Outbound Sales Resume Sample
Reva Hoeger
10716 Pfeffer Neck,
Detroit,
MI
+1 (555) 685 0934
Work Experience
Outbound Sales Manager
05/2015
-
PRESENT
Houston, TX
- Knowledge of the home renovation or construction industry
- A valid driver’s license
- Provides an exceptional sales experience to prospects through outbound calls in order to meet sales targets and performance goals
- Sells new business policies for Auto, Property Personal Lines, and selected specialty lines (motorcycle, renters, boat, PUPs, etc.)
- Seek referrals for potential customers and prospects through conversations with Allstate’s existing customer base
- Develop subject matter expertise and remain current on new marketing campaigns
- Meet monthly goals and standards that align with Company growth strategies
- Proven work experience as an Inside sales manager
- Hands on experience with CRM software and other applications
Outbound Sales
07/2009
-
03/2015
Chicago, IL
- In-depth understanding of the sales process/training
- Self-motivated and take initiative. Ability to meet deadlines and work well under pressure
- Strong organizational skills. Ability to multi-task and remain organized
- Effective communication, listening and problem solving skills
- Automotive industry and product knowledge, troubleshooting and analytical skills
- Strong interpersonal skills, ability to interact effectively with all levels and senior leaders in a collaborative manner. Proven track record of establishing strong relationships
- Write reports and business correspondence to effectively present information and respond to questions from groups of managers and customers
- Demonstrated problem solving capabilities, advanced selling techniques and proven negotiation skills
- Excellent leadership and coaching skills as well as team building and Team Member development
Outbound Sales Business Consultant
04/2005
-
02/2009
Philadelphia, PA
- Assess and grow new markets for Livestream’s services and products
- Prior experience building phone-based sales teams. Our sales cycles are about 45 days long and we do all of our selling over the phone
- Relevant experience working in Telemarketing Sales
- Good communication skill, selling skill and service attitude
- Chinese and English typing skill
- Able to network quickly and effectively to connect with hard-to-reach senior level contacts at major corporations globally
- Talented communicator in both written and verbal contexts with specific skill in quickly building rapport and initiating relationships to help in negotiating and closing sales
Education
Kaplan University - Council Bluffs Campus
2000 - 2005
School's Degree in Business
Professional Skills
- Strong verbal, written, communication and selling skills. Ability to influence effectively over the phone required
- Manage time effectively and have strong planning and organization skills
- Demonstrate enthusiastic professional attitude in dealing with clients and excellent follow-up skills
- Able to demonstrate an exceptional understanding of the IT services marketplace and fundamental selling and negotiation/closing skills
- Displays strong leadership abilities including, independent decision making and effective problem solving skills
- Professional communication skills and excellent command of English – comprehension, active, listening, composition and verbally articulate
- Strong sales skills and knowledge of the Integrity Selling AIDINCâ Sales model
How to write Outbound Sales Resume
Outbound Sales role is responsible for organized, negotiation, interpersonal, telephony, english, planning, leadership, typing, selling, training.
To write great resume for outbound sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Outbound Sales Resume
The section contact information is important in your outbound sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Outbound Sales Resume
The section work experience is an essential part of your outbound sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous outbound sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular outbound sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Outbound Sales resume experience can include:
- Self-motivated with a good work ethic, organized with proven time-management skills. Experience in sales and interpersonal skills
- Highly organized with strong analytical, diagnostic skills and an ability to find areas of growth and implement plans to maximize that growth potential
- Possess industry-related skills, product knowledge, and outstanding customer service effectiveness
- Developed and proven experience in leading, coaching and developing a team
- Experience in leading and delivering change that improves customer experience & business efficiency
- Proven team player capable of prioritizing his or her own work and/or problems simultaneously
Education on an Outbound Sales Resume
Make sure to make education a priority on your outbound sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your outbound sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Outbound Sales Resume
When listing skills on your outbound sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical outbound sales skills:
- Demonstrated industry-related skills, product knowledge, business development and planning
- Strong verbal communication and time management skills
- Working with executive management and communicates effectively to sales team
- Effectively apply sales process while remaining confident and assertive
- Effectively deal with sales rejection
- Strong Technical knowledge and experience for IT Systems Management Products
List of Typical Experience For an Outbound Sales Resume
1
Experience For Outbound Sales Manager Resume
- Team player who actively listens, asks for feedback from others and uses feedback to improve and learn; treats all feedback with respect and consideration; asks for clarification and support as needed
- Demonstrate a proven track record of meeting or exceeding key performance indicators and sales goals
- Possess ability to train agents in sales and telephony usage skills
- Effectively explain product and promotional details
- Strong B2B sales team management experience
- An energetic team player with exceptional organizational, interpersonal, and communication (written and verbal) skills
- Manage internal stakeholders effectively generate leads for the outbound sales team to follow up
- Prior sales experience, preferably telephone sales in a business-to-business environment
2
Experience For Outbound Sales Specialist Resume
- Advanced computer skills (Proficiency in Word, Excel, Outlook)
- Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
- SaaS software selling experience
- Experience selling to director/VP level leaders
- Ales or customer services experience for Sales Consultant 1
- Motivate the sales team to sell products through effective management of sales incentive programs
- Skilled in virtual presentations, online web demos, remote sales processes
3
Experience For Outbound Sales Executive Resume
- Build test and control plan to validate teams scalability
- Consumer sales experience, preferably in an outbound call center environment
- Maintains close contacts with customers and establishes a comprehensive customer experience that includes consultation and analysis
- To actively call commercial B2B clients and set solid appointments for the Sales Team across Northern Ireland, GB and ROI
- A demonstrated track record of consistent high achievement in a previous role
4
Experience For Senior Manager, Outbound Sales Resume
- As a purpose-led company we have greater employee engagement, better financial performance, and stronger customer advocacy and community outcomes
- High volume transactional outbound sales experience
- Strong knowledge of the Managed Service Provider and/or Mid-Market Enterprise market
- Experienced with CRM applications
- Strong knowledge of one or more of these areas
- Ales experience or the equivalent
- Professional work experience in sales, customer service or lead generation required
- Previous inside and telephone sales experience essential
- Past experience in the 'Live Chat' environment would be beneficial
5
Experience For Supervisor, Outbound Sales Resume
- Drafting correspondence and proofreading documents
- Assisting with preparations for trade shows and conventions and attending them
- Planning and assigning work as needed
- Making a high volume of outbound sales calls
- Providing order coordination support to ensure the processes are completed
- Supporting the sales department with the promotion of company products and services
- Preparing sales reports and presentations
- Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies
- Outbound prospecting US Fortune 1000 companies via cold calling, email, and other marketing campaigns
6
Experience For Outbound Sales Business Consultant Resume
- Evaluates customer’s issues regarding billing disputes and refers to appropriate parties for resolution
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in salesforce.com
- Meets monthly, quarterly, and annual financial targets by identifying new prospective customers and generating new accounts
- Plans potential and customer contacts ensuring proper balance is maintained between existing customers and prospective customers
- Cold calling into targeted accounts with the goal of setting an appointment with a sales representative
- Develop recommendations for sales scripting when needed
- Responsible for ensuring the team’s monthly sales goals are met
- Source new Professional Cleaning Service sales through outbound cold calls and emails
7
Experience For Outbound Sales Rep-home Renovation Resume
- Discover use cases, then drill down to underlying business objectives; show a clear path to a solution that meets both needs
- Track record of success selling into mid-market companies
- Technically savvy; thorough understanding of a related technology
- Respond to customer requests quickly and professionally, providing superior service
- Sells products/services to existing and prospective customers as assigned
- Maintains industry knowledge including knowledge of competitive landscape
8
Experience For DTC Outbound Sales Associate Resume
- Make between 80 - 100 calls per day resulting in 2/3 guaranteed appointments for the sales teams (40 appointments per month)
- Build rapport with contacts by offering educational resources (webinar invitations, demos, white papers, relevant blog articles, etc.)
- Grow existing relationships through education of client products and services
- Use an assumptive and outbound calling approach
- Flexible and able to work off hours when needed to field sales opportunities from all over the world
9
Experience For Team Leader Outbound Sales Resume
- Acquire NR customer’s remotely thru voice/chat interactions for leads received
- Adherence to ethics and Citi’s code of conduct
- Has deep knowledge of Intuit’s core products to be able to provide right fit solutions to solve customers’ problems
- Provide confidence and expertise to overcome objections
- Ales or customer service for Sales Consultant 2
- Ales or customer service for Sales Consultant 3
10
Experience For Manager, Outbound Sales Resume
- Lead a consultative sales conversation to understand the customers’ needs
- Supervises the day-to-day shift activities of the Outbound Telemarketing Sales Office. Make departmental decisions in the Directors’ absence. Handle complaints and special requests from guest as requested. Oversees all outbound supervisors, and TO's
- Provide feedback on customer reactions and program improvements.
- Highly self motivated and reliable – willingness to “go the extra mile”
- Ensure that calls, activities, quotes and opportunities are accurately logged daily on the Company’s CRM system (Salesforce)
- Verbally describes, promotes and sells service related contracts, products and services (service contracts, surge and gas and electric commodity.)
- Keeps abreast of latest product coverage and pricing by studying contracts and terms and conditions and works closely with the Marketing Department Representative for updates concerning BGE HOME contracts as well as competition
- Maintains an acute awareness of competition for feedback to management and to enhance “value” selling. In addition, garners the customer’s intent for cancel and provides timely feedback to manager
List of Typical Skills For an Outbound Sales Resume
1
Skills For Outbound Sales Manager Resume
- Maintaining strong knowledge of all products, pricing and promotional opportunities
- Collaborating with the customer service team to provide exceptional experiences for our customers
- Building strong product knowledge and customer relationships
- Focus on minimal inex’s and ensuring a smooth account opening experience
- Experience in selling VET products and services
- Exceptional telephone/email based selling experience
2
Skills For Outbound Sales Specialist Resume
- Experience in sales, marketing, or customer service roles
- Proven track record of consistently growing accounts’ business
- Team player with demonstrated track record of collaboration of working with others to solve difficult problems and drive business improvement
- Previous experience with ETix, Ovation or ticketing software
- Analyse data to develop effective prospecting strategies, performance metrics and sales plans for the team
- An excellent understanding of Small & Medium Enterprise markets
- To deliver a remarkable customer experience in the on boarding process
- Previous inbound/outbound sales experience essential
3
Skills For Outbound Sales Executive Resume
- Knowledge or experience of telecommunications advantageous
- Experience of sales and sales team management in a fast paced environment
- Pulling call lists and segmenting by target consumers
- Maintaining and understanding your customer base within your assigned territory
- Researching and identifying key accounts and education new customers on products
- Developing and maintaining a call plan that delivers business growth
- Sourcing of quality NRI accounts leading to a healthy portfolio
- Generating leads for B2B development
- Delivering on sales targets of our premium products
4
Skills For Senior Manager, Outbound Sales Resume
- Driving balance build up thru consistent engagement
- Uphold GoDaddy standards of leadership including accountability, leading by example and doing the right thing for our customers
- Incorporate sales strategies such as increasing speed to market, eliminating gaps in coverage and improving customer loyalty
- History or understanding of customer service, dispute resolution, objection handling and understanding of the sales process
- Meet/exceed performance goals through influencing of upgrades and selling according to defined standards and processes
- New hire training & onboarding program
- Address and manage associate performance opportunities as needed, including formal performance counseling if necessary
- Develop, present or respond to customer requests including RFPs (Request for Pricing) and industry-specific solutions
5
Skills For Supervisor, Outbound Sales Resume
- Positive attitude with the ability to deliver results through high quality coaching and mentoring of the team
- Clearly established career development with ongoing training and support
- Enable Western Union Business Services to provide the ideal solution by arranging a firm meeting between the prospective client and our specialists
- Comfortable working in a repetitive task role
- Be assumptive while using an outbound sales call approach
6
Skills For Outbound Sales Business Consultant Resume
- Openly accept and apply sales coaching and feedback
- Proficiency with Windows Operating Systems and Microsoft products such as Word, Excel and Outlook and SharePoint
- Involved in running high-level demos
- Interact with multiple online systems while speaking with the customer is required
- Evaluate customer needs while matching to Allstate products and services
7
Skills For Outbound Sales Rep-home Renovation Resume
- Collaborate with the Marketing team, BDM’s and Account Managers to drive results driven campaigns to success
- Drive results through your team and ensure the sales targets are being met through quality calls and qualified leads
- Continually develop new sales and prospecting techniques to increase outbound sales leads and conversion rates across the team
- Proficient in using LinkedIn Navigator and Salesforce.com (or another CRM)
- Telephone sales of existing and prospective clients
- A passion for leading a team with a customer centric mindset
- Our business truly supports flexible working arrangements to ensure work fits your life
- Structured training and the opportunity to leverage off exceptional mentors within the business
8
Skills For DTC Outbound Sales Associate Resume
- A diverse sales background - a mix of solution and product selling would be ideal
- Paid product and system training
- Focused on monthly/yearly goals and has a “whatever it takes” attitude towards exceeding those goals
- Evaluates current contract and recommends suitable service contracts explaining important benefits and cost / benefit relationships
- Build and foster meaningful business relationships and internal partnerships based upon a team model
- Close the sale and turn your initiative into a paycheck
9
Skills For Team Leader Outbound Sales Resume
- Computer literacy and comfortable with range of systems i.e. CRM, MS Office
- Can talk on the phone and type concurrently
- Exposure to high performance (business, sport etc) environment
- Energy and desire to succeed,
- Highly motivated and target obsessed and driven to achieve financial outcomes
- Confident, ability to question, influence and persuade
- Resilient and tenacious when faced with customer objections and achievement setbacks
- Professional development and career growth opportunities
- Great work/life balance (no nights or weekends)
10
Skills For Manager, Outbound Sales Resume
- Guaranteed hourly pay + commission
- Earn 25K OTE 33K
- Work independently with little direct supervision and in a virtual environment, if necessary
- Communicate professionally and effectively across various forms of media and in person with existing and new potential partners and across departmental lines
- Excellent and proven negotiation skills
List of Typical Responsibilities For an Outbound Sales Resume
1
Responsibilities For Outbound Sales Manager Resume
- Work with individual supervisors, coaches and agents using side-by-side monitoring and other methods to exceed customer and employee satisfaction and retention goals
- Self-motivated with a good work ethic, organized with proven time-management skills
- Analyzing customer purchasing behaviors and implementing new strategies
- Processing orders and notating pertinent information in our database
- Reporting campaign results and measuring successfulness of promotions
- Understanding of the fuel management business
2
Responsibilities For Outbound Sales Specialist Resume
- Contacting customers through outbound phone calls with the intent to sell wine, memberships, and other brand related merchandise
- Organizes and manages sales leads to capitalize on selling opportunities and ensure all leads are contacted based on the sales cycle criteria
- Outbound Sales Prospecting(approx. 80%)
- Motivate the assigned Associates to be accountable for exceeding individual and team sell-in, adherence, quality, and customer service established goals
- Maintain a consistent presence in the team area
- Support agents with escalated calls and/or issues
- Support the Sales Manager as needed
3
Responsibilities For Outbound Sales Executive Resume
- Oversee and monitor daily activities of outbound sales reps
- Coach and Counsel associates as appropriate
- Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions
- Recruit, hire and provide coaching and development to team members
- Run various reports to monitor operations and productivity of their department
- Develop daily, weekly, and monthly goals for team and drives accountability down to sales team
- Handle escalated issues and calls
- Address questions from sales reps
- Identify, diffuse, and report personnel issues to management
4
Responsibilities For Senior Manager, Outbound Sales Resume
- Monitor daily work flow and call logs and makes and/or recommends process improvements as needed
- Execute outbound sales strategies defined by Enterprise Support Center Leader
- Acquire new ReadyRefresh Commercial through outbound cold calls and emails
- Become an expert on the Outbound by Zendesk product and conduct discovery calls, presentations, and demoswith prospects and customers
- Develop and manage relationships with prospects and accounts in your territory
- Partner with the Zendesk Account Execs to identify Outbound opportunities in their accounts
5
Responsibilities For Supervisor, Outbound Sales Resume
- Curiosity about how the customers business works and how it could work better
- Qualifies accounts as needed to determine sales opportunities and identify additional contacts/buyers. If an opportunity is identified for another sales area, takes appropriate action to forward the lead
- Timely execution of sales-related activities (e.g. follow-ups, lead management)
- Customer Satisfaction, Customer Retention
- Number of qualified opportunities created, Conversion Rate
- Compliance to key processes (tool usage, peer collaboration)
6
Responsibilities For Outbound Sales Business Consultant Resume
- Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback
- Lead and manage a combined sales team consisting of OB and Chat Sales Consultants
- Ensure their business unit is meeting all measurable goals
- Conducts performance reviews and prepare performance improvement plans; hires, disciplines, and terminates personnel as necessary
- Handle escalated customer calls, in a timely manner and to completion to ensure customer satisfaction
- Work directly with other supervisors to ensure consistency and teamwork
7
Responsibilities For Outbound Sales Rep-home Renovation Resume
- Maximize agent performance by OB campaign, Chat type, product mix, etc
- Motivate, drive, and develop a successful sales team
- Lead new programs through working with various departments, developing new incentives, creating coaching plans, and overall implementation of sound strategies to ensure campaign success
- Utilize Selling by Numbers sales process to guide customer interactions
- Responds to unexpected or challenging questions, price questions, and objections
- Collaboration and innovation across both telephonic and digital channels
8
Responsibilities For DTC Outbound Sales Associate Resume
- Ensure the proper staff is assigned to a various projects and tasks
- Meet required project commitment and escalate any non-compliances
- Manage, coordinate, and evaluate sales units/metrics for various programs
- Proactively work with other departments to create new programs, sales approaches, and ways to drive their business unit
- Employee development with a hands-on approach
- Generate new business opportunities to drive pipeline growth
- Work closely with Sales Management and individual Enterprise Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
- Suggest and implement improvements in the sales process/training
9
Responsibilities For Team Leader Outbound Sales Resume
- Answer incoming calls from prospects in order to close sales
- Conduct high level conversations with Account Executives in Target Accounts
- Achieve or exceed monthly quotas of Qualified Opportunities/AE meetings
- Uncover prospect’s business challenges and identify relevant new business opportunities
- Hire/Manage/Coach/Lead the inside sales representatives team
- Partner with field sales teams to coordinate customer engagement plan
- Initiate outbound calls, manually and dialer enabled, as needed to close sales
10
Responsibilities For Manager, Outbound Sales Resume
- Initiate and respond to customer e-mails as needed to close sales
- Exceed sales goals as established by the sales leadership team
- Work in accordance with company safety policies and standards of conduct
- Identifies underlying business problems and unique requirements for potential WEX clients through the use of open-ended questions to uncover needs, wants and challenges
- Links WEX product features and benefits to the potential clients’ needs
- Creates and conducts effective proposal presentations and responses that identify prospective customers’ business problems, the effects of the problems, and the WEX solutions to their problems
- Actively seeks out additional training on new products and provides feedback to product development group regarding customer challenges and potential modifications or new WEX products that could resolve those challenges
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