Partner Operations Resume Sample
Hannah Toy
94107 Cordell Station,
Houston,
TX
+1 (555) 997 3893
Work Experience
Partner Operations Specialist
01/2018
-
PRESENT
Houston, TX
- Delivering results on complex projects involving teams across the company
- Understanding current system capabilities and limitations
- Problem solving and exploring solutions to current processes and systems
- Coordinating with cross functional teams for execution
- Driving continuous improvements
- Monitoring supply and fulfillment of products and reference designs
- Tracking partner margin agreements and ensuring correct application
- Calculating partner commissions and royalties on a quarterly basis
- Providing ongoing commission and royalty reporting to partners
Partner Operations Analyst
09/2013
-
09/2017
San Francisco, CA
- Collect documentation of processes and findings and present observations and recommendations to the Revenue Operations Leadership Team
- Acts as the primary liaison between Pearson and its Corporate and Academic Partners
- Manages the team assigned to work on each Accelerated Program engagement
- Evaluates and coordinates all launch activities with both the Corporate and Academic Partners to assure high quality service to the students enrolling in Accelerated programs
- Coordinates marketing activities to maximize participation of eligible employees
- Coordinates enrollment management activities between the College, Pearson teams, third-party vendors, and Corporations, including those related to initial admission, financial aid, reimbursement or remission, and student support
- Manages a team of enrollment and retention specialists employed by Pearson, or through a third party, to provide supplementary enrollment services to students enrolled in Accelerated programs
- Coordinates specific reporting and KPI’s for each Accelerated Program, and coordinates related activities with internal teams, Academic Partners and Corporate Partners
- Coordinates data sharing and data integration between Pearson, its Academic Partners and its Corporate Partners
Summer Intern, Global Partner Operations
03/2009
-
04/2013
San Francisco, CA
- Reviewing partner invoices and provide supporting documentation to the revenue accountants to facilitate the payment process
- Validating partner order forms including reconciliation with customer orders, contractual agreements, and pricing terms; managing approvals process
- Administration of new and renewed partner contracts in association with partner managers, legal, finance and sales operations
- Administration of partner acquisition process including application tracking and reporting in CRM
- Reporting on partner performance vs target
- Supporting creation, operationalisation and maintenance of third party partner product SKUs and associated pricing & configuration rules
- Learn and apply Salesforce's Business Process Innovation (BPI) problem-solving methodology to solve business challenges for the Partner Operations team and Salesforce partners. Sample area of focus include building a better engagement model with our internal and external business partners by interviewing stakeholders, analyzing current process gaps, and testing alternatives
Education
Washington State University Vancouver
2005 - 2009
Bachelor's Degree in Engineering
Professional Skills
- Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge
- Excellent communication skills and experience working with technical management teams
- Excellent analytical and problem-solving skills and experience interpreting data and taking corrective action
- Excellent strategic and tactical business skills and a passion for using data to drive better decision making
- Strong leadership, management, communications and operational skills
- Experience developing teammates’ careers and skills
- Demonstrated cross-functional coordination experience in leading internal and external business users through complex integration processes
How to write Partner Operations Resume
Partner Operations role is responsible for leadership, database, business, languages, analytical, communications, organization, english, collaboration, security.
To write great resume for partner operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Partner Operations Resume
The section contact information is important in your partner operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Partner Operations Resume
The section work experience is an essential part of your partner operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Partner Operations resume experience can include:
- Solid written and verbal communication skills in English and Korean
- Project management skills. Ability to thrive in a fast-paced and rapidly changing environment
- Highly developed organization skills with the ability to smoothly handle rapidly evolving, multi-dimensional negotiations under strict timelines
- Use problem solving skills to resolve scalable operations problems and inefficiencies
- Relevant experience, including experience in partner account management or sales in the Internet, Online Media or Enterprise Software industries
- Great multi-tasking skills and ability to multi-task across various departments
Education on a Partner Operations Resume
Make sure to make education a priority on your partner operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Partner Operations Resume
When listing skills on your partner operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical partner operations skills:
- Strong interpersonal and organisational skills, comfortable working in cross-functional teams
- Good leadership and conflict resolutions skills
- Excellent interpersonal, communication, and client presentation skills
- A methodical approach with strong analytical and documentation skills
- Strong leadership skills and ability to lead and horizontally-manage cross-functional teams
- Experience and good working knowledge in using Salesforce CRM or PRM tool
List of Typical Experience For a Partner Operations Resume
1
Experience For Partner Operations Analyst Resume
- Solid background in using office software (spreadsheets at the intermediate or expert level, word processing, and presentations)
- Experience in partner program management, content development and marketing, and/or cross functional project management environment
- Experience with the creation of internal and external content, leveraging various media types
- Excellent understanding high-growth Enterprise Software business
- Extensive experience in working with VAR, SI/ISV, MSP and Strategic Partners
- Experience with implementing partner process/portal for both internal employees and external partners
- Validate Distributor Sales Out received from APAC Distribution partners, and check for discrepancies as per set criteria
- Experience in B2B Enterprise technology market
- Experience in an online operations, technical support, project management or product support environment
2
Experience For Partner Operations Specialist Resume
- Drive the scheduling, creation and execution of partner communications including oversight of partner contact database
- Excel at operating in a fast pace environment, with changing demands with little direction
- Help advise partners and internal sales team on developing their sales, marketing, and pre-sales capabilities in line with AppDynamics Go-To-Market strategy
- Be responsible for troubleshooting existing processes when things go wrong
- Support analytics and modelling activities related to the APAC Partner Program
3
Experience For Manager, Partner Operations Resume
- In conjunction with the Partner Connect Data and Reporting team, coordinate and deliver regularly scheduled reports on partner and program performance
- Drive the scheduling, creation, execution and follow up for partner webinars
- Support data cleansing activities and maintain data integrity in VMware’s systems
- Deliver quarterly business reviews to management, including attainment against defined KPI’s
- Coordinate and manage simultaneous requests of varying size and scope
- Innovation and optimization (Roll out and manage revenue optimization projects, work on requirements for new products/solutions and testing
4
Experience For Partner Operations Specialist, APJ Resume
- Support operating partner’s ad hoc needs to ensure the mutual success of our partners and LX
- Leadership and vision in managing team in projects or initiatives
- Responsible for representing Expedia’s customer operations requirements and expectations to external vendors
- Communicate channel programs and business policies throughout AspenTech’s partner network, including internal AspenTech employees
- Troubleshoot and solve problems related to partner operational on-boarding
- Evaluate and analyze current practices and recommend solutions for ongoing improvements to internal business processes
- Liaise with and motivate individuals at all levels of the sales organization (including direct sales team)
- Assist with GTM planning for VAR, SI/ISV/MSP and Alliance business
5
Experience For Channel Partner Operations Resume
- Manage our internal systems including Partner Help Desk and Partner Center administration (primarily for Korean partners)
- Maintain positive focus in difficult and challenging circumstances
- Work as part of a young and dynamic team while demonstrating flexibility, ability to work without direct supervision, and initiative
- Coordinates account receivables with the Academic Partners bursar and finance office to maximize Program revenue
- Where applicable, coordinates with Pearson Online Services to provide academic pathways for employees interested in baccalaureate or graduate education
- Creates an account plan to identify and accommodate program expansion
- Manages the P&L for each program to optimize profitability
- Identify various paperwork problems and solve payment issues
6
Experience For Regional Partner Operations Resume
- Manage and administer partner program processes that align, coordinate and orchestrate partner value delivery across different pillars in the partner organization
- Manage partner on-boarding and administration including new partner approval, payment, portal set up, communication and access to enablement and training
- Review and respond to potential and existing partner program inquiries
- Coordinate feature and function enhancement and content management of partner portal
- Self-motivated, passionate, innovative, collaborative, creative and analytical
7
Experience For Global Partner Operations Specialist Resume
- Drive overall partner success and be responsible for the performance of the each partnership in your assigned book of business
- Lead day-to-day management of assigned partners and drive deep engagement
- Lead optimization efforts to drive incremental revenue for both the partner and for Yahoo
- Assist in partner renewal efforts
- A proven track record of business operations, partner operations, trouble ticketing systems, SLA management, especially in the web/internet space, working with publishers (content, media, search)
- Pre-sales consultation for search, display and mobile solutions (Advise partner on most suitable products, best practice regarding implementation and traffic quality)
8
Experience For Principal Partner Operations Analyst Resume
- Pre launch technical lead (coordination with engineering and product team)
- Launch coordination (QA, partner training, system settings)
- Issue management and escalation (coordinate at a global level to ensure fast and durable.)
- Execution: Manage day-to-day operational tasks, including but not limited to headcount allocation, Salesforce.com hierarchy and approval levels, account and territory lists as well as improve processes to increase operational effectiveness
- Strategic thinker with an ability to creatively and independently apply analytical skills to complex business challenges
9
Experience For Director of Partner Operations Resume
- Produce/manage the production of effective business requirements and/or other business related project documentation/assessments at a rapid pace/large volume. (SOP’s & AP’s)
- Daily communication and interaction with partner’s sales team and management
- Manage 3rd party relationships as well as associated budgets
- Analyze data for anomalies, trends and opportunities for improvement
- Fluency in written and conversational French and English
- Fluency in written and conversational German and English
10
Experience For Senior Partner Operations Analyst Resume
- Fluency in written and conversational Portuguese and English
- Align with Deal Operations, Legal, and other teams driving business approvals to build and manage partner product catalogs to ensure approval terms are effectively described and executed in a manner that is optimized for ISV partner experience
- Develop operational health metrics and overview and conduct regular partner health review sessions with ISV sales teams
- Align closely with Partner Order Management team to ensure they execute against all contractual requirements for order execution and partner support
- Provide support and manage provisioning/delivery issues for EMEA-based ISV partners and ensure that partner orders meet all contractual requirements for order execution
List of Typical Skills For a Partner Operations Resume
1
Skills For Partner Operations Analyst Resume
- Strong database and MS Office skills. Intermediate Excel skills required. Ability to learn systems quickly with little to no guidance.”
- Data analysis skills to frame and break apart larger business problems and effectively build business cases to advocate technical solutions
- Basic SQL database query skills
- Experience in a Partner Program role, with strong technology and delivery orientation
- Great communication (written and verbal) skills
- Demonstrated understanding of process and software development life cycle including phases of testing, change management, and release management
2
Skills For Partner Operations Specialist Resume
- Experience reviewing, editing, or negotiating complex business contracts
- Assist in ensuring that all necessary approvals and supporting documents are recorded per Salesforce policy prior to advancing requests through process
- Experience with IT and business process development, monitoring and re-engineering
- Partner with product and engineering teams to create a seamless business experience during product launches
- Passion for Pinterest’s mission, supporting businesses, and improving the product experience
- Experience in building close “trusted advisor” relationships with external partners
3
Skills For Manager, Partner Operations Resume
- Experience in operational or IT partner management in an automotive, manufacturing or subscriber services environment
- Experience in working in a fast-paced environment with start-up work demands
- Experience working closely with Partner Operations, Partner Management, Sales, Clients, Vendors and other partners
- Detailed knowledge of search industry and experience working with Geographical Information Systems (GIS) or Location Based Services (LBS)
- Business development experience negotiating complex media or internet deals
- Strong working knowledge of MS Excel, PowerPoint and Word required
- Work experience, mainly in pricing, strategy, operations, or other highly analytical business function
- Extensive experience working with customers
4
Skills For Partner Operations Specialist, APJ Resume
- Experience managing onsite and remote teams
- Work with, organize, validate, query and manipulate large data sets within multiple reporting environments
- Determine team’s project roadmap and priorities while holding accountable to milestones and delivery deadlines
- Implement and operate efficient processes for the financial management of the partner contribution
- Strong knowledge of VMWare products and understands the business domain, customer positioning and prevailing technologies
- Experience engaging with Sr. Executives
5
Skills For Channel Partner Operations Resume
- Excellent business acumen with an ability to understand business impact of actions and decisions
- Proactive, strategic individual with 7-10 years’ experience in business operations
- Experience in a consumer subscription business
- Applicable analytical experience
- Industry experience in Sales Operations
6
Skills For Regional Partner Operations Resume
- Strong knowledge of Salesforce.com or equivalent CRM
- Brand – We experience the world through
- Well-organized with the ability to multi-task and prioritize work
- Be the voice of businesses within the company and share insights to improve the business experience
- Good technical knowledge (Word, PowerPoint, SAP)
- Experience
7
Skills For Global Partner Operations Specialist Resume
- Set priorities and adjust work as necessary, meet deadlines, able to multi-task, carefully proof work of self and others
- Experience in online operations or account management
- Experience in online operations, account management, or project management
- Experience in online operations or account management or project management
- Experience in a sales analysis role
- Working knowledge of analysis systems such as Charles and Wireshark
- Understanding of payroll systems and benefits practices, applications and client systems
- Document and keep current all workflow/process documentation, including maintaining JIVE Sales Enablement pages and keeping Salesforce partner data current
- Drive collaboration with internal operational/engineering teams to complete technical onboarding and technical troubleshooting of issues as needed
8
Skills For Principal Partner Operations Analyst Resume
- Aptitude for researching business requirements, applying them towards corresponding datasets, analysis and reports
- Support reporting and tracking
- Help keep systems clean and accurate by resolving duplicate records, re-assigning records/etc
- Manage partner sandboxes - place orders, and oversee the provisioning, de-provisioning and renewal processes
- Provide ad-hoc reporting, data look-up tasks, and reconcile with finance for month-end reporting
- Fluency in reading and writing English and Chinese
- Fluency in reading and writing in both English and Vietnamese
- Fluency in reading and writing in both English and Thai
9
Skills For Director of Partner Operations Resume
- Fluency in reading and writing English and Business level Korean
- Engage directly with partners to help onboard and enable them on business applications, processes, and policies for ordering, provisioning, and payments
- Through strategic planning, create and execute a comprehensive strategic business plan aligned to Canada Service Provider and Canada 3.0
- Define the partner delivery and business model and the corresponding contractual framework
- Deliver clear Partner Operation business view/dashboard reporting to executive, business and operational teams
- Lead continuous improvement by leveraging the insights to continue to evolve and update the Business
10
Skills For Senior Partner Operations Analyst Resume
- Coordinate with teams external to Partner Ops regarding Operational activities
- Triage, investigate and resolve technical issues impacting Yahoo! partners
- Interface with our engineering, product, sales, network quality teams to escalate and solve technical issues
- Motivate others and provide focus on large collaborative and challenging goals and deadlines
- Lead teams or work alone as required managing partner issues and/or new partner-sponsored IT initiatives
- Proficient in Excel and/or reporting and analytics
- Driven – We strive for excellence – constantly improving our game
List of Typical Responsibilities For a Partner Operations Resume
1
Responsibilities For Partner Operations Analyst Resume
- Strong understanding of ROI analysis, operational tracking and reporting
- Demonstrate a customer focused approach to supporting and administering accurate business decisions
- Experience interacting with and influencing executive management and cross-functional teams
- Ability and experience working independently and a track record of taking initiative in dynamic environments
- Experience within a commercial Operations environment and driving operational improvements
- Experience servicing customers, both internal and external
- Mid-level Microsoft Office experience
- Lead cross-functional teams to quickly resolve high-priority partner issues that affect TIBCO’s business
2
Responsibilities For Partner Operations Specialist Resume
- Experience in operations, project management and/or partner management; preferably in technology
- Strong sense of responsibility and initiative
- Develop, monitor, and validate reporting of partner transaction volumes and commissions due Sabre
- Experience communicating the results of analyses
- Experience implementing operational structure and process at a global level
3
Responsibilities For Manager, Partner Operations Resume
- Capability to validate and explain trends and results compared to outlined success metrics
- Recent experience in Salesforce
- Technical product experience highly regarded and ability to keep up to date with products as they are released
- Industry experience in Sales Operations
- Generating and analyzing weekly & monthly reports for the Operations Team
- Working knowledge of Microsoft Office and Google G Suite applications
- Marketing Plan Management
- Working with AvePoint’s Sales Operations and Legal teams to package and coordinate partner contract terms and commitments
4
Responsibilities For Partner Operations Specialist, APJ Resume
- Managing and being the primary owner for any renewal and new contract execution process for AvePoint partners
- Providing regular and ad-hoc reporting to identify potential improvements of partner relationships or process improvements
- Serving as the primary contact at AvePoint for new partner inquiries and requests (internal and external)
- Coordinate all testing of data exchanges between partners and SXM IT using full SDLC methodologies
- Lead recurring status meetings with partners to manage projects, report new issues, capture action items, and prepare and distribute meeting notes
- Perform name change and M&A activities for partners, working with various teams such as legal, licensing, etc
5
Responsibilities For Channel Partner Operations Resume
- Provide technical / environmental support to the UAT & Regression testing teams in support of the standardized testing and release process
- Guide TIBCO product and engineering teams in identifying suitable partners and partner solutions
- Aggregate monthly site counts for billing/reporting
- Support departmental need for ad-hoc reporting and presentations, including business reviews and management presentations
- Update partner training, certification data, user updates
- Communicate with Contact Center to address any customer related issues, services calls, or systematic errors on front-end operating system
- Lead the contract execution/renewal process including partner identification, terms negotiation, legal approvals, executive approvals and sign off
- Setup education and enablement sessions for TIBCO engineering teams on partner solutions, new offerings, roadmaps, etc
6
Responsibilities For Regional Partner Operations Resume
- Track, report, document and communicate partner status, including ROI, to internal stakeholders
- Create reports using Microsoft Excel, PowerPoint and/or Word
- Assist with partner onboarding: provide documentation, partner set up w/ Procurement
- Facilitate and/or participate in Call Center Partner training for increased service levels & reduced contacts
- Ad hoc reporting from Sales force
7
Responsibilities For Global Partner Operations Specialist Resume
- Provide Partner Success Coach (PSC) training, respond to questions about their daily tasks, assist with partner renewals, upgrades, transfers, and downgrades
- Maintain the libraries resources in the partner portal and provide training to partners on how to use the portal
- Major in Business, Finance, Accounting, Statistics or Project Management
- Aptitude for learning new systems
- Centralized Branded Materials Purchasing
- Become product and operational specialist on Instagram and serve as resource for teammates by sharing learnings, tips and best practices
8
Responsibilities For Principal Partner Operations Analyst Resume
- Design models to solve business problems and, where appropriate, manage integration of the insights into regular operational reporting
- Ensure data and key deliverable updates are made in a timely manner and are coordinated across systems including salesforce.com
- Provide routine and ad hoc administration within salesforce.com and other primary business tools including account management and data hygiene tasks
- Demonstrable ability to collaboratively build and lead teams of internal and external members in a dynamic and fast moving organization
- Support designated strategic projects for Partner Operations team as needed
- Work with BizDev team to build and execute campaigns
9
Responsibilities For Director of Partner Operations Resume
- Develop, maintain, report and analyze partner metrics
- Participate in partner enablement and partner programs
- Manage all APAC partner programs in terms of process, sales and partner enablement, etc
- Provide administrative support to the APAC Channel Sales team through the administration of systems and processes which add value by increasing sales productivity
- Implement systems and processes with all back-office functions and departments; provide coordination across the Channel Sales team with relevant business departments to ensure clear communication and business success
- Analyze current systems and processes and develop or redefine them in order to increase efficiency in the field and to reduce administrative workload of the channel, CCSP, Independent Software Vendors (ISV), and Original Equipment Manufacturer (OEM) managers
- Commercial experience gained with a vendor, reseller, or distributor
- Create new improved systems using technology where appropriate to reduce administrative burden and errors
- Coordinate the Sales team with relevant business teams (e.g., Finance, Subscription Management, and IT) to ensure clear communication and business success
10
Responsibilities For Senior Partner Operations Analyst Resume
- Maintain channel systems including partner data repository, training to all functions with an interest in the channel sales system, and Partner Help Desk facilities
- Support Korea Channel Sales team in its daily routine and follow up on any partner contracts like advanced business partners, distributors, etc
- Solid understanding, experience, and background in sales force automation tools, customer relationship management (CRM) tools, partner relationship management tools, etc
- High quality of service toward internal and external customers
- Reliability and ability to achieve results
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