Operations Project Analyst Resume Sample
Wiley Ferry
445 Kunde Circle,
Chicago,
IL
+1 (555) 647 2964
Work Experience
Operations Project Analyst
10/2016
-
PRESENT
Detroit, MI
- One year project experience as a project team member
- Technical capability – advance Excel modelling skills
- Communication skills – ability to communicate complex operational and financial information in a simple and effective manner
- Challenging others - confident in challenging others, whilst at the same time maintaining and building a professional relationship
- Influencing skills – the interpersonal skills to influence, educate and shape operational decision making
- Rounded technical skills – expertise across a range of financial areas and advanced statistical analysis
- Analytical rigour – a structured, methodical and broad-minded approach to business analysis – excellent insight into the drivers of profit
- Business Partnering – experience of supporting, influencing and delivering excellence in a business partnering/project environment
Business Operations & Project Analyst
12/2011
-
08/2016
Houston, TX
- Actively integrated into the business – exposure to roles where finance acts as a key partner in driving and influencing business success, or to roles close to the operations of a business; and of proactively initiating strategic opportunities
- Fraud experience, customer protection experience, or analytical experience
- Assist difficult or angry customers in a professional manner
- Perform basic online research
- Experience with Microsoft Windows and ability to navigate between multiple active windows
- Use sound judgment to make independent decisions
- Proven problem solving and follow-up experience
- Work well with peers
- Learn, interpret and apply a wide variety of policies and procedure relating to and impacting Facilities Operations
Energy Operations Project Analyst
01/2007
-
11/2011
Detroit, MI
- Reports project status to Department Manager on a regular basis. Assist management through the project phases, and ensure steering committee members are prepared for meetings and gate reviews
- Secure and engage appropriate business subject matter experts (SME’s) and assist in determining level of engagement needed by Operations business lines
- Assisting Operations subject matter experts (SME’s) with understanding project scope and objectives. Help identify and communicate business requirements and business rules to the RIO and TOS Business Analysts
- Support Operations SME’s in identifying, coordinating, and communicating tasks
- Resolve utility billing, metering and telecom issues working with Division Telecom and/or Safeway’s billing organization (NASC)
- Manages the paperless authentication process
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
- Develops and programs comprehensive, timely, and accurate analyses, reports, and presentations on business and corporate development projects for all Steward business segments
- Develops, tracks and implements project plans with various work streams
Education
East Carolina University
2001 - 2006
Bachelor's Degree in Relevant Field Required
Professional Skills
- Strong ownership skills and adapts well to an ever changing environment
- Strong PC skills, proficient in MS Office specifically Excel, PowerPoint and Outlook
- Capable of quickly learning new business process skills
- Exceptional interpersonal, oral and written communication skills, with ability to work directly with customers, including VIP’s
- Good communication (both written and verbal) and interpersonal skills
- Skill in the automated office environment with experience with MS Office and its associated parts (MS Office, MS Excel, MS Powerpoint, etc.), Adobe X Pro
- Previous experience in a Banking FC and/or in ATA in a leadership capacity
How to write Operations Project Analyst Resume
Operations Project Analyst role is responsible for leadership, powerpoint, training, finance, credit, database, procurement, security, design, research.
To write great resume for operations project analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Project Analyst Resume
The section contact information is important in your operations project analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Project Analyst Resume
The section work experience is an essential part of your operations project analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations project analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations project analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Project Analyst resume experience can include:
- Strong skills in SQL, Excel, Access, and PowerPoint
- Effectively communicate with customers, associates, team managers and business partners
- Proven ability to work well with accounting, contracts, and project personnel to accomplish tasks
- Demonstrated knowledge of health care data
- Operations management experience or completion of all GO 101 courses
- Credit card fraud detection experience
Education on an Operations Project Analyst Resume
Make sure to make education a priority on your operations project analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations project analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Project Analyst Resume
When listing skills on your operations project analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations project analyst skills:
- Communicate and work effectively with Technology Support Areas, Business Partners, and software vendors
- Experience processing complex financial transactions, including purchase orders, reconciling complex budget activity, and tracking finances for projects
- Experience showing understanding and ability to interpret technical policies and procedures
- Experience in using office software packages (e.g. Microsoft Excel, Word, Outlook), technology, and systems; ability to access and use the Internet
- Strong Systems Proficiency: Word, Excel, SharePoint, PowerPoint
- High volume contact center leadership experience
List of Typical Experience For an Operations Project Analyst Resume
1
Experience For Project Operations Analyst Resume
- Contributes to the facilitation of business stakeholder awareness of deployment schedule and content for all mortgage division specific applications using various stakeholder forums and communication methods
- Participate in meetings related to planning and implementing new business processes and systemic functionality within the mortgage originations business in support of short and long-term business objectives
- Maintain records of testing documentation on departmental sharepoint site per audit standards
- HVAC-R/EMS training desired
- Conducts financial and statistical analyses to make business recommendations,
- Reviews, enhances and produces processes and policies that are consistent with Operations practices
2
Experience For Business Operations & Project Analyst Resume
- Develops cross-functional relationships to support new and productive internal and external alliances as directed
- Performs general coordination tasks in support of the Operations Services Department, such as copying, faxing, collating, and filing documents, ordering office supplies, and generating reports as requested
- Work with WFM assisting with scheduling to ensure staffing needs are met
- Account Closure and Cease Closure review and processing
- Establish processes and process controls that provide support to the operations team related to management of project expense activities
3
Experience For F&B Operations & Project Analyst Resume
- Subject matter expert support
- Explain and interpret policy and procedures
- Call center knowledge to lead successful call center centric department metrics and SVL’s
- Operations knowledge to monitor and lead production scorecard performance metrics
- Assemble data then analyze to define problems and implement solutions
- Resolve moderately complex problems based on knowledge of the business and general project guidelines
- Problem solve and resolve complex issues in a timely manner
4
Experience For Operations Division Departmental Project Analyst Resume
- Multi-task as business needs indicate
- Be flexible with schedule
- Minimize impacts to associate production
- Strengthen risk mitigation efforts
- Resolve customer escalations with a sense of urgency
- Customer escalation resolution
List of Typical Skills For an Operations Project Analyst Resume
1
Skills For Project Operations Analyst Resume
- Thorough familiarity with problem analysis and excellent level of problem solving capabilities to establish potential alternatives and solutions to problems
- Experience in developing strategic financial plans
- Self-directed work style, able to identify key daily priorities and multi-task as needed
- Experience in a Facilities Management department
- Experience tracking and/or managing construction project financial transactions
- Building, managing, and updating project plans
- Identifying and mitigating risks to timing and/or quality
- Coordinating with Production staff for project work being done by the Production teams
2
Skills For Business Operations & Project Analyst Resume
- Working with Production staff to develop transition plan for work moving into Production as Projects are completed
- Scheduling and leading project status meetings within Ops, as well as with other groups as necessary
- Representing Operations within NPD in regards to all project work
- Managing all aspects of project work within Operations
- Building relationships; Foster collaboration and open communication between co-workers and teams
- Working knowledge of enterprise database systems such as PeopleSoft CMS/CFS
3
Skills For F&B Operations & Project Analyst Resume
- Provide team support, coaching, mentoring, developing and training
- Secures signoff for deployment and BAU Praxis testing items following prescribed change management operating policies and procedures
- Professional Demeanor: Demonstrating patience, composure, and positive client service attitude
- Proficient with Fraud Servicing (Claims) Process
- Procedure Management – Knowledge of procedure process including procedure management and improvements
- Detailed understanding of the Credit Card and ATM/Debit products
- Champion and embrace innovation and continuous improvement. Provide leadership and focus during change
- Competency in Microsoft SharePoint and Microsoft Office products, including Visio
4
Skills For Operations Division Departmental Project Analyst Resume
- Work a variable schedule which includes weekends to accommodate changes in the business environment and meet associate needs
- Develop associates to achieve optimal performance results
- Functional application of bank systems (MODEL, Synergy, FLASH, IFP, LEAN, IMAGEVIEW)
- Quality of the final deliverable
- Develop and maintain documentation for all processes
- Drive operational excellence, simplify processes and eliminate manual processes
- 3 – 5 years’ experience in corporate or operational reporting/analysis; proven skill accomplishments preparing and communicating models, trend analysis, operational metrics, etc., and making recommendations for leadership
5
Skills For Energy Operations Project Analyst Resume
- Special Operations management experience
- Experience in technical, logistics, or administrative support operations under a federal government contract
- Fluency in English is required for this international role
- Currently possess commensurate leadership experience and abilities in the fields of Special Operations, Project Management, and Field Trade Craft, preferably 15 or more years of experience)
- Detailed knowledge of the mortgage division business processes for all channels of business
6
Skills For Project Analyst Identity Access Operations Resume
- Work independently, self-motivated, proactive
- Experience managing dynamic Sharepoint and web-based environments to collect, monitor, schedule, and control contract and corporate data, processes, and functions
- Familiarity with COBRA, COGNOS, BIG, CDM, CAPS, FMIS
- Experience using Maintenance Management Systems (FAMIS/Aim) and the ability and aptitude to learn and use complex financial data management software (Data Warehouse)
- Knowledge of CSU policies and procedures related to financial management and procurement
7
Skills For Am-operations Project Analyst Resume
- Functional knowledge of RSAM Request System
- Experience in business intelligence analysis, business process analysis, coaching and counseling, human resources, management, project management, quality/improvement initiatives, supervision, training, facilitation
- Software/Hardware: MS Office, SQL/SAS, Access, and/or other query/analytic tools
- Extremely strong, proficient and demonstrated oral and written communication skills with experience working effectively with direct customer, senior management, project management team members, and technical staff members regarding communication and system issues
- Draft and generate original document artifacts
- Strong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables, and exceptional attention to details
- Work independently and focus on delivery of products and services on time
8
Skills For Project Analyst, Gcso Operations Resume
- Exhibits objectivity and openness to others’ views as well as gives and welcomes feedback. Demonstrate an adaptive style that is flexible and effective in gaining cooperation of others
- Support multiple projects at one time
- Identifies opportunities to improve and enhance the analysis and information
- Works with various internal and external stakeholders to manage their work streams or to gather data/information for projects
- Excellent verbal and written communication skills, outstanding interpersonal skills and ability to relate positively with individuals at all levels of the organization as well as external partners
9
Skills For Project Analyst Iv-operations Resume
- Provide high level management support in the area of sensitive Special Operations for single, stand-alone project or a geographical area of responsibility
- Interact with multiple Government and non-Government stakeholders regarding project execution and provide expert recommendations to the Government Project and Program leadership
- Prepare draft correspondence, projects information slides, graphs, and charts on behalf of the Government project leadership
- Track project status, prepare projections and trends, and make recommendations for project adjustments and duration
- Support underwriting efforts by completing due diligence on prospects or customers; working with leasing sales personnel, loan analysis and other credit division personnel to successfully drive the underwriting process
- Evaluate and determine credit and structural risks of potential leasing opportunities and existing leasing deals via detailed financial analysis, industry assessment, collateral valuation, and cash flow/ability to pay analysis
- Support other divisions and loan analysis on non-transactional underwriting as needed
- Perform basic ad-hoc analyses to support business decisions, including industry analysis and portfolio data analysis. Provide feedback to management regarding results and make recommendations on findings to management
- Participate in the planning and implementation of departmental projects to achieve short and long-term business objectives; assist in developing project plans
10
Skills For Asset Management Operations Project Analyst Resume
- Adhere to applicable compliance/operational risk controls in accordance with bank and/or regulatory standards and policies (i.e. KYC and other data integrity within then Bank’s systems)
- Communicate and coach associates with day to day responsibilities
- Maintains full awareness of system Release Notes & KSL’s for testing impacts and leverages this data to create meaningful test scripts to support divisional LOS code deployments
- Executes on KSL focused smoke testing efforts and UAT component and regression testing handled within the Empower Development & Support landscape during code deployment and BAU Praxis Testing cycles
- Leverages PCS for issue reporting and tracking during code deployment cycles
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