Physician Liaison Resume Sample
Weldon Kessler
6178 Shirley Vista,
Boston,
MA
+1 (555) 159 8001
Work Experience
Physician Liaison Services Associate
02/2016
-
PRESENT
Phoenix, AZ
- Research and analyze data on referral patterns to CHS facilities to better focus the team’s efforts and share insights and market intelligence with clinical leaders
- Play a key supportive role in the client’s quality initiatives, including the P4P and HCC programs
- Using research-based methods, implements strategies to build awareness and trust between DUHS and applicable referral sources
- Identifies referral sources (target audiences) for identified DUHS clinical priorities
- Identifies tactics to promote provider interaction and engagement including new provider. orientation, site visits, staff meetings, social events, grand rounds, referral dinners, CMEs, and other communication methods in accordance with applicable policies and regulations
- Develops and implements specific outreach, relationship building, and marketing plans to meet goals, in collaboration with Marketing & Public Relations
- Develops strong business relationships with local community organizations and businesses to increase their advocacy of UCF Health physicians and programs. Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails, and phone calls
- Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, referral, provider recruitment, provider resources, etc. Develops meaningful relationships with key contacts and opinion leaders including managers, Nurse Managers, office staff, and others
Physician Liaison
09/2013
-
09/2015
Chicago, IL
- Provides insight to Senior Management related to emerging business opportunities; identifies target markets in accordance with organizational strategy utilizing familiarity with physician practice operations and existing reporting, tools and dashboards
- Develop outreach strategies for referring physicians in central Florida; Goals and timelines for closing new or enhanced physician referrals and goals and timelines for growing referral volumes based on new or established physician and outreach relationships. Conduct pre and post call planning
- Facilitate the retention of physician, referring hospital and community relationships. Complete face-to-face outreach meetings with physicians, schedulers, practice managers, and medical staff from referring physician practices to ensure understanding, as well as to close business, ensuring that obstacles are identified and minimized
- Effectively manage territory, conducting office visits to include: Education on services offered, enhancement and new advances; maintaining image (community-centered, patient-first, leading-edge provider); offering excellent customer service; implementing new products/services/ protocols; communicating opportunities, market trends, and issues to appropriate management/staff in a timely manner
- Evaluate and interpret market utilization data and market demographics, including market share data for physician specialty services, ensuring that outreach priorities are identified for both physicians and patient populations. Interpret current physician referral patterns, trends, and financial margins, ensuring that outreach resources are optimized
- Experience with computer information systems, providing support to users or equivalent experience as a business analyst or super user
- Knowledge of systems and application support
- Knowledge of ITIL environments
Physician Liaison Account Representative
04/2007
-
08/2013
Boston, MA
- Responsible for rounding daily: Anticipate, understand and respond to provider needs. (70 - 80%)
- Works with providers on adoption and optimization of applications
- Escalate issues as necessary to the Service Desk and/or Supervisor
- Communicates issues and concerns in a clear, concise and timely manner to appropriate parties
- Develops and maintains professional relationships with providers
- Provides primary support to physicians, and at times support to super user groups/clinics
- Evaluates IT application updates and revisions, cascading information to providers
- Assists with performing application changes as trained and applicable
- Promotes use of information technology with physicians
Education
Kaplan University - Des Moines Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Demonstrate excellent oral and written communication skills as well as organizational skills
- Possesses outstanding interpersonal skills, including excellent written and verbal skills
- Strong interpersonal and teamwork skills, written and oral communication skills
- Experience in a marketing related position. Public speaking experience. Computer skills with Microsoft office suite
- Skills and experience in marketing strategy, marketing communications and effective sales and customer service techniques
- Possesses creative thinking and influencer skills to navigate complicated situations with a strong ability to problem solve
- Basic computer skills, including email, Word and Excel
How to write Physician Liaison Resume
Physician Liaison role is responsible for microsoft, marketing, oncology, interpersonal, customer, solutions, excel, training, integration, database.
To write great resume for physician liaison job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Physician Liaison Resume
The section contact information is important in your physician liaison resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Physician Liaison Resume
The section work experience is an essential part of your physician liaison resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous physician liaison responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular physician liaison position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Physician Liaison resume experience can include:
- Collaborate with a team approach, possesses exceptional communication skills
- Expert-level written and verbal communication skills. mastery of Microsoft office products (Word, Excel, and PowerPoint)
- Expert-level written and verbal communciations skills, Mastery of Microsoft Office products (Word, Excel, and PowerPoint)
- Skills in oral and written business communications
- Analyze and use data effectively
- Efficiently and effectively manage multiple tasks
Education on a Physician Liaison Resume
Make sure to make education a priority on your physician liaison resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your physician liaison experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Physician Liaison Resume
When listing skills on your physician liaison resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical physician liaison skills:
- Highly developed interpersonal skills to effectively interact with physicians, administrators and support staff
- Comfortable delivering presentations and has good relationship skills
- Experience with computer information systems, providing support to user or equivalent experience as a business analyst or super user
- Proven ability to prioritize opportunities and convert it into a successful strategy for developing and maintaining existing business
- The written and verbal communication skills necessary to convey information in a clear and concise manner
- Experience in a hospital or clinic setting providing physician support and training
List of Typical Experience For a Physician Liaison Resume
1
Experience For Physician Liaison Services Associate Resume
- The organizational skills necessary to perform and prioritize work independently to achieve required program targets and goals
- Advanced computer skills is required
- Work with manager and the center’s physicians to prioritize referring physicians
- Conducts effective office visits with the purpose to
- In health care setting, including progressively more responsible experience in a physician office management or physician relations capacity
- Obtain patients experience survey card
2
Experience For Senior Physician Liaison Resume
- Strong understanding of the pediatric healthcare environment, current trends, and the impact on the physician communit
- Equivalent experience
- Understanding of billing and charge systems for data entry is required
- Referring MD’s visits
- Responsible for identifying and communicating training material needs
- Responsible for opening and managing tickets on behalf of providers
- Coordinates the marketing meeting between the referral physician and the group’s physicians
3
Experience For Lead Physician Liaison Resume
- Establishes and maintains ongoing communication with providers and/or their staff, including routine or follow-up visits, emails, and phone calls
- The ability to continually develop and maintain relationships with new and existing medical community providers is required
- Bachelors in Healthcare Administration, Business, Marketing or related field
- Document in a CRM system each provider/office staff encounter, including needs, opportunities and information and materials provided
- Prepares budgets and ensures compliance with allocated funding
- Identifies, proposes, executes and continually updates a comprehensive strategy for achieving hospital objectives
- Enhances referral database to include information on referring physicians and facilities. Develops and maintains profiles of offices visited
- Assist in recruiting physicians from outside market
4
Experience For Marketing Physician Liaison Resume
- Utilizes Multiple communication channels (email, phone call, in person) to ensure physicians receive appropriate education and training for technology tools
- Provides communication between physicians and IT
- Proactively identifies and evaluates provider needs related to IT and IT resources
- Supports standardization of documentation and the integration of applicable standards and practices
- All other responsibilities (20 - 30%)
5
Experience For Physician Liaison Account Representative Resume
- Responsible for weekly status reports
- Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of IT systems
- Works as physician advocate with IT and site leadership
- Identifies referral sources (target audiences) for each Centegra Health System entity, service, or practice
- Identifies tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, social events, grand rounds, referral dinners, CMEs, and other communication methods
6
Experience For Physician Liaison Services Manager Resume
- Develops meaningful relationships with key contacts and opinion leaders including Site Managers, Nurse Managers, office staff, and others
- Identifies tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, social events, grand rounds, referral dinners, CMEs, and other communication methods in accordance with applicable policies and regulations
- Implements strategic physician marketing plans and strategies including face to face marketing, advertising, community relations initiatives, internal communications and special events. Understands profitability and sets appropriate marketing tracking mechanisms. Identifies new business opportunities to grow volumes and increase profitability
- Responds to issues identified by physicians, communicates to appropriate administrator(s), and responds back to the physician. Maintains accurate knowledge of current trends in the healthcare market and physician arena
- Maintains accurate knowledge of current trends in the healthcare market and physician arena
7
Experience For Director, / Physician Liaison Services Resume
- Develops regular reports to organizational leadership that summarizes liaison activities and the impact of activities on referral trends
- Interface with wide variety of physician administrators, physicians, and healthcare workers is required
- Reports back progress on assigned projects within the appropriate timelines is required
- Develops and implements specific outreach, relationship building, and marketing plans to meet practice growth goals, in collaboration with Marketing & Public Relations
- Conducts market assessments and develops outreach objectives based on service area needs. Demonstrates knowledge of the hospital and competitor strength and weaknesses regarding service lines, technology, and physicians. Provides and implements solutions to increase competitive position within assigned areas
- Researches physicians to determine potential for hospital utilization. Oversees creation of a target list of physician contacts whose business is desired by Eskenazi Health
- Plans and implements visits to physicians, their staffs, and other potential referral and business sources, effectively articulating the opportunities, service offerings and competitive advantage offered by Eskenazi Health. Maintains good account relationships and implements innovative selling ideas and methodologies
- Reports on the activity level and outcomes of activities on a regular basis and ensures work effort results in achieving goals. Meets Eskenazi Health’s requirements for base level of admissions, surgeries, and/or outpatient visits. Monitors outcomes of volume growth activities to identify process improvement opportunities
8
Experience For Clinical Informatics Physician Liaison Resume
- Communicates operational and service issues, improvements suggested by physicians, and opportunities to Director of Business Development & Strategy and senior leadership team. Coordinates with issue resolution with all appropriate departments and conducts follow-up
- Exhibits the initiative and ability to learn about new/expanding service lines within Eskenazi Health
- Assists in the development of service line plans, physician recruitment/retention plans, and outreach activities intended for identified physician audience
- Develops and fosters a productive, results-driven team environment with stakeholders, appropriate department heads and senior management
- Understands the referral dynamics of the market, and how referral decisions are made to pursue opportunities. Takes initiative to learn about industry changes and trends that strengthen the approach and outcomes of the role
- Three to five years of related successful experience in healthcare sales or network development
9
Experience For Physician Liaison Resume
- Work with service line administration and physicians to gain deep knowledge about Duke services and understand opportunities for growth
- Implement marketing plans including branding, advertising, special events, and cold calls to facilitate marketing of the group and to increase the group’s base of referrals
- Gather and assess market data and competitive intelligence to assist with the creation of targeted referral development programs by hospital service line and/or geography
- Perform physician practice analyses using internal and external data sources to identify opportunities for relationship and business development
- Collaboration with New England Quality CareAlliance (NEQCA) to develop and implement strategies to encourage tertiary integration
- Successfully leverage internal network to coordinate issue resolution process, and effectively communicate trends as actionable data to key internal stakeholders, including C-Suite level leadership
- Effective in maintaining and growing business to FH from physicians as indicated in volume reports. Stays within allocated budget, appropriately manages and reports timely in budget spreadsheet
- Is persistent in overcoming objections, while identifying and following through with opportunities. Assist with the development, distributes and communication of key information as directed by hospital administration. Articulates issues facing departments, which can impact marketability and have the ability to suggest potential solutions
10
Experience For Physician Liaison Services Associate Resume
- Maintains and grows accurate knowledge of current trends in the healthcare market and physician arena. Tracks key visits, blitzes, opportunities and issues in Sales Logix weekly and syncs data weekly. Completes event reports, including ROI for each event, and provides to CHN administration on a quarterly basis
- Works with CHN counterparts and direct to consumer marketing rep as a team. Maintains the confidentiality of employees, patients, administration and medical staff information
- At Apopka campus, position interacts with consumers in the same way as physicians and implements the consumer marketing strategies
- Understand competing radiation therapy centers and work with senior management and the center’s physicians to develop offensive and defensive strategies
- Maintain data on company’s CRM daily. Review progress reports on a bi-weekly basis with manager
- Coordinate 2-5 formal presentations at physician practices per week and provide them and their staff with information about the physicians, technology, accepted insurance and other relevant information
- Coordinate meetings with 21st Century physicians and referring physicians to encourage peer-to-peer communication
- Collaboration with New England Quality Care Alliance (NEQCA) to develop and implement strategies to encourage tertiary integration
- Leads strategic initiatives to build volume and favorable perceptions among internal and external referral streams
List of Typical Skills For a Physician Liaison Resume
1
Skills For Physician Liaison Services Associate Resume
- Effectively manages assigned panel of physician targets
- Communicate effectively with physicians, schedulers and office managers
- Strong understanding of the healthcare industry, including economic and political influences and dynamics
- Strong understanding with training EMRs, specifically Greenway and Cerner
- Experience working with Physicians in a Clinical EMR environment, specifically within Ambulatory
- Experience working with Physcians in a Clinical EMR environment, specifically within Ambulatory
- Experience working with Physcians in a Clinical EMR environment
2
Skills For Senior Physician Liaison Resume
- Experience in provider marketing and relationship development techniques
- Experience with electronic medical record and scheduling systems
- Florida Class “E” driver’s license and driving record in accordance with FH policy. Valid auto insurance
- Experience in training or education within a hospital
- Demonstrates ability to use persuasive communication, leadership, and relationship-building
- Responds quickly to issues identified by physicians, skillfully communicating to the appropriate administrator(s), and responds back to the physician
- Work at a fast pace, prioritize multiple activities and respond in a timely manner to numerous requests
- Timely identification and resolution of issues that affect our Medical Staff and the effective delivery of health care
- Acts as a business partner to promote patient volume at Centegra Health System in accordance with priorities set forth in the Centegra Strategic Plan
3
Skills For Lead Physician Liaison Resume
- Experience working with computer systems; proficient in Microsoft Excel and Word
- Demonstrates ability to promote quality improvement through development and maintenance of standards
- Develops a strong physician presence across the organization's campuses and community using sales strategies and enhanced relationship development
- Develop and manages an effective system for triage of physician concerns and follow-up communication
- Sales experience with physicians and their staff required
- Evaluate and develop effective systems for tracking referrals and identifying opportunities to grow referrals into UCF Health
- Maintaining contact with current referral sources and monitoring overall satisfaction with quality and timing of services provide
4
Skills For Marketing Physician Liaison Resume
- Understanding of our business, marketing materials and business jargon,
- Unwavering sales focus and intensity (personal motivation)
- Providing support at multiple campuses
- Providing support at all three of our client's campuses
- Providing support at all three of ur client's campuses
- Using research-based methods, implements strategies to build awareness and trust between Centegra Health System and applicable referral sources
- Understanding physician workflow
- Responsible for establishing, building and maintaining strategic relationships between our physicians and their office staff and hospital administration
- Direct Physician training, coaching and ongoing support with 1:1
5
Skills For Physician Liaison Account Representative Resume
- Provide one-on-one training and ongoing system optimization training
- Acumen for developing marketing, sales and service action plans within budget and with timely execution
- Responsible for promoting and marketing Florida Hospital programs and services to physicians and their office staff
- Conduct ongoing market assessments and provide intelligence to hospital leadership and departments on referring physician needs
- Suggest performance improvement and marketing strategies based on physician feedback and provide follow-up to referring physicians
- Maintain CRM database of referring physicians including their demographics, referral patterns and other relevant information
6
Skills For Physician Liaison Services Manager Resume
- Track results of the referring physician visits, including type of visit and collateral materials used in CRM database
- Develops and implements specific outreach, relationsip building, and marketing plans to meet strategic goals
- Creates and executes programs and services to maintain and expand existing physician case volumes in our facilities
- Able to interpret and disseminate information, including key information about changes in the marketplace and physician patterns
- Utilize weekly reports to assist in viewing recent utilization, establish trends, and assess what additional opportunity exists
7
Skills For Director, / Physician Liaison Services Resume
- Maintain oversight of data quality in PRM tool ensuring that liaison activities are entered accurately and timely
- Produce a quarterly activities report detailing visits and their impact on referral trends
- Supports the coordination of any/all presentations intended for target service/product markets to include referring physicians/practices, patients & community
- Proactively ensure physician devices (hardware) and applications are functioning properly
- Manages local ‘Cybercafe’ events and office hours as appropriate to support significant technology changes impacting physicians
- Possesses fundamental knowledge of marketing and sales
- Familiarity with data-mining within referral database and CRM
8
Skills For Clinical Informatics Physician Liaison Resume
- Establish a working relationship with ACP site managers and providers with in your site
- Visit 2-3 additional referring physicians per day with information from the center
- The ability to differentiate our products/services and unique value versus other options
- Create and review InfoSource reports for respective facilities on a regular basis
- Establish a baseline of casesper facility and per physician
- Measure growth of cases on a quarterly basis, either on quarter over quarter growth, or year over year growth
- Fast learner and great team player
- Dedicated to follow-through and results
- Produce a monthly issues report that provides feedback from the field to organizational leadership
9
Skills For Physician Liaison Resume
- Produce campaign completion reports on an as needed basis for internal stakeholders
- Proficient in the use of MS Word, Excel, Outlook, and PowerPoint
- Responsible for a thorough understanding of service lines and associated products in order to effectively communicate to current and new physician groups within assigned territory. (F: Daily) (T: 7 hours)
- Responsible for establishing and cultivating relationship with new and existing primary care providers, hospital based providers, medical groups, new and existing referring physicians and their clinical and office staff to retain and increase referrals via face to face office outreach visits,. (F: Daily) (T: 7 hours)
- Supports department and system goals through proactive communication and interface with key internal customers, providing relevant updates related to collaborative visits, outcomes and next steps. (F: Daily) (T: 7 hours)
- Utilizes the CRM database to track and monitor progress towards goals and makes adjustments as necessary in approach to sales calls and schedule. (F: Daily) (T: 2 hours)
- Facilitates referral source development, maintenance, and expansion through relationship building strategies, marketing, and education
- Develops and executes a defined sales plan initiatives for purposes of improving physician
10
Skills For Physician Liaison Services Associate Resume
- Collaborates with the physician liaison team and internal stakeholders to develop and implement strategic plans for immediate and long term organizational and department goals. (F: Daily) (T: 7 hours)
- Works collaboratively with Credentialing in identifying new physicians through proactive outreach efforts. (F: Daily) (T: 7 hours)
- Researches assigned territory for identification of new physicians and provides proactive outreach to those physicians to introduce hospital’s clinical offerings. Tracks number and type of referrals. (F: Daily) (T: 7 hours)
- Provides weekly, monthly and quarterly progress on defined department and system goals for assigned service lines. (F: Daily) (T: 2 hours)
- Assesses referral patterns, potential for growth and competitive vulnerabilities. Conducts 25-30 outreach visits per week with an annual target of ~ 980 visits, or greater. (F: Daily) (T: 7 hours)
- Identifies documents and prioritizes identified issues and supports issue resolution through collaborative efforts with internal and external stakeholders. (F: Daily) (T: 7 hours)
List of Typical Responsibilities For a Physician Liaison Resume
1
Responsibilities For Physician Liaison Services Associate Resume
- Works collaboratively with service line leaders, site managers, and other system functions that interact with physician offices, including hospital medical affairs, referral, provider recruitment, provider resources, etc
- Maintaining and growing business from physicians as indicated in volume reports. Stays within allocated budget, appropriately manages and reports timely in budget spreadsheet
- Implements strategic physician marketing plans and strategies, understanding profitability, sets appropriate tracking mechanisms. Works with strategically identified physicians to facilitate introductions to programs and services with a focus on building the hospital’s business
- Persistent in overcoming objections, while identifying and following through with opportunities. Assist with the development, distributes and communication of key information
- Maintains and grows accurate knowledge of current trends in the healthcare market and physician arena. Tracks key visits, blitzes, opportunities and issues. Completes event reports, including ROI
- Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams in accordance with priorities set forth by the Marketing Advisory Council
- Develops strong business relationships with local community organizations and businesses to increase their advocacy of Centegra Health System
- Management of referral data through analysis, trending and reporting using the Customer Relationship Management (CRM) software program
2
Responsibilities For Senior Physician Liaison Resume
- Develops and implements specific outreach, relationship building, and sales plans to meet goals, in collaboration with marketing
- Works collaboratively with other system functions that interact with physician offices, including hospital medical affairs, patient access office, Duke MedLink, etc
- Establishes and maintains ongoing communications with referring providers and/or their office staff, including routine or follow-up visits, emails, and phone calls
- Develops meaningful relationships with key contacts and opinion leaders including practice administrators, referral coordinators, office staff, and others
- Reports on activity level and outcomes of activities and initiatives on a regular basis focusing on volume growth and problem resolution
- Researches and stays abreast of news and technological advancements in the field of medical imaging
- Analyze care patterns, insurance profitability and competitive landscape to create and execute an efficient canvassing strategy
- Uses consultative sales approach to proactively seek out opportunities to build relationships
- Assist primary care and specialty practice offices to analyze EPIC EMR workflow, system functionality, standard and best practice protocols, and daily processes
3
Responsibilities For Lead Physician Liaison Resume
- Collaborate with multiple care providers across the healthcare system to see clarification of care provided, understand treatment rationale, and explore practice alternatives
- Drive EPIC adoption and optimization through reduction in practice variation, improved patient access, maintenance of patient records, patient engagement, registration, scheduling, dashboard reporting and sound practice fiscal management
- Promote opportunities for standardization, cost efficiency and improved patient and practice outcomes
- Provide at-the-elbow support for new practices acquisitions in the use of Epic as needed
- Coordinates aspects of planning, design, development, training, implementation, communication, maintenance, and evaluation of existing or new functionality related to clinical information systems for physicians and physician practices
- Monitors admission activity among key groups to maintain business and build referrals by facilitating networking opportunities
- Leads initiatives to build volume and favorable provider perceptions among internal and external referral streams
- Works collaboratively with Vice Presidents and Directors of Operations and others to gather feedback/research and executes communication strategies to persuade provider referral sources to send patients to Centegra Health System
4
Responsibilities For Marketing Physician Liaison Resume
- Works collaboratively with other system functions that interact with physician offices, including the Physician Sales position, hospital medical affairs, referral, provider recruitment, provider resources, etc
- Analyze data; aptitude for mathematics and statistics
- Work in a fast paced, patient service oriented environment
- Maintain professional conduct in all work-related and/or emergent situations
- Identifies and builds relationships with referring physicians, schedulers, and office staff in the primary, secondary, and tertiary service areas and surrounding communities
- Designs and follows a disciplined call route. Make routine cold calls on new physician offices
- Serves as a liaison between the hospital and physician offices to uncover customer needs, concerns, and appreciation. Works with hospital physician liaison(s) to coordinate field activity, market feedback, and follow up tasks
- Manages territory strategically in order to increase the number of referrals to the facility and drive imaging volumes. Centers call activity and emphasis on physicians or physician groups with significant referral potential
5
Responsibilities For Physician Liaison Account Representative Resume
- Routinely monitors and gains information on competition in the outpatient imaging marketplace. Benchmarks services against competition
- Develops and implement marketing strategies and promotional activities including, but not limited to: creating promotional materials, planning educational and speaker programs, scheduling lunches and out-of-office time with physicians and office staff, etc
- Works with the Hospitals Marketing team to plan and execute marketing efforts focusing on referring physicians in the hospitals target market
- Solicits feedback from referring physicians to understand strengths and weaknesses of services from customers standpoint
- Identifies and researches potential areas of growth
- Identifies areas for improvement and executes plans to resolve problems.Works across departments and with various department personnel to complete tasks and resolve issues
- Routinely meets with management, radiology director, marketing and radiologists to provide feedback received from customers and market information
- Execution of monthly, quarterly and annual sales strategy & growth initiatives within the assigned territory
- Distribution of all relevant and appropriate collateral & print materials to enhance referral physician education, ease of patient scheduling and/or physician relationship building
6
Responsibilities For Physician Liaison Services Manager Resume
- Works with the Synergy Hospital Liaison to identify opportunities to increase quality and customer service standards and determine possible system/process improvement opportunities that would help maintain or grow referral business
- Researches & identifies new referral opportunities through qualifying physician needs; competitor's share, competitor's strengths and weaknesses; forecasting projected potential business; analysis of possible new market share opportunities
- Builds and sustains strong loyal relationship with key physician offices by making periodic visits; exploring specific needs; anticipating new opportunities; troubleshooting barriers to potential business; facilitating issue resolution
- Facilitates communication between radiologists & referring physicians through continuous reporting and updating of activities and findings out in the field and disseminating pertinent information to the referring physicians
- Updates job knowledge as appropriate by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Providing support at all three of our client campuses
7
Responsibilities For Director, / Physician Liaison Services Resume
- Works collaboratively with practice physicians and practice leadership in identifying and facilitating referring physician and community based sales or outreach activities. Identifies future growth opportunities for new services
- Works with practice management team to ensure timely resolution based on customer feedback. Recommends business solutions to resolve market and/or customer issues
- Proven ability to be successful with a consultative selling model
- Identifies referring and non-referring physicians with additional referral volume and executes a plan to capture those additional referrals
- Understand business intelligence reporting and impact of growth initiatives on practice¿s financial viability
- Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint) and databases
- Through in-person visits and telephonic/email follow-up, generate patient referrals from medical and clinical professionals in the DC, Northern Virginia, and Maryland region, and other areas as required, to meet territory and organizational census goals
8
Responsibilities For Clinical Informatics Physician Liaison Resume
- In consultation with the Manager, Marketing, develop goals, plans, and budgets to achieve desired census and revenue goals
- Document and share referent comments and feedback from external constituents with appropriate Kennedy Krieger management to ensure the referent “voice” is represented within the Institute. In collaboration with the Manager of Relationship Marketing, author a monthly e-newsletter to keep contacts informed of Institute news
- Organize and attend local, regional and national conferences, sponsorship, and exhibitions to share information about Kennedy Krieger programs with targeted referral sources. Make recommendations to the conference committee, taking goals and budget into consideration
- Participate in relevant Institute meetings and contribute current and relevant market intelligence to the Patient Referral Advisory Group and other committees
- Develop an in-depth knowledge of Kennedy Krieger programs, stay abreast of changes and the appropriate process for referrals. Provide insight to External Relations and/or Senior Management related to emerging business opportunities and competitive activity
9
Responsibilities For Physician Liaison Resume
- Implement and document an ongoing method of profiling, monitoring, and reporting demographic, competitive and other changes in healthcare services
- Provide and/or coordinate in-services and professional presentations for referral sources, community groups, and other organizations. Coordinate and conduct tours and visits for potential or current referents
- Review web based referrals and intake portals quarterly to promote their use and provide feedback to Care Management Office
- Participate in the Commission on Accreditation of Rehabilitation Facilities (CARF) and Joint Commission audits and ensure standards related to sharing public information are met. Advocate for initiatives for improving processes related to referrals
- Acts as primary liaison to referral sources by regularly visiting referring MD offices to obtain feedback and provide referral sources with brochures, forms, and other informational and educational materials
- Interacts with Clinical Managers and other staff to relay physician concerns, and recommend and/or assist in the resolution of problems or service issues
- Remains well-versed in IT systems that support the practice and link to referring offices. Provides assistance and training to referring physicians and their staff. Works with Jefferson Radiology IT Department staff to troubleshoot systems-related problems and issues impacting customer service
- Works collaboratively with practice physicians and practice leadership in identifying and facilitating referring physician and community based sales or outreach activities
10
Responsibilities For Physician Liaison Services Associate Resume
- Understand business intelligence reporting and impact of growth initiatives on practice’s financial viability
- Works with practice management team to ensure timely resolution based on customer feedback
- Prioritize opportunities with strong organization skills and convert them into a successful relationship for developing and maintaining existing business
- Identify and address customer needs in a timely manner
- Establishes effective working relationships with service line clinical program staff and physicians to ensure knowledge of clinical/research programs are well understood
- Assists in quality improvement initiatives to promote process improvement and provide the voice of the “customer” in determining value added steps in redesign efforts
- Responds to referring physician concerns and seek appropriate resolutions
- Provides timely reports regarding customer service issues
- Travels to referring physician offices in order to cultivate referral relationships
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Work Experience
• As prescribed by Physician, performs diagnostic studies on patients using scanners or scintillation cameras to detect radiation emitted and to produce image of organ on photographic film
• Manage the Chair’s calendar of meetings, appointments, travel and special events with limited or no consultati...
Professional Skills
• Demonstrate effective written and spoken c...
• Demonstrate appropriate social skills
• Demonstrates knowledge of various Nuclear ...
Emergency Dept Resume Sample
Work Experience
• Provides basic patient care within established guidelines. Assists professional staff with patient care under direct supervision of a Professional Registered Nurse. Documents appropriate and pertinent information on patient care record
• Performs phlebotomy, specimen collection/processing and "...
Professional Skills
• Proven organizational skills. Ability to w...
• Computer skills (IDX). Able to communicate...
• Experience in an emergency services or rel...
Associate Clinical Resume Sample
Work Experience
• Coordinates the processing of ARAMARK’s vendor service contracts from field inception through approvals, purchase order release, annual renewals and expirations
• Establishes or ensures the establishment of work priorities and provides daily supervision and support to all assigned staff
...
Professional Skills
• Strong organizational skills, attention to...
• Excellent verbal, written and communicatio...
• Excellent verbal, written & communication ...