Operational Excellence Manager Resume Sample
Anastasia Schoen
54374 Mosciski Path,
Detroit,
MI
+1 (555) 383 5567
Work Experience
Operational Excellence Manager
07/2015
-
PRESENT
Detroit, MI
- Experience within safety, security and compliance
- The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do
- The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career
- A unique culture where people do what they love and live their values
- Proven track record of driving continuous improvement and delivering results
- Dynamic and engaging facilitation/training skills
- Lean and Six Sigma tool mastery
- Help refine and execute Strategic Vision for the ACES program by identifying and prioritizing where and how we adapt and invest
- Lead the strategy and execution of Process Re-engineering and Continuous Improvement of workflows used to support Finance Operations
Quality & Operational Excellence Manager
06/2011
-
03/2015
Los Angeles, CA
- Serve as change agent with strong credibility and influence in the organization
- Work with other areas of Finance to identify and support Process Re-engineering and Continuous Improvement across all of Amazon Finance
- Drive culture of Innovation and Continuous Improvement through best practice sharing, vocal advocacy and visible hands-on leadership
- Mentor and develop site ACES managers and analysts
- Drive tactical execution of key initiatives building and managing road map to achieve the Finance Operations vision
- Provide leadership on ACES projects selection, scope, definition and performance to ensure alignment with business strategy
- Develop and provide right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams
- Guide operations business teams and our contact centers in their ability to develop and execute daily, weekly and monthly action plan that increase quality and customer experience
- Drive expansion of Finance ACES programs through robust outreach and communication to senior Finance leaders throughout Amazon
Service Operational Excellence Manager
11/2005
-
05/2011
Detroit, MI
- Represent Finance ACES in local and global meetings/conference calls and with network-wide projects
- Significant experience in continuous improvement projects (Lean, Six Sigma, etc.)
- Relevant experience in the use of management information system tools used to improve customer service (Oracle, CRM, Noetix, etc.)
- Experience in leading a service organization in a complex matrix management structure
- Demonstrated overall business understanding, with attention to field sales and support processes
- Current business model is on ”light partnership” where there is contract binding but is between workshop operator and Shell’s authorized local distributor. Despite with the contract in place, there is no ownership of Shell nor distributors of the workshop. By implementing and ensuring the standardisation of the service items/level is a challenge
- Shell’s business is only part of the workshop business streams – average at 30% of their process/margin of the total business. How Shell can demonstrate professionalism and really bring profits for the operations is a challenge and a key to success in this area
- Lean Management: Champion implementation and continuous improvement of Lean management practices
Education
Siena Heights University
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Strong leadership and influencing skills (3-5 years’ experience leading teams) is required
- Strong and demonstrated process improvement skills delivering business results across large, complex, cross functional lean six sigma projects
- Manufacturing operations skills with demonstrated accomplishments
- Strong analytical skills and data-driven approach to problem solving, decision making
- Excellent Project Management Skills, including team/meeting facilitation
- Strong analysis, process mapping and presentation skills
- Strong workshop facilitation and training delivery skills
How to write Operational Excellence Manager Resume
Operational Excellence Manager role is responsible for analytical, presentation, leadership, facilitation, interpersonal, organization, planning, training, organizational, software.
To write great resume for operational excellence manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Excellence Manager Resume
The section contact information is important in your operational excellence manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Excellence Manager Resume
The section work experience is an essential part of your operational excellence manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational excellence manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational excellence manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Excellence Manager resume experience can include:
- High level of influencing skills and analytical skills
- Highly developed communication and presentation skills and team based leadership skills
- Training and presentation skills with solid communication capabilities and practices, both oral and written
- Very strong communication skills and able to deliver a high working level
- Strong personal computing software skills, and systems abilities
- Good relationship management and teaming skills
Education on an Operational Excellence Manager Resume
Make sure to make education a priority on your operational excellence manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational excellence manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Excellence Manager Resume
When listing skills on your operational excellence manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational excellence manager skills:
- High level of interpersonal skills to work effectively with others; communication skills, motivation skills
- Very good interpersonal relationship skills and trainer’s skills
- Excellent oral and written communication skills, to include presentation skills and facilitation of groups toward deliverables
- Good analytical skills and solid business understanding
- Strong organizational skills, with the ability to focus on details and concentrate efforts on multiple projects; re-establishing priorities as necessary
- Possesses critical thinking skills and ability to effectively respond to time sensitive issues and meet deadlines
List of Typical Experience For an Operational Excellence Manager Resume
1
Experience For Quality & Operational Excellence Manager Resume
- Excellent organizational skills and problem-solving skills enhanced by team management capabilities
- Strong leadership skills with proven ability to facilitate cross-functional, cross-business unit teams
- Proven ability to operate effectively in ambiguous situations
- Proven experience of business/scientific/engineering/project management professional experience
- Effective “trusted advisor” and facilitation skills required to overcome initial resistance and make DICI part of daily work
- Demonstrate highest level of integrity and trust, strong personal capabilities with strong business acumen. Customer focused and drive for results
- High level of demonstrated leadership and administrative skills
- Strong capability of analytical skills
- Professional communication skills along with strong intercultural capabilities
2
Experience For Cantel Global Operational Excellence Manager Resume
- Your profile includes process management skills and excellent analytical and methodical competences
- Organized and structured with good time management skills
- Demonstrated leadership and facilitation skills in a matrix environment
- Strong team formation and leadership skills
- Operate effectively with minimal supervision required
- Excellent interpersonal, written, verbal and customer service skills
- Strong data analytical skills Champions the Portland Power Center’s value-stream maps
- Excellent years of experience and proven success in a leadership role
3
Experience For Service Operational Excellence Manager Resume
- Excellent written and verbal presentation skills with ability to conduct presentations comfortably to large groups
- Excellent computer skills, proficiency in Microsoft Office software and ability to learn new software programs as needed
- Excellent leadership, facilitation, and communication skills (English)
- Good Minitab skills
- Good knowledge of Quality Management Systems and experience of gaining and maintaining ISO9001 accreditation
- Project management experience with good understanding of Project Management processes and methodologies
4
Experience For RBM Operational Excellence Manager Resume
- Expert analytical and problem-solving skills in a cross-functional environment
- Demonstrated expert-level application of a variety of Lean tools. Zodiac “Diamond” rating in Lean knowledge and experience
- Demonstrated a proven success tracking record in completion of clinical quality and clinical operations performance improvement projects required
- Extensive Lean/TPS training and skills
- Experience in factory / operations/ISC management. At least 3+years’ people management skill in manufacturing factory
5
Experience For Site Operational Excellence Manager Resume
- Prior experience in the following: operations management, continuous improvement and lean six sigma
- High level of oral and written communication skills, fluent in English communications both written and oral
- Effectively present information and respond to questions from management and end users
- Strong track record in project management, ideally demonstrated though possession of a recognised project management qualification such as PRINCE2
- Provide according to necessity, additional Operational Excellence knowledge’s and skills to Managers and to Operational Excellence Coordinators in plants
- Problem solving skills under the pressure
- Demonstrated Change Management experience including the ability to work with improvement team sponsors to address barriers to a team’s success
- Your high willingness to travel goes hand in hand with your advanced intercultural behavioural skills
6
Experience For Senior Operational Excellence Manager Resume
- Experience in demonstrated process improvement success
- Communicate effectively with all stakeholders to ensure timely completion of work
- Proven practical experience with Six Sigma and/or Lean tools (i.e., DOE, MSA, SPC, VSM, level loading, SMED, etc.) required
- Human relation skills and work performance
- Exceptional analytical, communication and leadership skills
- High communication skills, both written and verbal
- Proficient in MS Project and basic skills in AutoCad
7
Experience For Transformation & Innovation Operational Excellence Manager Resume
- Have an excellent customer focus to ensure that services are delivered in a cost-effective way
- Transactional process skills
- Have good working knowledge of products offered, sourcing strategy, and future manufacturing and supply chain footprint
- Utilize Value Stream Mapping as a planning tool to prioritize and select the continuous improvement activities
- Generate Engineering documentation to support validations and Engineering changes as ECO's, CN's, MN's, CDP's, CR's, DA's, etc
8
Experience For Continuous Improvement Operational Excellence Manager Resume
- Strong at creating a collaborative culture and team orientation, Highly flexible and ability to perform in multi-culture and multi-national environment
- Enterprise process mapping experience
- Experience of working in a multi-site environment is essential
- Excellent understanding of customer service, and of the interaction between operational excellence and customer service
- Solid understanding of quality methods and Lean methods
- Experience working with cross-functional teams required
9
Experience For Global Quality & Operational Excellence Manager Resume
- Quality Leadership experience in a manufacturing environment
- Solid understanding of math principles, charts and graphs
- Strong understanding of operational processes
- Strong understanding and application with all LEAN tools
- Experience in a unionized setting
10
Experience For CPS JP Operational Excellence Manager Resume
- Relevant experience in operations or logistics driving improvements
- Advance experience using excel
- Experience using SQL and Tableau
- Experience in global teams or working abroad
- Wide professional leadership experience in leading cross-functional / cross-cultural teams
- Five years of experience lean manufacturing systems (5S, TPM, Kaizen, Poka-Yoke, Gemba Walks, etc.)
List of Typical Skills For an Operational Excellence Manager Resume
1
Skills For Quality & Operational Excellence Manager Resume
- Strong MS Excel and PPT and Visio skills
- Strong Project Mgt skills
- Strong experience in designing and implementing SPC systems, lean manufacturing, Six Sigma, etc
- Recruit, train & develop effective team leaders. Includes problem solving process, good meeting practices, project management, team building, etc
- Establish focus and prioritization for our business efforts by coordinating, prioritizing and supporting Kaizen activities
- Proven knowledge of training and mentoring experience in technical applications, methodologies and tools
- Strong experience in Product Development/Engineering and/or Manufacturing
- Communicate effectively with all levels of the organization, including executive management
2
Skills For Cantel Global Operational Excellence Manager Resume
- Strong personal drive and a proven track record for quick learning
- Superior written, listening and verbal communication skills
- To contribute to / drive business process management and to help to ensure the site has installed and is effectively practicing business processe
- Work with and complete inventory planning to ensure that the event has been effectively planned
- Effectively challenge the business whilst meeting business expectations and outcomes
- Solid project management experience with ability to manage cross-functional stakeholders
- High level of digital knowledge and skills
- English 80% -100% Conversational. Communication skills at any level
3
Skills For Service Operational Excellence Manager Resume
- Knowledge in Microsoft Office - PowerPoint, Excel, Word, MS Project. Also Minitab software skills
- Engineering, research and development, manufacturing, and quality systems/quality engineering experience are beneficial
- Sourcing and transportation background (1-2 years) or relevant experience in project execution
- Leading a team of expert/highly skilled roles in Data Analytics, CPS, Lean, Industry 4.0, S&OP and EVC support
- Experience training others on job components and working in a manufacturing setting
- Perform manufacturing validations to support areas assigned executing IQ's, OQ's, ANOVA's, DOE's, Screening's, PQ's and ETR's
- Leadership experience in a manufacturing environment, including at least 2 years supervising direct reports
- Experience working with operational excellence programs including industry benchmarking and best practices
4
Skills For RBM Operational Excellence Manager Resume
- Rich knowledge and experiences particularly in manufacturing, quality, engineering, purchasing and supply chain
- Proven track record of establishing best practice foundations, stabilising and developing operations
- Experience working in Lean Manufacturing activities
- Experienced in implementing and driving CRM systems
- Five years’ experience in manufacturing or engineering
- Experience on R&D related area, including 3+ years clinical development planning phase to approval
- Experiences in coaching company level 6 sigma projects and driving company level continuous improvement activities
- Experience creating user stories and business requirements defining business needs for low to moderately complex solutions
5
Skills For Site Operational Excellence Manager Resume
- Experience creating business documents using Microsoft Word, Excel and Visio
- Proven track record of delivering the program for performance improvement in fast moving, demand volatile, operational environments
- Experience in delivering change through building people capability
- Pivotal role in supporting and leading quality and cost improvement projects- to increase customer experience and improve efficiency of processes
- Assist site leadership team in selecting and prioritizing projects that align with plant goals and strategies
- Experience in program management, strategic planning, business planning and customer relations
6
Skills For Senior Operational Excellence Manager Resume
- Hands on consultancy experience dealing with operational excellence initiatives
- Knowledge or experience in SPC, Control Plans, AMFE, capacity studies - Cpk, GR & R, ANOVA, DOE, Value Stream Mapping
- Lean Manufacturing and or production / operation management experience
- WMS Experience / working with RF scanners
- Strong background in KPI Performance Management to include the following
- Experience in SFE or a Business Insight role supporting Sales
- Experienced in Multi-channel Marketing
- Innovative thinking, where new and untested solutions are proposed, demonstrated and implemented on a regular basis
- Experience working in a quality management function
7
Skills For Transformation & Innovation Operational Excellence Manager Resume
- Demonstrated ability to build a culture of trust and performance during a period of transformational change is required
- Experience in a Manufacturing or Operations Environment
- Manufacturing Experience
- Experience and knowledge of process improvement and reengineering
- Demonstrated ability to lead consulting teams
- Recognized experience and ability to improve process KPIs in a plant by using Operational Excellence principles
8
Skills For Continuous Improvement Operational Excellence Manager Resume
- Experience in application and training of lean tools, specifically VSM, SMED, TPM, and Visual Management
- Experience with facilitation of Kaizen events in manufacturing environments
- Develop the Training strategy to equip the operations teams with the skill required to meet the 2020 vision
- Network with other OE experts (GSK Vaccines/GMS) to exchange learning and good practices
- Proven accomplishments utilizing lean tools/methodologies
- Accountability, with a strong desire to commit, be held accountable and be rewarded for delivering results. Recognizes and builds support for change
9
Skills For Global Quality & Operational Excellence Manager Resume
- Change Management experience also desirable
- Excellent spirit of teamwork, high energy, self-motivated, enthusiastic
- Consolidation and centralization of common field operations via Branch Network Optimization
- Possess or ability to obtain a valid driver’s license
- Build effective relationships to engage and influence key senior stakeholders in successful delivery of OE approach
- Identify, frame and prioritise client initiatives to capture value
10
Skills For CPS JP Operational Excellence Manager Resume
- Working knowledge of World Class Manufacturing & Lean Manufacturing. Working knowledge of a regulated industry
- Working knowledge of Premier Manufacturing & Lean Manufacturing is required
- Maintaining all quality certifications via conducting internal audits and establishing schedule
- Executing and evaluating outcomes of process improvement projects, identify options, costs benefits and timescales associated with proposed business change
- Working with QA functions for the coordination of pre- and post-audit activities, including preparation of CAPA plans and follow-up
List of Typical Responsibilities For an Operational Excellence Manager Resume
1
Responsibilities For Quality & Operational Excellence Manager Resume
- Strong influencing skills, able to build credibility with colleagues at all levels within the business
- Drive the implementation of these models within the operations to position Johnson Controls to compete more effectively in all markets served
- Managerial supervisory experience with strong team leadership capabilities
- Substantial knowledge of chemical, processing or refining plant maintenance, operations and/or HSE. Experience in other functional areas is also desirable
- Manage upcoming operations show details, including files and supervisor notebooks, to ensure they have accurate, valid, organized and up to date information
- Conducts Kaizen events using Lean and Six Sigma technologies to generate priority initiatives with measurable results
- Manage Cantel Medical’s OPEX priority portfolio (maintain current listings, keep awareness of project status and benefit totals, etc.)
2
Responsibilities For Cantel Global Operational Excellence Manager Resume
- Implement prioritization processes to focus and deploy resources to the key projects
- Develop ROI-based prioritization model for all internal projects
- Direct continuous improvement experience desired
- Business analysis experience
- Define problems, assemble and analyze data, establish facts, draw valid conclusions and make recommendations
3
Responsibilities For Service Operational Excellence Manager Resume
- Process improvement experience
- Demonstrated ability to lead up and influence others without authority
- Min 2 years experience in SAP, CRM tools, Sales processes
- Perform and validate ELSS assessments, and OpA self-assessments when required
- Ensure positive employee work experience and meaningful work
- Progressively-responsible previous experience in supply chain or operations
- Experience in Lean/6 Sigma manufacturing in similar role environment
4
Responsibilities For RBM Operational Excellence Manager Resume
- Strong analytical and statistical problem-solving abilities required
- Build strong, open and collaborative relationships
- Hands on experience in an industrial manufacturing environment
- Project management or performance improvement experience in acute care hospital or health system setting required
- Demonstrated success working within diverse, cross-functional teams
- Manufacturing Experience- preferable in the food or beverage industry
- More years of experience in coaching, mentoring and consulting
5
Responsibilities For Site Operational Excellence Manager Resume
- Project Management experience with some projects > $1 million and proof of multiple project completions
- Proven track record of multi-site lean/cost savings management
- Excellent teamwork and collaboration capabilities
- Management auction experience
- Demonstrated success in the completion of complex and high impact clinical quality and clinical operations performance improvement projects
6
Responsibilities For Senior Operational Excellence Manager Resume
- Experience with health care supply chain management and product value analysis tools and methods, preferably in a hospital environment
- Demonstrates clear ownership, ambition and pride in the business and the local teams performance (Be Proud)
- Wide professional experience in the fields of Supply Chain, Quality, Technical Operations, Project Management and/or Operational Excellence
- Proven ability to support an inclusive environment where diverse points of view are valued as essential
- Two or more years of Trade show experience is required
- Two or more years of Supervisory experience is required
- Strong focus on digitalisation, shop floor automation, automated data generation, and central knowledge management database
- Work experience in global environment
- Wide professional experience in the fields of Supply Chain, Quality, Technical Operations, Project Management and Operational Excellence
7
Responsibilities For Transformation & Innovation Operational Excellence Manager Resume
- Strong interpersonal competencies with ability to drive change management
- Experienced user of MS Project and MS Office toolset (Word, Excel, PowerPoint and Planner)
- Experience in program management in a complex global organisation
- Coaching and training of all personnel on Operational Excellence tools and techniques Supervision Provided
- Contributing to the project plan for the introduction of new products, processes and technologies, highlighting target dates and key milestones for the project
- Training relating to ISO 9001, 14001, and 18001 standards
- Manufacturing programs consistent with plant objectives
8
Responsibilities For Continuous Improvement Operational Excellence Manager Resume
- Planning for future technology and people capabilities
- Performing due diligence related to qualification of External Service Providers (ESP) within a GxP environment, preferably in the clinical space
- Supporting cross functional teams with vendor management issue escalation and resolution
- Managing all registrar and customer audits
- Willing to relocate if considered for future promotional opportunities
- Working knowledge of a regulated industry is required
- Understanding of analytical tools and proficiency in probability and statistics
9
Responsibilities For Global Quality & Operational Excellence Manager Resume
- Defining the scope and scale of key process improvement projects
- Willing to travel within Asia Pacific
- Rebranding of the organization and the channels to market
- Working in a shared service and/or commercial sales environment
- Manage the External training provider relationships to ensure the right training is available for the GB&I Manufacturing Teams
- Work closely with key Production, Quality, and Engineering when assessing and developing new technical process capabilities
- Drives global common metrics including productivity, cost, quality, delivery, lead time, etc.; develops standard platform for capturing and reporting metrics
10
Responsibilities For CPS JP Operational Excellence Manager Resume
- Manages team of installers who are responsible for installing, servicing, and repairing structures and major components
- Responsible for the sustaining and execution of cost saving program, metric tracking and reports within the site
- Proficiency in MS Access and MS Excel Office (including advanced functions such as importing & exporting data, pivot tables, and macros)
- Work towards change in employee’s mindset by having coach/technician behavior during the implementation of the improvements
- Identify the process team leads to consult in defining the support structure and develop the ongoing support strategy for new work
- Responsible for deploying OpEx initiatives in the plant. Examples of these programs include SPC, Lean, Quality Circles and Problem Solving techniques
- Improvement Purpose) by acting on the Operating System, Management Infrastructure, Mindset &
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