Monitoring Analyst Resume Sample
Javonte Carroll
4514 Kihn Lodge,
San Francisco,
CA
+1 (555) 708 9393
Work Experience
Senior Mandate Monitoring Analyst
02/2018
-
PRESENT
Boston, MA
- Enhances external business-relationships with third party professionals, Developer’s, Owner’s, External Partners, and General Contractors by delivering exceptional customer service
- Provide Anti Money Laundering (AML) subject matter expertise to investigations/operational staff to help them understand AML requirements as they relate to their function
- Participate actively in the development of transaction monitoring strategies based on applicable regulations, business and compliance risks
- Assist in the creation and monitoring of reports and metrics for AML tracking purposes for on-going monitoring
- Drive efficiency increases in transaction rule monitoring and calibration
- Be actively involved in reviewing and drafting new SOPs and enhancing existing SOPs
- Work closely with the operations and compliance teams to ensure AML related investigations are carried out in a compliant manner, risks uncovered during investigations are addressed and escalated where required
Monitoring Analyst
03/2012
-
11/2017
Dallas, TX
- Support operations staff with high level fault management and rectification across the infrastructure
- Identify and suggest enhancements and improvements to monitoring solutions to achieve better, more agile processes and procedures
- Detect poor performing areas and liaise with operational and project teams in order to formulate a solution
- Responsible for leading investigations and highlighting areas of concern through analysis of performance data and setting out actions plans for resolution
- Work closely with transition teams during application on boarding process to ensure systems are monitored as per customer requirements
- Support operations staff with high level administration tasks across the infrastructure as required and dictated by best practice
- Recognise and act pro-actively to exploit future opportunities or to avoid and mitigate future issues
- Work with the technical architecture team in future design process
- Production of operational and technical documentation to agreed standards
IT Tier Operations Monitoring Analyst Intern
04/2009
-
01/2012
Boston, MA
- Work with product and engineering teams to assist in user testing of new systems and tools designed for transaction monitoring and support activities
- Cyber Business Risk & Awareness which develops alignment with business objectives, coordinates the Security Ambassador and COO functions, and integrates the various Information Security functions into day to day business operating procedures
- Cyber Architecture Services which discovers prototypes and evaluates new products and helps with engineering and Infrastructure security standards and specifications. Support the development of detailed Infrastructure platform security standards
- Security Measurement which develops quantitative processes and solutions to measure, automate, and model Information Security controls
- Cyber Operations which detects and responds to security events, deploys detection systems, and provides the security vulnerability tracking and oversight
- Manage third party relationships to achieve desired functionality across adopted monitoring products
- Enhance operational capability of adopted monitoring products
Education
Averett University
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Proven analytical/problem solving skills with the ability to think outside the box
- Good analytical, logical and interpersonal skills. Ability to adapt quickly and to demonstrate a flexible approach
- Strong written and oral communication skills and ability to articulate, explain security events to the team and stakeholders
- Exceptional organizational and priority management skills
- Demonstrable strong analytical skills
- Experience working experience in IT Monitoring Service Solutions Delivery Team
- Demonstrated experience and knowledge of current IT operations and enterprise monitoring platforms and toolsets
How to write Monitoring Analyst Resume
Monitoring Analyst role is responsible for interpersonal, software, security, analytical, events, research, analysis, mainframe, english, excel.
To write great resume for monitoring analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Monitoring Analyst Resume
The section contact information is important in your monitoring analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Monitoring Analyst Resume
The section work experience is an essential part of your monitoring analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous monitoring analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular monitoring analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Monitoring Analyst resume experience can include:
- Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders
- Good analytical, logical and interpersonal skills
- System Administration skills of UNIX, Linux, and Windows operating systems required
- Proficient computer skills including the Microsoft Office suite of products
- Work with peers to develop their technical skills and answer operational questions
- Review and evaluate calls/transactions/cases of existing processes of specific skills
Education on a Monitoring Analyst Resume
Make sure to make education a priority on your monitoring analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your monitoring analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Monitoring Analyst Resume
When listing skills on your monitoring analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical monitoring analyst skills:
- Proven experience with several operating systems and monitoring tools is considered a strong advantage
- Strong ability to multi-task, be flexible and be able to work in a fast paced environment to effectively meet deadlines
- Strong interpersonal, written, and verbal communication skills are required
- Strong organizational skills, the ability to work in a fast paced environment, and a collaborative, team-orientated attitude are required
- Strong communication skills with the ability to communicate at all levels of management
- Capability to work effectively in a quick-paced, ever changing environment
List of Typical Experience For a Monitoring Analyst Resume
1
Experience For Enterprise Monitoring Analyst Resume
- TCP/IP networking and analysis skills
- Documents results of cyber threat analysis effectively and prepares comprehensive handoff and/or escalation for CIRT/Intelligence Function teams
- Superior time management skills and the ability to work independently
- Strong experience with Actimize platform (SAM)
- Good understanding of banking products, finantial instruments and risk concepts
- BA/BS in Information Systems or equivalent working experience
- Experience with one or more of the following network, system, or application management tools preferable
2
Experience For Threat Monitoring Analyst Resume
- Experience in banking operations
- 2 – 5 years of experience in a multi-platform distributed environment preferable
- Provide call outs to resolver groups on priority tickets
- Understands cost implications of designs and interacts with suppliers to ensure commercial effectiveness
- At least five years of experience in a technical or support role
- Experience working with cloud infrastructure environments
- Experience with Windows desktop, server OS, and computer security configurations
- Follow escalation and handoff procedures to team members and leadership based on defined threat and priority determination
3
Experience For Infrastructure Monitoring Analyst Resume
- Process tactical mitigations based on results of analysis and determination of threat validity
- Monitor, prioritise and classify events and to decide on the appropriate course of action
- Collaborate with/suggest enhancements to teams and stakeholders to ensure the timely resolution of all high priority faults and incidents
- Experience with platform optimization and
- Experience with regulatory or financial crime role
- Experience of project management
4
Experience For IT Operations Monitoring Analyst Resume
- Strong grasp of AML protocols and Fraud
- Strong grasp with analytical and evaluation tools (R, SQL, etc.)
- Handling incidents and following them through completion or escalation in accordance with procedures for fault management and ticketing systems
- Understanding components, trouble shooting, regular maintenance activities, planning for Proof of Concept efforts, and upgrades
- Analysing cases where issues/process violation have appeared, tracking and reporting them further
- Hiring for afternoon, evening, and overnight hours; one weekend day per week
- Performing Level 1 triage of incoming issues
5
Experience For Attack Monitoring Analyst Resume
- Understanding threshold design, deployment, and testing
- Outstanding analytical abilities, multitasking and able to work in a fast paced environment
- Recording the problems encountered and techniques used to solve it for future reference
- Coordinating with operations, maintenance personnel and maintenance management
- Monitoring of security events received through alerts from SIEM or other security tools
6
Experience For Cyber Threat Monitoring Analyst Resume
- Monitoring of alert and downstream dependency’s health
- Developing task instructions
- Understanding of scripts, how to enable / disable
- Maintain the health of our IT environment by correlating ongoing monitoring alerts with active changes and incidents
- Provide support for Severity 1 and two tickets including routing, call outs and participating in critical conference bridges
7
Experience For Scom Enterprise Monitoring Analyst Resume
- Actively monitor the health of critical business processes using existing monitoring tools and dashboards
- Represent Compliance on projects to enhance transaction monitoring coverage or fix transaction monitoring issues including
- Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standard and Express Scripts developed tools
- Answer phone calls from internal customers reporting multi-user impacting incidents
- Create Standard Operating Procedures (SOPs) for the handling of IT incidents
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders
- Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution
8
Experience For PA Monitoring Analyst Resume
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
- First line of monitoring defence to protect Bank’s information assets for risks arising from Infrastructure Services platform operations
- Raise incident tickets in response to monitoring
- Triage and resolve IT tickets in response to monitoring and user reported issues
- Manage incident telephone calls and engage the proper teams for helping resolve incidents
- Ten Alert Clearing Analysts needed to work on backlog of alerts
- Knowledge on monitoring tools like SCOM, and event management tools like BMC
9
Experience For Systems Monitoring Analyst Resume
- Only fresh graduates are being considered
- Perform troubleshooting to diagnose and isolate complex technical problems
- Provide timely support to the Front Office on queries relating to pre and post trade rules and exceptions
- Proactively monitor and redesign of monitoring infrastructure to ensure entire infrastructure coverage and optimized performance
- Can provide subject matter advice to business projects with regards to risks and likelihood of attacks, and suggests mitigating strategies
- Windows 7, 10, Server 2008 R2, 2012 R2 and 2016 operating systems
- Functional Manager, Monitoring
10
Experience For Cyber Incident Response & Monitoring Analyst Resume
- Light Splunk data onboarding
- Utilise existing processes and technologies in place to detect and prevent malicious electronic attacks to Barclays’ networks and network estate
- Identify attacks and malware (Trojans, Ransomware, virii, etc) analysing event data generated from proxy, endpoint, IDS and network devices
- Identify attacks and malware (Trojans, Ransomware, virii, etc) analysing event data generated from proxy, endpoints, IDS, MPS, network devices etc
- Medium to light scripting
- Basic understanding of Kite
List of Typical Skills For a Monitoring Analyst Resume
1
Skills For Enterprise Monitoring Analyst Resume
- Fluent English communication skills, both orally and in writing
- Technical troubleshooting skills within large IT infrastructure environments
- Experience with network monitoring tools (e.g., TCPDump, Wireshark) and experience in traffic analysis and packet inspection
- Making sure all the required evidences are stored for audit purpose
- Excellent understanding of security processes and technologies including Threat, Malware Analysis, Vulnerability Assessment, Security Monitoring
2
Skills For Threat Monitoring Analyst Resume
- Experience and/or knowledge of MicroFocus Application Performance Management (APM) Suite including VuGen Scripting, SiteScope and BPM
- Experience with troubleshooting and triaging LAN/WAN issues
- Experience working in international environment and interfacing with multi-tiered team structures
- Previous experience managing and working with Managed Security Services Providers
- Experience of Operations Manager configuration and management for monitoring, including implementation and support of management packs
- Hands-on experience with event and batch processing as well as typical trigger / error handling set up with various technologies and helpdesks
- Excellent understanding of Event management and Monitoring
3
Skills For Infrastructure Monitoring Analyst Resume
- Experience using the Microsoft Windows PowerShell and VB Script scripting engine to automate tasks with SCOM
- Previous experience participating in working groups with the oil and gas sector and/or with the United States Government
- Experience in Infrastructure/Application monitoring
- Experience Constructing SQL Queries
- Provides support to development of internal competency and resources for critical skill sets for the Digital Aviation solutions team in Boeing India
- Experience and/or knowledge of Micro Focus Application Performance Management (APM) Suite including VuGen
- Experience with Monitoring tool suites
- Experience working in a fast-paced service desk
4
Skills For IT Operations Monitoring Analyst Resume
- Experience coordinating resolution of severity 1 and 2 issues
- Knowledge of Post incident Response techniques and experience in delivering on corrective action plans within a cyber-arena
- Good knowledge of Banking/Treasury Products, as well as the way credit exposure is calculated for these products
- Experience using security information and event management (SIEM) tools
- Experience in systems administration with Windows and/or UNIX/Linux based operating systems
- Experience with mainstream, centralized, enterprise-class monitoring systems such as BMC, Nagios, or SolarWinds
- Experience with one or more of the following tools: Riverbed, SCOM, Oracle Enterprise Manager, SolarWinds, ServiceNow
5
Skills For Attack Monitoring Analyst Resume
- Good understanding of Application architectures
- Collections or servicing experience required
- Demonstration of monitoring and risk reduction capabilities to auditors. Evidence storage and share to stakeholders/regulators when required
- Strong technical aptitude especially on troubleshooting and analysis of Infrastructure alarms and events
- Previous experience working in a Cyber Security SOC/NOC/Operations Center
- Work varying hours and operate in an "on call" status if required
6
Skills For Cyber Threat Monitoring Analyst Resume
- Proven understanding of balance sheets, income statements, cash flow statements and how they relate to each other
- Provides effective communication to the business and technical teams on behalf of our corporate infrastructure services
- 5 to 9years IT industry experience
- Can demonstrate adherence to escalation protocols
- UNIX / Linux Server experience
- Experience with event correlation products in large-scale environments
7
Skills For Scom Enterprise Monitoring Analyst Resume
- Analyzing cases where issues/process violation have appeared, tracking and reporting them further
- Monitoring & Analyzing Configurations of Application Servers, DB Servers, Operating Systems, VMs, OSE v3, RabbitMW, Hardware, Storage Technologies, Networks
- Learning from mistakes or successes for future planning and development
- Supporting monitoring for infrastructure
- Scripting, Site Scope and BPM, Service Now
8
Skills For PA Monitoring Analyst Resume
- Monitoring infrastructure maintained to agreed standards
- Working with Cisco switches and routers
- Understanding resource group organization
- Scripting PERL, BOURNE, C++
- Understanding of packet capture devices and architecture
9
Skills For Systems Monitoring Analyst Resume
- Diagnoses and takes corrective action as needed on monitoring tools and updating error listing(s)
- Support Continuous Monitoring, providing key inputs relating to Capital part repairs, and other assigned areas as needed
- Participate in implementing ongoing best practices and regulatory requirements into the monitoring platforms (i.e. Actimize)
- Champion regulations and standards for the firm, implementing data-driving tuning solutions and frameworks
- Manage the Fund price spread process including the monitoring of regular spreads and the application of special dealing spreads
- Advanced knowledge of networking technologies and protocols, including Ethernet, TCP and IP routing, security architecture, and mobile technology
- Reports and troubleshoots service concerns based on assessment of monitoring tools. Warns of potential performance or growth reaching thresholds
- Dash boarding / Reporting tools
- Knowledge of TCP/IP, / UDP and general understanding of Networking (WAN / LAN / Firewall)
10
Skills For Cyber Incident Response & Monitoring Analyst Resume
- Assist with Engineering design documentation for supported monitoring infrastructure development and maintenance
- Certificate Tracking and Updating
- Self motivated, enthusiastic/positive, works with energy while promoting a friendly environment
- Exposure on access and monitoring tools (e.g. Cyber Ark, Power Broker etc.)
- Tools maintenance such as routine server maintenance, application maintenance and limited troubleshooting
- Troubleshooting access and performance issues between systems and services
List of Typical Responsibilities For a Monitoring Analyst Resume
1
Responsibilities For Enterprise Monitoring Analyst Resume
- Engages with and presents to Incident Response after and during attack analysis. Presents analysis results to stakeholders (such as Threat Intelligence team members, business projects, affected countries & regions)
- Strong writing skills with ability to effectively articulate findings and issues in concise manner
- Strong interpersonal skills, and the ability to work efficiently within the team and wider in the organization in multiple locations
- Related experience in Security Monitoring, Incident Response, and/or Cyber Security experience in a large global organization
- Operates a zero acceptance of new non-automated rules and maintains evidence of any risk acceptance by Executive members (or their agreed delegate)
- Experience working in and supporting SAP environments
2
Responsibilities For Threat Monitoring Analyst Resume
- Experience in supporting and administering IT infrastructure e.g., UNIX/Network/Windows
- Previous experience building cyber risk/threat monitoring capability
- Strong knowledge of UNIX and/or Windows Operating System
- Question and validate assumptions and status quo. Escalate identified risks and sensitive areas in terms of methodology and processes
- Advises the business on the effectiveness of processes and leads on changes/new areas
- Ensures new/amended mandate rules are in place before effective date
- Responding, diagnosing and re-mediating issues affecting availability in the
- Archiving of documents in compliance with all banking related regulations
- Calculating financial ratios to monitor compliance with loan documents
3
Responsibilities For Infrastructure Monitoring Analyst Resume
- Enhance the Enterprise Monitoring service to include a "Monitoring-as-a-Service" solution, inclusive of Application Performance Monitoring
- Proactive analysis using real time monitoring tools, such as HP tool Suites
- Support in writing technical articles for knowledge sharing within the team, when necessary
- Work with global project team to implement the monitoring standard for all of APAC countries
- Involve in discussions with technology to ensure that the required data elements are getting sourced from source system
- Work as a subject matter expert for transaction monitoring with the project team
- Implementation of reports for new products as per the global standard including
4
Responsibilities For IT Operations Monitoring Analyst Resume
- Monthly review of different analytical reports, of existing products and new products
- Actively reduces/maintains the number of existing non-automated rules to within appetite
- Actively reduce / maintain the number of existing non-automated rules to within appetite
- Full understanding of loan and collateral documents in the financial services industry
- Manage the investigative process from initial detection to disposition and filing
5
Responsibilities For Attack Monitoring Analyst Resume
- Multitask, be a self starter and capable of working under moderate supervision
- Citrix Certified Associate - Networking (CCA-N)- Or MCSE
- Ensure the inbound phone queue is monitored daily from 8am-4pm EST. While ensuring that the outbound calls are made
- Make recommendations to improve process efficiencies and customer centricity while always keeping the mitigation of risk in the forefront
- Create / customise monitoring scripts
6
Responsibilities For Cyber Threat Monitoring Analyst Resume
- Document surveillance platform activities, including delivery and review of scenarios and parameters
- Basic understanding of credit analysis, administration, and policy and procedures
- Active network (LAN/Wan) Monitoring
- Perform continuous cyber monitoring, analysis and initial response to cyber alerts
- Focus on triaging of IDS, Malware Protection Systems, AV and EDR alerts
- Recommend tuning or improvement of detection and mitigation capabilities
- Work with sandboxing and end-point technologies for intrusion investigations
- Rapidly assimilates complex data and information and displays a developed learning agility
- Pro-active monitoring and investigation of privileged access logs & alert queues
7
Responsibilities For Scom Enterprise Monitoring Analyst Resume
- Demonstration of monitoring and risk reduction capabilities to auditors
- Basic Knowledge of networking (TCP/IP, etc….)
- Grasp information in several formats, including print, verbal and pictorial representations, is important
- Establish and deliver methods & tools which provide value for the organization by reducing risk
- Identify attacks and malware (Trojans, Ransomware, etc) analysing event data generated from proxy, endpoints, IDS, MPS, network devices etc
- Leverage metrics & tools to support the teams in meeting the Productivity objectives and drive compliance
- Windows Event Forwarding
- Generates reports and write-ups about events & attacks for operational summaries presented to the business
8
Responsibilities For PA Monitoring Analyst Resume
- Director of Global Systems Management
- Contribute towards the ongoing management of BlackRock’s third party administrators through the establishment of effective relationships, continual update of SLA’s and monitoring of service delivery against defined KPI’s
- Ensure all pricing and monitoring requirements for EMEA administered Funds are executed, whether by managing the process and coordinating the various parties or ensuring that the provider delivers the service to meet the agreed standards of delivery. Ensure all deadlines are met
- Coordinate the resolution of fund performance versus benchmark out of tolerance exceptions identified by the third party fund administrators
- Monitor reconciliations produced by third party administrators and work with them and other BlackRock departments to ensure that there is timely resolution of breaks
- Develop knowledge of fund accounting requirements of particular fund ranges and understanding of specific fund types/ranges. Work with other Fund Administration teams on fund specific activities for example fund distributions, Report and Accounts preparation, collation of data for internal reporting
- Carry out continual development of pricing and monitoring processes to optimise efficiency, mitigate risk and incorporate business and product changes. Ensure that the procedures are maintained in line with all current practices
- Refer all transactions/customers deemed suspicious to the BSA Investigations Unit in a timely manner and in accordance with Bank policy. Document the review of alerts (both suspicious and non-suspicious) by recording results in the Department’s alert management system
- Communicate with the Relationship Officers/Business Line Compliance Officers to obtain information about customers’ background, transaction activity, source of funds, and any other information pertaining to the Bank’s Know Your Customer (KYC) policy
9
Responsibilities For Systems Monitoring Analyst Resume
- Execute core components of the Bank’s BSA/AML Compliance Program by monitoring transaction activity and making assessments and recommendations for follow-up investigation
- Provide feedback and reports on findings and recommendations for improvement to Advocates, Supervisors, and upper Management
- Actively participate in calibration sessions, monthly/quarterly/yearly meetings and reviews, and team conference calls
- Understanding of cybersecurity monitoring, prioritization, and triage operations to detect suspicious and malicious activity directed against Chevron’s global network infrastructure and demonstrated successful experience
- Enhance the IT operations tools portfolio, inclusive of the Enterprise monitoring (Tivoli, Solarwinds, and Splunk) and IT Service Management (ServiceNow) platforms and vendor specific solutions (EMC, Oracle OEM, VMWare, MS, etc.) to provide a single-pane-of-glass view into the operational health of the Commonwealth IT services
- Provide guidance on highly valuable Key Performance Indicators (KPI's) and Operational metrics for measuring Commonwealth operations performance and effectiveness
- Collaborate with the Service Delivery Team Manager to define and publish "Enterprise-class" ITIL processes (Incident, Change, Problem, Asset, Configuration, Event, Availability Management and etc.) that are well supported and facilitated by the operations tools and platforms
10
Responsibilities For Cyber Incident Response & Monitoring Analyst Resume
- Minimal travel: 2-3 weeks per year, potentially international
- Install, patch, configure, and update one or more: Niksun NetVCR, Corvil LMC, Gigamon GigaVUE, or Netscout Infinistream
- Monitors and analyzes logs and alerts from a variety of different technologies across multiple platforms in order to identify security incidents affecting the Verizon enterprise
- Leverage Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture knowledge and experience in order to properly analyze a security alert to confirm a security incident
- Acts as technical advisor for Enterprise Monitoring-owned projects and designs, with the ability to offer meaningful input on other groups’ projects and designs
- Provides specific, relevant reporting to process stakeholders in support of root cause analysis, risk and event mitigation and elimination, and automation
- Provide assistance with design, maintenance, and improvements to enterprise level solutions
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