Operational Risk Senior Manager Resume Sample
Lois Olson
7699 Fritsch Cape,
San Francisco,
CA
+1 (555) 108 5425
Work Experience
Operational Risk Senior Manager
04/2018
-
PRESENT
Dallas, TX
- Process risks such as execution, business disruption, systems failures
- Conduct risks such as business practices, market conduct, employment practices, workplace safety, internal theft & fraud
- External risks such as damage to physical assets, external theft & fraud
- This includes legal, franchise and reputational risk, but excludes strategic risk and the risk associated with credit or market risk judgements
- Undertakes transversal & vertical assessments (such as RCSAs or RCAs) of exposures, identifying risks, evaluating their potential impact and reviewing the strengths and weaknesses of existing controls. Tracks resolution of issues. Advises line-management on opportunities for improvements
- Within the Operational Risk Department the role has assigned responsibility for specific areas of the Bank's Corporate Operational Risk Management function
- Manage the operational support of Logistics of distribution of the different businesses and departments of the Bank and subsidiaries, as well as to final clients for the delivery of account statements of the patrimonial segment
Operational Risk Senior Manager Cpwm
02/2011
-
12/2017
San Francisco, CA
- Ensure the correct execution of the established controls in order to mitigate the risks associated with the process and deliver the best service levels to the different users
- Monitoring of different business projects and internal initiatives
- Anticipate operational changes and business needs as well as the flow of information through the service provided to the different entities of the Bank
- Follow-up to the development of the employees, motivating them and training them in the different operative aspects and of management, administration or operation skills for the correct performance of their functions
- Coordinate and ensure the correct participation and execution of the different internal audits
- Proactively coordinate the execution of the global scenario analysis program supporting the Head of Scenario Analysis in ORM’s CCAR, Framework & Tools
- Support Operational Risk’s monitoring and reporting of progress against regulatory expectations on scenario analysis
- Develop strong working relationship with the business within scope to be a valued and respected partner
Business Operational Risk Senior Manager
06/2006
-
12/2010
Philadelphia, PA
- Together with the Business coverage lead establish an appropriate engagement process with the Business to enable meaningful challenge and oversight and participate in risk management focused forums
- Assist Business Coverage lead / present relevant material as necessary at senior level governances such as Business Risk Reviews and Business, Risk, Compliance and Control Committees as well as for meetings with important stakeholders like the Regulators, 3rd Line of Defense and senior management
- Ensure business adherence to operational risk policies
- Ensure adherence to Consumer Op Risk procedures for independent Business coverage risk managers and for the Business. Assist in the continuous improvement of these procedures to strengthen 2nd line of defense oversight
- Escalate operational risk events within the Business and within ORM as appropriate with relevant context and risk assessment
- Develop strong working relationship with the relevant business / function within scope to be a valued and respected partner
- Execute responsibilities articulated in the ORM Policy for independent operational risk managers
- Assist Business Coverage lead / present relevant material as necessary at senior level governance forums such as Business Risk Reviews and Business Risk Compliance and Control Committees as well as for meetings with important stakeholders like the Regulators, 3rd Line of Defense and senior management
- Proactively drive a team of Operational Risk Analysts to continually assess the adequacy and effectiveness of Citi’s operational risk assessment tools, in particular the MCA
Education
Cabrini University
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Proven leadership skills and ability to lead teams effectively
- Strong communication skills on what ORM’s challenge is and the rationale on why ORM is challenging, including diffusing conflict
- Excellent data / quantitative analysis skills
- Superior communication, facilitation and consensus-building skills. Ability to effectively communicate with senior firm leadership
- Advance Business English skills, written and verbal (using in current job). Mandatory
- Advance Business English skills, written and verbal (using in current job)
- Demonstrated ability to work independently yet interacts effectively, with different levels of management (local and global)
How to write Operational Risk Senior Manager Resume
Operational Risk Senior Manager role is responsible for leadership, english, business, events, digital, design, reporting, security, recruiting, securities.
To write great resume for operational risk senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Risk Senior Manager Resume
The section contact information is important in your operational risk senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Risk Senior Manager Resume
The section work experience is an essential part of your operational risk senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational risk senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational risk senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Risk Senior Manager resume experience can include:
- Risk Management experience and robust understanding of the construction of an effective control environment
- Developing and implementing key indicators for control effectiveness
- Banking Experience required (5+ years in Collections operations required)
- Compliance of valid federal regulations for both internal activities and vendors activities
- Prioritize as the immediate needs of the business change
- Proven ability to drive change the bank initiatives and integrate into business as usual practices at conclusion
Education on an Operational Risk Senior Manager Resume
Make sure to make education a priority on your operational risk senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational risk senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Risk Senior Manager Resume
When listing skills on your operational risk senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational risk senior manager skills:
- Builds an effective staff through recruiting and hiring exceptional candidates, training, performance appraisals, counseling and motivation of staff
- Experience interacting with local and global Risk/Operations managers, reporting results and participating in conferences
- Experience working in Commercial Banking, Financing Services or Broker Dealer Services
- Experience in risk control, process management, reengineering, audit, or consumer banking
- Financial services industry experience, i.e. retail banking, insurance, funds, capital markets etc
- Experience in risk management (Enterprise, Operational, IT) or consulting on risk management type engagements
List of Typical Experience For an Operational Risk Senior Manager Resume
1
Experience For Operational Risk Senior Manager Cpwm Resume
- Maintains documentation on program execution outcomes
- Develop with the Senior Operational Risk Managers a comprehensive strategy to manage high priority initiatives based on CBORC’s goals and provide connectivity between teams (Retail Bank and Mortgage)
- Interface with regulators, Internal Audit and Operations and Technology Risk Management (1st Line)
- Risk Identification, Analysis and Assessment
- To lead the team efforts to the reach of the net flows and the recovery plan of the Small Business portfolios and to promote the accountability of the teams in the performance of the results
- To have an extensive knowledge of the credit cycle of Small Business portfolio and the delinquency behavior of it
2
Experience For Operational Risk, Senior Manager Resume
- To have an extensive knowledge of the Nafin process (Respaldo Nafinsa by Nacional Financiera) for Small Business portfolio
- To have an extensive knowledge of the current Citi policies in terms of Vendor management (TPM, Citi Standards for suppliers, Information Security and Global Credit Risk Management (Chapter 18th and 29th)
- To be proactively engaged in the update and creation of Business Plans, Risk strategies and Global requirements in order to validate their alignment to the Collections strategies
- To lead the external collections agencies efforts through the establishment of clear operational strategies which combine the reach of the net flows, the recovery goals and the control environment
- Directs a key segment of LOB OR activities in accordance with the Bank's operational risk management policies
- Partner with the business in the development and implementation changes to standards, systems and processes used within the operational risk framework
- Administrative support teams
3
Experience For Operational Risk-senior Manager Resume
- High level of knowdledge in
- Valid regulations (Federal Criminal Code, “Disposiciones de caracter general aplicables a las entidades financieras en material de despachos de Cobranza”, “Ley federal de protección de datos personales en posesión de los particulares”)
- Strong IT skillset
- Underlying MCA entities
- Internal Call center
- Oversee Level 2 Control credible challenge to validate controls are in place and working as intended. At LOB/Support Function level confirms standards for controls functions (BCP, Loss Mitigation, Information Security, 3rd Party Service Providers, etc.) are implemented as required. Resolves with line management gaps or escalates operational risk matters
List of Typical Skills For an Operational Risk Senior Manager Resume
1
Skills For Operational Risk Senior Manager Cpwm Resume
- Strong understanding of Operational Risk Management framework and capital considerations
- Strong knowledge of IT and risk related frameworks and standards (e.g. COSO, COBIT, ITIL V3, ISO 27001,ISO31000, SOC2, Trust Principals)
- Strong local professional network with out-of-market expertise
- Supporting the embedding of other Group Operational Risk and Compliance Policies
- Providing quality assurance for operational risk events investigations and/or any compliance breaches
- Supporting the monthly production of MI as required to the Risk Committee
2
Skills For Operational Risk, Senior Manager Resume
- Leading the design and implementation of the USRBM scenario analysis program, in support of Operational Risk Management's Scenario Analysis Standard
- Providing value added feedback to the GF and EO organization leads & the in-business risk staff
- Coordinating with virtual team ORM regional members GF/EO organization’s identification and assessment of significant risks
- Working with other Treasury, Risk, Audit and BUCF colleagues as required
- Day to day oversight of market regulatory risk assessments on current business activities to drive future decision making
- Provides challenging goals, assignments and opportunities for further development
3
Skills For Operational Risk-senior Manager Resume
- Familiarity with corporate and investment banking products / functions / services
- Establishes and implements appropriate oversight to ensure that policies and standards are being adhered to and exceptions are escalated as appropriate
- Reach the Net Flows plan for assigned portfolios
- Reach the “Respaldo Nafinsa” (Nafin) plan for assigned portfolios
- Building a strong working relationships with key GCT stakeholders, working in partnership with them and embedding a deep understanding of compliance and operational risk
- Demonstrate an appreciation of a diverse workforce with differences in style or perspective and leverage diversity to add value to decisions or actions and organizational success.
4
Skills For Business Operational Risk Senior Manager Resume
- Contributing to the Manager’s Control Assessment (MCA) program, including reviewing both systemic and manual processes, identifying and assessing risk, proposing new or evaluating existing controls, and evaluating the adequacy and effectiveness of those controls through continuous monitoring
- Ensuring new or modified digital products or processes
- Identify and escalate potential areas of emerging risks and threats and design and implement strategies for mitigating operational or emerging risk
- Ensure internal reviews by second and third lines of defense as well as examinations conducted by external regulators are well managed. This includes assisting with the clear ownership and documentation of risks and controls, timely deliverables, ensuring audit concerns/issues are fair, and corrective action plans are appropriate
- Helping to ensure that most issues are self-identified by the first line of defense and addressed timely with corrective action plans that no only fix the symptoms by address the root-cause so as to prevent recurrence
- Working on ad-hoc control-related requests, as needed
- Understanding of Citi’s business and product lines
- Understanding of Citi’s Operational Risk Framework
- Drive and determination – high energy level with ability to work independently
5
Skills For Operational Risk Senior Manager Global Functions Resume
- Strong understanding of standard practices supporting Capital Markets businesses, including clearing and settlement cycles, confirmation processes and industry best practices in Operations
- Extensive experience with People Management
- Organizational awareness with an understanding of how to engage the organization to achieve results
- In depth knowledge of Risks, Controls and processes in Financial industry
- Knowledge of statistics would be advantageous. (Theory and practice)
- Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand client and business needs; implement solutions to improve effectiveness and results
6
Skills For Operational Risk Senior Manager Sydney Resume
- Create and foster a trusting and engaging work environment with a focus on employee retention
- Identify and analyze escalated problems and provide guidance to team members for resolution
- Negotiate solutions and acts as a liaison with internal and external customers when necessary
- Collections Vendors/Collections Agencies (2 years)
- Internal audits to Vendors / External Agencies
7
Skills For Operational Risk Senior Manager Markets Focus Resume
- Citi policies policies in terms of Vendor management (TPM, Citi Standards for suppliers, Information Security and Global Credit Risk Management (Chapter 18th and 29th)
- Directly related or combined Operational Risk Management and Internal Audit experience within the financial services industry
- An ability to clearly articulate a business unit’s function, priorities, controls, and impact of issues on the P&L
- Processes mapping and documentation
- High level of knowledge of Collections products and processes (Call center operations, External Agencies,Training, Back office, MIS)
- “Respaldo Nafinsa” (Nafin) process
- A proven success in leading and delivering cross-functional initiatives, while demonstrating strong judgment, thought leadership, critical thinking, and problem solving skills
- Direct, relevant experience in financial services or related field, with enhanced knowledge of the business and channels to be supported
- Financial Crimes, AML Investigations, or Operational experience
8
Skills For SVP, Operational Risk Senior Manager Resume
- ORM CAO, Governance, Audit and Regulatory Relations team to ensure effective business management and regulatory interations
- An affinity for building relationships and consensus across functions and levels of Citi businesses
- Citibank source systems, e.g. Concierge, Citismart
- In consumer products and operations
- Risk Specialists from IR (especially Investment Product Risk) and Control functions to leverage expertise and solicit their participation in risk reviews
- Coordinate with Operational Risk Management staff and In-Business Risk Managers to ensure that the requirements of the global scenario analysis standard and procedures are fulfilled
- Conducting analysis on emerging/potential issues
9
Skills For MOD Operational Risk-senior Manager Resume
- Lead scenario analysis working group meetings
- Maintain supporting documentation within Operational Risk Management's CitiRisk system
- Drives the Businesses to identify and quantify their material, plausible, high severity, low probability forward looking operational risks
- Key Material/Key Operational Risks, metrics, and thresholds; and
- Responding to inquiries, supporting business in audits, contributing to Operational Risk initiatives, maintaining ORM GF and EO risk management documentation in CitiRisk
- Oversee Citi’s key Operational Risk Governance Forums in the EMEA region including the regional Business Risk and Control Committees (BRCC)
- Build an effective, efficient and robust Annual Risk Assessment and quarterly Manager’s Control Assessment for a significant or group of significant business processes within (specify consumer business), with a specific focus on risk related functions and controls; clearly conclude on the “health of controls” with fact-based evidence
- Support efforts to enhance the ongoing sustainability of controls through active, two-way engagement with business owners. Actively participate in efforts to ensue process controls and new project controls are effective; provide necessary fact-based feedback on control efficacy and enhancement needs
10
Skills For Business Operational Risk-senior Manager Resume
- Can clearly articulate the process of supporting a business unit’s function, controls, business priorities, impact on financial reporting, operations, issues and risks associated with various processes and platforms; can quickly identify gaps, effectively communicate and proactively develop solutions
- Partner with Ops team to capture, track, learn from and minimize losses and near miss events. Identify event themes, share, and implement ‘lessons learned’ with Ops Management and document Corrective Action Plans (CAPs)
- Build an effective, efficient and robust Annual Risk Assessment and quarterly Manager’s Control Assessment for a significant or group of significant business processes; clearly conclude on the “health of controls” with fact-based evidence
- Leads the design, implementation and sustainability of operational risk management programs and practices (Scenario Analysis, Event Data Collection, Business Environment Internal Control Framework, Key Risk Indicators)
- Key driver in the design of Operational Risk policies and lead in the implementation of the policies within CitiMortgage
- Creates and maintains standards and processes for the execution of operational risk programs in CitiMortgage
- Works with Senior Operational Risk Directors across Citi to determine appropriate requirements for policies, standards, technology tools and processes necessary for the effective execution of ORM programs
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