Operations Associate Director Resume Sample
Pearline Franecki
830 Audie Plain,
Chicago,
IL
+1 (555) 925 4503
Work Experience
Associate Director of Operations
11/2015
-
PRESENT
Phoenix, AZ
- Manages plant’s budget
- Lead technology and infrastructure improvements to increase the productivity of the reimbursement process. Work alongside business and IT leaders to implement enhancements to CRM systems, case management and other relevant systems
- Partner with the hub team in assessing and implementing key technology changes at the hub
- Proactively identify ways to improve the flow of information and usability between various systems and parties
- Assist Specialty Pharmacy (SP) team in creating and executing data requirements as part of data service agreements. This includes ensuring the data received is integrated and utilized to assess trends and improve the reimbursement process
- Directs the daily operations of the ticket office
- Develops sales plans to generate revenue
Associate Director of Operations, Caperna
12/2008
-
10/2015
Detroit, MI
- Provides guidance and supervision to support staff
- Create mathematical models and statistical/bioinformatic analysis platforms in a variety of contexts such as evolutionary dynamics of cancer and cancer progression, treatment responses and treatment optimization and implement them in the scope of the Center’s research
- Determines and implements the most effective ways to create and execute production plans for Broomfield’s products. Develops and deploys Capacity Analysis tools to increase productivity, maximize efficiency, and manage human capital more effectively
- Experience in Call center and/or BPO
- Collaborate cross functionally to deliver and drive results to meet the department’s goals and objectives
- Drive the development of operational policies and procedures that integrate fiscal, human resource, space, and other operational considerations to advance CIRES’ research, educational, and service missions
- Maintain a customer-service culture within the administrative functions of the institute, ensuring that the internal customers’ and external stake-holders’ needs are met in an efficient, respectful, and professional manner
- Operational Leadership: Oversee all operations within the organization. Provide a focus on efficiency, effectiveness, and customer support. Think creatively and strategically to develop and improve operational systems, including systems that are already performing well
Associate Director for Admissions Operations
03/2004
-
08/2008
Los Angeles, CA
- Relationship Building: As one of the executive leaders at CIRES, reporting to the Director, develop strong relationships internally and externally with colleagues, stakeholders, and staff. Be accessible and responsive, serve others by effectively addressing problems. Demonstrate an ability to interact with people at all levels of the organization. Be empathetic and motivating
- Develop and maintain Conversant’s suite of standard and premium custom audiences
- Lead or participate in projects to improve Conversant’s audience targeting platform or enable new audience targeting tactics
- Experience building audience targeting products / practice in Ad Tech industry
- SQL Programming (Intermediate Level)
- Programming experience in a scripting language (Python, R)
- Experience mentoring and training other analysts
Education
Herzing University Madison
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Project management experience and problem-solving skills related to gathering, organizing, analyzing and presenting data
- Project management experience and problem-solving skills related to gathering, organizing, analyzing, and presenting data
- Excellent interpersonal skills in dealing with education and non-education personnel
- Excellent organizational, project management and influential management skills; complemented by a “hands-on” orientation
- Helping direct reports improve skills in areas where most in need
- Recruit and hire colleagues (Center Operations Directors and center colleagues) who possess the skills sets consistent with Concentra’s culture
- Administrative and computer skills
How to write Operations Associate Director Resume
Operations Associate Director role is responsible for training, manufacturing, development, assembly, finance, integration, database, security, planning, reporting.
To write great resume for operations associate director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Associate Director Resume
The section contact information is important in your operations associate director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Associate Director Resume
The section work experience is an essential part of your operations associate director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations associate director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations associate director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Associate Director resume experience can include:
- Providing coaching and support to the Biologics operations colleagues, including the identification and development of key talent and skills within the team
- Prudent: Very strong experience with financial planning, revenue forecasting and managing significant budgets
- Valid driver’s license and maintenance of a good driving record, for occasional driving per the Essential Functions of the position
- Demonstrated capability to deliver results in compliant cost effective manner
- Demonstrated the ability to develop / refine training material for maximum effectiveness
- Work effectively with minimal supervision, have initiative, and be a self-starter
Education on an Operations Associate Director Resume
Make sure to make education a priority on your operations associate director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations associate director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Associate Director Resume
When listing skills on your operations associate director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations associate director skills:
- Strong inter-personal and communication skills consistent with counseling and building developmentally supportive relationships with students
- Project management experience, including managing contractors, sub-contractors, local regulations, planning, schedules, and budgets
- Strong knowledge of Microsoft Office, Maintenance Management
- Experience in business analysis and / or operations process development and execution
- At least two years’ professional experience managing staff, systems and/or projects
- An interest in finding faster, effective and more efficient ways to get things done
List of Typical Experience For an Operations Associate Director Resume
1
Experience For Associate Director of Operations Resume
- Lead the forecasters in creating schedules that effectively align with the requirements while balancing the human side of the business
- Ensures the timeliness and cost effectiveness of the final output of all creative work produced to client expectations
- Provides leadership and management in production of communications, digital experiences and events to grow the client's business
- Continually review and recommend changes to the flow of calls to enhance client experience, maximize resources and improve reporting
- Experience using operational metrics, data/analytics, goals/objectives and dashboards to run, interpret, and drive business performance
- Proven record of building "best of class" operations
- Financial experience, with working knowledge of public education and/or interest in public education
2
Experience For Associate Director of Building Operations Resume
- Work to build good relationships with key individuals at new client
- Counseling or Career Coaching certification by NACE, PARW/CC, NCDA or other professionally recognized certifying agency required
- Lead the forecasters in creating an accurate forecast for all contacts including calls and emails. Forecasting includes long term, short term, and intraday
- Escalate any outstanding queries and projects to the reporting line where appropriate
- Be a contributing member of the IfM’s Management Team, which provides long-term vision and planning of capabilities-related initiatives
3
Experience For Associate Director of Operations, Caperna Resume
- Supports Graduate admissions operations, processing, and technology
- Works with the director in reviewing admissions office process and identifies areas for enhancement
- Provide support to Associate Director and Director on preparing responses on RFPs and due diligence if required
- Familiar with data warehouse principles (relational tables)
- Provides leadership in strategic development of communications, digital experience platforms, and marketing plans to grow the client's business through account and project management
- Ensures the quality and timeliness of production in association with the Creative Leader where applicable
- Manages approximately $20-$25 million of agency billings per year
4
Experience For Associate Director for Admissions Operations Resume
- Account, Production and Operations department has approximately 90 Clorox employees and contractors in three locations: Oakland, CA, Durham, NC and Palm Harbor, FL
- Serves as an expert in admissions operations with particular emphasis on Ellucian Colleague, CollegeNET Admit, DocuWare
- Assists the supervision of permanent and seasonal clerical staff
- Acts as the point person for graduate admissions within the admissions operations and Technology staff
- Work with graduate admissions to make sure technologies specific to their operations work and function properly
- Supports and manages projects related to the ongoing development and enhancement of the student information system, collaborating with Pratt IT staff, outside consultants and vendors to ensure the improvement of business processes and integrity of the student data system
5
Experience For Associate Director, Enrollment Operations Resume
- Tests, debugs, maintains, develops and documents departmental information technology systems, applied fixes, updates, patches and software including Ellucian Colleague, CollegeNET Admit, and DocuWare as well as new technologies introduced to Pratt Institute
- Supports and projects related to the ongoing development and enhancement of the student information system, collaborating with IT staff to ensure the improvement of business processes and integrity of the student data system
- Helps maintain and recommends ongoing improvements to Admissions ongoing technology
- Identifies release risks and issues and works to resolve them and performs configurations and deployments of new software releases and updates to pre-production environments
- Performs quality audits on departmental information technology functions to ensure quality standards are being met
- Provide guidance to admissions department end users on Ellucian Colleague, DocuWare and CollegeNET Admit application uses and operating parameters, including assistance in accurately updating, validating and maintaining system data
- Coordinates with vendors and IT staff to resolve operations issues
6
Experience For Associate Director, Optum Operations Resume
- Analyzes the needs of Admissions personnel and prospective students and develops, maintains, standardizes, or revises technical documents, user guides, release notes, help systems, document libraries, and documentation portals
- Write, modify and generate ad hoc queries and reports within the Business Objects and ASR reporting tools
- Assist with the identification and definition of new reporting requirements
- Provide admissions staff with reports and queries that are specifically related to Admissions area on an as needed basis
- Communicates and coordinates with members of Elucian functional leadership team, outside vendors, and IT staff to insure appropriate integration of processes and modules across Campus Solutions
7
Experience For Associate Director of Operations, AP for All Resume
- Acts as a liaison with the Technology offices on campus and assists in the implementation, administration, and maintenance of Admission’s system security standards, policies, and procedures
- Instructs Admissions users on information security threats and security procedures and the proper usage of information technology resources
- Assists with IT department security assessments and audit reviews and in the implementation and enforcement of security assessment and audit procedures as required by department and in conjunction with IT department
- Manage day-to-day operations, including
- Lead the ongoing development of the Slate CRM for Undergraduate Admissions
- Manage updates to the Admissions website and ensure all messaging is consistent across all platforms
8
Experience For Cires Associate Director for Operations Resume
- Lead communication and marketing strategy across all platforms – Twitter, Facebook, email, website, and other social media channels
- Responsible for scheduling facilities within the Wellness, Recreation, & Athletic Center and Paramount Gym
- Responsible for maintaining accurate records, health forms, maintenance reports and external contracts and insurance for the entire facility
- Uploads application information, test score and other admission data into the student information system
- Ensures data is processed correctly. Identifies issues with the data import process and then works IT staff and vendors to resolve issues
- Attends and participates in professional group meetings; stays abreast of new trends and innovations. Serves on campus committees as needed
- Supervise members of the Undergraduate Admissions operations team
9
Experience For Associate Director, GMP Operations Resume
- Develop strategy and lead the execution of all departmental functions throughout the Admissions lifecycle
- Develop and render official admissions reports and provide ad-hoc data to admissions team, and university leadership, as requested
- Share admissions data with other departments and third-party vendors, where appropriate
- Assist as needed with admissions recruitment events on- or off-campus
- The ability to communicate with technical and non-technical individuals
- An analytical and technical demeanor and mindset
- The ability to work on a team, on independent projects, and collaborate with internal and external parties including consultants and other university departments
- Oversee the day to day operations of the Wellness, Recreation and Athletic Center
10
Experience For Senior Associate Athletics Director for Sport Administration & Internal Operations Resume
- Work with University janitorial and buildings and grounds staff and outside contractors and vendors to maintain the daily and annual maintenance of the Wellness, Recreation, & Athletic Center
- Work with University Capital Projects Department on any new construction in the facility
- Work cooperatively and interact well with Long Island University/Brooklyn Campus student body, staff, administration, & faculty
- Liaison and coordinator for all special events, athletic events, University events, and Community and external events held within the Wellness, Recreation, & Athletic Center and Paramount Gym
- Make continuous safety audits of facility, equipment, and personnel
- Work with campus security to secure all offices, doors, computer hardware, facility equipment, pool, fitness center, mechanical and electrical rooms, and other high risk areas as well as perimeter security and coordinate with security for all internal and external events
- Establish and enforce facility safety and risk management policies and procedures for ensuring the safety of all staff, participants, customers and the security of the building
List of Typical Skills For an Operations Associate Director Resume
1
Skills For Associate Director of Operations Resume
- Listen, lead, build a team, motivate, engage, and resolve conflict and interpersonal skills
- Demonstrated ability to direct a program of substantial breadth and complexity with experience in project execution
- Demonstrated skill and interest in personnel supervision and development
- Maintaining/updating a cleaning validation master plan
- Maintaining/updating a site master validation plan
- Ensuring robust SOWs and good communication to deliver programs right the first time
- Demonstrated knowledge in more than one pharmaceutical and/or Biotechnology manufacturing operation (e.g. manufacturing, technology, engineering, quality.)
- Skilled in group problem-solving and working with complex concepts in a dynamic setting
- Leadership: Proven track record setting vision and leading large account, project and production teams, developing staff plans
2
Skills For Associate Director of Building Operations Resume
- Experience repairing and maintaining large buildings, dormitories, and workshops
- Maintain effective working relationships with other personnel including subordinates, peers, superiors, vendors, contractors and other contacts
- Self-starter; strong track record of challenging the status quo and moving the business forward
- Previous experience with career coaching, and development of career related programming required
- Experience in metal working and welding environment/fabrication and assembly
- Demonstrated knowledge of Six Sigma, Lean Manufacturing and ISO
3
Skills For Associate Director of Operations, Caperna Resume
- Analyze application data to help optimize admissions decisions and perform quality control checks prior to admissions decision and financial aid release
- The ability to manage multiple tasks and establish priorities
- Advanced knowledge in Excel and PowerPoint or strong foundation with desire to learn more
- Anticipate, initiate, and prioritize projects in a rapidly-changing environment
- Equivalent of 10+ years of relevant integrated agency (Design, Traditional, Digital, Social) advertising experience
- Equivalent of 5+ years of experience directly managing account, project and production teams
- A strong understanding of financial instruments, product lifecycles and settlement markets
- Maintain Custodial, Grounds, and Warehouse equipment and machinery in operating condition at all times, ensure timely repairs and ability to be safely operated
4
Skills For Associate Director for Admissions Operations Resume
- As a supervisor or manager with multiple direct reports and experience in contractor management
- Experience in strategic planning in order to successfully partner across all functional owners within the organization
- Experience with nonhuman primates
- Experience as a Six Sigma Consultant
- Managerial experience with strategy implementation, collaborative partnerships, project management, assessment, talent management, and budget oversight
- Experience in operations
- Identifies and prioritizes issues, ensures alignment, and tracks assignments/projects to satisfactory completion and/or realization
- Coordinating ongoing facility testing and monitoring
- Driving the growth of PDTS by actively seeking opportunities for establishment, improvement, development, and maintenance of strategic partnerships
5
Skills For Associate Director, Enrollment Operations Resume
- Understanding of fund accounting, valuations and performance would be useful for the role
- Evaluating performance and providing performance-related feedback
- Facilitating training opportunities when applicable
- Maintaining area procedures and ensuring adherence
- Estimating man hours and materials and to visualize the job to be performed
- Understanding of business functions (HR, finance etc.)
6
Skills For Associate Director, Optum Operations Resume
- Making Shire a customer of choice with our external providers
- Ensuring his/her team delivers upon commitments
- Ensuring the quality and accuracy of documentation generated in the area
- Maintaining the qualified state of the GMP area
- Supporting the Sales efforts by attending pitches with prospective clients, consultants and Prime Brokers
- Responsible for drafting and negotiating all sponsor contracts, tracking and processing all incoming revenue
7
Skills For Associate Director of Operations, AP for All Resume
- Evaluate, select, and apply standard engineering techniques procedures, and criteria, using judgment in making adaptations and modifications
- Leadership and day to day oversight of management and administration of large team including remote staff belonging to Risk Adjustment Medical Coding
- Maintain accountability for implementing and consistently maintaining center programs and policies
- Implement and ensure ongoing compliance with all operational policies, procedures and training programs within all centers in assigned region
- Maintains and recommends ongoing improvements to Admissions ongoing technology
- Assists Information Technology staff involved in designing and maintaining data or database systems related to Admissions
8
Skills For Cires Associate Director for Operations Resume
- Supports the admissions department at events, including occasional evening and weekend events
- Lead the development of coherent and robust business processes for internal staff, including documentation and training
- Systems, Databases, Architectural software (CAD, Revit, etc.), Scheduling software, etc
- Manage the expense management process through the use of Staffing Models
- Partners with Managing Leader to establish reasonable Agency revenue and cost goals
- Reports to Managing Leader -- Clorox Agency, and sits on the Clorox Agency Leadership Team
- Acts as a project manager for new technology and processing initiatives
9
Skills For Associate Director, GMP Operations Resume
- Designs queries, and provide business process recommendations to facilitate more accurate data extraction for Business Objects and ASR reporting tools
- Complete visual inspections of facilities, equipment and reporting procedures
- Work with Area Leadership Team to ensure quality medical care is provided to all patients
- Interact and engage with Area Leadership Team continuously and professionally in order to ensure that the needs of the centers and customers are met on a regular basis
- Guide the Center Operations Directors in continuous improvement projects as necessary based on review of center performance metrics
- Work closely and accurately within established guidelines
- Works with Area Leadership Team to gather marketplace trends and gather competitive information
- Financial management and oversight
10
Skills For Senior Associate Athletics Director for Sport Administration & Internal Operations Resume
- Responsible for operational and financial performance of all assigned centers
- Review and understand financial reports
- Assist in annual budget creation
- Oversee and guide Center Operations Directors in ordering supplies, managing inventory, approving invoices and selecting local vendors to minimize the cost of out sourced services
- Oversee market coding, compliance and charge entry practices to maximize reimbursement
- Complete payroll as required
- Oversee and ensure that daily currency transactions are reconciled
- Oversee and manage accounts payable, accruals and market financial management
- OSHA standards and industrial safety standards
List of Typical Responsibilities For an Operations Associate Director Resume
1
Responsibilities For Associate Director of Operations Resume
- Give special attention to facility needs such as interior/exterior lighting problems, dressing rooms and lockers, air conditioning/heating ventilation, emergency exits/stairwells, plumbing and or electrical problems
- Organize and prioritize management skills, excellent oral and written communication skills
- Leadership skills, the ability to work well both individually and within a group, and the ability to successfully collaborate
- BS or BA in related field such as biology or animal science with 9 years of Progressive supervisory and managerial experience in a laboratory animal setting
- Supervisory experience in a GLP pharmaceutical setting
- Experience leading operational teams
2
Responsibilities For Associate Director of Building Operations Resume
- >5 years’ experience in Operations leadership role, preferably Drug Substance Operations
- Experience in business analysis and / or operations process development and execution
- Serve as a subject matter expert in areas critical to animal facility and program support including cagewash, husbandry practices, caging, and water systems
- Assists RTLs and SASTLs in the coordination of RSD training and on-boarding
- Regulate the posting of materials in halls, bulletin boards and throughout the rest of the facility
- Lead and manage the operational lifecycle and strategic development of all incoming events business and partnerships
3
Responsibilities For Associate Director of Operations, Caperna Resume
- Conducted analysis of, and strategy towards, organizational planning
- Ensure the ongoing compliance of the Pilot Plant by
- Maintain client communication and work towards accommodating client needs/requests
- Works with all practice managers and director of nursing to ensure that all DOM clinics are prepared for TJC, DOH, EOC visits and leadership rounds
- Oversees clinical practice analyst and assists in triaging work requests for DOM customers
- Manages DOM float pull in collaboration with director of nursing
- Monitors, distributes, and collaborates with Patient and Guest Relations regarding patient grievances
- Manages DOM float pool in collaboration with director of nursing
4
Responsibilities For Associate Director for Admissions Operations Resume
- In supply chain, manufacturing, and process improvement
- Report all maintenance and facility issues to the buildings and grounds department and keep records of all work orders for the facility
- Purchase and maintenance decisions on all facility equipment and supplies ensuring their safety and availability for participants and members within the Wellness, Recreation, & Athletic Center
- Responsible for the fiscal operations of the Wellness, Recreation, & Athletic Center. Establish goals and objectives, monitor and administers the facility budgets and directs the operation of all budgets
- Responsible for developing and administrating revenue generating programs, examples include, but are not limited to facility rentals
5
Responsibilities For Associate Director, Enrollment Operations Resume
- Sit on various campus committees
- Take immediate corrective action when appropriate
- Oversee audience development strategy for events
- Potential for management of direct staff
- Assure that the care and welfare of laboratory animals is provided in accordance with USDA and GLP regulations and AAALAC International guidelines
- Provide leadership to the Comparative Medicine Operations group to maximize the contribution of professional and technical staff to meet CM’s strategic objectives
- Optimize the execution of the daily operational workload and management of a large complex group to deliver flawless animal care and welfare, support in vivo experimentation, harmonize business practices and support the preventative medicine program
- Responsible for development and implementation of appropriate quality assurance programs, evaluation of capital equipment and supplies and effective management of physical resources within CM
- Lead in operational excellence by defining metrics and key performance indicators. Work with CM colleagues at other sites to share practices in managing resources and standardizing operations
6
Responsibilities For Associate Director, Optum Operations Resume
- Assess development and implementation of enhanced and/or new technologies, equipment and procedures for application to the work environment
- Manage talent through focused colleague career development and performance management
- As a member of the site CM leadership team, play a key role in building and executing a comprehensive strategy for CM, and partner with all groups in CM to optimize cross-line operational efficiency and set staff project priorities to improve productivity through effective management practices
- Responsible for driving a culture of Continuous Improvement by deploying MSD Six Sigma tools within the IPT
- Accountable to deliver on production requirements
- Responsible for tactical and strategic planning and decision making for the Biologics IPT, to ensure supply of high quality product through tactical planning and execution of production schedules
- Proven financial stewardship for budget development and control
7
Responsibilities For Associate Director of Operations, AP for All Resume
- Consistently deliver on key performance metrics, e.g. schedule adherence, EHS and Quality Compliance, and budget performance
- Foster collaboration with other functional support and operations areas
- Provide Operations leadership on strategic new project and process tech transfer activities
- Lead, coach, and mentor operations managers and supervisors
- Assume accountability for financial and non-financial results (budgets and actuals)
- Direct and lead quality improvement and process transformation initiatives
- Deliver on productivity savings within operations in partnership with cross functional teams
- Foster and promote employee engagement
- Ensure operations is adherent to various compliance policies, and contractual obligations
8
Responsibilities For Cires Associate Director for Operations Resume
- Plan, direct, and supervise Custodial, Grounds, and Warehouse services, including personnel, in cleaning, upkeep, maintenance, scheduling, event planning/coordination, and general condition of the campus buildings as well as the campus grounds in landscaping, renovations, new construction, improvements, and equipment maintenance
- Oversee all aspects of campus events, activities, functions from the planning phase through post event clean-up
- Manage the Severe Weather team to coordinate snow removal, campus clean-up and other weather related events ensuring the campus is safe for the College Community
- Set and maintain standards for cleanliness, cleaning techniques, and expectations through the department
- Provide management, operational, logistical, and hands-on support for all custodial, grounds, and warehouse matters, including field supervision, lead craft support, and contractor oversight with an emphasis on quality and cost management
- Review incoming work requests, complete job planning activities, and review/incorporate all pertinent safety procedures. Ensure work documentation is accurate and complete
- Demonstrated success in defining project goals and objectives as well as tracking and reporting out progress against defined goals to project stakeholders
- Responsible for developing and administrating revenue generating programs, examples include, but are not limited to facility
- Regulate the posting of materials in halls, bulletin boards and throughout the rest of the
9
Responsibilities For Associate Director, GMP Operations Resume
- Be a subject matter expert within the Operations and provide comprehensive, in-depth consulting and leadership to team and partners at a technical level
- Perform Operational Excellence assessments and identify initial operational gaps while creating specific action plans to address
- Record of accomplishment in driving improvements in service, cost, quality and safety
- Lead the team in vacation planning activities
- Manage the WFM tool for workforce management on a business specific basis for each department for scheduling, time off, and attendance
- Track, report and administer all aspects of time keeping, the attendance policy and corrective actions
- Manage, plan, schedule, and incorporate preventive maintenance schedules and technique to keep campus buildings and grounds in optimum aesthetic and condition
- Manage operating and capital budgets to ensure that operations and projects are cost effective, completed in a timely and accurate manner, and on budget, including managing external contracts
- Perform field supervision and lead craft or contractor resources to complete work in an efficient manner with emphasis on quality, cost management, and safety. Oversee all maintenance, repairs, renovations, upgrades while maintaining high standards of living and compliance with all applicable codes and regulations
10
Responsibilities For Senior Associate Athletics Director for Sport Administration & Internal Operations Resume
- Maintain accurate records including blueprints, CAD files, bids, change requests, value engineering, schedules, payments, correspondence, etc. Ability to read, interpret, and apply information from files, drawings, schematics, catalogs, laws, procedures, standards, reports, and manuals
- Understand the clients, their motivations, approach and any key issues and match our service accordingly
- Identify best practices and improve internal systems with an eye toward future needs and budget realities. Document operational processes and improve controls within the client service team work to assist Director in ensuring successful ISAE3402 / SSAE 16 annual reviews
- Daily oversight of all production related activities and management of client’s deliverables related to operations
- Serve as a key point of escalation on matters and processes and resolve ad hoc client requests
- Lead and support technical development projects for the clients
- Carry out activities and tasks for clients as is required to achieve remarkable service standards
- Act as liaison between the client and the production team in India to ensure client satisfaction and work to build and maintain positive, effective relationships there
- Work closely with other departments within GlobeOp to ensure remarkable service for these clients including, Valuations, Sales, Fund Accounting, Operations and Technology
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