Principal Sales Engineer Resume Sample
Kendra Lueilwitz
807 Waters Walks,
Philadelphia,
PA
+1 (555) 660 5093
Work Experience
Principal Sales Engineer
03/2018
-
PRESENT
Los Angeles, CA
- Experience in technical sales and product development
- Provide pre-sales assistance for sales opportunities to customers and partners. Including installations, troubleshooting and training of Forcepoint products. Refine and research technical requirements of the opportunity
- Define solution options and articulate the benefits of Forcepoint products
- Assist in closing business in regional territories through field visits to major account prospects
- Perform product demonstrations and presentations at customer and partner sites, company road shows and events
- Work closely with customers in the design and implementation/integration of Forcepoint products
- Promote new and innovative approaches to addressing business challenges and problems
Senior Principal Sales Engineer
02/2011
-
11/2017
Phoenix, AZ
- Maintain a broad-level of knowledge of industry trends and how Forcepoint products add value
- Work to understand the customer’s business drivers and how to map these to a customer network platform, including identification of improvement areas in network design
- Advanced understanding of internetworking, including new products and solutions
- Excellent knowledge of Internet Security, Computer, Network or CyberSecurity, including
- Act as a Principal Sales liaison to Product, R&D, Marketing, Support and Professional Services in communicating customer requirements and information
- Establish pre-trial/pilot/proof of concept key success criteria (objectives, baseline measurements of success, goals, agenda, duration, etc.)
- Promote SE team education, enablement and knowledge sharing
- Experience with SaaS, or other Public Cloud solutions
- Experience with Business Intelligence, Analytics solutions
Principal Sales Engineer Airvision
11/2007
-
09/2010
Chicago, IL
- Customer Service, Sales or Consulting experience
- Whiteboarding experience, with excellent written and oral presentation experience
- Prior PreSales Engineering or transferrable/relevant experience
- Provide high level technical support and serve as a liaison for standard and non-standard solutions for strategic customer accounts and new business opportunities
- Attain quarterly and annual objectives assigned by leadership
- Work directly with insider threat and cybersecurity analysts to position the Forcepoint UEBA solution for success and to shape project requirements
- Manage a complex technical sales process, from initial solution discovery, through proof-of-concept delivery, and proposal development
- Skillfully present the technical merits of the Forcepoint UEBA solution, deliver compelling product demos, and expertly handle technical objections
- Results driven and committed to ‘outcomes rather than output’
Education
University of Pittsburgh
2002 - 2007
Engineer's Degree in Electrical Engineering Required
Professional Skills
- Excellent analytical and problem solving skills with demonstrated success in executing appropriate and timely solutions
- Excellent communication and strong presentation skills
- Planning, negotiating and time and priority management skills are critical
- Excellent interpersonal and communication skills including verbal, written, negotiation and communications
- Excellent interpersonal skills; ability to clearly articulate value propositions to external customers
- Detail oriented, able to multitask and meet deadlines; excellent organization and time management skills
- Excellent hands on Relational Database skills
How to write Principal Sales Engineer Resume
Principal Sales Engineer role is responsible for organization, software, security, database, presentation, wireless, finance, training, integration, architecture.
To write great resume for principal sales engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Principal Sales Engineer Resume
The section contact information is important in your principal sales engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Principal Sales Engineer Resume
The section work experience is an essential part of your principal sales engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous principal sales engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular principal sales engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Principal Sales Engineer resume experience can include:
- Specialized knowledge/skills and demonstrated proficiency with at least one major open systems operating system (UNIX, Linux or Windows)
- Act as liaison between clients and internal teams to effectively communicate customer and project requirements
- Experience with responding to functional and technical elements of RFIs/RFPs
- Experience working with analyst teams and end users
- Previous experience working in a consultative presales role
- Related experience in technical pre-sales and/or technical consulting roles
Education on a Principal Sales Engineer Resume
Make sure to make education a priority on your principal sales engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your principal sales engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Principal Sales Engineer Resume
When listing skills on your principal sales engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical principal sales engineer skills:
- Validate technical and RF needs. Upon validating need, develop objectives and design solutions including multiple solution analysis and cost estimating
- Moderate coaching and mentoring skills are essential
- Efficiency: Getting better at what we do: process, tools and skills
- Experience with building strong relationships throughout the sales cycle with our customer’s technical staff
- Prior experience selling B2B software solutions into targeted accounts
- Hands-on experience architecting, designing and deploying scalable, multi-tenant public, private, or hybrid cloud solutions
List of Typical Experience For a Principal Sales Engineer Resume
1
Experience For Senior Principal Sales Engineer Resume
- The Sales Engineer if responsible to build a strong the customer relationship to promote Retention of existing revenue as well as new business growth
- Prioritize tasks to meet business goals, grow the client base, and complete other tasks as assigned in a timely and accurate manner
- Experience as a pre-sales engineer for an enterprise Quote to Cash, SaaS, or other software application
- Developing a comprehensive understanding of customers’ current/future technology needs
- Leading the pricing and proposal development of assigned offerings
- Assessing potential application of Citrix products to meet customer’s business needs
- Assume leadership role in the regional office such as pricing authority, participating in joint sales calls, mentoring sales engineers, etc..
2
Experience For Master Principal Sales Engineer Resume
- Keep up to date on financial market trends, technologies and regulatory issues identifying and developing new solutions satisfying customer requirements
- Ensure customers receive maximum value from Citrix solutions by bringing the highest quality and most relevant technical solutions to each offering
- Manage a set of key customers/partners with the responsibility for assisting them in growing the sales of Nuance’s solutions within their account base
- Provide product training and mentoring when required
- Participate in alliance projects including building vendor and customers relationships
- Capable of developing empathy and rapport internally with staff and with customers and partners
- Establish a regional sales engineering process with the sales and product teams to provide pre-sales support for the Verizon product suite
3
Experience For Principal Sales Engineer Airvision Resume
- Enable partners’ Sales Engineers to define offerings, develop solutions and communicate with customers in Growth and Emerging markets
- Enable Citrix becoming a technology thought partner for the customer
- Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions
- Responsible for the technical win in the presales process as well as the ongoing success of an organization’s Privileged Account Security Program
- Identify and develop revenue generating opportunities based on new technology deployments and customer business plans
- Team focused, with the ability to gain the personal support of others
- Committed to the success of customers and colleagues
- Demonstrate competency working hands-on in Linux based environments during pilots; troubleshooting on-site technical issues, using and configuring the Forcepoint UEBA solution to deliver actionable analytic results, and working closely with the client and Forcepoint engineers to ensure successful pilot efforts
- Bring practical information security experience to bear to the technical sales effort; including demonstrated knowledge of security information event management solutions -- such as Splunk, ArcSight, QRadar -- and typical data feeds -- such as web proxy logs, Active Directory logs, remote access logs, etc
4
Experience For Principal Sales Engineer Aircentre Resume
- Provide technical support to the sales teams by creating high quality presentations and rapidly responding to requests for information and helping to craft sales strategies & tactics when appropriate
- Provide technical Sales support for Gigamon’s AWS products and solutions
- Sales and Product Support: 70% of the time
- Establish yourself as an expert and develop deep knowledge of the products, industry, customer needs, market trends, and the competitive landscape
- Create and tell stories and use cases that inspire passion and amplify our product and thought leadership
- Present and demo Verizon products at industry events; create compelling videos, webcasts, visuals, and other sales materials to help audiences understand Verizon product capabilities and benefits
- Manage pre-sales responsibilities and develop customer opportunities; maintain accurate lead and account records adhering to all required processes and workflows
5
Experience For Principal Sales Engineer Resume
- Cultivate ongoing client relationships, be empathetic to client needs, and provide an outstanding customer experience
- Work with Verizon corporate communications to evangelize the Verizon product suite and actively participate in conversations in industry forums and technical communities
- Relationships: 30% of the time
- Maintain all sales cycle activities within the Salesforce.com CRM system in accordance with Apttus’ sales processes and methodology
- Assesses customer requirements and service level
- Deliver high-level and detailed sales presentations tailored to customers’ requirements
6
Experience For Senior Principal Sales Engineer Resume
- Up to 70% travel required
- Proactively seek out technology opportunities and companies that are incubating or developing technologies that are aligned with the Company’s Innovation Product Roadmap or strategy
- Knowledge & experience in enablement partners
- Deliver high-level and detailed sales presentations tailored to partnership business
- Develop strategic partnership with Global SIer
- Work with Sales, Professional Services, Product Management, and customers as necessary, to determine innovative approaches for "non-standard" implementations
7
Experience For Master Principal Sales Engineer Resume
- Maintain communication with people at all levels internally as well as with customers/partners, ensuring the proper and timely flow of solution and technical information from and to the account
- Collaborate with sales and marketing teams in making sales presentations by sharing accurate technical information that describes the technology behind how Nuance products work. This often includes conducting product demonstrations for customers/partners
- Maintain a deep and ongoing understanding of our technology, including the user interface, integration methods, business rules, and limitations of the technology
- Project scoping: Experience responding to Requests for Information (RFIs) and Requests for Proposals (RFPs), providing input on scoping and estimating time/resources and providing quotes for the project’s technical requirements
- Account development: Understands the account from an organizational, financial and product standpoint. Ability to clearly outline and develop business cases. Prepares well for sales meetings, has data readily available, and immediately follows up on open issues/concerns
- Experience as a pre-sales engineer for an enterprise Quote to Cash, SaaS, or other software application
- Provide detailed technical knowledge of Trend Micro software products in the pre-sales context in a fast-paced, high-pressure environment under minimal supervision
- Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro products
8
Experience For Principal Sales Engineer Airvision Resume
- Maintain and expand working knowledge of current and beta products
- Share best practices with other SEs to enhance quality of service and efficiency
- Channel feature requests to Product Management to enhance Trend Micro products
- Coordinate with support and local engineers for trouble ticket resolution as needed
- Provide high-level technical support, consultation and training on company’s products and capabilities to Partners, End-Users and other departments as part of the sales cycle
- Pre-sales working experience for an enterprise software or security company (some experience working with channel/partner is required) with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Installing, configuring, and demonstrating Forcepoint solutions
9
Experience For Principal Sales Engineer Aircentre Resume
- Provide presales solution architecture guidance and PoC support. Design and deliver compelling highly impactful demonstrations to customers
- Demonstrate deep knowledge of Microsoft’s Customer Service solution to qualified prospects and customers to support and drive their digital transformation
- Present and speak meaningfully about the development environment, Business Applications architecture, Microsoft cloud services and supporting technologies. Demonstrative knowledge of various topologies (IaaS, SaaS, PaaS, On-Prem) as they relate to Dynamics 365
- Provide end to end process knowledge of omni-channel customer service
- Strategize on how best to enable accounts, position products, and coordinate various internal resources
10
Experience For Principal Sales Engineer Resume
- Provide guidance related to infrastructure, cloud, security, and operations
- Understand and establish company's product as the best solution that addresses that customer requirement and provides business value
- Present the Forcepoint Human Point System to prospective customers
- Present at Conferences and Seminars
- BSCS or equivalent and 7+ years of experience as a Sales/System Engineer with proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience selling network security technologies including but not limited to Proxies, UEBA, SSL/IPSec, CASB, SSO, DLP and endpoint security
List of Typical Skills For a Principal Sales Engineer Resume
1
Skills For Senior Principal Sales Engineer Resume
- Management or team-lead experience and leadership skills
- Excellent demo and presentation skills
- Previously experience working in a fast-paced environment, handling multiple priorities
- Exceptional organization skills, time management and attention to detail
- Superior customer interface, telephone, email etiquette skills
- Experience meeting customer time constraints and deadlines
- Development experience using Java and Python, application security, and databases
- Experience with contact center technologies (IVR, WFM, Telephony)
- Relevant enterprise industry experience (contact center technology providers, speech technology, IVR, web/mobile, Artifical Intelligence)
2
Skills For Master Principal Sales Engineer Resume
- Experience in new market launch (turn-key planning, design, build and optimization) required
- Ales Engineering and/or professional services experience required
- RF design and optimization experience required
- Experience with various Computer Software and Systems
- Experience with various Content Security Software and Systems
- Experience with VMware vCenter and View/VDI
- Proven ability to communicate with individuals at all levels of an organization
- Basic understanding of web development technologies (Java, Tagging, Analytics)
3
Skills For Principal Sales Engineer Airvision Resume
- Create and review designs using engineering tools such as iBWave and ATOLL
- Support the Company’s Sales teams with meeting or exceeding their yearly revenue goals
- Transition qualified opportunities to the Managed Networks department’s Engineering team following receipt of a customer application
- Remain calm under pressure and cope/ react appropriately in a fast moving, constantly changing work environment
- Knowledge: Becoming masters of our key products so that we can demo products and handle most technical questions
- Sales Collaboration: Partnering with account reps to achieve corporate sales targets
4
Skills For Principal Sales Engineer Aircentre Resume
- Trusted Advisor: Developing a trust relationship with our customers, partners, and co-workers
- Basic understanding of Voice Biometrics and Speech Recognition
- Basic understanding of digital interaction technologies such as live chat, virtual agents/chatbots
- Basic understanding of call center analytics
- Prepare and present technical in-building concepts or solutions to customers to pre-qualify sales leads
- Articulate product positioning and competitive differentiation to both business and technical users
5
Skills For Principal Sales Engineer Resume
- Familiarity with IS Security and industry related regulations (Sarbanes-Oxley, PCI DSS, Data Protection and Privacy regulations)
- 12 years previous experience in direct solution engineering experience with contact centers, telecommunications, software sales or similar technology or transferrable experience
- Knowledge of related applications, relational database and web technology
- Negotiate and up sell products and services value to customers
- In-depth knowledge of technical support issues related to Internet, video, and telephony. A hands-on background in engineering, technical support or field maintenance is desirable
- Broad knowledge of call center technologies, call traffic analysis, automatic call distributions and interactive voice response systems
- Achieve Business Plan objectives for the defined distribution partners and OEMs
6
Skills For Senior Principal Sales Engineer Resume
- Gathering customers’ requirements and providing immediate technical advisory in respect to the product features and customer benefits in terms of quality, delivery and price
- Developing strong communication and planning linkages with the appropriate global sales force, other industry segments and production plants, in order to ensure accomplishment of business plans and customer sales objectives
- Participation in special projects / programs as assigned reporting on activities to Regional Sales Manager
- An ability to rapidly understand and translate clients’ business challenges and concerns into a solution oriented discussion
- Persuasive communication skills for presenting to all customer levels, from CTOs and CIOs to engineering managers and programmers and from CMOs to business analysts
- Ten years RF and System Performance Engineering experience required
7
Skills For Master Principal Sales Engineer Resume
- Resourcefulness, creativity, and strategic thinking for troubleshooting database and application problems
- Support the Carrier and Real Estate Sales team by educating customers about the available product portfolio and identifying the best solution that meets the customers’ needs
- Coordinate with the Construction, Operations, and Engineering teams to identify the feasibility of proposed solution from a build and operational perspective
- Use generally accepted RF planning and optimization tools and software
- Provide Managed Networks Real Estate team with technical solutions for difficult, sensitive, or critically important proposals
- Interact with property owners and other stakeholders or their respective representatives
- Analyze customers’ business needs and develop intermediate range strategies—based on knowledge of their current communication networks, equipment and business—regarding how the Company can competitively meet their needs
- Six or more years’ experience in technical sales and product development
8
Skills For Principal Sales Engineer Airvision Resume
- Work independently in a loosely structured environment, engaging other technical subject matter experts as needed for input is very important. Evaluating whether solutions are viable candidates to deploy in customer’s networks, and determining what solution roadmaps would be required to accomplish that task
- Communicate (verbally and written) fluently in assigned region
- Utilize technical background to conceptualize solutions and proposals and prepare analysis reports in accordance with customer requirements
- Drive work both independently and as part of a team to leverage input and knowledge base of others within the company in providing well rounded and thoughtful solution sets
- Excellent proficiency with Windows-based computer programs including Microsoft Word, Excel, Outlook, Internet Explorer
- Experience in the design and optimization of wireless networks required
9
Skills For Principal Sales Engineer Aircentre Resume
- Knowledge of RF propagation/antenna design
- Knowledge of all state-of the-art wireless technologies
- Self-starter and Quick learner with desire to learn new tools and technologies
- Work as part of sales team to formulate account strategies
- Deep knowledge of sales cycle and presales activities
- Thrive in a fast-paced, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges that come with growth
- 5 – 7 years’ relevant experience in client management; preferably in the automotive industry
- In-depth understanding of the Cox Automotive products and services
- The ability to organize and monitor interconnected projects
10
Skills For Principal Sales Engineer Resume
- The ability to asses program performance and aim to optimize return on investment (ROI)
- Proficient knowledge of MS Office, Sales Force CRM
- Take customer requirements and consult with relevant internal authorities in order to draft to proposals and statements of work
- Knows when to escalate issues to Nuance or client management as appropriate for the situation
- Highly proficient with information security terms, technologies and frameworks such as LDAP/AD/SSO/SAML/NOSQL/REST etc
List of Typical Responsibilities For a Principal Sales Engineer Resume
1
Responsibilities For Senior Principal Sales Engineer Resume
- Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
- Able to work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing
- Understand the decision making criteria of the client and gain insight into the weighting of the technology, business risk and price
- Optimize antenna placement on American Tower sites in order to maximize leasing revenue opportunities and minimize RF interference
- Be proficient in all products and services offered by Cox Automotive
- Delivers Introduction to Business Intelligence and Introduction to Mobile courses to prospects and clients on a quarterly basis and actively recruits attendees to these events
2
Responsibilities For Master Principal Sales Engineer Resume
- Generates referrals and leads for MicroStrategy’s Professional Services Organization (PSO)
- Attends MicroStrategy’s annual User Conferences and other marketing events while actively attracting prospects and clients to these events. Presents on topics that align with area of technical domain expertise
- Arranges and conducts face-to-face client/customer meetings as necessary to to support presales activities (e.g., discovery, requirements analysis, presentation/demosntration)
- Provides presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Maintains regular communication with clients to ensure on-going customer satisfaction and to identify new upsell opportunities
- Applies in-depth knowledge as lead contributor on multi-dimensional RFP projects with significant and unique components. Develops new concepts, methods and techniques for responses requiring cross functional initiatives. Supervisors a team of field Sales Engineers for large RFP project responses
3
Responsibilities For Principal Sales Engineer Airvision Resume
- Applies in-depth knowledge as lead contributor on multi-dimensional projects with significant and unique components. Develops new concepts, methods and techniques for cross functional initiatives. Significant impact on function/business unit
- Mentors and provides specialized technical guidance to other less experienced Sales Engineers. Provides technical expertise to peers in other functions. Collaborates with other SEs and willingly shares product knowledge, best practices, and insights. Generates new best practices and inspires others
- Responsible for providing feedback from the market to Product Management , Technology and Marketing regarding gaps between Micro Strategy product functionality and market/customer demand
- Recognized as knowledgeable by customers and prospects on what is happening in their industry. Understands industry's best practices and demonstrates general business/industry acumen. Articulates the value of our solution as it relates to the prospect’s requirements
- Demonstrates the ability to implement the most advanced product features
- A Sales Engineer is focused on pre-sales and technically supporting the sales process - recognized as being an expert in financial markets, solutions definition for customers and strong technical sales skills. Produces The WHATs for customers and technically leads in Sales process
- The Principal Sale Engineer person works directly with Sales Teams and Customers to lead on the technical sale of solutions that meet customer needs
- Works as a key member of the account team to identify, design, and sell BT Radianz products and services while defining a cost effective solution that satisfies the customer requirements
- The principal Sales Engineer leads during the complete presales process in selling and promoting both standard and bespoke solutions of significant value to BT Radianz customers
4
Responsibilities For Principal Sales Engineer Aircentre Resume
- Collaborate with pre-sales technical teams globally, combining the knowledge and expertise needed to sell solutions thereby increasing Radianz revenues
- Keep up to date with new products in the BT Radianz service portfolio, emerging technologies & products that impact Sales revenues and act as a Technical Leader for the Sales team
- Working with Sales Account Managers (SAMs) and Vertical Market Managers (VMMs), develop strategies and approaches to anticipate and address the long-term business needs of customers and identify appropriate alternatives
- Assist Business Development and Sales teams with market penetration strategies and provide support for proposals and technical presentations to current and prospective customers
- Working with the Marketing Director and direct manager, develop and propose campaigns and approaches utilizing RF analysis to position AMT sites in a material and recurring manner
- Develop training material and conduct internal training webinars that educate the sales and marketing team on new technology or industry trends that can help these team be more effective at selling our suite of products and services
5
Responsibilities For Principal Sales Engineer Resume
- Strong ability to present complex concepts to management, team members, and non-technical audiences
- Demonstrated ability to be a thought-leader in a team environment
- Integration experience with REST APIs
- Experience with SAAS Companies
- Interact with internal and external customers to identify RF and structural engineering issues related to sales proposals
6
Responsibilities For Senior Principal Sales Engineer Resume
- Proactively engage internal team members to attend and participate in customer meetings to explore new opportunities and aid in the sales process
- Experience with cloud services including Amazon Web Services, Salesforce, Box, Office365, ServiceNow, Oracle Public Cloud, Microsoft Azure, or another related Cloud providers
- Credentialing & PKI Application
- Knowledge of key industry partners and systems integrators supporting customers service business enterprise applications
- Proficient with productivity applications (i.e., Word, Excel, PowerPoint, Open Office, etc.)
7
Responsibilities For Master Principal Sales Engineer Resume
- Practical knowledge of the end-to-end information technology (IT) process, including architecture, design & engineering, implementation, and operations in a secure development lifecycle waterfall, agile and continuous delivery model
- Adeptness with information security standards (e.g., ISO 17799/27002, etc.), rules and regulations related to information security and data protection, and Cloud Security Alliance best practices and guidelines
- Industry certifications include: IT security (e.g., CISSP) or Cloud Security-related certifications (e.g., CCSK, Certified Cloud Professional/Architect, etc.)
- Familiarity with PCI, SOX and other compliance standards
- Broad knowledge of the call center market and/or the contact center industry
- Competitive analysis proficiency
- Broad knowledge of and ability to explain key end-user scenarios and technical architecture
8
Responsibilities For Principal Sales Engineer Airvision Resume
- Deep functional knowledge in one or more of the following disciplines: customer service, field services, connected services, project services automation, project management, sales force automation
- Competitive knowledge of Salesforce, SAP, Oracle, etc
- Combine the technology aspects of any solution into a high quality, cohesive and compelling technical design to support any sales proposal documents and presentations as required
- To ensure that technical designs have gained the appropriate technical sign-off through the appropriate solutions assurance process (or via Devolved Authority if appropriate)
- To ensure and monitor all opportunities where role holder is actively involved be appropriately badged with correct BT Security categories, associated revenues and Sales Engineer to be picked into the sales team on Sales Force
- To take lead technical responsibility to drive profitable business by working with the customer, account team, specialist sales and commercial team to achieve the win price
- Collaborate extensively with cross-functional groups (outside of Sales) within Gigamon dedicated to APJ Service Providers success. This includes the CTO office and its associated Fellows, Product Line Management (PLM), Principal SEs, Customer Success Managers, Resident Engineers, and Support Engineers. Serve as a central arm in terms of driving technical success
- Maintain relationships across all levels/functions of customers personnel from senior management down to field force, and from sales and marketing, to purchasing, HR, finance and logistics within distribution and OEM sectors. These relationships are critical in defending existing business, ensuring a smooth well run business and gaining access to competitor business
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