Patient Services Representative Resume Sample
Thaddeus Waelchi
5411 Elisa Ferry,
San Francisco,
CA
+1 (555) 750 7950
Work Experience
Patient Services Representative Team Lead
07/2016
-
PRESENT
Houston, TX
- Assists in processing paperwork and signing out images for members in compliance with departmental procedures&HIPAA
- Schedules and registers patient appointments and information
- Completes clerical and other front desk support
- Informs provider’s assistant of no shows and cancellations
- Adheres to confidentiality and patient’s rights policies
- Greets and arrives patients and others entering the department in a courteous and profesional manner in accordance with performance standards
- Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered
- Referrals and Authorizations
- Perform basic Medical Assistant tasks, including but not limited to, vital signs, routine blood draws, immunization, injections point of care testing, and EKG’s and provides care that is consistent with Main Line HealthCare’s policies and external regulations and requirements
Patient Services Representative
11/2013
-
05/2016
San Francisco, CA
- Graduate of an approved Medical Assistant Program
- BLS for Healthcare Providers required at time of hire or within 30 days of start date
- Medical Assistant Certification required at time of hire
- Completes the front desk function in the module including but not limited to
- Systematically collects consents and other required documents (real-time)
- Scans insurance cards and other important documents real-time
- Collects and posts co-pays, any past due balances, and reconciles money at end of shift
- Schedules follow up appointments (utilizes the I guide to determine participation)
- Achieve a daily “after visit” verification (insurance and demographics) percentage of =>95%.Recurring monthly
Patient Services Representative, Radiology
08/2010
-
08/2013
Philadelphia, PA
- Confirms authorization and/or collects referrals for the days’ visit
- Monitors and ensures patient safety, cleanliness and security of module
- Responsible for accurate status of appointments, differentiating versus cancellation
- Communicates with clinical staff as to the status of patients waiting more than ten minutes and advises of clinical progress
- Communicates status to families in the waiting area
- Distributes drink and food vouchers as directed by the Supervisor, if applicable
- Requests a picture id 100% of the time during initial check in
Education
Herzing University Madison
2005 - 2010
School's Degree in Healthcare
Professional Skills
- Possesses and utilizes excellent customer service skills, strong public relations skills, and good written and verbal communications skills
- Excellent verbal and written communication skills to include customer service skills via telephone (discretion, patience, etiquette, professionalism.)
- Effective verbal and written communication skills, to include customer service skills via telephone (discretion, patience, etiquette, professionalism.)
- Any equivalent combination of experience and education which provides the applicant with the skills, knowledge and ability required to perform the work
- Demonstrated good interpersonal, written, and verbal communication skills
- The ability to multi-task and excellent customer service skills
- Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work
How to write Patient Services Representative Resume
Patient Services Representative role is responsible for customer, computer, basic, software, insurance, health, typing, general, education, processing.
To write great resume for patient services representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Services Representative Resume
The section contact information is important in your patient services representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Services Representative Resume
The section work experience is an essential part of your patient services representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Services Representative resume experience can include:
- Responsible for participating in departmental and hospital programs for continuous quality and performance improvement and works with department management to improve the services provided
- Excellent verbal and written communication skills with strong attention to detail are required
- Strong Computer Skills and data entry
- Prior experience utilizing an automated scheduling system
- Proficiency in computer applications including Outlook, Word, Excel, and Access; advanced tying and computer software application skills
- Proficiency in computer applications including Outlook, Word, Excel, and Access: advanced typing and computer software application skills
Education on a Patient Services Representative Resume
Make sure to make education a priority on your patient services representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Services Representative Resume
When listing skills on your patient services representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient services representative skills:
- Demonstrated ability to communicate effectively both orally and in writing with clients and co-workers, in order to build strong and positive relationships
- Excellent verbal and written communication skills with a strong ability to display empathy
- Demonstrated customer service skills including listening, empathy, and follow-up
- Demonstrated communication, organiziational and problem solving skills
- Multi-task, set daily priorities and manage time effectively
- Possesses strong communication skills and professional appearance in representing OPIC to physicians, staff and patients
List of Typical Experience For a Patient Services Representative Resume
1
Experience For Patient Services Representative Onsite Resume
- Proficiency in computer applications including Microsoft Outlook, Word, Excel, and Access; advanced typing and computer software application skills
- Attention to detail, customer service and keyboarding skills
- Expert computer skills including MS Word, Excel, and Outlook and 10-Key
- Utilizes professionally appropriate communication skills for telephone conversations (tone,
- Data entry skills are desired
- Function effectively in a highly stressful, deadline-oriented environment, with very little direct supervision required
- Function effectively in a highly stressful, deadline-oriented environment, with very little direct supervision is required
2
Experience For Patient Services Representative, Radiology Resume
- Experience with computer systems required, including web based applications
- Experience working in a health services environment and knowledge of medical terminology
- Experience working in a medical or social service delivery environment
- Related healthcare, registration, physician billing, medical records and/or medical office experience
- Experience working in an office or customer service position in a healthcare service environment and knowledge of medical terminology
- Related work experience including data entry
3
Experience For Outbound Patient Services Representative Resume
- Related work experience including data entry
- One (1) year of reception and/or customer service experience in a health care setting required
- Two years related experience in a medical office or outpatient setting required
- Fice experience, preferably in a medical office setting
- Operates standard office equipment: computer, copy and fax machine.
- Provides effective verbal and written communication to both internal and external customers.
- Prioritizes department tasks and projects to ensure they are completed in the required time frame.
- Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions
4
Experience For Clinic Patient Services Representative Resume
- Mail patient paperwork to new patients prior to appointment
- Make appropriate decisions to escalate calls to ensure excellent customer relations
- Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit within his/her team
- Flexibility: Reprioritizes quickly to accommodate unexpected demands
- Confirms patient appointments with patients/families prior to the visit, via reminder calls, Patiently texts, etc
5
Experience For Per Diem Patient Services Representative Resume
- Scheduling / Check In-Out
- Participates in hospital-wide Risk Management Program concerning patient/visitor safety, incident reporting, etc
- Demonstrates computer competency – including but not limited to, scheduling walk-in visits, appointments cancellation and order entry for clinical system, use of I guide, EOD status changes, work queue processing, linking referrals, posting “other” payments, use of scanner device and electronic insurance verifications
- Informs patients about current initiatives, i.e. online scheduling, evening clinics
- Processes and completed incoming eReferral external physicians requests for appointment scheduling
- Responsible for ordering departmental supplies, processing requisitions and purchase orders to maintain an
- Process referral requests incoming and outgoing
- Ensure availability of treatment information by filing and retrieving patient records
- Take inbound calls from patients or insurance companies as follow up to unpaid, denied or rejected billing claims and document according to current policy
6
Experience For Patient Services Representative Team Lead Resume
- Expert in multi-tasking, flexibility, time management, organization, attention to detail, scheduling, professionalism, and quality focus
- Expert independent problem solving and critical thinking abilities
- Responsible for maintaining appropriate inventory of clerical supplies
- Accurately load/update patient demographics adhering to system warnings
- Reviews essential patient appointment information, i.e. location of appt, NPO, bring all meds to appt., prep information
- Completes mandatory in-service training yearly which includes but not limited to safety, infection control, HIPPA, corporate compliance, and bioterrorism
- Assist with making discharge follow up calls
7
Experience For Patient Services Representative Nwhl Resume
- Adequate level to allow for normal departmental functioning.
- Operational support and cross training.
- Treats all individuals with respect and is honest in dealing with conflict resolution initiatives when needed.
- Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations
- Maintain operations by following policies and procedures and reports needed changes
8
Experience For Patient Services Representative, Physiatry Resume
- Verifiy and update existing patient and insurance information
- Keep patient appointments on schedule by notifying provider of patient’s arrival
- Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc
- Maintain a neat work area including the reception area
- Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments
- Update patient personal and insurance information, and notify patients to bring insurance cards, identification, and co-payment to appointment
9
Experience For LVN Patient Services Representative Resume
- Scan incoming patient related documents into EHR
- File incoming medical reports and correspondence
- Sort incoming faxes via Right Fax and routes
- Identify any issues or trends and bring them to the attention of management
- Assists providers with distribution of medical results from mobile team screening clinics
- Coordinates health screening clinics and routes all paperwork as required to meet physician and quality clinic process requirements
- Quickly and easily adapt to an ever changing environment
- Greets all patients and family members upon arrival as defined by SRAlab customer service training and standards
- Prepares encounter forms and billing packets for patients to be seen
10
Experience For Opic Patient Services Representative Resume
- Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any
- Logs mail receipts according to University policy
- Cross-train and help in medical records and/or scheduling
- Cross train and help as needed in other departments (i.e.scheduling, medical records, etc.)
- Perform patient registration and insurance verification, and collect co-pays. Answer phones and greet incoming patients and visitors
- NOTE: No substitution is permitted for the typing test
- Can use a mouse, navigate computer programs and use email in a professional setting
List of Typical Skills For a Patient Services Representative Resume
1
Skills For Patient Services Representative Onsite Resume
- Healthcare billing experience and experience explaining coverage to patients
- Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods
- Prior experience with hospital admitting
- Prior experience in a front desk/guest services role
- Prior experience in healthcare or customer service
- Scheduling experience (return patient appointments, imaging appointments, etc.)
- Demonstrated ability in problem solving, showing initiative, and exercising independent judgment
- Demonstrated ability to use practice management software for registering patients, scheduling appointments and/or encounters for billing purposes
2
Skills For Patient Services Representative, Radiology Resume
- Demonstrated passion for excellence with respect to treating and caring for customers, including senior citizens
- Good understanding of the billing process and little supervision needed
- Good understanding of the billing process
- Experience coordinating and scheduling surgery, procedural, and delivery schedules
- Skilled at problem-solving and troubleshooting within the scope of the position
- Knowledge and understanding of and experience using medical terminology as part of employment or education
- Proven track record of achieving/exceeding objectives
- Experience working in a pharmacy services setting
3
Skills For Outbound Patient Services Representative Resume
- Strong decision-making and analytical abilities
- 1 to 3 months related experience and/or training
- Related work experience including data entry
- Skilled at handling confidential data and situations with tact and discretion
- Skill in operating computer, photocopy machine, and other office equipment
4
Skills For Clinic Patient Services Representative Resume
- Skill in answering the telephone in a pleasant and helpful manner
- Experience working in an office or customer service position in a healthcare/services environment; use and knowledge of medical terminology
- One year of experience verifying health insurance
- Analytical Thinking: Determines priority and distinguishes between critical and non-critical information for problem resolution
- Provide excellent customer support to all business contacts, including the Sales Force
- Establishes and maintains effective working relations with other departments
- Works with staff and other departments in coordinating effective communication activities.
- Demonstrates appropriate confidentiality when communicating.
- Acknowledge and greet patients, providing a positive customer service experience
5
Skills For Per Diem Patient Services Representative Resume
- Clerical experience in a medical office
- Clerical experience in a Medical Office
- Previous healthcare admissions or related experience REQUIRED
- Experience with some kind of EMR
- A clerical experience in a medical office
- Experience with EMR systems and insurance verifications
6
Skills For Patient Services Representative Team Lead Resume
- Radiology front office experience
- Two years’ experience in healthcare environment with direct customer contact
- One year clerical experience in a medical facility
- One (1) year clerical experience in a medical facility
- Clerical experience in a medical facility
- Answering office phone calls, making appointments, and rescheduling when necessary
- Researching and resolving any claim denials or underpayment of claims
- Scheduling patients for appointments with physician office(s) following physician specific requirements
- Updating patient accounts as necessary
7
Skills For Patient Services Representative Nwhl Resume
- Greeting patients as they enter the clinic
- Answering phone calls in the Phone Unit which include scheduling, rescheduling, and cancellations
- Greets and screens patients arriving for appointments and checks them in using an automated scheduling system
- Inbound phone queue, completing enrollment activities, answering basic inquiries, coordinating access to therapies
- Maintains office supply inventory levels by completing appropriate requisitions and ordering stock according to established par levels
- Answers phones and schedules screening appointments for patients and physicians using scheduling system
- Manages the CCR template exceptions work which includes cancelling, rescheduling and blocking provider templates as requested via the CCR ticket process
- Assist in identifying current and/or potential billing issues specific to outstanding receivable
8
Skills For Patient Services Representative, Physiatry Resume
- Basic understanding of medical terminology and medical billing certification required
- Cross-train and help with coverage at Garden Grove Advanced Imaging Center (in same building)
- Knowledge of managed care, Medi-Cal, Medicare eligibility, authorization and billing requirements and physician billing procedure
- Guide patient's through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
- Healthcare and/or Insurance billing or processing
- Flexible pre-tax spending accounts for health and child care expenses. Debit card (MasterCard) for your health care spending account
- There’s always something going on at OU-Tulsa! Lunch & Learns, free seminars, community involvement
9
Skills For LVN Patient Services Representative Resume
- Learn and pass competency test following EPIC EMR (Electronic Medical Records) training upon hire
- Accurately handles high –volume incoming inquiries from incoming phone calls, emails, and web base systems
- Participates in team member, including BPO team member, training
- Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
- Phone scheduling and processing medical records
- Gives information of a general nature regarding access to the hospital, general operating procedures, etc., to patients and visitors
10
Skills For Opic Patient Services Representative Resume
- Schedules patients on the computerized system according to the organization's specifications, making sure all pertinent information is obtained
- Responsible for complete registration of patients, including updating demographics, referral shells, and insurance in Epic system
- Answers main clinic line, including but not limited to, follow-up scheduling, patient messages (cancellations, late arrivals, etc.)
- Responsible for maintaining an organized HIPAA and regulatory compliant front desk and waiting room area
- Insurance billing issues, and all service related inquires while ensuring the utmost level of customer satisfaction in accordance to the companies values
- Work independently using all resources available and organization of individual training materials
- Register and check in patients, collecting accurate patient information and entering it into the electronic health system
- Assists with checking out patients and with scheduling future appointments based on provider' plan of care
- Reports any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.)
List of Typical Responsibilities For a Patient Services Representative Resume
1
Responsibilities For Patient Services Representative Onsite Resume
- Balance multiple priorities and effectively handle challenging situations
- Strong data entry/computer navigation skills
- Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
- Basic office skills including 35 wpm typing and 4500 key stokes an hour
- Epic scheduling system knowledge and skills
- Possess analytical and problem-solving skills and be attentive to detail
- Effectively organize and manage time and tasks independently
- Knowledge of basic computer systems, preferably prior experience with IDX
2
Responsibilities For Patient Services Representative, Radiology Resume
- Demonstrated ability to handle conflict by actively listening and mediating disagreements in a positive way
- Resolve inquiries in a professional manner leaving the caller with a positive customer service experience and a positive image of Vituity
- ) of related work experience including data entry
- Health care related computer experience
- Demonstrated ability to maintain consistency in attendance and punctuality
- Six months to one year experience in customer service environment required
3
Responsibilities For Outbound Patient Services Representative Resume
- Experience in a patient-focused healthcare environment
- One (1) year experience in high volume multichannel contact center
- Demonstrated ability to handle confidential information with tact and discretion
- Six months to one year of experience in a customer service environment
- Previous experience within a healthcare customer service function required
- Experience in high volume multichannel contact center
- Front desk healthcare experience in clinic/ doctor’s office required
4
Responsibilities For Clinic Patient Services Representative Resume
- Computer and/or data entry experience
- Experience with insurance verifications, referrals, authorizations
- Experience with EMR, IDX, Meditech
- Strong operations and computer industry systems exposure
- 6 months experience in a customer service role
5
Responsibilities For Per Diem Patient Services Representative Resume
- Providing administrative support by producing documents, reports, copies, record keeping, and by organizing and communicating efforts for therapists
- Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
- Managing patient phone calls consistent with standing orders and practice specific protocols
- Providing concise medical and prescription information in accordance with HIPAA compliance requirements
- Providing medical assistance in an environment such as a family practice or urgent care
- Acting as a liaison between the therapist, physician and patient or hospital and other outside entities
- Assists patient with intake processes including copying required documents (As applicable)
- Fulfills customer needs and request, thoroughly and accurately gather customer information, educates customers where applicable regarding services and products
- Maintains a balance between customer benefit and company policy in decision making
6
Responsibilities For Patient Services Representative Team Lead Resume
- Manages cashier box and daily deposits according to company policies (As applicable)
- Complete JCAHO mandated ED log, contacts referring physician and accurately record departure disposition
- Inform patient to bring advance directive, if applicable, notate responses in the Medipac system
- Instruct patient regarding Advance Directives
- Perform financial screening for return patients
7
Responsibilities For Patient Services Representative Nwhl Resume
- Provides explanation of resources to patient with accompanying documents upon check-out
- Communicates issues to building maintenance for prompt attention
- Schedules appointments following appropriate procedures and guidelines
- Maintains the physicians' schedule, including meetings, procedures, surgeries, physician time off and other commitments to ensure smooth patient flow
- The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department
- Schedules all follow-up appointments for Healthy Weight Program 3550 Site, including cross coverage for satellite sites when necessary
- Completes reminder calls and scheduling calls for Healthy Weight patients
- Responsible for greeting patients and families
- Responsible for complete registration when scheduling a follow-up appointment
8
Responsibilities For Patient Services Representative, Physiatry Resume
- Responsible for sorting mail and faxes into appropriate areas
- Responsible for waiting room bulletin board updates
- Uses email etiquette in communicating to patients, faculty, and staff
- Coordinates obtaining interpreters for patients
- Maintain a current list of dental patients seeking dental treatment
- Knowledge and ability to use Windows operating systems
- Help patients navigate the healthcare system by providing clear and understandable instructions
- Medical practice organization in Queen looking for a Patient Service Representative to join their team as soon as possible
- Use personal computers and select software applications including Epic
9
Responsibilities For LVN Patient Services Representative Resume
- Successful completion of competencies related to the Cadence Scheduling system
- Achieve a passing score on all project certifications
- Accurately imports registration documents into patient’s electronic health record
- Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into
- Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays,
- Reply to patients’ web-based appointment requests
10
Responsibilities For Opic Patient Services Representative Resume
- Takes ownership of customs issues for one call resolution and communicate escalated issue closure to business units as necessary
- Highly developed sense of integrity and commitment to exceptional customer satisfaction
- Utilize and productively navigate multiple systems simultaneously
- Collects payments from patients, including co-payments, current charges and prior account balances; posts charges; provides receipts; and documents all financial transactions, including charge entry at checkout. Prepares daily cash
- Educates the patient about their responsibility to secure an Rx’s, CMN/LMN from PCP and/or referring physician, W/C information, the need to bring their insurance cards with then to every visit, bring co-insurance payments, etc
- Utilizing language interpreters when appropriate to meet clients' needs
- During and after client visits responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff
- Handles phone calls to/from patients, physician offices, insurance companies, internal customers, etc. utilizing proper telephone etiquette
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