Ops Analyst Resume Sample
Woodrow Pacocha
175 Kaylin Rapids,
New York,
NY
+1 (555) 775 2474
Work Experience
Senior Systems Ops Analyst
11/2016
-
PRESENT
Philadelphia, PA
- Manage Events/Incidents/Problems/Tasks recorded against engineers adhering to the SLA’s agreed with Business
- Prepare “what if” scenarios using historical data to characterize future behavior
- Demonstrated ability to synthesize and aggregate large amounts of information and derive strategic solutions focused on empowering the organization
- Drive hard results with the appropriate technical foresight, business flexibility, and people sensitivity
- An effective bridge-builder between the engineering and operations groups
- Prepare and present quantitative information in a professional format that is easy to interpret
- Provides cross-team communication on critical tasks, milestones and schedules
- Knowledgeable in programming methodology, computer software, report generation methods, data communication and transaction based processing
- Experience in relational database technologies and data modeling tools (Access, SQL Server, MySQL, Oracle). Proficient in SQL
Ops Analyst Mkts
12/2012
-
08/2016
Los Angeles, CA
- Above average skills with software tools to aid with presenting information including Excel, Power Point, Word and Visio
- Excellent interpersonal, organizational and verbal and written communication skills is required
- Indirectly lead a diverse group of individuals, ideas and methodologies across the geographic area
- Responsible for building and maintaining effective customer and vendor relationships
- Demonstrated expertise in OSS and technical operations or engineering
- Excellent PC skills, including MS Office and Internet mail
- Reviews trades for deficiencies (not in good order or NIGO)
Comml Loan Ops Analyst
07/2007
-
06/2012
Detroit, MI
- Communicates deficiencies to the writing agent
- Corrects trades, appends corrections to the application image, and routes image to appropriate queue
- Runs daily monitor reports and works quality control queues
- Mails trades that are not in good order to the appropriate agent and tracks UPS packages daily to ensure that they are received
- Reviews agent license status and works Bad Sales report
- Provides training to new employees within the processing area
- Self-starter with the ability to work in a team environment
Education
Frederick Taylor University
2001 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Other requirements; solid writing, excellent verbal and communication skills, managing time effectively and according to priorities
- Excellent time and risk management and prioritization skills
- Have solid negotiation skills for resolving issues, priorities with different support groups, overcoming obstacles
- Strong customer-centric focus with a commitment to delivering a quality experience
- Experience in operational testing or experience with mobility and airlift systems
- Legal skills would be advantageous given the significant level of work with documentation
- Continuous improvement and change skills would also be desired
How to write Ops Analyst Resume
Ops Analyst role is responsible for software, training, access, credit, retail, finance, securities, database, security, compensation.
To write great resume for ops analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ops Analyst Resume
The section contact information is important in your ops analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ops Analyst Resume
The section work experience is an essential part of your ops analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ops Analyst resume experience can include:
- Strong analytical and problem solving skills with an ability to reverse engineer towards finding rapid solutions and short-term workarounds to incidents
- Communication and interpersonal skills to provide concise understanding and support for actions to field staff and union personnel
- Demonstrated experience with Microsoft Excel, and Word applications and aptitude to use/learn Excel programming
- Superior skills using Google applications (including Forms, Sheets, and Script development)
- Good decision making ability utilizing sound and accurate judgment
- Prioritize and plan work activities, using time efficiently and developing realistic action plans
Education on an Ops Analyst Resume
Make sure to make education a priority on your ops analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ops Analyst Resume
When listing skills on your ops analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ops analyst skills:
- Team player with good verbal and written communication skills with ability to communicate with people at all levels of the organization
- Detail oriented, good organizational and time management skills
- Proven experience as a technical resource development of solutions in client environments
- PC skills to include ability to work in Word, Excel, and Access databases
- Discipline and possess good time management skill
- Excellent understanding of Life Operations
List of Typical Experience For an Ops Analyst Resume
1
Experience For Ops Analyst Mkts Resume
- Good communication skills with the ability to interact with all levels of external clients and internal leadership
- Basic PC and 10 Key skills
- SQL developer skills
- Participate in system testing, script preparation, validation, and defect management
- Service Multi-currency loans by performing currency exchange revaluations, Agent Notice interpretation, and Summit & STAR validation
- Mails applications that are not in good order to the appropriate agent and tracks UPS packages daily to ensure that they are received
- Experience with Fiserv, Aspect, or similar system is desired
2
Experience For Senior Systems Ops Analyst Resume
- Daily interaction with corporate, Institutional and high priority clients in their queries
- Relevant work experience is required
- Demonstrate sound judgment and follow established guidelines
- Advance multiple priority assignments independently, concurrently and within established deadlines
- Experience hitting revenue/metric targets preferably on a live game
- Strong quantitative and qualitative analytical ability with attention to detail
- Previous work experience with free-to-play games is a definite asset
- Researching and evaluating late corporate action information from various external sources. Contacting external sources when needed
- Planning and executing changes to existing letter templates (regulatory/non-regulatory)
3
Experience For Comml Loan Ops Analyst Resume
- Following procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitoring batch processes
- Planning and executing the development effort of new borrower correspondence templates (regulatory/non-regulatory)
- Working knowledge of Personal Computers and Microsoft Office applications
- Providing data against ground truth for fake GPS and MDF model
- Finding edge cases around model implementation
- Finding and evaluate False Positive
- Researching, evaluating and processing corporate action information from various external sources on a daily basis or as received
- Processing of Promissory Notes as per the set frequency and ensure they are accurately processed in client accounts
- Working knowledge of advances and other complex mortgage transactions
4
Experience For Senior Dist Ops Analyst Resume
- Working with clients to ensure settlement takes place, across all deliverable currencies globally
- Coordinating with warehouse banks and document custodian to ensure that the collateral reaches investors within established time frames
- Understanding of game design concepts and principles
- Ensuring all Client Margin Calls covered on a daily basis
- Dealing with Client Trade & settlement queries on daily basis
- Dealing with collateral bookings & releases, Pledged & Lodged
5
Experience For Lead Infrastrct Ops Analyst Resume
- Perform Collateral monitoring and exception reporting (including negotiable security instruments)
- Opens up problem reporting tickets and accurately uses all problem tracking software systems
- Continuously keep track of the SLA’s being followed by the team
- Upload Commercial loan data to the AFS Loan System using a variety of source applications and tools
- Define quality control and exception reporting policies to ensure maximum data integrity
- Service complex Commercial Loan products (including Swap’s, Sweep’s, Participations, Syndications, and Multi-currency loans)
- Interact with Commercial Banking liaisons, lenders, and all levels of management to provide optimum customer service support
6
Experience For Servicing Ops Analyst Senior Resume
- Manage work request via a ticketing system
- Provides support on projects focusing on supported operational processes
- Service complex Commercial Loan products (including Participations and Syndications)
- Extraordinary ability utilizing data-analysis tools and applications (RDL, Mobius Document Direct, Docu-Analyzer and Monarch model creation)
- Performs system testing to ensure new storage configuration, changes and condition are completed/finalized without issue
- Organize and present facts in a clear and concise manner in both speech and correspondence
- Be flexible and to work overtime, if required
- Financial and operational experience. Better has exchange product settlement experience and financial / operational background in either foreign investment bank or local security firm
7
Experience For Merchant Ops Analyst Resume
- Broad understanding of Operations flow & financial process
- MS Office tools, i.e. Excel , Power point and Word
- Keeping abreast of and implementing changes in the daily corporate action procedures, the market practices and general rules and regulations to ensure that capital change information is distributed in a timely and accurate manner
- Maintaining corporate action information databases and ensure information is entered and distributed in a timely and accurate manner. Ensuring all updates are made in each appropriate system
- Analyzing and following-up on the proper action to resolve pending Corporate Action problems
- Collaborating with downstream processes and other IO Sites and external sources to ensure that their queries are answered in the appropriate manner & in a timely fashion
- Assist VP and HIM leaders with tracking of overall HIM budget monthly and review for accuracy in billing and allocations, review HIM invoices
8
Experience For Inv Ops Analyst Resume
- Deliver services in line with agreed service standards and turnaround times to meet customers’ expectations
- Models core values (honest, ethical, trustworthy) and maintains compliance with all standards, controls, policies and practices as an active participant in the Company’s Information Privacy and Security Program
- Clarifies report needs with requestors to understand the purpose and content of requested reports, works with Analytics team to request data and then performs deep dive assessments on detail data to report relevant information back to operations
- Strong analytical skills with knowledge of mathematic applications, information management and data analysis
- Demonstrated professional experience in business and/or economics
- Operate and exercise procedures according to established operational policies and procedures
- Builds relationships with - Market and Senior Ops Directors to ensure communication is clear and complete
- Works independently and with little supervision; prioritizes and manages multiple tasks to meet deadlines; and seeks guidance from manager as needed to clarify assignments or requests, ask questions, or seek additional information
9
Experience For Acctg Ops Analyst Resume
- Works with process team to identify/manage process changes
- Monitor various ledger accounts across various departments within E TRADE
- Second Sourcing of Corporate action is vital and validating the information with Custodian records prior to release/ working on corporate actions - fixed Income payments
- Processing of Incoming free Receives in client accounts with cost details & elivering out assets to other custodian (Domestic & Global assets)
- Ensure Security set up is accurate in our systems for releasing the payment
10
Experience For Regional Engineer Ops Analyst Resume
- Responsible for fulfilling PacifiCorp’s resource stewardship commitment to the environment and license compliance
- Drive forward Target’s ad serving technologies across the organization to ensure clean and holistic measurement
- Need to challenge Custodian when discrepancies are identified in payments
- Works in partnership with the country’s Onshore Operations team according to execution requirements as defined by the process playbooks for Operations and associated project work
- Works in constant close partnership with the country’s Offshore Statistical Operations team
List of Typical Skills For an Ops Analyst Resume
1
Skills For Ops Analyst Mkts Resume
- Collaboratively consults with other marketing leaders to support strategic business needs while improving the effectiveness and efficiency of processes, programs, and infrastructure
- Some experience of coaching and training others would be advantageous as the role is to act as a support and coach to more junior members of the team
- Desirable experience with database, monitoring or tracking process
- Experience in a credit analyst/underwriting position or similar decision making role is required
- Experience working in a compliance capacity in banking or financial services field
2
Skills For Senior Systems Ops Analyst Resume
- Work experience at least 3 years in Data Center, Trading, Computer, or Network Operations environment
- Meet tight deadlines and adapt to changing priorities
- Experience in applications systems analysis and/or programming and use of software deployment tools such as SCCM or Altiris
- Experience with Accounting (both domestic and international practices), Investments, and Risk Analysis
- Experience in banking or finance
- Experience with dealing with virtualized hosts
- Commercial Loan Ops Analyst I – 1 year of related experience
3
Skills For Comml Loan Ops Analyst Resume
- Commercial Loan Ops Analyst II – 3 years of related experience
- Experience in the financial sector preferably in securities settlements
- Be able to set own priorities accordingly
- Experienced with Linux systems Centos or Redhat
- Good knowledge of Puppet & Git
- Meet strict deadlines, prioritize and multi-task
4
Skills For Senior Dist Ops Analyst Resume
- Organize and prioritize multiple projects simultaneously
- Combined experience in financial services and build out of database structures
- Experience Required: At least 3 years
- Administrating and maintaining security of operating systems
- Researching, evaluating, and processing corporate action information from various external sources on a daily basis or as received
- Performing recovery procedures, scheduling and backups, and monitors batch processes
5
Skills For Lead Infrastrct Ops Analyst Resume
- Understanding of financial statements is required
- Scripting or ability to tailor automated tasks
- Advanced students or recent graduates for careers in Marketing, Marketing, Economics, Industrial Engineering, Business Administration or related
- High-tech specialist with a passion for seeking innovative and cutting-edge technological solutions
- Contributes to all facets of test design and planning using in-depth knowledge of system under test, AFOTEC test policies, and test range capabilities
- SRDF, RecoverPoint, Snap Mirror/Snap Vault/Snap Shot, XIV Mirroring
- Provide third line support to the OPS team for any service impacting incidents on critical business systems
- Remain calm in a rapidly changing environment
6
Skills For Servicing Ops Analyst Senior Resume
- Performs real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates
- Follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
- Reviews system capabilities, department workflow, and scheduling requirements
- Performs recovery procedures, scheduling and backups, and monitors batch processes
- Assists the Test Director in timely preparation of high-quality analysis across the varied test venues during all test phases
- Assist in completing ad-hoc request process
7
Skills For Merchant Ops Analyst Resume
- Proficient with use of Bank servicing applications (Client Vista, Content Viewer, Alnova, and General Ledger/TM1)
- Highly proficient in Google applications (including Forms, Sheets, and Script development)
- High proficiency in Microsoft Excel, Word
- Able to work with multiple systems / applications
- MS Office (Intermediate level)
- Outstanding interpersonal skills with an ability to communicate (both verbal and written) clearly, concisely, and persuasively at all levels of the organization
- Certifications relevant for the role are meritorious
8
Skills For Inv Ops Analyst Resume
- EMC (VMAX, VNX), NetApp, XIV, Pure storage arrays and Hyper-converged platforms
- Cisco and Brocade fabric
- Ensure the Shift Hot Issues Report is completed accurately when assigned and sent to correct DL’s
- Troubleshoots order entry and market data connectivity issues with clients, exchanges, market centers, and network providers
- Performs and maintains security of operation systems
9
Skills For Acctg Ops Analyst Resume
- Uses detailed reports and data to identify errors, omissions, inconsistencies, or trends
- Researches financial information on multiple systems and the internet to resolve issues
- Recognizes conditions that are out of the norm, and seeks advice and guidance appropriately
- Intermediate Package Management Office
- Methodically directs PD change control activities by researching, analyzing, and validating PD in accordance with configuration management specifications, documentation and alerts to ensure valid information through the release of PD
- Administers and maintains security of operating systems
- Configures, installs, maintains and upgrades computer systems hardware and software
10
Skills For Regional Engineer Ops Analyst Resume
- Interact professionally with all levels of employees, technical personnel and management
- Proactive approach towards customer service and case resolution
- Adhere to various business timeline requirements
- Drive global standards / capabilities within the COE
- Provide overall support for development of activities in and out of the COE
- Work with Business Partners to establish overall targets for the region
List of Typical Responsibilities For an Ops Analyst Resume
1
Responsibilities For Ops Analyst Mkts Resume
- Work as part of a global team supporting both internal and external clients, developing and implementing procedures and controls to reduce risk
- Lead Target and Target’s vendors in technology tests such as verification partners, brand study tagging, mobile ad servers, etc
- Involved in the on-boarding and maintenance of Clients Settlement Instructions
- Daily liaison with the business, external clients and the trading desks with investigative queries
- Liaison and escalation of ageing issues to Senior Management both internally and externally
- Loan level data delivery to the GSE's and clearing any associated exceptions
- Prepare and report on trend analysis, capacity planning and overall system health
2
Responsibilities For Senior Systems Ops Analyst Resume
- Analyse data and tell a story that helps align cross-functional leaders and execs in the company
- Strategic thinker who’s able to lift up from the analytical tasks and connect the dots to implement change
- Not afraid to roll up your sleeves to get the job done
- Work independently and with others in a diverse team atmosphere
- Raise and escalate risk issues timely for remediation
- Develop third party tagging guidelines for internal and external campaigns to ensure Target’s policy is up to date with industry guidelines and best practices
- Develop and implement viewability and fraud business strategy, including influencing Target’s Bullseye Marketplace roadmap for transacting on viewable inventory and billing procedures
- Ensuring account on boarding SLA’s are met
3
Responsibilities For Comml Loan Ops Analyst Resume
- Able to manage issues, queries and requests from clients, internal business partners and sub-custodians
- Be aware of risk management practices and apply them to your daily work
- Decision Support: Support the Lead to drive Global Standardization of activities, develop business partners and be an advocate for the CoE within the Region. In addition, develop additional CIPs and harvest the efficiencies within the CoE (30%)
- Project Management and Systems: Work with Finance Leaders on issue analysis and problem solving. Show signs of leadership qualities to Connect, Shape and Deliver while being the main point of contact within the COE (15%)
- Administrative Activities: Support recruiting, onboarding, training of new team members (5%)
- Administrative Activities: Participate in functional or career development training (5%)
4
Responsibilities For Senior Dist Ops Analyst Resume
- Project Management and Systems: Own project plans and governance approach; communicate project status to key stakeholders within the COE (15%)
- Governance: Prepare CoE Operational Performance Metrics. Utilize performance results to highlight key FP&A needs that translate into actionable and tangible benefits for FP&A that can be delivered globally in an impactful and agile manner (10%)
- Governance: Establish and maintain service level agreements and performance metrics (10%)
- Administrative Activities: Participate in status or team meetings and provide updates to leadership. Support the Lead as one of the chief agents in driving key top talent into the COE (10%)
- Produce accurate monthly reporting on assigned areas of focus and ensure consistency and accuracy in data, reporting, and results
- Develop an in-depth knowledge of process workflows, system usage and production of various servicing departments
5
Responsibilities For Lead Infrastrct Ops Analyst Resume
- Track, monitor and address exception results from assigned reports and alert management of any issues
- Assist in the implementation of process improvement and quality control initiatives in conjunction with capacity plans and workflow time study analysis
- Utilize metrics to drive process and performance improvement
- Responsible for settlement for FX trades
- Articulate facts in a clear and concise manner
- Multi-task, meet departmental production guidelines
- Trade Assignments for various investors and broker dealers
6
Responsibilities For Servicing Ops Analyst Senior Resume
- Trade Confirmation with broker dealers
- Bond settlements with broker dealers to include generation of Receive Free and DVP and coordination between dealers and settlement agent
- Take Service Desk calls and provide technical support
- Escalate Technical Issues to vendors as needed
- Provide LAB Environment Support
7
Responsibilities For Merchant Ops Analyst Resume
- System and Application administration
- Monitors and interprets system events and activity
- Escalate incidents to responsible parties that include senior technical specialist, development, and vendors
- Communicate system issue and incidents to impacted parties
- Provide Level III resolution to more complex issues that requires more detailed systems and application knowledge
- Enterprise Applications and System Administration
- Adheres to other defined SOPs as required
8
Responsibilities For Inv Ops Analyst Resume
- Examine complex Commercial loan documentation and all related forms
- Analyze and interpret both qualitative and quantitative data about line of business segments through data mining, data modeling, creating ad-hoc reports, and conducting complex research
- Provide Accounting, Finance, and Tax support by performing complex reconciliations and financial analysis concerning all aspects of Commercial loan activities; Prepare various benchmark reports on investment securities, loan sales, Fed classifications, and additional loan activities to ensure compliance with Reg W and other regulatory guidelines
- Serve in a lead Project Manager role to represent the department in Bank initiatives and project fulfillment
- Provide administration of KPI & SLA data collection, submission, and performance analysis
- Develop LEAN Methodology to assess performance; Recommend new technologies and methodologies to create best processes within Commercial Loan Operations; Develop strategies to maximize operational efficiency, enhance customer satisfaction, increase productivity, and reduce cost
9
Responsibilities For Acctg Ops Analyst Resume
- Strong grasp of Accounting concepts (both domestic and international practices), Investment models, and Risk Analysis
- Requesting / Booking of FX transactions for all client base
- Monitoring Systems Configuration
- Prepare procedure documentation, process maps, and workflows
- Monitor & Control inventory of correspondences
- Facilitate the monthly review of required/regulatory correspondences
10
Responsibilities For Regional Engineer Ops Analyst Resume
- Partner with external vendor(s) to develop, test and deploy templates into production
- Oversight of letter production process
- Monitor & Control key performance indicators versus SLAs
- Researches problems and recommend solutions for correction/improvement
- Provides qualitative and analytical support for operational processes and supported technologies
- Examine complex Commercial loan documentation and all related forms; provide vendor management support to offshore teams
- Develop strategies to maximize operational efficiency, enhance customer satisfaction, increase productivity, and reduce cost
- Processing all requests in the GMB and completing them with daily deadlines related to Corporate Action – Fixed Income, Promissory notes, Free Receives & Delivers, Private placements, Reversals & Backdates
- Financial experience in securities/investment business
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