Operations Program Manager Resume Sample
Marilie Dibbert
755 Gibson Fort,
Philadelphia,
PA
+1 (555) 500 8168
Work Experience
Operations Program Manager
12/2016
-
PRESENT
New York, NY
- Drive closure to NPD, SE and CIP projects; plant AFE’s supporting NPD, SE and CIP projects
- Strong interpersonal skills required in the areas of verbal and written communications, employee focus, service to internal customers, vendor’s professionalism, coaching, influencing, and team building
- Facilitating finalization of Global Merchandising Bill of Materials (BOM) and placing finalized and approved digital assets on our digital asset storage and sharing platform for the NA and other regional market segments
- Soliciting and consolidating global feedback on our digital asset storage and sharing platform. Preparing recommendations for and project managing delivery of platform improvements based on customer and/or business needs
- Supporting NA Channel Marketing (CM) on feasibility and execution of projects requiring cross-coordination with GSO 3PL Ops and GSO Launch PMs
- Consolidating NA Field Sales merchandising and demo feedback periodically as part of launch post mortems and ongoing improvement efforts
- Preparing launch assets for the NA Channel Marketing and NA Sales team
- Keeping GSO Launch team members informed of changing needs, trends, or concerns from the NA teams
Senior Operations Program Manager
04/2011
-
06/2016
Dallas, TX
- NPI Project Management of Operations deliverables - operations project planning, NPI issue resolution, design for cost and manufacturability, product cost safeguarding, supply chain planning & execution,consciously made Risk Buy and Tooling decisions, manufacturing readiness and execution, mfg quality, regional fulfillment
- Being subject matter expert and key escalation point for business groups, regions and design in all matters of Operations NPI Readiness. Ensuring Operations Operating model fits business partners needs
- Jointly driving NPI end to end project management: schedule and milestone alignment, issue resolution and risk reporting in full cooperation with NPI GTM Program Manager and Product development project leader
- Product Launch Center project set-up, Logi Playbook workflow load, data accuracy & completeness & NPI topline Executive risk reporting
- Preparation and scheduling of critical milestones assigned, where applicable including organizing approval meetings and management reviews while ensuring readiness of deliverables, material and data for these milestones
- Drive project post-mortem and post-launch NPI Executive Reporting to identify and drive NPI best practices
- Contribute on improvement and development of processes and tools to facilitate and standardize project activities
- The channel and our customers are confident in Microsoft’s strategy and ready for our leadership and help with their own transformations
Business Operations Program Manager
07/2007
-
03/2011
Philadelphia, PA
- Industry Innovations are disrupting our customer’s businesses while creating new opportunities for Microsoft to demonstrate business value
- Responsible for new product introduction programs into Operations. Programs are composed of a portfolio of projects focused on hardware, reagents and sensors
- Coordinating manufacturing and sourcing capabilities (Manufacturing, Original Equipment Manufacturing (OEM), Logistic, Quality, and Finance), articulating the optimum project path toward Product Requirements Document (PRD) fulfillment and leading its execution
- Initiating an extended team to plan and coordinate several smaller projects in the Manufacturing Operations area, involving supplier selection, component sourcing, make-versus-buy recommendations, supply chain, SKU creation, quality control, validation, vendor qualification, planning, costing
- Organizing project reviews and providing project status updates to the Operations Leadership
- Coordinate the efforts of technical teams in the field of software, mechanical design, plastics, fluidics, automation, Printed Circuit Board (PCB), Field Programmer Gate Array (FPGA), Graphics Processing Units (GPU), power supplies, semiconductor, packaging, molecular biology reagents, chemicals
- Support and participate into Practical Process Improvement (PPI) initiatives
- Ensure required compliance levels with regulatory agencies are met: ISO13485, cGMP, 21CFR820 regulations, safety, emissions and shipping
- Assist the Buyer/Planner during the Verification & Validation (V&V) and Commercialization phase
Education
Wittenberg University
2003 - 2007
Bachelor's Degree in Engineering
Professional Skills
- Excellent verbal, written, and presentation skills. In particular, a demonstrated ability to effectively
- Strong communication skills, and proven track record of program management and managing quality/cost improvement in our external manufacturers
- Strong communication and interpersonal skills with proven ability to impact & influence key stakeholders
- Strong analytical skills with excellent knowledge of Oracle, SQL and PL/SQL
- Outstanding analytical and problem-solving skills and demonstrated ability to deliver data driven insights across a business
- Data mining and statistical analysis skills with experience with creating and using data repositories to create a clear picture of in-stock position
- Strong analytical and problem-solving skills; comfort of working with data and driving insight and action
How to write Operations Program Manager Resume
Operations Program Manager role is responsible for analytical, interpersonal, excel, organizational, collaboration, business, presentation, influence, advanced, microsoft.
To write great resume for operations program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Program Manager Resume
The section contact information is important in your operations program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Program Manager Resume
The section work experience is an essential part of your operations program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Program Manager resume experience can include:
- Strong verbal and written communication skills with a demonstrated experience engaging and influencing cross functional teams, both internal and external
- Communication skills – verbal and written, ability to communicate complex ideas simply and effectively
- Effective leader with demonstrated ability to effectively communicate company/business area policies, procedures and objectives to various stakeholders
- Demonstrated excellent communication skills and ability to matrix manage in a complex team environment
- Strong verbal and written communications skills including listening, probing and interpretation
- Excellent skills in analytics, quantitative reasoning, and problem solving
Education on an Operations Program Manager Resume
Make sure to make education a priority on your operations program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Program Manager Resume
When listing skills on your operations program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations program manager skills:
- Effectively influence and solve problems with clear business focus and strong relationship-building skills
- Strong communication skills and effective in managing projects cross teams
- Strong collaboration skills. Ability to create effective relationships, listen, communicate, influence, and partner across organizations
- Excellent communication skills with ability to build solid relationships with individuals at all levels
- Excellent communication skills with ability to build solid
- Strong analytical skillset in the context of supply chain planning/forecasting
List of Typical Experience For an Operations Program Manager Resume
1
Experience For Senior Operations Program Manager Resume
- Strong project management skills managing NPI program schedules with multiple functional input and management
- Experience partnering effectively with different operational support teams
- Proven track record of high ownership and problem-solving skills
- Excellent communication skills and the ability to lead through influence across all levels within ViaSat
- Excellent communication skills - verbal, written and executive presentations
- Strong written and verbal skills with a clear ability to articulate project updates to executives
- Communication skills and demonstrate attention to detail
- Good analytical and communication skills with the ability to influence
- Proven track record of high ownership and problem solving skills
2
Experience For Marketing Operations Program Manager Resume
- Executing projects within a budget, effectively allocating resources to optimize business results and providing accurate forecasts and budget spend
- Prior experience in manufacturing, supply chain management, supply demand management, or/and project management
- Communicate effectively and establish credibility with technical and non-technical stakeholders including executive staff
- 3+ Project Management Experience and/or Marketing Experience
- Have a great blend of business and program management skills, with a technical understanding of how Support is delivered across Commercial Programs
- Experience with proven results in Business Analysis & Planning
3
Experience For Business Operations Program Manager Resume
- Self-driven, motivated and excellent in problem solving skill with exceptional analytical and persuasion on directions
- Management through influence skillset
- Demonstrated knowledge and experience in specific functional area standards, procedures, and applicable government/environmental regulations
- Communicate effectively, in both oral and written form, with all levels within FireEye Inc
- Apply excellent project management with a good understanding of the testing lifecycle and key components of test planning and quality assurance
- Work experience in Project Management with a demonstrated track record of delivering business value through process documentation and efficiency
- Project management, inter-personal, and communication skills, with attention to detail
- Organizational and time-management skills to fulfill daily, weekly, monthly deliverables
4
Experience For Senior Global Operations Program Manager Resume
- Effectively communicates to all levels of the organization including SMEs (Subject Matter Experts), Principal Technologists, CTOs, CIOs, etc
- Adapt, learn skillsets, and gain understanding of operational challenges
- Analyzing and integrating in-market customer issues and sales blockers into the portfolio planning and prioritization framework
- Making maximum use of provided company resources to meet or exceed objectives, prioritizing projects based on Return on Investment and project Payback
- Educating and informing operational teams on the (Azure) business strategy, goals and go to market dependencies/priorities
5
Experience For Mission Operations Program Manager Resume
- Balancing multiple inputs, priorities and needs
- Prioritizing operational projects with multiple dependencies
- Networking or technology deployment with CCNA/JNCIA or equivalent experience
- Proven track record of defining, modeling and improving complex processes
- Experience developing presentations and whitepapers and influencing and working with peers, stakeholders, customers, suppliers and partners
6
Experience For NPI Operations Program Manager Resume
- Have passion for unlocking new business insights and storytelling using data, user stories, and experiences
- Experience of owning & managing Programs and Projects with global stakeholders in a matrix organization
- Experience managing and successfully delivering large scale software development projects
- Ensure all underlying Service systems (ie, ERP, MRP, CRM, Business Intelligence) are maintained and updated to allow effective ongoing operations
- Experience in managing cross-functional projects, Program Management or Manufacturing
- Experience either writing code or managing technical delivery via Agile methodologies
- Min. 7-10 yrs. Experience in mix of NPI, SCM, manufacturing, engineering and Project Management fields
- Improve the Partner Incentive support experience – improving quality and reducing costs
- Support digital transformation benchmarking and monitoring legacy and modern experiences
7
Experience For Digital Operations Program Manager Resume
- Experience with offshore high volume, outsource manufacturing strategies
- Experience working in an international supply chain
- Experience in managing multi-faceted, complex projects or programs
- Partner with internal stakeholders managing order to cash fulfilment, back order management and launches to deliver best in class customer experience
- Operate, sustain and scale diverse set of operating models (consignment, multi-channel fulfilment, Brick and Mortar) across AOC
- Tax, business incentive, technical program management, or environmental permitting experience required
8
Experience For System Operations Program Manager Resume
- In-depth knowledge and demonstrated success in implementing DFX programs
- Experience in audit controls and reporting
- Experience supervising teams of 15 or greater personnel
- Define, align and deploy strategic initiatives and goals to all functional teams within GOS using proven strategy deployment processes
- 3+ Project Management Experience. Practical knowledge with business process, such as PSP (Problem Solving Process), Lean Six-Sigma/DMAIC
- Experience in customer facing role and/or service logistics
- Develop and improve project and program management processes, prioritizing ways to leverage technology and automate
- Experience working in operations, social responsibility, or compliance
- Proven knowledge of business reporting
9
Experience For SMB Operations Program Manager Resume
- Significant experience in Finance, Sales/Marketing Operations, Business Development, Program Management, or other related fields
- Experience partnering with leaders at Director and VP Levels
- Experience leading cross-functional projects/programs
- Experience working with Excel and other analytics software (e.g., Tableau)
- Experience working with globally-distributed teams
- Strong knowledge and understanding of current industry trends
- Conduct complex data analysis on marketing campaigns and programs, assess effectiveness and forecast future performance
- Understand, prioritize and drive to completion a diverse portfolio of efforts managing status, QA and risks
- Experience managing distributed, cross functional meetings to keep teams on track and aligned
10
Experience For AWS Academy Operations Program Manager Resume
- Experience with program management execution for rapidly growing organizations
- Project Management experience managing numerous projects/initiatives simultaneously in a matrix organization required
- Experience managing cross-functional international product projects and programs with tight deadlines
- Skill in MS Office, proficient in producing presentation, and ERP systems
- Work-related experience in a similar role within any of the following areas: supply chain, inventory, operations, IT and/or strategic initiatives
List of Typical Skills For an Operations Program Manager Resume
1
Skills For Senior Operations Program Manager Resume
- Good vision, analytical, process oriented and strong problem solving skills
- Experience working with large, complex data sets and familiarity with statistics or other analytical techniques; excel skills are required
- Strong program management and multitasking skills in dynamic environment
- Strong relationship skills, working with cross- functional teams
- Strong quantitative and qualitative experience in Logistics/Supply Chain, Transportation, Engineering or Business experience
2
Skills For Marketing Operations Program Manager Resume
- Outstanding collaboration and relationship skills
- Demonstrated experience in combining strategic thinking with ability to execute at a tactical level, while being in an influencing role
- Demonstrated experience working closely with Product Marketing and/or Product Development in transferring product from Development to Production
- Demonstrated experience in managing process ownership and delivering process optimization / improvement initiatives
- Experience with EDI messaging, SQL query writing and experience with BI systems
- Experience driving proven business process improvements and working proficiency in business process tools
- Demonstrated experience in successfully leading and influencing cross-functional teams
3
Skills For Business Operations Program Manager Resume
- Prior experience in delivering leading-edge order to cash capabilities
- Proven expertise in effective requirements gathering and synthesis, enabling rapid product development
- Project management skills are needed, including ability to direct multiple programs
- Experience with materials planning of components or finished goods
- Effectively manage late requests and escalations, evaluating
- Experience working in a relevant role in financial services; Treasury operations experience required
- International experience and/or experience working in a multi-cultural environment
- Self-starter with a strong passion, expert at prioritization, time management and expectation setting
- Demonstrated experience working with multiple teams to achieve alignment and agreed outcomes
4
Skills For Senior Global Operations Program Manager Resume
- Coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment
- Prior experience and knowledge in the bike industry (knowledge of road, triathlon, and mountain bikes / components)
- Collecting business requirements from key stakeholders and converting them to technical requirements and managing their prioritization with engineering teams
- Engineering Experience in a PM or Development based discipline
- Experience in identifying an issue, investigating, developing a solution, implementing the change and monitoring the results
- Experience mastering and maintaining product & pricing information in SAP
- Communications/PR/Marketing experience, specifically in marketing, promoting Dell/EMC enterprise solutions and capabilities
- Customer reference, customer advocacy experience: developing, managing programs and creating assets
5
Skills For Mission Operations Program Manager Resume
- Experience creating and maintaining meta product & pricing information
- Experience creating and maintaining product and pricing information
- Experience developing and /or fostering partnerships, particularly within the children’s and financial education
- Strong capacity for leading change, dealing with ambiguity and
- Relevant experience, including project management, software release management, and/or consulting on customer service and support operations
- Project management experience particularly on expanding system capabilities to meet business requirements and customer facing scenarios
- Experience owning and driving Supply Chain or Reverse Logistics solutions
- Experience in troubleshooting and implementing corrective actions
6
Skills For NPI Operations Program Manager Resume
- Experience motivating and leading a contingent workforce
- Experience in strategic sourcing, enterprise technology, or electronics manufacturing
- Experience using Jira or similar software lifecycle management tools along with a code repository and version controlling system
- Experience in architecting data warehouse solutions and integrating technical components
- Experience supervising staff including financial analyst and administrative assistant
7
Skills For Digital Operations Program Manager Resume
- Hands-on experience with Microsoft BI toolsets, in particular building PowerBIs visualizations and supporting data models
- Experience setting up and running operational function
- Strong understanding of enterprise integrated planning
- Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple groups in an organization
- Experience with metrics for assessing and reporting program and/or operations progress, productivity and variance analysis
- Experience in finance, engineering, logistics, manufacturing
- MRP system experience and the ability to apply that knowledge to a complex, changing environment
- Experience in using project management software and/or process. Trek uses Workfront PMS
- Troubleshoot SKU, Pricing and data flow issues. Provide system, process and data expertise to diagnose issues, prioritize, and support resolution
8
Skills For System Operations Program Manager Resume
- Provides input on portfolio decision making and prioritization communications as part of the defined ROB
- Strong track record of exceeding established goals on a consistent basis
- Experience working on Medicare/Medicaid projects
- Experience or training in process improvement such as LEAN/Six-Sigma
- Experience in hardware pricing, procurement, program or project management role
9
Skills For SMB Operations Program Manager Resume
- Strong business acumen, with a talent for using data to achieve and support key decisions
- Experience using data visualization technologies to help drive business insights
- Experience working in video content management, web content management, digital media production, workflow, CMS, and content operations
- Experience managing cross-functional projects and programs with tight deadlines
- Experience applying agile methodologies to a delivery team
10
Skills For AWS Academy Operations Program Manager Resume
- Experience in Partner Sales involving one or more Microsoft
- People management, people development and/or mentoring experience
- Five or more years of online advertising operations experience
- 2years of experience working with senior Microsoft leaders & stakeholders
- Experience with and detailed knowledge of data warehouse technical architectures, infrastructure components, ETL/ ELT and reporting/analytic tools
- Experience with relational and star schema data modeling concepts
- Work experience with very large data warehousing environment
List of Typical Responsibilities For an Operations Program Manager Resume
1
Responsibilities For Senior Operations Program Manager Resume
- Strong system development and deployment experience necessary
- Work effectively under a deadline and in a multiple demand environment
- Experience in business intelligence, data warehousing and data analysis
- Topical research / insight development in support of strategic priorities
- Consumer Electronic Industry Experience with 3+ years of Program Management
2
Responsibilities For Marketing Operations Program Manager Resume
- Deliver Skype’s Online Help & Support Experience strategy through a programme of well-defined initiatives and roadmaps
- Develop and manage bug triage and prioritization process
- Drive a unified prioritization for UST/Commerce work
- Manage the coordination and prioritization of identified bugs and fixes
- Successful experience as a Jive administrator, and driving adoption to collaborative tools
3
Responsibilities For Business Operations Program Manager Resume
- Experience in Demand/Supply Chain/Production/Manufacturing/NPI environment
- Previous experience in NPI and Sustaining; proficient in project management principles, practices, and procedures
- Industry project management experience
- Acts as the unit’s project manager to ensure timely and effective implementation of changes in the unit
- Min. 8-12 yrs. Experience in mix of NPI, SCM, manufacturing, engineering and Project Management fields
4
Responsibilities For Senior Global Operations Program Manager Resume
- Triage SKU, Pricing and data flow issues. Provide system, process and data expertise to diagnose issues, prioritize, and support resolution
- Understand how to create quantitative and qualitative metrics to measure program and partner effectiveness
- Support Channel leadership to monitor and track effectiveness of partner performance, KPI metrics, sales promotions, pilots and report results
- Provide feedback on program effectiveness and improvements
- Experience in Program Management/Project Management/Operations/Strategic consultant
- Experience working in an operations capacity as either a project or program manager
- Experience with using Oracle ERP, Excel, Project management tools
- Multitask and prioritize requests
5
Responsibilities For Mission Operations Program Manager Resume
- Experience leading optical and/or wireless network deployments
- Influence the design of business solutions (offerings, programs, processes, policies) to ensure they are compliant, operationally viable and experience-focused
- Executing new initiatives & documenting best practices for existing processes, standardizing approaches, and always absorbing new ideas to keep improving
- Owning and executing the processes for weekly/monthly reporting, including presenting to Sr. Mgmt. and other Alexa teams
- Reporting and analytics owner for the Revenue Operations team. Responsible for identifying metrics, setting targets, and ensuring proper measurement occurs
- Documenting and tracking progress against launch milestones, highlighting blockers, risks & creating Path to Green or mitigation plans
- Coordinating closely with internal and external stakeholders to proactively identify, track, report, escalate and driving to resolve incoming issues
6
Responsibilities For NPI Operations Program Manager Resume
- Reporting (Supplier deactivation, ticket processing times, MyOrder processing times/ volumes, SLA performance and ad-hoc)
- Coordinating across multi-operating platforms & multiple regulatory jurisdictions to analyze and deliver credit capabilities
- Identifying impact to front office trading, analytics systems and mid- and back-office operations
- Communicating project status, issues and impact to the business, including high-level updates for senior management
- Gathering business requirements and developing credit workflow
- Creating a reporting mechanisms and dashboards for quick access to internal metrics
- Working with the commercial team, establish a robust and achievable customer facing product roadmap based on planned product deliveries
- Delivering user training as necessary
- Planning and managing program-wide deployment activities
7
Responsibilities For Digital Operations Program Manager Resume
- Ensuring results are always delivered on-schedule, in-scope and on-budget
- Supporting the launch of new products and tool
- Ongoing oversight of process improvements
- Ensuring the Private Bank needs are addressed in the Corporate Credit infrastructure
- Working with QAs and SDEs to understand gaps and coordinate with process experts to fill the gaps
- Identifying areas for process or tool improvements
- Maintaining documentation requirements
- Assisting with systematic risk reviews and audits of cash management products and provide operational reporting on equal
8
Responsibilities For System Operations Program Manager Resume
- Reviewing account analysis statements monthly
- Working directly with program managers and a wide range of cross functional teams
- Performing project completion from initiation through delivery
- Design solutions with existing capabilities, including prototyping
- Manage the setup, testing, optimization, tracking, and reporting for all our ad placements
- Manage the Digital Supply Chain strategic release program including global development, tracking major milestones, and maintaining the strategic schedule
- Drive process and automation enhancements within the Buy Desk by drafting requirements and partnering with Engineering to deliver on requirements
- Budget/Finance ‘Mechanics’ - Tracking & managing of internal lab process
9
Responsibilities For SMB Operations Program Manager Resume
- Develop full understanding of Xerox’s Global Marketing & Communications functions and how they support the business objectives
- Partner with IT / 3rd Party to manage infrastructure upgrades including driving to the cloud
- Highly organized, detail-oriented, and expertise in balancing multiple, rapidly-moving projects
- Supporting a fast paced team or working within a sales team/sales operations organization
- Manage day to day communications with key stakeholders (Account Management/Publishing Partners/Marketing) on current status of projects
- Lead manufacturing activities and teams, while representing Operations in cross functional Program team meetings
10
Responsibilities For AWS Academy Operations Program Manager Resume
- Gather new data, link disparate forms of data, and/or creatively use existing data to propose metrics and regularly present them in a compelling way
- Develop and execute global release readiness plans for CS teams including training development
- Define operations goals and KPIs, and create mechanisms for tracking and reporting on performance
- Work with GDP Project Lead to implement activities on planning processes to assist program Key Stakeholders with delivering key milestones in the program
- Identify project risks and make recommendations for preempting / removing project barriers and roadblocks
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