Middleware Support Resume Sample
Carolanne Willms
316 Stark Crest,
Dallas,
TX
+1 (555) 625 2491
Work Experience
Middleware Support Specialist
03/2018
-
PRESENT
New York, NY
- Definition of standard product builds
- Detailed understanding of MQ messaging and how it functions in secure environments
- Global / Regional development leads and their team members
- Citi’s technology /Infrastructure teams i.e. server/ hardware support, networks, storage, messaging and etc
- Deep experience with one or several JEE and application server technologies like application server clustering, Red Hat JBoss Data Grid, Spring, Oracle Coherence, IBM Websphere Application Server clustered topology, etc
- Provide high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings
- Work alongside in-house developers, write new code, fix and improve existing code, provide highly technical solutions, and contribute to the Red Hat JBoss Middleware and open source software communities
Middleware Support Analyst
05/2012
-
09/2017
San Francisco, CA
- Serve as a technical point of contact for a technology of your choosing within Red Hat JBoss Middleware
- Work with other open source projects to help customers integrate Red Hat offerings with their applications
- Deep experience with one or several JEE or application server technologies like JMS, JWS, Java Servlets, JSP, JDBC, RichFaces, Apache Tomcat, or Java DataSource
- Solid troubleshooting and debugging skills and passion for problem solving and investigation
- Clear and effective written and verbal communications skills in English
- Managing your personal workload on a day to day basis through an agreed work plan
- Work with the team to develop, implement and support complex technical solutions
- Interact with all relevant internal support teams, the Project Management Office and customers
Middleware Support
07/2009
-
12/2011
Detroit, MI
- Create and maintain accurate process documentation to a set standard
- Work with the Team Lead to develop and automate additional best practices driving out inefficiencies
- Manage communication to all stakeholders ensuring it is easily understandable both verbally and in documentation form (emails, specifications, presentations etc.)
- Management and support of all Middleware type applications e.g. Apache, Tomcat etc
- Ensuring adherence to the Incident, Release and Change Management processes within the Middleware area
- Ensure that license management definitions are followed
- Work to an out of hour’s rota where applicable
- Any other duty as required by the line manager commensurate with the post
- Administering and supporting Middleware application servers in development, test, and production environments
Education
University of Texas at San Antonio
2003 - 2008
Bachelor's Degree in Engineering
Professional Skills
- Experience with packaging software, automating the build and/or deployment of software packages // package software for installation and - HPSA, HPOO, Jenkins - be familiar with these tools, not an expert but know how to get into it and around
- Scripting languages - Python & at least one other (Shell, VB, Ruby, Perl) need to know some scripting to do automating build and testing of software packages for automated deployments
- Excellent analytical skills and communication skills with the ability to ask probing questions to understand the various concepts presented/discussed
- Excellent organizational skills with the ability to manage competing priorities
- Strong analytical and Siebel troubleshooting skills coupled with a methodical approach to fault investigation and resolution
- Strong Linux and Windows administration skills within a highly virtualised environment
- Outstanding troubleshooting and debugging skills and passion for problem-solving and investigation
How to write Middleware Support Resume
Middleware Support role is responsible for english, troubleshooting, communications, software, credit, integration, security, telecommunications, trading, java.
To write great resume for middleware support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Middleware Support Resume
The section contact information is important in your middleware support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Middleware Support Resume
The section work experience is an essential part of your middleware support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous middleware support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular middleware support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Middleware Support resume experience can include:
- Clear and effective communications skills in English
- Linux/Unix Shell scripting/operational skills
- Communicate courteously and effectively with customers, third-party vendors, and Red Hat's associates
- A good understanding of the principles for Monitoring and Alerting
- Demonstrable involvement in developing effective and innovative approaches to solving business/technical problems
- Proven/substantiated exposure to an enterprise level monitoring and alerting solution
Education on a Middleware Support Resume
Make sure to make education a priority on your middleware support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your middleware support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Middleware Support Resume
When listing skills on your middleware support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical middleware support skills:
- Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups
- Strong industry experience in supporting high performance/availability messaging transactional processing
- Skills in administering and configuring web servers (e.g. IBM HTTP Server, Microsoft IIS) and applications on these
- Fast learner, exceptional problem solving skills
- Able to effectively express complex technical context verbally to non-technicians
- Working experience using Microsoft, Linux, Unix, AIX OS Platform (preferably Linux)
List of Typical Experience For a Middleware Support Resume
1
Experience For Middleware Support Analyst Resume
- Skills in administration and configuration of IBM DataPower is an advantage
- A good understanding of Wintel and Linux
- Good understanding of Middleware technologies e.g. Apache, Tomcat, IIS etc
- Hands-on experience with Single Sign-On solutions such as Siteminder, Janus
- Good command in spoken English/Bahasa Indonesia
- Experience in Builds and Releases of Source code
- Experience of automation and Configuration management tools, Linux, Java & J2EE
- Willing to work night shift, weekend and preferably willing to work on Alabang
2
Experience For Middleware Support Engineer Resume
- Scripting ( PowerShell, bash/sh, python, Perl, C#)
- Understanding of infrastructure technologies Server, network, storage, management technologies
- Producing support documentation/processes and procedures
- Raising and co-ordination of Change Requests including representation to Change Management and the Worldpay Change Advisory Board as required
- Exposure to interface, monitoring alerting solutions (SCOM, Nagios, Tivoli software suite)
- Provide Incident Fault Diagnosis and Resolution, engaging other Worldpay support teams as required
- WebMethods 8 and 9 suite (Developer, Integration Server, Broker, MWS is essential. Trading Networks, OFI, OFP, CAF and BPM are highly desirable)
- System integration and distributed system debugging
- An ability to reverse engineer existing solutions/implementations when required
3
Experience For Middleware Support Specialist Resume
- Work to agreed timescales whilst managing personal workloads
- Knowledge of Local Authority or Government working practices
- Administration of IBM WebSphere Process Server including application deployment
- Ensure that production applications meet middleware SLA in terms of availability, performance, maintainability, and manageability
- Plan and execute application (upgrades and new) deployments in a timely manner within development, test and production environments
4
Experience For Middleware Support Senior Analyst Resume
- Maintain middleware technology currency
- Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings
- Serve as a technical point of contact for middleware technologies within Red Hat
- Advise customers on architectural design decisions
- Work with other open source projects to help customers integrate
- Take ownership of customers problems and drive them to their conclusion
5
Experience For MQ Middleware Support Analyst Resume
- Take ownership of the team’s software architecture
- Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat’s middleware offerings
- 3rd Line Support for all services under the responsibility of Worldpay Middleware Team, within the Production and Pre-Production Environments
- Rapid response to Production and Pre-Production Incidents raised to Middleware by the Worldpay Command Centre, in accordance with agreed Service Operating Model Standards
- Delivery of Middleware Support services to agreed Service Level and Operational Level Agreements
- Proactive management of the WorldPay Middleware environments and recommendation of measures to improve service delivery
- Escalation of critical issues in accordance with designated processes and procedures
- Contribute to ongoing Middleware Service Improvements and promote knowledge sharing within the team to ensure consistent levels of support from all team members across the full Middleware product set
- Expert knowledge of implementing solutions using Fusion Middleware products
6
Experience For Icto CIB Tech-application & Middleware Support Resume
- 3rd Line Support for all services under the responsibility of Acquiring Infra support within the Production and Pre-Production and Dev/Test Environments
- Produce and maintain relevant Technical and Operational Middleware documentation for Production and Pre-Production environments
- Execution of Changes to the Production and Pre-Production environments under authorised and controlled change requests
- Participate in Middleware on-call rota to provide out-of-hours support
- Ensure that WorldPay Security Policies and Guidelines are adhered to for all Middleware services
- Maintain excellent and effective working relationships with other I&O Teams, to ensure high standards of service during multi-team support activities and Incidents
- Participate in the shaping and continuous improvement of the Middleware Support team with minimal or no supervision to ensure systems are reliable and fit for purpose
7
Experience For Middleware Support Governance Manager Resume
- Rapid response to Production and Pre-Production Incidents raised by the Worldpay Technical Service Centre, in accordance with agreed Service Operating Model Standards
- Proactive management of the Acquiring Platform environments and recommendation of measures to improve service delivery
- Deliver Support services to agreed Service Level and Operational Level Agreements
- Produce and maintain relevant Technical and Operational documentation for Production and Pre-Production environments
- Expert knowledge of JAVA/J2EE
- Proficient with Unix RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
- Expert knowledge of IBM WebSphere Message Broker and WebSphere MQ
8
Experience For SAP Middleware Support Analyst Resume
- Deep administrative knowledge with at least 3 years’ experience in EACH of two major middleware technology areas (like ETL, BI/Reporting, Messaging, J2EE, BPM, etc.)
- Drive workloads and project forward
- UNIX Solaris 10 / Linux
- SQL- Oracle 10/11G RAC
- Microsoft Services (Active Directory, Active Directory Federation Services (ADFS), Certificate Services, Remote Desktop Services)
- Network Services (DNS, DHCP, Direct Access)
- Test automation development work (unit, functional, integration, e2e)
9
Experience For Senior Middleware Support Specialist Resume
- Assist in the implementation of technical projects
- Knowledge of IBM WebSphere Operation Decision Management (WODM)
- Skills in administration of middleware application servers (e.g. IBM WebSphere Application Server, IBM MQ, IIB and Microsoft IIS), deployment of applications (e.g. Java/.J2EE, .NET), and associated troubleshooting
- A professional approach
- Confident and reliable
- Middleware Knowledge - knowing at least one of the following products: Tomcat (app servers), web servers Apache, IIS. Biggest thing is knowing at least 1-2 of these products - need to understand how to package them or if it looks right. They need to be familiar enough with Middleware to work in this environment and pick up the intricacies to help service
List of Typical Skills For a Middleware Support Resume
1
Skills For Middleware Support Analyst Resume
- Excellent UNIX (Solaris/AIX/Linux) experience
- Excellent Windows Web Server 2008/2012 admin experience
- Experience supporting Oracle Fusion Middleware products including
- Experience with messaging, like IBM WebSphere MQ, HornetQ, or Apache ActiveMQ
- A good understanding of firewalls
- Siebel environment build / BAU support / Upgrades & Patching experience
- Experience of administering Linux hosted Siebel implementations in a Secure, Virtualised environment
2
Skills For Middleware Support Engineer Resume
- Experience working with WebSphere Message Broker (IIB), WebSphere MQ, ESQL and JAVA/J2EE
- Multiple project experience using IBM WebSphere Message Broker (IIB) and WebSphere MQ
- Professional experience in a technical support, development, engineering, or quality assurance organization
- Professional experience in a technical support, development, engineering, or quality assurance (QA) organization
- Experience with BPM, jBPM, BRMS (Drools and iLog)
- Experience with technologies like Docker, Containers, Kubernetes, and OpenShift
- Good communicator, fluent in English
3
Skills For Middleware Support Specialist Resume
- Solid technical background in administration of IBM MQSeries
- Experience with Broker Technologies (WMB, IIB, Informatica DT)
- Experience of third level support for business critical production systems
- Experience of working in an onshore/offshore model
- Middleware production support experience
4
Skills For Middleware Support Senior Analyst Resume
- ITIL – a good understanding of process and requirements
- Experience of Unix Server environment management
- Experience of third line support for business critical production systems
- Weblogic experience (10.x or greater)
- WebSphere experience
- IIS experience
- Apache/Tomcat/ColdFusion experience
5
Skills For MQ Middleware Support Analyst Resume
- Experience with JEE , CDI, JPA, REST, transactions JMS, Maven, and Git
- Experience with IBM WebSphere , Red Hat JBoss Middleware, Oracle WebLogic, Apache Tomcat, or OpenShift by Red Hat
- Experience with JEE, CDI, JPA, REST, transactions in JMS, Maven, and Git
- Experience with IBM WebSphere, Red Hat JBoss Middleware, Oracle WebLogic, Apache Tomcat, or OpenShift by Red Hat
- Provide full and effective cover for other members of the team as required during absence
- Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability
6
Skills For Icto CIB Tech-application & Middleware Support Resume
- Expert knowledge of implementing solutions using ESQL
- A working understanding of Project Management methodologies (Prince2)
- Participate as an active member of the worldwide Middleware support team, forging working relationships across continents and cultures
- Java/JEE and associated concepts including Object-Oriented and Service-Oriented design
- Knowledge of JAVA (development/troubleshooting)
- Oracle Weblogic (including Coherence & OHS)
- Oracle Revenue Management & Billing (ORMB)
- Oracle OBIEE (including Informatica & DAC)
7
Skills For Middleware Support Governance Manager Resume
- Automation of manual tasks such as deployment, rebuilding environment, etc
- Learn new technologies and provide blogs, whitepapers, and knowledge base articles pushing technical knowledge out to our customers and the community
- Become proficient in all CS Middleware Messaging Technologies (some of them proprietary)
- Learn new technologies and provide blogs, whitepapers, and KBase articles pushing technical knowledge out to our customers and the community
- Participate in discretionary projects/engineering tasks as requested by Line Management
- Interface and maintain relations with other WorldPay teams, including Application Support and Business teams
- Knowledge of MQSeries on other platforms such as zOS, Windows
8
Skills For SAP Middleware Support Analyst Resume
- Knowledge of Tibco EMS
- A constructive communicator at all levels of the organisation
- Has a positive can-do attitude
- Prepared to work out of hours on a rota basis
- SOA design and practices
- VMware virtualisation architecture and product suite
- Evidenced track record of the development and maintenance of solution architectures, with applied understanding, at an enterprise level of application, data or security architecture
- Oracle Fusion or Siebel experience would be advantageous
- DNS and Active Directory fundamentals, BIND Network fundamentals
9
Skills For Senior Middleware Support Specialist Resume
- Able to manage multiple concurrent work requests in a fast-paced work environment
- Evidenced track record of the development and maintenance of solution architectures, with applied understanding at an enterprise level of application, data or security architecture
- Strong analytical skills coupled with a methodical approach to fault investigation and resolution
- Oracle OBIEE and Oracle Weblogic experience would be advantageous
- DNS and Active Directory fundamentals, BIND Network fundamentals, including diagnostics with Unix tools RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
10
Skills For Middleware Support Resume
- User knowledge of GIT, Jenkins and Nexus
- Service management ethos and disciplined approach to management of support tasks
- Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels
- Shows a desire to take the initiative, moving issues forward with clarity. Demonstrates an ability to think ‘outside the box’ while defining solutions in a workable form
- Communicate to a wide audience of professionals
- Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program
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