Production Services Analyst Resume Sample
Hilma Hammes
336 Delpha Rue,
San Francisco,
CA
+1 (555) 358 7908
Work Experience
Senior Production Services Analyst
07/2017
-
PRESENT
Dallas, TX
- Service request management: Respond to end user requests in a timely manner. Pro-actively identify opportunities to offer an improved service to business users by developing a deep understanding of business processes and listening to on the ground challenges faced by the business teams
- Communication and reporting: Regular communication to business and technology stakeholders in person or via emails, phone, chat, as desired by customers. Ensure effective handovers take place to support team members in other locations. Work closely with the project manager and to understand & report back regular status of assigned tasks
- Continual improvements: Identify, suggest and implement continual improvements through automation or process changes. Perform regular knowledge sharing through documentation and training sessions to other members
- Responsible for providing first point of contact support to internal users by providing day-to-day inquiry/system support for business partners on supported applications
- Consults with technology support and acts as a liaison with business partners during the resolution of system issues
- Understands the end-to-end process to answer inquiries and resolve moderately complex requests under supervision
- Keep abreast of all functions, changes and enhancements
Production Services Analyst
07/2010
-
01/2017
Phoenix, AZ
- Problem & change management: Identify and drive the production changes required to bring stability to production environments. Review application releases and infrastructure changes; look for conflicts or concerns to pro-actively avoid unnecessary business disruption. Perform application health checks to ensure operational readiness after the completion of changes
- Support & operations: Perform routine operational tasks such as morning checks to confirm application readiness for business use etc
- Communication and reporting: Regular communication to business and technology stakeholders in person or via emails, phone, chat, as desired by customers. Ensure effective handovers take place to support team members in other locations
- Continual improvements: Identify, suggest and implement continual improvements through automation or process changes
- Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on-call and handling any weekend activity during major release, BCP etc
- Problem & change management: Identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps
- Support & operations: Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc
Junior Production Services Analyst
10/2006
-
04/2010
San Francisco, CA
- Proficient to work fairly independently on various IT functions
- Resolve routine issues regarding operations, including administration, error messages, on-line transactions, system status and downtime procedures, etc
- Ensure user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems
- Strong customer service and interpersonal skills with demonstrated history of building partnerships across all teams and levels
- A work history of clear and effective written and verbal communications in a professional environment
- Prior work experience that required a consistent attention to detail
- A work history that demonstrates the ability to prioritize, multi-task and work independently
- Service request management: Respond to end user requests in a timely manner. Pro-actively identify opportunities to offer an improved service to business users by developing a deep understanding of business processes and listening to on the ground challenges faced by the business teams. Partner with business teams; do not always wait for requests for help
Education
Fairleigh Dickinson University - Metropolitan Campus
2001 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Good planning and organizing skills Superior analytical/logical problem solving skills
- Able to prioritize work; good time management skills
- Excellent training skills; ability to provide training in a constructive and effective manner
- Excellent and highly professional interpersonal, verbal and written communication skills
- Proficient in English and possess excellent verbal and written skills
- Maintain technical skills through participation in on the job training and recommended training classes
- Superior analytical/logical problem solving skills
How to write Production Services Analyst Resume
Production Services Analyst role is responsible for training, database, windows, basic, securities, integration, trading, planning, reporting, manufacturing.
To write great resume for production services analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Production Services Analyst Resume
The section contact information is important in your production services analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Production Services Analyst Resume
The section work experience is an essential part of your production services analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous production services analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production services analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Production Services Analyst resume experience can include:
- Communication and reporting: Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to support teams in other locations
- Good production services experience and communication skills
- Experience in managing expectations when balancing competing priorities
- Assist Technology Leads in improving productivity resulting in increased cost effectiveness and value
- Or above of relevant industry experience in developing or supporting IT applications
- Demonstrable evidence of driving World Class Supply Initiatives to deliver on challenging objectives
Education on a Production Services Analyst Resume
Make sure to make education a priority on your production services analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production services analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Production Services Analyst Resume
When listing skills on your production services analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical production services analyst skills:
- Good experience in investment banking support environment
- Strong experience of working with UNIX based applications
- Experience in automating real time application monitoring (ideally using ITRS Geneos)
- Experience of directly delivering technical improvement (e.g. development of improved monitoring, reporting)
- Perform first level monitoring of MVS OS/390 to ensure a good overall health of the systems and respond to outstanding messages as required
- Good knowledge of batch operations including scheduling tool ESP
List of Typical Experience For a Production Services Analyst Resume
1
Experience For Production Services Analyst M / F-vie Resume
- Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external clients
- Experience with CI-CD tools including GitHub Enterprise, Jenkins, Maven, and Octopus Deploy
- Experience in application development processes, operational processes
- Experience with midrange platforms (Unix, AS/400, etc.)
- IT experience
- Strong SQL knowledge (Nomuras Prime business uses Oracle and Sybase)
- Technical support experience
- Experience in Application Development, Operational Support environment/discipline
- Setting up new vendor profiles within the EDI system
2
Experience For Post Production Services Analyst Resume
- Establishing new AS2 Connections
- Understanding Oracle schema
- Running Oracle & SQLqueries
- Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
- Perform monitoring and resolve batch failures including abends
3
Experience For Prime Production Services Analyst Resume
- Understand complex business processes and corresponding data models
- Knowledge of new vendor onboarding
- Coordinate and document production job scheduling for all platforms (Windows, Unix, AS/400)
- Adhere to GTI Service Delivery and Technology Policies, Standards and Procedures
- Provide due diligence and escalation on all changes impacting location. Fully scrutinize proposed change details identifying potential impact to the local infrastructure, applications, regulatory requirements and ultimately the business
4
Experience For Senior Production Services Analyst Resume
- Execute key processes such as Asset and Media Management are thoroughly followed
- Timely escalation of issues to the Technology Leads and to the relevant service owners
- Complete a high quality Control Self Assessments in a timely manner
- Provide an easier, smoother experience in line with customers’ raised expectations in regard to the level of service they receive, “obsess about the customer”
- Act as the central point of contact/coordinator for Critical Incident troubleshooting, assessment of CyberSource’s Production Commerce Systems and Data Networks
- Commitment to producing accurate, high quality work in a timely manner
- Interact successfully with all levels of staff, management and clients
5
Experience For Equities Production Services Analyst Resume
- Work independently and know when to communicate with colleagues to provide updates, follow up, obtain assistance, etc
- MS Excel; MS Word; MS Access
- Overtime required based on deadlines established
- Professional demeanor, focused, mature, articulate, and well organized
- Work independently and know when to communicate to provide updates, follows up, and obtain assistance
- Reports to the Manager, Production Services
- Works with HCP internal personnel on all levels and vendor technical resources
- Conducts analytical tasks to identify hardware/software/network performance issues, and works with suppliers and other business partners to determine and complete remediation tasks
6
Experience For Junior Production Services Analyst Resume
- Responsible for work flow prioritization; determines work priorities. Assists in definition and setting of expectations and evaluates work performance of lower level personnel in accordance with Wealth Management Production Services service standards. Recommends associated personnel actions as required by Production Services Manager
- Responsible for risk management; review of high dollar and time sensitive transactions. Responsible for assigned suspense account review. Performs periodic review of processes and controls to ensure risk mitigation. Ensures processes and procedures are in compliance with oversight and audit requirements
- Troubleshoot EDI translation/communication letters
- Knowledge of EDI ANSI x12 operational processes
- Provide application support to wide range of investment management business applications; primarily responsible for supporting critical trading applications and their integration with upstream and downstream systems
- Manage support transition for new applications and functional changes from delivery teams
- Work closely with the project manager and to understand & report back regular status of assigned tasks
- Strict compliance to support processes; adherence to FIL company level policies
- Provide 24x7 Level 1 Data Center Operational support
7
Experience For Production Services Analyst Resume
- Develop and implement monitoring templates for all infrastructure services including server and application performance, disk space usage, network availability, network intrusion, and compliance against SLAs for on premise and cloud services
- Work with Technical and Network teams to develop and perform Data Center disaster recovery exercises
- Provide installation and policy development for Operational support products including scheduling, media management, infrastructure monitoring, print management and CI-CD toolset
- Posses a positive, professional, team-oriented attitude
- Work off-hours in support of projects as required
- Related technology experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support, preferably in the financial services industry and in large organizations
8
Experience For Production Services Analyst M / F-vie Resume
- Strong technical capability - Certification in Linux/Windows administration
- Work with little supervision and assist senior staff in day to day activities
- Take guidance and direction from senior staff members
- Provide a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents
- Support applications in a Windows and Linux environment and troubleshoot network, database and system issues that are often not well documented
- Manipulate basic REGEX queries and shell scripts to provide impact analysis
- Investigate incidents and provide root because analysis based on application behavior and log data
9
Experience For Post Production Services Analyst Resume
- Gauge the scope and criticality of impact and take the appropriate actions to handle the situation
- Review change activates and upcoming maintenance and coordinate with staff to cover the activities. Identify and raise concerns with upcoming changes to management
- Develop monthly and long range production schedules for Packaging as well as direct materials preliminary forecasts for these periods
- Manage package and order swaps, and assess the causes in order to improve customer service
- Proactive alignment of orders to production schedule
- Analyse complex scenarios from both a technical and business perspective, and deliver solutions
10
Experience For Prime Production Services Analyst Resume
- Proficiency in analyzing and isolating anomalies presented via standard alerting utilizing a variety of hardware and software testing tools and techniques. Assist to provide or suggest solutions for the anomalies
- Experience in batch processing, preferably in financial services
- Information Technology Infrastructure Library Foundation Certificate (ITILv3)
- Make decisions guided by policies and circumstances
- Willingness to work on-shift (Days Only Shift Length 12 hours)
- Knowledge of Mobile Payment
List of Typical Skills For a Production Services Analyst Resume
1
Skills For Production Services Analyst M / F-vie Resume
- Hands on experience supporting applications that use the following technologies
- Experience with troubleshooting with Perfmon, Riverbed, or other performance monitoring tools
- Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools
- Experience in developing or supporting IT applications
- Financial domain (investment banking / wealth management) working experience
2
Skills For Post Production Services Analyst Resume
- Experience in a team based and unionized manufacturing/operations environment
- Experience of FIX protocol and ability to understand FIX messages for electronic trading
- Good knowledge of Cloud, Scripting, SQL, ServiceNow, JIRA, FTP/SFTP
- Good understanding of infrastructure aspects, servers, data center etc,,
- Experience remotely managing Linux computer systems
- Successfully manage multiple assignments and changing priorities
- Experience working with multi-cultural and geographically disparate teams
- Work in a multi-task environment, managing interruptions and prioritization
3
Skills For Prime Production Services Analyst Resume
- Possess a proven track record of achievement in a high speed, high volume manufacturing environment
- Keep Technology Rooms and all GTI spaces in the locations always in good conditions, secured, cable managed and nothing is left out of place
- Provide high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self-service tools
- Hands-on experience in UNIX with knowledge on L1/L2 Support roles & responsibilities
- IT experience
- Hands-on experience in Autosys, ITRS & Informatica
- Hands-on experience of using tools such as Remedy, Service Now
- Good knowledge with OFD (Open File Delivery) and Tandem in relationship to Visa’s Clearing and Settlement environment advantageous
- Good transmission knowledge on NDM and FTP
4
Skills For Senior Production Services Analyst Resume
- Good knowledge of UNIX, Windows, Tandem and Linux in a batch environment
- Demonstrates flexibility and willingness to adapt to changes quickly
- Relevant experience in professional services or custom application development
- Experience with management and administration activities in both Windows Server and CentOS/Red Hat Linux environments
- Recycle and validate Linux services and daemons as needed
- Working knowledge of Equity Derivatives pricing and risk management
- Handling user and client queries (often requiring in depth analysis of the technical and/or business logic of our systems)
5
Skills For Equities Production Services Analyst Resume
- Handling user and client queries -often requiring in depth analysis of the technical and/or business logic of our systems
- Monitoring the batch for failed events, Check for feeds & any background failures through ITRS dashboard & e-mails
- Working on AutoSys for all Job related actions
- Understanding Oracle schema,
- Running Oracle & SQLqueries,
- Analytical Thinking: identifying problems and proposing ways to mitigate the risk
- Work with brewing a packaging departments to align schedule with distributor needs
- Partners with all peers in GTI EMEA locations for troubleshooting and also for delivering cross location initiatives
6
Skills For Junior Production Services Analyst Resume
- Execution of the Global GTI Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues
- Develop a daily production schedule for Packaging and order appropriate direct materials
- Plans and orders materials based on long range scheduling plans
- Coordinates graphics changes to facilitate a non-disruptive impact on production while minimizing the cost of obsolete material
- Knowledge of trading investment management process, financial instruments and how they are traded
- Working in a Linux or windows environment
- Working in a environment
7
Skills For Production Services Analyst Resume
- Flexibility and enthusiasm for picking up new areas as the role requires
- Basic Networking and Security Policies
- Additional areas of support include multiple applications using ,.net, and Java
- Commitment to producing accurate, reliable, high quality work in a timely manner
- Work in the Client's Command Center monitoring real time production services
- Work with warehouse to minimize aging, obsolete, hold, & re-stock
8
Skills For Production Services Analyst M / F-vie Resume
- Focus on meeting SLA across Incident, Problem, Change & Request Management processes
- Provide support coverage for the required timeframe in the location, ensuring on call support on a Rota basis if required
- Drive toward accomplishment of projects, even in the face of resistance
- Establish and maintain a 14 day SKU flow in order to project direct material requirements and identify product shortages
- Manages package and order swaps
9
Skills For Post Production Services Analyst Resume
- Plans, schedules, and monitors the flow of product through the system while working closely with other scheduling specialist to maintain adequate material levels, identify shortfalls and monitor performance
- Experience in the production failover and disaster recovery
- Works closely with material receiving and line technicians to ensure material inventories are correct
- Calm approach under pressure
- Knowledge of Charles River overnight batch process or other overnight OMS batch support would be desirable
- B.E./B.Tech./MCA from a recognized university
- ITIL , Service Now , Confluence, Excel
- Identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
10
Skills For Prime Production Services Analyst Resume
- Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves more complex issues
- Interprets, evaluates and resolves issues pertaining to the functional operation of technology products
- Awareness of business or function for which technical support is needed
- Extensive knowledge of various types of assets and liabilities, repos, equities, fixed income, mortgage backed securities, foreign securities and currency exchanges, mutual funds, proprietary funds, municipal bonds, real property, and mineral property with emphasis on their processing requirements
- Proven ability to produce quantifiable benefit through improved operational efficiencies specifically in areas involving automation of manual processing and controls
List of Typical Responsibilities For a Production Services Analyst Resume
1
Responsibilities For Production Services Analyst M / F-vie Resume
- Knowledge of Splunk and Queries
- Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, and dental
- Knowledge of Middleware technologies: TibRV, TibEMS, MQ
- Tools such as Bluestripe, Tivoli, Splunk, Network tools, and Introscope
- Application development and Support roles
- BMC Remedy for Incident Tickets, Change Tickets, and Problem Tickets
- Broad technical knowledge across all infrastructure services (Compute, Storage, Voice and Data Networks, End User Services)
2
Responsibilities For Post Production Services Analyst Resume
- Tenure in their current position (internal applicants)
- Autosys, Confluence, JRA
- IBM HTTP server,
- JBoss, or Citrix
- MS IIS server,
- MS IIS server
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