Operations Agent Resume Sample
Arvilla Medhurst
263 O'Keefe Skyway,
San Francisco,
CA
+1 (555) 719 5697
Work Experience
Transfer Agent Operations Specialist
12/2017
-
PRESENT
Phoenix, AZ
- Use the system to route the customer’s application appropriately
- Settle the orders with foreign counterparties and on our clients’ accounts
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY NEW YORK RESIDENTS ONLY
- Establishes and maintains working relationships with Customs, Agriculture Department, flight crews, crew transport, other line stations’ ground operations personnel, sales/customer service personnel, vendors and HDQ Dispatch
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY VIRGINIA RESIDENTS ONLY
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY MARYLAND RESIDENTS ONLY
- Filing SED’s for regulated exports
Operations Agent
11/2012
-
08/2017
Los Angeles, CA
- Attend training classes when required
- Complete mandatory training when required
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY MASSACHUSETTS RESIDENTS ONLY
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY RHODE ISLAND RESIDENTS ONLY
- Comply with all Company Procedures, as outlined in manuals, bulletins, and memos
- Follow Company, local and government safety and security policies and procedures
- Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation
- Work to ensure all customers, vendors, and government authorities are aware of the Atlas and Polar arrival and departure times at your station
- Ensure that all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the assigned parking location
Intern, Transfer Agent Operations
05/2006
-
08/2012
Houston, TX
- Month Rule
- INTERVIEWING LOCAL CANDIDATES ONLY DC, MD, and VA
- Use Work Flow on daily basis
- Ensure timely delivery of freight to customers
- Contribute to maintain strong relationships with vendors (airlines, sslines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Meet KPI standards, as per the company’s procedures
- Meets company standards of 52 hours training per year per employee
Education
Indiana Wesleyan University - Kokomo Campus
2001 - 2005
Bachelor's Degree in Computer
Professional Skills
- Demonstrate an ability to teach technical systems and skills to vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft
- An individual with excellent communication, verbal and written skills in English and Greek, German language would be advantageous
- Good computer skills (Excel, Work, PowerPoint, etc.)
- Strong organizational and management priorities
- Prior experience in airline operations
- Speak effectively one-to-one and before groups of customers or employees of the organization
- Carry and operate a radio/pager as required
How to write Operations Agent Resume
Operations Agent role is responsible for software, government, security, training, securities, air, customer, excel, transportation, microsoft.
To write great resume for operations agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Agent Resume
The section contact information is important in your operations agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Agent Resume
The section work experience is an essential part of your operations agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Agent resume experience can include:
- Demonstrating a strong understanding of clients impact
- Manifest consolidations and air bills. Maintain filing of air bills and manifest
- Securing and weighing of all export containers and recording/passing this information on to all relevant departments
- Utilising the AS400 Scanning System for the import/export of all WPX shipments
- Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards
- Maintaining processes as outlined in policies and procedures
Education on an Operations Agent Resume
Make sure to make education a priority on your operations agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Agent Resume
When listing skills on your operations agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations agent skills:
- Communication skills essential
- Someone with demonstrable experience in a similar position
- Previous experience in tourism sector would be an advantage
- Completed College Diploma in Business Administration or in a related field, and one (1) year of relevant experience
- Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, Word
- Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight
List of Typical Experience For an Operations Agent Resume
1
Experience For Ground Operations Agent Resume
- Booking of the yearly/quarterly attestations
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Assist in tracing missing inbound and outbound freight
- Prepare shipment for delivery. Assist in the processing of delivery receipts
- BCL / CSSF Reporting
2
Experience For Transfer Agent Operations Specialist Resume
- Help on dealing with events like capital calls or distributions
- Support team in the account opening process
- Daily cash monitoring of the external cash accounts
- Communication with customers and suppliers
- Rate, route, and facilitate the movement of shipments to meet the service requirements as requested by the customer
- Communicate with customers and coworkers to facilitate the movement of freight and associated paperwork
- Accurately input and retrieve information from computer terminal
3
Experience For Ground Operations Agent LCF Resume
- Distribute alerts and messages to appropriate personnel
- Dispatch drivers to customers and airlines
- Process discharge for personal and commercial mortgage, home line and commercial loans
- Contact with notaries and manage emails baskets
- Help on the NAV production
4
Experience For Portfolio Operations Center Agent Resume
- World checks for new investors
- Input events in the TA system
- Quarterly reconciliation of the investments
- Update the contact lists
List of Typical Skills For an Operations Agent Resume
1
Skills For Ground Operations Agent Resume
- Willing to work varied and flexible shifts
- Checking of freight to the correct destination container/area
- Someone who never stops looking ahead, seeking new ways to delight customers
- Knowledge of basic import/exports and container splitting
- Forklift and equipment training
- Basic awareness and load list training
- A person who wants to learn, grow and drive their career while spreading smiles across the globe
- Proficiency with computer software programs including MS Office (Word, Excel)
- Full driving license holder with no more than three penalty points
2
Skills For Transfer Agent Operations Specialist Resume
- Successful completion or willing to obtain the Canadian Securities Course is considered an asset
- Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test
- Develop and maintain positive working partnerships with, HQ, DC’s, district and store leadership
- Safe driving of warehouse machinery/equipment
- Liaise with Customer airline staff as required
- Assist other Pegasus departments as required
- A cultural interested person, team player and supportive attitude
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY
- Push/pull/lift up to 300 lbs. on a continuous basis
3
Skills For Ground Operations Agent LCF Resume
- Maintain constant familiarization of product offerings and developments
- Willingness to provide service to customers quickly and efficiently
- Autonomy, initiative and attention to detail
- Bilingualism both spoken and written (English and French) is mandatory
- Lift 50 pounds comfortably
4
Skills For Portfolio Operations Center Agent Resume
- Work under stressful situations and tight time constraints in a fast paced environment
- Be well groomed and follow uniform policy
- Preference given to those that have previously handled Pegasus specific customers
- Provide flight operations assistance to Customer airline crewmembers
- Coordinate crew movements with local hotels and transport companies
- Provide timely updates to Pegasus Intranet for Customer airlines
- Monitor movements of Customer aircraft to ensure timely and correct arrival
5
Skills For Field Services Operations Clerical Agent Resume
- To deal with internal and external customer queries in a timely and efficient manner
- While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
- The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision
- The OPS Agent is occasionally exposed to outside weather conditions
- Coordinate and supervise all cargo- related functions associated with handling the flight, which includes inspection of ULD’s, checking the weights randomly or on site inspection of pallets being weighed prior to being loaded onto Atlas Air or Polar Air Cargo aircraft
- Have a specific experience in the areas of duty and operations
- Applicants are required to successfully pass company Initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling
- Bilingual in both Japanese and English (Speaking and Writing)
- Plan and prepare working practices ensuring maximum efficiency
6
Skills For Branch Administrator / Operations Agent Resume
- Ensure that the station-marshalling plan is followed, as required
- To act as the first point of contact for all internal and external customers contacting the hub
- Deal with all internal and external customers visiting the hub in a professional manner
- Conduct a thorough HAZMAT check of all outbound cargo
- Check Accuracy of NOTOC, create if necessary
- Compute Weight and Balance
7
Skills For Operations Clerical Agent Resume
- Send and receive aircraft movement and load messages to and from up line and down line stations via SITA, e-Mail, fax or any other means required to notify all concerned
- Alert crews for flights and arrange ground transportation for crew between aircraft, operations, and hotels as required
- Arrange and order catering for flights adhering to proper catering procedures and levels per Atlas Air and Polar Air Cargo catering standards as provided in the published manuals
- Supervise aircraft and loading crews
- Replace and/or revises aircraft manuals and Jeppesens, as required
- Conduct FOD and Safety audits as required
8
Skills For Operations Analyst With French for Local Transfer Agent Team Resume
- Identify potential problems as they develop and works with the Station Manager, and Customer to reach resolutions
- Ensure that all required Atlas or Polar reports are completed and given distributed
- Follow all required safety and security procedures as dictated by the Ground Security Coordinator (GSC) and the TSA
- Have a broad background in the airline industry or aviation
- Computer literacy, the ability to not only run basic e-mail and word processing programs, but is able to learn and operate proficiently company and industry programs. Some examples are as follows
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY VIRGINIA & MARYLAND RESIDENTS ONLY
9
Skills For Operations Center Land Agent Resume
- INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY MARYLAND, WASHINGTON, D.C., AND VIRGINIA RESIDENTS ONLY
- Answer all calls to the Hub within 3 rings in a professional manner
- Respond to all queries in accordance with company standards. (GSOP)
- Act as Service Centre receptionist
- Represent DHL in a professional and efficient manner in order to increase customer satisfaction
- DHL standard uniform and ID pass to be worn at all times
- Manage day to day workload and seek support when required
10
Skills For Operations Center Agent Resume
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc.Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre
- +3 years experience
- Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services
- Adhere to all company procedures
- Label freight for the dock
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