Operational Associate Resume Sample
Christ Predovic
764 Eden Fields,
New York,
NY
+1 (555) 157 9868
Work Experience
Associate Director, Operational Excellence
03/2017
-
PRESENT
Dallas, TX
- The OCC, an independent bureau of the U.S. Department of the Treasury, acts as the Bank's primary regulator
- The Consumer Financial Protection Bureau (“CFPB”) conducts reviews and examinations of the Bank’s activities that are within the scope of various consumer protection laws; and
- The Federal Deposit Insurance Corporation (“FDIC”) insures the deposits of the Bank
- Provides support in one or more of the following major activities: assist in coordinating the CG’s Operational Risk and Compliance assessment and risk event management and related reporting
- Back up the Risk Officer as needed
- Act as a change agent in maturing and advancing the risk culture for the Group
- Analyze risks, issues and breaches of defined thresholds for CG
Associate, Operational Risk
02/2014
-
10/2016
New York, NY
- Assist in managing business continuity and contingent planning for the Group
- Prepare and conduct presentations on relevant issues, risks or trends, associated with Corporate Group’s risks and issues
- Develop timely and credible analytical reports that include tables, graphs, and figures and written interpretation of findings
- Collect, maintain, synthesize, and analyze quantitative and qualitative metrics associated with Corporate Group’s key risks, issues and profile
- Analyze effectiveness of mitigation activities related to Corporate Group’s key enterprise risks
- Conduct research, maintain awareness, and assess the impact of implementing risk management practices, standards, techniques, frameworks, and applicable regulation
- Develop understanding of business area key risks and issues
Associate Operational Excellence Manager
08/2007
-
11/2013
San Francisco, CA
- Develop business area risk-themes
- Undertake or assist in coordinating special projects as necessary
- Assist in managing risk events, escalation and mitigation for any FRS losses. Responsible for ensuring FRBNY Archer database is updated appropriately
- Six or more years of relevant work experience with demonstrated risk management experience
- Experience in risk management practices, processes, and principles in markets and policy implementation, and/or financial institution supervision
- Establish and maintain effective working relationships with all level of staff
- Ensure staff is building trusted relationships with clients and Senior Management, and promotes accountability
- Effectively identify and resolve business process issues
- Strong writing, communication and customer service skills
Education
Dixie State University
2001 - 2006
Bachelor's Degree in Accounting
Professional Skills
- In-depth understanding of technical risk and control environments, such as experiences in informational security, business continuity management or other risk/regulatory or Audit roles.
- Long and Short Range Facilities Planning, with the intent of addressing operational and capital project planning (e.g., a 1-year plan, a short term 3 year plan and long term 10+ year plan)
- Highly motivated and posses excellent organizational and time management skills
- Demonstrated leadership skills and ability to align various stakeholders to a common goal
- Proven experience in coaching and teaching others to think, behave and apply lean methods and tools
- Deep understanding and demonstrated experience reducing end-to-end lead time & inventory optimization
- Expert problem solver with demonstrated experience solving complex process problems
How to write Operational Associate Resume
Operational Associate role is responsible for travel, insurance, design, manufacturing, reporting, analysis, security, procurement, database, training.
To write great resume for operational associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Associate Resume
The section contact information is important in your operational associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Associate Resume
The section work experience is an essential part of your operational associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Associate resume experience can include:
- Excellent working skills with the Microsoft Office applications (Word, Outlook, Excel, Visio)
- Superior problem solving skills to frame the SMC’s key issues as well as lead specific analysis in support of the business
- Highly motivated with organizational and time management skills
- Recruit, develop, and lead FMC’s OE practitioners, assuring their effective demonstration of AstraZeneca’s operational priorities and behaviors
- Apply lean skills to improve line designs to improve safety, quality and efficiency
- Superior written and verbal communication, presentation, facilitations, and interpersonal skills
Education on an Operational Associate Resume
Make sure to make education a priority on your operational associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Associate Resume
When listing skills on your operational associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational associate skills:
- Strong executive presence and communication skills with ability to speak with candor when appropriate
- Client Skills: ability to interact comfortably and build relationships with various internal and external stakeholders
- Promoting a risk-aware culture; ensuring efficient and effective risk management practices by adhering to required standards and processes
- Experience enabling and leveraging diverse perspectives, talents, etc. to achieve business outcomes
- Strong understanding of the end-to-end marketing process
- Strong understanding of the evolving US healthcare landscape and interdependencies
List of Typical Experience For an Operational Associate Resume
1
Experience For Associate Director, Operational Excellence Resume
- Manages projects and prioritizes resources effectively in order to mitigate compliance risk
- Experience building lean six sigma training material including simulation based training
- Strong attention to detail, including preparing data analysis and providing qualitative reports
- Develop and deploy the training standards in various formats to enable effective training and utilization (virtual, class room, and on the job training)
- Demonstrated success in coaching and influencing site and functional leaders
- Experience in level loading demand and improving production systems to achieve continuous flow
- Experience developing and successfully deploying standardized work, & continuous improvement
- Demonstrated proficiency in managing portfolio of projects and in leading change through others to achieve operational excellence
2
Experience For Associate, Operational Risk Resume
- Demonstrated success in coaching and influencing leaders and team members
- Solid understanding and knowledge of supervisory and regulatory structure and business lines
- Demonstrated success applying lean in high volume, short and long cycle time processes as well as quality operations
- Demonstrated success in line design (ideally in pharma industry applying lean design)
- Experience improving capacity utilization of various processes: high volume, high mix, high speed, and long cycle time processes
3
Experience For Associate Director of Operational Maintenance Resume
- Expert problem solver with demonstrated success solving complex process level problems
- Demonstrated success leading change (both cultural and technical) to achieve continuous improvement
- Demonstrated understanding of Toyota Production System (TPS) and application of tools and methods to drive efficient flow of material and information
- Demonstrated success in developing team members in lean leadership
- Demonstrated success using lean to optimize business processes
- Demonstrated success in improving management systems
- Skilled in developing type 2 and 3 standardized work
4
Experience For Associate Operational Excellence Manager Resume
- Experience developing standardized work
- Experience, preferably in Operational Risk
- Demonstrated success in developing & deploying Toyota Production System (TPS) strategy to optimize manufacturing operations
- Demonstrated success building quality into processes (manufacturing and business processes)
- Lead and or contribute to other prioritized OpEx PMO work as required
- Apply change management methods to ensure effective execution of OpEX and to promote a culture and mindset of operational excellence and continuous improvement
5
Experience For Associate Operational Analyst Resume
- Apply change management methods to ensure effective execution of and to promote a culture and mindset of operational excellence and continuous improvement
- Understanding of pharma production and planning processes
- Supporting GSC Global Logistics to streamline distribution processes and interface systems
- Understanding of supply chain principles and practices
- Conceptual understanding of banking/financial institution
6
Experience For Associate Intermediate Operational Risk Analyst Resume
- Apply lean planning methodology to optimize supply chain process with the goal of level loading work to achieve continuous flow and shortest lead time
- Expert in solving complex, value stream problems and leading major strategic initiatives
- Run Train-the-Training sessions to increase training capabilities throughout GPS
- Drive compliance on firm-wide User Tools (UT) policy including inventory, risk classification and implementation of applicable control standards
- Expert in developing type 1 standardized work, as well as leader standard work
- Execute strategy for deploying the full OpEX to improve business performance and increase people’s lean competency
- Partner with others to drive deeper understanding of the end to end value chain, establish future state and develop strategy to close the gap
- Use of understanding end to end value chain to optimize inventory and drive continuous flow of information and material
7
Experience For Operational Risk Senior Associate Resume
- Deliver OpEx training as required
- Establish a clear set of leading Value Stream and Operational Metrics that ensures early identification of issues to allow timely corrective action
- Deep understanding and application of lean supply chain principles & lean supply chain design
- Connect lean to improving compliance, safety, quality, delivery and efficiency
- Track record of success in the rigorous planning, execution and timely delivery of projects and programs
- Continually improve the OpEx PMO training standards
- Ensure standardization of training across GPS
8
Experience For Operational Priorities Associate Resume
- Track record of success in the rigorous planning, execution and timely delivery of enterprise level projects and programs
- Present data in a concise manner and in a variety of forms for different audiences
- Assimilate new information, understand complex topics, execute sound judgment, develop conclusions, and make recommendations in a timely manner
- Strong self-management skills, as evidenced by ability to take initiative and ownership of assignments, produce results under tight time constraints both independently and as a member of a team operating within rapidly evolving priorities
- Manage multiple workflows and databases
- Quickly assimilate new information, handle new problem situations, and manage a variety of responsibilities simultaneously
9
Experience For CCB Risk-operational Risk Oversight Associate Resume
- Willingness and ability to continuously seek ways to simplify and improve work processes to achieve better results
- Detailed knowledge of Microsoft Office applications
- Participate in or manage projects and initiatives on risk & controls (e.g. driving control awareness programs, conducting risk expos, imparting trainings, conducting UAT of ORM systems, etc.)
- Work in close collaboration with local, regional & global stakeholders and ensure we stay abreast on risk and control topics
- Assist business in performing Risk & Control Self Assessment (RCSA) including risk assessment, walkthroughs, control substantiation, etc. as per firm’s policies and timelines
- Monitor and follow-up for completion of prescribed mandatory compliance trainings including periodic reporting, escalations, etc
- Monitor compliance to JPMC risk & control policies (e.g. Record Retention Policy, GLRS Policy, Funds Transfer Policy, etc.)
- Monitor and follow-up for staff’s compliance to Consecutive Leave Policy including periodic analysis of leave availed, planned, not-availed and review of non-compliant cases
10
Experience For Associate Operational Risk Manager Resume
- Identify, review & remediate high-risk manual process as per manual process guideline
- Monitor and follow-up on open issues & action plans for remediation & closure
- Coordinate audits and act as a liaison between business and the auditor
- Assisting manager to support relationship model by reaching out to the business regarding updates to or clarification needed on reported events, action plans, RCSA refresher, and be able to provide guidance
- Partner with and consult functional leaders, quality managers and their teams to develop plans and execute performance improvement activities
- Manage end-to-end processes and projects to drive results and realize intended business benefit
- Utilize various Lean and Six Sigma tools and techniques in conjunction with the House of MPS to diagnose, analyze and improve Quality Control testing processes, Quality Assurance processes, manufacturing processes and business processes
- Design balanced work to take time, with smooth flow and leads kaizen to reduce lead time, inventory, and change-over time
List of Typical Skills For an Operational Associate Resume
1
Skills For Associate Director, Operational Excellence Resume
- Knowledge on databases with strong capability to translate business requirements in the reporting framework
- Experience leading a large field or HQ change initiative
- Extensive Lean application experience, deep understanding and successful application of Toyota Production Systems (TPS)
- Experience managing QC and/or QA processes
- Assist in the development of priorities and implementation strategies for operational functions
2
Skills For Associate, Operational Risk Resume
- Analytical ability to critically assess business and technical controls for their effectiveness
- Provide strategic recommendations supported by sound judgments, including an understanding of the Bank’s priorities and objectives
- Experience related to Operational Risk e.g., Internal Audit, Enterprise Risk Management, Compliance, SOX
- Experience in the financial services
- Business/Product Knowledge: Experience in Financial Serices industry. Preferably in a Risk department of a regulated bank
- Teamwork / Relationship Management: works well with other colleagues and creates strong business networks
3
Skills For Associate Director of Operational Maintenance Resume
- Experience with Operational Risk Management and related concepts (e.g. risk register/RCSA, inherent/residual risk, use of taxonomies and risk treatment
- Frame business case, trade-off choices and risks for US Market Leadership to ensure optimal project prioritization
- Facilitating and developing meeting materials for the Operational team and other committees
- Working, practical expertise of Lean, Six Sigma methodologies and tools
- Analyzing business data/process/problems to identify and assess operational risk issues, control weaknesses and risk trends
- Coaching, Teaching, and driving a High Performance Organization
4
Skills For Associate Operational Excellence Manager Resume
- Developing risk management reports for senior management
- Assist in leading change management processes by using trend analysis, forecasting, and communication planning
- Assist CG Risk in identifying and containing legal and reputational risk while monitoring and fostering a compliance culture
- Assist and participate in the strategic planning efforts for facilities operations and University Housing
- Staff Development and Training
5
Skills For Associate Operational Analyst Resume
- Assist the Director and Managing Director, ORO in the development of internal policies and procedures to reflect rule changes from various regulatory bodies
- Conceptual understanding of Risk area (preferably Financial Services indsutry and regulated bank)
- Working in biotech in an Operational Excellence capacity with Green and/or Black Belt certification
- Develop knowledge of the Bank and Firm’s capital framework and support the capital calculation and reporting process on the Bank
- Support the development of Key Risk indicators and the analysis to develop meaningful thresholds and reporting.
- Prepare and publish monthly risk and control metrics & scorecards, monthly control meeting decks, exception management reports, etc
6
Skills For Associate Intermediate Operational Risk Analyst Resume
- Coach and develop lean and six sigma experts who can train and develop others. Include focus on understanding value from the customer’s perspective
- Perform activities in support of development, refinement, and rollout of various programs (i.e., RCSA, EDC, KRI, Control Testing, In-depth analysis)
- Translate complex and abstract concepts into implementable models
- Assist in the implementation of the Bank’s Regulatory Compliance Management (RCM) program for GCM
- Participate in the RCM project implementation organized by Scotiabank Compliance
- Effect policy determinations and decisions within the strategic framework set by the SVP, Head of ORO
- Confident and clear public speaking/presentation skills - comfortable speaking with technicians, middle management, and senior leadership; able to adjust content, style and delivery for each audience
- Able to develop strong working and trusting relationships with a broad range of working teams and individuals, and leverage trust and influence to drive continuous improvement
- Familiarity with the following applications is beneficial: Sharepoint, MS Project, Minitab, JIRA; other statistical software; other process-modeling software
7
Skills For Operational Risk Senior Associate Resume
- Apply principles of logical, scientific thinking and continuous improvement concepts to a wide range of practical problems
- Knowledge of the biopharmaceutical and/or life sciences industry
- Knowledge of project management, change management, and human performance principles and practices
- Show initiative to learn and take works
- Organizational Ability: Ability to successfully manage multiple tasks, projects, and deadlines
8
Skills For Operational Priorities Associate Resume
- Talent Development: Capable of maintaining a current and strategic view of talent management, aligned with the organization’s priorities. This includes an understanding of the needs and diversity of the organization’s current and future talent. Ability to proactively develop talent across the organization and engage external talent
- Experience in a bio, pharmaceutical or other health care related field
- Lean / Six Sigma Black Belt trained or certified
- Develop, oversee and execute comprehensive transformational change plans across a broad group of stakeholders/functions (HQ, field, COEs, strategic partners, executive sponsors, etc.) to work collaboratively and achieve success
- Strong understanding of compliance-related concepts and application in all job-related functions
9
Skills For CCB Risk-operational Risk Oversight Associate Resume
- Confidence to work independently and successfully navigate through ambiguity
- Certification(s) in: Agile / Scrum, Change Execution Management, Project Management
- Work across GHH to identify operational excellence opportunities, define charters, clarify business value
- Expertly apply appropriate methodologies and tools, such as Six Sigma, Lean, Agile, Organization Change Management, and Project Management
- Lead process improvement initiatives within GHH, to deliver expense reduction and/or revenue improvement results
- Quickly build relationships with business and support management
- Proficiency in Microsoft Office suite; (specifically Excel)
- Support a sustained approach to the MSBNA Scenario Analysis program and relevant workshops, through coordination with the Firm’s Operational Risk Department
10
Skills For Associate Operational Risk Manager Resume
- Leverage existing Firm and Department Reporting to maintain and update Operational Risk Reporting to the various Bank and Firm Risk and Governance Committees to which the Executive Director reports.
- Support the Bank and Firm’s CCAR/DFAST/ICAAP process to ensure the deliverables and documentation remain current
- Support the relationship management with the Bank’s BU Operational Risk Department
- Support the analysis of the Scenario Analysis program and relevant workshops, and coordination with the Firm’s Operational Risk Department
- Be the single point of contact to the line of business (LOB) / function on all operational risk agendas
- Conduct periodic checkpoint meetings with LOB management teams to discuss key risk and control updates, focus areas, items requiring attention, issues, red-flags, etc
- Basis LOB requirements, perform thematic reviews & deep-dive process risk reviews, identify risk and control gaps, formulate remediation plans and track issue/action plans to closure
List of Typical Responsibilities For an Operational Associate Resume
1
Responsibilities For Associate Director, Operational Excellence Resume
- Independently lead consultations with business areas on fulfilling CG`s more complex initiatives and mandates across the following risk/compliance activities: risk event analysis and reporting, risk assessments (e.g., operational, compliance and vendor), SOX testing or other non-financial control testing, audit
- Liaison activities, vendor oversight, on-site vendor reviews, IT program/project risk management, quality assurance reviews, and business continuity practices, plans and tests
- Assist in designing and implementing effective mechanisms to gather, analyze, and manage complex data on operational risk activities (e.g. risk assessments, risk events, audit issues, SOX or other non-financial control deficiencies, information security vulnerabilities, vendor performance/ contract compliance,
- Improve key site processes including operations, quality, planning and other support functions to enable end to end flow
- Coach and influence all levels of FMC’s leadership in the Lean “ways of working” and behaviors
- Lead the development and delivery of OE and other training content
2
Responsibilities For Associate, Operational Risk Resume
- Business continuity tests, etc.) to identify business area and Group trends
- Develop high quality operational risk reports, and independently facilitate or lead stakeholder meetings and management briefings
- Drafts/edits a broad range of complex internal communications which includes reports, memorandum, newsletters, and bulletins for inter- and intra-Group distribution pertaining to compliance matters that are concise, cohesive, and persuasive
- Works independently and in team settings as well as lead projects for the Compliance program as it relates to SOX, data privacy, and anti-fraud matters
- Help develop products that ensure compliance with applicable laws and regulations; coordinates development and maintenance of supporting policies, procedures, and training programs
- Prepare and conduct presentations on relevant issues, risks or trends, associated with Corporate Group’s risks and compliance issues
- Willingness and ability to continuously seek ways to simplify and improve work processes to achieve better results; and
3
Responsibilities For Associate Director of Operational Maintenance Resume
- Be the primary person resposible for providing GRC tool support. Lead various types of changes and setup within the tool (user setups, org restructuring, etc.). Liase with the vendor help desk on items requiring vendor support. Become the subject matter expert
- Assist with development of materials for the RCSA meetings and maintainance of existing controls
- Work with the larger Operational Risk team and other appropriate members throughout the firm to generate various types of materials for senior managemnet meetings, committee meetings, and regulator meetings
- Assist in creating written and metric based reports and dashboards to highlight key operational risk issues, trends and potential impacts
- Conduct business analyses - identify relevant data from multiple sources and present assessments
4
Responsibilities For Associate Operational Excellence Manager Resume
- Develop analysis and presentation materials and assist with presentations to business executives
- Conduct business analyses – identify relevant data from multiple sources and present assessments
- Develop strong working relationships with colleagues in other Control Groups to leverage synergies and ensure that we are being efficient in focusing the ‘first line of defense’ on the key risk issues and in conducting assessments and collecting and assessing risks
- The role is responsible for supporting the design, development, delivery and maintenance of the OR Analytics tools, encompassing data capture / quality control, investigation, reporting & analysis
- To own and undertake key projects as assigned in BAU including ownership for development and deployment of statistical and analytical tools in alignment with industry best practices. To liaise with various stakeholders (including Risk Infrastructure, Risk Solutions) as required
5
Responsibilities For Associate Operational Analyst Resume
- To gather external intelligence (including regulatory censures and crystallisation of Operational Risks in other organisations) and bring out actionable insights, and use this (along with internal sources) supporting oversight teams to actively consider assessment of operational risk as relevant for the particular franchise / function
- Actively consider the inherent, material risks of the business/ organization. Undertake analysis for the risk profile and work collaboratively with F&F insights teams to seek confirmation that the risks are being appropriately identified. Assessed and mitigated to the desirable level (Risk Appetite)
- Understand, uphold and promote the Conduct risk standard pillars
- Ensure adequate Business Continuity plans are maintained and tested
- Formulate FMC’s short and long term Lean Transformation strategy and program
- Drive accountability for implementation of Lean practices (tier boards, visual factory, 6S, Kanban and standard work) to functional leadership by providing objective measurements and assessments
- Identify, design, and lead, or deploy OE resources to lead, site-wide OE and continuous improvement-related programs focused on specific FMC operational improvement needs and trends
- Lead FMC’s Lean and Operational Excellence-related internal audits to evaluate FMC Lean maturity against internal and AZ-wide performance standards
- Assure and/or facilitate FMC efforts to define, measure, assess and manage its key core and enabling business processes; work with senior leadership Facilitate cross-functional process and value stream mapping sessions
6
Responsibilities For Associate Intermediate Operational Risk Analyst Resume
- Represent FMC’s Lean Transformation in above-site, AZ-wide Lean-related forums, centers of excellence, best-practice exchanges and heavily lead and influence the development of global standards and practices
- Enable AstraZeneca’s Business Process Management (BPM) program: work with leadership to train staff on BPM, facilitate process-mapping sessions, develop communications
- Use standard Hoshin Kanri approach to shape and execute strategy and approach for deploying the full OpEx to improve business performance and increase people’s lean competency
- Leverage prioritized projects to deliver improved business performance & increasing skills of site resources
- In collaboration with OpEx Director - GSC to standardize site supply chain processes following GSC standards
- Success developing lean practitioners
- Train and Coach team members and other key stakeholders to increase their lean technical and lean leadership competency with focus on sites OpEx PMO teams
- Train and coach site leadership teams with focus on the site leader, quality leader, and OpEx PMO leader
- Enhance the management system of sites from Tier 1 to Tier 5
7
Responsibilities For Operational Risk Senior Associate Resume
- Manage and leverage external coaches to accelerate people development of site resources
- Partner with other OpEx Directors and team members to ensure standardization
- Develop and implement leader standard work for all key site leaders
- Apply change management methods to ensure effective execution of OpEx and to promote a culture and mindset of operational excellence and continuous improvement across operations with increasing external focus and embedding it into our daily work
- Influence leaders and team members without direct authority
- Through hands on application, train and coach the organization to increase their lean technical and lean leadership competency
- Application of OpEX to improve safety, compliance, process stability, drive continuous improvement, build quality and efficiency into processes and improve process lead times and speed to market
8
Responsibilities For Operational Priorities Associate Resume
- Improve ES&OP processes to enable accuracy of demand signal
- Work closely with ERP system to integrate Lean principles into ERP system
- Improve end-to-end information and material flow
- Work with Procurement to improve supplier quality, reliability, and reduce cost
- Partner with other OpEx team members to ensure standardization
- Develop and implement leader standard work
- Build, maintain and leverage relationships across the matrix to identify opportunities for process improvement and facilitate the implementation and continuous monitoring of processes and staying up to date on developments in process improvement methodologies and best practices
9
Responsibilities For CCB Risk-operational Risk Oversight Associate Resume
- Coach and influence leaders and team members without direct authority
- Builds relationships, able to negotiate & influence, and manage change in matrix environment
- Work with Director of OpEx to execute a holistic strategy for People Development in lean, six sigma, change leadership and knowledge management
- Deploy and manage role-based competency development process for all GPS
- Manage process to identify, capture and easily share best practices, and case studies for all methods and processes to accelerate and increase business value
10
Responsibilities For Associate Operational Risk Manager Resume
- Train and coach key GPS team members to increase their competency
- Expert trainer with practical application to balance theory and application
- Deep knowledge of all the lean methods
- Deep knowledge of Toyota Production System (TPS)
- Collaborate across boundaries (both internally and externally)
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