Network Operations Specialist Resume Sample
Austen Denesik
327 Augustine Path,
Boston,
MA
+1 (555) 369 3236
Work Experience
Network Operations Specialist
11/2016
-
PRESENT
Phoenix, AZ
- Update and maintain the integrity of the Provider Master File database(s) by entering demographic and eligibility information
- Communicate with providers, market offices and other database users pertinent corrections and/or additions to the database
- Research database entries to ensure accuracy and quality of updates
- Review returned Humana checks and determine if the demographic information is correct
- Research and reroute the check correctly
- Communicate with relevant department to have demographic information corrected
- Willingness to be cross-trained for other departmental needs as they arise
- Prepare and communicate issues and resolutions to supervisors and operational units
- Compile monthly reports to determine where process improvements are needed
Senior Network Operations Specialist
06/2013
-
08/2016
Boston, MA
- Review the adjudication of claims for accuracy
- Identify and report inconsistencies relative to the adjudication of claims for contract compliance
- Analyze errors to determine their root cause and develop solutions to meet business objects in a timely fashion
- Part of the reactive service team, the support consultant DTS is responsible to resolve all serious incidents for the customers managed by the delivery team
- The time to resolve an incident is important, this reduces downtime and allows DXC to meet its contractually defined SLA’s
- Prepares, disseminates, and maintains Network Operation Center-related Tier-1 support information and procedures
- As directed by the Network Operations Lead, interacts with other IT Staff, Faculty and Students as appropriate in working through outages or other reported problems in Network Operations
- Assists with the installation, configuration, upgrades, maintenance, and operation of Network Operation Center equipment and systems, particularly servers and their operating systems
Junior Network Operations Specialist
03/2010
-
12/2012
Dallas, TX
- Recommends and modifies Network Operation Center hardware configurations, operating systems, and software application programs to improve response time, quality, efficiency, and cost effectiveness
- Completes assigned service requests for Network Operation Center resources, including installation/de-installation of operating system software, upgrades, adding peripherals, and providing system and network configurations; refers to vendors and/or IT@CSUMB technicians for follow-up as appropriate
- Contributor into the development of the Network Operations Strategy and into supporting organizational strategies
- Accountable for developing and socializing technical solution and process based strategies for functions within defined roles and responsibilities
- Responsible for influencing the strategies of peer organizations ensuring that their strategic plans are in alignment with the technical direction of Network Operations and/or Strategy and Architecture
- Ensure that all new network services are designed to deliver the levels of availability required by the business, and validate the final service design to meet operational needs of the business to ensure excellent service delivery
- Provide technical leadership during major incidents and drive to quickly resolve complex escalated network incidents
- Coach team members on a proactive basis, raising the team’s overall technical acumen
Education
Virginia International University
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Network Engineering experience in a large enterprise environments and routing protocols, such as BGP and EIGRP; 6+ years of experience with Cisco Nexus Hardware
- Efficient organizational skills including high attention to detail, ability to prioritize correctly, and multi-task effectively
- Strong project management skills and experience of coordinating of multiple, simultaneous complex tasks
- Strong organizational, media management, and media cataloguing skills
- Fundamental analytical, problem solving, and decision making skills are required
- High-end troubleshooting and documentation skills
- Experience working in a logistics or transportation operations (or equivalent Military experience)
How to write Network Operations Specialist Resume
Network Operations Specialist role is responsible for troubleshooting, basic, training, automation, microsoft, organization, documentation, telephony, shipping, architecture.
To write great resume for network operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Operations Specialist Resume
The section contact information is important in your network operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Operations Specialist Resume
The section work experience is an essential part of your network operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Operations Specialist resume experience can include:
- Strong analytical and troubleshooting skills in a highly visible fast paced enterprise environment
- Prior experience required
- Network experience is preferable, or experience on help desk or server/application administration teams
- Providing real-time customer experience by working in 24 7 operating environment
- Provide ownership of the assigned tasks and excellent quality of planning and implementation, recommending and driving improvements
- Entry level scripting experience in JavaScript, Perl, Python, or any scripting language, developing ad hoc reports, or network maintenance tools
Education on a Network Operations Specialist Resume
Make sure to make education a priority on your network operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Operations Specialist Resume
When listing skills on your network operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network operations specialist skills:
- Linux Server Administration skills and experience
- Excellent customer focus and engagement skills
- Excellent computer skills including proficiency with Microsoft Office products, especially Excel required
- Demonstrated attention to detail and follow through skills essential
- Relevant education, and at least 5 years solid networking experience
- Effectively manage deadlines
List of Typical Experience For a Network Operations Specialist Resume
1
Experience For Senior Network Operations Specialist Resume
- Current valid CCNP or higher certification, or equivalent working experience
- A basic knowledge of mathematics and written and oral communication skills is necessary to communicate and document operational information
- Working experience in working with customers (internal or external), suppliers and partners
- Responsible for implementation of real-time staffing strategies: recommending Time off, suspending planned activities and agent skill assignments
- Certified knowledge or working experience in one or more of the following areas
- Experience in working with online video, TV broadcast or interactive consumer entertainment products
- Help Humana achieve the goal of providing the Perfect Experience to providers and members
- Previous experience in claims, billing and/or finance
2
Experience For Provider Network Operations Specialist Resume
- Experience in deployment and support utilizing knowledge of Cisco Hardware Technologies
- Proficient in the use of network management/monitoring tools is required. Experience with Solarwinds and ITNM are highly desirable
- Experience of working in a multi-cultural, virtual team, across multiple geographical regions
- Enforce monitoring requirements prior to deployment of new IT infrastructure
- Experience working with a formalized change management process
- Strong grasp of IT infrastructure fundamentals (networks, databases, load balancers, IT security)
- Previous claims experience
- MTV and or CAS experience
3
Experience For Junior Network Operations Specialist Resume
- Operations or Traffic experience
- Work experience with: Cisco Routers/Switches, TCP/IP, Subnets, Routings, VLAN’s, Wireless LAN, and VOIP
- Previous administrative experience in a corporate environment
- One year network operations experience required, other Microsoft Technologies (Highly desired)
- Two or more years of experience with: Cisco Routers/Switches, TCP/IP, Subnets, VLAN’s, Wireless LAN
- Providing first-line investigation and diagnosis of escalated issues affecting SCE’s internal Grid system and corporate Cisco based IP network
4
Experience For Allo Network Operations Specialist Technician Resume
- Serving as final support layer for all Mobile products
- Reviewing security logs
- Prepare system and text list for the recording, editing, and downloading of voice data for the VRU
- Assist and/or lead strategic projects specifically focused on mitigating risk and proactively protecting the company’s financial interests
- Prevent disruptions to service through pro-active event monitoring and interrogating Grid and IT enterprise systems
- Develop enhanced network monitoring using Tivoli/Netview
- Coordinate new hire on-boarding, shadow programs and team marketing
5
Experience For IT Network Operations Specialist Resume
- An understanding of SNMP and MIBs, and ITNM/Tivoli monitoring
- SIEM, Monitoring and alerting systems for critical Data Center infrastructure
- Participates in staffing a 24 hour FTTP Network Management Center to ensure Verizon’s customer satisfaction, network quality, and cost goals are met
- Firm understanding of SIEM solutions
- Provide first-line investigation and diagnosis of escalated issues affecting SCE’s internal data system
6
Experience For Grid Network Operations Specialist Resume
- Travel to stores and DC occasionally for store opening preparations and refreshes where needed
- Answer incoming calls and troublesoot IT issues in a pleasant and helpful manner
- Update customers regarding the status of their inquiries or issues via telephone or email
- Multitask in a fast paced and demanding environment
- Support the Roseland Network Infrastructure; Datacenter and PBX Room cabling (copper/fiber), Network devices, circuits…
- Work to create automation to existing processes
- Backup support of voice team, programming phones, PBX Frame to IDF closet cross-connects, etc.
- Support the Newark Campus Network Infrastructure; MDF and IDF cabling (copper/fiber), Network devices, circuits
7
Experience For Network Operations Specialist Lead Resume
- Use various monitoring tools; Fluke/Netgear wired and wireless test sets, Fluke Wireless survey tool
- Monitor Remedy queue for daily work; IDF closet cable patching (MACDs), troubles…
- Generate and maintain Senior Management reports on contact center performance. Daily, Weekly, Monthly Contact Center Statistics and Weekly Staffing reports
- Communicate with the site MOD teams to identify business trends or staffing concerns
- Coordinate site Roundtables, fire drills, and unforeseen events ( e.g. air conditioning system fails) with Telecom and MOD’s
- Remote troubleshooting and implementation of changes
- Provide mentoring and guidance to other IT personnel
- Partner and liaise with the Engineering team and external vendors
8
Experience For Voice Network Operations Specialist Resume
- Automation and integration using PowerShell, Perl, Python, or Shell
- Resolve provider update submissions by using established best practices
- Build lasting relationship with internal and external customers
- Proficiency in all Microsoft Office Programs, including Word and Excel
- Collaborate with NSEF and Engineering to understand current/future projects and disseminate this information across the Network Operations team
- Create, apply and share knowledge - assess, design and oversee training for the Network Operations team in region
- Intermediate level knowledge with scripting languages, specifically PERL and/or PYTHON
9
Experience For Service Desk\network Operations Specialist Resume
- Schedule, coordinate and Implement network changes initiated by Engineering area through Remedy Project or Change tickets, emails, Service Now, or PIRs
- Schedule and coordinate all circuit installations and relocations in Ros1 and Newark Campus locations with circuit vendors and Network Engineering
- Enterprise Antivirus, OS Patching and Vulnerability Management systems
- Develops and maintains standard operating procedure manual and processes used by the team
- Assists in development & execution of Volkswagen Brand’s national Network Development strategy
10
Experience For Retail Network Operations Specialist Resume
- Enhance the development of the Catamaran’s suite of technology products, specifically RxCLAIM
- Perform QA of Channel, Playlist, Slideshow and the presence of media across Crackle’s network of distributed devices and platforms
- Perform content updates within other CMS systems as they pertain to Crackle’s overall business
- Exceptional passion for detail
- Provides a second tier of support for pharmacies that are members of company’s provider network by handling escalated requests and issues that are more complex and or sensitive in nature. Handles appropriate communication to and from contracted entities, pharmacies and internal AmerisourceBergen associates
- Document and develop in-depth knowledge of company’s existing and new internet infrastructure
- The Network Operations Specialist needs to communicate and practice the companies belief in the provision of high quality services by providing excellent operational support of service delivery their clients
List of Typical Skills For a Network Operations Specialist Resume
1
Skills For Senior Network Operations Specialist Resume
- Experience administering network equipment from vendors including Juniper, HP (Comware platform), Juniper, or Cisco
- Good understanding of federated identity management concepts, including LDAP integration and AAA frameworks
- Solid understanding and commitment to Incident, Problem and Change management processes
- Experience administering remote access platforms provided by F5 (Access Policy Manager), Juniper/PulseSecure or NetMotion
- Experience administering Eaton or APC UPS equipment
- Experience in processing on-line group medical claims
2
Skills For Provider Network Operations Specialist Resume
- Strong understanding in network fundamentals and IT-Service support in general
- Dealer development, franchising or network experience
- Good understanding of general security architecture, frameworks, and design
- Work experience with benchmarking of database performance and baseline performance metrics
- Proven ability to make optimal, balanced decisions during stress and irregular situation
3
Skills For Junior Network Operations Specialist Resume
- Experience with Routers, Switches, Firewalls, and Load Balancers
- Experience with SNMP-based network management systems
- Experience with fiber optic transceivers, jumpers, etc
- Experience or familiarity with IPv6
- Experience with Remedy or ServiceNow is desirable
- Experience with Juniper firewalls is required
- Experience in a global network environment with both in-house and vendor managed services
- Beginner provider relations experience
- Experience in a Help Desk or Network Operations Center
4
Skills For Allo Network Operations Specialist Technician Resume
- Experience in a Help Desk or Network Operations Center
- Experience with Linux environments
- Experience with Cisco security and network devices
- Experience with telephony, VoIP and/or Data Sysetms
- Support and drives the development of system tools to improve Network Center effectiveness
- Proactively monitor and troubleshoot Pier 1's voice and data systems to provide the best end-user experience possible with the technologies used
- Think independently and use good judgment to make decisions
- Operate all types of office equipment
5
Skills For IT Network Operations Specialist Resume
- Provide an effective network capacity plan in partnership with Network Capacity team
- Operating system patching, remediation and monitoring
- Understanding of basic Networking Protocols and Troubleshooting
- Working knowledge of accounting and GAAP
- Managing firewall requests, and making rule changes to security devices and systems
- Maintaining and monitoring security systems
- Creating and reviewing work plans for implementations and changes
6
Skills For Grid Network Operations Specialist Resume
- Developing supporting system and network security documentation for specifications, designs, and deployments
- Providing consulting services to internal and external customers
- Performing network HW RMA and SW patching
- Using organized change control procedures in a production Network Operation Center environment
- Conducting PCI remediation efforts
- Managing user accounts for operational teams' interaction to systems
- Providing guidance to operational teams on systems and network security
7
Skills For Network Operations Specialist Lead Resume
- Participating in appointed customer and network tech-teams
- Performing vulnerability assessments
- Assist with developing, implementing and testing recovery procedures for critical network resources
- Perform shipping and receiving. Check in new equipment. Send out failed network equipment
- Reliance upon extensive knowledge of switching, routing, VPN, LAN, WAN, WLAN and Data Center
- Willingness to work in a 24x7 Network Operations Center including working in a shift work environment
8
Skills For Voice Network Operations Specialist Resume
- Work in an exciting, fast paced and rapidly changing high energy environment
- Familiarity with hardware and transmission technologies (e.g., cabling, optical fiber, WAN and transport, routing, firewalls, LAN/VLANs switches, SDN, etc.)
- Competency in business management, sales & profit forecasting, dealer capitalization and performance benchmarking
- Utilize accounting knowledge in responding to financial statement related questions from dealers
- Support leadership by helping analyze data, prepare reports and provide other relevant information for operations meetings or executive leadership briefing
- Basic understanding of TCP/IP, subnetting and the OSI network model
9
Skills For Service Desk\network Operations Specialist Resume
- In depth understanding of SNMP and MIBs, and ITNM/Tivoli monitoring
- Provide Network Operations requirements to Engineering and Architecture to support strategic business/IT initiatives and for budget planning
- Conduct research and attends training and/or industry seminars to stay abreast of current and emerging technologies
- Assist with the automation roadmap including tool selection, processes & standards improvements
- Guarantee on-call support during EMEA hours
- Troubleshoot network problems, creating Service Now tickets
- Disconnect database to block (disable/enable) switch ports causing issues or security reasons
10
Skills For Retail Network Operations Specialist Resume
- Basic office productivity tools such as Microsoft Office, web browsers, calendaring, and e-mail clients
- Understand integrated functional requirements of streaming services on Crackle’s network of distributed devices and platforms
- Technical Certifications on scripting and automation tools are highly desirable
- Analyze complex numerical data sets and to communicate summary results in-person and in writing
- Multi-tasking ability and flexible attitude
- Cisco Certified Network Associate (CCNA) certification in current standing
- Thorough understanding of security components
- Aptitude for thinking through highly complex configurations and designs
- Receive and enter tickets into Siebel Ticketing System to be escalated to Tier 2/3 Level Engineers
List of Typical Responsibilities For a Network Operations Specialist Resume
1
Responsibilities For Senior Network Operations Specialist Resume
- Provides behind-the-scenes organized support to track the administration and documentation of services through the service-cycle of the client beginning with the referral for treatment and continuing through discharge from services
- Possesses five or more years’ experience troubleshooting Local Area & Wide Area Network elements, Firewalls, Microsoft Windows Server-Active Directory
- Support the management team with reporting of issues and identifying trends
- Support development of the annual Dealer Business Plan by providing investment guides, objectives and monthly tracking mechanisms
- Update Tap Ops Exceptions files every morning to have the correct exceptions showing in Tap Ops for the day
- Successfully work with other departments to ensure all documentation related to a client record is maintained including authorizations and client reports
- Direct training of dealer and regional personnel on financial tools to support above items
- Data Center knowledge and understanding, DR concepts, etc
2
Responsibilities For Provider Network Operations Specialist Resume
- Perform deep troubleshooting and root cause analysis to offer solutions
- Develops and drives compliance to standard operating procedures around air operations
- Help corporate and remote associates through trouble-shooting procedures to fix or isolate voice and data network issues
- Provide after-hours support for Stores, Distribution Centers, and Corporate Office in a rotating on-call schedule
- Monitor E-Service for support from or to CS. In addition, monitor VRU activity, making allocation modifications when necessary
- Test IT program changes and new functionality on the VRU. Provide IT with feedback on the performance level resulting from system changes
- Thrive in a high-paced, constantly changing environment
3
Responsibilities For Junior Network Operations Specialist Resume
- Develop and monitor sector weekly and monthly trending reports by business sectors to justify future growth
- Possess at least two of the following: a CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP) certification, MCTS, OR MCSA
- Server operating systems, network architectures, configurations, and protocols
- Make sure clients don't fall through the cracks and get the support they need
- Continuously monitor client records to ensure accuracy and completeness of data
- Work with management to compile, review and insure accuracy of information required for audit purposes
- Industry security certifications desired (i.e., CISSP, GSEC, GSNA)
4
Responsibilities For Allo Network Operations Specialist Technician Resume
- Work with technical support engineers to diagnosis network problems, follow procedures and processes to find solutions
- Identify problems, then document and escalate them
- Passion and drive to grow and learn in the environment and company
- Provide clear analytics into dealer network financial health on a monthly basis to multiple stakeholders
- Deliver accurate reports in a timely manner, ensure key decks are completed by tight deadlines every month without errors
- Develop Business Management reports that can be easily utilized by corporate leaders, field managers and dealers
5
Responsibilities For IT Network Operations Specialist Resume
- Improve utilization of business intelligence system and core curriculum at dealer and regional levels via enhanced IT infrastructure that aligns with VW business needs
- Ensure the maximum number of dealer financial statements are submitted on-time every month
- Suggest enhancements and changes to the dealer financial statement to support our business
- Improve the aptitude of the field organization to consult with dealers from a financial perspective by benchmarking composite groups, outside entities/brands for best practices, training and developing the skills required in the field and sharing current performance issues across the organization
- Streamline and improve the tools utilized by the field to assess the current network and provide actionable information
- Respond to ad hoc requests in a timely manner to support the VW Network team
- Log all incident details, allocate categorization, and prioritization codes to properly escalate to meet client service level agreements and escalating incidents that cannot be resolved within agreed timescales
- Communicate with clients to provide incident progress, and to notify them of impending changes and outages
- Maintains an awareness of constant change occurring in the network, systems and application areas to facilitate the identification, analysis, and resolution of potential problems before they are visible to the client
6
Responsibilities For Grid Network Operations Specialist Resume
- Participate in creating knowledge articles for handling monitoring exceptions
- HP Openview, Node Manager, etc
- Network - layer 2 & 3 knowledge, DNS, Active Directory - FIM/MIM,
- Servers - Win 2012 R2 and 2016
- Microsoft System Center (SCOM, SCORCH, SM, VMM, etc.)
- Demonstrated ability to communicate effectively at a variety of levels and to communicate intricate technical and procedural matters to both technical and non-technical personnel across diverse cultures
7
Responsibilities For Network Operations Specialist Lead Resume
- Technical Certifications like CCNP, are highly desirable
- Write detailed installation and execution processes for Change Board approval
- Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
- Monitor all inbound/outbound customer package movements (line hauls) and escalate issues as required to protect the flight schedule
- Liaise with Amazon Air’s air carriers, ground handlers and other service providers to help facilitate on-time departures
- Continually assess and communicate the operational status all assigned flights and/or gateways
- Review, analyze and monitor present and forecast weather conditions for all assigned areas
8
Responsibilities For Voice Network Operations Specialist Resume
- Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays or other impactful issues
- Escalate significant issues to Network Operations Management for visibility and resolution
- Travel 5% or less
- Work trouble ticket escalations from Tier 1 support. Track Pier 1 and provider tickets and escalate as required
- Coordinate remote vendor work to repair remotes sites
- Ship new equipment to remote sites and coordinate configuration and installation
- Coordinate external vendor work for new technology installations and vendor service migrations for Stores, Distribution Centers and Field Offices
- CCNA, CCNP & Network+ Certifications needed
9
Responsibilities For Service Desk\network Operations Specialist Resume
- On-call Rotation on a weekly rotation between team members required
- Listen to voicemail messages and respond to customers' requests
- Escalate issues to Shift Lead
- Research and resolve issues such as documentation requests, repeat issues, and follow-up as appropriate
- Execute projects given by supervisor
- Not responsible for IDF work
- Ensure network devices are covered by our maintenance contracts
- Schedule IOS Upgrades and Network device reboots. Open Remedy / Service Now Change tickets. This involves 2 weekly planning meetings, calls with Relationship managers and remote office (branch) contacts
10
Responsibilities For Retail Network Operations Specialist Resume
- Maintain a status worksheet of all IOS Upgrades and Reboots used to create weekly status reports to management
- Heavy use of MS Office, especially Excel and Access
- Develop or update online processes and Technical Documentation when necessary
- Develop and Maintain toolsets for OCC; handheld devices, protocol analyzers, Tivoli, Apcon switches…
- Backup Support of Newark team
- Work with OCC NetOps to resolve network issues
- Off hour installations or repairs
- 24x7 Support, includes rotational off-hour on-call support
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