Program / Implementation Manager Resume Sample
Travis Borer
321 Geraldine Path,
Los Angeles,
CA
+1 (555) 782 1334
Work Experience
Program Implementation Manager
11/2016
-
PRESENT
San Francisco, CA
- Communicate project status to project team, stakeholders’ leadership and other PMs associated with projects
- Client management and/or project/program management required
- Experience implementing multiple products for a small to mid size company
- Strong ability to understand and identify implementation risks and develop mitigation strategies
- Proven track record interacting with clients and cross fucntional team members to deliver products and services on time and within budget; excellent client interface & customer service skills
- Strong presentation development skills using PowerPoint
- Absolute integrity and strong, hands-on work ethic
- A healthy intellectual curiosity, desire to learn, and passion for building a successful organization
Senior Manager Program Implementation
03/2012
-
06/2016
Phoenix, AZ
- Learn from mistakes and apply constructive feedback
- Expert proficiency in the use of labor, cost management and project tracking and management tools such as MS Project
- Proven leadership ability including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness
- Expert in Understanding the SDLC and Agile methodology disciplines
- Expert knowledge in various Project Management and Product Development concepts, methodologies and processes
- Thorough understanding of industry and/or business related processes, products, systems, functions and architectures
- Lead/Facilitate project Executive Meeting to obtain schedule, issues, risk and dependency updates
- Document meeting minutes, action items from project status meetings
Manager, Program Management & Implementation
04/2009
-
09/2011
Philadelphia, PA
- Organize and prioritize workload of project resources
- Partner with external vendors, Operations, Marketing, Customer, Analytics, and Product Leaders to develop detailed process maps including ideal process flows and process flows
- Diagram workflow and processes; defining technical interfaces and internal/external transformational processes
- Oversee the implementation of vendor builds and integrations with each other and John Hancock areas
- Oversee the creation of detailed specifications to be used to drive the design
- Document functional requirements across all technical aspects of the solution
- Collaborate with internal teams to ensure efficient cross-functional team interactions, drive prioritization of requirements and design complex technical solutions, resulting in the highest level of customer satisfaction
- Apply a structured business architecture approach and methodology for capturing the key functions of the business
- Responsible for identifying and sourcing solutions between various internal operations and/or from external vendors
Education
University of Phoenix - Franklin Learning Center
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Enjoy your time: Maximize your work-life balance through Paid Time Off (PTO), paid holidays, community volunteer opportunities and discounts on product, entertainment venues, amusement parks and sporting events
- Superior communication skills, including meeting facilitation skills
- Experience working in an oncology practice or clinic with demonstrated leadership skills
- Strong presence and communication skills, both written and verbal. Ability to develop and represents a strong point of view
- Strong passion for improving students’ learning experiences and discovering new teaching and engagement methodologies
- Experience in learning consulting or related experience to include directly supporting and/or managing talent development programs and initiatives
- Demonstrated success with leading and managing multiple stakeholders and priorities in the absence of direct line authority
How to write Program / Implementation Manager Resume
Program / Implementation Manager role is responsible for analytical, oncology, microsoft, retail, credit, training, marketing, procurement, architecture, reporting.
To write great resume for program / implementation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Program / Implementation Manager Resume
The section contact information is important in your program / implementation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Program / Implementation Manager Resume
The section work experience is an essential part of your program / implementation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program / implementation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program / implementation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Program / Implementation Manager resume experience can include:
- Excellent written and verbal communication skills, with the ability to work and contribute in a team environment
- Confidence in using business acumen and analytical thinking skills
- Effectively applies Magellan's methodology and enforces project standards using Microsoft Project or other approved toolkit templates
- EXPERIENCE: 5-7 years comparable business experience in sales, marketing, or program management
- Extraordinary organizational skills, attention to detail and ability to multi-task
- Experience in problem solving and working to tight deadlines and tight budgets whilst achieving good quality outputs
Education on a Program / Implementation Manager Resume
Make sure to make education a priority on your program / implementation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program / implementation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Program / Implementation Manager Resume
When listing skills on your program / implementation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical program / implementation manager skills:
- Effective diagnostic, analytical and problem solving skills
- Track record of results with effective partnering and collaboration skills
- Well-developed organizational and program management skills. Able to translate the requirements of marketing programs into efficient, tactical plans
- Excellent financial and business acumen with analytic & financial planning experience
- Innovative, inquisitive and intellectually curious with highly developed problem solving skills
- Superb project management, operations, and analytical skills
List of Typical Experience For a Program / Implementation Manager Resume
1
Experience For Program Implementation Manager Resume
- Process expertise, experience of creating, analysing and maintaining business process models in a standard modelling tool preferably applying BPMN
- Project Management experience including AGILE Methodology
- Experience in working with stakeholders both internal and external
- Experience of managing large, complex programmes for global organisations preferably within a regulatory environment
- Previous work experience in Compliance as Change Manager / PMO Lead
- Strong ability to understand and supervise a process to assess the quality of deliverables
2
Experience For Senior Manager Program Implementation Resume
- Participates in enterprise wide project planning and strategy planning as required
- Develop and create Powerpoint presentations outlining implementation schedule, checkpoints, progress to date, and other important updates
- Able to discover and analyse complex process flows within a defined process architecture applying a standard notation (EPC/BPMN)
- Periodically analyze the market basket process to verify that internal customer expectations are being met, as well as maximize the efficiency of the process
- Manages all operational aspects of a project and scope
3
Experience For Manager Clinical Program Implementation Resume
- Meets with business process owners and key stakeholders to identify the project's goals, objectives, critical success factors, and success measures
- Develops a detailed project charter to serve as a critical communication tool for key stakeholder buy in and set expectations
- Tracks and assigns resources needed and oversees individual responsibilities
- Prepares for project reviews and quality assurance procedures
- Leads in the establishment and facilitation of Project Management processes and tools
- Experience in business environment including similar position in a corporate organization, relevant business in transition and transformation role, Project Management role
- Awareness of Robotics Process Automation (RPA) concept and possibilities
- Blend of Technology and Process knowledge
- Self-starter able to interact with senior management
4
Experience For Manager, Program Management & Implementation Resume
- Detail oriented and able to produce high quality work
- Serve as an expert and point person for new program implementation for both internal and university stakeholders
- Manage a portfolio of new program implementations with various university partners at the same time
- Develop technology specifications for all systems that support the program
- Responsible for documentation throughout the implementation period in order to ensure all developments are clearly documented and a smooth transition to program management
- Strong change management capabilities with experience in both tactical and strategic programs, and an ability to efficiently transition across topics and disciplines
- Performance and productivity oriented to drive quality Programme performance and delivery within DB
- Able to work both independently and as part of a team composed of internal and external resources
5
Experience For Account Implementation Program Manager Resume
- Ensure the program’s vision and objectives are clearly understood by the project team and applied throughout the project
- Oversee and support all workstream leads and PMs across the integrated project plan to ensure successful delivery on time and on budget, achieving the project’s objectives
- Align with the project’s business representatives about the site specific experience goals, guiding principles and non-negotiables for the new work environment
- Act as a liaison between clinical services and/or internal/external customers related to a variety of issues in or to accomplish Gateway’s mission and goals
- Responsible for scheduling, prioritizing and tracking of projects
6
Experience For Program Manager, ERP Implementation Resume
- Responsible for completing market basket studies for potential and existing clients of SDX and entegra
- Develop and maintain positive and productive relationships with the Business Development Team, National Account Executives, MOGAs, and Regional Account Mangers
- Potential interaction / presentation of market baskets with external clients as requested by internal customers
- Internal and external product research as necessary to complete market baskets
- Self motivated and self-directed
7
Experience For Transformation & Implementation Program Manager Resume
- Data / detail focused
- Accountable for helping control demand within the retail space at Masonite by helping ensure we have the right products, in the right place, at the right price, during the right times
- Program Implementation: Seamlessly integrate product and program launches between Masonite and our key retail partners. Handle the day-to-day operations and processes of our retail business and ensure all operational functions are seamlessly integrated, resulting in continuous profitable growth for the retail team
- Customer Engagement: Ensure customers’ expectations are clearly communicated and are being met by the RRLT. Develop tools and communication cadences that support the RRLT
- POS Analysis: Serve as the gatekeeper to POS data and our PowerBI reporting tool with all key retail customers. Develop tools and reporting outputs that support the RRLT. Deliver regularly cadenced business reports to key members of the Retail Team
8
Experience For Program Implementation & Execution Manager Resume
- Proactive Communication: Serve as a liaison between key functions within the organization. Ensure all key stakeholders (both internal and external) are consistently updated on status of key projects, programs, and business updates
- Jointly create program strategy with Sr. Product Managers, including P&L, merchandising, total landed cost. Create clarity in Program goals and objectives
- Create and manage the program plan; including timelines, milestones, deadlines and deliverables
- Define roles, responsibilities, and decision making authority for each major aspect of the program. Create accountability with functional leaders for decisions, deliverables and good hand-offs
- Proactively identify and solve all issues that could derail the program
- Create new processes and paves the way for innovation to successfully be delivered to the market
- Collaborate, innovate and are a team player. Develop exceptional relationships with internal and external partners
9
Experience For Senior Manager, New Program Implementation Resume
- Travel up to 25% of work week, on average
- Agile Scrum Master
- Work towards launching a federal and state level appliance standards advocacy initiative in both states in collaboration with Massachusetts Program Administrators (PA), MA Department of Energy Resources and RI Office of Energy Resources, and other stakeholders. Interact with legislative representatives and attend and represent the Company at public hearings on an as needed basis
- Program Improvement– Proactively seek ways to generate additional energy savings through the Codes & Standards Initiative, researching/implementing best practices, exploring ways to streamline processes, and developing communication materials. Collaborate with internal partners to develop robust strategies that offer best-in-class approaches to energy savings via codes and standards
List of Typical Skills For a Program / Implementation Manager Resume
1
Skills For Program Implementation Manager Resume
- Demonstrated strong business acumen with the leadership and functional ability to meet business process and capability requirements
- Demonstrated track record of passionate and effective customer advocacy
- Advanced computer skills required (Microsoft Power Point, Word, & Excel)
- Attention to detail, organization, and time management skills
- Category management experience at consumer product goods company and/or mass retailer
- Merchant, category management, merchandise planning or product/brand marketing experience
- Knowledge and experience leading Projects/programs and supervising people
2
Skills For Senior Manager Program Implementation Resume
- Progressive experience including the successful execution of large scale initiatives
- Work in conditions which include multiple and conflicting priorities, extended work schedule and specific time constraints and deadlines
- Knowledge and experience with databases, spreadsheets, word processing, presentation/powerpoint
- A strong team leader, comfortable working collaboratively with others
- Motivated to help create new capabilities for John Hancock, as demonstrated by high energy, enthusiasm and passion for accomplishment
3
Skills For Manager Clinical Program Implementation Resume
- Demonstrated in-depth knowledge of UHS systems, field operations & company culture
- Demonstrated ability to anticipate and solve practical problems and resolve issues
- 6 – 10 years’ experience needed
- Clinical and managed care experience with responsibility for supervision or coordination or oversight and quality improvement of department functions
- Strong mass commercial intuition in order to develop solutions with balance of art and science
- Proven ability to develop a vision and drive organizational change accordingly
4
Skills For Manager, Program Management & Implementation Resume
- Significant experience in a dynamic, fast-paced environment
- Experience in a project manager role
- Consolidation and reporting of non-competitive market basket line items
- Validation of the accuracy and integrity of market baskets performed by other members of the Client procurement Services
- Excellent Foodservice product knowledge
5
Skills For Account Implementation Program Manager Resume
- Driving profitable growth through program commercialization and supporting the national account leaders are key metrics for this role
- Understanding of retail trends, marketplace and knowledge of key mass customers
- Enjoy working in a highly visible, fast moving hallmark team driving for high performance and a winning culture
- Work independently with minimal supervision and to follow a project management discipline, creating and managing project plans and project reporting
- Guide implementation team leaders throughout the implementation by delegating tasks and coordinating training as needed
- Deep understanding of changing technology capabilities and processes
6
Skills For Program Manager, ERP Implementation Resume
- Knowledge of adult learning theory, learning modalities
- Provides on-going market basket training to other departmental personnel in both formal and informal settings
- Work and influence across functional teams while communicating a collaborative sense of shared purpose
- Negotiate and influence without having direct management authority
- Oversee all aspects of program implementation including timeline, project plan, and stakeholder relationships
- Ensure deadlines are met and forecast risks to hitting major milestones or the overall launch date
7
Skills For Transformation & Implementation Program Manager Resume
- Assess and communicate impacts of change in order to minimize risk to launch timing
- Office and Manufacturing
- Responsible for overseeing the implementation and execution of projects for all retail national accounts in North America
- Work autonomously, but excel in a team based environment
- Work in a non-structured, fast paced environment
- Goal Tracking & Development – Monitor progress toward regulatory goals for code compliance, appliance standards advocacy and budget spending, as well as internal goals (key performance indicators) for program implementation. Lead efforts to develop budgets and set targets for the Initiative
- Experience building capabilities in a fast-changing business/start-up environment that enable businesses to exploit opportunities in an environment where both products and the user experience/customer expectations are changing rapidly
- Deep understanding of the linkages between operations, sales, marketing and customer segmentation
- Expert in diagraming workflow and processes and documenting functional requirements
8
Skills For Program Implementation & Execution Manager Resume
- Knowledge of master data management and data warehousing concepts
- Proficient with standard documentation tools (Visio, Excel, Word) as well as Powerpoint
- Multi-task and manage multiple projects in different stages of development and implementation simultaneously
- A highly collaborative professional who can drive partnership, alignment, and communication across HR support and Centers of Excellence areas and the business areas they support
- TRACK RECORD: Successful track record in sales as a highly organized individual who can creatively solve problems, think analytically, multi-task, and make strategic choices that drive growth
- COMMUNICATION: Thorough understanding of and an ability to effectively communicate the Masonite value proposition
9
Skills For Senior Manager, New Program Implementation Resume
- LEADING CHANGE: Champion changes and effectively manage the implementation of new ideas, concepts, processes and various lean initiatives
- Two years of program management work experience in business/industry
- TEAMWORK: Thrives in a team-based work environment
- APICS Supply Chain Professional Certification
- Class A body in white through put analysis and assembly processes including hemming, adhesive applications, and joining technologies, work cell development, including ergonomic analysis, integration of PLC’s, robots, and automated assembly systems into Class A body in white assembly processes
- Manage multiple implementations by executing on timelines and customer expectations ensuring contractual obligations are met
10
Skills For RPA Program Implementation Manager Resume
- Ensure best practices are followed and continuously improve the implementation process by making recommendations and initiating positive changes
- Maintain consistent messaging through the implementation including professional communication deliverables
- Green belt on Lean Six Sigma Principles
- Creation of powerpoint presentations is necessary
- Translate insight driven program strategies into implementation plans, employing deep knowledge of assigned categories, store segmentation, finite resources, and Hallmark and customer priorities.
- Engage in dynamic interactions with customer strategy peers, as well as downstream partners across Hallmark to ensure the strategies come to life at retail as intended
- Lead a team of direct reports and influence a broad organization to complete this work, reflect, learn and iterate, as needed, to drive continued simplicity, efficiency and lean problem solving focus
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