Order Management Coordinator Resume Sample
Dawson Howell
49415 Hudson Crossroad,
Boston,
MA
+1 (555) 636 4353
Work Experience
Order Management Coordinator
07/2017
-
PRESENT
Phoenix, AZ
- Facilitate regular review calls with regional Directors of Operations
- Allocates product for shipment, builds containers in the system, provides shipping instructions to the shipping department and generates pick lists for the warehouse
- Generate and compile all shipping and export documentation. Maintains current revision of export documents work instructions
- Continually formulates, develops, implements and evaluates export processes to maintain compliance and efficiency. Identifies potential export compliance risks and notifies OMF Manager of those risks
- Multi-task and work in a deadline driven enviornment
- Navigates through multiple systems to build, track, and monitor orders. Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows
- Ensure contracts meet all submission criteria and compliance
- Keep current with Amplify’s products, services and pricing
- Information about order status towards our Channel Partners
Order Management Coordinator With Spanish
03/2010
-
01/2017
New York, NY
- Coordination of orders with Supply Chain
- Coordination of orders with Export / Shipping Department
- Following all Export Control Regulations
- Being main contact person for Channel Partners in regards to order management and complaint
- Being a point of contact for customer order processing and ensuring orders are shipped
- Adapting to a fast paced business with a focus on first in - first out cycle time on all requests
- Handling order management end to end process
- Reconcile customer credits. Ensure quality of order data in company CRM system
Junior Order Management Coordinator
07/2004
-
11/2009
Phoenix, AZ
- Communication with internal and external customers regarding order and delivery status. Notify customers of upcoming back-orders
- Notify customers/sales on pricing changes on monthly basis
- Validate that purchase orders are compliant with Schneider corporate & finance guidelines
- Functions as subject matter expert in customer order management and fulfillment responsibilities to include order planning and import/export shipments
- Ensures that Monthly Master Orders for each country or market are collected, reviewed, approved, generated and processed properly
- Reviews orders to generate order acknowledgements back to the countries
- Provides planning information to Supply Chain to close the gap between order entry and the production schedule
Education
University of Phoenix - Kansas City Campus
1998 - 2003
Bachelor's Degree in Management
Professional Skills
- Strong data entry and PC skills, including expertise in Microsoft Word and Excel. Ability to evaluate processes and implement improvements
- Work independently, showing appropriate level of prioritization and escalation skills
- English conversation and writing skills
- Effective organization, planning and time management skills are required
- Managing and prioritizing of orders on first in, first out basis
- Existing knowledge of billing, database or order management systems; or the demonstrated ability to learn new systems quickly
- Validating receipient of orders
How to write Order Management Coordinator Resume
Order Management Coordinator role is responsible for database, software, customer, finance, credit, training, purchasing, shipping, planning, reporting.
To write great resume for order management coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Management Coordinator Resume
The section contact information is important in your order management coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Management Coordinator Resume
The section work experience is an essential part of your order management coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order management coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order management coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Management Coordinator resume experience can include:
- Strong communication and customer service orientation skills
- Experience, preferably operational experience in Customer Service in a similar market environment or trade structure
- Build strong relationships and work with cross-functional partners
- Being a dedicated a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer’s required ship dates
- Logging customer orders and following them up in SAP
- Using customer’s and DHL owned systems according to the customers Work Instructions (WI)
Education on an Order Management Coordinator Resume
Make sure to make education a priority on your order management coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order management coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Management Coordinator Resume
When listing skills on your order management coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order management coordinator skills:
- Act effectively in matrix oriented team environment
- Previous work experience in billing or accounting desired
- Experience in Purchasing
- Assist in prioritizing orders when escalations occur
- Demonstrates ability to comply with team practices and methods of working
- Good knowledge of managing orders on SAP is preferable
List of Typical Experience For an Order Management Coordinator Resume
1
Experience For Spares Order Management Coordinator Resume
- Your knowledge of transport companies and 3PL service providers is excellent just as your SAP/R3 skills are
- Good with numbers and experienced in Excel
- Experience of order management / customer service
- Experience of Oracle, SAP or another ERP system
- Executes PO release reports, including communication and alignment with Import/Export teams, considering communicated restrictions
- To follow up emails, queries/orders/deliveries according to the customers WI
- Detailed training on DHL customers and products
- DHL employment contract from the beginning
- Cafeteria system even during probation period
2
Experience For Junior Order Management Coordinator Resume
- Responsible for tracking Purchase Orders from Pick-Up to Delivery at the Customer
- Ensure the ordered products are delivered according to customer expectations
- Proactively communicate to the customer regarding shortages or delays
- Coordinate with other departments such as Sales, Production, and the Warehouse to coordinate available inventory with the releasing of orders
- Identify opportunities for lean improvement in order processing
3
Experience For Comcast Business Order Management Coordinator Resume
- Monitor workflow on the shipping floor and release orders accordingly
- Analysis and follow-up on all order blocks, particularly pricing blocks
- Analysis and updating of aged orders
- Additional ad hoc reporting
- Microsoft Office, including Excel (at least intermediate level)
- Responsible for processing partial disconnect renewals that have VDR's (Voluntary Disconnect Requests)
4
Experience For Order Management Coordinator With Spanish Resume
- Responsible for processing account restarts for customers that have been disconnected and need their services restored
- Service minded, out going and sociable
- Complete order management cycle for EMEA orders
- Information about order status towards our partners
- Process claims to insurance companies and secondary payors in a timely fashion
- Process payments (Credit Cards )
- Print Delivery Tickets
- Coordinate with multiple departments as needed to ensure patient orders are documented and processed accurately
- Interact with front-line staff to resolve patient account issues in a courteous fashion
5
Experience For Toys R & Babies R Order Management Coordinator Resume
- Analyze patient account detail (delivery date, address, past due balances, charges and payments)
- Updates dates of service within the assigned queues
- Properly document all work in patient accounts within CPR+
- Maintain current knowledge of copay assistance programs
- Ensure end of shift/month all queues are clear of current DOS and resolve any instances that are not
6
Experience For Toys R & Babies R Seasonal Order Management Coordinator Resume
- Provides price quotes on request
- Review and process Contract renewals for LOB Additions, Removals, and Restarts
- Daily coordination of all customer-facing activities related to instruments and/or custom (make-to-order) reagent quote and order management, including follow-up and resolution
- Communicate with external customers via phone, fax, and email. Interact directly with intercompany/international BD offices to support regional customers
- Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning and other functional groups to drive the process from quote to order fulfillment
7
Experience For BSS Coordinator, Order Management Coordinator Resume
- Responds accurately to the customer and internal BD personnel inquiries; providing pricing, availability, terms, and conditions, and other product and order related information
- Demonstrated proficiency in MS Word, MS Excel, and email systems is required
- Prepares margin analysis. (Instruments)
- Ensures customer and material master data are accurate and complete, and appropriate discounts have been applied on the instrument and/or custom reagent quotes and orders
- Proactive self-starter that drive for results
- Able to troubleshoot problems and resolve customer complaints
8
Experience For Order Management Coordinator Fluent Resume
- Able to interact at many levels within the organization, internal and external
- Familiar with business contracts and law, knowledge, with ability to recognize terms and conditions that would put BD at risk
- Accurately manage order workload in various tools. Maintain regular updates and statuses of orders. Follow established guidelines while maintaining healthy relationships with other groups
- Shortages - Facilitate, communicate and execute decision making and allocation
- Management of PF request from central and regional teams. Ensuring alignment from central through to regional, and PST able to deliver
- MOT – working with PST on improvements when delays occur
- Proactive transactional account/ order support
9
Experience For Toys R Order Management Coordinator Resume
- Review and evaluate POs to ensure accuracy
- Review terms and conditions of sales and ensure compliance
- Escalate to concerned parties for any PO that contains a defect or correction that needs to be actioned
- Proactively identify opportunities for improvement in processes and
- Fast Track management, support on cost to business vs sales uplift
- Ownership of flow at market within PST
- Specials (Retail/Wholesale) management. Individual to link in with SME and oversee end to end process from merch concept through to delivery to region
- Data management / order entry
10
Experience For Omnichannel Order Management Coordinator Resume
- Multi-task and work with a lot of information at a time
- To professionally and efficiently interact by customer queries: e-mails, orders and calls
- To support warehouses, customers in a professional and friendly manner
- To investigate complex cases, shipments, requests and any type of logistic challanges with the warehouses
- DHL is an equal opportunity employer, open for all ages
- Manage and Process daily customer purchase orders and ensure full adherence to Danone’s MOQs and Lead-Times
- Coordinate with the distribution team to take adequate decisions and achieve optimal costs and service targets (Intermodal, truckload)
- Investigate and challenge customer compliance fines and ask for reversal where applicable
List of Typical Skills For an Order Management Coordinator Resume
1
Skills For Spares Order Management Coordinator Resume
- Excellent written and verbal communication skills, particularly in the area of customer and internal communications
- Strong communication skills (verbal and written), with a preference for English/French bilingualism
- Strong customer service and communicate skills
- Prior Order management experience required
- Work closely with the Sales team and assist in order prioritizing
- Process credit/debit memo to adjust invoice costs for valid pricing discrepancy claims (related to errors and/or other issues)
- Validates order configurations for manufacturability per customer's product rule sets
- Validates material and capacity availability based on products ordered and in accordance with customer's requested ship dates
- Complete order validation for all internal and external customers
2
Skills For Junior Order Management Coordinator Resume
- Experience in key aspects of customer service, logistics or order management
- Demonstrated ability to manage conflicts and ambiguity to deliver results
- Experience in customer service and logistics
- Experience with SAP or similar ERP
- Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer’s required ship dates
- Maintaining EDI mapping and resolving EDI errors
- Being main contact person for direct and indirect partners in regards to order management and complaint handling as well order related issues for EA
- Building and maintaining relationships with our customers and business partners
3
Skills For Comcast Business Order Management Coordinator Resume
- Building and maintaining relationships with internal groups to optimize customer satisfaction
- Receiving orders from the ordering system
- Tracking orders and verifying their accuracy
- Managing and coordinating inbound orders via Motorola Online Tool
- Updating reporting systems
4
Skills For Order Management Coordinator With Spanish Resume
- Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance
- Working on mixed shifts
- Handling of customer complaints
- Providing Sales support with regards to order management, customer queries
- Getting more information when orders are unclear or are rejected
- Using Clarify/Unity (Motorola internal systems) and email
- Working knowledge of quote and order management processes
5
Skills For Toys R & Babies R Order Management Coordinator Resume
- Working knowledge of capital equipment order management process
- Rebalancing Orderbook If necessary
- Taking on responsibilities on individual projects e.g special projects, analytics, festive
- Tracking the complaints and claims from the start till completion
- Facilitating to find a solution for escalations,challanges
6
Skills For Toys R & Babies R Seasonal Order Management Coordinator Resume
- Coordinating order delivery
- Ensuring all orders are processed in compliance with Samsung policies
- Ensuring that orders are managed within SEA and Dealer requirements
- Resolving all order-related discrepancy issues
- Making order changes as requested or required for business purposes
- Ongoing communication with internal and external parties
- Lead towards achieving Customer metrics including but limited to: CSAT, Ordering interval and all Revenue targets
7
Skills For BSS Coordinator, Order Management Coordinator Resume
- Process customer order changes by entering customer requests into planning systems
- Participates in daily/weekly/monthly monitoring and reporting of the actions plans and actions taken
- Work on non-standard OM requests and escalations, ensuring E2E monitoring, follow up and coordination
- Sales Order Management: from Market Opening through to delivery, with weekly analytics being key focus
- Delivery tracking – weekly analytics delivered to PST Lead. Liaising with regional counterpart on delivery
- Minor KPI performing and presenting
- Timely and accurate processing of incoming Customer Orders received via EDI, interfaces, Fax or E-Mail
- Utilize the WMS to allocate orders and routing with correct shipping methods
- Split shift: 2 weeks in the morning (8-9 start; 16-17 finish) and 2 weeks in the afternoon (14
8
Skills For Order Management Coordinator Fluent Resume
- Responsible for logistics assignments which require use of planning and judgment
- Solves a broad range of distribution administrative problems of varying scope and complexity
- Manual order entry into production planning system
- Communicates order status to customer including initial committed ship dates (CSD's) and follow up on interim order changes
- Release authorizations to shipping department to deliver product
- Resolve low level scheduling conflicts such as material and capacity availability issues
- Runs routine reports in support of customer information requests and internal reporting requirements
9
Skills For Toys R Order Management Coordinator Resume
- Assist Sales and Project Managers in gathering all needed customer and solution inputs
- Order release in close cooperation with: finance (billing, collections, corporate credit, tax), export control, product groups, PM’s, sales etc
- adapting to a fast paced business with a focus on first in - first out cycle time on all requests
- Complete order management / order cycle for all internal and external customers by performing various activities
- Back up for key order processing activities which include Motorola OnLine initiated orders
- Computer literate and proficient in word-processing and spreadsheet software
- Responsible to support Data ordering activities for VES non Federal customers
10
Skills For Omnichannel Order Management Coordinator Resume
- Average number of customers being supported 6 to 10
- Provide updates regarding Implementation and Service Delivery
- Participate in Quarterly Reviews with Customers representing the Implementation of Orders
- Oversee the conversion of orders between Brink’s divisions, reviewing orders in multiple systems
- Assist Pharmacy and Shipping when needed
- Reviews instrument and/or custom reagent quote requests and prepares quotations, ensuring accuracy and configuration compatibility
- Ensures appropriate approvals and documentations are present before completing transaction
- In Season Management: facilitate, communicate and execute decision making within PST, with a 2 Way Connectivity to Customer Operations & Regional Teams
List of Typical Responsibilities For an Order Management Coordinator Resume
1
Responsibilities For Spares Order Management Coordinator Resume
- Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days, pizza days, benefitial holiday possibilities)
- Collaborate and communicate with internal supply chain functions
- Participate in various ad-hoc Supply Chain Projects when necessary
- Review and process Contract renewals for LOB Additions and Removals on already active customers
- Communicates fluently in both Swedish and English
- Communicate at all levels and work as a team
- Consistently able to use above average analytical skills, comprehension and problem solving to successfully handle any situation that might arise with in-coming orders
- Have 2-4 years of experience in order management or logistics operations
- Work under pressure to meet deadlines and high standards
2
Responsibilities For Junior Order Management Coordinator Resume
- Retrieves daily order management requests and investigates parts status in all order management applications
- Monitors and acts upon daily reports on parts and orders status; follows up until closure
- Deals with order hold management, manual orders, loans, hotlines, shipments and any other enquiry received. Identifies and clears restrictions placed on orders and on parts as per process targets and guidelines advocated by the process and the functional manager
- Ensures immediate follow-up on the possible issues that might occur – IT issues, request delays, feedback delays, etc. which could prevent the orders or parts from being processed
- Ensures timely and accurately revision of the requested reports
- Participates to daily/ weekly/ monthly reviews of the activity performed as per request and acts upon the actions logged in a timely and accurately manner
3
Responsibilities For Comcast Business Order Management Coordinator Resume
- Maintains communication with customers through the available order management channels on process related information
- Work closely with several departments to ensure the profitability of our services for your assigned customer, including the resolution of customer disputes and delivery exceptions
- Review, Validate and Approve State and Local Govt, Canada & Commercial Business
- Work with the Manager, Operational Analytics to establish metrics to monitor the operational success of our services for your assigned customer
- Conduct regular Meetings with Customers /Vendor support teams
- Provide project management documents that provide account governance and project deliverables for large enterprise customers
- Respond to Visit Customers with Account Teams in the field to represent Implementation Process/Address Executive Levels on Customer Escalations; both internally and externally
- Attend weekly calls with customers and/or account teams
4
Responsibilities For Order Management Coordinator With Spanish Resume
- Internal development opportunities
- Knowledge with SAP, TMS, and WMS
- Bilingualism is an asset (French/English)
- Monitor planned order dates, complete and incomplete order statuses and release accordingly
- Regularly briefs leadership on the status of orders to be processed and in process
5
Responsibilities For Toys R & Babies R Order Management Coordinator Resume
- Participate in lean concepts and meetings
- Self-driven and ability to work independently and stay focused
- Navigates through multiple systems to build, track, and monitor orders
- Coordinate with Dealers, Sales, SCM, Credit & Collections & Logistics to facilitate timely execution of orders
- Basic familiarity with Data Bases
- Purchase Order based orders. According to agreed company and US Tax standards. Orders include but are not limited to equipment, accessories, warranty and instal agreements
- Work closely with sales, order entry and finance teams in case of any issues
- Ensure new customer set up requests follow the Corporate and Credit Policy and Tax Compliant
- Managing and coordinating critical orders via Motorola Solutions systems to validate and process orders in adherence to purchase order requirements and established product rules
6
Responsibilities For Toys R & Babies R Seasonal Order Management Coordinator Resume
- Drive and achieve higher levels in service quality and customer satisfaction
- Manage and coordinate orders via Motorola Solutions systems to validate and process orders in adherence to purchase order requirements and established product rules
- Complete order management / order cycle for direct and indirect orders EA
- Hold management in close cooperation with finance, credit, export control, product groups, PM’s, sales etc
- Information about order status towards our direct and indirect partners
7
Responsibilities For BSS Coordinator, Order Management Coordinator Resume
- Work on improvement projects
- Contribute to continuous performance excellence
- Follow the standard operational processes and provide on time respond on customer enquiries
- Provide full support of the TL in daily operations, as well as participate in team trainings
- Participate in the design & implementation of new processes and procedures
- Gives proposals for operational improvement / optimization
8
Responsibilities For Order Management Coordinator Fluent Resume
- Manage customer escalations as 1st Level Escalation support
- Complete order management / order cycle for all internal and external customers by performin various activities
- Information about order status
- Responsible for making sure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time and committed ship dates
- Provide support to quality function in resolution of customer incidents
- Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable
9
Responsibilities For Toys R Order Management Coordinator Resume
- Print Delivery Tickets and Receipts
- Learn new tools/software quickly such as: Email/MS Office/ERP/MES and work/multi-task under pressure
- Type, utilize telephones, computer applications such as work-processing, spreadsheet, presentation and database systems. Requires good organizational, follow-up and interpersonal skills
- Knowledge in oracle would be a distinct advantage
- High level of confidence and maturity
10
Responsibilities For Omnichannel Order Management Coordinator Resume
- Determines and develops approaches to administer distribution/ logistics processes, procedures and services
- 2nd shift (14-15:00 start, 22-23:00 finish) with possibility to have 2 days a month on the 1st shift
- Digital Sample Management
- Dynamic and diverse team
- Stable multinational companybackground
- Replen SAP Management
- Flexible and quick
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