Practice Coordinator Resume Sample
Work Experience
- Verify insurance eligibility and benefits prior to service
- Complete charge entry and resolve claim holds within stated timeframes
- Collect and manage co-pays and outstanding patient balances at the time of service
- Identify insurance companies to contract with and assist with physician and other provider licensing and credentialing with hospitals, dialysis units and insurance companies
- Demonstrated ability to set priorities, coordinate diversified and multiple activities, and make appropriate clinical and managerial decisions
- Possess advanced problem solving and team building skills
- Physician Practice or other ambulatory care setting management experience
- Strong experience with MS Office and electronic medical records
- Strong understanding of healthcare terminology, billing and compliance requirements for a hospital setting
- Supports one practice or facility
- Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures are required for every healthcare provider in these positions
- Provides secretarial and administrative services for the Practice Administrator for St. Luke’s Psychiatric Associates
- Assists with the completion of all processes involved in the hiring or new physicians and extended providers in conjunction with other department s such as enrollments, medical affairs, and human resources
- Assists in the application process and maintains accurate records of provider privileges, licensures, credentialing, etc
- Maintains monthly volume reports for the practice and maintains an awareness of practice budget
- Responsible for answering and triaging incoming telephone calls and retrieving and responding to messages in a timely manner/
- Orders necessary supplies for the office including general office supplies, lab coats, etc
- Maintains and/or assists with KRONOS timekeeping
- Processes department invoices accurately and efficiently
- Complete provider CME, travel and training requests, reimbursements and/ or time off and scheduling requests
- Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
- Demonstrates an attitude of cooperation and professionalism
- Sorts and distributes correspondence
Education
Professional Skills
- Excellent organizational skills with demonstrated ability to handle multiple priorities
- Strong analytical, organizational, interpersonal, and demonstrated customer service skills required
- Strong organizational and communication skills both written and oral. A demonstrated ability to proofread and edit all correspondence
- Demonstrated strong computer and software skills
- Excellent organizational, analytical, time-management, and problem-solving skills
- Excellent interpersonal communication, verbal and written skills with emphasis on organization and attention to detail, familiar with MR, Microsoft Office
- Excellent verbal and written skills to communicate with various stakeholders
How to write Practice Coordinator Resume
Practice Coordinator role is responsible for microsoft, software, customer, health, word, database, credit, training, procurement, auditing.
To write great resume for practice coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Practice Coordinator Resume
The section contact information is important in your practice coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Practice Coordinator Resume
The section work experience is an essential part of your practice coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous practice coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular practice coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Practice Coordinator resume experience can include:
- Excellent written, computer, and organizational skills
- Excellent interpersonal skills and ability to communicate with patients, physicians, and physician staff members
- Learns and applies new skills quickly
- Familiarity with common office equipment and computer skills, including word processing and data entry
- Intermediate Microsoft Office suite skills (including but not limited to Word, Excel or similar program)
- Customer Service skills for phone appointment bookings and other patient and clinical personnel communications
Education on a Practice Coordinator Resume
Make sure to make education a priority on your practice coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your practice coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Practice Coordinator Resume
When listing skills on your practice coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical practice coordinator skills:
- Prior experience providing professional customer support services and operations management in a clinical practice setting and/or placement environment
- Medical office experience or customer service experience required
- Internship experience working in a professional environment performing a variety of analytical and communication related tasks
- Wide range of experience in collaborating and leading developmental projects with clinical leadership
- Medical office or customer service experience
- Knowledge of the policies and procedures of a clinic sufficient to provide effectivepatient care
List of Typical Experience For a Practice Coordinator Resume
Experience For Bwpo Practice Coordinator Resume
- Strong physician relationship skills and ability to communicate confidently with hospital C-suite and/or physician group practice leaders
- Possess technical and professional skills in healthcare financial management
- Demonstrates complex decision making and problem-solving under pressure
- Prioritizes and sets objectives/goals while using time/resources efficiently
- Demonstrate knowledge of and promote administrative employee policies and BWH standards
- Demonstrated expertise in Microsoft Office (Excel, Power Point and Word) and web-based applications
- Responsible for ordering all necessary non-clinical supplies and equipment for the practice to insure the availability prior to their arrival
- Communicate clearly and concisely with coworkers to ensure effective patient flow
Experience For Ambulatory Practice Coordinator Resume
- Reporting.Works collaboratively with manager to ensure monthly and quarterly reporting
- 10) Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
- Helps facilitate credentialing of Providers by obtaining all necessary documents to expedite provider processing
- Assist in planning and organizing patient care after reviewing the daily schedules
- Maintain patient flow. Assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time
Experience For IP Practice Coordinator Resume
- Coordinate equipment repair and maintenance, oversee housekeeping and cleaning staff; and serve as primary liaison with building management
- 5) In collaboration with the Practice Manager communicates with physicians to determine needs and participate in solving problems involving department issues
- In collaboration with the Practice Manager communicates with physicians to determine needs and participate in solving problems involving department issues
- Improve/develop/facilitate efficient orientation for nursing, nursing assistants, and support staff
- Occasional lifting/carrying (usually 10 pounds or less)
- Responsible for assisting with the selection, orientation, and training of new staff for the department
- Assists the Site Billing Coordinators to ensure medical records are completed in a timely manner for billing
- Assists in coordinating facility specific orientation and facilitates system access by working with Hospital IT staff
- Participates in the new physician and resident orientation process, orienting on scheduling procedures and administrative functions
Experience For Professional Practice Coordinator Resume
- Liaise with ICF’s headquarters on corporate services matters (e.g., IT, HR, Facilities, Accounting)
- 7) Participate with Practice Manager in interviewing for new staff
- 8) Assist with training and orientation, and provide backup support for the Practice Manager
- The Practice Coordinator shall ship work to the designated Billing Operations Center (BOC)
- The Practice Coordinator is responsible for maintaining supplies necessary to accomplish this task
- The Practice Coordinator shall develop and maintain a positive working relationship with hospital staff
- Participate with Practice Manager in interviewing for new staff
- Optimize nursing time for patient care
- Help to develop “Standard Work” for nursing processes—
Experience For Practice Coordinator Obgyn Days Msh Resume
- Evaluate and helping to implement best practices in oncology care
- Integrate Research and Professional Development into daily work within this role as well as assisting others
- General anesthesia and pre-procedure evaluation scheduling
- Coordinates the scheduling and implementation of internal audit schedules and annual compliance work plans with the Corporate Compliance office
- Leads and guides lower level Coding Compliance Coordinators
- Work independently with minimal supervision while anticipating the needs of management
- Exhibits professional demeanor and displays original thinking/creativity that lends itself to process improvement in all areas
Experience For Growth Practice Coordinator Resume
- Acts as liaison between Hospital Health System MSO and Credentialing Department
- Review staffing vacancies for accuracy and review changes with Operator and/or Clinical Leadership
- Triages patient complaints, forwarding to Practice Manager or Clinical Practice Manager as appropriate
- Train employees on company systems, policies or arrange for training to be provided
- Assist candidates and Medical Staff Service Department with hospital application/credentialing
- Assist with scheduling same day patient appointments
- Assist with keeping all patient care areas neat and clean
Experience For In Practice Coordinator Resume
- Assist leadership in promoting teamwork and collaboration
- Responsible for patient scheduling and related schedule maintenance
- Confirm patient’s demographics (address/phone numbers etc) and insurance information
- Work with PCP offices to obtain authorization required from patient’s insurance company
- Assist providers and patients with billing issues concerning co-pays and other charges in speaking to insurance company/hospital billing questions/issues with the automated phone message system in meeting patient’s needs, and identifies potential improvements to better serve phone access for patients
Experience For Practice Coordinator Float for RIM Neuropsychology Resume
- Acts as a patient advocate for any questions or issues regarding service delivery
- Determines and maintains call center staff’s daily assignment and schedule. Assume primary responsibility for monitoring staff adheres to schedules. Approve time off requests for call center staff
- 2) Responsible for tracking provider clinic cancellations and updating of report
- Oversees staff’s time and approves changes, as appropriate
- 3) Provide coverage for staff as needed
- 4) Reviews and verifies all encounters on a daily basis and processes necessary changes to ensure accuracy for record keeping. Follows up on any missing encounters and missing referrals. Back up for reconciling copayments in Practice Manager’s absence
- 11) Responsible for direct management of staff
- 12) Responsible for day-to-day operations of the clinic. Works closely with the Practice Manager to determine long-term operations
- 13) In conjunction with the Practice Manager, participates in the design and implementation of questionnaires and forms
Experience For Cardiology Practice Coordinator Resume
- Identify problems with the automated phone message system in meeting patient’s needs, and identifies potential improvements to better serve phone access for patients
- Vacation and time off is to be scheduled in advance to ensure the workflow is not interrupted
- Understand and utilize DFCI systems as well as the local Hospital’s systems i.e. Meditech
- In collaboration with the Practice Manager, serve as point person for patient satisfaction efforts and improvement initiatives
- As a member of the ambulatory practice leadership team, the Ambulatory Practice Coordinator is responsible for ensuring all patients and family members are attended to in a professional and compassionate manner
- Serves as patient liaison to communicate patient needs and feedback to appropriate clinical team members
Experience For Practice Coordinator Resume
- Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing
- Provides statistical data points for provider visits to ensure clinical sessions are in concert with the Medical Director’s guidelines and with their patient panel requirements
- Oversee schedule for all clinic physicians going out 2 months to ensure proper coverage is in place. Monitor and track physicians’ vacation and CME banks. Serves as the point person for same day changes in providers’ schedules. ,
- Assures appropriate staffing and phone coverage to meet all needs. Coordinates after hour’s coverage as needed. Assists with or provides coverage when staffing levels are not sufficient
- Responsible for tracking provider clinic cancellations and updating of report
- Assess patient flow to assure the department’s patient population is being adequately serviced to their satisfaction
- Provide coverage for staff as needed
- Reviews and verifies all encounters on a daily basis and processes necessary changes to ensure accuracy for record keeping. Follows up on any missing encounters and missing referrals. Back up for reconciling copayments in Practice Manager’s absence
List of Typical Skills For a Practice Coordinator Resume
Skills For Bwpo Practice Coordinator Resume
- Experience in health care setting and knowledge of 3rd party payers and billing requirements, required
- ) Experience navigating electronic medical records
- Demonstrated understanding of academic programs in a tertiary level institution
- Experience dealing with confidential information and knowledge of privacy laws
- Three (3) years of relevant experience in a healthcare setting
- Experience with scheduling clinic and/or procedural appointments
- Experience handling multiple phone lines
Skills For Ambulatory Practice Coordinator Resume
- One (1) or more years of patient care experience in an acute care or ambulatory setting
- Maintains ongoing good communication with Practice Manager, and reports problems. Able to safeguard sensitive and confidential information
- Demonstrates complex decision making under pressure
- Experience in an administrative planning and coordination functional role
- More than three (3) years of relevant experience
- Manage multiple priorities to meet administrative and patient care needs
Skills For IP Practice Coordinator Resume
- Knowledge and experience in the GI specialty
- One to two years’ experience required, preferably in the clinical delivery of health care services and/or customer service area
- Works in collaboration with Practice Administrator to resolve issues related to the patient experience in relation to the call center
- Serves as an administrative lead to ensure that all new patient experiences are optimal given our current resources
- ACCOUNTABLE FOR PERSONNEL OF THE GOOD SHEPHERD PHYSICIAN GROUP MEDICAL PRACTICE, which includes
- Practice/Hospital related experience
- Understanding of healthcare terminology and the compliance requirements of a hospital setting
- Willing and able to work with Practice Manager to balance initiatives and projects to meet all deadlines
Skills For Professional Practice Coordinator Resume
- Scheduling and patient access responsibilities
- Assist with credentialing / re-credentialing / licensing of physicians and other providers
- Oversees the process for obtaining slides, pathology reports and medical record information from outside sources and maintaining an appropriate tracking system
- Ensures complete and accurate coding by conducting periodic auditing
- Develops and maintains systems for collecting, analyzing and reporting measures of productivity, efficiency, and quality of patient care
- Busy office environment with multiple specialties including Addiction, Research, and Resident/Fellow Training Programs
- Computer literacy required including the ability to work with work processing. EMR and electronic spreadsheet programs
Skills For Practice Coordinator Obgyn Days Msh Resume
- Other: Knowledge of managed care, computer billing, word processing, spread sheet preparation, and medical office procedures required
- Proficiency with computers including excel spreadsheets, word processing and data entry
- Assist with logistics including scheduling meetings and events
- Comfortable working in a global, team environment and promoting teamwork
- Maintain patient billing database and process billing forms. Interface with UPI information technology group for support as needed
- Reviews/Inputs data of all office charges, including ICD9-CM diagnosis coding of encounter forms where applicable
- Coordinates the daily operations of the physician office, including the medical records process, controlling the front desk, accounts payable, office supplies
- Responsible for the daily oversights of monitoring the E-Referral queue to ensure staff are completing all requests in a timely manner
- Comfort with ambiguity of a rapidly growing and ever-changing environment
Skills For Growth Practice Coordinator Resume
- ) Customer service mindset, greeting patients with a smile
- ) Attention to detail, able to "keep track of info" - the manager likes to give people the chance to be involved in the business side, and gives training on Excel
- Verify insurance eligibility, charge entry, rebilling, and collections
- Identify insurance companies to contract with and assist with physician and other provider credentialing with companies
- Knowledge and understanding of Intellectual Property practice procedures and processes.
- High level of proficiency in Microsoft Office (including Word, PowerPoint, Excel, and Outlook)
- Knowledge of neurovascular terminology, disease processes, and current treatments, coding/ICD-10
Skills For In Practice Coordinator Resume
- Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program
- Comprehensive understanding of hospital and group policies and procedures
- On-the-job training required ~ 1 – 3 months
- Multi-task in a busy setting
- Adapt in a changing healthcare environment
Skills For Practice Coordinator Float for RIM Neuropsychology Resume
- Support planning and coordination for Practice and its activities
- Ensure appropriate staffing and phone coverage to meet all needs. Provide coverage as needed
- Engage in creating a positive and productive work environment
- Participates in special projects as assigned by Administrator, maintains flexibility regarding workload and the demands of the department
- Acts as intermediary between physicians, nursing and staff
Skills For Cardiology Practice Coordinator Resume
- Assists the Medical Director with Department staff meeting agendas, and maintains attendance and minutes
- Assists Quality Specialists with data collection and aggregation for reporting
- Contribute knowledge and promote a knowledge-sharing culture
- Knowledge of budgets and reporting
- Desire to work in the technology industry with a rapidly growing company
Skills For Practice Coordinator Resume
- Proficient in the Microsoft Office Suite, including Word, Excel and PowerPoint
- Plans and organizes orientation and in-service training as needed for staff, and participates in guidance and educational programs
- ) Personality and professionalism
- Familiar with hospital information systems
- Highly developed interpersonal and relationship management
- MAINTAINS FINANCIAL RESPONSIBILITY THROUGH REPORTS: FOR NAMED PRACTICE SITES
- Hospital based ambulatory clinic
- Community based ambulatory clinic
- Primary location is off-site, hospital-based procedural unit (850 Boylston Street)
List of Typical Responsibilities For a Practice Coordinator Resume
Responsibilities For Bwpo Practice Coordinator Resume
- Responsible for gathering data and monitoring reports on registration, scheduling matters, and phones for presentation
- Manage and monitor room utilization. Oversee schedule templates for all practice providers, including cancellations, changes, etc
- Responsible for direct management of staff
- Responsible for day-to-day operations of the clinic. Works closely with the Practice Manager to determine long-term operations
- In conjunction with the Practice Manager, participates in the design and implementation of questionnaires and forms
- Maintain oversight of ~20 nurses for education, research & clinical practices
- Improve standard work flow for patient care
Responsibilities For Ambulatory Practice Coordinator Resume
- Create metrics/values to measure workloads and develop measures to level-load
- Work as part of the Infusion leadership team to set unit goals, identify quality metrics, and help implement process improvements
- Minimal clinical patient care commitment 1-2 days per month, after orientation
- Oversees pre-visit planning which would include reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services per practice protocol
- Job performed in a well-lit work area (or designate area of the hospital)
- Prolonged work on a photocopier, scanner, fax and PC
Responsibilities For IP Practice Coordinator Resume
- The Practice Coordinator shall ship work to the designated Billing Operations Center (BOC). The Practice Coordinator is responsible for maintaining supplies necessary to accomplish this task
- Ensure efficiency and productivity with respect to administrative functions of the front desk and call center staff. Assigns specific individuals to necessary tasks and sets priorities
- Monitors the accuracy of all Endoscopy procedure scheduling. Responsible for facilitating the training and orientation of new employees with respect to these functions. Make recommendations for improvements/enhancements to scheduling and registration procedures
- Triage patient complaints for the department, working with appropriate personnel in resolving issues
- In collaboration with the Administrator, communicates with physicians and nurses to determine needs and participate in solving problems involving department issues
Responsibilities For Professional Practice Coordinator Resume
- Manage the call center according to the Endoscopy Center and hospital service standards. Monitor call volume and staffing closely, answer calls and make outgoing reminder calls as needed
- Responsible for all Endoscopy scheduling activities, including
- Endoscopy scheduling (by the Endoscopy staff and other departments such as Gastroenterology and General Surgical Specialties)
- Daily management of outreach efforts to patients in the depots and recalls
- Assurance that all patients receive appropriate pre-procedure materials
- Maintains patient confidentiality in accordance to hospital standards
- Assess employee performance and provide feedback to the Administrator for annual performance evaluations. Provide regular feedback and counseling to staff regarding performance, attendance, etc
- In collaboration with the Administrator, conducts staff meetings to keep employees informed
Responsibilities For Practice Coordinator Obgyn Days Msh Resume
- Authorize and monitor vacation requests, changes in work or lunch schedules, arrange for coverage as necessary. Provide coverage as needed
- Focus on professional growth and development of team members
- Maintain office equipment, systems, and office supply inventory
- Coordinate office maintenance and repairs
- Implements a Faculty Practice Coding and Compliance Program including controls and compliance measurements consistent with corporate policies/ procedures to prevent illegal, unethical or improper conduct
- Works collaboratively with Practice Revenue Managers of various clinical departments to ensure correlation of information on superbills with rendered clinical services. Works on most complex assignments. Makes recommendations for improvement to physician practices as necessary
- Works collaboratively with Faculty Practice Management to create, support, and maintain committees related to compliance activities
- Oversees the work of department Coders for accuracy and compliance
- Coordinates all registration and visit-related activities for new patients to the practices
Responsibilities For Growth Practice Coordinator Resume
- In collaboration with the Practice Manager(s), serve as point person for patient satisfaction efforts and improvement initiatives
- Works collaboratively with Operations and Client Services to complete/process necessary forms for Credentialing, Payroll, Human Resources, and Legal to ensure timeliness of Provider contracts
- Works with Practice Manager to ensure timeliness of new Provider contracts
- Assists in the resolution of issues and remains current on policies and procedures
- Processes payroll for Providers and collaborates with workforce to implement Kronos rules and pay codes
- Maintains all necessary CME related CEU’s on Providers for Hospital certifications
- Attends department staff meetings and take minutes
- Acts as intake desk/receptionist, administrative assistant for Providers and patients
- Answers provider requests and/or triage provider and/or patient issues with the appropriate party
Responsibilities For In Practice Coordinator Resume
- Receives provider expense reports, and processes them for payment
- Maintains files for each Provider to include: OPPE, CME, Performance related information
- Corresponds with Providers as requested by Practice Manager and/or Medical Director
- Navigate the corporate processing system for new hires; including but not limited to requesting a contract, assuring that all applicable forms from HR, payroll and credentialing are mailed, received, and returned. Track all information and log and follow-up on missing items
- Leads and assumes organizational responsibility for all aspects of the ANCC Pathway to Excellence application, designation and re-designation processes. Develops plan to ensure compliance and maintenance with Pathway to Excellence requirements and annual reports
- Functions as primary liaison with Pathway to Excellence Office
Responsibilities For Practice Coordinator Float for RIM Neuropsychology Resume
- Establishes and maintains effective relationships with administration, leadership and all staff to ensure achievement of goals related to Pathway to Excellence readiness. Mentors leadership team members to ensure the development of enhanced knowledge related to Pathway to Excellence
- Identifies, develops and maintains comprehensive data management systems that support information submission to the Magnet office and enables accurate tracking of key performance indicators
- Coordinates and leads development of Pathway to Excellence re-design documents and annual reports
- Develops appropriate timeline and prioritizes work that results in a comprehensive submission reflective of the achievements, outcomes and successes of the hospital
- Coordinates readiness activities for staff and Nurse Survey
- Coordinates and supports other activities related to professional practice and care innovation as assigned by ACNO and/or COO/CNO
- Partners with all leaders to ensure focus on exemplary professional practice, quality, safety and patient care outcomes
- Provides administrative direction to strengthen and sustain the shared governance structure. Fosters shared decision making in nursing by implementing strategies and infrastructure to guide and support leaders and staff towards a successful and sustainable Shared Governance Model and Professional Practice Model
Responsibilities For Cardiology Practice Coordinator Resume
- Responsible for daily oversight of the practices’ schedule management and utilization, with an emphasis on maintaining department and hospital patient access standards
- Responsible for daily tracking and reporting of available appointments across the department
- Manages department’s communication portals, including but not limited to departmental email boxes, practice voicemail, electronic referral system and patient portal. Ensures that messages are routed to the appropriate staff member and that all messages are responded to and appointments are scheduled appropriately
- Oversees confirmation calls to patients through the designated confirmation call vendor as well as follow up calls by staff members. Tracks completion and timeliness of this task, delegates others to perform this function as needed
- Acts as liaison for booking international and VIP patients, working with external departments to accommodate their needs. Acts as liaison to other BWH Dermatology locations as well as other practices within and outside of the BWH system
- Oversee staff scheduling and management of bump lists and waitlists
- Ensures that patient appointments are canceled or rescheduled as necessary
- Reviews and adjusts scheduling system templates according to the physician’s request for schedule changes, this includes communicating all changes with practice, nursing and administrative staff. Update and maintain physician templates and comments in accordance with physician and department guidelines
Responsibilities For Practice Coordinator Resume
- Update and send physician calendars to Practice Manager on a monthly basis, or as needed
- Supports scheduling functions of Phototherapy Unit, including but not limited to patient access and appointment scheduling, managed care, charge entry and copay reconciliation
- Monthly TH HM administration meeting – scheduling of meeting, agenda preparation, and minutes
- Monthly provider meeting – scheduling of meeting, agenda preparation, and minutes
- Supports revenue operations functions of Phototherapy Unit, including but not limited to managed care, charge entry and copay reconciliation
- Manages telephone services according to BIMA, and hospital service standards