Network Support Engineer Resume Sample
Maureen Weimann
97753 Deckow Lake,
Dallas,
TX
+1 (555) 761 0476
Work Experience
Senior Network Support Engineer
06/2017
-
PRESENT
Houston, TX
- Primary responsibilities include supporting, maintaining, and troubleshooting complex network infrastructures and services (VoIP, Video, BYOD, Wireless, remote access, firewalls, load balancers, cloud, virtualization, and automation) internal to the company as well as with External Clients, Vendors and Managed Service Providers
- Day-to-day support and administration of network firewalls in a global, highly complex and fast evolving network
- Update firewall rules/policies to meet security requirements, crafting and supporting rules design via systems automation and routine compliance program
- Firewall policy rule usage analysis
- Ensure compliance with defined security requirements. Re-mediate compliance issues within a short time frame
- Provide technical support for activities that improve the security posture of Visa’s networks
- Experience administering enterprise IP networks in critical 24x7 production environments
- Create & maintain detailed network documentation
- In depth knowledge of Cisco LAN & WLAN
Network Support Engineer
12/2010
-
04/2017
New York, NY
- Ericsson Model for Project Management, PROPS-C
- Software Update Management
- Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
- Travel to customer site in case of necessity (i.e. CSR Handling & trouble-shooting, SW update/upgrade, O&M Assistance, Proactive Support, etc)
- To be part of on-call rota for emergency handling and ability to work and contribute under stress
- Proactive monitoring of environment
- Participate in the automation and other initiatives to improve work flow and achieve operational maturity
- Closely work with Provisioning and Engineering teams
- Completed Internship program in any any of the telecom Vndors or operators
Network Support Engineer, Internship
02/2004
-
11/2010
Detroit, MI
- Familiarity with Security technologies
- Familiarity with SAN/NAS technologies, preferably NetApp
- Experience maintaining highly available and highly secure networks
- Provides strategic and creative oversight for the local execution of global brand strategies to optimize international business
- Configures internet proxy servers to restrict corporate internet access to support the company’s acceptable use policy
- Provides technical support for activities that improve the security posture of Visa’s networks
- Sales and Business Development Skill
Education
Colgate University
2000 - 2004
Engineer's Degree in Computer Science
Professional Skills
- Strong interpersonal and communication skills, including excellent English language skills (both written and spoken)
- Strong social, and facilitation skills along with effective communication (both written and verbal) skills
- Excellent organization skills including the ability to work effectively in a dynamic and changing
- Your excellent customer service skills together with experience supporting corporate customers and service providers in production environments
- Strong Leadership & negotiation skills (driving technical teams)
- Highly effective & demonstrable customer engagement skills to build & maintain excellent working relationships with internal & external customers
- Customer oriented with excellent verbal, written and interpersonal communication skills
How to write Network Support Engineer Resume
Network Support Engineer role is responsible for interpersonal, english, customer, organization, analytical, software, design, architecture, technical, japanese.
To write great resume for network support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Support Engineer Resume
The section contact information is important in your network support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Support Engineer Resume
The section work experience is an essential part of your network support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Support Engineer resume experience can include:
- Strong understanding of change control methodologies and experience following change
- Demonstrated experience with routing and switching protocols such as OSPF, BGP and STP in a large enterprise environment
- Experience working in a professional technical support role or equivalent experience working with relevant technologies
- Negotiation, Argumentation, Planning & organizing skills
- Developed team working and problem-solving skills
- Solid knowledge of computer/server operating systems, hardware and networking experience
Education on a Network Support Engineer Resume
Make sure to make education a priority on your network support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Support Engineer Resume
When listing skills on your network support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network support engineer skills:
- Solid incident & problem-solving skills
- Hands on, proactive and responsible, excellent interpersonal and communication skills
- Scripting skills on Unix/Linux and other platforms
- Outstanding Mandarin language written and verbal communication skills, fluency in English recommended but not required
- Analytical thinking and troubleshooting skills
- Process orientation and exhibited planning, organizational and problem solving skills
List of Typical Experience For a Network Support Engineer Resume
1
Experience For Customer Network Support Engineer Resume
- Strong interpersonal and communication skills in a team environment: Strong written and verbal skills necessary
- Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the organization
- Excellent analytical skills and the ability to define problems, collect data, establish facts and draw
- Fluent Japanese language written and verbal communication skills and comprehension
- Strong understanding of change control methodologies and experience following change processes
2
Experience For Senior Network Support Engineer Resume
- Emergency recovery skills
- Proactively and effectively communicate status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures
- Multi-skilled covering a couple of Technical domain, (very good knowledge in one domain, basic in others)
- Hands-on support experience with Cisco routing and/or switching environments
- Customer meeting on Weekly basis to discuss CSR’s, assist in O&M, understand their priorities and problems
- A demonstrated understanding of customer service
- Demonstrated ability to solve complex problems involving networks and application systems
- Experience with either windows or Linux based scripting languages. (Powershell/VBS or Python/Perl/Ruby/Bash)
3
Experience For IT Network Support Engineer Resume
- Network engineering experience in large, complex, network environments
- Experience with routing protocols such as BGP and EIGRP
- Experience with switching technologies (STP, VPC, etc.)
- Good understanding of Load Balancers and Firewalls
- Some experience with scripting or automation platforms are desirable
- Experience in supporting site to site VPNs and client VPN solutions
- Proven ability to identify and deliver cost savings and avoidances while improving technology
- Extensive experience of working in a managed services environment
4
Experience For Senior Voice Network Support Engineer Resume
- To decide on fault priority
- Hands on experience as support engineer is a prerequisite
- Experience with Solarwinds products and Sniffer software
- Help Desk experience at Tier 3 level
- Experience with VOIP, VPNs and security protocols
- Experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless
- Good understanding of Switching and Routing protocols
- IT Service Management – Good understanding of ITIL best practices and achieving SLAs
5
Experience For Principal IP Network Support Engineer Resume
- Experience with scripting or automation platforms and knowledge of SDN networks are desirable
- Experience working with MPLS and a multi-VRF environment
- Proficient in IT technology with excellent working knowledge of Microsoft Office products
- Configure, standardize, monitor, operate, maintain, install, administer, troubleshoot and manage LAN/WAN, WiFi Networking environment and devices
- Experience with data analytics platforms such as HPE Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, Elasticsearch
- Thorough experience working Linux (Ubuntu, CentOS, RHEL, etc) and Window OS from a Lab admin perspective
- Extensive experience of WAN, LAN & Voice network solutions
- Extensive experience in network monitoring and performance tuning tools
- Experience in using tools for wireless site surveys and site preparation and using RF surveys to determine WiFi Access Point locations
6
Experience For Associate Network Support Engineer Resume
- Strong knowledge in network security
- Experience with networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc
- Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers
- Relevant network support experience
- Analytical thinker with good attention to detail
- Combination of education and/or experience
- Knowledgeable and experienced in various network technologies, services, and protocols that
7
Experience For Network Support Engineer Data Operations Resume
- Experience with Wireless Control Systems, Access Point, and 802.1x, PKI, EAP, TLS technologies
- Experience with a trouble ticketing systems
- Experience in network engineering technologies and methodologies
- Experience with Linux, log serves, monitoring tools
- Experience required in network administration or support
- 8) Shares technical knowledge and experience and provide competence transfer to team members
- Very good understanding of Ericsson RAN & Transport Solutions
- Hands-on experience in working in atleast two of the below Domains
- Experience working helpdesk functions
8
Experience For Senior Enterprise Network Support Engineer Resume
- Experience with technical writing IE: SOPs, technical proposals, etc
- In-depth knowledge of and experience with Internet routing protocols, specifically BGP and OSPF; and IPSec and Firewall security
- Experience in troubleshooting layer 1, 2 and 3 network problems
- Experience in working with customers to diagnose a problem, and work toward resolution
- Network engineering, problem management, and performance management experience
- Experience in being a member of large network projects and implementation
9
Experience For Network Support Engineer, UK Resume
- Experience managing network firewalls, switches, VLANs, and wireless devices
- Experience supporting Microsoft Windows domains
- Familiarity or experience with Geo Load Balancing
- +3 years of experience in Network Engineering
- Experience of supporting Cisco switched and routed networks to the highest level of support escalation
- Working knowledge of routing protocols including BGP4, OSPF, RIP, EIGRP
10
Experience For Enterprise Network Support Engineer Resume
- Working knowledge and understanding of Networking devices like Nexus 7k/5k, Cisco ASRs, Cisco ASA and Juniper Netscreen & Junos firewalls
- Troubleshooting and Fault Finding utilising packet capture/inspection tools such as Wireshark
- Developing & refining internal processes to improve support efficiency and productivity
- Scripting and Console knowledge – an advantage (e.g. JavaScript / Groovy scripting / NodeJS / etc.)
- Working knowledge of monitoring tools like HP Openview, Solarwinds, etc
- Maintaining system information and documentation
- Providing Technical RCA’s and RFO’s on the outages
- Provisioning of new circuits and layer 1 troubleshooting in coordination multiple service provider across the globe
- Managing and configuring network access
List of Typical Skills For a Network Support Engineer Resume
1
Skills For Customer Network Support Engineer Resume
- Prioritize and delegate customer complaints to CNS engineers effectively and provide technical solution
- Strong Customer Communication skills (both written and oral at both a technical and managerial level)
- Ability and desire to learn and evolve his or her skills, willing to share knowledge with others
- Experience in a professional technical support role or equivalent experience, working with relevant technologies
- Knowledge sharing attitude and skills
- Evidence of building strong internal/external relationships within a team environment
2
Skills For Senior Network Support Engineer Resume
- Demonstrated experience with networking hardware platforms such as routers, switches and firewalls in a large enterprise environment
- Demonstrated experience with enterprise 802.11 wireless networking in a large enterprise environment
- Process orientation and exhibited planning, organizational and analytical skills
- Client facing consultant skills
- Good understanding and practical “hands-on” experience on
- Good understanding/experience in 3G/4G and RAN evolution
3
Skills For IT Network Support Engineer Resume
- Experience working on SDN or Cloud technology and hands-on experience with Ansible, Cumulus and BigSwitch would have added advantage
- Experience in a professional technical support role or equivalent experience, working with relevant technologies
- Proven experience in Scripting and Automatiom
- Evidence of building strong internal/external partnership within a team environment
- Intermediate Linux Administration Skills
- Experience with popular Customer Relationship Management system. Siebel experience added advantage
- Extraordinary interpersonal communications and customer-service skills
- Customer Orientation and Consultative Skills
4
Skills For Senior Voice Network Support Engineer Resume
- Organization skills and ability to work on multiple projects and/or assignments simultaneously
- Working experience with VPN tunneling, IPS, content filtering, access control, SNMP and wireless 802.11x
- Working experience in monitoring and troubleshooting Enterprise business and large-scale
- Operating system experience: Unix / Linux / Windows
- Working experiences in CLOUD/NFV area & System integration presents advantage
5
Skills For Principal IP Network Support Engineer Resume
- Networking Experience 10 years or above
- Hands-on working experience with Shell scripting, Perl scripting and UNIX administration represent an advantage
- Strong enterprise level routing and switching (including Nexus and Catalyst)
- Experience adapting to changing environments and coordinate large scale implementations using available resources
- Experience writing, modifying and updating Python/Perl scripts
6
Skills For Associate Network Support Engineer Resume
- Experience in troubleshooting routing, switching and security infrastructure
- Solid understanding of TCP/IP and Routing/Switching
- Experience of installing, configuring and supporting Cisco/Aruba Wifi platforms
- A solid understanding of network technologies (routing & switching, BGP)
- Excellent hands-on working knowledge, configuration, managing and deploying of ASA Firewalls, Switches and Cisco routers
- Demonstrated knowledge of Windows and Linux Operating systems including basic administration, communications and networking configurations
- Experience using Remedy or similar ticketing or incident tracking tool
- Working experience with Cisco IOS devices including configuration and troubleshooting
7
Skills For Network Support Engineer Data Operations Resume
- Working experience with Cisco IOS devices including configuration and troubleshooting
- Excellent understanding of Layer 2 switching and Layer 3 routing
- Experience in networking industry/managing multi-vendor/multi-technology network environment
- Hands-on technical experience with Internetworking/data centre operations including LAN/WAN operations
- Excellent documentation and general organization of ongoing tasks, including the ability to evaluate and question business rules
- Experience in utilizing Network Management and Monitoring systems
- Experience in network monitoring tools such as SolarWinds Orion, HP NNMi/OpenView, CA Nimsoft, or other similar monitoring tools
8
Skills For Senior Enterprise Network Support Engineer Resume
- Experience supporting clients with any of the following network technologies: Cisco, Juniper, Riverbed, Alcatel, Bluecoat
- Good working knowledge of ICT managed services and ability to deal with evolving targets
- Good understanding of customer commitments including SLAs
- Experience of using F5 load balancers (including Cisco ACE and F5 appliances)
- Good working knowledge on Ericsson network ENIQ and fault manager FMX
- Experience with setting up development environments
- More than 3 years of experience in a distributed WAN systems environment supporting commercial off-the-shelf (COTS) software
9
Skills For Network Support Engineer, UK Resume
- Experience with design, test and maintaining LAN/WANs
- Experience monitoring firewalls and network performance
- Experience installing upgrades and updates to the network based on vendor specification
- Solid understanding of F5 processes as defined in the Quality Management System
- Possess a good understanding of best practice LAN and WAN design
- Operates a company's internal data communications systems, including LANs and/or WANs
- Experiences in troubleshooting and engage with Tier 2 or PDU in CSR follow-up
- Have experiences in troubleshooting and engage with Tier 2 or PDU in CSR follow-up
- Very good understanding of Nortel Core, RAN & Transport Solutions
10
Skills For Enterprise Network Support Engineer Resume
- A solid understanding of security fundamentals and secure networks
- Good understanding of ETSI and IETF specifications related to WCDMA/LTE
- Experience providing technical support to product support teams, field engineers and technicians
- Experience troubleshooting DNS, DHCP, NetScalers, and Global Server Load Balancers (GSLB)
- Strong understanding on ITIL process or ITILv3 certified
- Minimun 5 years of working experience at the related role
- Cloud computing experience and/or certification(s) – an advantage
- Someone that is fully capable of delivering capabilities related to a particular skill, language, system, or technology
List of Typical Responsibilities For a Network Support Engineer Resume
1
Responsibilities For Customer Network Support Engineer Resume
- 10) Good IP knowledge with strong IP network practical experience
- Fluent Mandarin language written and verbal communication skills and comprehension
- Proactively and effectively communicates status, plan-of-action, and resolution of issue
- Communicate directly and effectively with internal customers via phone and email
- Packet Core products support Skills for MME-SGSN, EPG/GGSN, SAPC/PCRF, ePDG, WMG, etc
- Min years of experience: at least 3 years' experience
- Zero to 2 years experience in a professional technical support role or equivalent experience, working with relevant technologies
2
Responsibilities For Senior Network Support Engineer Resume
- Fluent Vietnamese written and verbal communication skills and comprehension
- Fluent Thai written and verbal communication skills and comprehension
- Fluent Japanese/English language written and verbal communication skills and comprehension
- Develop own skills, expertise and adapt to new technologies in order to continuously improve your contribution to the team and delivery to Customers
- Good WAN/MPLS experience
- Experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless
- Demonstrable experience in problem isolation and problem solving
- Hands-on experience troubleshooting complex Telecommunications, Optical Transport, Data equipment and networks
3
Responsibilities For IT Network Support Engineer Resume
- Good knowledge of Ericsson business customer’s organization, working methodology and network structures
- More than 3 years of experience in distributed WAN systems environment supporting commercial off-the-shelf (COTS) software
- Experience in hands-on network configuration, maintenance and support
- Demonstrated ability to troubleshoot problems systematically
- Domain experience: (Recruiter to supply area of expertise – e.g.: Secuity, Packet core,IP, Wireline etc.)
4
Responsibilities For Senior Voice Network Support Engineer Resume
- Related experience in WCDMA and LTE
- Desirable: Experience with WCDMA/HSPA and LT
- Directly related experience in network analysis and design
- Routers, switches, Cisco experience is required
- Domain experience: OSS, Customer Support, Service Delivery
- Experience in F5, ACE, Cisco Nexus switches, Cisco Unified Fabric, Netbrain, Splunk, Solarwinds and Opnet ACELive would be desired
- Experience with Cellular and Wireless Networks, WAN acceleration,
- Experience with SNMP and sniffer tools such as Solarwinds NPM, MRTG, RRD, Wireshark, and Nmap
- Domain experience: Packet Core
5
Responsibilities For Principal IP Network Support Engineer Resume
- DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars experience
- Manages multiple highly complex cases and prioritizes based upon customer and business needs
- Experience with the Cisco ASA firewall range
- Relevant work experience that provides the background for the current position
- Experience of business continuity risk and recovery planning concepts
- Relevant experience in OSS RC OSS domain and hardware platform including sparc ,x86,SUn and HP blade architecture
- Experience with Unix, Linux OS and SYBASE database
- Very good knowledge of test methods and support tools
6
Responsibilities For Associate Network Support Engineer Resume
- Very good knowledge of support and supply processes
- Experience with VMWare, Virtual Box and enterprise virtualization services
- Develop and give effective technical presentations within own unit other Ericsson organisations and to customers
- Experience with ITIL methodology; specifically, Event, Incident, Problem, Request and Change
- Experience with Cisco L3, L2, and security products
7
Responsibilities For Network Support Engineer Data Operations Resume
- Experience with Brocade L2 switches
- Experience with any of Check Point / Cisco / Juniper / Fortigate firewalls / Palo Alto
- Experience of Cisco IOS and CatOS
- Experience of Palo Alto Firewalls
- Familiarity or experience with industry cloud offerings such as Rackspace, Amazon Web Services (AWS), and SoftLayer
- Familiarity or experience SAN devices
- Large data center, multi-site and Enterprise experience
- Proven ability to work as a productive team member as well as on solo projects
- More than 3 years of experience in help desk and network management (NOC) or customer support management
8
Responsibilities For Senior Enterprise Network Support Engineer Resume
- Two years' experience with project management and project implementation
- Strong customer service orientation (“Customer comes first” mindset) with CSAT as key driver
- Experience in a Multi-cultural / multi-country environment required
- Unix or GNU/Linux work experience (Red Hat, Ubuntu, Debian)
- Working closely with management, develop and improve NSE best practice training and help deliver training
- Responding to and fixing faults
- Understanding DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements
- Routing and switching technologies, 802.1q, STP, RSTP, MSTP, VLAN, MPLS, VRF
9
Responsibilities For Network Support Engineer, UK Resume
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Switching / Routing
- Working within a multiple outsourced environment
- Understanding of basic telecommunications and information technology terms and technology
- Understanding of Department of Defense, its policies, and hierarchy
- Routing protocols (OSPF / EIGRP / Static)
- Understanding of UNIX or Linux
- Evaluating new hardware, software, and services as needed
- Working knowledge of mobile communication technologies
10
Responsibilities For Enterprise Network Support Engineer Resume
- Understanding of best practices and data center operations in an always-up, always-available setup
- Working with network technologies, qualified to Cisco CCNA level or equivalent
- Overall network engineering support for a broad range of programs including planning, designing, programming and evaluating various components of the network
- Knowledge of implementing, administering, performing testing, and analyzing network systems
- Troubleshoot networking, routing and interconnectivity problems – including troubleshooting of network device hardware failures
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