Payment Solutions Resume Sample
Vaughn Russel
893 Bartell Estate,
Boston,
MA
+1 (555) 531 8563
Work Experience
VP-payment Solutions, Operations
10/2016
-
PRESENT
Dallas, TX
- Document exception handling to ensure proper resolution and audit trail. Verify that destination routing is correct and researches alternate routing methods for exception wires, using resources provided. Outgoing processing includes client initiated transactions called directly into Wire Transfer Operations using a personal identification number
- Have knowledge in Salesforce and/or ZenDesk or equivalent Customer Retention Management (CRM) system
- Experience directly managing a staff of 8-10 employees in an operations environment
- Experience in collections , lending, or consumer finance industry
- Experience using metrics to manage a complex operation, such as real-time production reporting, agent/supervisor performance scorecards, and collections/servicing performance data
- Passion and competency for using key performance metrics in a collections/servicing environment and performance management of those metrics to build a customer service focus on educating, understanding, and tailoring solutions for customers facing a variety of events impacting their financial obligations
- Experience partnering with multiple business units and partners in an operations environment
- A people-first leader with noteworthy experiences creating a positive culture, developing and promoting leaders, and building employee engagement
- Adapt and lead in a rapidly changing environment, because change is an expectation at Lending Club
Payment Solutions Architect
03/2010
-
04/2016
San Francisco, CA
- Working knowledge and experience using Tableau
- Experience in collections, lending, or consumer finance industry
- Working knowledge and experience using Tableau and SQL
- Identify needs and propose appropriate recommendations and solutions to meet clients’ needs
- Knowledge of value-oriented sales techniques and processes, use of customer-focused attitudes and beliefs to translate product features into client-specific benefits and value propositions (in the client’s terms), and ability to handle buyer objections and move sales forward, resulting in the close of the sale, while simultaneously focusing on account profitability and client retention
- Tracks and reports metrics on team performance
- Participate in periodic AP close processes
Application Engineer for Chip Card Payment Solutions
08/2004
-
02/2010
Boston, MA
- Assist in researching and resolving vendor payment disputes and invoice exceptions
- Work closely with the Tax group to ensure the taxes on purchases are properly accounted
- Provide effective leadership for staff including utilization of effective performance management to ensure results and to develop team members for future growth
- One year of experience as a Processing Services Remittance Associate I or equivalent
- Key requirements of 10,000 keystrokes/hour with 95% accuracy
- Work flexible schedules to include evenings, weekends, holidays and other, as required due to critical deadlines, heavy workloads and regulatory and client requirements
- Work closely with Risk leaders and client teams to minimize both Synchrony Financial’s and the retailers’ risk, while continuing to grow the portfolio
Education
Northwood University - Florida Campus
1999 - 2004
Bachelor's Degree in Finance
Professional Skills
- Assists with credit card terminal downloads by downloading various applications to non-integrated stand-alone credit card terminals to meet the merchant’s program needs
- Technical Skills. In depth knowledge and skill level in computer literacy and software applications such as Excel, Word, Outlook, and PowerPoint
- Ambitious, dynamic and motivational leader with strong management and relationship skills
- Effective interpersonal and human relations skills
- Experience, skilled facilitator with small and large group audiences
- Knowledge of U.S. Bank history or prior employment experience with U.S. Bank is an advantage
- Experience managing in a fast paced, customer facing environment
How to write Payment Solutions Resume
Payment Solutions role is responsible for digital, presentation, strategy, finance, retail, credit, training, integration, database, marketing.
To write great resume for payment solutions job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Payment Solutions Resume
The section contact information is important in your payment solutions resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Payment Solutions Resume
The section work experience is an essential part of your payment solutions resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payment solutions responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payment solutions position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Payment Solutions resume experience can include:
- Proven experience in designing and/or building highly scalable and resilient core payment systems for global financial organisations
- Very strong technical and functional background in Payments Applications Products Suite having relevant Payments Architect experience
- Quickly adapt to rapidly evolving and changing business priorities, along with delivering programs leveraging technology and innovation
- Experience selling financial/billing/payment services solutions
- Experience using and implementing agile methodologies
- Experience in systems integration projects that involve open source technologies and implementation utilising cloud based computing and APIs
Education on a Payment Solutions Resume
Make sure to make education a priority on your payment solutions resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payment solutions experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Payment Solutions Resume
When listing skills on your payment solutions resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical payment solutions skills:
- Proven ownership, execution and delivery accountability experience in highly visible projects (proven knowledge of project management discipline)
- Possess strong oral communication and presentation skills
- Possess strong written communication skills. Show an ability to document client calls, meetings and internal discussions when appropriate
- Proven experience driving, implementing, and creating buy-in around change management initiatives
- Language skills: Fluent written and spoken English is essential
- Leadership Experience within a matrixed, collaborative environment is essential. Develops open, considerate, effective and productive working relationships
List of Typical Experience For a Payment Solutions Resume
1
Experience For Payment Solutions Architect Resume
- Demonstrated successes managing customer relationships
- Comfortable understanding of software technologies, software development and industry initiatives
- A working knowledge of Microsoft Office - Word, Excel, PowerPoint and Access
- Use knowledge of customers, client’s and risk processes to identify and mitigate any operational risks for the portfolio
- Monitor competitors (bank and non-bank) to report on developing trends and potential impacts to BB&T’s product market share. Oversee the development of market analyses and identify strategic opportunities in the marketplace. Stay abreast of economic, regulatory, and competitive developments as they impact product areas
- Participate in appropriate trade and related groups to ensure knowledge of industry “best practices” and to ensure BB&T’s interests are represented
- Cultivate/generate new business
2
Experience For VP-payment Solutions, Operations Resume
- Experience in analytics with a focus on presentation/communication, multi-tasking, ability to work independently, and relationship management skills across a matrix organization
- Work with global and regional teams to apply product evolution to China markets and work with clients to customize China market’s unique request to enhance product features
- Participate in individual and joint sales calls with Treasury Management Sales Officers to identify needs and establish and demonstrate BB&T’s value proposition as part of the sale and implementation of integrated payments solutions
- Responsible for the strategy, implementation and management of Aramark’s consumer facing Payment Card technologies
- Manage vendor relationships in regards to Aramark’s consumer facing PCI compliance standards
- Enterprise technology experience, with a proven track record in the delivery of IT enabled change, with specific experience in Domestic and International Payments related change
- Strong communication skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels within the bank. Interpersonal skills - collaboration, facilitation, and negotiation skills
- Knowledge and change experience of following a distinct advantage (SEPA CT, SEPA DD's, CHAPS, FPS, BACS, EBA Clearing, FX Products, SWIFT, Sanctions, eFraud, Online Channels)
3
Experience For Software Development Team Lead-payment Solutions Resume
- Broad understanding of Application, Information and Infrastructure technologies & practices
- Design, build and deploy payment services projects to as per the roadmap of the different business units
- Analyze different technical options to deliver the payment projects, in alignment with the global payments roadmap, functional constraints and the e-commerce solutions landscape defined as part of the IS strategy
- Proven Solution design/Architecture experience
- Experience in credit card implementation and payment services
- Experience in eCommerce and High Availability websites
4
Experience For SVP, Head of Mobile Payment Solutions Resume
- Successful track record on project delivery
- Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa’s continued leadership and excellence
- Ownership of the Payments Hub product roadmap, driven by input from business stakeholders, consumers, clients, competitors and regulators
- Own product direction and development of product requirements, working closely with our business analysts, engineering, architecture and development teams to ensure they are specified and implemented properly
- Work with finance and business unit to incorporate short and long-term plans into the payments platform and operate as the product SME for enhancing Payments integration with our Borderfree Global eCommerce and Pitney Bowes-wide capabilities
- Work closely with treasury, finance and accounting to build the plug-ins to the back end SAP ERP, while understanding and ensuring financial and accounting compliance with all regulatory and compliance bodies in all countries where we conduct business
- Create and implement regular product plans and roadmap including new products/enhancements to expand service offering, drive revenue, and maximize profitability
- Engage closely with the development teams to define product requirements, specifications and acceptance testing criteria. Compile, articulate, review and provide final sign-off for all requirements
- Facilitate cross company communication with key stakeholder groups to achieve alignment around development priorities and share release and product status
5
Experience For Product Manager, Visa BB Payment Solutions Resume
- Using Enterprise Architecture framework and processes, be able to provide a solution that can be adopted easily
- Sort, prep and complete negotiability scan on lockbox payments accurately per client instructions meeting pre-determined deadlines
- Report daily deposit information to clients using various methods
- Responsible for leading business-focused, payments transformation architecture initiatives
- Leverages existing industry reference architectures and utilizes specialty architecture knowledge
6
Experience For Executive Director & Head, Payment Solutions Resume
- Develop materials with the marketing and sales organizations to convey the purpose and details of the products, benefits to the customer, customization capabilities, and competitive comparison
- Prioritize projects and effort by balancing organizational, client and financial priorities to ensure that the right features get built in the right order and at the right time
- Operate image equipment to capture payment documentation and prepare checks for deposit
- Manage vendor relationships in regards to Aramark’s consumer facing payment compliance standards
- Communicate the product benefits, features and target markets; champion projects with internal teams to assure success
- Manage strategic and ongoing activities for deploying Discover’s emerging payment solutions which includes: creating efficient deployment plans and facilitating implementation support and subject matter expertise to Merchants, Acquirers, Merchant Processors, Issuers and Issuer Processors
- Conduct “check-up” calls on small business client relationships to identify cross-sell opportunities and to retain clients’ business
- Key from check images to accurately verify payment amounts
- Maintain accurate statistical information pertaining to client’s daily volume for reporting, billing, and monitoring of productivity and quality standards
7
Experience For Project Coordinator for Mobile Payment Solutions Resume
- Meet predetermined quality and productivity standards established for the department and associate
- Define the payments strategy to transform the payment landscape
- Engaged with business/IT customer stakeholders, partners, and teams from different vendors in developing an architecture vision, future state architecture, and implementable architecture roadmaps
- Facilitates collaborative architecture development sessions with Product team, Operations, IT and other stakeholders such as risk & compliance
- Recommends architecture solutions and roadmaps to IT and/or business leaders
- Understand IT challenges of current state, influence IT strategy, suggest suitable Payments products and modules, collaborate on architecture development and future state of roadmap
- Experience applying Enterprise and Business architecture and IT frameworks
- Experience working at an enterprise level
8
Experience For Manager, Payment Solutions Resume
- Strong technical knowledge of software development best practices, security vulnerability avoidance, and best in breed development tools
- Influence customers towards a recommended business/IT architecture anchored by Payments solutions articulating its value to the customer
- Act as subject matter expert providing best-practice guidance on payments processes and implementation approaches
- In-depth insights in Payments private cloud solutions
- Lead and manage a team of 10-15 Payment Solutions Specialists
- Drive execution of Collections strategy while playing a key role in providing feedback to management and business partners on effectiveness challenges, needed tools, and skill gaps
- Leverage weekly 1:1s, real-time coaching, and call monitoring to provide actionable feedback aimed at development of your team members to strive towards exceeding performance expectations and metrics
9
Experience For Electronic Payment Solutions Operations Director Resume
- Assist in taking escalated calls and providing coaching that focuses on upskilling agent competencies and confidence in taking ownership of challenging situations
- Develop a great team culture with a heavy focus on using performance data and engagement initiatives to drive team successes that align with key business objectives
- Work experience in customer-facing operations
- Seeks out and is open to knowledge, ideas and feedback to improve effectiveness, and holds self-accountable for following policies, guidelines, and procedures
- Monitoring the project implementation
- In a leadership or elevated role supporting Loss Mitigation/Collections/Customer Service/Sales
- Drive consistent process improvement and apply innovation in a fast paced, evolving environment
- Highly successfully product marketing/sales background
- Adapt to new situations by thinking on your feet
10
Experience For Payment Solutions Specialist Resume
- Genuinely curious about people and business, while inspiring passion in others
- Are goals/metrics oriented and comfortable working in a driven/competitive environment
- Build High Performing Teams – Leverages team members’ complementary strengths
- In financial services
- Extensive background in Card Product Development
- Sales & Product Management
- Identify sales opportunities for payment products for clients across Capital Markets
List of Typical Skills For a Payment Solutions Resume
1
Skills For Payment Solutions Architect Resume
- Strong planning, financial, analytical and problem solving experiences
- Superior judgment, team building, budgeting, presentation skills, and the ability to work under continual deadline pressure require
- Influence Others - Effectively negotiates outcomes that benefit Visa and Clients
- Strong results-orientation and Personal Ownership. Assumes responsibility for meeting objectives, motivating self and others to get the job done
- Are passionate about building relationships and improving customer experiences
- Experience leading a team of software developers
- Experience directly managing 5-7 people managers who are responsible for up to 12 direct reports
2
Skills For VP-payment Solutions, Operations Resume
- Experience in the collections, lending, or consumer finance industry
- Lead scoping and prioritization discussions with senior executives to highlight tradeoffs between delivery dates, functionality, quality and cost
- Initiate POS setup within merchant application and populate MIDAS TID to facilitate a positive customer experience
- Prioritize development and promotional projects for the product line
- Lead prioritization of development and promotional projects for product line
- Participate in the prioritization of development and promotional projects for the product line
- Strong knowledge of CIBC group of companies’ infrastructure and products
3
Skills For Software Development Team Lead-payment Solutions Resume
- Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue
- Excellent interpersonal, verbal and written communication, organizational,
- Understanding of the NA card schemes/scheme rules and landscape
- Identifying the most important company assets that can be used to create value for customer, partners and stakeholders
- Working with EMV customer’ in Brazil in Mexico
- Outstanding record of achievement in North America in Sales, Business Development, and Relationship Management
- Demonstrable track record of growing and managing and growing sales teams
- Prepare terminals for UPS shipping as well as track shipment and document actions including serial numbers
- Manage timely workflow and communication with vendors for all merchants requesting to board our network including new customer setups as well as existing customers who are making changes to their POS equipment
4
Skills For SVP, Head of Mobile Payment Solutions Resume
- Fulfill legal agreement requests submitted by the Direct Marketing Consultant and Direct Marketing Manager
- Ensure that we retain and nurture existing partner/client relationships while encouraging new partner referrals
- Assist in receiving and processing refunds and repayments
- Provide subject matter expertise and meaningfully contribute on projects relating to SWIFT, Correspondent Banking and Payments
- Lead and coach team members responsible for managing Nostros Accounts, including
- Ensure all equipment is properly maintained and operating efficiently, notifying lead staff for issue resolution
- Verify new customer tax ID via the IRS website to ensure accurate year end reporting to the IRS
- Setup Account Manager and Risk Owner access to PCI Compliance Online portal for participating sites
5
Skills For Product Manager, Visa BB Payment Solutions Resume
- In depth knowledge of payment processing eco-systems
- The ability to professionally resolve conflicting situations and work well with a
- Displays high intellectual capacity, sound professional judgment and discretion in order to lead credit activities within a complex and changing environment
- Receive, respond to, and resolve escalations regarding payment solutions functions
- Maintain access and understanding of use for bank accounts, as needed
- Oversee building and maintenance of relevant databases (e.g., pipeline) and models
- Conceive new product opportunities by regular monitoring of competitive trends, regulatory changes, client needs and overall market developments
- Refine and manage existing products over time
6
Skills For Executive Director & Head, Payment Solutions Resume
- Follow internal processes and procedures for establishment of new products, including execution of a New Initiative Risk Assessment
- Understand the value of empathy when it comes to providing service
- Commercial understanding of the Travel Industry environment and how technology can contribute to efficiencies in the short, medium and long term
- Communicate with other vendors to ensure timely setup and equipment deployment for ancillary services and programs
- Track the status of all agreements until they are filed and a terminal is downloaded and shipped to merchant
- Participate in agreement audit exercise to confirm legal agreements are accurate and reflect the legal address we have on file
7
Skills For Project Coordinator for Mobile Payment Solutions Resume
- Serve as a backup to manage daily card production files for new accounts, add authorized users, lost, stolen, damaged cards and monthly re-issue cards that have expired
- Several years’ experience in a similar role leading the development and deployment of payments systems’ technology and infrastructure in either a Payment Service provider or large merchant environment
- Extensive experience and familiarity with payment instruments such as ACH / Funds Transfers, Credit/Debit Cards (including Chargebacks), alternative payment methods and their rules and regulations
- Earn trust of team members and stakeholders; actively and productively participating with working teams; prior experience working with global teams across multiple languages and cultures
- Excellent knowledge of end-to-end payment flows from within a banking environment
- Strong awareness of existing industry initatives such as New Payments Architecture and ISO20022 migration for payment schemes
- Capable to work well under pressure in a dynamic environment and handle multiple priorities simultaneously
- Excellent knowledge of payments schemes both within the UK and internationally
- Expertise in technology domains within payments: DevOps, API, Analytics, Cloud adoption and Process Automation
8
Skills For Manager, Payment Solutions Resume
- Exposure to Service Orientated Architecture design principles and/or Cloud based solutions
- Perform a broad range of specialized activities related to financial resources management
- Sound knowledge of financial rules and regulations
- Provide input to business processes for the ATLAS system
- Manage development of clear pricing strategies, discount structures, and guidelines for all sales channels and target markets; analyze market data, competitive data, segment data, revenue/cost/profitability data and product/product line strategy
- Engage with key external industry bodies and Barclays internal Payments Schemes and Industry teams to understand the details of upcoming strategic industry changes such as New Payments Architecture and ISO20022 migration for payments schemes
- Work with Chief Technology Office to produce end to end technology solutions that cover not just core payments flows but impacts to other parts of the technology estate
9
Skills For Electronic Payment Solutions Operations Director Resume
- Influencing & engaging key business & IT stakeholders in the definition of Payments requirements
- Deliver solutions which are forward-looking and align with technology domain expectations
- Ensure awareness and share knowledge of the upcoming changes within the broader Payments technology team
- Plan, schedule and direct the work of the accounts payable unit within the established accounting policies of the organization
- Provides appropriate training, support, and resources to ensure team can perform job functions
- Produce updates and proposals to senior management that are clear, concise and understandable
10
Skills For Payment Solutions Specialist Resume
- Work with the impacted technology teams to determine the scale of the impact and likely work involved to help support Medium Term Planning including cost estimates
- Work with strategic vendors, and engage other users of the same platforms, to drive direction and strategy on the vendor solutions
- Ensure invoice records are properly imaged, processed timely, and processed accurately in the Oracle ERP system with proper internal controls
- Recommends changes in methods or procedures to improve the efficiency of the accounts payable unit
- Display appropriate leadership stature and represent the Decision Management function at the senior level
- Continuously monitoring and anticipating the competitive landscape Demonstrated excellence in key leadership competencies: collaboration, influencing, communication and people management and execution capability
List of Typical Responsibilities For a Payment Solutions Resume
1
Responsibilities For Payment Solutions Architect Resume
- Strong communication, presentation and influencing skills o Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
- Deployed sales methodologies including CRM and value based propositions
- Knowledge of the acquiring market
- Be accountable for CIBC’s foreign currency clearing arrangements with correspondent banks
- Pragmatic problem-solver, forward thinker with independence of thought o Ability to embrace and drive change in methods
- Focus on Results – Holds self and others accountable for outcomes
- Inspire Others – Convey a vision of the future that generates excitement and commitment
2
Responsibilities For VP-payment Solutions, Operations Resume
- Lead Change – Initiates and facilitates appropriate organizational changes and business transformation
- Balance Analysis and Action – Takes action without excessive consultation or need for consensus
- Focus on Solutions – Connects people and information across the organization to leverage the best of Visa’s technologies and expertise
- Experience in product management and/or launching new products within at financial technology company and/or defining the GTM strategy for those products
- Long term strategic development involvement in world class International organizations in new technology sector within Financial Services, Travel, Outsourcing and Retail marketplaces
- Managed and deployed new compensation programs
- Managed a cultural shift in a large sales team
- More than seven (7) years of experience in creating and implementing revenue initiatives for sales, business development, and customer relationship organizations
- More than five (5) years of professional experience in working with Fortune 500 companies and/or major business partners, inclusive of direct exposure to liaising at CEO, CFO and Corporate Finance levels
3
Responsibilities For Software Development Team Lead-payment Solutions Resume
- Documented leadership ability, direct and indirect management of large multi-channel sales and business development organizations
- Direct oversight of, responsibility and accountability for profit and loss of a business unit
- Interpret a variety of instructions/requests furnished in written, oral, diagram, or schedule form
- Coordinate the implementation of payment products and services
- Monitor SWIFT and other payment flows and analyze in a variety of forms to investigate potential opportunities for product developments and enhancements
4
Responsibilities For SVP, Head of Mobile Payment Solutions Resume
- Design, develop and implement new products/programs/services and ensure product delivery on time, within budget, and accomplish the intended objective
- Develop product strategies, marketing materials and product positioning tactics, including the identification of targeted client segments with an objective of establishing a successful marketing campaign and realizing value for our clients
- Effectively work with internal partners, (e.g. Tax, Legal, Risk, AML) to ensure that all risks are properly identified and mitigated and that the residual risk of the products is minimized appropriately and transparent to all stakeholders
- Collect data needed for the full assessment of a business case and perform the cost / benefit analysis
- Think ahead and provide solutions that anticipate future needs
5
Responsibilities For Product Manager, Visa BB Payment Solutions Resume
- Simplify complex processes and make it easy for customers to grasp
- Translate feedback to actionable results and dedicate time to your professional development
- Knowledge of French is an added advantage
- Displays advanced decision making and analysis skills - draws information and broad knowledge to make timely and logical decisions to provide practical solutions. Strong presentation and problem solving skills
- Communicates effectively with diverse groups and individuals - clearly conveys information and ideas and listens and responds appropriately to individuals inside and outside the Bank
- Adaptable - responds appropriately and competently to work challenges when confronted with change, ambiguity, adversity, and other pressures
- Review and approve documentation per client policies
6
Responsibilities For Executive Director & Head, Payment Solutions Resume
- Support other payment solutions team members, as needed
- Experience using data and metrics to manage and progress a complex operation, such as real-time production reporting, agent/supervisor performance scorecards, and collections/servicing performance data
- Passion and competency for using key performance metrics in a collections/recovery environment and performance management of those metrics to build a customer service focused on educating, understanding, and tailoring solutions for customers facing a variety of events impacting their financial obligations
- Accounts Payable experience, including at least two years of supervisory experience required
- Experience and network in the travel industry/payment card industry
- Technical Product Expertise
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