Mobility Engineer Resume Sample
Hector Bartell
835 Oberbrunner Falls,
Phoenix,
AZ
+1 (555) 564 3585
Work Experience
Senior Mobility Engineer
09/2016
-
PRESENT
Philadelphia, PA
- Under general supervision of senior members of the team, provides support and engineering for Key Bank’s enterprise mobility solutions (Good, AirWatch, BlackBerry)
- Interfaces with vendors as well as other Key Technology & Operations teams to provide a seamless and reliable mobile experience to end users
- Development and enforcement of mobile technology standards and assist with white papers and/or presentations
- Provide analysis, design, engineering, and consulting for systems management tools used within Key environment
- Responsible for research and analysis necessary to provide capacity and performance levels required to support business initiatives, as they pertain to Key Bank systems
- Works on problems of diverse scope, where analysis of situation requires evaluation and judgment
- Perform enterprise deployments and daily operations of mobile messaging (email) systems including 3rd tier support of escalated help desk tickets and monitoring of servers
- Research new and emerging technologies related to mobility, security and wireless infrastructures
Mobility Engineer
02/2012
-
03/2016
Boston, MA
- Document project plans, test plans, installation configuration notes, licensing information, and prepare user communications
- Assist and mentor junior staff
- Address operational issues (system and user) within SLAs
- Provide end user and help desk training on new and expanded services
- Initiate, own, and drive decisions that affect big picture/cross-departmental operations
- Serve as the subject matter expert on mobility infrastructure and security and how it impacts our business
- Own design, architecture, and implementation of technical solutions
- Provide administrative authority over the mobile device management console and contribute to the creation and maintenance of standards for solution design, monitoring requirements, solution certification, backup and DR capabilities, change management, and solution security
- Ensure all elements of enterprise mobile services are working together properly with internal systems (Active Directory, Exchange, network, Okta)
Enterprise Mobility Engineer
07/2008
-
09/2011
San Francisco, CA
- Research, document, and steward mobile technology and present how it can be leveraged to benefit KAR employees and our customers
- Maintain, prioritize and implement requested mobility feature enhancements
- Pilot new technologies and services
- Recommend, own, and drive streamlined processes, procedures, policies, and standards
- Communicates clearly throughout all levels of the organization (internally and externally)
- Able to maintain confidentiality working with highly sensitive and personal information
- Provide Tier 3 technical support
- AirWatch administration, monitors mobile infrastructure environments for stability, provides phone based mobile device, application, and end user support for issue and incident management
Education
Fairleigh Dickinson University - Metropolitan Campus
2003 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work
- Good understanding of programming concepts and strong scripting skills for automating administrative tasks
- Excellent report-writing and documentation skills, aptitude for writing and organising useful information such as knowledge base articles
- Demonstrated planning and development skills including budget administration and project implementation
- Strong presentation skills and ability to follow through on implementation of solutions
- Experience and skills administering endpoint security tools such as Cylance for antivirus, encryption and mobile device management
- Strong analysis, organization, technical knowledge, time management, and communication skills
How to write Mobility Engineer Resume
Mobility Engineer role is responsible for technical, software, digital, planning, security, integration, leadership, mobile, troubleshooting, retail.
To write great resume for mobility engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Mobility Engineer Resume
The section contact information is important in your mobility engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Mobility Engineer Resume
The section work experience is an essential part of your mobility engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mobility engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mobility engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Mobility Engineer resume experience can include:
- Experience and skill administering enterprise desktop management tools such as Microsoft SCCM and Airwatch EMM
- Demonstrated technical experience in architecture or engineering core mobility solutions
- Effectively engaged stakeholders in operations decisions and execution
- Self-starter and ability to manage own time effectively
- Experience required in real-world MDM solutions (e.g. MaaS360, AirWatch, Good, etc.)
- Technical knowledge and skills as required for the position
Education on a Mobility Engineer Resume
Make sure to make education a priority on your mobility engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mobility engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Mobility Engineer Resume
When listing skills on your mobility engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mobility engineer skills:
- Demonstrated skills in effective written communications and system documentation
- Solid decision-making skills and ability to participate in decisions relating to technology direction, strategy etc. with Manager, Specialist, and Director
- Very good communication skills and willingness to share ideas, debate solutions and achieve consensus
- Citrix\VMWare and Virtual Desktop Infrastructure engineering and troubleshooting skills
- Strong understanding of the IT infrastructure, including specialized experience in one or more areas (e.g., printers, PC’s, software programs)
- Windows, Mac, Chromebook, and Ubuntu OS and software troubleshooting skills
List of Typical Experience For a Mobility Engineer Resume
1
Experience For Senior Mobility Engineer Resume
- Thorough understanding of hardware and peripherals with experience supporting operating systems in a networked environment
- Mobile device management (EMM) experience including various mobile operating systems such as Android and iOS
- Experience and/or interest in a mobile technology
- Partnering with Sr Analyst and management on strategic planning, delivery, and support for current and future mobility initiatives
- Monitoring mobile devices' compliance and asset tracking
- Understanding of data acquisition and capable of reviewing test data
- Scripting and programming: Powershell, Bash or other shell, JavaScript, .net, swift, cocoa, etc
- Working Knowledge of following
- Understanding of Microsoft Windows components equivalent to Microsoft MCSE level (e.g. Active Directory, Exchange, SQL Server)
2
Experience For E-mobility Engineer Resume
- Maintaining all backend EMM (AirWatch) components and services
- Operating Systems: iOS, Android, macOS, Windows 10, Chrome OS
- Keeping on top of new technology
- Managing requirements and production of technical specifications
- Managing all technical issues with customers and suppliers
- Modelling and simulation of propulsion and driveline systems
3
Experience For Enterprise Mobility Engineer Resume
- Managing the collaboration within internal application stakeholders, vendors and third party managed services
- Improve existing processes by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
- Responsible for configuring, administering, and providing engineering support large scale global enterprise mobility ecosystem
- Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
- Advanced networking knowledge including routing, firewall, DMZ and load balancing
4
Experience For Principal Mobility Engineer w Resume
- Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
- History of evaluating new mobile solutions identifying value and impact to existing infrastructure
- Knowledge of computer networking (e.g. TCP/IP, DNS, firewalls) and mobile networking principles (e.g. GSM, LTE, Wi-Fi)
- Develop and maintain endpoint posturing, application scanning, and department security policy
- Create Mobile Computing architectural design and business cases documenting business challenges, solution approaches, benefits, costs and risks
- Manage ongoing organizational changes like company acquisitions and drive towards an industry leading mobility platform
- Craft Mobile Computing Enterprise technology strategy and develop implementation road map. Identify and define best practices for securing Mobile technology
5
Experience For Mobility Engineer TS / SCI w / Favorable Poly Resume
- Provide level 3 support working with end users of field technicians on troubleshooting devices
- Evaluate system potential by testing compatibility of new programs with existing programs
- Implementing and troubleshooting Enterprise Mobility Mangment systems
- Detailed knowledge of best practice design and migration, Imaging, Application packaging
- Background in creating profiles, smart groups and compliance policies, as well as pushing out applications and profiles
- Wireless & Broadband networking troubleshooting, concepts and principals
- Participates in project requirements, planning, configuration design, implementation, and provides turnover documentation
- Creates queries and analysis of data for management reporting and support issues
- Administration of Windows 2003/2008 Servers including Certificate Authority and DNS
6
Experience For Airwatch / Mobility Engineer Resume
- Research, evaluate and recommend new products and technologies relating to mobility solutions
- Perform quarterly reviews on systems to ensure the application, database, and server layers are following a least privileged security model
- Design a global Bring Your Own Device program that defines policy and procedures from a standards and security perspective as well as financial implications
- Support existing Mobile Application Management (MAM) environment
- Manage the distribution of mobile applications along with certificates and provisioning profiles associated with applications
- Develop and maintain documentation of the Mobility system's architecture and configuration to ensure successful ongoing support
- On-site support of powertrain systems to test community. Representative of powertrain and suspension engineering team
- Provide inventory control tracking documentation
7
Experience For Email as a Service Mobility Engineer Resume
- Manage issue tracking and status reports
- Develop methodologies for testing hardware/software performance and provide statistics
- Perform application upgrades, security patching, and platform updates
- Mobility Technology Engineer Certification in at least 5 of the following disciplines
- Simulation and modelling of automotive powertrain systems and their performance,
- Occasionally provides off-hours on-call support, in support of testing, upgrades, service disruptions etc
- Create, maintain, and utilize standard operating procedures for MaaS360
- Development and execution of test cases in different environments and facilitating security assessments with applicable experts
- Document writing
8
Experience For Service Mobility Engineer Resume
- Maintain certifications and technical knowledge base through continuing education and study
- Utilize existing resources to solve problems
- Knowledge of iOS, Android KNOX, BlackBerry, and Windows mobile operating systems
- Thorough understanding of Exchange ActiveSync protocol
- Advanced knowledge of Apple mobile operating systems and Apple ecosystems
9
Experience For Tablet Mobility Engineer Resume
- Provide L3 troubleshooting and support for escalated Enterprise Mobility issues
- Assist with cross-training other service desk team members with mobile handset and EMM platform administration
- Assist with coordination of delivered Enterprise Mobility project work products to service desk and operational engineering teams
- Provide engineering and technical EMM administration support and contribute to solution designs for EMM platforms
- General background supporting mobility hardware, software, and operational infrastructure
- Assist in the planning and implementation of the successful startup of a North American mobile strategy
- Assist the manufacturing floor with their unique mobile devices and needs
10
Experience For Workplace Mobility Engineer Resume
- Provide training to level 1 support technicians
- Expert knowledge of mobile operating systems, Enterprise Mobile Management, mobile communications technologies
- Change Management - Application, profile, and configuration changes as necessary to support business needs
- Collaborates with business partners, Wireless Network, Threat Management, and other teams as necessary on new technologies and business opportunities
- Mentors team members on mobility processes and environmental change
- Respond to system and user issues on mobility and wireless by troubleshooting, resolving, and revising architecture and process where required based on root cause analysis. Implementing systemic solutions to problems identified during root cause analysis
- Continual research on mobile device technologies covering both hardware and software platforms
List of Typical Skills For a Mobility Engineer Resume
1
Skills For Senior Mobility Engineer Resume
- Customer focused mentality with excellent verbal, written, and interpersonal communication skills
- Troubleshooting experience with extensive hands-on IT support background, both back-end and user-facing
- Setting the priorities and alignment of operation and maintenance with the client's contractual obligations
- Experience configuring/administering at least one leading EMM solutions (e.g., MobileIron, AirWatch, SOTI, JAMF, Altiris, LanDesk / Ivanti, Intune, CHEF etc.)
- Experience in designing, documenting and delivering IT infrastructure solutions in a large organisation
- Strong knowledge of Systems Engineering and Architecture including Windows Server 2008+ and Linux operating systems
- Experience with using the iOS platform, including DEP and VPP
2
Skills For E-mobility Engineer Resume
- Experience with working on Android platform, including Android Enterprise
- Experience in creating and implementing AirWatch policies for mobile devices
- Experience in implementing and supporting Apple programs such as DEP and VPP
- Manage resource optimization in terms of mobilizing resources according to prioritization
- Continuously improve our Mobility technology offering and end user experience
- Have experience working with Travelers Servers for Lotus Notes
- Monitor and prioritize the defects/concerns and coordinating fixes with vendors
- Experience in managing mobile apps on all mobile end points
- Experience in upgrading AirWatch infrastructure
3
Skills For Enterprise Mobility Engineer Resume
- Familiarity IT security and experience in liaising with IT security specialists
- Experience in supporting end users and mobile devices
- Experience in supporting end users or Windows desktop or mobile devices
- Experience managing global/worldwide environments
- Experience with Windows, IOS, and Android operating systems
- Experience supporting Cloud Extender Server, Gateway Service Server and Microsoft Active Sync Server
4
Skills For Principal Mobility Engineer w Resume
- Demonstrate proficiency in managing AirWatch groups and app deployments
- Provide comprehensive testing for mobile OS and apps prior to deployment
- Build and maintain effective working relationships with customer and end users
- Experience working with Mobile Device Management software such as Mobile Iron, Air Watch, Intune, etc in a global enterprise
- Desired experience includes Lotus Notes/Domino, Sametime & SQL application support
5
Skills For Mobility Engineer TS / SCI w / Favorable Poly Resume
- Experience with wireless and networking in end-to-end engineering and business capacities to deploy mobile capabilities
- Experience with end-to-end engineering and the deployment of EMM systems, including MobileIron, AirWatch, or others from Gartner Magic Quadrant
- Strong scripting (Bash / Shell, Python, Ruby, Java, PHP, PowerShell etc)
- Experience with Exchange ActiveSync, VPN and Wi-Fi setup, and deploying certificates
- Strong understanding of specific mobile device platforms
- Experience with Components of IT infrastructure including remote access (VPN), remote support tools, laptops, and wireless devices
- Experience administrating mobility
- MobileIron experience
6
Skills For Airwatch / Mobility Engineer Resume
- Experience with PC support in a Windows environment
- Configuration and system administration experience Google Apps for Work and Windows Multi-boot platforms
- Experience with Active Directory and GPO management
- Experience with AirWatch secure Content Locker and per-app VPN
- Good analytical ability tot see the bigger picture and troubleshoot problems quickly
- AirWatch experience
- Experience with installation, configuration, maintenance, and production of Airwatch with WorkSpace One
- Experience with Windows Server, Linux Forms, Web server platforms
- Experience with PKI infrastructure and Microsoft Certificate Authorities and their functionality
7
Skills For Email as a Service Mobility Engineer Resume
- Technical design and documentation experience
- Experience with server configuration
- Experience with AirWatch Administration
- Strong Background in Desktop support
- Strong knowledge of MS Office, Windows and Active Directory
- Extensive experience in Mobility Technologies
- Strong MDM / MAM Strategy Capability
- Strong Build & Deployment Capability
- Any MaaS360 experience
8
Skills For Service Mobility Engineer Resume
- Mobile management experience
- Experience with application development for mobile environments
- Experience in in Technical support and/or Mobile Device support
- Experience with MobileIron, and similar products, as well as iOS and/or Android clients
- Experience with mobility deployments
- Experience with MAM or MDM technologies
- Experience with Microsoft Enterprise Mobility + Security (EMS), & Intune configuration and security
- Experience with MS Exchange Active Sync
- Experience with Microsoft Azure / Active Directory, MS O365 (Exchange, SharePoint, OneDrive, etc…), VMware ESXi
9
Skills For Tablet Mobility Engineer Resume
- Demonstrate the ability to quickly assess a situation and troubleshoot to resolution
- Integrate new solutions into EMM to enhance overall mobile experience
- Design/manage end user experience on mobile end points
- Experienced with powertrain components
- Expert knowledge and experience with the AirWatch Mobile Device Management System with Workspace One Integration
- Experience with installation, configuration, maintenance, and production of Airwatch with WorkSpace One: Test and Production environments
- Demonstrates thought leadership in mobility technology
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
- Providing engineering input to customer submissions including cost estimating and programme plans
10
Skills For Workplace Mobility Engineer Resume
- Selecting MDM services and configuring device enrollment settings
- Analysing clients' existing systems
- Troubleshooting and testing DRA/PCRF policy/data configuration and platform issues
- Supporting the Head of Mobility representing Combat Vehicles (UK) as design authority for powertrain vehicle systems
- Producing technical reports, meeting minutes and visit reports
List of Typical Responsibilities For a Mobility Engineer Resume
1
Responsibilities For Senior Mobility Engineer Resume
- Good understanding of networking connectivity, including firewalls, DMZ, Load Balancers, wireless solutions and secure networks
- Experience with managing a MaaS360 environment
- Experience in with Exchange, Active Directory, Certificate Authorities, Networking, Proxy, and/or Blackberry Enterprise Server
- Demonstrate Technology and Thought Leadership
- Can translate user requests into creative and effective technical designs
- IT work experience in a large environment
- Creating UI forms (with scripting, compiled languages and web forms)
- Managing the PCRF/DRA platform UCS and Vmware
- Prepare meeting reports, meeting minutes and actions list for all O&M reviews
2
Responsibilities For E-mobility Engineer Resume
- Build long-term customer relationships by anticipating and exceeding customer’s expectation
- Work closely with Accounts Team in getting the new feature requirements from customer and developing the feature with BU
- Review and evaluate mobile technologies and understand the impact to the existing architecture and application landscape
- Provide technical expertise, strategic planning and service roadmaps to management for technologies and services to meet business needs
- Troubleshoot AirWatch routing issues with AirWatch on-premise servers, cloud device service and exchange CAS servers
3
Responsibilities For Enterprise Mobility Engineer Resume
- Work with matrixed organization of IT resources for troubleshooting issues
- Work with end users on device requirements, converting those into AW policies
- Proficient in an agile working environment and able to pilot a steady course forward amid change
- Acceptance and verification testing of systems
- Manage, trouble shoot, and optimize the currently existing Airwatch Workspace One platform
- Document troubleshooting instructions
- Create, implement and maintain data reporting tools
- Certificate storage management, renewal and revoking
4
Responsibilities For Principal Mobility Engineer w Resume
- Capable of working independently as well as collaboratively within a group
- Send enrollment requests over the air using SMS, email, or a custom URL
- Platform/Operating System knowledge of Windows (7/8), iOS, Android and Server 2008r2/2012
- Be able to use AirWatch tools such as logs and monitoring to troubleshoot issues
- Be able to use tools such as logs and monitoring to troubleshoot issues
- Be self-motivated to learn multiple MDMs to support DMI and the rest of the Engineering Team
- Willingness to adhere to tightly controlled processes and procedures
- Resolve technical problems in a timely manner
5
Responsibilities For Mobility Engineer TS / SCI w / Favorable Poly Resume
- Work across our client’s organization and provide objective recommendations. Interfaces with Government management personnel. Reports in writing and orally to client management and Government representatives
- Enterprise Apple DEP development and support
- Provide Tier 3 support for Mobile platforms to the Service Desk as well as Tier 2 personnel
- Conduct/attend periodic meetings with various DOJ Components
- Responsible for making recommendations to improve the environment, propose solutions to issues in a planned timeline, maintaining current documentation, attending scheduled meetings, and disk management (i.e.: extending file-systems, storage on demand, etc.)
6
Responsibilities For Airwatch / Mobility Engineer Resume
- Provides rotational after hours (on-call) support for functional area
- Solve complex issues remotely and in person
- Act as lead Mobile SME
- Ensure 100% uptime for mobile environment
- Perform upgrades on all AirWatch backend components on a regular basis
- Provide recommendations on solution enhancements for mobile environment
- Coordinate with other departments as Mobility lead to complete major corporate initiatives
- Keep current with latest mobile threats and provide recommendations for remediation
7
Responsibilities For Email as a Service Mobility Engineer Resume
- Work with mobile carriers to ensure proper services are enabled for mobile devices
- Stay current with the latest mobile trends
- Work closely with tier I mobile admins to provide guidance and assistance
- Provide regular updates to direct manager through status updates, staff meetings, and face to face interaction
- Ensure application documentation is thorough and kept up to date
- Able to work independently on tasks assigned
- Punctual and prepared to work scheduled work hours
8
Responsibilities For Service Mobility Engineer Resume
- Responsible for thoughtful adherence to all SNC Policies, Procedures, and Compliance regulations (internal and external
- Develop and document detailed architecture for mobile solutions with focus on productivity, architectural standards, growth, performance, flexibility, reliability, scalability and security
- Maintain guidelines and craft reusable frameworks in the space
- Evaluate new devices, mobile solutions, vendor software offerings, or mobility strategies that pertain to future-state infrastructure
- Maintain an in-depth knowledge of current technologies both internally and within the industry, and its applicability to the organization
- Additional Responsibilities:24x7 On-Call Support
- Actively participate in the Mobility community and attend Mobility conferences
- Provide technical support to other team members
- Provide clear ownership and resolution of incidents/faults logged against applications/systems supported to agreed SLA’s and KPI’s
9
Responsibilities For Tablet Mobility Engineer Resume
- Experience with Microsoft Intune or other Enterprise Mobility Management tools like AirWatch, BYOD, Mobileiron, Soti, MobiControl, XenMobile, Maas360, Apptec360
- Support and manage on premise AirWatch load balanced infrastructure
- Play a leadership role with projects around AirWatch MDM
- Play a key role in the implantation and support of NorthShore's BYOD program
- Troubleshoot AirWatch agent, browser, Boxer, and secure Content Locker issues on iOS and Android
- Knowledgeable of Mobile App Stores and able to deploy Enterprise store to support all mobile apps used in the 2020 Census
- Proficient in organizational change management
10
Responsibilities For Workplace Mobility Engineer Resume
- Propulsion and driveline system integration at the system and sub-system levels
- System design and integration into vehicle platforms
- Consideration of safety, risk, reliability and maintainability associated with the technical solution, in conjunction with subject matter experts
- Lead and/or attend design reviews and manage actions
- Powerpacks (engines and transmissions)
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