Ops Technician Resume Sample
Maurice Kohler
3600 Williamson Village,
Phoenix,
AZ
+1 (555) 233 4441
Work Experience
Senior Technician, Ntwk Ops Ctr
07/2015
-
PRESENT
Dallas, TX
- Identifies and resolves customer concerns that best fits the customer’s needs via phone, email and chat features within banking guidelines and requirements
- Designing and executing laboratory experiments
- Analyzing and interpreting experimental data to create visual and written summaries of research findings
- Carrying out literature reviews
- Maintaining accurate databases for large amounts of data
- Performing sterile techniques to maintain multiple cell lines and carry out various assays for cell culture experimentation
- Extracting DNA, RNA, and protein from biological samples for genotyping, PCR, qPCR, and Western Blot analysis
IT Ops Technician
02/2011
-
02/2015
San Francisco, CA
- Applying molecular cloning and analysis to synthesize DNA constructs for gene delivery projects
- Expressing and purifying protein constructs
- Assisting in mouse colony management and treatments
- Understanding and complying with all animal handling regulation and policies as well as all animal husbandry compliance regulations
- Cryosectioning, staining, and imaging tissues for histochemistry, brightfield, and immunofluorescent microscopy
- Communicating and collaborating effectively as part of a team
- Basic understanding of ITIL (Service Desk, Incident Mgmt, Problem Mgmt, Change Mgmt, Configuration Mgmt, Service Level Mgmt/SLAs)
- Basic understanding of how Firewall(s) and Networks function
Technician, Ntwk Ops Ctr
11/2005
-
10/2010
Detroit, MI
- Basic understanding of batch job processing, batch abend troubleshooting and batch job restart processes
- Basic understanding of how MQ Series & Databases function
- Basic customer service and phone etiquette skills. Basic understanding of a multi-line phone system
- Basic computer skills and comfort level with Windows OS & Microsoft software (MS Office, EXCEL, WORD, and Outlook). Type 40 words per minute
- Basic understanding of Credit and Debit transaction processing
- Diagnose and triage issues to determine between operational and technical problems
- Strong technical experience in Operations while reviewing, documenting and implementing technical and operational procedures to improve efficiency
- Develop comprehensive training materials and willingly present it effectively to a variety of audiences including NOC technicians and other internal customers as needed
- Clearly communicate technical information to individuals at all levels of the organization and with vendors
Education
Doane University - Crete Campus
1999 - 2004
Bachelor's Degree in Biochemistry
Professional Skills
- Unix, Linux, scripting skills are nice to have skills
- Planning and organizational skills, with the ability to prioritize multiple tasks and set and meet deadlines
- Strong skills in Microsoft applications, such as Word, Excel, Outlook, terminal emulators, and a basic understanding of database structure
- Basic IP networking skills
- Basic molecular biology skills such as DNA purification, cloning, protein extraction
- Good communications skills, oral and written
- Basic level knowledge of telecommunications networks. Applies acquired job skills and company policies and procedures to complete assigned tasks
How to write Ops Technician Resume
Ops Technician role is responsible for basic, advanced, telecommunications, microsoft, communications, customer, software, database, credit, drive.
To write great resume for ops technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ops Technician Resume
The section contact information is important in your ops technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ops Technician Resume
The section work experience is an essential part of your ops technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ops Technician resume experience can include:
- Advanced level Knowledge of telecommunications or wireless networks. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Advanced level knowledge of Core Nodes used in 911 call flows. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Advanced level Knowledge of video distribution networks. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Advanced Knowledge of Excel and SQL highly desired Knowledge of credit card acquiring business Experience with testing simulators or any test automation tools
- A good understanding of Computers, Microsoft Office Products (Word, Excel and Outlook); advanced knowledge of computer settings and troubleshooting
- Experience working with servers (UNIX, Linux, AIX and Windows)
Education on an Ops Technician Resume
Make sure to make education a priority on your ops technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ops Technician Resume
When listing skills on your ops technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ops technician skills:
- Excellent analytical, organizational, communication, and computer skills
- Communication skills sufficient to work in a team environment and/or provide on the job training and guidance, if required
- Perform calculations and maintain appropriate log books and lab notebooks. Effectively communicate with other lab members
- Demonstrate a clear understanding of Rackspace software tool sets required for the monitoring and support of customer configurations
- Experience ensuring that work place is in compliance with governing rules and regulations
- Experience in working with facilities database and circuit testing equipment
List of Typical Experience For an Ops Technician Resume
1
Experience For IT Ops Technician Resume
- Excellent organizational, customer service and problem solving skills
- Some minor reporting and metrics tracking
- Multi-task and remain calm when encountering multiple, stressful situations
- Monitors and controls multi-technology computing platforms or equipment
- Applies first level analysis, using industry accepted techniques and procedures, to identify, correlate and correct issues
- Ensures a stable operating environment and attains maximum utilization of system facilities
- Provides first on the scene assessment to incident bridge calls for multi-client vs. single client impacting events to determine communication needs
2
Experience For Technician, Ntwk Ops Ctr Resume
- Provides timely, clear, and concise business communication of production impacting incidents to the affected clients
- Review business, functional and design requirements to create our test scripts for site launches or sections of sites that are re-launching
- Make informed and rational decisions under pressure
- Think logically and visualize abstract concept
- Provide team leadership and maintain business integrity and roles in the absence of direct management presence
- Remain current on new concepts, NOC processes, technologies and systems being introduced to T-Mobile’s network and assist other technicians in understanding them, in the context of daily responsibilities
- Assess the impacts of business changes to the team environment and operational environment
- Develop and recommend process improvements or changes to improve current operations or to accommodate network changes as needed
3
Experience For Senior Technician, Ntwk Ops Ctr Resume
- Act as a principle point of contact and information source for outage notifications and updates including Customer Impact Messages, Shift handovers, executive updates, FCC notifications, cross-functional communications and escalations as required
- Advanced level Knowledge of RAN equipment including BSC/RNC and LTE Nodes. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Operates and monitors console systems and peripheral equipment. Troubleshoots and restores routine technical service and peripheral equipment
- Oversees complex business banking document review for compliance to regulatory requirements and maintains supporting documentation
- Convey complex technical issues in layman’s terms
- Provides technical guidance to other technicians during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the NOC organization.
- Developing OLA’s for all USD critical and major alarms. Partner with Tier 2 for continued training, Support and guidance as we work toward taking on more responsibilities
- Identifies and resolves customer concerns that best fits the customer’s needs via phone, email and chat features within banking guidelines and requirements. Coordinates resolution with vendors or other departments serving as a liaison between the customer and other team members
- Identifies and resolves customer concerns that best fits the customer’s needs via phone and email within banking guidelines and requirements
4
Experience For OPS Laboratory Technician Resume
- A tech 1 has contact with others that usually involves routine issues with some latitude for independent decision making which is usually limited to choosing between 2 or 3 known options
- Provides regular timely updates to clients affected by a production issue until resolution
- Updates and maintenances process and procedures documentation
- Manages the daily maintenance of communication distribution groups and contacts (Adds, Deletes, changes)
- Provides timely and thorough shift turnover of incidents, tasks, and follow-ups required by the next shift
- Collaborate with our developers to analyze and resolve usability issues
5
Experience For Assoc Technician, Ntwk Ops Ctr Resume
- Ensure production releases are re-tested and signed off based on Test Scripts
- Recommend operational process improvements
- Working with digital analytics team, analyze web traffic and user path issues and recommends solutions that relate to OS, browser, CMS, tag management, CRM or other system compatibilities
- Liaison with Technology and Marketing for our digital marketing tools, including digital telephony, chat, scheduling, Video hosting, marketing automation, DMP, and other marketing technology tools that help create a relevant and positive customer experience
- Experience with Netcool alerting
6
Experience For OPS Quality Analyst Technician Resume
- Experience working with HP Non-Stop (Tandem) and/or Stratus Systems
- Experience working with AS400 systems
- Experience working with Communication/Data transfer protocols (IP, TCP, HDCP, HTTP, FTP, Telnet, SSH, POP3, SMTP, IMAP, Informix, NDM & Cyberfusion)
- Experience working with TSO, ISFP, SDSF, SYSVIEW and IOF
- Processing Batch, investigating failures, coordinating and resolving problems
- Scheduling the Batch process – Check all input files; processing the data and producing a set of output data files
- Ensuring job scheduling, transmission processing
7
Experience For OPS LAS Outpatient Technician Resume
- Maintaining Batch processing documentation including manuals and diagrams
- Brightcove administrator; manage our video library and build new video players as needed
- Manages translations of websites into local languages
- Develop comprehensive training materials and willingly present it effectively to a variety of audiences including NOC technicians, Field Technicians, and other internal customers, as needed
- Relevant Third Level Certificate Previous experience of working in a computer operations / service delivery environment Previous experience of working in a payment card acquisition related services role preferable but not essential Experience with workload automation or job schedulers an advantage Knowledge of Microsoft Office and Unix
- Carry out Extractions and initial fractionation of natural product samples
8
Experience For Ebanking Ops Technician Resume
- Carry out routine maintenance of equipment, maintaining facility records/inventories and troubleshooting of equipment: HPLC, liquid handling systems; rotary evaporators; flash chromatography equipment, freeze drier, incubator etc
- Operates and monitors console systems and peripheral equipment
- 2+yrs of related experience
- Experience with batch job scheduler preferably CA-7
- Experience with large mainframe IBM environments
- Processing the request as per requirements
- Liaising with clients on various requests
- Assist in performing screening with compound libraries
9
Experience For OPS Cage Wash Technician Resume
- Troubleshoots and restores routine technical service and peripheral equipment
- Act as a principle point of contact and be the source for well written outage notifications and updates including Customer Impact Messages, Shift handovers, executive updates, FCC notifications, and others as required
- Experience working servers (UNIX, Linux, AIX, and Windows)
- Able to organize key work tasks and initiate key processes and escalations
- Understanding of Credit and Debit transactions processing, Computer skills adn comfort level with Windows OS & Microsoft software (MS Office, Excel, Word, Outlook). Type 40 words per minute
- Developing OLA’s for all USD and IN critical and major alarms. Partner with Tier 2 for continued training, Support and guidance as we work toward taking on more responsibilities
10
Experience For OPS Monoclonal Antibody Laboratory Technician Resume
- Develop comprehensive training materials and willingly present it effectively to a variety of audiences including NOC technicians, Tier 2, and other internal customers, as needed
- Working knowledge of various banking functions and systems including, but not limited to, voice banking, bill pay, eStatements, Synergy, eDesk, Bankway, Live Chat, etc
- Proficient verbal and written communication skills including the ability to communicate and explain technical issues to users in clear, concise and patient manner
- Under routine direction, assist in the conduct of major experiments and research programs and/or in setting up, maintaining, and monitoring complex or unusual equipment for a range of experiments and demonstrations. Such experiments include static and dynamic in vitro infection models, biofilm models and related systems
- Perform standard bacterial susceptibility testing, dilution series, standard bacterial identifications (including Gram-stains), phenotypic assays to assess bacterial susceptibility and record growth curves
List of Typical Skills For an Ops Technician Resume
1
Skills For IT Ops Technician Resume
- Advanced level Knowledge of telecommunications networks. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Previous experience in a research laboratory setting
- Advanced level experience with Tektronix Sentry and Medius setup and troubleshooting
- Experience working with Nokia or Cisco vendor equipment
- Experience with e911 systems including CBN tool and knowledge of Phase 0, Phase 1, and Phase 2 standards
- Advanced level Experience with cable TV, high speed internet, home networking
- Advanced level experience with Tektronics Sentry and Medius setup and troubleshooting
2
Skills For Technician, Ntwk Ops Ctr Resume
- Previous experience with animal model
- Good knowledge and proficiency in the use of equipment, rules and procedures applicable to the work area
- Experience in the general field of neuroscience and basic coding (e.g., Python,MATLAB, R)
- Experience with basic system administration tools & processes
- Good knowladge of Network , distributed systems , OS , storage , mainframe , ITIL , processes , client communication
3
Skills For Senior Technician, Ntwk Ops Ctr Resume
- Operational experience with video headends, including IRD, encoders and DRM
- Python and Unix Shell scripting experience
- General packet core related knowledge or experience
- Performing various task as assigned
- Working knowledge of Packet Core Components
- Understanding of VoLTE call flow
4
Skills For OPS Laboratory Technician Resume
- Cleaning and perform routine maintenance on lab equipment
- Knowledge of immunohistochemical techniques, immunostaining, histology, and brain cutting
- Knowledge of monitoring technologies\methodologies relating to NOC\Infrastructure
- Advanced level Understanding of SS7 signaling and concepts
- Works with Treasury Management and Retail to perform customer setups and maintenance on online banking, voice banking and treasury management products
- Carry out sample purification using Flash chromatography and HPLC and also develop HPLC methods for compound purification and profiling
- Carry out daily tasks for the Center, including maintaining supplies and general lab and equipment cleanliness
5
Skills For Assoc Technician, Ntwk Ops Ctr Resume
- Intermediate level Understanding of Unix/Linux and Scripting
- Knowledge of SQL database structures, SQL database query writing, Unix shell scripting, Perl, C++, Java scripts, and data manipulation
- Basic level Knowledge of TDM and Ethernet circuits; theory, testing, troubleshooting
- Intermediate level knowledge of basic cell site topology, SS7 signaling, basic RF principles and system architecture, call flow and/or understanding of Unix
- Intermediate understanding of Messaging (SMS, MMS, VMS)
- Basic level Understanding of SS7 signaling and concepts and/or Unix/Linux
6
Skills For OPS Quality Analyst Technician Resume
- Flexible work hours required, including holidays, weekends and evenings
- Organize databases, cell lines, tissues, and perform analyses of current data from ongoing experiments
- Instruct undergraduate students and lab personnel in laboratory methods and troubleshooting
- CCNA or other IT/Networking certifications desirable
- Basic level knowledge of IP troubleshooting
- Advanced knowledge of Messaging and Value Added Services
- Basic level of IP troubleshooting
- Advanced level Understanding of TCP/IP concepts and common router user interfaces and command structure
7
Skills For OPS LAS Outpatient Technician Resume
- Intermediate level understanding of TCP/IP concepts and common user interfaces and command structure
- Advanced level Knowledge of video monitoring system setup and configuration
- Advanced level understanding of MPEG and MPEG analysis
- Basic knowledge of molecular biology and biochemistry
- Evaluate, interpret, and review laboratory results and prepare reports; Experience with specific software such as Excel, GraphPad, PowerPoint, Photoshop or ImageJ
- Experience in a life sciences laboratory
- Generally experienced in molecular biology (PCR, DNA and RNA isolation cloning), mammalian cell culture, and handling mice (breeding, weaning and maintaining lines, tail DNA prep)
8
Skills For Ebanking Ops Technician Resume
- The ability to apply theoretical knowledge and techniques to a range of procedures and tasks
- Exercise judgement on work methods and tasks which require ability to discriminate between alternative courses of action
- Sound understanding of occupational health and safety policies and procedures and Standard Operating Procedures (SOPs) relevant to the working environment and research techniques
- Demonstrated level of computer literacy and proficiency in the production of high level work using software such as Microsoft Office applications (in particular Microsoft Excel, Word and PowerPoint) and specified University software programs, with the capability and willingness to learn new packages as appropriate
- Demonstrated written and oral communication skills including capacity to communicate with individuals at all levels in the organization experience and an ability to effectively analyses information and produce clear, succinct reports and documents
- Demonstrated level of computer literacy and proficiency in the production of high-level work using software such as Microsoft Office applications (in particular Microsoft Excel, Word and PowerPoint) and specified University software programs, with the capability and willingness to learn new packages as appropriate
- A demonstrated awareness of the principles of confidentiality, privacy and information handling
9
Skills For OPS Cage Wash Technician Resume
- Experience handling rodent animal models
- Advanced level knowledge of telecommunications networks relative to Radio Access Networks
- Advanced level Knowledge of cell site topology, RF principles and system architecture
- Excellent skills in Microsoft applications, such as Word, Excel, Outlook, terminal emulators, and a basic understanding of database structure. Excellent communications skills, both oral and written
- Maintain lab equipment and supplies; Clean and perform routine maintenance on lab equipment; Report equipment problems/outages and supply inventory shortages to supervisor/PI
- Able to conform to high security environment and execute the rules governing the Scripps company security and controls policies
- Able to work with in stressful situations and multi-task as necessary
10
Skills For OPS Monoclonal Antibody Laboratory Technician Resume
- IT infra knowledge , MF knowledge , Application understanding ( Vision , falcon etc ) , ITIL , vendor relationship , production support - batch , file transfer etc
- Knowledge of advanced IP routing protocols including troubleshooting techniques and tools
- Work as backup in answering phone calls
- Verify and enter patient results data
- Patient demographic information and clinical results within internal database system
- Pick up mail and packages as delivered
- Report equipment problems/outages and supply inventory shortages to supervisor
- Advanced level Knowledge of video distribution networks
List of Typical Responsibilities For an Ops Technician Resume
1
Responsibilities For IT Ops Technician Resume
- Quantify bacterial viability counts of the total population and of resistant populations by antibiotic containing agar plates (including preparation of agar plates with defined antibiotic concentrations)
- Assist in the conduct of major experiments and research programs and/or in setting up, maintaining, and monitoring complex equipment for a range of experiments
- Assist in the conduct of experiments including preparation, sampling, data collection and analysis and preparation of results and reports
- Quantify resistant bacterial populations by antibiotic containing agar plates (including preparation of agar plates with defined antibiotic concentrations)
- Perform standard light microscopy analyses and, under routine direction, assist in experiments which involve advanced and standard microscopy techniques
- Under routine direction, assist with HPLC, LC-MS/MS and other bio-analytical work (e.g. for sample preparation)
- Prepare, standardize and dispense sterile media solutions and bench reagents as required for research programs
- Prepare, autoclave, clean and sterilize plastic- and glassware as well as instruments as required for research programs
2
Responsibilities For Technician, Ntwk Ops Ctr Resume
- Under routine direction, assist in experiments that include molecular methods to characterize mechanisms of bacterial resistance to antibiotics, gene expression in response to antibiotic treatment, isolation of RNA and DNA, real-time RT-PCR, and related techniques
- Under routine direction, assist in experiments that include biochemical methods to quantitate binding of antibiotics to their receptors, isolation and purification of membranes, proteins, and other biomolecules and cell components, and related techniques
- Setup, maintain and monitor dynamic in vitro infection models, biofilm models and related systems
- Perform standard light microscopy analyses and assist in experiments which involve advanced microscopy techniques
- Assist in experiments that include molecular methods to characterize mechanisms of bacterial resistance to antibiotics, gene expression in response to antibiotic treatment, isolation of DNA and RNA, real-time RT-PCR, and related techniques
- Assist in experiments that include biochemical methods to quantitate receptor binding of antibiotics to their receptors, isolation and purification of membranes, proteins, and other biomolecules and cell components, and related techniques
- Assist with HPLC, LC-MS/MS and other bioanalytical work (e.g. for sample preparation)
- Assist in the preparation of documentation (e.g. for grant applications, research and conference papers) requiring the conducting of literature reviews and/or analysis of data
- Provide administrative and financial management support for research projects and programs including the maintenance and use of electronic and paper based information systems, data bases, websites and records
3
Responsibilities For Senior Technician, Ntwk Ops Ctr Resume
- Related Technical experience
- 3+yrs of related experience
- Maintain laboratory equipment and materials including the disposal of waste and ordering of supplies
- Ensure the laboratory area is maintained in a tidy and safe working environment, check and replenish stocks and assist in the maintenance of apparatus, equipment and instruments
- Keep abreast of developments, activities and protocols in area of expertise through liaison with staff and peers, reading relevant literature and attendance at meetings and seminars
- Managing and ordering of laboratory supplies and small equipment in coordination with the supervisor, the College’s fiscal team and other colleagues
- Comply with University policy, procedure and protocols in relation to the nature of the research being conducted
4
Responsibilities For OPS Laboratory Technician Resume
- Knowledge of operating systems: Microsoft Windows, Mainframes, MS- DOS
- General understanding of business issues
- Maintain and monitor laboratory biosafety and chemical safety plans in coordination with the UF Biosafety Officers and other colleagues
- Learn quickly and understand internal business processes/ functions
- Work on 24-hours shifts
- Possesses moderate knowledge of specific functions or tasks they support
5
Responsibilities For Assoc Technician, Ntwk Ops Ctr Resume
- Previous experience of working in a computer operations / service delivery environment. Previous experience of working in a payment card acquisition related services role preferable but not essential. Previous shift work experience Knowledge of Microsoft Office and Unix
- Possession of a valid driver’s license is desirable
- Experience in wireless or transport operations, or data platform and application support
- Autoclave all biohazard materials
- Advanced level Knowledge of telecommunication facilities (DAS, MSO, Call Centers, DC’s). Applies acquired job skills and company policies and procedures to complete assigned tasks
- Experience in a technical role
- Advanced level Knowledge of telecommunication facilities (DAS, MSO, Call Centers, DC’s)
6
Responsibilities For OPS Quality Analyst Technician Resume
- Work weekends is required
- Basic level Knowledge of IP architecture
- Basic level Knowledge of basic cell site topology
- Intermediate level knowledge of Unix
- Self-motivated, positive individual
- Knowledge of Mavenir mOne platform
- Knowledge of Oracle WebLogic Servers
7
Responsibilities For OPS LAS Outpatient Technician Resume
- Advanced level Knowledge of basic cell site topology, basic RF principles and system architecture
- Intermediate level Knowledge of video distribution networks and/or intermediate level understanding of large telecommunication networks. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Intermediate level experience with Tektronics Sentry and Medius setup and troubleshooting
- Intermediate level Experience with cable TV, high speed internet, home networking
- Strong clear communication
- MAD Router experience
8
Responsibilities For Ebanking Ops Technician Resume
- Intermediate level Understanding of video monitoring system setup/configuration and/or intermediate level understanding of large telecommunication networks
- Intermediate level understanding of MPEG and MPEG analysis
- Advanced level Knowledge of telecommunications networks including SS7, value added services, and messaging. Applies acquired job skills and company policies and procedures to complete assigned tasks
- Advanced level Knowledge of cell site topology, advanced RF principles and system architecture, and understanding of VoLTE call flow
- Intermediate Knowledge of IP troubleshooting
9
Responsibilities For OPS Cage Wash Technician Resume
- Knowledge of over IP video services and content delivery
- Intermediate Knowledge of Unix/Linux
- CCNA or Cisco certifications desired
- Basic wireless knowledge
- Strive to remain current on new concepts, technologies and systems being introduced to T-Mobile’s network and assist other technicians in understanding them, as well as the impact of these new systems on current operations. Develop and recommend process improvements or changes to improve current operations or to accommodate network changes as needed
- Perform in vitro and in vivo experiments related to research projects in Dr. McFarland’s lab. These include (but are not limited to) cell biology experiments, including mammalian tissue culture and primary cell culture; basic molecular biology including cloning; immunohistochemistry; maintaining a mouse colony, behavioral studies, and survival surgeries
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