Payments Analyst Resume Sample
Rafaela Koelpin
2929 Zboncak Inlet,
Chicago,
IL
+1 (555) 180 3554
Work Experience
Senior Payments Analyst
11/2017
-
PRESENT
San Francisco, CA
- Supports Key’s $600mm revenue, high growth, commercial payments business that oversees more than a trillion dollars of payments and commerce annually
- Effective time management resulting in maximized productivity
- Proficiency in Microsoft Power Point, Excel and Word required
- To ensure that Paddy Power Betfair are industry leaders
- To enhance customer satisfaction by ensuring a safe, reliable and smooth deposit and withdrawal journey
- To deliver payments projects to enhance our customer’s experience and satisfaction including the delivery of industry leading payments products
- Ensuring the delivery of change and improvement across the function
- To add value to the business through the provision of meaningful insight and analysis to drive optimal decision making
Payments Analyst
09/2014
-
10/2017
New York, NY
- Understanding of payment systems principles and practices and compliance with university policy
- Demonstrated focus on customer service and compliance
- Understanding and knowledge of business processes and systems
- Understanding and appreciation for automation and the use of technology as an enabler of high quality services and performance levels
- Knowledge of higher education culture, governance, structures and mission
- Experience managing multiple priorities in a fast paced deadline driven environment
- Inclusiveness: Actively create and support an inclusive and equitable workplace by embedding diversity into all aspects of the workplace
- Demonstrate integrity and ethics, and act in support of the university’s best interest
- Work in a fast-paced and often ambiguous work environment, and navigate organizational structures with sensitivity and finesse
Risk & Payments Analyst MBA Intern
07/2007
-
07/2014
Chicago, IL
- Hiring for multiple positions
- Generate, transmit, and reconcile all University system payments on a daily basis
- Prepare year-end tax notices (1099, 1042) for students, staff, and vendor/suppliers and ensure timely distribution of all notices in accordance with IRS requirements
- Prepare and test tax filing submissions to the IRS to ensure timely submission deadlines are met
- Act as a liaison to internal customers in matters pertaining to financial payments
- Manage vendor processes to ensure accuracy and compliance for maintenance of master list by linking to procurement group
- Handle returned checks, voided transactions, special transactions and other anomalies
- Provides assistance to various payments team members as directed by management
Education
California State University Channel Islands
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Outstanding written and oral communication skills in addition to strong leadership, good decision making skills, and relationship building proficiency required
- Prior experience in Accounting, Finance, or Accounts Payable, or experience processing rebates and/or reimbursements or handling related data
- Excellent customer service interaction skills (consulting, presenting, conflict management and relationship management) required
- Strong communication skills, including presentation, interviewing and executive presence
- Has at least 3 to 5 years of work experience in a Finance and Accounting role, prior experience in a Shared Service
- Time management, priority management skills/strength
- Competencies: Very strong organizational and communication skills, ability to convince various stakeholders, detail and
How to write Payments Analyst Resume
Payments Analyst role is responsible for analytical, database, finance, credit, training, procurement, architecture, reporting, research, travel.
To write great resume for payments analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Payments Analyst Resume
The section contact information is important in your payments analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Payments Analyst Resume
The section work experience is an essential part of your payments analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payments analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payments analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Payments Analyst resume experience can include:
- Proven ability to turn experience and observations into positive actions
- Industry experience designing, developping , deploying and supporting
- Experience defining and tracking support metrics and implementing programs to improve performance
- Experience defining and tracking support metrics and implementing programs to improve performance
- Experience in reviewing and supporting merchant contracting processes for payments or risk
- Experience working with global teams and/or supporting global products
Education on a Payments Analyst Resume
Make sure to make education a priority on your payments analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payments analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Payments Analyst Resume
When listing skills on your payments analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical payments analyst skills:
- Demonstrated ability and experience in complex operations. Ability to effectively interact and collaborate with off-site line and functional managers
- Excellent communication and collaboration skills, with an emphasis on client services
- Analytical/problem solving background and skills
- Experience as a business analyst or equivalent; payments and risk industry experience desired
- Skills: Proficient in SAP; Demonstrable deep knowledge in assigned functional scope
- Extraordinary written and verbal communications skills with attention to detail
List of Typical Experience For a Payments Analyst Resume
1
Experience For Senior Payments Analyst Resume
- Good Understanding of basic banking transaction types and products, Credit/Debit Cards, Wires, ACH, Remote Deposit Capture, etc
- Treasury workstations use and support, electronic banking platforms/web portals, Remote Deposit Capture experience required
- Experience in a demanding, time-constrained operations/customer service environment
- Proven ability to research and resolve complex issues while mitigating risk
- Demonstrated high level analytical proficiency and problem solving abilities
- Work with management to develop, prioritise, and deliver the International Payments Road-map
- Understand the payments landscape in each of the International territories that Paddy Power Betfair operate
2
Experience For Risk & Payments Analyst Resume
- Support training/cross training of Payment Analyst I and Analyst II on the various activities supported by the department
- Facilitate generation and processing of direct bill administration fees for clients that take advantage of this service offering
- Analyze incoming payments received via office checks, wire transfers and lockbox
- Support daily activities related to Blackbaud’s white label corporate credit card program offering for our clients
- Participant in new project initiatives as well as acquisitions representing PCOE as an operational resource
3
Experience For Risk & Payments Analyst MBA Intern Resume
- Process daily Online Decision, Incoming Lockbox and Coupon Management transactions within the established SLAs
- Support incoming inquiries and maintenance requests to ensure prompt, friendly, efficient, timely and accurate responses to all internal and external clients
- Collaborate with Operations team on various customer payment issues including credit card chargebacks, customer credits, payment recoveries and adjustments
- Understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions
- Develop a deep understanding of Payments ecosystem
- Collaborate with other analysts/data scientists and help guide strategy based on learning from other analyses/projects across the organization
- Create and maintain insightful automated reports and dashboards utilizing typical data quality functions (e.g. standardization, consistency, etc.)
- Completeness and accuracy of work. Training and guidance of the team
4
Experience For Partner Payments Analyst Resume
- Process funding requests (concentration and disbursement account)
- Provide accounting entries to the FRO Integrated Close team for Single Payer Model
- Read, interpret, and implement payment processes according to written contracts
- Develop, create and run reports from varying systems in support of payments made
- Direct debit clearing
- Preparation and electronic transmission of multi-currency payment files via systems of Baxter’s
- Regular contact with Finance staff from European Baxter entities to determine their payment
- Lead payment market research and analytic initiatives to understand payment performance, key drivers and quantify opportunities for growth
5
Experience For International Payments Analyst Resume
- Build and manage financial models, actual results and forecasts for payment and risk initiatives
- Prepare and deliver compelling communications, reports and presentations at multiple levels of the organization that provide insight and clarity into payment trends and initiatives
- Continually evaluate and manage priorities and action plans to ensure activities that deliver the highest impact are completed in a timely manner
- Provide support to VP’s and Treasurer when needed
- Ensure the appropriate level of support and direction to the International business (with particular focus on Commercial Teams) to ensure business objectives are met and exceeded and to optimise customer experience
- Work with management to ensure we continue to develop best in class architecture and channels to meet and exceed business objectives and optimise customer experience in our International markets
- Managing key stakeholders both internal and external to the business to enable the delivery of our International objectives
- Support notification and troubleshoot any payment cycle processing issues by working with product/technical teams while providing recommendations for improvements
6
Experience For Senior Principle Payments Analyst Resume
- Provide central point of issue resolution for internal and external clients
- Initiate daily Wire Transfer, ACH, check, credit card transactions and refunds for approval including the generation of related supporting documentation. (Domestic & International)
- Take ownership of daily remote deposit capture (RDC) processing as well as ACH, Credit Card returns and chargebacks
- Partner with teammates as well as other business units to facilitate payment related analysis including third party fees, client behavior, expense tracking and controls
- Build strong relationship between the Payments COE and other internal departments
- Provide support and back-up for certain activities when the Payments COE leadership is not available
- Initiate negative withholdings for delinquent direct bill clients and/or when adjustments are required
- Download statements from financial institutions to confirm receipts, reconcile transactions with System data
- Complete regular bank account management and control reviews, analyze and monitor bank fees
7
Experience For Cis-managed Services Payments Analyst Resume
- Champion customer service focus to both internal and external clients with regards to any collection or disbursement activities which Payments COE service with timely resolutions and/or escalate issues
- Support daily activities related to the Blackbaud corporate credit card program offering for our clients
- Assist with the establishment and maintenance of departmental procedures for accuracy and completeness
- Process all returned and rejected transactions and notate accounts accordingly; Maintain and update exception worksheet and make it available for the customer facing team members
- Initiate daily Wire Transfer, ACH payments and check refunds for approval
- Participates in the strategic business planning with business units (within Segments and across the Enterprise) and IT to formulate enhancement options to address specific electronic payments issues / requirements
- Recommends and implements process improvement/reengineering initiatives for electronic payments
- Identify trends and provide alternative solutions
- Knowledge of business related computer software such as MS Office and Windows based applications
8
Experience For Global Payments Analyst Resume
- Capability to multi-task and meet established deadlines
- Perform ad-hoc analysis and product performance analysis as needed
- Prepare and execute the 3rd party supplier payment runs
- Investigate and resolve bank reconciliation issues
- Ensure SOX policies and procedures are adhered to
9
Experience For Electonic Payments Analyst Resume
- Contribute to a continuous improvement culture within the organization
- Timeliness and accuracy of preparation of the reconciliations within deadlines
- Number of unreconciled items at month end
- Number of issues raised by internal/external audit
- Adherence and compliance to SOX controls, internal KPI's and policies across region
10
Experience For AP Payments Analyst^ Resume
- Debit the legal vehicles bank accounts, to pay the single payer Citibank or viceversa
- Currently enrolled in United States accredited Masters or MBA program with graduation dates between December 2019 and August 2020
- Apply your expertise in quantitative analysis, data mining, process improvement, consulting and the presentation of data and return on investment value to see beyond the numbers and provide experience, risk, and product insights
- Experience in process improvement or optimization
- Permanent U. S. work authorization required as company sponsorship is not available
- Processes and procedures updated
List of Typical Skills For a Payments Analyst Resume
1
Skills For Senior Payments Analyst Resume
- Proven experience and knowledge in card brand regulations
- Experience working with Payment Processors, Card Associations, or supporting a merchant within the payments or risk orgs
- Knowledge of SOC compliance requirements, or experience working within processes adhering to SOC compliance
- Experience working with global teams and/or supporting global products
- Good Understanding of banking transaction types and products, Credit/Debit Cards, Wires, ACH, Remote Deposit Capture, etc
- Basic experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data
- Experience dealing with international and/or alternative eCommerce payment types
2
Skills For Risk & Payments Analyst Resume
- Experience of relationship building and problem resolution when there are multiple parties/interests involved
- Experience being detail oriented and precise with payments operations
- Experience supporting the launch of new payment channels, payment types or alternative payments within an eCommerce company
- Strong understanding of electronic payments systems, processes and enhancements
- Experience in higher education working environment
- Solid understanding of technology and ability to work well with technology teams
- Experience in at least one scripting language (Python, PHP, etc.) is nice to have or at least one statistical software (R, SAS, SPSS, etc.)
- Experience building out global processes focused on risk and payments
3
Skills For Risk & Payments Analyst MBA Intern Resume
- Experience building out merchant risk models to reduce losses
- Experience in the risk and payments industry or online operations or consulting
- Proven track record of delivering measurable results in risk, security, payments, or business strategy
- Experience working in Risk customer support
- Experience creating requests for cross-functional groups
4
Skills For Partner Payments Analyst Resume
- FX and USD Wire Transfer Customer Service experience
- General payments and risk industry engagement experience
- Environment or experience in Oil, Gas and Energy industries is an advantage
- Experience with Microsoft Access or relational database management systems
- Experience can be with a financial institution or a payments role at a large merchant
- Experience in a payments role
5
Skills For International Payments Analyst Resume
- Experience in finance or payment related environment
- Strong working knowledge of Oracle, Excel, etc
- Professional experience, preferably in payments or risk
- Experience in an ecommerce company focused on risk and payments
- Strong project management execution
6
Skills For Senior Principle Payments Analyst Resume
- Work with Management and the business to validate and process client rebates
- Extensive experience in BI/DW best practices
- Operate in a deadline driven environment with direct customer interaction
- Driving ownership and accountability
- Understanding of Risk products across all platforms
- Working closely with the Head of Payments and Payments Strategy & Insights Manager to act as an International Payments Sponsor for the business
- Processing of ad hoc payments
- Reconciling bank payments
7
Skills For Cis-managed Services Payments Analyst Resume
- Deliver business results by driving optimization execution activities including benchmarking, creating test plans, measuring and results
- Deep understanding of how payment processing works and a desire to share your understanding with the team
- Self-starting, intellectually curious and comfortable operating in a fast paced, ever changing environment
- Knowledge of card processing association rules, money and banking regulations and eCommerce payment schemas
- Work to deadlines, meeting departmental productivity targets while following team procedures
- Deliver timely and accurate processing of all payments via a multitude of e-banking portals
- Insure incoming and outgoing payments are addressed and processed timely within the established service levels (SLAs)
- Perform daily banking transactions, assist with accounting activities, and support all payment functions as needed
- Participate as a liaison to our payment and banking vendors related to troubleshooting and issue resolution
8
Skills For Global Payments Analyst Resume
- Work closely across the matrix with teams like Finance, Marketing, Product, Engineering and senior executives
- Proficiency in databases (SQL), and programming languages (at least one of following: Python, R, Ruby, Java, etc)
- Support the process of making rebate payments to Acute Care customers, including but not limited to veterinary groups
- Identify and handle conflict management, relationship building and presentations with customers and operating companies
- Provide processing support for the I-901 fee payment system
- Provide lifecycle processing coordination support for the various arms of the fee payment process
9
Skills For Electonic Payments Analyst Resume
- Provide review and tracking in support for the I-901 fee payment charge-back process
- Detect, report and resolve payment processing issues which negatively impact business revenue
- Support and improve payment performance in recurring/subscription payment environments
- Independently scope, plan and help execute initiatives that improve payments processing performance, as well as mitigate payments risk
- Resolve daily processing issues or questions with payment providers and internal customers
- Working in payments industry
- Partner with other team members while driving business results required
- Investigate and resolve payments issues by partnering with third party payment providers and GCP – Technology teams
- Define key requirements for new generation reconciliation and monitoring tools Develop and implement reconciliation standards and processes
10
Skills For AP Payments Analyst^ Resume
- Work to deadlines, meeting departmental productivity targets
- Cover for daily netting and settlement process of deals
- Participate in User Acceptance testing where new/updated systems have an impact on the payment process
- Own and drive large scale projects involving multiple stakeholders, both internal and external to Facebook
- Partner with broader teams to ensure seamless execution of our payment strategies and initiatives while managing our risks, costs and compliance requirements
- Facilitate daily, monthly and quarterly reporting and analysis
- Own daily remote deposit capture (RDC) processing as well as ACH, Credit Card returns and chargebacks
List of Typical Responsibilities For a Payments Analyst Resume
1
Responsibilities For Senior Payments Analyst Resume
- Debit the legal vehicles bank accounts to fund the single payer concentration account
- Manually add other payments that are not in the payment run, for example an urgent payment
- Reconcile and control, on a daily basis, the concentration and disbursement bank accounts
- Input the payments into the payments system (Citidirect)
- Support FRO BSS team on the reconciliation of Single Payer Model accounts
- Resolution of payment issues
- Uses data and analysis to drive decisions
2
Responsibilities For Risk & Payments Analyst Resume
- Values team dynamics and inputs
- Knowledge of payment systems related to internet transactions
- Knowledge of internet payment process and electronic payment processes in general
- Develop clear, carefully developed and actionable requirements
- Drive the day-to-day reconciliation of payments activity
- Support Daily Service requests
- Handle calls from internal clients
3
Responsibilities For Risk & Payments Analyst MBA Intern Resume
- Ensure payments meet international payment deadlines and communicate any failures to business owner
- Follow Compliance and payment policy
- Assist in the resolution of payment queries from business owners and customers
- Proactive and regular communications with the business locations and support areas as well as other areas of Finance whose work impacts, or depends upon the Reconciliations team
- Support Zillow Group's brands with payment processing analytics. Independently review, improve and standardize distributed metrics to assist Zillow Group product leaders
- Establish constructive relationships with Zillow Group brand stakeholders. Determine the stakeholder needs and operational improvement opportunities
- Work as a payments SME to support ZG initiatives for both payment operations and payments risk needs
4
Responsibilities For Partner Payments Analyst Resume
- Represent Zillow Group as needed with the payment card associations, issuer networks, payment processors and industry peers
- Support audit, information security and specific regulatory needs such as PCI and SOX for payments operations
- Create and update documentation as it relates to payments and risk
- Support chargeback, reconciliation, and settlement processes with finance and other stakeholders
- Provide analytical support for the Case Resolution Unit
- Provide review and analysis of Charge back Compliance Enforcement Process
- Keen curiosity and interest to become an expert in the payments industry
- Follow team procedures
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