architect Resume
- Good knowledge of CRM SDK and Developers Toolkit
- Good knowledge of CRM forms, screens, views, workflows and reports development
- Good knowledge of Technical specifications documentation
- Dynamics CRM .NET development experience -
- 5-10 yrs of MSCRM experience MS CRM Configuration & Customization, C#, Java Script, Web Services, WCF, WebAPI
3
Skills For Microsoft Dynamics CRM Technical Lead Resume
- Experience in Microsoft Dynamics CRM
- Understanding of data migration and integration mappings using SQL Integration Services, Scribe or Web Services
- Understanding of SQL Reporting Services and MOSS/SharePoint Services
- Understanding of Microsoft Azure cloud computing platform
- Expertise in customizing CRM using WebAPIs and Angular/JQuery JS framework
4
Skills For Microsoft Dynamics CRM Engineer Resume
- Development of custom form libraries ( using Javascript) & managing workflows
- Assess and document the gap between existing CRM support capacity and requirements of new systems coming on line
- Be a self-starter with the ability to work within an operating framework
- Be knowledgeable about working with online, on-premises or hybrid solutions
- Need a CRM Technical developer who has expertise in C# for writing plugins and
- Functional understanding of Microsoft Dynamics CRM integration methods (Web services,)
- Knowledge of Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
- Manage deliverables, meeting notes, presentations and other documentation/communications
- Create and port reports to SQL Reporting Services
5
Skills For Practice Director, Microsoft Dynamics CRM Resume
- Expertise on CRM integration area
- Long term career prospects
- Have a passion for new technology and seamless business flow with CRM technologies
- Knowledge of Angular4 and Bootstrap4
- Knowledge of CRM development or integration best practices
6
Skills For Microsoft Dynamics CRM Technical Consultant Resume
- MSCRM Data Expert – Data loads in MSCRM / SSIS
- Expertise in CRM Data/Entity Model, TSQL, SSIS, Excel Import is critical
- Hands on in MSCRM Configuration, Customization and SQL, SSRS, C#.NET, Jscript, HTML, WCF, XML, REST/JSON troubleshooting issues (performance, error log, data issue etc.)
- Knowledge on CRM Plugin, Workflow, SDK TSQL query analysis,
- Technical architect experience working with recent versions of Dynamics CRM Online and related technologies including but not limited to C#, .NET, SQL, XML, ASP, JavaScript, AngularJS, SSIS, SSRS, Scribe
- Lead and provide best practices and standards guidance to development team(s) relating to integration, data conversion, and project methodology
- Lead solution design sessions
- Performed functional review of data and business processes
- Microsoft Dynamics Certified Professional - GP 2013 and CRM 2013
7
Skills For Senior Microsoft Dynamics CRM Technical Consultant Resume
- Microsoft Certified Professionals (MCSE/MCSA/MCITP) - Server 2012/SharePoint/SQL Server/Exchange
- VMware Certified Professionals (VCP) - ESX 5.0/ESX 5.5
- Installation and configuration of Dynamics CRM
- UI customisation (both supported and unsupported)
- Rich client development (both offline and online)
8
Skills For Microsoft Dynamics CRM Functional Manager Resume
- Participates or leads in every aspect of the implementation from analyzing the customers’ business requirements to configuring Microsoft Dynamics CRM application to meet the customers’ needs
- Provides in-depth knowledge of Microsoft Dynamics CRM and evaluates the customer’s business processes against the standard Microsoft Dynamics CRM functionality
- Leverage your mastery of MS Dynamics and .NET to influence and create final solutions while working with IT BAs and several Lines of Business to solve their business challenges
- Extend capability of CRM through creation of new add-in's, entities, forms, work flows, reports, and Javascript, as well as working with Scribe to share data wherever it is needed or originates
- Design technical specifications for CRM customizations and integrations to be coded by yourself or other CRM developers
- Determine if third party applications are necessary to enhance the CRM environment and implement those party applications as required
- Sponsorship opportunities not available
9
Skills For Microsoft Dynamics CRM Application Developer Resume
- Effectively working experience with offshore delivery model and interacting team at offshore Lead the delivery of projects and solutions to completion in a team environment while demonstrating, clarifying and collaborative communication style
- Nice to have knowledge on AppDynamics and Splunk tools (Added Advantage)
- MSCRM Product, Functional and SDK Knowledge
- Very social group of individuals that work hard
- Benefits include Medical, Dental and 401k. Voluntary benefits such as life and critical illness offered as well
- Working knowledge of CRM’s interoperability capability with MS Office, MS Office 365, SharePoint, and MS BI Stack C#/VB.net, ADO.Net, XML, T/SQL, JQuery, JavaScript, Web Services, ASP.NET, and Silverlight skills
- Previous professional services or consulting experience
10
Skills For Microsoft Dynamics CRM Solution Lead Resume
- Experience using Scribe, Azure Logic Apps and Dynamics 365 connector
- On Dynamics CRM experience
- Experience with SQL Server/TSQL
- Track and prioritize the offshore activities on top of the Client Site responsibilities
- Hands on experience in configuration and customization of Dynamics CRM
- Significant experience with sales management and customer service processes
- Testing and troubleshooting
- Operating Systems: Windows, Windows 2012 R
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