Production Services Lead Resume Sample
Theodora Larkin
32451 Roberts Isle,
Chicago,
IL
+1 (555) 120 5030
Work Experience
Production Services Lead
10/2016
-
PRESENT
Dallas, TX
- Relevant IT experience (SDLC- Waterfall / Agile, AutoSYS) Proven expertise: MS .Net, WCF/Web Service, Crystal Reports, SQL, Oracle Stored Proc, C#, ASP.Net, SQL query writing to build reports using Crystal Reports, JQuery, HTML, DHTML and Java Script
- Experienced with detection, fixing of web application vulnerabilities which involves code fix and incident/problem management
- Update, track, report & maintain incident status
- Serve as a Subject Matter Expert, display versatile application knowledge and provide technical expertise for problem investigation and resolution
- Able to handle multiple tasks and adapt to a constantly changing environment
- Able to communicate effectively across varied areas including technology, business units and leadership with excellent written and verbal skills
- Years of Software Development and Maintenance experience
- Strong Triage leadership and Problem solving skills
Senior Production Services Lead
03/2012
-
09/2016
New York, NY
- Flexible to work in High availability production organization
- Experience in Consumer Technology Operations
- One weekend per quarter
- Strong written and oral communication skills - Executive level communications needed
- Manage and prioritize conflicts
- RAD development as appropriate (user needs, supplementary tooling as required)
- Infrastructure and Capacity management of all our plants
Production Services Lead-access Management
02/2006
-
11/2011
Philadelphia, PA
- Ensure platform continuity (e.g. BCP planning, testing, execution)
- Participation to a ROTA to ensure adequate coverage across all desks. Current hours of coverage provided by the team are from 07:00 until 19:00 Mon-Fri
- Weekend working to support critical business initiatives such as start of week checks, application rollouts, infrastructure changes or Disaster Recovery tests
- On-call support for escalation of complex issues
- Work with senior management and stakeholders to identify problems, suggest solution and implement improvements
- Willing to work in shifts and on weekends
- Experience in monitoring tools like ITRS Geneos
- Strong knowledge of Windows, UNIX and Shell scripting
- Experience using ETL tools preferably Informatica
Education
DePauw University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Diverse knowledge of technology both software and infrastructure related. Strong technical knowledge as well as good communication, people and project management skills are required
- These technologies include Java and .Net Web technologies, Oracle, SQL Server, Teradata, Linux, AIX, SQL, web servers, networking as well as tools and processes to manage risk deliverables
- Excellent written and oral communication skills, analytical skills are required
- Demonstrated strong analytical and strong task management skills
- Strong ETL Design and development skills. Deep expertise on ETL architecture and solutions providing experience
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
- Experience performing trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
How to write Production Services Lead Resume
Production Services Lead role is responsible for technical, software, research, reporting, analysis, architecture, technology, programming, design, infrastructure.
To write great resume for production services lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Production Services Lead Resume
The section contact information is important in your production services lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Production Services Lead Resume
The section work experience is an essential part of your production services lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous production services lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production services lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Production Services Lead resume experience can include:
- Exceptional project management skills (e.g. planning, organizational , and time management skills)
- Strong results & detail orientation, along with excellent interpersonal skills (e.g. collaboration, teamwork)
- Strong technical problem solving and decision making skills in eCommerce environment
- Strong communication skills for working directly with business/project partners
- Good with troubleshooting issues(L2) and have Remedy experience
- Strong end-to-end testing and implementation experience is required for this opportunity
Education on a Production Services Lead Resume
Make sure to make education a priority on your production services lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production services lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Production Services Lead Resume
When listing skills on your production services lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical production services lead skills:
- Strong communication and business partnering skills along with ability to meet established deadlines accurately
- Strong communication skills, both written and oral is an important quality
- Manage conflicts and have very strong communication skills
- Strong negotiation and mediation skills as well as an ability to be diplomatic in dealings with a variety of areas across the company
- Strong communications skills - able to communicate to multiple audiences (technical/non-technical, peer to executive level)
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
List of Typical Experience For a Production Services Lead Resume
1
Experience For Production Services Lead Incident Management Resume
- Strong experience in Hadoop eco system which includes HDFS, Hive, Sqoop, Scala, Spark Impala and Oozie (2 - 3 years)
- Strong experience in Talend ETL tool
- Practical hands-on experience with ETL implementation using Informatica
- Hands-on experience
- Exposure to navigation and good knowledge of Unix/Linux
2
Experience For Senior Production Services Lead Resume
- Knowledge of ITIL framework including ITSM – Incident, Change and Problem management
- Ensure production support execution aligned to existing ITIL framework, standards and policies and in accordance with the methodology
- Incident management, Problem management, knowledge management, change management using BMC Remedy tool and can provide on-call support
- Monitor Production environments and batch job runs during off hours and weekends
- Oracle databases (Well versed with writing queries and stored procedures)
- Problem/Incident Management, Release/Deployment, Associate Support, Operational Readiness, Application Monitoring, Triage, Change Management, etc..
3
Experience For Production Services Lead-access Management Resume
- Exposure of Job scheduling tools
- Receive and log calls from clients using appropriate processes, procedures and technology
- Support SCM (Source Code Management) tools that are being implemented across firm
- Support partners for performing disaster recovery / failover activities
- Run basic to complex queries in SQL/Oracle
- Deployment tools like Repliweb, HP DMA, Jenkins, UDeploy & Ansible
- Multi-task and provide weekend support on a rotational basis
- Perform incident trend analysis
4
Experience For Global Production Services Lead Resume
- Participate in the team’s QA practices
- Routine meetings with various different teams like business partners, Development, Infrastructure team
- Understand the application architecture to triage different type of production issue
- Experience with support/Leading maintenance activities on time within SLA up to and including releases, annual Disaster Recovery exercises, Compliance, Audit, and GIS /Governance deliverables
- Answers questions from the business as well as provide adhoc queries when requested
- Serves as the escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, service, and production ticket requests
- Provide front line technical support to end users responding to issues related to Problem/Incident Management, Operational Readiness, Application Monitoring, Production Governance related to issues
- Debug and fix production issues by analyzing complex SQL queries & stored Procedures
5
Experience For L Production Services Lead Resume
- Oracle Database, PL/SQL Queries
- Incident management, change management and problem management
- Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner
- Previous experience on an IT Application support team that provided technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
- Act as the first point of support for application incidents
- Identify, diagnose and resolve functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact
- Broad IT technical skills across multiple disciplines, in both applications and infrastructure environments at an enterprise wide level
6
Experience For Production Services Lead-incident Management Resume
- Experience in either triage, operational readiness, disaster recover, or capacity management
- Hands on experience in eCommerce, with IT systems and/or application management
- Highlight functionality issues to developers
- Assist in the translation of solutions into technical requirements
- Develop and utilize appropriate tools to perform work
- Maintain a knowledge base of known defects and issues, process, and techniques
- Provide admin support for a large instance of Subversion & Perforce
7
Experience For Production Services Lead-ariba Resume
- Provide operational support for SDLC tools - Bitbucket (GIT Repository), Artifactory, Datical
- Identify and drive through automation and process improvements
- In-depth understanding of the SDLC and IT projects lifecycles (Release/Change Management Process, Performance/Capacity Management Process, Infrastructure delivery , application delivery, etc.)
- Technical Aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their operational readinessDesired skills:· Subject matter expertise in one or more of the following desired
- Excellent writing and communication skills to facilitate Stakeholder Management along with collaboration outside of region and function
- Proven expertise in Java/J2EE, OOPS, Servlets, JSP, JavaScript, AutoSys, Spring, SQL/PL-SQL, UNIX, Web Services, Web Logic 10.x or above, JMS, SPLUNK
- Flexible to work on-call rotations to support system maintenance and validation during non-peak business hours
- Apply strong business acumen to daily routine
- Relevant IT experience (Production Support, ITIL, SDLC- Waterfall / Agile)
8
Experience For Production Services Lead-teradata Resume
- Monitoring (Introscope, Tealeaf, Splunk, RCEM/VAM, Tivoli)
- Communication in presenting well, client issues including business/client and technical impact
- Express new ideas, concerns and opinions directly to cross functional team in team meetings, face-to-face interactions and via remote-working tools
- Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies
- Manage client and business partner expectations demonstrating empathy to client situations and challenges
- Flexibility to work either first or second shift depending on the service level required of the team
9
Experience For Production Services Lead Resume
- LoanIQ, AFS, ACBS or Any Loan/Lending system
- Systems Administration/Operations/Traffic Management (WebSphere, WebSphere eXtreme Scale, UNIX, mainframe processors and database systems)
- Post Production/Operations Follow Up
- Serve as a subject matter expert for the application within your purview
- Manage complex information, processes and relationships to derive simple solutions with a focus on risk management and mitigation
10
Experience For Production Services Lead Incident Management Resume
- Navigate ambiguity and quickly establish credibility
- Provide stand-by & after hours support on a rotational basis for production support and change activities
- Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation
- Be part of IT production support team providing front line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance related to issues
- Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc
- Flexible to work for extended hours as needed to handle high priority issues
- Assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
List of Typical Skills For a Production Services Lead Resume
1
Skills For Production Services Lead Incident Management Resume
- Strong experience with Middleware including Web sphere, JBOSS, Apache, IBM HTTP. E
- Prior L2/ L3 Production support experience
- Strong experience in Oracle based applications /PLSQL
- Strong tools experience required – Microsoft Excel, Project, Visio and SharePoint
- Work effectively as a member of a team and independently
- Prior court reporting or transcript production experience
- Strong experience in SQL server /PLSQL/ SSIS ETL tool
- Experience managing a ticketing queue (ensuring tickets assigned and resolved in timely manner and provide reporting)
- Experience in Monitoring & Alerting, and Job Scheduling Systems
2
Skills For Senior Production Services Lead Resume
- Experience of dealing directly with hedge fund and/or institutional clients, preferably in a Rates, Credit, Emerging Markets, and FX / client service capacity
- Strong development expertise in Datastage Version 8.5/8.7/9.1,ETL, UNIX scripting and debugging, Oracle, AUTOSYS, TOAD
- Trong knowledge of data and reporting platform standards and controls for financial/regulatory reporting requirements
- Strong knowledge of Logging Tools (Splunk), Application Monitoring tools (Appsight or Introscope)
- Significant experience driving incidents to completion and follow-ups to problem tickets proactively identifying opportunities for improvement
- Thorough understanding of the ITIL Service Framework (Incident, Problem, Release, etc.) and experience of applying the same
- Experience using AutoSys for JIL deployment and batch job monitoring
- Experience with Axiom Regulatory Reporting
3
Skills For Production Services Lead-access Management Resume
- Relevant experience in roles with increasing responsibilities, preferably within a Bank of America
- Good understanding and practical hands with multiple AutoSys jobs
- Good understanding of Netezza database
- Experience in supporting .NET and JAVA Applications
- Able to manage multiple threads of work and balance/decision on risks and competing priorities
- Relevant IT experience (Production Support, SDLC- Waterfall / Agile) in one or more of the following disciplines
- Financial / banking industry knowledge and experience
4
Skills For Global Production Services Lead Resume
- Experience troubleshooting .NET or JAVA applications
- Experience of leading an IT Production Support team, preferably one that is based at a remote site
- Strong understanding of SDLC Concepts
- Experience performing migration of SVN, Perforce, TFS to Bitbucket
- Experience integrating Atlassian products - JIRA & CROWD
- Experience with authentication using CROWD
- Finance Operations experience
- Demonstrate ability to drive resolution for production issues
- Previous experience with REMEDY or AML or equivalent production support tool/ tracker applications
5
Skills For L Production Services Lead Resume
- Previous experience within Collections and Recovery
- Demonstrate ability to take a problem and work to find a solution independently
- Hands-on experience in UNIX with knowledge on L1 Support roles & responsibilities
- Strong technical knowledge: KDB & other databases (Sybase/SQL/Oracle), Q, UNIX / Linux
- Strong grasp of automation / devops tools – Ansible, Jenkins, SVN, Bitbucket
- Relevant IT experience (Production Support, SDLC- Waterfall / Agile)
- Change Management experience, specifically problem and incident management
- Proven expertise in: Preparing the BRD, HLD and test cases
6
Skills For Production Services Lead-incident Management Resume
- Experience of writing SQL queries and generate reports
- Hands on Experience in writing queries in SQL
- Strong results-oriented awareness, with an optimistic and enterprising attitude
- Experience in diagnosing complex technical issues
- Relevant IT experience (SDLC- Waterfall / Agile, post Go-Live warranty support)
- Hands on application development experience and production support in Information Technology with at least 2 years in a management/lead role
7
Skills For Production Services Lead-ariba Resume
- Previous experience in a large financial environment
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
- Experience in a large IT production support environment
- Prioritize remediation activities with delivery teams
- Perform routines like validations for mandatory patch/upgrades/DR activity etc
- Experience with Production support and ETL tools
- Overall IT industry experience of individual: 5 - 8 years suitable for L2 support
- Build a strong relationship with the Application Development Team
8
Skills For Production Services Lead-teradata Resume
- Production experience
- Experience with Subversion , Perforce & Atlassian Bitbucket
- Experience with JFROG’s Artifactory tool
- Investigate, triage issues by validating application and server logs
- Automating repetitive tasks using shell scripts / Splunk / AppDynamics
- Tracking work progress and reporting key issues to senior management and stakeholders
- Triaging simple to complex issues related to production involving ETL, GL postings, Autosys and Oracle
9
Skills For Production Services Lead Resume
- Understanding of Network Terminology
- Working knowledge of Collections & recovery Platforms: UCRS, HRD LAMP, CROSS, RMS, etc
- Using SAP General Ledger preferable
- Programming Languages - Java, HTML, COBOL
- Operating Systems preferably Windows, Solaris or AIX
- Working knowledge with multiple technologies like Java, .Net, SQL, Oracle and similar DB technologies, production support
10
Skills For Production Services Lead Incident Management Resume
- Meeting the Service levels for resolution of reported application issues
- Knowledge of Prod/Contingency patching process for supporting them during patch cycle
- Flexible and Adaptable in regards to learning and understanding new tools
- Proficient in problem solving and analytical thinking
- Application debugging experinece including analysis of dumps (.NET or JAVA Heap)
- Basic GL Accounting/ERP Knowledge
List of Typical Responsibilities For a Production Services Lead Resume
1
Responsibilities For Production Services Lead Incident Management Resume
- Able to debug and fix production issues by analyzing Shell / Hive scripts and Java code. Watch out for timely execution of AutoSys and address any job failures or delays to ensure delivery of data feeds
- Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
- Strong experience in Big Data HADOOP ecosystem which includes HDFS, Hive, Sqoop, Impala and Oozie
- Strong experience in Talend ELT tool
- Strong experience in SQL/PLSQL
- Working experience of ITIL processes
- Experience supporting global payment channel applications
- Experience supporting application that leverage shared services and reside on Application Host environments
2
Responsibilities For Senior Production Services Lead Resume
- Experience in handling production support activities
- Good in UNIX / AutoSys or any scheduling tools
- Proven ability to apply one’s business acumen
- ITIL certification or good insight concepts around incident, change and problem management
- Experience with SharePoint Design & Development
- Working knowledge of distributed and midrange client/server systems architecture in an Enterprise Technology organization
- UNIX shell scripting / Perl scripting / exposure to any scripting language on UNIX
- LMAI, SIAI, Storm, Other Risk ItemsOwnership of managing activity queues for all ‘risk’ related items
3
Responsibilities For Production Services Lead-access Management Resume
- Manage multiple projects and work activities to meet deadlines and develop project management reporting
- In depth knowledge of networking and infrastructure components such as DNS, load balancers, firewall, proxy
- Able to debug and fix production issues by analyzing Shell / Hive scripts and Java code
- Work or lead a technical team from diversified geography and culture to complete strategic planning, mission-critical design and development work
- Basic understanding/exposure to ITIL/ITSM
- Work in non-contiguous shifts including the potential for weekend days
4
Responsibilities For Global Production Services Lead Resume
- Oracle General Ledger expertise, with the abilities to conduct in depth testing and analysis within the broader Oracle environment
- Comfort working in both a technical and functional capacity
- Exposure to Java - Debugging capabilities
- Exposure to Banking / Payments / financial industry
- General Ledger expertise, with the abilities to conduct in depth testing and analysis within the broader environment
- General knowledge of the Rates, Credit, Emerging Markets, and FX markets and the mainstream products in use
- Confidence when dealing with the internal sales force
5
Responsibilities For L Production Services Lead Resume
- Java, Python, Perl, Shell scripting
- Knowledge of UNIX navigation/ shell scripting
- Leading teams in matrixed enterprise environment
- Identify and drive process and system improvements to enhance efficiency
- Able to leverage relationships to influence outcomes and drive decisions
6
Responsibilities For Production Services Lead-incident Management Resume
- Solid technical background across Relational Database (Oracle, Sybase or similar), Unix (Solaris, Linux or similar), Middleware (MQ, EMS or similar) and Web Technologies (Websphere, Tomcat, Apache or similar)
- Work closely with Technology Teams, Development & Testing Teams in supporting Integrated / Independent releases
- Knowledge in Loan/lending systems (LoanIQ, AFS or ACBS)
- Awareness of Reference Data usage and/or Middle/Back Office Operations activities within a financial services institution
- Challenging, fun and supportive environment Opportunity to shape the Production Services organisation and procedures Involvement in a Markets business with ambitious growth plans Training on the broad businesses that are in Markets Highly competitive benefits package including pension and private medical cover
7
Responsibilities For Production Services Lead-ariba Resume
- Obtain consensus across organizations
- Co-ordinate with different stake holders, vendors, LOB, Dev team, Project Management, QA, etc
- Microsoft Office, particularly Excel and PowerPoint
- J2EE Application Servers and Technologies
- Web Servers - Netscape or similar
8
Responsibilities For Production Services Lead-teradata Resume
- Database Servers, preferably Oracle, DB2, or SQL
- Conversant in network protocols
- User of Configuration Management Tools such as ClearCase, SubVersion or PVCS
- Able to debug application exceptions and error conditions
- Monitor batch jobs and handle job failures with in timelines
- Monitor daily data load jobs, application and server logs
- Drive automation and process improvements
- Knowledge of production support to include technology platforms, applications, processes, and procedures
9
Responsibilities For Production Services Lead Resume
- Be personable, articulate, knowledgeable and professional in communication with internal and external clients
- Process-oriented, results-driven, and pays high attention to detail in all aspects of work
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lb
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez
- Java, .NET, Oracle and/or SQL Server, ETL/Informatica, ITSM Remedy, SharePoint, JIRA
- Quick Learner and can work with multiple stakeholders
- Deep Technical understanding of software design, multi-tier architectures and experience in Java, J2EE, REST, SOAP, XML, Java Scripting, Linux/UNIX, shell scripts, MQ, SQL
- Knowledge of WebSphere and APM tools (Splunk, Introscope)
10
Responsibilities For Production Services Lead Incident Management Resume
- Proactive Analysis, Root cause identification
- Work with all levels of management across numerous lines
- Manage release manifests through deployment lifecycle ensuring milestone dates are achieved. This includes governance of release scope to ensure adherence to delivery commitments as well as project health throughout the lifecycle of the release event
- Partner with external delivery partners to align release dependencies and ensure appropriate engagement/information exchange to promote successful release execution
- Risk Mitigation management - Communicate risks associated with late code drops, defects, competing priorities, etc. Escalates appropriately to senior leadership to ensure transparency and proper risk mitigation measures
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