Patient Access Resume Sample
Jaydon Legros
527 Naomi Skyway,
Chicago,
IL
+1 (555) 816 1817
Work Experience
Manager Patient Access
11/2015
-
PRESENT
Detroit, MI
- Ensure QA on registrations for all areas of Registration
- Provide continuous training for and communicates changes to existing employees
- Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
- Follow-up on patient complaints promptly
- Work closely and professionally with outside agencies on special projects developed by the corporate office
- Interview, hire, evaluate, and counsel Patient Access staff members
- Perform evaluations in a timely manner
- Review the quality of patient registration documents on a daily basis
Patient Access Supervisor
09/2013
-
10/2015
Houston, TX
- Act in the capacity of Director in his/her absence
- Contribute to A/R goals for patient registration
- Conduct monthly staff meetings and in-services for all responsible areas
- Work closely with Market Financial Coordinator for updates and testing for Meditech
- Assume on-call responsibilities to ensure adequate staff and problem solving
- Update collection system and requests rebill if appropriate
- Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
- High level working knowledge of all Software, programs and equipment, including PCs
Patient Access Clerical Asst
06/2009
-
07/2013
San Francisco, CA
- Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
- Complete monthly reports to the Director (ARMAP, Clear Access, etc.)
- Responsible for Dept. Operations Report, FTEs and Operating budgets
- Ensure all personnel policies are followed
- Develop and maintain a Patient Access Policy and Procedure Manual
- Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
- Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis
Education
Franciscan University of Steubenville
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Certified in Cerner Millennium Access Management and Cerner Person Management with vast experience in HL7 message structure and ADT data validation outbound to downstream systems, inbound validation of ADT data and working with Interface Analysts and aliasing of multiple contributor systems
- Proven record in supporting analysis of Person Management with proficiency in redesigning Person Management, including conversations, organizations, health plans, PM Rules, Worklists, Core build and security
- Demonstrates good leadership skills, including team building skills, and problem solving
- Excellent verbal and written communication skills, including presentation skills to groups of all sizes
- Computer skills, Word, Excel, 10-key by touch, basic English and Mathematical skills Typing 35 WPM
- Computer skills, Word, Excel, 10-Key by touch, basic English and Mathematical Skills
- Strong written and oral communication skills with ability to create and conduct presentations effectively
How to write Patient Access Resume
Patient Access role is responsible for customer, patient, basic, interpersonal, access, leadership, computer, analytical, training, technical.
To write great resume for patient access job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Access Resume
The section contact information is important in your patient access resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Access Resume
The section work experience is an essential part of your patient access resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient access responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient access position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Access resume experience can include:
- Demonstrates effective verbal, written communication and leadership skills. Ability to communicate effectively in English
- Demonstrates effective problem solving skills by root cause analysis and takes necessary steps to implement effective resolution
- Work requires strong written and verbal communication skills necessary to direct, monitor and effectively motivate team leaders and Patient Access staff
- Proven strong customer service skills with an exceptional ability to listen and communicate to others
- Excellent communication and proven interpersonal skills
- Strong computer skills, particularly with spread sheet, word processing and presentation software
Education on a Patient Access Resume
Make sure to make education a priority on your patient access resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient access experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Access Resume
When listing skills on your patient access resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient access skills:
- Strong analytical and problem solving skills, as well as the ability to work and communicate effectively with other departmental staff and management
- Proficient/Strong typing skills and proficient computer skills
- Demonstrates responsiveness to staff ideas. Demonstrates good listening skills and appropriate communication.
- Interpersonal skills - able to work effectively with other employees, patients and external
- Interpersonal skills - able to work effectively with other employees, patients and
- Proven customer service and effective communications skills across multiple disciplines within and outside department
List of Typical Experience For a Patient Access Resume
1
Experience For Patient Access Supervisor Resume
- Demonstrate basic knowledge of English, spelling, grammar and communication skills
- Demonstrate basic knowledge of English, spelling grammar & communication skills
- Plans, organizes, and accomplishes tasks according to priority to effectively meet departmental and patient needs
- Excellent written and oral communication, computer and interpersonal skills
- Excellent Customer Service experience and in-depth Meditech system experience
- PC Skills - demonstrates proficiency in Microsoft Office applications, especially Excel and others as required
- Excellent process redesign skills
- Strong computer and math skills required
2
Experience For Supervisor, Patient Access Resume
- Excellent leadership skills and self-direction
- Strong communication skills, diplomacy and empathy
- One-three years experience in access related services required. One-three years experience lead or supervisor experience required
- Exercises initiative, judgment, problem solving, decision making, and team development skills
- Self-motivate and multi-task in an effective manner that includes organizing and prioritizing the work
3
Experience For Manager Patient Access Resume
- Five (5) years Admitting experience with at least one year of Admitting supervisory experience
- Facilitate delivery of PA executive reporting and communications. Manage business operations in a way that effectively supports field (project) operations
- Communicate effectively both verbally and in writing, in English
- Financial Management / Budgeting Skills
- Completion of a medical terminology class, ROP or two years of experience that demonstrates knowledge of CPT and ICD-9 coding
- Previous supervisory experience with strong scheduling, preregistration and insurance knowledge
- Work requires the analytical ability to read, write and prepare reports, maintain statistical records and communicate effectively with a wide variety of people
4
Experience For Supervisor Patient Access Resume
- Promotes and demonstrates excellent customer service
- Prior pharmaceutical experience
- Interact with physicians, staff, and sites of care are required skills
- Display communication skills at highest level with department team members, patients, family and healthcare staff
- Familiar with hospital patient access systems. Superb customer service skills
- Organizational and analytical skills; ability to track / trend / identify needs and opportunities
- Prior experience with the major Patient Access technologies
- Prior experience as a mentor either formally or informally suggested
5
Experience For Director Patient Access Resume
- Experience in hospital patient access or business analyst experience
- Intermediate Computer skills (Microsoft Office: Outlook, Excel, Word)
- Looking for someone with past experience managing/supervising people
- Working knowledge of health insurance including obtaining benefits, prior authorization and claim submission, denial and appeal process
- A proven track record of reducing patient wait times, increasing Point of Service (POS) collections, and decreasing unbilled days
- Be responsible for establishing and ensuring a high level of excellent customer service
- Experience working in a hospital setting
6
Experience For Patient Access Associate Resume
- Demonstrated leadership in establishing and achieving goals
- Experience training and leading peer groups recommended
- 3~4 years experience with patient scheduling, registration and/or patient accounting processes
- A proven track record of controlling costs without compromising patient safety, quality of care of the services delivered
- Experience working in a pediatric and/or academic medical setting
- Experience managing projects/vendors is required
- Establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
- Insures insurance eligibility is confirmed and valid during treatment period
7
Experience For Manager of Patient Access Resume
- Proven expertise with all patient access tools, systems, and technologies (e.g., scheduling, registration, authorization)
- Five years of experience managing registration, healthcare finance or accounts receivable
- Computer saavy with experience navigating between multiple systems simultaneously
- Supervisor / leadership experience in an acute care hospital setting or medical office
- Experience in the medical field, including transplant and transplant finance
- Patient Access/Scheduling Experience
- Experience in marketing or related support functions
8
Experience For Director of Patient Access Resume
- Knowledge/experience with the development of a patient access strategy, including coupons, vouchers, etc.,
- Experience as a job owner, securing approvals through the promotion review team
- At least one year in a supervisory capacity and/or training or equivalent combination of education and experience
- 3~4 years experience with regulatory agencies and regulations (IDPH, Medicare, Medicaid, Accrediting Organization, etc.)
- Experience and knowledge of ICD-9 CM Coding
9
Experience For Director, Patient Access Resume
- Four years of experience in a hospital or physician office setting required
- Experience with insurance eligibility systems including Medicaid, Medicare, and other commercial and private payor eligibility systems
- Experience using a computerized medical registration system
- Experience in a hospital or physician office setting
- Demonstrates discretion in verbal and written communication with patients and Scott & White staff ensuring patient confidentiality at all times
- Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures
10
Experience For Manager, Patient Access Resume
- Supervise and maintain effectiveness of patient flow
- Experience in a hospital patient access area or business office
- Operations or leadership experience
- One year Patient Access experience required
- Computer experience and proficiency in Microsoft Office
- Six months to 1 year previous Patient Registration experience required
List of Typical Skills For a Patient Access Resume
1
Skills For Patient Access Supervisor Resume
- Demonstrate strong customer relation skills
- Previous experience managing a large and/or complex department budget, proficient skills in problem solving and process flow coordination
- Attention to detail; multi-tasking; strong communication skills; easily adapts to change
- Strong customer service skills including payment mechanisms for uninsured patients
- Operational/leadership experience Exercises initiative, judgment, problem solving, decision making, and team development skills
2
Skills For Supervisor, Patient Access Resume
- PC skills - demonstrates proficiency in Microsoft Office applications and others as
- Exceptionally strong relationship management, financial management, communication and negotiation skills required
- Basic computer knowledge, medical terminology, excellent interpersonal skills
- Client orientation: Demonstrated skills in solving problematic and complex situations with customers
- Experience: One year experience as a secretary, receptionist, data entry clerk, similar diverse clerical background or business office experience
3
Skills For Manager Patient Access Resume
- Uses problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives
- Strong financial acumen with experience designing staffing plans and schedules that best utilize resources while staying within budget
- Prioritize and re-prioritize in an ever-changing environment without sacrificing quality/customer service, delivery or cost efficiency
- Experience with nurturing and maintaining strong client relationships
- Demonstrated experience building high performing teams
4
Skills For Supervisor Patient Access Resume
- Able to communicate effectively both verbally and in writing in a clear, concise and courteous manner
- Analytical, problem solving and presentation skills required
- Multi-specialty clinic,(automated scheduling & registration systems) experience with demonstrated tract record of success
- Strong experience navigating complex reimbursement challenges
- Prior sales and/or collections experience
- Prior experience with guest service industry particularly with a high-end hotel, airline etc
5
Skills For Director Patient Access Resume
- Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate
- Proficient computer skills (Word, Intermediate Excel, and PowerPoint)
- Relevant experience in the pharmaceutical industry, with 3-5 years’ experience in Market Access
- Five (5) years of relevant experience including experience in a lead/supervisory role; preferably in a large, complex healthcare environment
- Supervisory experience. Experience managing daily operations
- Demonstrate a strong ability to multi-task
6
Skills For Patient Access Associate Resume
- Exceptional interpersonal skills and an emphasis on customer service
- Highly developed skills in negotiation, problem-solving and decision-making
- Able to communicate effectively with the patient at bedside / booth for up-front collection
- Communicate and work effectively with all levels of employees and customers
- Able to work effectively with all individuals
- Effectively mentorship and training for Supervisors and Team Leads
- Effectively Manage Supervisors monitor/ assure positive accountability culture between Managed staff and Management
- Typing and Computer experience, required
- Experience training staff and conducting quality assurance analysis and root cause problem solving
7
Skills For Manager of Patient Access Resume
- Previous experience managing and defining budget forecasts, P&L and staffing analysis
- Experience working in a patient access department in a hospital setting
- Experience with front office workflows including authorizations, front desk, financial counseling, collections, and customer service
- Experience collecting money or requesting payment in person
- Performs any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships
- Creates a positive, effective and caring work environment by leading through nThrive's values
- Considerable experienced with troubleshooting production issues and problem resolution
- More than 5 years progressive supervisory experience in a healthcare setting
- Two years of work experience in admitting or a related hospital or health service agency
8
Skills For Director of Patient Access Resume
- Direct experience in a hospital Admitting department
- Experience within the following Therapeutic Areas – (Oncology, Cardiovascular/Metabolic, Respiratory, and Infectious Disease)
- Prioritizes patient flow; Constant interaction with patients, families, payers and clinical staff in all areas of the Hospital including outpatient clinics
- Experience working directly with patients on specialty products
- Maintain effective working relationships with other departments and outside government agencies
- Balance sometimes conflicting priorities
- Experience in a health care setting
- Experience in data analysis and reporting
9
Skills For Director, Patient Access Resume
- Experience in hospital admitting
- Experience working in healthcare collections
- Demonstrated talent and passion for innovation is required as is conceptual and behavioral commitment to lean thinking and lean practice
- Patient Access Management experience in a large acute care setting
- Experience with leading a large team of 30+ direct and indirect reports
- Consulting experience
10
Skills For Manager, Patient Access Resume
- Skilled in team dynamics and consensus building
- Technical expertise with financial system functionality required; experience developing systems solutions and project management
- Previous experience calling on patients and/or healthcare providers
- Experience leading a Patient Access organization
- Previous experience successfully implementing technological or process advancements across an organization
- Conducts local level Admitting department in-services to ensure optimum department performance and skill level of employees as needed
- Experience leading a hospital Patient Access department
List of Typical Responsibilities For a Patient Access Resume
1
Responsibilities For Patient Access Supervisor Resume
- Manages conflicting priorities and accomplishes work within departmental timelines
- BA or BS in accounting or business or equivalent experience
- Experience with health care reimbursement from a patient/provider perspective
- Working knowledge and understanding of medical terminology, ICD-10 codes and HCPCS codes
- Reporting directly to the Patient Access Manager on system and productivity related issues
- Operating goals that drive SLAs
- Working with the VP of the service line, ensures that all options are considered and drives the rapid deployment of operational advancement
- Performs all steps necessary relative to hiring, evaluating, coaching, promoting, disciplining and discharging employees by following established HR policies
- Responsible for overseeing and directing day-to-day activities of the Patient Access Team including planning and directing workflow
2
Responsibilities For Supervisor, Patient Access Resume
- Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed
- Support management functions including hiring, training, disciplining, performance appraisals, and competency performance standard development
- Responsible for hiring, managing, training and developing newly hired and current Patient Access Team associates
- Responsible for all aspects of staffing including but not limited to: scheduling, timekeeping, time off requests, and daily work assignments
- Assists in updating and informing the Patient Service Associates in an assigned department of any changes in procedures staffing and appointment scheduling
- Develops appropriate reporting to show productivity regarding patient access, including patient cycle times, payer mix and patient age trends
- Oversees all scheduling, training, work flow, staff assignments and coverage for all evening Patient Registration staff members
- PA Supervisor is responsible for providing coaching and training
3
Responsibilities For Manager Patient Access Resume
- Responsible for reporting analytics surrounding Patient Access Team performance as well as developing improved processes
- Assist Manager with personnel actions including, but not limited to: hiring, performance appraisals, promotions, transfers, and counseling
- Participates as directed in the interviewing and hiring of Admitting Supervisors, Managers and Directors
- Responsible for creating, maintaining and communicating standard work to staff in a timely and consistent manner
- Design, build and track any changes to the Process Maps and P&P, including development and oversight on training
- Proactively conducts analysis on individual hospital SLA’s, provides variance reporting on SLA’s and answers questions regarding the results. 50%
4
Responsibilities For Supervisor Patient Access Resume
- Follows procedures when identifying a patient and applying the patient identification bracelet, if applicable
- Registers patients during downtime following downtime procedures and enters data into registration system immediately upon system availability
- Continuously evolving and improving the presentation of data
- Coordinates and promotes implementation and monitoring of standard master files, processes, reporting, and educational programs
- Oversees the training, development and continuing education for all staff
- Confirm supervisory staff are consistently performing performance monitoring processes
- Ensure PAS employees and non-reporting areas performing PAS functions comply with established policies, processes and quality assurance programs
5
Responsibilities For Director Patient Access Resume
- Develops departmental budgets projecting staffing and equipment needs. Monitor and control expenditures to ensure budget goals are met
- Be decisive while preserving a working relationship with key stakeholders
- Extensive knowledge of billing guidelines as well as Federal and State billing regulations required
- Onboards and provides in-services and training, continuing education, and development to all persons in the Patient Access department
- Tracks performance and turnaround times to ensure ongoing attention to timely processing
- Supports Director, Patient Access in implementing and achieving Revenue Cycle goals and initiatives
6
Responsibilities For Patient Access Associate Resume
- Responsible for monitoring pre account with charges report and works with ancillary departments to correct errors to ensure timely billing of claims
- Responsible for the ordering of all supplies from bulk stores and online vendors and ensuring the department always has an adequate supply of items needed
- Consult on program monitoring, reporting and performance measurement
- Responsible for ensuring superior customer satisfaction and ensuring compliance with the terms of the contract
- Assists sales team with deal reviews and/or potential new opportunities, which could include pricing, strategy, technology, reporting, etc
- Collaborates with the Admitting Departments and Corporate PFS Director to implement, manage and monitor Corporate goals relevant to Admitting processes
- Follows up to ensure that the Admitting departments are meeting assigned objectives and deadlines and to assist them if necessary
- Utilizes problem solving approach in department needs following the appropriate chain of command
- Participates in the development of service training and continuing education opportunities for colleagues
7
Responsibilities For Manager of Patient Access Resume
- Develop working relationships with management teams; ensuring all procedures with patient accounts are completed timely and accurately
- Create a work environment for employees through team building, coaching, constructive feedback, work
- Assists in problem solving and the resolution of patient problems and provides information regarding appointments
- Manages and coordinates functions pertaining and related to the Epic Appointment Scheduling System
- Assists with designing and implementing of computerized appointment reminders patient instructions and coordinated ancillary appointments
- Supervises Admitting/Registration personnel to achieve the efficient and professional registration and admission of all patients within the hospital
- Provide subject matter expertise to the non-operational business units, such as BPI, IT/IS, IBS, Training, BPO, etc
8
Responsibilities For Director of Patient Access Resume
- Support External Audit Requests; including preparation, audit proceedings, and report out/follow up
- Learns new technologies and systems to advance knowledge of reporting and analysis available through those systems when needed. 5%
- Accurately updates the emergency department room tracking system, if applicable
- Perform interviews and disciplinary counseling sessions
- Create checks and balances to ensure segments of the patient access workflows are performing efficiently and accurately
- Regularly follow up with the collection departments to ensure any feedback is provided regarding the authorizations process
- Communicate regularly with management regarding work flow discrepancies and improvements
- Coordinates with nursing staff to timely process patient transfers and discharges
- Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission
9
Responsibilities For Director, Patient Access Resume
- Manages staffing activities in areas of responsibility
- Establishes and manages staff scheduling (daily, weekly, monthly)
- Assist in monthly staff meeting and participate in hospital committees as required
- Responsible for being on-call as scheduled on evenings, weekends and holidays
- Provide and maintain a safe working environment for staff persons, patients and visitors
- Coordinate daily activities related to planning and implementation of all functions pertinent to patient access
10
Responsibilities For Manager, Patient Access Resume
- Schedules staff calendars; maintains time off, ensuring adequate coverage for department activities
- Collaborates with various Hospital DNFB owners to help expedite resolution of edits for billing
- Monitors patient accounting metrics, example productivity, cash and DNFB reports
- Supports/leads sales training efforts related to Rx process
- Monitors competency of registration staff closely and provides training and timely feedback
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