Noc Engineer Resume Sample
Berry Dooley
6040 Trantow Brook,
Chicago,
IL
+1 (555) 682 0158
Work Experience
Senior NOC Engineer
05/2016
-
PRESENT
Philadelphia, PA
- Experieince
- Understand monitoring tools and be able to process alerts for corrective action
- Be a proactive agent that follows-up at the first indication of degraded service
- Monitor system performance and capacity utilization for the enterprise network
- Provide timely responses and documented actions when addressing alerts and notifications received from local monitoring tools or external notifications
- The Senior NOC Engineer is responsible for ensuring the integrity of the network by adhering to the Company’s Information Security Policies and Procedures
- Lead high severity incident - able to establish impact, evaluate resolution scenarios, make decisions based on inputs for Subject Matter Experts,, formulate impact on both technical and business language
L NOC Engineer
01/2011
-
02/2016
Los Angeles, CA
- Confirms and troubleshoots all alerts from remote monitoring tools, Inbound Care, Ops, or Dev and works to resolve all L1 and L2 issues related to our data center, cloud environments, network infrastructure, hardware and/or applications
- Works closely with one or more product owners and cross-functional teams of application engineers, network engineers, database administrators, systems administrators and others to facilitate and promote the application of an Agile framework as an individual contributor or Product Owner
- Aggressively follows up with Site Reliability Engineers or Engineering staff on resolution of ticket and information update the ticket can be effectively closed in a timely fashion
- Experience in a technical or network operations support environment
- Expertise with enterprise monitoring tools such as BMC Event Manager, Remstats, HP Openview, HP Insight Manager, Nagios, Etc., desired
- Linux Certification or equivalent experience required with demonstrated understanding of command line tools to create, move, view, grep, sed, and other commands to investigate files and directories
- Update and configure Linux systems and packages
- Linux scripting to automate system maintenance tasks
- Provide 3line network and network security support to all customers for both faults and service requests
RTS NOC Engineer
11/2005
-
07/2010
Detroit, MI
- Ensure 95% of faults are carried out
- Deliver Customer Service Excellence
- Adhere to strict Service Level Agreements for fault resolutions and service requests completions
- Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements eg Cisco TAC
- Ensure that the customer is kept informed of the progress of incidents/service requests and the internal systems are kept updated regularly
- Manage tickets to meet Key Performance Indicators
- CCNP qualification or level
- CCNA Security qualification or level
- Firewall experience for both troubleshooting and changes (Cisco ASA, Palo Alto, Cisco FWSM, Juniper)
Education
Trinity University
2001 - 2005
Engineer's Degree in Computer Science
Professional Skills
- Strong analytical / problem solving skills oriented around trouble resolution and root cause analysis
- Mentoring -- working with NOC Team members to increase skillsets
- Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellence
- Experience supporting and maintaining load balancers (including F5 & Cisco ACE)
- Experience reading and understanding of Java/Python
- Experience working in an ITIL environment and adhering to strict SLA’s
- Demonstrate technical leadership with incident handling and troubleshooting
How to write Noc Engineer Resume
Noc Engineer role is responsible for events, software, retail, training, integration, database, security, architecture, telephony, analysis.
To write great resume for noc engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Noc Engineer Resume
The section contact information is important in your noc engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Noc Engineer Resume
The section work experience is an essential part of your noc engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous noc engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular noc engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Noc Engineer resume experience can include:
- Extensive experience of Routing Protocols incl. BGP & OSPF
- Experience with SNMP monitoring products
- Proven technical expertise in Linux operating systems at mid Sysadmin level
- Proven technical expertise of networking technologies
- Experience with network and server diagnostic, monitoring tools
- Strong knowledge of all NOC tools and concepts, high level understanding of all applications
Education on a Noc Engineer Resume
Make sure to make education a priority on your noc engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your noc engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Noc Engineer Resume
When listing skills on your noc engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical noc engineer skills:
- Be a team player with an ability to work under pressure with good time management skills
- Detail oriented and possess superior troubleshooting, problem solving, and analytical skills
- Demonstrated ability to work independently and be an effective contributor in a diversified and geographically distributed team
- Specific network experience working with enterprise network equipment and platforms including
- Strong understanding of SNMP technologies
- Strong understanding of system critical KPI's
List of Typical Experience For a Noc Engineer Resume
1
Experience For Senior NOC Engineer Resume
- Prioritize incident response and escalate to senior resources when necessary
- Experience with Juniper, Alcatel, Cisco, Nortel, Fujitsu and Infinera Optical transport equipment
- Experience in related field
- Experience within a NOC, IT, or ISP environment
- Experience with Hadoop/Hive and/or related technologies like Cassandra etc
- Windows AD Experience
- Able to learn and adapt quickly
2
Experience For L NOC Engineer Resume
- Perform root cause analysis and deliver detailed documentation on significant incidents
- Assist with the implementation and development of SRE tools and applications
- Manage and support SRE tools and applications
- Provide oncall support to internal customers
- Mentor more junior SRE team members
- Entry level exposure to AWS
3
Experience For Lead Datacenter / NOC Engineer Resume
- Willingness to work long hours when necessary and provide 7x24 support as required
- Support multiple concurrent projects and incidents
- Acts as a lead escalation point for major/high impact issues
- Works closely with other groups to improve procedures and ensure smooth conflict resolution
- Plans and delegates project work to the rest of the team
- Works on issues and projects of larger scope and impact
- Manages projects in collaboration with other teams
4
Experience For Senior NOC Engineer, EIS Resume
- Installation, configuration, and troubleshooting hardware, software, and network issues in an expedient manner to restore connectivity or functionality to HP Cloud’s services
- Overall IT experience including performing troubleshooting and resolving network and server issues within an IT support team, NOC, helpdesk, or call center environment
- Grapple with log files and unix processes
- Learn complex new things quickly
- Knowledge of AWS and related concepts like EC2, S3, ELB, VPC etc
- SLA’s consistently achieved
- Contact: Central IT
- Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload problems in a timely manner with occasional supervision. Provides timely and accurate status reports with occasional supervision. Enters work time appropriately and timely into applicable systems with occasional supervision
List of Typical Skills For a Noc Engineer Resume
1
Skills For Senior NOC Engineer Resume
- Experience supporting multi-tiered applications
- Strong understanding of Windows and Windows Server environments
- Strong understanding of Linux or command line functions
- Experience in Technical/ Application Support
- Supporting the RTS IT team with any onsite requirements needing physical intervention or testing both in and out of hours for the RTS Offices
- Willing to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demands
- Working knowledge of Enterprise Technology environments
- Basic Scripting - handle first line Linux tickets, alerts, escalations in a NOC setting (monitoring screens)
- Network administration such as patching new PC’s and cabling
2
Skills For L NOC Engineer Resume
- Knowledge of java or python coding to debug issues, reproducing issues
- Provide hands-on technical expertise during service impacting events
- Coordinate system maintenance and changes, while minimizing customer impact and maximizing the productivity of company resources
- A superior grasp of network and server troubleshooting, monitoring tools, and escalation processes
- Responsible for attending day to day meetings and relaying any information to the rest of the team
3
Skills For Lead Datacenter / NOC Engineer Resume
- Monitor performance of the virtual servers using VCOPS
- Responsible for 24x7 day to day operations of the Network Operations Center by facilitating event and problem resolution
- Track all IT Incidents and requests for RTS ensuring closure is confirmed
- Perform routine backup tasks, including tape lifecycle and verification
- Flexible to different working times to meet business needs
- Provide network, application, and server monitoring for RTS global operations
- Provide full asset tracking of all IT and Telephony related HW/SW configuration items
4
Skills For Senior NOC Engineer, EIS Resume
- Handle incoming calls from our Global Support Centers
- Work with the team to implement alert-based event automation using various tool integration
- Do minimal debugging of programs and applications
- Read and write SQL - and understanding of one of Relational Databases such as MySQL, Oracle, Postgres, SQL Server
- Access technologies including SHDSL, ADSL, Wi-Fi etc
- Able to be self-managed, whilst still working as part of a team
- Lead event correlation activities from monitoring systems and other change notifications
5
Skills For RTS NOC Engineer Resume
- Facilitate communication with disparate organizations during significant incidents
- Familiarity with Computer/Server hardware and troubleshooting
- Collaborate with numerous teams to solve problems
- Peer leadership and mentorship
- Track Support issues through to closure upon complete agreement with Customers at all times
- Provides leadership and mentoring for the NOC Engineer position including the understanding of Baylor policies, procedures and standards, system administration, system design, implementations, updates, maintenance, support, documentation reporting, research and development for systems of medium complexity
- Responsible for technology tool set system design and implementations for network routing/switching, wireless, UPSs, monitoring, storage architecture and disaster recovery procedures with minimal assistance
- Maintains technical relationships and evaluates market technologies associated with technology tool set vendors so that as product enhancements are made or new products become available, an understanding can be obtained to determine how they could be beneficially applied to the engineering support teams within the Information Services departments
6
Skills For NOC Engineer, EIS Resume
- Has the ability to correlate reoccurring issues and the ability to make medium level network, server, and storage configuration changes
- Understands competencies within multiple technology tool sets utilized by the technology teams
- Prioritizes work appropriately, carrying out assignments with the appropriate level of direction and completing tasks within deadlines with occasional supervision
- Provides accurate and concise up to date system information of problem escalation. Provides appropriate documentation for scheduling of resources. Creates and maintains system report such as uptime, utilization and growth
- Develop skills using various NOC tools and applications to identify improvements and efficiencies in NOC services
- Monitor in the Transport, Commercial, Carrier, and Routed Networks
- Knowledge of services carried on each monitored network
- Monitor Enterprise Applications and hardware to include e-Commerce, web service, client server applications, middleware, network infrastructure, databases, operating systems, email server, New Warehouse, SAP, etc. and follow event management processes for escalation using various tools and methods
- Operate master dashboard to monitor network availability, performance of computer systems, and applications to ensure overall availability to all system users and coordinate computer network access and use
7
Skills For Specialist NOC Engineer Resume
- Analyze, evaluate and classify user impact severity levels and priorities
- Perform Tier 1 and 2 troubleshooting and whenever necessary escalation of unresolved events/incidents to appropriate system engineer and/or developer to resolve system events and reduce service degradation
- Triage problems with enterprise application training/documentation and creates scripts to automate repetitive network management functions
- Manage incident escalations, notifications and communications throughout the life cycle of incident resolution
- Collaborate with other technical support teams to be proactive towards the reduction of incident risks
- Monitor, classify, prioritize and respond to system alerts, perform execution of run book triage instructions, capture log data, and perform mitigation of all system events and validation of event resolution data
- Provide frequent status updates and follow-up with internal customers when major incidents/outages occur
- Perform shift handoffs and active issue turnovers
- Continuous self-development and skill building of industry standard NOC service processes, learning technology platforms and services, setting goals and improving self-performance standards
8
Skills For Datacenter / NOC Engineer Resume
- Personal characteristics necessary for position are teamwork, exceptional written & communication skills
- Engage with the appropriate vendor support and IT Teams to ensure resolution of problems
- Be fully available 24x7x365 for emergency interruptions of IT Services for RTS
- Installation and support of up to 800 PC’s/Laptops across varied hardware platforms globally
- Provide a customer focused service in line with the agreed IT service levels
- User account administration such as creation, termination, and modification
- Provide remote technical support for RTS global operations
- Create work instruction documentation as and when required
- Provide a single point of contact for any site related IT or Telephony issues
9
Skills For IP NOC Engineer Resume
- Provide printer support and maintenance
- Strong interpersonal and communication skills; ability to train users in complex topics, make presentations to an internal audience, and interact positively with upper management
- Comfort with most aspects of operating system administration; for example, managing processes and services, configuration of clustered systems, system installation and configuration, and fundamentals of security
- A solid understanding of the operating systems; understanding of paging and swapping, inter-process communication, devices and what device drivers do, and file system concepts
- Prioritize and address critical network problems
- Experience within a NOC, IT, or ISP environment
- Leadership experience desired
- Familiarity with fundamental networking/distributed computing environment concepts; ability to query DNS records; understanding of basic routing concepts
10
Skills For Datacenter / NOC Engineer L-rd Shift Resume
- Maintenance and upgrade of existing Nagios/Check_mk Multisite deployment (Linux)
- Location/Facility – Baylor Scott & White Health, Dallas
- Demonstrated knowledge in the support of servers, workstations, infrastructure operating systems and applications, and working knowledge of TCP/IP, DNS, and LAN concepts
- Demonstrate superior communication skills both verbal and written , and possess the ability to convey information to both technical and non -technical staff members
- AWS exposure - entry level understanding (classes, training, certs, home lab, etc.)
- Comfortable with linux with ability to write small scripts in bash/python
- Purpose: Support and inform the IT Manager of the weekly activity and local trends around IT support
- Specialty/Department/Practice –Information Technology/NOC
- Assist with evaluation and automation of daily NOC tasks
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