Order Analyst Resume Sample
Dagmar Hegmann
948 Adeline Wells,
Houston,
TX
+1 (555) 800 3551
Work Experience
Senior Order Analyst
11/2017
-
PRESENT
Los Angeles, CA
- Maintain ownership records and related title documents, Deeds, Probate documentation for persons legally entitled to the proceeds of oil and gas production to fulfill the company's obligations and protect the clients’ assets
- Excellent organizational skills and ability to work with a high level of accuracy
- Experience with Microsoft Windows, in particular Excel (charts and graphs) and Word
- Judge, evaluate and monitor performances to ensure order processing accuracy
- Identify opportunities for improving order processes, based on audit outcomes, to minimize risks
- Audit and analyze order data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with Policies & Procedures, regulations, and management policies
- Prepare and present quality reports of your analyst findings and recommendations to Manager and customers with your findings
- Perform order audit and analyze order data for related investigations as directed by Manager
- Highly skillful at inspecting, testing and conducting analysis of warehouse shipping files
Order Analyst
06/2014
-
10/2017
Chicago, IL
- Able to conduct daily processing of auto delivery orders
- Work with IT to identify system issues with ADO Manager and all Shopping Carts while working towards resolution
- Work with Payment Task Force on decline analysis and research
- Attend meetings and work sessions as necessary to properly identify and resolve open issues to closure
- Strong understanding of the Nerium Compensation Plan and data management systems
- Communicate in a positive and professional manner in escalated or stressful customer situations
- Supports client, carrier, and sales team by completing the ordering process for new devices, accessories, and integrated products
Change Order Analyst
12/2011
-
01/2014
Chicago, IL
- Performs daily, weekly, monthly, and quarterly audit of Salesforce and carrier systems to ensure compliance and properly documented, especially related to discretionary credits
- Identify and assess customers needs to achieve satisfaction
- Completes ongoing training to stay current on existing and new systems and products, ordering processes, develop new skills, and to maintain proficiency on company values and organizational requirements
- Understanding of the new carrier processes as they are established, fleet management industry and overall usage of telematics within that vertical market
- Documents all ordering activity in Salesforce, Ascent, MyAdmin, and carrier ordering portals
- Utilize enhanced Google Sheets, including pivot tables, graphs, and V-lookup function
- Navigate, update, and educate on the use of the carrier ordering portals, especially related to ordering new devices, accessories, and integrated products
- Prepare one blog post
Education
Auburn University
2005 - 2010
Bachelor's Degree in Related Field
Professional Skills
- Demonstrate strong oral communication skills
- Excellent written communication skills to facilitate effective writing of correspondence with internal and external customers
- Strong skill on English reading & writing (need to work with global teams to solve BoM issues)
- Advanced Excel skills including Pivot tables and V look ups
- Prior data entry and customer service experience required, preferably in an inventory and order fulfillment environment
- Good interpersonal, leadership, and influencing skills
- Good human relations skills are required to develop a cooperative work relationship with others inside and outside the
How to write Order Analyst Resume
Order Analyst role is responsible for reporting, training, german, architecture, retail, finance, credit, integration, database, compensation.
To write great resume for order analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Analyst Resume
The section contact information is important in your order analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Analyst Resume
The section work experience is an essential part of your order analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Analyst resume experience can include:
- Experience in Order-To-Cash environment and/or like experience in the consumer packaged goods industry
- Identify and analyze problems using sound judgment and determine solutions in order to effectively resolve issues
- Prior order entry experience helpful
- Prior order management or related supply chain/fulfillment experience
- Experience order management or related supply chain/fulfillment experience
- Experience utilizing estimating software applications
Education on an Order Analyst Resume
Make sure to make education a priority on your order analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Analyst Resume
When listing skills on your order analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order analyst skills:
- Strong task management and prioritization capabilities
- Experience Required: 3-5 years’ relevant experience
- The ability to effectively communicate with customers, employees and vendors
- Maintain technical skills in areas of expertise necessary to support a dynamic, high-volume business environment
- Identify and resolve issues to effectively process orders
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives
List of Typical Experience For an Order Analyst Resume
1
Experience For Sales Order Analyst Resume
- Systems experience including Google Docs, MS Office, Salesforce, and other customer/inventory management systems
- Demonstrated ability to manage processes in absence of Team Lead
- Responsible for analyzing and reviewing customer documentation and entering order data as per procedural guidelines
- Assists sales and accounting teams in all aspects of the order processing cycle
- Assist Sales personnel with the renewal of existing customer contracts by managing the end-to-end order renewal workflow
- Act as an “expert” resource for the Sales team on any questions relating to Akamai’s ordering process or policies
- Capability to work outside office hours as per business requirements, specifically during VMware’s quarter closes
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
2
Experience For Change Order Analyst Resume
- Attend regularly scheduled sales meetings, and address any questions or issues the teams are facing related to the order process
- Regularly communicate with internal stakeholders, provide assistance and support and foster positive and productive working relationships
- Capability to work outside office hours as per business requirements
- Ability and motivation to work efficiently and productively in a multi-task environment on a daily basis, independently and with minimal supervision
- Software proficiency in Oracle, Excel and Outlook is desirable
3
Experience For Demand & Ops Planner, Back Order Analyst Resume
- One to two years of industry experience in order, distribution, and invoice process, with specific knowledge of software license and/or support renewal transactions and general knowledge of revenue recognition
- Software proficiency in Oracle/SAP, Excel and Outlook is desirable
- Fluency in either Swedish/Norwegian/Finnish
- Assist the Dealer Services Supervisor in conjunction with district organizations to educate Dealers to maximize the use of ADC’s parts ordering system. Develop methods and procedures to handle parts order proficiently
- Review quoting on pricing models and enter into Model N (VMware’s pricing and quoting tool)
- Adhere to all compliance guidelines including SOX and export regulations
- Able to work outside of standard office hours as per business requirements, specifically during VMware’s quarter closes
- Support customer logistics solutions to support leadtime reductions and inventory
- Maintain ownership records and related title documents, Deeds, and Probate documentation for persons legally entitled to the proceeds of oil and gas production to fulfill the company's obligations and protect the clients’ assets
4
Experience For Demand & Order Analyst Resume
- Upload PO’s to doc control for custom part numbers
- Ability and motivation to work efficiently and productively in a multi-task environment on a daily basis, both independently and as part of a team
- Provide back up support to Dealer Services team for parts order management which includes
- Receive and process customer orders via email
- Handle inquires via telephone or email.Develop and maintain effective relationships with internal and external customers in order to manage information and the timely resolution of issues
5
Experience For Customer Order Analyst Resume
- Review customer orders to ensure they meet the requirements to preserve and protect PerkinElmer’s interest
- Work closely with Planning, Manufacturing, Distribution, Sales, Field Service, Service, Tech Support, and System Integration to ensure our customer’s needs are met and PerkinElmer’s business practices are followed
- Utilize SAP to perform research relative to billing/shipping addresses, incoterms, freight codes, shipping instructions, ship dates, correct part numbers, and pricing
- Write work instructions and use them for cross training and reference document
- Work on special project teams as needs arise
- Ensure that change orders are processed in accordance with MBTA Change Order Guidelines and applicable contract documents
- Attend job meetings as required, and visit job sites to obtain firsthand knowledge of the change order scope
- The ability to work with a diverse workforce
- Gather information on customer needs from Sales personnel, and leverage Akamai’s
6
Experience For Divison Order Analyst Resume
- Manage account(s) accurately while evaluating that the orders are in alignment with the account’s financial goals and ensuring that shipments are in accordance with the account’s vendor compliance requirements
- Develop and maintain strong relationships with contacts at key accounts
- Validate requests to ensure accuracy and completeness
- Follow customers' compliance guidelines to avoid and/or reduce infractions to save money
- Regulate all projects and analysis related to their specific accounts and the overall department
7
Experience For Senior Order Analyst Resume
- Provide recommendations, make decisions, facilitate regular communications and exchange information with the internal support team of each account
- Work in a fast-paced, high pressure environment; ability to manage multiple projects simultaneously
- Pricelist management for all regions together with respective sales managers
- Gather information on customer needs from Sales personnel, and leverage Akamai’s systems and policies to efficiently translate customer needs into valid orders for Akamai services
- Work with appropriate internal functions such as our Finance, Product Management, and Services teams to obtain approvals for non-standard orders, and work with Akamai’s Legal team to draft non-standard addenda
8
Experience For CH Capital Order Analyst Resume
- Work with the Contracts Department to resolve contract issues
- Track the status of in-process sales orders and provide updates to Sales personnel
- Review final order documents to ensure completeness, accuracy and compliance with Akamai’s internal policies
- Provide ideas/feedback on future process improvements
- Manage all requests for reports internally and externally, through review on requirement, the ability to support
9
Experience For Order Analyst With Spanish & Portuguese Resume
- Timely response to customer queries received via email, fax, telephone and post
- Ensure detail and order requirements have been met
- Liaise with stakeholders to ensure accuracy of information is provided to both prepare and process order requests
- Maintain up to date knowledge of Thomson Reuters products and services
- Assist with promotions or launches of new products as and when needed
- Ensure orders are completed in accordance with the organization's guidelines
- Recommend opportunities for efficiency
- Review submitted sales orders for completeness, accuracy, and conformance to order acceptance policies
10
Experience For Processing Order Analyst Resume
- Create and Modify quotes in Salesforce.com as required
- Identify, analyze, and resolve issues independently
- Identify, own, and drive "Error-free/Touchless/FBP" improvement projects on select customer accounts that have been identified by the team as potential future COPS accounts
- Manage escalations and customer interactions regarding issues that originate from customer accounts which are handled by the COPS role/group
- Troubleshoot and advise on issues/escalations within the Customer Operations group and perform Super User responsibilities. Identify and share best practices to drive consistency and efficiency within Order Operations
- Extensive experience using Excel to include pivot tables and formulas
List of Typical Skills For an Order Analyst Resume
1
Skills For Sales Order Analyst Resume
- Verifying company interest on division orders and process outside operated division orders
- Collaborative working style, experience working across the company with teams of varied size to achieve common goals
- Skilled use of assembly drawing for daily work
- Or above manufacturing assembly experience
- Analytical thinker with experience completing complex data analysis
- Experience in Enterprise SaaS quote to cash / product lifecycle / provisioning operations
- Experience with SAP, or similar system, and EDI required
- Strong customer focus with a sensitivity to customer needs
- Manage multiple tasks and establish work priorities
2
Skills For Change Order Analyst Resume
- Experience in Customer Service or planning job
- Experience using an ERP system (Oracle, SAP, etc.)
- Experience in a Financial Analysis or Contract Analysis capacity
- Hands-on experience with PLM Software and ERP Data requirements
- Help to communicate with in-house operations and Dealers/Customers to ensure adherence. Demonstrates
3
Skills For Demand & Ops Planner, Back Order Analyst Resume
- Demonstrate a familiarity and/or ability to adapt to systems & such as Oracle Applications, Microsoft Packages and web based systems
- Supporting marketing campaigns and training events general admin – booking event spaces, planning and invitation lists
- Assuring order accuracy and resolving any discrepancies in pricing, quantity or terms
- Forecasting along with respective sales managers
- Understanding of downstream impacts of order process as it relates to the end financial transactions
4
Skills For Demand & Order Analyst Resume
- Understanding of upstream and downstream processes
- Provide timely technical support and clarify the technical spec and engineering drawing & engineering information to different teams
- Capable of identifying process improvement opportunities and implementing solutions
- Foster cooperation within the group and across departments by sharing information and by seeking input and assistance from other staff members
- Ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
- Collaborate with Sales, Legal and Billing teams to assist resolution to customer billing investigations and disputes
- Assist with provisioning and deprovisioning of services
5
Skills For Customer Order Analyst Resume
- Knowledge of the vendor’s shipping/ordering requirements, product return policies and procedures. etc
- Manage promotional activity planning and general order processing support for designated strategic accounts
- Check the main components of Sales Order according to SPL (Engine, Alternator, Radiator, Base, Control Panel, Canopy)
- Check Production Order according to SPL
- Create and update routing and components allocation for assembly line by request
- Familiar with the processes of order checking
- Ability troubleshooting and resolution of issues in collaboration with geographically dispersed teams and outsourced service providers
- Process Dyson marketing programs to include customer accommodation, value added and employeepurchase programs
6
Skills For Divison Order Analyst Resume
- Possesses ability and judgement to identify best practices and the capacity to provide peer-to-peer training
- Manage digital access—including order confirmation, entitlements, license reconciliation, return process and set up of admin accounts
- Create, monitor and maintain company’s joint interest billing and division of interest decks
- Complete required modules and training to enhance product knowledge
- Work with internal business partners and external suppliers to ensure appropriate ordering of telecom assets and services
7
Skills For Senior Order Analyst Resume
- Execute special projects as needed (review accuracy of historical transactions, systems training, etc.)
- Tactfully communicate with DC’s regarding questions or issues
- Assign transactional work to the COPS role within the scope of designated customer account teams and develop/supervise the creation of training materials
- Participate in projects and initiatives related to quality, data migration, SKU testing and operational efficiency
- Analyze the root cause for the SO and PO issues, manually correct the SO or PO, inform related team and push to solve the issues
8
Skills For CH Capital Order Analyst Resume
- For the identified design issues, support product team to maintain the correct the material in the PO
- Download the flash files from SAP, verify the series number, and upload the correct flash files to the database
- Take the other jobs appointed by supervisor base on the business request of company
- Develops a deep understanding of QVC’s order allocation, order process flow and order handling systems to become an expert on backorder causes and be able to uncover hard to detect discrepancies
- Order Management/Customer Service experience
- Assists with managing QVC’s Waitlist business through daily process ownership, email communication oversight and item management
- Currently possesses or has ability to develop a detailed, in-depth knowledge of many of QVC’s complex order capture, order handling and distribution systems such as IBM, Source History and Stratus
- Currently possesses or has ability to gain an understanding of QVC’s Oversell model, order allocation mode, order process and product flows
- Daily importing of electronic order transmission from EDI customers
9
Skills For Order Analyst With Spanish & Portuguese Resume
- Daily processing of consumer and retail orders
- Train/Update Sales Order Processing (SOP) Specialists as required
- Ensure shipments go out on time
- Monitor backlog of orders & shipments, take appropriate actions
- Identify and maintain errors in EDI documents transmitted from customers
- Acts as backfill in supervisors absence
- Generate procedures and process flows for department operations
- Participate in SAP process changes and update SOP team to these changes
- Daily manual entry of mass retailer and independent dealer orders
10
Skills For Processing Order Analyst Resume
- Work and make decisions independently in a fast-paced environment
- Desire to grow in the areas of leadership and influence
- High-level proficiency in SAP
- Convenient location ( Right off Rt77)
- Accurately assign segment information
- Analysis, calculation and maintenance of record title mineral ownership and division of interest
List of Typical Responsibilities For an Order Analyst Resume
1
Responsibilities For Sales Order Analyst Resume
- Experience in customer service or order management
- Provide backup and order processing responsibilities for OMS team members when necessary
- Accurately review and enter order data as per workflow process requirements maintained by the team
- Handle purchase order reconciliation to quote, contract terms and program requirements
- Ability and motivation to work efficiently in a multi-task environment, both independently and as part of a team
- Positive, collaborative approach and sound business acumen
- Work outside of standard office hours as per business requirements
2
Responsibilities For Change Order Analyst Resume
- Support area managers and account managers with CRM Quote handling and Proposal generation. This includes internal communication with Product Group on creation of Non Standard Requests (NSR’s); (Local) External Technologies (X-Tech) Requests and configuration issues
- Upon receipt of Purchase Order, review and clarify all aspects of a transaction in close cooperation with sales, Agents, Account, Finance, Legal and other relevant disciplines. Ensure PO and Thermo Fisher’s last Proposal match and initiate corrective actions when applicable
- Update CRM upon PO receipt within target deadlines given; ensure that Factory Order Desks are informed in time to meet requested shipping dates. Complete all CRM data fields in Accounts; Opportunities; Quote and Order Acceptance to execute the order
- Create and maintain all relevant order data in automation systems/tools (MFG; SOS SharePoint). This includes invoicing all agreed billing terms
- Manage communication with Accounts/Agents. Acknowledge order and inform involved parties on shipment planning and monitor revenue planning
- Create/maintain an order file (archive) per system transaction and ensure this contains all relevant documents for review by internal/external auditors
- Manage day to day escalations within the team and/or received from agents and report any risks to management
- Ensure SSOC reporting standards are implemented and followed through within requested timescales & ensure customer records & archives are up-to-date and aligned with SSOC policy
3
Responsibilities For Demand & Ops Planner, Back Order Analyst Resume
- Ensure all released processes and procedures are implemented and respected. Provide suggestions to supervisor or other staff for improvements in processes, efficiency and cost control
- Ensure SOX, Legal and ISO compliance; cooperate with any internal / external audit requests
- Manage orders with vendors if line item is categorized as a Local X-Tech item. Ensure on time delivery to comply with revenue recognition guidelines
- Act as liaison with Accounts Receivable to determine billing issues and deliver resolution with team, ensure credit notes are validated and correctly processed, ensure team maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems,
- Deliver input and assist to SSD events & meetings, SSOC weekly management meetings and SSOC team meetings. Includes representation on behalf of SSOC during external meetings with Agents
- Represent Thermo Fisher SSOC during meetings, conference calls with Agents, customers, external parties such as Banks, Customs, Chamber of Commerce, Export Control, and Forwarders
- Extensive QAD knowledge and/or CRM and Booking process experience is highly desirable
- Knowledge about typical systems used for doing export business with Agents such as Bank Guarantees; Protect (Export control); issuing Insurance Certificates
- Take an active role during project assignments
4
Responsibilities For Demand & Order Analyst Resume
- Work with a global team, respecting different cultures from all regions
- Act as back-up for other team members on sales operations
- Work on problems of a moderate scope where analysis of situations or data require a review of a variety of factors. Use judgment within defined procedures to determine appropriate action. Authority is to act within defined policies and practices
- Track the status of all Open Sales Orders, report on their current status to the Sales Team, and work to expedite material through the manufacturing process to meet customer due dates; in coordination with the other members of the Operations Planning Team
- Ensure that all Customer Inquiries are addressed by the responsible stakeholder, located at the plant, within the pre-defined time period
5
Responsibilities For Customer Order Analyst Resume
- Report on the status of customer inventory levels at the plant to the Supply Chain Department and Sales Team; while actively working to expedite material through internal processes
- Perform Ad hoc analyses related various operations planning functions as directed
- Work with planning team to communicate delays and troubleshoot open issues
- Actively work to improve the data quality, related to planning functions, within SAP and MES systems
- Report on critical plant performance metrics
- Assist in the maintenance and improvement of ERP systems used though out the supply chain processes
- Attend job meetings as required, and visit job sites and field offices to obtain first-hand knowledge of the project, base contract and change order scopes of work
- Provide input into Work Directive Letters and Authorization Review Control Sheets (Form 3-4), including developing order of magnitude independent cost estimates, and review for accuracy and completeness
- Analyze contractors' Change Order Requests for MBTA / FTA compliance and pricing reasonableness
6
Responsibilities For Divison Order Analyst Resume
- Review contractors' Change Order Requests, and assist / advise Project Managers with determinations of merit
- Ensure that construction contract change actions, including work directives, change orders, risk reallocations, construction quantity variances and time extensions, are processed in accordance with MBTA Change Order Guidelines and applicable contact documents
- Experience in identifying, initiating and driving improvements to processes and workstreams
- Change order analysis experience in a construction management setting
- Working with inter-functional teams
- Assist project staff with negotiations with contractors and presentation of proposal analysis, documenting all steps of negotiations and outcome
- Working with databases & SAP
- Proficiency in Excel (including pivot tables and formulas)
- Write a comprehensive description of the contractor scope of work to be performed
7
Responsibilities For Senior Order Analyst Resume
- Review one's own work and that of others to ensure that the information presented in construction change order packages and work products is accurate and complete
- Draft Change Order memos
- Update Change Order Request (COR) Log on a regular basis
- Provide COR Log to Managers weekly or as requested
- Review pay estimates and monitor for progress and timely completion
- Proficient in MS Word and Excel applications
- Language: Spanish and English
- Travel: 1 - 10%
8
Responsibilities For CH Capital Order Analyst Resume
- Physical Demands: This is an office position with no special physical requirements or unusual work environment
- High proficiency with computer systems and software, particularly SAP R/3 application and Microsoft Excel
- Energy, enthusiasm, commitment, courage and entrepreneurial excitement
- Results driven with a bias for action
- Embrace and manage change
9
Responsibilities For Order Analyst With Spanish & Portuguese Resume
- Position is in Alpharetta, GA
- Experience in Order-To-Cash environment and/or like experience in the consumer packaged goods industry High proficiency with computer systems and software, particularly SAP R/3 application and Microsoft Excel
- Proficiency in office software (such as Microsoft Office、SAP、Teamcenter, etc.)
- Handle urgent issue on the assembly line
- Industry Standards and Best Known Methods
- Production and Supply Chain Data Requirements
- Communicate with working interest and royalty interest owners in response to Division Order inquiries concerning payment issues and verification of well interests
10
Responsibilities For Processing Order Analyst Resume
- Request documentation to cure title requirements related to ownership records, payment of royalties including name/address changes, legal suspense, and escheat issues
- Review and analyze title opinions, conveyance documents, oil & gas agreements, other curative as warranted to establish, calculate or change ownership interests, cure title requirements and maintain updated company ownership records in the Quorum Business Solutions (QRA) database
- Interact and develop strong working relationship with contractual partners, mineral owners, governmental agencies, Asset Team, Revenue Accounting department, Lease Records group and others to answer complex inquiries, as needed
- Preparation of ad hoc reporting as necessary
- Help to monitor and balance the release of stock tags relative to shipping schedules, analyse manpower needs and
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