Process Manager Resume Sample
Randy Gerhold
61593 Everette Landing,
New York,
NY
+1 (555) 111 7699
Work Experience
Process Manager
06/2017
-
PRESENT
San Francisco, CA
- Maintaining the Barclaycard digital customer experience
- Day-to-day management of digital processes
- Influencing the design and delivery of small/medium/large change
- Providing leading edge digital expertise and ideas
- Developing and monitoring numerous key performance metrics
- Championing great customer experience in all digital services
- Operating Model and Organization optimization
- Process simplification and standardization using the Citi Lean methodology
- Supporting Program Orient and the Controls Transformation for the Office of the CAO
Itsm Process Manager
01/2015
-
02/2017
Dallas, TX
- Review loan Covenants as set up with the loan documentation
- Review loan Covenants and notes on the Applications where they are set-up
- Liaise with the front office to ensure the borrowers are compliant with the covenants in accordance with the loan documents
- Reach out to the front office requesting the appropriate documents, like personal financial statements, tax returns etc
- Monitor and track exceptions and handle them appropriately
- Issue exceptions wherever necessary and clear them on receipt of appropriate documents
- Calculate Borrowing Base, Liquidity and Debt Coverage as necessary and as prescribed by the loan documents
Operational Process Manager
08/2009
-
11/2014
Los Angeles, CA
- Work on weekly and quarterly exceptions
- Ensure all documentation is uploaded appropriately onto the Dealworks folders
- Work with the onshore staff and collaborate as a team to ensure compliance
- Process Draw requests as appropriate, in a timely manner
- Use available resources to find, review, and set-up loan covenants, and use the information to prepare quality Covenant Agreements and Loan Agreements
- Review current and pending exceptions to covenant agreement terms that occur. Confirm their accuracy and proactively identify an appropriate resolution prior to escalation to extended team members to highlight to Underwriters and Bankers for resolution
- Ensure that credit risk recommendations and mitigations are implemented
- Able to manage things in the absence of the supervisor
Education
University of Maine at Farmington
2005 - 2009
Bachelor's Degree in Engineering
Professional Skills
- Excellent strategic thinking, problem-solving skills and superior analytical skills
- Excellent technology troubleshooting skills, and ability to learn new tools, skills and environments quickly
- Strong management skills, with prior credit or credit operations experience
- Excellent technical skills with hands on experience in configuring & customizing Salesforce.com
- Excellent planning, communication, interpersonal, and problem-solving skills with a strong customer service orientation
- Experience in planning, along with exceptionally strong written and verbal communications skills
- Strong customer service, organizational, prioritization, multitasking, communication and leadership skills
How to write Process Manager Resume
Process Manager role is responsible for analytical, excel, interpersonal, leadership, english, organizational, advanced, computer, business, reporting.
To write great resume for process manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Manager Resume
The section contact information is important in your process manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Manager Resume
The section work experience is an essential part of your process manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Manager resume experience can include:
- Strong analytical skills, coordination skills and excellent written and verbal communication skills
- Demonstrated decision-making ability and sense of urgency; ability to deal effectively with pressure, multiple tasks, deadlines and rapidly changing priorities
- Strong analytical skills, using systems including MS Access, MS Visio and Excel (VLOOKUP and Pivot Tables) experience (desirable)
- Strong written and verbal communication skills, experience in communicating with/presenting to senior management
- Demonstrated excellent communication skills (visual, verbal, and written) and ability to deliver compelling presentations to teams and executive management
- Excellent executive presence with strong communication skills including presentations, verbal and written communication with fluency in English
Education on a Process Manager Resume
Make sure to make education a priority on your process manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Manager Resume
When listing skills on your process manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process manager skills:
- Proven strong influencing skills with evidence of consistently delivering expense reduction opportunities
- Strong problem solving , troubleshooting skills, attention to detail and organizational skills
- Strong problem solving, troubleshooting skills, attention to detail and organizational skills
- Excellent PC/Mac skills including strong Excel experience
- Excellent program/project management skills with strong analytical and process management experience
- Has excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
List of Typical Experience For a Process Manager Resume
1
Experience For Itsm Process Manager Resume
- Excellent written and oral communications skills, technical writing experience, and procedure / instruction writing experience
- Strong analytical and reporting skills and ability to present data using excel
- Strong analytical and problem solving skills including knowledge of process management principles, practices and techniques
- Strong listening, problem solving, negotiation, and facilitation skills
- Strong analytical and PC skills, with an emphasis on training documentation
- Strong organisational skills and the ability to remain focused and flexible in a changing environment
- Good problem solving skills and innovative approaches to solutions
- Strong computer skills including proficiency in all Microsoft Office applications
- Solid knowledge and skills in project management, business analysis and business process practices
2
Experience For IT Process Manager Resume
- Develop your staff by making sure they have acquired the necessary knowledge, skills and experience
- Demonstrated safety leadership skills
- Strong interpersonal communication skills including presentation, written and verbal in the English language
- Very good communication, organizational and analytic skills
- Review the maintenance work backlog and prioritize/schedule work effectively
- Writing, and editing skills
3
Experience For Finance Process Manager Resume
- Working knowledge of OTC end to end processes supported by at least 3 years of experience with proven track of executed improvements
- Experience building and implementing new capabilities with a proven track record of driving results across large, diverse, globally decentralized organizations
- Good ITIL understanding and ability to demonstrate and clearly articulate understanding of Problem, Event Configuration Management processes
- Demonstrated experience leading trend and availability analysis processes in determining future system capacity and demand requirements
- Prior experience in directing and developing personnel under his/her supervision
- Strong strategic thinker with experience developing and analyzing comprehensive strategic business plans
- Management, leadership, coaching and mentoring skills
4
Experience For Operational Process Manager Resume
- Basic programming skills in SQL or SAS
- Proven experience from an Anti-vibration / Polymer manufacturing environment would be an advantage
- Excellent subject matter expertise and relevant experience in managing processes
- People management experience with a proven track record of being able to develop and progress people
- HBO (higher professional education) with 5-10 years of experience/WO (university) with 3-5 years of experience
- Design and effectively implement process improvements that drive Return On Investment [ROI]
- Strong time management with the ability to prioritize and meet deadlines
- Exceptional project management, process design and change management skills
5
Experience For Project & Process Manager Resume
- Prioritize and balance multiple priorities in a fluid environment
- Communicate effectively: verbally and written
- Strong attention to detail, self-starter, strong work ethic, inquisitive
- Superior analytical and critical thinking skills coupled with ability to manage the details while maintain focus on key issues
- High level of communication and inter-personal skills with the ability to collaborate with people at all levels and functions of the organization
- Advance Excel skills required (Formulas, Pivot tables)
6
Experience For Knowledge Management Process Manager Resume
- Advanced computer skills and use of analytical tools
- Effectively plan for and lead the execution of the annual Cold Mill Outage work
- Communicate effectively with supervision/co-workers/hourly operations and maintenance personnel
- Following the feasibility meeting, complete any trials to assess the feasibility prior to presenting concepts to the customer
- Being responsible for the change control within your area, including continuous process risk management and maintaining the validated state of the equipment
7
Experience For Regional Process Manager Resume
- Setting daily, weekly, and monthly operating priorities
- Thinking Strategically - Be able to drive positive changes, promote ownership and demonstrate "My business Mentality", while being client centric
- Setting daily, weekly and monthly operations priorities
- Benchmarking and/or service level assessment experience
- Working Experience in Automotive domain
8
Experience For Six Sigma Process Manager Resume
- Providing all relevant offer into to Merchant Offer Governance for validation
- Supporting operational effectiveness and efficiency of the Incident Management process for all support teams
- Working experience in VBA and SQL
- Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines
- Programming experience in Python/Hive/SAS
- Thinking Strategically - Be able to drive positive changes, promote ownership and demonstrate "My business Mentality"
- Working experience in similar position is an advantage
- Developing the cross-functional and cross-geography relationships required to ensure effective and efficient process and project execution
9
Experience For Technical Process Manager Resume
- Working knowledge and experience in process definition and improvement methodologies
- Demonstrated record of applying process variation reduction tools and engineering solutions resulting in manufacturing process improvement
- Experience in managing, engaging and leading a team and working collaboratively
- Perform compliance testing with a focus on analyzing and validating exceptions
- Experience managing, improving, and implementing processes within a program and across multiple functional areas
- Solid background in manufacturing operations including industrial machinery and equipment, assembly processes and material handling
10
Experience For Global OC Process Manager Resume
- Experience in coordinating and scheduling shutdowns and supervising people
- Mentors and supports a team of Finance Managers and others, including improving subordinate skill sets
- Demonstrated proficiency in creating and showcasing PowerPoint presentations, which includes the use of VIZIO
- Thorough knowledge of effective training and reporting approaches and best practices
- More than 10 years of IT management experience and at least 3 years in supporting policy and process changes in Banking or Financial institution
List of Typical Skills For a Process Manager Resume
1
Skills For Itsm Process Manager Resume
- Strong leadership skills, self directed and the ability to make compliance decisions independently. The ability to work effectively in a team environment
- Proven skills to work effectively across internal functional areas in dynamic/fluid situations
- Good negotiation, facilitation, and consensus building skills; experience with public speaking
- Solid Project Management Skills with experience in major system implementations and process re-design
- Excellent time management and prioritization skills and highly result oriented
- Proven global skills and experience in cross-cultural environment teamwork
- Strong verbal and written communication including solid facilitation skills
- Training and development oriented with prior experience implementing and maintaining effective training programs
- Demonstrated skills in documenting processes and developing repeatable systems
2
Skills For IT Process Manager Resume
- Transport knowledge, skills or experience including regulations such as Working Time Directive and EU regulations
- Strong; Demonstrated experience supporting requirements, data and systems analysis
- Demonstrated skills employing ITSM software, such as ServiceNow
- Proven project management skills, with the ability to manage multiple projects and deadlines at once, while paying attention to the details
- Strong influencing, people, communication & change management skills
- Solid organizational skills, including time management
3
Skills For Finance Process Manager Resume
- Excellent written and verbal communication skills with the ability to present information to employees of varying levels and functional roles
- Proven capacity for acquiring new skills and relevant knowledge in a compressed timeline
- Excellent computer application skills, including MS Office and Visio
- Strong Team Player and relationship-building skills; ability to create trust among diverse teams
- Prior demonstrated experience building relationships with both internal and external business partners
- Team player with strong interpersonal skills, capable of working within a diverse, cross-functional, internal and external team across different time zones
- Customer focused, with strong ability to resolve operational issues and effectively address service situations
- Good communication and interpersonal skills and be able to interact independently with business partners / customers
4
Skills For Operational Process Manager Resume
- Strong Customer manager experience. Ability to prioritize and deliver quality work within a deadline-driven climate
- Understand spreadsheets, charts and technical manuals; Good phone skills required
- Work in a fast-paced environment and be able to prioritize effectively and multi-task
- Excellent mediation and moderation skills, a powerful persuader
- Be flexible, organized, efficient and possess excellent computer skills
- Demonstrated strong ability as a member of a team and a strong desire to learn
5
Skills For Project & Process Manager Resume
- Excellent analytical skills and the ability to evaluate complex processes and financial scenarios
- Strong communication skills (written and verbal). Fluent in English
- Good communication and presentation skills, verbal and written
- Strong Process and People Leadership skills
- Fact focused and strong analytical skills
6
Skills For Knowledge Management Process Manager Resume
- Establish and maintain strong collaborative relationships. Able to work effectively at all levels in an organization
- Able to meet deadlines, Eye for detail, excellent organizational and analytical skills
- Proven process and implementation skills with successes that are measured in terms of cost or efficiencies
- Strong analytical and problem solving mindset with key skills like SAS & Tableau are required
- Strong analytical skills to review and analyse data/information to identify and articulate the key issue and propose solutions
- Strong problem solving and process skills
- Strong leadership skills to lead a group of rail and truck Planners
- Strategic decision-making, problem-solving and thinking skills
7
Skills For Regional Process Manager Resume
- Establish focus and prioritization for our business efforts by coordinating, prioritising and supporting Kaizen activities
- Problem solving, planning and analytical skills to facilitate and focus on continuous improvement
- Sound data handling and Reporting skills
- Maintain Oracle skills by attending user training, user conferences and online forums
- Proven experience in designing and implementing business processes and systems
- Proven experience owning major strategic initiatives and applying structured methodology to change management activities
- Skills in object, data, and / or process modeling, business process design (2-4 yrs)
- Demonstrated experience working with technologies in Agile SCRUM environment
8
Skills For Six Sigma Process Manager Resume
- Project management experience resulting in effective deployment of IT services
- Strong experience leveraging ITIL best practices
- Solid procurement/or related functional experience with 8+ years spent in procurement, finance and/or business process re-engineering positions
- Experience with reporting and 2+ years of experience with analytics
- Manage multiple tasks effectively, track the progress & initiate action when work is stalling
- Self-management skills - ability to work independently and as part of a team, leveraging team strengths
- Interact effectively with all levels of management, including cross-functional stakeholders (e.g. Associate to MD)
- Advanced skills with PC-Based tools including MS Office (i.e. Word, spreadsheet, PowerPoint)
- Prioritize for impact across many competing priorities
9
Skills For Technical Process Manager Resume
- Expert requirements gathering, documentation and traceability skills
- Superior analytical skills and ability to express results clearly in writing
- Has exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action
- Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation
- Experience in working in a Prince2 project environment and preferably also experience in Agile IT delivery and Lean management
10
Skills For Global OC Process Manager Resume
- Has great communication, analytical and reasoning skills
- Communicate in writing effectively with audiences with different legal or technical backgrounds
- Problem solving, analytical, conflict resolution and facilitation Skills
- Experience BSA experience (Data and Systems analysis)
- Served as BSA on multiple project lifecycles; Demonstrated experience in industry (1 – 3 years)
- Effectively communicate & negotiate with others in order to arrive at a mutually agreeable settlement or compromise
- Influence and interact effectively with people from different levels, perspectives and backgrounds
- Lead/influence others effectively
List of Typical Responsibilities For a Process Manager Resume
1
Responsibilities For Itsm Process Manager Resume
- Strong analytical skills to monitor and manage performance and be able to effectively communicate data analysis outputs
- Strong Communication Skills, Team Player, and managing multiple priorities simultaneously without close supervision
- Relevant experience in sourcing, procurement and/or project management, with demonstrated skills in process management and continuous improvement
- Prior demonstrated experience in Network design including contract negotiation and strategic network design
- Strong PC skills (including Excel and Word)
- Strong Data Analytical skills and swift decision making ability
2
Responsibilities For IT Process Manager Resume
- Strong Excel, PowerPoint and VISIO skills for documentation, reporting and analysis needs
- Excellent collaborative and relationship building skills
- Strong Word, Excel, PowerPoint, Visio and Project skills. Familiarity with Access and Business Objects helpful
- Strong problem identification / problem resolution skills
- Strong facilitation skills, can lead meetings, keep attendees on track, document notes & action items
- Project support experience, including proficiency in managing multiple tasks/priorities
- Demonstrated experience in planning and executing projects
- Liaise effectively with internal customers (sales, account management, supporting departments)
- Progressive management and internal consulting experience with demonstrated business results
3
Responsibilities For Finance Process Manager Resume
- Experience in leading operational teams and provide thought leadership to drive operational excellence and enhanced customer experience is an advantage
- Lead a team of skilled, business & operations Analysts in delivering on SLAs and innovative solutions to raise the team effectiveness
- Strong experience in analytical ability including statistical analysis for unstructured business solutions
- Good working experience with RPA / Automation solutions
- Proven experience on presenting proposals and solutions to customers
- Negotiation, networking and service management skills
- Support new team members in working through induction programmes, ensure that they have the necessary knowledge to effectively participate on the team
- Experience with a proven track record in successfully leading the end to end claims process
- Identify productivity, effectiveness and customer experience improvements and drive delivery changes
4
Responsibilities For Operational Process Manager Resume
- Exceptional cross-functional collaboration skills driving change in enterprise-level technical solutions and business processes
- Project Management experience or at least 2 years of Process Management experience
- Project management experience & experience on MS Excel
- Thinking Strategically – Be able to drive positive changes, promote ownership and demonstrate “My business Mentality”
- Proven track record in defining, enforcing, and tracking key business metrics
- Experience leading and assembling high performing teams
- Experience working with and managing processes in workflow management systems
5
Responsibilities For Project & Process Manager Resume
- Contributes to the development of a process knowledge database, capturing events and experiences and writing technical notes
- Attend site feasibility meetings and highlight any processes that are concerning, require validating or not possible
- Experience with data scripting or programming languages such as SQL, Python, or R
- Strong understanding of complex data warehousing environments and ability to troubleshoot issues
- Demonstrated advanced proficiency with Excel, which includes creating/maintaining macros and VBA
- Manage assignments and other responsibilities while adjusting to changing priorities
- Have at least 12 months experience in a similar role including managing people on a line
- Experience creating and documenting IT processes
6
Responsibilities For Knowledge Management Process Manager Resume
- Experience in root cause analysis and problem-solving in a professional setting
- Proven track record in convincing and motivating people without direct hierarchical relationship
- Proven record of managing multiple projects and working to tight deadlines
- Strong and relevant knowledge of working on projects spanning multiple geographies
- Experience managing and developing relationships with customers
7
Responsibilities For Regional Process Manager Resume
- Demonstrated ability to develop and design documents including training manuals, process outlines, flowcharts and implementation procedures
- Experience with end to end process mapping / value stream mapping
- Two (2) years of experience in one or more focused process areas (Finance, Procurement, Order Management, Manufacturing and Planning, etc.)
- Proven record of continuous improvement whilst having the ability to innovate across the working areas
- Update the TAVR CS operational management team by hosting the weekly product prioritization meeting
- Experiences of optics process technology, such as optics Active Alignment, Sensor or display imaging testing
- Strong understanding of engineering development lifecycles and processes
- Experience in defining and delivering process change
- Utilize process management tools to identify process improvement opportunities aimed at improving effectiveness and/or efficiency
8
Responsibilities For Six Sigma Process Manager Resume
- Strong understanding of the processes and goals of all teams supported
- Coordinate, participate in and sign-off user acceptance tests and agree release planning in line with business priorities
- Experience using variation reduction techniques to identify sources of special cause variation and provide common cause variation reduction
- Good understanding of EUR FO and GSC processes
- Good understanding of EUR business and market condition
- Good understanding of EUR customer base and the voice of customer
- Experience managing multiple simultaneous projects in production/operations environments
9
Responsibilities For Technical Process Manager Resume
- Experience coordinating multiple disciplines in a project
- Working experience in medical product environment
- Ensures good quality, schedule and cost of Process Engineering activities within projects
- Experience working with Benefits programs and vendors
- Good understanding of Procure to pay and Source to contract processes
- SQL knowledge and data mining knowledge/experience is an advantage
- Experience of working with ERP systems
10
Responsibilities For Global OC Process Manager Resume
- Experience providing technical solutions for high profile internal customers
- Develop and maintain excellent manufacturing systems
- Strong commitment to reliability and the use of manufacturing excellence tools
- 4 – 5 years’ experience in a production environment in a processing industry
- Previous experience working in a Workforce Management environment
- In-depth working experience in Human Resources, Shared Services Centre operations and/or BPO operations
- Manage, revise and measure the effectiveness of the CZMI complaint handling process and the MDR investigation process
- Experience working with or as an IT professional
- Demonstrated success partnering in a cross functional, team oriented environment
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