Patient Service Representative Resume Sample
Isidro Rath
94920 Therese Well,
Detroit,
MI
+1 (555) 128 0461
Work Experience
Lead Patient Service Representative
07/2016
-
PRESENT
San Francisco, CA
- Schedules and registers patient appointments and information
- Completes clerical and other front desk support
- Greets and arrives patients and others entering the department in a courteous and profesional manner in accordance with performance standards
- Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered
- Knowledge of CPTand ICD-9 coding and physician office policies, procedures, and equipment
- Knowledge of CPT and ICD-10 coding and physician office policies, procedures, and equipment
- Greets and arrives patients and others entering the department in a courtesou and professional manner
- Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner
- Compiles, processes and maintains records to appropriately scan to patient chart. Performs quality assurance functions on electronic files
Patient Service Representative
10/2012
-
04/2016
Houston, TX
- Pulls and prepares charts for visits, telephone calls, and per staff request, prioritizing based on
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
- Keeps patient appointments on schedule by notifying provider of patient’s arrival
- Optimizes patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Enters patient information (including demographic, insurance, and financial information) into appropriate computer systems. Completes required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff. Assists and educates patients regarding their account information
- Zero (0) to two (2) years’ experience in a customer service position
- Notifies patients of any changes in their appointments due to physicians’ time away from the office.(Bump List)
Temp Patient Service Representative
07/2010
-
07/2012
Phoenix, AZ
- One year experience in a clinic setting beneficial or two years in a public contact position
- Medical office training beneficial
- Create residency/new hire schedules EPIC/google docs
- Verify insurance benefits and specific benefit details (San Carlos/PA)
- Prior authorizations (San Carlos/PA)
- Re authorizations (San Carlos/PA)
- Manually Create referrals not in epic (San Carlos/PA)
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2009
School's Degree in Computer
Professional Skills
- Excellent people orientation skills/interpersonal skills
- Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web based application
- Excellent social skills and ability to collaborate effectively required
- Strong verbal and written communication,analytical,critical-thinking and in dependent problem solving skills
- Strong typing skills 40+ wpm. Knowledge of medical terminology
- Demonstrated computer skills/ability to work between multiple systems during calls
- Demonstrated knowledge of computer systems and applications with necessary typing and basic computer navigation skills
How to write Patient Service Representative Resume
Patient Service Representative role is responsible for customer, computer, basic, medical, training, interpersonal, completion, phones, receptionist, microsoft.
To write great resume for patient service representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Service Representative Resume
The section contact information is important in your patient service representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Service Representative Resume
The section work experience is an essential part of your patient service representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient service representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient service representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Service Representative resume experience can include:
- Strong time management and task prioritization skills in a fast-paced, highly-productive environment
- Excellent keyboard and computer data entry skills
- Strong computer skills (MaestroCare, Outlook, Microsoft Office)
- Keyboarding skills required as well as a detail orientation to ensure accurate data entry
- Provide training, coaching and reinforce billing and customer service skills to team members to ensure exceptional service
- Basic ability to effectively research and resolve issues, such as patient financial accounts, scheduling and registration
Education on a Patient Service Representative Resume
Make sure to make education a priority on your patient service representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient service representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Service Representative Resume
When listing skills on your patient service representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient service representative skills:
- Excellent verbal and written communication skills, excellent computer skills and prior customer service experience required
- Demonstrate strong customer service skills to enhance the patient experience
- Medical office experience required with a strong emphasis in customer service, computer skills, and phones
- Medical office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical
- Prior customer service experience, medical office experience, knowledge of medical terminology, experience with electronic medical records system
- Prior customer service experience, medical office experience, knowledge of medical terminology, experience with electronic medical records system (EPIC)
List of Typical Experience For a Patient Service Representative Resume
1
Experience For Lead Patient Service Representative Resume
- Strong customer service and oral communication skills
- Exceptional customer service experience and skills
- Office experience, customer service, computer skills
- Customer service experience in a medical specialty or contact center environment with directly transferrable skills
- Basic computer skills, keyboarding, answering the phone
- Demonstrated experience learning and utilizing software programs
2
Experience For Patient Service Representative Team Lead Resume
- Takes initiative in using time effectively
- Basic computer knowledge and data entry skills
- Previous front office and insurance experience in a health clinic setting or equivalent experience required
- Prior Occupational Medicine and Workman’s comp experience
- Basic office skills, telephone /office machines/computer knowledge
- Six (6) months related job experience in a medical office or equivalent experience
- Computer literate skills
3
Experience For Patient Service Representative Neuroscience Resume
- Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values
- Demonstrated proficiency in keyboarding, transcription, recordkeeping, and insurance processing
- Acts as authority in the absence of the Senior Operations Supervisor, exercising tact and good judgment
- At least 6 months of experience working with Sutter Physician Services
- Diffuse volatile situations and use good judgment and tact in dealing with patients
- Six months of office experience required, preferably in a medical office setting
- Experience using NextGen (minimal use is ok)
- Answer telephones to support all administrative aspects of a patient’s experience with the UH Connor Integrative Health Network
- Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
4
Experience For Temp Patient Service Representative Resume
- Medical and Customer Service experience
- Verify insurance and validate eligibility
- Management System to ensure proper preparation of the medical record and billing information prior to the time of appointment or procedure
- Attends patient advocate courses or sessions on improving the patient experience
- Normal clerical dexterity required. Ability to handle multiple priorities and to deal calmly with individuals under stress
- Medical front desk or Hospital or Ambulatory Care Customer Service Clerical experience
- One year medical front office experience
5
Experience For Senior Patient Service Representative Resume
- One year experience in a health care office as a Medical Secretary required
- Experience in outpatient healthcare services
- Customer Service experience and the ability to input data accurately into computer system
- Previous 1yr experience in an accredited health care environment (pharmacy, DME)
- 12 months of experience in a customer service role
- Demonstrated knowledge of computer programs such as Microsoft Office Suite, internet, and basic computer functions
6
Experience For Patient Service Representative Oncology Resume
- Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
- Experience with Epic and CoPath
- Monitoring patient schedule; scheduling, rescheduling and following up on missed appointments
- Answering phone calls via the Call Center/Scheduling line; making appointments, and rescheduling when necessary
- Working knowledge of computerized appointment scheduling system, patient billing, insurance processing, and other related office functions
7
Experience For Patient Service Representative Utah Resume
- Verifying accurately entering essential patient information into the hospital registration and scheduling system with a 90% accuracy
- Scheduling and rescheduling patient appointments
- Updating patient medical records and demographics utilizing EPIC
- Escalating billing inquiries as needed
- Checking in and out patients
- Interacting with customers via phone and email
- Filing of patient charts, correspondence and related documentation scan documents into EPIC
- Entering patient demographics
8
Experience For Patient Service Representative, Monday Resume
- Activating patient files
- Evening shift coverage required
- Training in San Jose Fertility Clinic
- Understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
- Exciting culture with growth opportunities and new facilities
- Answering office phones, making appointments, confirming appointments and rescheduling when
- Greeting patients and visitors as they enter the program site
9
Experience For Patient Service Representative Limited Term Resume
- Mobility, Grasping, bending, reaching, sitting, standing, lifting 10-15 pounds
- As necessary, assists patients with researching and obtaining community resources including housing, transportation, and financial resources
- Responsible for answering telephones, documenting and referring message to approriate MA/Provider based on patient needs
- Serve as a focal point for answering questions and solving problems for difficult and unusual accounts, assist in problem identification and resolution
- Ensure a positive working environment through suggestions on tam building to promote heightened team morale
- Empower team members by providing the appropriate level of decision making
- Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing,
- Presents patient with information regarding clinic HIPAA policy and obtains patient’s signature acknowledging their receipt of the HIPAA information
10
Experience For Patient Service Representative West Valley City Resume
- Work with billing representative/collection department to clean up any outstanding insurance claims/balances on patient accounts
- Assists with checking out patients and with scheduling future appointments based on provider plan of care
- Prepares weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information
- Explain and enroll patients in the patient portal.Greeting patients entering the physician practice
- Knowledge of managed care, Medi-Cal, Medicare eligibility, authorization and billing requirements and physician billing procedures
- Answer phones while handling and maintaining patients, referral sources, and administrative department inquires
List of Typical Skills For a Patient Service Representative Resume
1
Skills For Lead Patient Service Representative Resume
- Exceptional customer service skills; Ability to apply service recovery skills, as necessary
- Excellent communication skills – both written and oral; communicating in an open, honest and objective manner
- Excellent sales and persuasive skills
- Excellent stress management skills
- One year office experience, customer service experience and some healthcare experience
- Demonstrated excellence in customer service and/or patient care skills
- Excellent analytical skills
- Excellent Interview Skills
- Excellent telephone skills
2
Skills For Patient Service Representative Team Lead Resume
- Effectively manage multiple competing priorities in a calm, professional, responsive manner
- Excellent communication skills and a commitment to world-class customer service
- Computer, customer service and cashiering skills
- Proficient keyboarding skills required
- Proven track record of excellent service and a known team player
- Basic Word and Excel skills. Position supports the Center for Human Nutrition dietitians and physicians for the health system
- 5 Basic computer skills are required
3
Skills For Patient Service Representative Neuroscience Resume
- Experience in high volume specialty physician practice office as typically acquired in one year. Experience with EPIC
- Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others
- Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs / applications
- Strong experience in healthcare computer systems and MS Office products required
- Work requires interpersonal skills necessary to function as liaison between physicians, office staff and
4
Skills For Temp Patient Service Representative Resume
- Work requires interpersonal skills necessary to function as liaison between physicians, office staff and the patients and their
- Communicates changes effectively, prepares and supports those affected by change
- Bilingual Spanish, basic computer skills
- Great communication skills with customers and peers
- Verifying eligibilities and benefits and obtaining prior authorization
- Providing excellent Patient Service
- One years experience in office/hospital setting involving medical assisting and direct patient care
- One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling and collection required
- Two years of experience working in a health care setting, related education or equivalency
5
Skills For Senior Patient Service Representative Resume
- Excellent Problem-Solving/Decision Making
- Experience in medical office setting and IDX setting desired
- Diffuse volatile situations, and use good judgement and tact in dealing with patients
- Use good judgment and tact in dealing with patients
- Experience with patient scheduling and registration (EPIC)
- Microsoft Office, Customer Service, Billing experience, QuickBooks, IDX/Touchworks
6
Skills For Patient Service Representative Oncology Resume
- One year current medical front office/physician scheduling experience
- Related work experience, including data entry
- Good oral, written and interpersonal communication, grammar and spelling
- Entry Rate: $12.67 or more, depending on experience
- Experience working in a physician’s office, hospital or clinic
- Experience working in a medical office
- Experience in ICD-9 and CPT-4 coding required
- Demonstrated ability to maintain composure, even when working through difficult situations
7
Skills For Patient Service Representative Utah Resume
- Work requires a high level of accuracy and attention to detail with demonstrated ability to concentrate on
- Previous management experience REQUIRED
- Two years recent medical front office experience
- Previous experience in a customer service position
- Excellent written/verbal communication
- Operate the computer and other office equipment
- Demonstrates flexibility in work practices
- Actively sets priorities and adjusts to unscheduled situations
- Send insurance prior authorizations when necessary
8
Skills For Patient Service Representative, Monday Resume
- Collect patient co-payments prior to appointments
- Patient Representative experience
- Front office/scheduling experience
- IDX/Touchworks experience desired
- Urgent or Primary Care experience
9
Skills For Patient Service Representative Limited Term Resume
- EPIC, ORSOS, PCIS, and IDX experience
- Dental office or related healthcare facility experience
- Six months of customer service experience is required
- Demonstrates a high level of integrity, trust and displays "World Class" customer service
- Excellent conflict management
10
Skills For Patient Service Representative West Valley City Resume
- Medical office experience required
- Related experience as secretary/ receptionist
- Related experience as a secretary/ receptionist
- Experience in a high volume specialty physician practice office as typically acquired in one year
- Experience with Electronic Medical Records; EPIC highly desirable
- Customer Service medical Office experience
- Experience customer service or healthcare/medical office environment
List of Typical Responsibilities For a Patient Service Representative Resume
1
Responsibilities For Lead Patient Service Representative Resume
- Excellent interpersonal skills, judgment with the ability to work harmoniously with others
- Effectively recognizes urgent and emergent calls and handles according to policy
- Clear verbal communications skills to represent CCHS in an intelligent, professional, and courteous manner
- Demonstrated ability to provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others
- Excellent team skill
- Experience in a customer service or call center setting within the healthcare field required
2
Responsibilities For Patient Service Representative Team Lead Resume
- Strong communicators comfortable resolving customer issues efficiently
- Entry Rate: $12.67 or more depending on experience
- Meets company target for prior day work volume
- 6+ months of Patient Representative experience
- Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families
- Patient Service Representative experience
- Office experience in a dental clinic or related healthcare facility
- Medical office experience
- Strong knowledge of medical terminology and telephone etiquette
3
Responsibilities For Patient Service Representative Neuroscience Resume
- Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care.
- Entry Rate: $12.67 (based on experience)
- Entry Rate: $12.67 per hour - additional depends on related work experience
- Visiting clinic, processing patient check-out and rescheduling of follow-up appointments
- Scheduling patient appointments and obtaining authorizations and responsible for insurance verification functions
4
Responsibilities For Temp Patient Service Representative Resume
- Sorting and scanning patient records into EMR
- Answering a high-volume of phone calls
- Verifying insurances, commercial and government
- Entering demographics into EMR
- Checking patients in and out for appointments
- Verifying insurance eligibilities and benefits
- Carrying up to 20 pounds
- Routing medical records via CSLink
5
Responsibilities For Senior Patient Service Representative Resume
- Preparing transfer of care records
- Training for new PSRs
- Answers phone with a standard greeting including location and name. Ensures all needs were met before ending the call
- Maintains competency through ongoing training and education including mandatory hospital inservices yearly
- Perform various clerical and administrative functions, such as ordering, receiving and maintaining an inventory of supplies
- Acts as the patient/provider liaison with the Claims and Physician Billing Departments as needed to resolve any claims/billing issues
6
Responsibilities For Patient Service Representative Oncology Resume
- Responsible for handling large call volumes in a timely manner; includes appointment scheduling and messages
- Flexibility in covering different areas of the building as needed
- Pleasantly handle interruptions in work-tasks due to greeting people and answering multi-phone lines
- Proficient in keyboarding along with computer scheduling and registration procedures
- Greeting patients and checking them in
7
Responsibilities For Patient Service Representative Utah Resume
- Assists with arranging for services requested by patients, family or internal customers by working with other departments
- Guide patients through this sometimes-difficult process by kindly talking them through the steps and answering their questions and concerns
- Distributes information to patients regarding office policies, procedures, information about the practice,
- Receive and return escalated calls from our patients wishing to speak with a supervisor
- Along with the Senior Operations Supervisor assists in the implementation of quality assurance and productivity monitoring
8
Responsibilities For Patient Service Representative, Monday Resume
- Along with the Senior Operations Supervisor develop goals, objectives and operating policies and procedures for the patient services team
- Develop cross training programs for patient services team
- Handle time reporting requirements in accordance with state and federal regulations
- Researches and responds to patients’ inquiries regarding the status of their account
- Resolves problems and concerns regarding patients’ bills
- Completes all necessary documentation in the patient?s medical record in accordance with practice?s charting policy
- Completes all necessary documentation in the patients medical record in accordance with practices charting policy
- Daily maintenance of patient records and provider schedules while following HIPPA guidelines
9
Responsibilities For Patient Service Representative Limited Term Resume
- Promotes constructive working relationships
- Supports organizational cost containment i.e. following work comp and PPO authorization guidelines
- Knowledgeable on patient account and billing information
- Verify patient information is correct and everything is complete and signed
- Ensure patient is notified regarding HIPPA
10
Responsibilities For Patient Service Representative West Valley City Resume
- Answers phone calls via the Call Center/Scheduling line, makes appointments, and reschedules when necessary
- Checks-out patients at the end of their visits. Schedules patient appointments efficiently on an ongoing basis
- Completes/ reviews all necessary paperwork, forms and follows-up on pending issues at the close of clinic
- Maintains clean, well organized, and visually pleasant administrative, patient care, and waiting areas throughout the day
- Pull and prepare charts, making new charts when appropriate
- All aspects of patient registration: (i.e. ensuring accuracy and completeness of
- Schedules appointments and/or procedures by entering all relevant patient information in the Practice
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