Process Business Analyst Resume Sample
Josh Koelpin
7172 Jacobs Avenue,
Phoenix,
AZ
+1 (555) 934 5745
Work Experience
Senior Business Analyst Process Engineering
05/2017
-
PRESENT
New York, NY
- Excellent decision-making and verbal skills
- Excellent analytical, planning and organizational skills, and attention to detail
- Flexibility to adapt to frequently changing priorities and projects
- Look beyond symptoms to identify root causes of problems and potential solutions
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, in addition to web conferencing technology (e.g. WebEx, GoToMeeting) and collaboration platforms (SharePoint)
- Advanced professional certification related to accounting or finance (e.g. Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), Financial Risk Manager (FRM), Certificate in Quantitative Finance (CQF) or equivalent)
- Experience with scripting languages for automation (e.g. Python, Perl, Ruby)
- Knowledge of BB&T’s existing enterprise-level systems, processes and organizational structures
- Knowledge of BB&T’s core values
IT Process Improvement Business Analyst
06/2010
-
11/2016
New York, NY
- Analyses multiple requirements from different business domains and draw out synergy’s and make recommendations on how best to deal with the demand
- Manage user’s requests to differentiate necessary changes and brings value the business
- Experience within a Business Analyst, process and knowledge support environment
- Strong project management skills with proven track record of effectively managing multiple, large, complex projects
- Experience in supporting a Customer Care, NOC, Field Operations, or similar organization
- Experience with negotiation, decision making, influence, leadership and conflict resolution
- Knowledge of troubleshooting methodologies for the support of general internet connectivity in a consumer environment
Technical Process Improvement Business Analyst
04/2003
-
04/2010
New York, NY
- Strong leadership and organizational abilities, demonstrated through related work experience
- Work cooperatively with all levels of management and persons of differing skill sets
- Strong process orientation with the ability to understand the strategic and tactical link between business processes and the financial success of the business
- Able to work independently with minimal guidance as part of a team
- Capable of coordinating efforts and collaborate with a variety of individuals who have conflicting agendas
- Strong working/industry knowledge of telecommunications
- AA/AS or equivalent work experience
- One year of specialized knowledge in the mortgage and banking industry
- Six Sigma Green belt or related experience
Education
Concordia University
1999 - 2003
Bachelor's Degree in Business Administration
Professional Skills
- Excellent, proactive problem solving skills
- Proven experience in process improvement projects
- Experience working with Operations and automating manual workflow processes
- Work experience in a business role requiring interaction with executive leadership
- Experience working on business process improvement
- See the big picture and have experience of successfully shaping strategic issues through to implementation
- Experience using Excel, Access and Power Point
How to write Process Business Analyst Resume
Process Business Analyst role is responsible for planning, retail, finance, training, integration, refining, telecommunications, reporting, design, digital.
To write great resume for process business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Business Analyst Resume
The section contact information is important in your process business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Business Analyst Resume
The section work experience is an essential part of your process business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Business Analyst resume experience can include:
- Solid written and verbal/non-verbal communication skills involving communications across multiple functional areas
- Proven experience in eliciting requirements
- Developing strong subject matter expertise in the supported business domains to become a competent advisor to both business and technology
- PC proficiency, including experience with Web Application, MS Office (including Visio) and MS Project
- Demonstrated comfort and confidence in client-facing situations, including kick-off meetings, conference calls, etc
- Experience in the following business areas: R&D, Sales and Marketing
Education on a Process Business Analyst Resume
Make sure to make education a priority on your process business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Business Analyst Resume
When listing skills on your process business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process business analyst skills:
- Proven skills in stakeholder engagement, negotiation, and networking
- Excellent communication skills needed to work closely with the business as well as technology partners
- Prior experience coaching / mentoring Business Analysts, desirable
- In-depth experience with multiple methods for the elicitation, validation, and documentation of requirements for complex Information Systems
- Consulting / facilitation experience
- Good grounding in all aspects of IT
List of Typical Experience For a Process Business Analyst Resume
1
Experience For IT Process Improvement Business Analyst Resume
- Cross-functional team facilitation experience
- Partner with L&D team to train/educate users of all different levels (including average users, content owners, news authors, group owners)
- Direct and delegate work to other Mortgage Lending Business Analysts to optimize deployment of work and project resources
- Work with each RPA Champion to create management reporting on RPA projects in scope to RPLs, GPLs and center head as required
- Support the day-to-day needs of Mortgage Lending Loan Servicing by providing data analysis, project deliverables, risk management, and operational needs to achieve strategic objectives
- Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending Administration, Enterprise Risk Management, Model Risk Management, Internal Audit, external auditors and consultants to elicit business needs, gather requirements, and offer solutions
- Identify opportunities to reduce costs across the Mortgage company; serve as an internal consultant
2
Experience For Business Analyst RX & Retail Process Optimization Resume
- Analyze mortgage data to develop insights and make recommendations on areas for optimization
- Previous exposure to end to end Supply Chain processes
- 1- In our local Book of work, we provide process training, continuous improvement and operational excellence guidance to help RTB sustain a quality output as a Back office function for APAC and UK banking processes
- Design end-to-end global finance processes in the domains of Accounting and Regulatory reporting including roles/responsibilities, key controls, timelines and KPI’s
- Identifies and reviews new opportunities to maximize pharmacy or retail processes, efficiency, and productivity in support of the Company’s Pharmacy & Retail Operations division. Delivers process improvement and cost savings while ensuring quality, service, and productivity enhancements
- Coordinate UHN Intranet and UHN University oversight and planning bodies
- Ensure that customer expectations are clear and deadlines met
3
Experience For Technical Process Improvement Business Analyst Resume
- Coordinate the efforts of central content owners
- Involve users in meetings, sessions and share analysis and plans
- Communicate actively with all main stakeholder and user groups
- Facilitate migrations with website owners
- Field Maintenance Requests / Route technical issues
- Communicate with owners, teams and IT staff to complete projects
4
Experience For Business Analyst Process & Tools Resume
- Respond within a specified time or agreed upon Service Level Agreement
- Understand the business processes and track operational performance through creation of various reports
- Take on special projects and work on cross-functional projects
- Coordinate with internal and external stakeholders to understand business requirements and deliver accurate information
- Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives
- Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending Administration, Enterprise Risk Management, Model Risk Management, Internal Audit, external auditors and consultants to elicit business needs, gather requirements and offer solutions
- Prioritize analysis of exceptions, findings, reports, processes, controls and technology for optimum deployment of mortgage resources for increasing profitability and reducing risk
5
Experience For Process Automation Business Analyst Resume
- Direct, execute and coordinate project, analyses, and reporting requirements across a geographically dispersed team, under the direction of senior leadership; maintain accurate documentation of reporting requirements, statuses, issues and milestones
- Serve as the key business partner supporting technology senior management and other internal stakeholders with financial insight, operational support and analysis
- Interview process owners / Subject Matter Experts (SME's) to gather business process details and identify solution requirements
- Analyze and document business processes at a keystroke level (L4)
- Reduce or eliminate process redundancies and inefficiencies
- Communicate process documentation and automation plan to developers
- Learn basic capabilities and limitations of robotics software tool, UiPath
6
Experience For Process & Business Analyst Resume
- Facilitate the design of automated process solutions (Robots) in accordance with standard design principles and conventions
- Develop scalable and efficient process automation and reusable components that can be leveraged across like-minded processes
- Manage maintenance of projects after deployment to production
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, Access)
- Comprehend, thoroughly document, and analyze complex business processes
- Knowledge of Property & Casualty Insurance and financial services
- Willingness to assume ownership of business objectives
- Identify and lead the RPA Champions for the different process areas within FRO Costa Rica
- Oversee ad assist UAT and highlight all noted issues during the testing immediately to the project team, including monitoring of testing progress and measuring results
7
Experience For Business Analyst Legacy RR Process Resume
- Coordinate communication between the project team. Technology and the RPA Champions. Includes following up or required actions
- Provide project management support on RPA projects
- Assist in ad hoc requests from Management
- Maintain and coordinate the RPA inventory
- Help identify and document “as is” processes to support the identification of opportunities for improvement
8
Experience For SAP Process Business Analyst Resume
- Gather and define functional requirements needed, including defining reporting and alerting requirements, determining system impacts and preparing workflow documentation
- Participate with all internal functional areas to solicit feedback and assure agreement/buy in on system and process solutions
- Monitor, measure and provide feedback on system and process performance
- Help with facilitating a Monitoring and Mentoring program focused on helping business users with the use of new processes and tools to assure improved usage, data and efficiencies
- Provide project coordination for small to medium size projects
9
Experience For Robotic Process Automation Business Analyst Resume
- Assist leadership with the development of Product Development standards, process improvements/efficiencies, and related activities
- Develop and maintain appropriate documentation in the form of business and functional requirements, support documentation, training material, status updates, meeting minutes, and other materials, as requested by internal customers, the Project Manager and/or Process Improvement Program Manager
- Contribute to the design, development and testing of RPA processes
- Knowledge of finance and accounting processes
- Responsible for understanding business needs, process analysis, structured walkthroughs of the design and implementation of business processes and workflows
- Provide subject matter expertise in process design, reengineering and optimization
- Provide regular and detailed status updates to the Project Manager and/or Process Improvement Program Manager
- Provide clear ownership in the form of milestone and meeting preparedness, meeting facilitation and active engagement in detail tasks to assure schedules are met
- Communicate key insights and findings, and report on common sources of system and/or process issues or questions and make recommendations to Process Improvement Program Manager
10
Experience For Robotics Process Automation Business Analyst Resume
- Constantly be on the lookout for ways to deliver better value to the customer
- Establish and maintain relationships that inspire competence, integrity and confidence; and that ensures a successful systems and process monitoring and mentoring program
- Position requires 3+ years of experience
- Desire, willingness and enthusiasm to learn
- Lead small teams and provide up to date information on progress and issues
List of Typical Skills For a Process Business Analyst Resume
1
Skills For IT Process Improvement Business Analyst Resume
- Experience as a process business analysis or equivalent experience
- Strong PP module experience
- Strong business background and sound experience in the financial services industry, in particular Wealth Management
- Prior experience with Federal Government Contractor, particularly the Federal Aviation Administration (FAA) is highly desirable
- Production validation experience
2
Skills For Business Analyst RX & Retail Process Optimization Resume
- Experienced in the following areas
- Experience working in SAP Plan to Manufacture Applications
- Extensive experience working with global project teams, software providers, and outsourcers
- Experience with Black Knight / Fidelity Mortgage Servicing Platform (MSP)
- Investigate, assess and categorize opportunities to prioritize based on potential value and impact
- Agile Scrum Master or Product Manager experience
- Experience develop metrics that provide data for process management for future improvement opportunities
- Experience in Business Process Analysis
3
Skills For Technical Process Improvement Business Analyst Resume
- Experience with Business Process Automation and Robotics Automation products
- Strong knowledge of the integration of Supply Chain process with other SAP modules
- Experience as a Business Analyst within the Insurance sector
- Highly skilled in the analysis and documentation of complex business processes
- End to end experience of the project lifecycle over numerous medium and large scale projects
- Experience in business process automation
- Experience in a Project Manager role, or Business Analyst position or key player for driving process improvement
- Experience with / exposure to Agile, JIRA and Confluence
- Business analysis, project management, information technology or related experience
4
Skills For Business Analyst Process & Tools Resume
- Experience within a BPMO
- Contributing to practice-building efforts such as recruiting, training and attending community events
- Developing and continuously refining the RCoE training materials and Standards documentation
- Translating requirements into technical requirements and recommending an I/T solution
- Documenting/analyzing requirements from a business perspective
- Providing first line Help support to users of the RCoE Standards documentation and supporting toolsets
- Contributing to the continuous improvement of the RCoE standards, practices and supporting toolsets
- Facilitating process mapping workshops with business and IT partners
5
Skills For Process Automation Business Analyst Resume
- Designing and executing Digital Solutions for front and back office functions
- Working with clients on investigating customer needs and problems in order to create a list of requirements
- Developing Target Operating Model
- Gathering Requirements/ Business User interviews
- Working with the team to ensure proper translation of business requirements to I/T solution requirements
- Understanding of business strategy and the work of the other departments within the organization
- Willing to travel and attend meetings/workshops on client premises and work from client premises
- Mentoring the BA community to promote continuous adoption of the RCoE practices and standards
6
Skills For Process & Business Analyst Resume
- Managing the content provided via the RCoE website
- Designing new solutions and new capabilities based on the requirements list
- Acting as a project manager and take responsibility for the implementation of the solution
- Supervising implementation of a particular IT component,
- Performing a current state analysis of business-related processes to develop solutions and project methodologies
- Analyzing market and customer demands to define functional enablement
- Sharing your functional knowledge of business requirements and standards
7
Skills For Business Analyst Legacy RR Process Resume
- Traveling globally to work with prestigious clients and deliver large-scale transformational change
- Ensuring adherence to publish all the reports/assignments on timely manner
- Ensuring adherence to all applicable US state and federal laws or regulations with respect to valuation
- Utilizing continuous improvement tools when necessary
- Enjoy the camaraderie of working together towards a common goal and forming lasting friendships
8
Skills For SAP Process Business Analyst Resume
- Establish collaborative working relations with stakeholders, including identifying business process owners and SME’s as needed
- Demonstrable structured techniques for evaluating business processes and documenting user requirements
- Work in a fast-moving, multi-cultural and innovative banking environment in the world’s first Financial Centre
- Conduct process testing, documentation, and troubleshooting
- Provide training sessions and coordinate monthly meetings with the RPA Champions, to review existing projects and share best practices
- Provide regular progress updates to management including highlighting any potential delivery risks or issues
9
Skills For Robotic Process Automation Business Analyst Resume
- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints
- A dynamic and international environment shaping the future of Finance within ING
- Work alone and bring results
- Love the variety and excitement of moving from project to project
- Collaborate with diverse organizations on groundbreaking projects
10
Skills For Robotics Process Automation Business Analyst Resume
- Desire to be involved in continuously improving Change Delivery governance processes
- Broad understanding of project delivery practices and management methodologies
- Service mentality and passion for working in an innovative team
- Entrepreneurial work style, in which they regularly step “outside the walls” of your role to drive innovative thinking and practice
- Meet the target operating model where necessary specify new systems’ requirements and procedures to
- Work closely with the RPA Champions on analyzing the processes assigned and identified for RPA development
- Coordinate regular project meetings between the project team, including the RPA Champions and technology team
List of Typical Responsibilities For a Process Business Analyst Resume
1
Responsibilities For IT Process Improvement Business Analyst Resume
- Prior insurance knowledge
- Work through less complex problems and reach a workable solution
- Work in ambiguous situations; take an assignment and work the detail to produce a solution
- Evaluate business needs and user requirements across various departments to actively identify Robotics opportunities
- Conduct requirements analysis and formulate specifications for impacted systems
2
Responsibilities For Business Analyst RX & Retail Process Optimization Resume
- Adopt Agile delivery methodologies to speed up user feedback cycles and E2E delivery timelines
- Identify ways to improve performance and robustness
- Write technical guides for internal users
- Ensure Robot is seamlessly implemented into team’s workflow by reviewing and recommending changes to overall operating model (i.e. ensure any supporting processes get re-designed / updated as well)
- Strong knowledge of the integration of SAP TPM with other SAP modules
- Responsible for the mapping of process flows across Operations teams, the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies
3
Responsibilities For Technical Process Improvement Business Analyst Resume
- Create process maps (in Visio) and document key business requirements needed to evaluate opportunities
- Create value stream maps to identify and highlight potential areas of improvement
- Coordinate and facilitate cross-functional / cross-organization meetings between stakeholders on various end-to-end business processes
- Document Operational “As-is” processes and the desired “Future State” processes
- Lean Six Sigma knowledge is an advantage
- Fluent in Czech or Slovak, communicative English
- Willingness to travel and attend meetings/workshops on client premises and work from client premises
4
Responsibilities For Business Analyst Process & Tools Resume
- Knowledge of work force management processes
- Fluency in English and Spanish. (English +80%)
- Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, PowerPoint, Access and Visio
- Fluent in communicative English
- Participating as a BA in specific project assignments, managing the requirements life cycle processes and assisting the development and testing teams on those efforts
- Develop organizational, business, application and functional process knowledge
5
Responsibilities For Process Automation Business Analyst Resume
- Development of the analysis on the Return on the Investment in the new IT solution
- Detailed analytical ability
- Active TS/SCI w/ CI Poly
- Continually strive to improve efficencies, reduce operational lead times and promote standards for employees to achieve target goals
- Exposure to a wide range of complex Information Systems across a global enterprise
- Work in more formal, executive environment
6
Responsibilities For Process & Business Analyst Resume
- Willingness to consistently innovate,
- Understand the customer requirements and ensure thy are properly captured on all the required documentation for the projects
- Ensure compliance with established documentation standards and processes for each type of document
- Identify and analyse core business processes and workflows impacted by policy or legislative changes
- Be part of the team in process of establishment
7
Responsibilities For Business Analyst Legacy RR Process Resume
- Able to coordinate inputs from several departments, in order to reach a shared vision for IT requirements
- Lead process improvement opportunities from start to finish with support from team members
- Identify overlaps and synergies between projects/initiatives/processes
- Report on progress of established objectives and management budget
- "Hands On" approach
- Job scale 10-11
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