Performance Management Resume Sample
Lazaro O'Hara
2557 Briana Overpass,
Los Angeles,
CA
+1 (555) 446 8396
Work Experience
Performance Management Lead
03/2016
-
PRESENT
Philadelphia, PA
- Lead highly complex development and continuous improvement of Performance Management Program (systems and frameworks) that support the delivery of BMO’s business strategy
- Identify critical linkages and synergies with other strategies and programs, and partner with senior leadership and HR colleagues to deliver fully integrated performance management solutions (programs, processes, tools, practices and communications) in alignment with BMO’s business goals
- The Account Group level reporting - Implement Reporting mechanisms on to showcase various dimensions (Network and Operations) of Performance levels of Managed Services contract
- Agreement and alignment on Performance reporting structure and mechanism with the Account Group and Local Opcos
- Work Level Agreements fulfillment tracking and analytics
- Competence Development Strategy and Implementation
- Customer Satisfaction Indices and Customer Perception Management through Online or F2F surveys
- Improvement projects – Operations
- Develop mechanisms for Data Analytics to enable decision making
Performance Management
05/2013
-
12/2015
New York, NY
- Ensures corporate performance measures and objectives are communicated company wide, and employees are regularly updated as to progress
- Oversees the development and implementation of standard analyses and reports to assess operational performance and, when necessary, works with Officers and Managers to create action plans to address emerging issues
- Manages the collection, verification and tracking of all operations and financial data related to corporate performance measures and provides reports as to achievement of objectives to Senior Leadership Team, Trustees and Managers
- Collaborates with Senior Management regarding Eversource’s SQI standards and coordinates the compilation and dissemination of reports to the DPU. Monitors the changes in the regulatory environment and determines the implications for Eversource
- Leads internal performance improvement initiatives and external benchmarking activities
- Collaborates with Eversource Information Services (NIS) on the implementation of appropriate tracking systems needed for performance management on both a corporate and business unit basis
- Effectively manages the department by establishing and monitoring goals, policies, plans, standards, performance objectives and budget. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Establishes operating and financial objectives and aligns with department goals. Manages financial resources
- Oversees the management and development of staff. Assesses the need for, and oversees implementation of, programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches and develops staff
- Group Audit and Compliance reporting and substantiation process controls (electronic or manual process confirmation)
Intern, Performance Management
03/2007
-
04/2013
Dallas, TX
- To monitor and measure team’s performance against goals/benchmarks
- To plan for and perform team performance reviews, IDP’s, performance improvement plans (PIPs), one on one reviews and talent reviews at defined frequency
- Scoping of Business as usual asset assessments incorporating evidence collation
- Development and integration of Performance Evaluations
- Prioritization and implementation of GAP Improvement programs and workshops; and,
- Monitoring and control of improvement plans
- Coordinates development of corporate performance measures in consideration of Eversource’s strategic direction, tactical operations objectives, investment planning, budgeting, workforce planning as well as industry and regulatory trends
Education
Midwestern State University
2003 - 2007
Bachelor's Degree in Business Administration
Professional Skills
- Possession of excellent organizational, interpersonal, analytical, client relationship management, and problem-solving skills
- Have excellent analytical skills to understand underlying reasons as to why performance is at the level it is – good or not good
- At least 5-year CS or commercial experience, and excellent MS office skill
- Develop data management and interpretation skills in the account team, including predictive modelling and simulation techniques for performance improvement
- Demonstrated experience coaching executive-level clients
- Exceptional verbal/written communication skills to drive integrated messaging in communications, presentations, guides, tools and performance management design
- Excellent knowledge of BMOs’ business strategy and priorities; lines of business, products and services
How to write Performance Management Resume
Performance Management role is responsible for reporting, performance, events, travel, design, messaging, analytics, leadership, accounting, integration.
To write great resume for performance management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Performance Management Resume
The section contact information is important in your performance management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Performance Management Resume
The section work experience is an essential part of your performance management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous performance management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular performance management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Performance Management resume experience can include:
- Oversight of the AP Control Self Assessment (CSA) process – managing and reporting on the Service Owner responsibilities to deliver CSA compliance with substantiation
- Demonstrated strategic orientation with strong business acumen
- Ensure the team remains effectively organised, cross-trained and constantly look for the most appropriate setup
- Advanced MS Power Point, Excel, & Word skills
- Deliver governance to the product and process re-engineering practice providing oversight and prioritisation to the automation strategy
- Be the focal person in Customer Service responsible for monitoring and driving performance management related to ultimately Customer Experience
Education on a Performance Management Resume
Make sure to make education a priority on your performance management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your performance management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Performance Management Resume
When listing skills on your performance management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical performance management skills:
- Excellent knowledge of financial and managerial accounting, planning and forecasting,
- Skilled with group problem-solving and working with complex concepts in a dynamic setting
- Experience leading and managing project teams
- Experience in implementing/sustaining performance management, with a clear
- Experience in developing and executing a defect management and software quality assurance processes
- Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
List of Typical Experience For a Performance Management Resume
1
Experience For Performance Management Lead Resume
- Good communication skills to be able to concisely and succinctly explain performance figures
- Business Process Re-engineering – review, assess and prioritise opportunities to drive initiatives for measurable value for GCS
- Interest in continuing a career in HR, Talent Management, Organizational Effectiveness, Performance Management space
- Be the person that has the overview for how performance is fairing in regards to delivery great customer experience
- Establishes success metrics and leading indicators to monitor process effectiveness
2
Experience For Manager Client Performance Management Resume
- Experience with career development and competency modeling
- Leads GPGM leadership forums, GPGM performance management, GPGM organizational effectiveness, and onboarding
- Progressivly responsible relevant management and/or supervisory experience
- Provides project leadership for planning and delivering Team Optimization projects and partnering with Learning & Performance on associated learning solutions
- Be exposed to reporting tools and ways of measuring performance that can be used for doing performance management in any industry
- Initiate and or create reports and other measurements (e.g. leading indicators) that can help towards understanding performance and making improvements
- Reinforces proper decision making according to Amgen’s Decision-Making Framework
3
Experience For Director, Performance Management Resume
- Maintain AP GCS Risk register; reporting and driving service owners on their action plans
- Ensure the testing and quality assurance strategies and processes are fully integrated with other components of the USMI IT Operating Model
- Define a software quality assurance metrics model, measurement criteria, dashboard, and reporting needs, including target SLAs and KPIs
- Review processes with core experts to understand points of failure and why performance is lagging or even over performing
- Financial oversight, reporting and controls for all spend inc annual vendor maintenance contracts
- Proactively search for cost saving initiatives
4
Experience For Head of Performance Management Resume
- Business Intelligence – Implementing BI strategy, KPIs for Compute Services, Demand & Supply Mgmt
- Deliver Service delivery management for operational control, reporting and delivery across the group
- Direct short-term and long-range planning and budget development to support strategic business goals and key investments
- AP Product revenue, payment volume, CIF growth vs. annual operating plans
- Serves as an aggregated function for managing performance across SBP
5
Experience For Director Performance Management Resume
- Reviews and generates suggestions based on the reports covering performance, identifies trends, concerns and addresses them with the SBP leadership team
- Responsible for balanced scorecard reporting across SBP
- Supports SL relationship management through executive reporting
- Knowledge of leadership development, coaching, change management frameworks and applications
- Research tools, standards, and processes to provide ongoing QA solutions to support USMI projects
6
Experience For Practice Lead-asset Performance Management Resume
- Provide technology oversight, leading evaluation of technology components and implementation plans for innovations
- Be exposed to the E2E aspects of container shipping Customer Service and much more since Customer Service essentially interacts with all functions
- Have an investigative and inquisitive mind-set to always want to understand what the performance is saying
- Manage and influence multiple stakeholders without having formal authority
- Conducts root cause analyses to ensure deep understanding of challenges and opportunities
- Identifies project issues or resource gaps and facilitating resolution
- Builds high-preforming cross-functional teams
- Create/Develop key communications vehicles for the Pilot - (using SharePoint) and Yammer page
7
Experience For Director, Global Performance Management Resume
- Attentive to detail, extremely well organized, able to work under pressure and meet frequent and changing deadlines
- Clear background in supporting senior leaders
- Clearly explain complex transactions reliably and professionally with both internal and external clients, confidently conveying the correct message
- Active development of the team, providing support, encouragement, motivation and acknowledgement of performance
- Oversight of the infrastructure wide occupancy metrics for efficiency in deployment
- Provide a Centre of Excellence for Process and Configuration Management
- Oversight of the AP GCS Actions from Incident, Problem and Change management processes
- Oversight of iCTO integration projects
8
Experience For Specialist Performance Management Resume
- Major Credit, Debit & Co-brand mandates won & retained
- Country Management , Geographic Product team, and Client feedback on leadership and collaborative approach
- Responsible for continuing the development of the EPM CoE’s reporting and analytics capabilities based on centre feedback with the goal of providing data-driven insight to facilitate centre operations
- Responsible for evaluating the integrity of all EPM design concepts utilised to determine agent performance and STI and conducting thorough analyses to determine program efficacy in all centres
- Conduct in-depth analyses to provide strategic recommendations to drive and support the EPM program while adhering to the design principles
9
Experience For Ap Head of Gcs Organisational Performance Management Resume
- Work with centres and HR Payroll / Compensation to streamline the administrative requirements associated with employees on EPM
- Ensure that Recruitment Team’s performance management philosophy and systems build strong team culture, contribute to team-members’ rapid growth, and advance inclusiveness and equity across the team
- Partner with the MD, Performance Analytics to redesign the RT’s performance management systems so they are fully aligned with our team-wide strategy, priorities and goals, and drive the culture and outcomes we want to see, e.g. through
- Provide qualitative and quantitative comments (on both revenue and expense) to give financial insight on the bank’s performance as well as to highlight key trends
- Knowledge of Ericsson delivery blue print and offshoring model
10
Experience For Performance Management & Service Costing Manager Resume
- Interpret employees’ behaviors and motivators to coach, empower, and enable
- Expert knowledge of Managed Capacity Contract
- Expert knowledge of Managed Service contract
- Support strategic goals and leadership team by ensuring account properly measures and reports performance. Work directly with the Account Director, Client, and JLL Account Leadership team to lead, design and implement reporting tools, e.g. KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to set and track JLL’s performance
- Ensure strong linkage with and support of the client’s performance management expectations and translate their business objectives into JLL's account business plan
- Help shape the account team's process management approach; consult on process improvement projects as needed. Work with on-account service line leaders to ensure their processes and our client’s goals are aligned so we achieve and exceed KPIs
List of Typical Skills For a Performance Management Resume
1
Skills For Performance Management Lead Resume
- Strong self-management practices that evidence the ability to manage multiple complex priorities within timeframes using good judgment
- Experience with project leadership in addition to strong project management skills
- Experience of performance and/or talent management and/or organizational development experience
- Ensure internal control and reconciliations of key accounts are performed effectively and on a timely basis
- Experience with data preparation, advanced statistical regression and modeling and data mining using large datasets
2
Skills For Manager Client Performance Management Resume
- Two or more years of experience creating and editing complex reports, graphs and presentations
- Strong logical thinking and quick learning abilities
- Excellent understanding of document control and update process and tools
- And strong knowledge of Applications Outsourcing
- Direct experience with developing product strategies, regional brand plans, or product execution plans
- Comfortable with ambiguous work assignments and experience managing change in a complex, matrix organization
- Experience with program evaluation and management, including human capital best practices and senior-level facilitation
- Experience in managing large, complex systems and process implementations in Enterprise Performance Management
- Flexibility and ability to plan and prioritize multiple tasks
3
Skills For Director, Performance Management Resume
- Direct experience on a Global Team or Regional / Local Brand Teams
- Professional experience with the use of analytics and visualization toolsets – specifically SAS Enterprise Guide and SAS visual Analytics
- Experience with human resources or human capital in a services or high-tech industry
- Plan, prioritize, organize, and follow up on several tasks and projects in a fast-paced environment and meet critical deadlines
- Experience with the Workday Talent module
- Project experience across the full project life-cycle
4
Skills For Head of Performance Management Resume
- A strong academic record, which includes ACA / CIMA / ACCA or equivalent
- Good understanding of business line profitability calculations – client profitability, trading P&L
- Strong technical knowledge, including IFRS
- Good understanding of financial products, controls and risk assessment implications
- Develop change effectiveness metrics strategy and plan; accountable for execution of same
- Knowledge and experience with business intelligence and other data analysis tools and techniques
- Experience in the Management of KPIs, BSC reporting
- Assist in establishing business priorities in conjunction with AP ICTO
5
Skills For Director Performance Management Resume
- A background in maintenance in with a good understanding of mining and asset management would be highly regarded
- Service delivery experience in Operations & Maintenance and Optimization
- Productivity Management experience
- Prioritise work and complete accurately within reasonable time periods
- High work standards and strong attention to detail
- Experience of custodian business
- Function Point experience
6
Skills For Practice Lead-asset Performance Management Resume
- Knowledge of talent management/performance management, organizational development and effectiveness interventions, best practices, and applications
- Adapting and thriving in a changing environment
- Understanding of software defect management processes
- Understanding the intelligence community budget formulation process and the basic principles of performance measurement
- Extensive knowledge and understanding of the insurance claims business using predictive modeling and forecasting tools
- Support our online channels by playing a key role in acquiring new customers and establishing customer relationships digitally
- Capacity management and planning of existing estate, to review against demand management projections for GCS infrastructure - consumed by both GTI and the LOB
- Directs performance management activities across SBP establishing standards for cross-Service Delivery Line management and reporting of KPIs
- Drives benefit tracking across SBP and responsible for executive reporting
7
Skills For Director, Global Performance Management Resume
- Knowledge of Benchmarking Vendors/methodologies
- Project-manage or manage the work of PMs on implementation including management of milestones, issue resolution, etc
- Ensure client views JLL OneView suite, as well as other JLL platforms are seen as delivering value
- Distribution center technical operations (APICS), statistical process control, data analysis, budgeting
- Able to foster trusted relationships with key partners including global & regional program management, product teams, and franchise strategy committees
- Thought leader in Performance Management and continual service improvement, measurement and reporting methodologies
- Create and own the IT change management strategy and plan using the BMS Change Management methodology, and align with overall project plan
8
Skills For Specialist Performance Management Resume
- Lead efforts to integrate and sync data sources and reporting across multiple CB Ops Enablers (EPM, CPO, CB Ops Dashboard, POP, etc.)
- Work with the Enabler Analytics team to develop an approach for unifying Senior Management Team (SMT) dashboards across CB Ops
- Solve ambiguous problems
- Work collaboratively across Accenture practices
- Professional, dependable and motivated worker
9
Skills For Ap Head of Gcs Organisational Performance Management Resume
- Business background and some level of Microsoft office programs (knowledge of excel is important)
- Work alongside an expert team of Performance Management associates managing business-critical decisions on a multi-billion dollar generic pharmaceutical portfolio
- Gain exposure to and learn from multiple cross-functional partners, including Sales and Marketing, Finance, and Supply Chain, while collaborating on the preparation of forecasts and budget Divisional review that drive the overall Sandoz business
- Leverage your technical and analytic insights to help develop and refine “Best in class” performance management tools in order to drive robust KPI tracking and proactively identify and alert senior management to risks and opportunities in the business
- Develop new skills and help promote the Sandoz Purpose within the communities we serve by assisting the team with community outreach events
- Get hands-on experience building and managing cross functional
- Build networking opportunities throughout the organization and gain valuable project management experience working on cross-functional projects in commercial operations targeted at improving financial results
10
Skills For Performance Management & Service Costing Manager Resume
- Experience in consumer products industry
- Tertiary education with good results (distinction or higher)
- Experience in an application software quality assurance role
- Solid background in quality assurance life cycle, methodologies, and best practices
- Enrolled in college, with focus on Finance, Business Administration, Finance/Accounting, Economics, Statistics, or Mathematics
- Work with and maintain confidential
- Ensure that the individual performance management tools and processes support the requirements of our regulators
- Working with the Compensation Regulation group, HR BPs, and businesses across BMO, identify and implement performance management solutions that align to our business strategies, desired employee experience and satisfy our regulatory obligations
List of Typical Responsibilities For a Performance Management Resume
1
Responsibilities For Performance Management Lead Resume
- Experience working effectively in a cross-functional team environment is essential
- Prior experience establishing quality improvement processes and metrics to track product quality
- Leads team effectiveness and optimization programs
- Consult with subject matter experts across OUs to develop an understanding of operations, key drivers of performance and existing performance measurement data
- Assess team’s ability to deliver training to different users at the practice through virtual 1:1 engagements
- Monitor and analyse performance of Australian CIB Métiers, Functions, ITO teams and territories to aid stakeholders in making informed business decisions
- Create materials/resources and deliver training to various audiences
- Research and stay abreast of current trends, best practices and thinking about performance management design
- Location Options: Chicago, Dallas, Charlotte, Atlanta
2
Responsibilities For Manager Client Performance Management Resume
- Keeps abreast of marketplace trends and partners with external sources to benchmark Crawford’s quality programs
- Significant overnight travel required
- Understand organizational needs and variances, then translate needs into
- Prepare monthly management reports and commentary for the CFO, all cost centre managers, Territory management, local management and Regional / Paris Head Office
- Organize and coordinate the forecast and budget exercise for CIB in liaison with Regional Finance. To be able to explain changes clearly and keep management informed of variances
- Work closely to provide accounting support to Operations, the Billing team and other Business Lines on an ongoing basis
- Maintenance of the Bank’s general ledger, including account opening, closing and modification
3
Responsibilities For Director, Performance Management Resume
- Coordination of client profitability reporting
- Responsible for reporting (e.g. Paradigm, Dolly, Surcouf, C2C, SAP etc.), including the provision of timely support to the Regional financial reporting team / Head Office reporting team
- Responsible for the reliability and integrity of the accounting data
- Responsible for the preparation of FBT
- Monthly analytical review of financial data
- Presentation of financial results to local management
4
Responsibilities For Head of Performance Management Resume
- Contribute to and occasionally lead transformation projects
- Territory and Group Management
- Regional / Group Finance
- BNPP Fund Services managers
- Develops and administrates standards for Performance Management across SBP
- Develops and drives KPIs across SBP
- Drives customer satisfaction and functional productivity across the platform
5
Responsibilities For Director Performance Management Resume
- Reports performance to external stakeholders
- Document, communicate and evolve the Defect Management Process for USMI IT
- Provide Process Governance support for the organization to ensure compliance with the process as documented
- Administer the Defect Management Tool (JIRA) and provide oversight in the usage of the Test Management tool (Zephyr)
- Analyze software quality metrics and outcomes and lead initiatives continuously drive improvements in project quality
- Translate client business objectives into an information management and business intelligence strategy for each service line (FM, OP, PDS, TM, LA) which is integrated and consistent at the account management level
6
Responsibilities For Practice Lead-asset Performance Management Resume
- Lead account and client relationship with JLL IT
- Ensure that KPI targets set are met and take the relevant actions when performance falls short
- Interact with multiple stakeholders when need be to drive performance
- An amiable person and team player that has a ‘can do’ attitude
- Accountable for the establishment and growth of a program to develop and enhance Data Science and Advanced Analytic capabilities for Analyst resources across HI, as appropriate
- Develop and maintain a coherent road map for EPM which includes timelines and deliverables related to EPM work
- Working with all areas of HI, jointly responsible to execute the HI strategy to develop state of the art products and services to assist Caregivers across the enterprise with clinical, financial, and operational decision making and to make optimal use of information, tools, and technology
- Represent HI to the Organization and external entities and serve as a key communication resource for the ways in which EPM can improve clinical outcomes, operational performance, and Patient and Caregiver experiences
- Leadership roles in analytics, business intelligence, strategy, consulting, data product ownership, etc
7
Responsibilities For Director, Global Performance Management Resume
- Demonstrated experience in project management, communication, influencing and analytical skills, preferably within the Healthcare Industry. Strong communication skills with the ability to explain technical concepts and analytics‐driven findings to business audiences including C‐level executives
- Demonstrated ability to translate objectives into a project plan with milestones, and resource/technology requirements, and teach, lead, and manage projects to successful execution
- Demonstrated ability to work across multiple engagements with stakeholders to assess needs, provide assistance, and resolve problems, using structured problem solving and communication to both technical and non‐technical audiences
- Partners with Learning & Performance to design and deliver training solutions for executive stakeholders
- Substantial knowledge in one (1) or more of the following: quantitative analysis, financial analysis, information systems, data science, business intelligence
8
Responsibilities For Specialist Performance Management Resume
- Leads and facilitates knowledge sharing workshops with cross-functional product leaders
- Partners with cross-functional leaders to identify process interdependencies and solutions
- Conducts business management, project management and capability assessments
- Creates and implements stakeholder engagement plans
- Champions and drives change
- Facilitates workshops with senior leadership audiences
- Influences peers and senior leaders
- Manages complex, cross-functional projects
9
Responsibilities For Ap Head of Gcs Organisational Performance Management Resume
- Integrates multiple points of view into a shared solution
- Manage and support the formal performance management cycles for goal-setting, midyear reviews and year-end reviews through effective calendar management, system preparation, communications, colleague/manager/HR partner guidance and compliance monitoring
- Administer and evolve the Oracle Performance Management (PM) tool with technology partners; complete user testing, needs assessments, troubleshooting, and system upgrades; use/improve available functionality and reporting capabilities to elevate the colleague experience and overall process
- Oversee risk management activities to ensure acceptable compliance with Performance Management Framework through completion tracking, quality assurance, and risk assessments
- Manage annual officer title nomination program in conjunction with year-end performance and pay activities
- Work with performance management groups to design set of metrics for corporate level tracking; collect, evaluate, validate, clean and consolidate data; automate metrics tracking where possible
10
Responsibilities For Performance Management & Service Costing Manager Resume
- Collaborate with OU performance management teams to run data analytics and statistical regressions to identify drivers of performance and design metric driver trees
- Propose companywide goal and interconnected operating metrics based on Board goals and historical data; perform feasibility studies to evaluate targets
- Build automated dashboard to track performance at a corporate goals level; assist OU performance management groups in building performance review dashboards
- Perform root cause analyses and quantify metric impact of larger-scope cross-OU activities and projects for prioritization, leveraging statistical expertise and operational knowledge
- Train OU performance management groups in necessary functional and technical skillsets (e.g. SAS Enterprise Guide & Visual Analytics, performance forecasting, feasibility studies, etc.)
- Support DSM’s sustainability reporting with tasks related to data collection, the voluntary reporting guidelines (e.g., GRI, IIRC) and benchmark initiatives (e.g., DJSI)
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