Network Support Analyst Resume Sample
Domenico Kuhn
7216 Darius Stravenue,
San Francisco,
CA
+1 (555) 792 3581
Work Experience
Senior Network Support Analyst
04/2018
-
PRESENT
Chicago, IL
- Analyzes current and proposed departmental/user hardware and software systems; develops and maintains complex systems for various constituencies
- Responsible for the set-up of Telemental Health and video equipment organization wide
- Analyzes and solves telehealth computer application and systems problems for faculty and staff; provides a wide range of technical assistance to departmental user support staff
- Provides wide range, technical and informational support; provides individual and/or group instruction and training faculty and staff on telecommunication equipment and devices
- Assists the LAN Administrator Manager in the planning, organizing, and managing key programmatic operations to include the development and implementation of systems and standards and the development of new projects and programs
- Reviews, evaluates and recommends solutions for hardware and software acquisitions
- Maintain applicable records including user list, user accounts and security equipment inventory. Ensures compatibility, efficiency and integration of telecommunication system hardware, software and network system requirements. Reviews the creation of network designs, equipment specifications, systems requirements and/or service options
- Provides technical support for research and development initiatives and new technologies as directed by the LAN Administration Manager or Director of Telemental Health
- Maintains a broad knowledge of state of the art technology, equipment and/or systems; participates on professional development activities as appropriate
Network Support Analyst
03/2014
-
03/2018
Los Angeles, CA
- Full understanding of WAN/LAN internetworking including design elements including cost versus performance tradeoffs, protocol interoperability, network architecture development and requirements for testing / proof of concept
- Advanced knowledge and troubleshooting skills to support wireless infrastructures
- Knowledge of Network Monitoring Tools i.e Voyence, Solarwind
- Network support and/or Network operations experience of 2-4years
- Responds to complex problems escalated by the help desk and Operations staff pertaining to all network related hardware and software products supported by IT
- Works with vendors and network engineering in the identification and resolution of complex network problems
- Able to identify and explain various technology solutions to our AD partners and assist them in selecting which is optimal for the business application in question
Junior PC & Network Support Analyst
06/2009
-
02/2014
Philadelphia, PA
- Assists with the development and implementation of policies and procedures consistent with those of the organizations to ensure efficient and safe operation of the department and equipment
- Administers equipment and office security and safety procedures as appropriate to the operating environment
- Installs, supports and maintains local area network (LAN), including main file server, other network file servers and gateways, network management software, network operating system software, print serving, hubs, cabling, dial access services and related equipment. Provides LAN administration
- Maintains service level agreements with various end-user departments and enterprise business units. Identifies potential areas where policies/procedures require development or change. Analyzes existing methods and develops alternatives to increase operations and production efficiency
- Liaise with 3rd party vendors that supply services to the business
- Hands-on experience in troubleshooting routing protocols like RIP, EIGRP and OSPF
- Knowledge of Network Monitoring Tools i.e Remedy,Voyence,Solarwind
- Network support and/or Network operations experience of 3-4 years
Education
Marymount California University
2004 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Effective communication skills and problem solving skills are required to work successfully with diverse staff members throughout the organization
- Strong IPsec and Remote VPN skills on Check Point and Cisco platforms
- Troubleshooting and analytical skills for problem determination and resolution
- Proven experience working within high performing Network Operations/ Data Centre teams, ideally in the Financial Services industry
- Basic scripting skills (Powershell, JavaScript, VBScript, Python)
- Hardware skills to include Cisco 6500 and 3850 range of switches and Cisco 2800/2900 range of routers
- Analytical and logical reasoning skills
How to write Network Support Analyst Resume
Network Support Analyst role is responsible for troubleshooting, analysis, cisco, wireless, analytical, scripting, architecture, training, mac, security.
To write great resume for network support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Support Analyst Resume
The section contact information is important in your network support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Support Analyst Resume
The section work experience is an essential part of your network support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Support Analyst resume experience can include:
- Strong network analysis and troubleshooting skills using different tools (entuity, cascade, wireshark etc)
- Experience of administrating / configuring / troubleshooting RSA two-factor authentication systems
- Strong Cisco routing and switching background
- Skill in working with multi-campus systems, telecommunications and network systems infrastructure and working in a highly-matrixed, fast paced environment
- Demonstrated ability to investigate complex technical problems assigned to the team and to assist in addressing such problems
- Hands-on experience in troubleshooting hardware, software, network and communication services
Education on a Network Support Analyst Resume
Make sure to make education a priority on your network support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Support Analyst Resume
When listing skills on your network support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network support analyst skills:
- Good written and oral communications skills are necessary
- Customer service, organizational, verbal, and written communication skills
- Relevant experience or equivalent combination of education and work experience
- SQL query generation and/or data analysis skills
- Effectively communicate with other corporate staff through email, chat, phone, and ticketing systems
- Networking background, strong knowledge of TCP/IP networking, and LAN/WAN Routing and Switching
List of Typical Experience For a Network Support Analyst Resume
1
Experience For Senior Network Support Analyst Resume
- Communicates and interacts effectively with users at all levels of the organization
- Experience, vendor training, and/or certification in one or more of the following services: Active Directory,
- Experience with managing and troubleshooting the Cisco switches and other network equipments
- Experience deploying Windows client-server applications
- Experience with one or more of the following: SolarWinds Orion, Cisco Prime, Cisco Nexus, Spine/Leaf Network Architectures, SSL Proxies, and SIEMS
- Establishes, maintains, and enforces practices required for validated systems
- Experience on information technology support
- Applications, installation, deployment, and support experience
2
Experience For Lead Network Support Analyst Resume
- Experience with Active Directory, New Technology File System (NTFS) and Distributed File System (DFS)
- Demonstrated "real world" Cisco network environment support
- Understanding File Systems Rights (shares/DFS) and Active Directory Rights
- Configure routes and the routing interfaces dedicated to a customer, involving Cisco and nexus routers
- Handle day-to-day support of data/voice/video networks including physical cabling, network equipment, and network management tools
- Troubleshoot and solve simple to highly complex network technical issues using logical troubleshooting approach with attention to detail and SOPs
- Partners with design engineers on new product testing
- Partners with client and development area management in developing systems specifications, technical implementation plans and coordinates complex installation projects working with staff, clients and network engineers
3
Experience For Systems / Network Support Analyst Resume
- Performs quality acceptance testing
- Participates in the evaluation of vendor proposals, conducts network studies and traffic analysis, and recommends modifications to the network configuration to reduce cost or improve service
- Configures workstations with Windows Operating Systems, MS Office automation products and other software as required
- Maintains databases of information regarding Information Technology assets
- Provides Help Desk support by fielding questions from network/personal computer users
- Fair understanding of LAN/WAN protocols/environment
- Fair understanding of Corporate Wireless network and data center operations
- Responds to problems escalated by the help desk and Operations staff pertaining to all network related hardware and software products supported by IT
4
Experience For Senior Medicare Network Support Analyst Resume
- Run reports, and network monitoring
- Identify, troubleshoot, resolve, and document network problems discovered by network monitoring tools
- Manages and administers various desktop operating systems
- Performs proactive server monitoring for the desktop environment
- Maintains and manages a working relationship with third party vendors and suppliers
5
Experience For Junior PC & Network Support Analyst Resume
- Support FIX connection on-boarding, tests and maintenance
- Support end users on complex technical and functional application issues including FO, MO, BO
- Notifies technical support groups, and assists with maintaining status of network systems
- Provide telephone technical support and end-user training when needed
- Research and evaluation of network technology and recommending purchases of network equipment
- Responsible for ensuring that all 2nd and 3rd line support requests and incidents for your areas of responsibility and dealt within agreed SLA’s
- Remain calm and courteous in demanding situations
- Assist court network administrators troubleshooting routers and switches
- Perform the initial evaluation, triage, and ticket handling
6
Experience For Senior Network Support Analyst Network Transport Services Group Member Resume
- File Transmission and Job scheduling software
- Routers and routing protocols (BGP,RIP,EIGRP)
- Multi-tasking, self starter
- Network monitoring (SNMP, NetFlow)
- Mobile operating systems (Android, iOS, Windows Mobile)
- WAN/Voice/Security/Remote Access Troubleshooting
- Installs, supports and maintains network and personal computer systems
- Performs personal computer hardware and software audits
7
Experience For Network Support Analyst Resume
- Trains users in the use of network and personal computer applications
- Recommends office automation software/hardware products and standards as they could apply to United Taconite’s business process
- Provides instruction on office automation products as required by management
- Installs, configures, tests, monitors and provides problem resolution for hardware and software elements associated with network servers, WAN/LAN equipment and other assigned technologies
- Provides backup for WAN/LAN infrastructure maintenance and support
- Maintains working knowledge of WAN/LANinfrastructure hardware and software. Has the ability to execute work instructions and recovery documentation. Demonstrates knowledge of how to access equipment, basic operations and support
- Executes project assignments to meet committed due dates
8
Experience For Senior Network Support Analyst Resume
- Balances daily responsibilities with project tasks. Proactively communicates time constraints to project lead and supervisor. Follows defined project management best practices and guidelines
- Provides oversight and compliance necessary for activities effecting validated systems. Complies with all company policy and SOP requirements. Reviews work instructions and application documentation generated by team. Observes when required documentation is missing or out of date and takes action to bring documentation current
- Maintain the integrity of the store network environment including the local area network (LAN, wide area network (WAN), and VolP telephone services
- Develop and maintain technical documentation for network installations of changes to existing installations
- Perform initial set-up and provide ongoing support to the stores email system
- Provide documentation and training to Level 1 Service Desk associates on the installation and support of the stores LAN, WAN, and telephone services
- Participate in the planning and implementation of network, voice, and data projects and roll-outs
- Continuously improves technical and business competencies through self-education, formal classroom education, and participation in professional organizations
- Provide technical service and support for stores LAN/WAN network, switches, routers, and Voice-over Internet Protocol (VolP) services
9
Experience For Lead Network Support Analyst Resume
- Work with third-party managed services vendors (AT&T, CompuCom, DSR, et al) to install, diagnose, and troubleshoot network related issues
- Provide Tier III/Expert level Technical Support for the firm’s global network infrastructure
- Serve as the technical escalation point for Tier II support
- Provide expert level technical support on conference calls
- Maintain written operational procedures for the network service
- Strong working knowledge of network protocol analysis using industry standard toolsets such as Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection/analysis
- Strong working knowledge of IPSLA probes, application specific network performance analysis, packet analysis, Embedded Event Manager and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
10
Experience For Systems / Network Support Analyst Resume
- Operations Support Analyst-Data Center Operation-Data- Smarthands Basic, device install/Decomm, structured cabling installation (Copper, Fiber, cable mgt), circuit extension
- Working on Live Networking environment at client base/facility
- Configure the port configurations on the switches terminating at customer premises (Cisco IOS, CAT OS & ASR/ISR)
- Works with vendors and other Network Operations staff in the identification and resolution of complex network problems
- Participates in the evaluation of vendor proposals, help conduct network studies and traffic analysis, and recommendations to the network configuration to reduce cost or improve service
- Implement or assist in the implementation of Air Force network modifications and upgrades
- Identify, research, and assist in the resolution of technical issues escalated from Tier 2 support
- Provide weekly status reports to the team lead
- Identify problem trends proactively and recommend improvements
List of Typical Skills For a Network Support Analyst Resume
1
Skills For Senior Network Support Analyst Resume
- Skilled in recommending and providing solutions, workarounds and executing changes for restoring service to supported core network technologies
- Strong working knowledge of common security threats facing enterprise networks including DDOS
- Experience of 802.1x troubleshooting
- Experience of Cisco ISE administration / configuration & troubleshooting
- Experience of working with BGP
- Experience of Software Defined Networking
2
Skills For Lead Network Support Analyst Resume
- Experience developing services or service desk solutions
- Proven technical, analytical and problem-solving abilities
- Experience with TCP/IP protocols, IP addressing and IP network design
- Experience with deploying client/server applications in terminal server (Citrix) environment
- Experience in Networking environment
- IT experience such as operations and/or programming
- Experience administering McAffee ePolicy Orchestrator
3
Skills For Systems / Network Support Analyst Resume
- Experience with the following tools: Bluecat IPAM/DHCP, OpenDNS, Microsoft DNS, and SharePoint
- Experience with MS SQL Server and SQL (e.g. T-SQL, PL/SQL) scripting
- Experience with logging and analysis tools such as Splunk, ArcSight, and SIEMs
- Experience as a Business Analyst and/or User Access Provisioning / Access Control Analyst
- Deployment experience of a faxing solution
4
Skills For Senior Medicare Network Support Analyst Resume
- Experience with a scripting language (Perl, Powershell, Bash)
- Works in conjunction with senior level team members, clients and vendors in the development of innovative and costeffective solutions to client problems
- Experience of Cisco Wireless networks
- Experience of WAN acceleration technologies
- Experience of LAN based security technologies such as ISE and 802.1x
- Highly customer focused with the ability to develop solid relationships at all levels within the organisation
- Experience with Windows Registry edits/management
- Related IT industry experience
- Experience with file transfer protocols like FTP, FTPS, SFTP
5
Skills For Junior PC & Network Support Analyst Resume
- Cisco and/or Juniper Network certifications are desired. A valid drivers license or authorized independent transportation
- Related IT experience
- A proven record of positive working relationships with peers, physician faculty and other administrators
- Demonstrated proficiency with the use of Access, Excel, WordPerfect, PowerPoint, or other spreadsheet and graphics software applications required
- Cisco, LAN/WAN, and TCP/IP experience
- Experience with SCCM 2012
6
Skills For Senior Network Support Analyst Network Transport Services Group Member Resume
- Experience with Apple Mac based systems in an enterprise environment
- Experience with PKI administration
- Experience with security remediation
- Experience with multi-context Firewalls
- Experience with Intrusion Defense Systems (IDS) and Intrusion Prevention Systems (IPS)
- Experience with Layer3 VPNs (MPLS, VRF, VRF-lite, and DMVPN)
- Deployment experience with Microsoft Exchange and Lotus Notes within a Citrix environment
- Experience in Citrix-deployed applications
7
Skills For Network Support Analyst Resume
- Experience with MS SQL Server and SQL Queries
- Technical experience in the financial industry
- Resolves network and PC problems in a timely and effective manner
- Extensive management and configuration experience of Cisco routers/switches, network protocols, Layer 2 and Layer 3 VLANs, Etherchannel
- Need to have technical writing experience
- Need to have some testing experience
- Collaborate with various directorates to create and/or validate various technical documents
8
Skills For Senior Network Support Analyst Resume
- Working knowledge of security standards including ISO27000
- Working with our MPLS provider for remote office connectivity
- Understanding of service and application delivery
- Switching and layer 2 technologies
- Cabling standards (Cat5e, Cat6, and fiber optics)
9
Skills For Lead Network Support Analyst Resume
- Understanding of Microsoft and RHEL server technologies (AD, DNS, LDAP, IIS, system services, basic administration)
- Routing : RIP, OSPF, EIGRP, BGP, QOS
- Switching: STP, RSTP, VLAN, VTP,LACP
- Understanding of DNS and DHCP implementation and process
- During an incident, initiate and escalate incident to resolution as quickly as possible
- We are looking for a Network Engineer who has fair understanding about routing, switching, riverbed (optional), and corporate Wireless (optional)
- Full understanding of WAN/LAN internetworking including design elements including cost versus performance tradeoffs, protocol interoperability, network
10
Skills For Systems / Network Support Analyst Resume
- Knowledge in Windows networking and troubleshooting is also required
- Able to perform quality control checks to ensure organization is meeting or exceeding standards
- Assists with configuration, tuning and monitoring the network environment for optimum performance
- Responsible for monitoring and maintaining compliance with software copyright laws
- Responsible for keeping current with new information systems technologies and sharing findings with Information Systems staff
- Request, schedule, and work with third-party inside wiring technicians to check/verify/repair network and telephone cabling
- Diagnose, troubleshoot and resolving complex problems
List of Typical Responsibilities For a Network Support Analyst Resume
1
Responsibilities For Senior Network Support Analyst Resume
- ITIL Capability or working towards the qualification
- Knowledge of utilising process-driven techniques (e.g., CSI, Lean) to achieve positive change in the business environment
- Develop embedded software infrastructure and application code for video conferencing equipment
- Monitor network uptime, capacity, and performance
- Recommend improvements for systems and data security
- Manages and administers local configurations and utilities associated with desktop environment
2
Responsibilities For Lead Network Support Analyst Resume
- Manages data backup and keep record of backup task
- Utilizes remote management tools and utilities to diagnose and resolve desktop problems
- Performs Root Cause Analysis to identify and prevent operational problems
- Coordinates the installation of equipment and software necessary to meet the clients’ desktop requirements in the most efficient and cost effective manner
- Collaborates with other team members and or other groups to plan projects or resolve problems
- Knowledge of systems and network administration, telecommunications and various types of desktop and server hardware and software
- Certifications of MCSE and CCNA
- Reviews and updates support and documentation
3
Responsibilities For Systems / Network Support Analyst Resume
- Assess criticality of failures/outages as it relates to application and business impact escalate major incidents
- Identify and document production issues, raise and respond to tickets, resolve them or escalate issues to IT teams as needed
- Remote support software tools (RDP, CMRC Viewer)
- Provide daily summary report of events and system documentation updates
- Sound understanding of Network, Internetworking Protocols, DMZ designs and Market Data environments. Key skills to Include OSPF,VRFs, HSRP, VRRP, IPsec, Spanning Tree and Packet Analysis
- Use of Cisco video conferencing endpoints and Cisco MCUs
- Administration / configuration of Entuity / Fluke NMS
- Methodical and patient at all times
- Able to travel nationally or internationally where required, for the purpose of meeting with vendors, suppliers, service providers, offsite contractors, or other Esterline locations
4
Responsibilities For Senior Medicare Network Support Analyst Resume
- Handle On-Call at nights
- Familiarity with ITIL, especially Incident, Problem and Change Management
- Knowledge of file transmission security and best practice: encryption, key exchange, internet v private circuit
- Knowledge of network connectivity, protocols, network security devices, network types (including wireless), cabling technologies including CAT5, CAT6E and fiber optic, and common operating systems such as Windows
- Knowledge of network technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize and resolve network and/or telephone related problems
- Knowledge and experience with Information Technology infrastructure beyond the network environment
- Work independently as well as in a team environment to complete assignments
- Work efficiently both independently as well as in a group environment
5
Responsibilities For Junior PC & Network Support Analyst Resume
- Support the Juniper network infrastructure in UBS
- The ability to quickly analyze and troubleshoot data and voice network outages
- To follow the change management process to ensure changes to the Network follow the agreed process and do not cause unplanned outages
- Cisco and/or Juniper Network certifications are desired
- Act independent of management direction in a crisis situation
- Language: English-Spoken/Written Mandatory
- CCNA, CCNP, or equivalent certification
- Excellent interpersonal and communication skills, and a range of skills necessary to direct the operations of an organization with professional and administrative staff
6
Responsibilities For Senior Network Support Analyst Network Transport Services Group Member Resume
- Act independent of management direction in a crisis
- Autonomous and controller based wireless
- IPT and VoIP systems
- Network security with firewalls and ACLs
- Secure Authentication with radius, TACACS, and two factor authentication
- IPsec and SSL VPNs
- Documentation tools (Microsoft Visio, AutoCAD)
- Identify problems within the business and then identify a suitable technical solution
- Plan, design, analyse, and provide technical support for data communications network or group of networks in the company
7
Responsibilities For Network Support Analyst Resume
- Work closely with the IT team of programmers, designers and IT managers to design systems
- Successfully negotiate with vendors to provide service to the corporation
- Expert level certifications such as CCIE, JNCIE, CCDE, and MCSE
- Exposure to Automation and Orchestration Tools such as Chef, Puppet, and Ansible
- Exposure to Web/SSL Proxies
8
Responsibilities For Senior Network Support Analyst Resume
- Security related certification such as CISSP, Security+, or Microsoft Certified Solutions Expert (MCSE)
- Professional Certifications such as CCNP, CCP-N, and Network+
- Exposure to Automation and Orchestration Tools such as Chef, Puppet, or Ansible
- Protocol problem analysis
- CISSP would be favourable
- Strong practical working knowledge of deployed firewalls and the rationale for authorising firewall rule set changes relating to secure / insecure configurations
- Knowledge of SD WAN
9
Responsibilities For Lead Network Support Analyst Resume
- Cisco CCNP – Advantageous
- Think logically and analyse technical information
- Work as a member of a distributed team
- Proactive and efficient approach to system reliability
- O o mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-GB">Active
- Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues
10
Responsibilities For Systems / Network Support Analyst Resume
- Provide in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN, Voice, Security and Remote Access related incidents
- Work directly with AT&T and Level 3 for all Circuit testing, NCR for all hardware support and engineering IOD/IED for all other site outages to ensure the customer related event is handled to resolution
- Possesses and applies an expert knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments
- Mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-GB">Excellent
- Usually works under general supervision, conferring with superior on unusual matters
- Mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-GB">Microsoft
- Mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-GB">Basic
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