Quality Assurance Representative Resume Sample
Leif Effertz
385 Ledner Well,
Dallas,
TX
+1 (555) 425 2047
Work Experience
Senior Quality Assurance Representative
07/2016
-
PRESENT
Los Angeles, CA
- Develop and execute approved quality procedures ( SOP’s) applicable to the EEM organization and quality function: product documentation review, product release, deviation review/approval, CAPA effectiveness monitoring, change management, laboratory investigation review/approval, complaint investigation review/approval
- Review PQR’s for CMO’s and development of continuous improvement strategies if applicable
- Assure the QC investigations are resolved effectively at CMO’s are compliant, root cause and CAPA plans are appropriate and implemented in a timely manner
- Support reporting of quality metrics according to local procedures, and implementation of continuous improvement plans with CMO’s if required
- Review inbound, outbound or written communication or processes and evaluate Advocate performance based on criteria and impact patient experience, to determine scorecard ratings. Monitor and assess compliance within assigned area
- Partner with Supervisors to develop, communicate, achieve and reinforce quality objectives to drive business results, and work on performance improvements with PCAs. (PIP discussions, quality boot camps)
- Provide recommendations for process improvement based on data analysis and investigation
- Multi-year experience in Supply Chain/Logistics or other relevant experience
- Implement regulatory and quality requirements in various environments
Quality Assurance Representative
10/2012
-
01/2016
Houston, TX
- Needs to be able to communicate effectively with internal and external customers, suppliers and authorities in EMEA
- Organize several projects and spend extra effort as needed to meet project schedules
- Excellent presentation, oral, written and interpersonal skills needed
- Knowledge of bottler and co-packer processes - CSD, packaged water, juice, other NCB’s
- Balance immediate/long term priorities
- Passion in everything that is done
- Conduct multiple survey assessments to clients on a daily basis to confirm that Securitas company standards are being maintained using assigned survey tool
- Develops working relationships with the Branch Staff and Managers to ensure quality security services are provided to the client
- Communicate with non-responsive clients discussing feedback needed for annual client surveys
Aimd Cba Quality Assurance Representative
09/2007
-
07/2012
Detroit, MI
- Follow up with unsatisfactory client surveys to make sure that issues have been resolved
- Sales experience 6+ months
- Training experience 6+ months
- Computer/Attention to Detail Exceptional
- Achieves and/or exceeds follow-up and automated clearing house (ACH) goals
- Responds with urgency to customer rescission, cancellations and other requests
- Confers with supervisor for successful achievement of all program goals
Education
University of New Mexico Valencia Campus
2002 - 2007
Bachelor's Degree in Engineering
Professional Skills
- Good analytical skills, strong problem-solving abilities, and creative resolution skills
- Excellent verbal and written communication skills, including Microsoft Word and Excel
- Demonstrate call handling skills if promotion from within Alorica
- Strong oral and written communication skills, with Spanish language proficiency (verbal, written)
- High level of judgement and problem solving skills
- QMS/EMS internal audits, investigations and problem solving skills
- Effective project management skills; capable of handling multiple projects
How to write Quality Assurance Representative Resume
Quality Assurance Representative role is responsible for training, database, credit, recruiting, security, telephony, reporting, design, travel, events.
To write great resume for quality assurance representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Quality Assurance Representative Resume
The section contact information is important in your quality assurance representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Quality Assurance Representative Resume
The section work experience is an essential part of your quality assurance representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality assurance representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality assurance representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Quality Assurance Representative resume experience can include:
- Strong, verbal, written, analytical, presentation and interpersonal skills
- Communicate effectively with department and project personnel regarding Quality policies and procedures
- Effectively communicate with personnel from other functional units
- Work independently and is able to effectively problem solve
- Experience identifying, analyzing, and documenting
- Good working knowledge of the model building codes
Education on a Quality Assurance Representative Resume
Make sure to make education a priority on your quality assurance representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality assurance representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Quality Assurance Representative Resume
When listing skills on your quality assurance representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical quality assurance representative skills:
- High level of interpersonal skills; demonstrated ability to work independently and with others
- Demonstrate assertiveness skills in the interview process and or through supervisor input and recommendation
- Moderate leadership and decision-making skills
- Able to work effectively with minimal supervision independently and in a team setting
- Moderate interpersonal and communication skills
- Strong customer service/quality background; Excellent
List of Typical Experience For a Quality Assurance Representative Resume
1
Experience For Direct Sales Quality Assurance Representative Resume
- Providing direction for and reviewing and approving deviations, corrective and preventive actions (CAPAs), risk assessments, and effectiveness checks
- Experience in the pharma industry
- Provides excellent and professional customer service
- Strong root cause corrective actions capability
- Strong knowledge of Microsoft Office suite and other business related software
- Experience with field diagnostic tools, specifically a blower door
- Observing, training and updating sales floor on compliance and document information - 5%
- Interacting with customers including complaint investigations, customer inquiries, surveys, and process change notifications
- Performing daily inventories of material
2
Experience For Aimd Cba Quality Assurance Representative Resume
- Communicating patterns/plans of action/compliance concerns to QAM and site leaders - 5%
- Understanding of ServiceNow. Versed in Technology and Education environments
- Provide feedback to managers regarding employees’ progress or lack of progress as a result of observations made during the telephone monitoring process
- Responsible for conducting internal quality audits/monitors of operations teams and providing coaching and feedback
- Participate in visual management meeting for complaint handling team
3
Experience For Eligiblity Quality Assurance Representative Resume
- Assist in the development of successful training activities including observation reviews, ride-along and other activities
- Work in conjunction with training to ensure QA participation with new programs, new hire classes on existing programs and/or changes to programs
- Assist in maintaining training and job aid templates
- Assist in providing cross-training for internal team players
- Monitor and evaluate the quality of incoming and outgoing customer interactions
- Assist partners with writing change controls, deviations, and performing investigations
- Implement new processes, exception and tracking reports, etc. to ensure compliance with investor conversion guidelines
- Complete closing for all sales
4
Experience For Construction Quality Assurance Representative Resume
- Identify and lead quality system improvements that result in reduced cost and improved product quality and serving as QA Rep on other improvement projects
- Complete assigned training in a timely manner
- Provide ongoing QA Call Evaluations to the appropriate Operations
- Participate in on site client review meetings including the development information on quality performance on assigned programs
- Documents detailed coaching feedback on each session as to what the Associate did well and opportunities observed
- Maintain a database to track results of monitoring campaigns
5
Experience For Senior Quality Assurance Representative Resume
- Monitor low performing agents as requested by management
- Audit account actions for proper handling and status changes based on client requirements
- Highly structured and organized, flexible, and adaptable to varying work
- Assist with batch disposition of incoming materials, semi-finished(antigen), and finished materials (vaccine)
- Support during internal/external regulatory inspections
- Assist with internal and external audit preparation
- Support development of procedures to ensure compliance with vendor requirements
6
Experience For HAT Processing Quality Assurance Representative Resume
- Apply and promote the Health, Safety, and Environment Musts and Safe Behaviors
- Ensure compliance with applicable regulatory guidelines
- Responsible for personal safety and a role model for safe behaviors at the site
- Acts as a resource and advisor to account and team through various forms of call monitoring to insure that agents are adhering to policies and procedures when meeting customers’ needs and requirements
- Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
- Directly impact the results of the sales location through best practices for retention
7
Experience For Ubc-quality Assurance Representative Resume
- Directly impact the results of the site QA Team for retention and compliance
- Perform on-site Operation risk assessments of bottling operations to support compliance to QSE requirements. Ensure proper reporting and recording of the assessments
- Perform on-site or desk study audits of primary packaging and ingredient suppliers and ensure proper reporting and recording of the audit results
- Partner with Site and State Quality Managers to ensure the implementation of the Quality, Food safety and Regulatory requirements
- Identify training and competency needs within operations or systems due to new process/product introductions. Develop or source appropriate training materials or skills to ensure that all competency gaps are closed out effectively
- Working with the manufacturing area to proactively identify and eliminate potential sources of quality defects (Failure Modes and Effects Analyses, Gap Analyses)
- Proactively monitor and manage blocked stock inventory
- Reading and responding to customer call reports for potential opportunities to proactively understand and resolve various concerns before they are elevated to a complaint
8
Experience For Wyndham Quality Assurance Representative Resume
- Plan and lead quality culture and awareness initiatives that support continual improvement and corporate strategy
- Developing and maintaining sales specifications, both general sales and customer specific specifications; Statistically analyze data to support appropriate specifications
- Represent the quality function on new product commercialization teams
- Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment
- Accept or reject incoming CFs (complaints), based on above criteria
- Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment
- Follow-up with vendor regarding requested RMAs
- Monitor draft complaints for timely submission
9
Experience For Regional Quality Assurance Representative Resume
- Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data
- Cross-train with Manager and peers for any other assignments as applicable
- Manages and implements the field and internal verification process for a Utility DSM program including the selection and review of assignments, scheduling and performing field QA with and without contractors, tracking performance against metric, and ensuring all necessary forms and materials are completed
- Regularly reviews program QA findings. Based on the findings, leverages best practices and continuous improvement to implement long term solutions in partnership with the client and ICF Program Managers
- Recruits, retains, and monitors contractors participating in the program
- Generates reports to monitor and measure performance and relevant metrics, including corrective action
- Conducts external contractor trainings including webinars and in-field tutorials
- Maintain a thorough knowledge of Alorica’s programs, policies, and technology. Monitor calls and provide coaching and feedback
10
Experience For Quality Assurance Representative for the Rnlaf Ch-& AH Resume
- Manages the process of regularly reviewing and updating critical program documentation. Documentation to include field verification guides and forms, and policy and procedure manuals. Regularly includes updated industry trends and insights into manuals and procedure manuals to ensure program materials are most relevant
- Participates in trade show events as directed by the client
- Completing follow up activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader & management
- Reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QAR partners with all site departments to support sales
- Basic computer skills – MS Office
- Wyndham product and sales process knowledge
- Review construction safety plans and activity hazard analysis
- Conduct construction site safety inspections
- Review and approval of Design-Build Quality Management Plan
List of Typical Skills For a Quality Assurance Representative Resume
1
Skills For Direct Sales Quality Assurance Representative Resume
- Developing, monitoring and reporting appropriate and effective process metrics
- Experience and/or background in auditing practices
- Computer literate with a good working knowledge of MS Word, Excel, Power Point and Access Database management
- Demonstrate a thorough understanding of Quality Assurance practices
- Three to five years of experience in Quality Assurance or related field
- Experience working in a call center
- Residential building science experience required
- Experience in quality monitoring helpful
- Two (2) years of mortgage banking experience required
2
Skills For Aimd Cba Quality Assurance Representative Resume
- GMP experience required
- 1-year GMP experience required
- Self motivated with strong problem solving skils
- Previous manufacturing support experience or technical service background (desired)
- One year experience root cause analysis and solutions development
- Experience with SAP and LIMS (desired)
- Experience in Quality Assurance or Quality Control (desired)
3
Skills For Eligiblity Quality Assurance Representative Resume
- Six Sigma, DOE, root cause analysis and SPC experience/knowledge (desired)
- Excellent customer service both internally externally
- Experience in teleservices industry
- Min 10 years’ relevant experience in Construction Management projects (Senior QAR)
- Previous construction experience with USACE, NAVFAC, or AFCEC
- Strong technical knowledge of residential construction assemblies
4
Skills For Construction Quality Assurance Representative Resume
- Seven (7) years of related Quality/project experience
- Excellent Microsoft Office applications knowledge
- Customer service or training experience required
- Continually strive to improve customer service experience
- 6 months tenure at GC Services or 6 months experience in a Quality Assurance/Control or Quality Audit position
- Writing/revising, reviewing, monitoring and approving quality documentation as required
- Leading quality related root cause investigations including customer complaints-- determining root cause / corrective actions and providing responses
- Investigating, documenting, and resolving deviations or other non-conforming events
5
Skills For Senior Quality Assurance Representative Resume
- Developing, implementing and continuously monitoring quality plans and related control plans, ensuring continuous conformance to quality requirements
- Observing, training and updating sales floor on compliance and document information = 5%
- Managing and leading multiple projects ranging from daily customer responses to long-term quality system improvements
- Developing and implementing statistical process controls using appropriate quality tools and statistical techniques
- Providing direction to Manufacturing, Development, Supply Chain, and Business Organizations on quality assurance issues
- Coordinating and participating in quality audits (ISO, regulatory, customer, supplier)
- Working knowledge of commercial grade dedication and its application
- Maintaining up-to-date lists of drawings and manuals produced by the supplier and of those provided by the client
6
Skills For HAT Processing Quality Assurance Representative Resume
- Communicating patterns/plans of action/compliance concerns to QA Manger and site leaders = 5%
- Communicating patterns/plans of action/compliance concerns to QAM 5%
- Managing corrective and preventive actions identified through external and internal quality events
- Ensuring contractual quality requirements are reviewed, understood and communicated to all affected functions and personnel
- Interacting with suppliers; sales spec & fitness for use requirements and providing appropriate communication to suppliers
- Meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
- Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of company’s mission globally
7
Skills For Ubc-quality Assurance Representative Resume
- Utilizes closing opportunity to identify areas needing improvement for sales professional
- Partners with team and site leadership to develop successful training activities including observation reviews, ride-alongs and other activities
- Completes owner follow up during and after rescission period involving sales participation as necessary
- Perform preflight/post flight inspections, turn around inspections, and servicing when required
- Maintain liaison with customer reps, sub-contractors and suppliers concerning quality issues
- Multi-Tasking and ability to learn quickly
- Verify the integrity and quality of the supplier’s work and if necessary reject all nonconforming work
- Verify and approve the preliminary and final versions of procedures written by the supplier for installation, repairs, inspections and testing
8
Skills For Wyndham Quality Assurance Representative Resume
- Keen understanding of sales process
- Complete ad hoc HAT Processing quality assurance reports
- Support creation and monitoring of Default/Loss Mitigation processes
- Assist sales in accomplishing compliance and retention goals
- Provide guidance and seek guidance in complex issues concerning agency’s policy and procedures
- Completes closing for all sales professionals
- Provides site leadership continuous feedback evaluating program success
9
Skills For Regional Quality Assurance Representative Resume
- Travel, mostly within the USA, is 10-20% and can generally be scheduled 2-4 weeks in advance
- Travel, mostly within the USA, is about 10% and can generally be scheduled 2-4 weeks in advance
- Location is at Lilly Technology Center – North, in Indianapolis
- Computer literacy and proficiency in various software packages (e.g. Microsoft Word, Excel
- Technical or manufacturing experience / familiarity [knowledge of manufacturing procedures and processes for shop fabrication (e.g. machining, welding, heat treatment)
- Knowledge of and experience in application of the following for manufacturing low volume, custom designed components and equipment: CSA N285.0, CSA B51, ASME Sec VIII, ASME Sec III, ASME NCA-3800, ASME NCA-4000, ASME NQA-1
- Experience with standard metrology equipment (e.g. verniers, dial indicators, gauge blocks)
10
Skills For Quality Assurance Representative for the Rnlaf Ch-& AH Resume
- Geometric dimensioning and tolerancing (GDT)
- Knowledge of CMM use
- The Regional Quality Assurance Representative (QAR) provides oversight of the development and maintenance of quality programs, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines
- Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines
- Coordinates legal requests in support of government investigations or litigations
- Serve as the Regional Center’s Safety and Environmental Leader
- Serve as a point of contact with the on-site government representative in the absence of the Lead Mechanic/Site Manager
List of Typical Responsibilities For a Quality Assurance Representative Resume
1
Responsibilities For Direct Sales Quality Assurance Representative Resume
- Collaborates with cross-functional partners (i.e., operations, TSMS, engineering, QC, logistics, etc.) to investigate deviations, reduce compliance risks and
- Provide guidance in root cause investigations and CAPAs utilizing Six Sigma tools
- Assist with the day-to-day Quality operational activities (batch disposition, compliance checks, material handling)
- Quickly understand new manufacturing processes and quality systems
- Knowledge and understating of ISO and cGMP (desired)
- A working knowledge of U.S. Army Corps of Engineers protocol, processes and software
- Review and approve all quality document submittals
- Perform constructability reviews of interim design package submittals
2
Responsibilities For Aimd Cba Quality Assurance Representative Resume
- Develop and implement a comprehensive quality audit plan of design, procurement, construction and testing activities in accordance with any necessary guidelines
- Develop and maintain a database of quality audits and field quality surveillance reports to document the effectiveness of Design-Build Contractors Quality Plan throughout design and construction
- Evaluate the progress of construction and ensure the corrective action is implemented to resolve problems or field related construction issues and any non-conformance matters in a timely and effective manner, while assessing their impact on program costs and schedule
- Conduct routine Quality Program meetings with Design-Build Contractor and Program Management staff to report on quality progress
- Directs functional responsibilities and work schedules of quality assurance personnel
3
Responsibilities For Eligiblity Quality Assurance Representative Resume
- Review and complete legal and sales related documents w/owners
- Serve as a subject matter expert (SME) regarding mortgage servicing, policies, procedures, processes, investor requirements and regulations to effectively complete Quality Assurance reviews and assigned Operational testing
- Execute daily and monthly Quality Assurance reviews and assigned Operational testing based on Quality Assurance review and Operational testing schedules
- Gather, analyze foreclosure/bankruptcy documents, record and communicate Quality Assurance review testing results to foreclosure/bankruptcy teams daily to correct foreclosure/bankruptcy documents before they are filed with courts
- Maintain Quality Assurance review and Operational test results in departmental drive-trackers, MSP, IDESK and Sharepoint
- Review and complete legal and sales related documents w/ owners - 65%
4
Responsibilities For Construction Quality Assurance Representative Resume
- Provide post-sale customer service for sales retention and compliance - 10%
- Maintains list of associates to be monitored, and ensures required number of evaluations is completed each week
- Completes professional comprehensive and extensive notes on each evaluation
- Administers mystery shops, call studies, vendor calibration and IVR interactions studies
- Assist with the development, implementation, and maintenance of quality assurance policies and procedures in an effort to ensure 100% customer satisfaction
- Provide accurate, consistent, and fair evaluations along with constructive feedback
- Collaborate with management to communicate quality of work measurements and recommends improvements
5
Responsibilities For Senior Quality Assurance Representative Resume
- Compile data to generate reports that outline service strengths and opportunities
- Identify Customer Service attributes and developmental needs for successful representatives
- Offer strategies that improve the areas of opportunity for the associate
- Participate in the presentation of the quality process to new hires and coaches
- Participate in weekly calibration sessions to ensure a high level of consistency throughout the Center
- Evaluate the volume of customer interactions for agents within the first 60 days of employment
- Evaluate recorded telephone calls/activities to ensure debt collectors’ compliance with GC Services policies, client guidelines, and legal restrictions
- Log and maintain individual and group results, to be utilized by management for the purpose of personnel development
- Provide feedback and advise managers on account actions based on compliance results
6
Responsibilities For HAT Processing Quality Assurance Representative Resume
- Collaborate with Team Leads and ITS Leadership, utilizing Service Value Assessments to monitor the performance of Customer Liaison interactions in according with ITS Brand Behaviors and established policies and procedures
- Investigate quality concerns submitted by students, faculty and staff
- Audit knowledge base articles for quality and accuracy
- Knowledge of Information Technology terms and industry language
- Maintain confidentiality of all documents and information
- Maintain impartiality in all audits and reviews
- Reviews, scores, and provides written feedback for live, recorded or written interactions with customers
7
Responsibilities For Ubc-quality Assurance Representative Resume
- Uses a quality review form to score the quality of the observed interaction with customers. Documents the strengths and improvement opportunities of the interaction for coaching and quality improvement purposes
- Provides documentation to Customer Care Center Supervisors to deliver the feedback and results. Agent quality scores are tabulated for monthly quality retirements, incentive achievement calculations and performance management system documentation
- Provides recommendations and/or feedback on training needs, positive and negative trends, etc
- Participates in customer care center calibration sessions to gain consistency
- The Quality Assurance Representative reports directly to the Quality Assurance Manager and/or Site Leader
- Real Estate License, as required by state in which employed
- Ensure regular presence in operational areas to monitor compliance and quality systems
- Provides guidance in operational areas to ensure robust quality systems and compliance
- Effectively review/approve controlled documents to ensure quality attributes are met (i.e., non-conformances, procedures, technical studies, validation protocols, change controls, engineering documents, etc.)
8
Responsibilities For Wyndham Quality Assurance Representative Resume
- Assess non-conformances that occur within the local process team
- Mentor and coach site personnel on Quality matters
- Assist with and participate in Lean, Six-Sigma and Operational Excellence activities. Provide guidance to QA team and other areas for these initiatives
- Assist with and oversee the implementation and adherence with the EGQSs
- Serve on project teams, as assigned, to provide Quality and compliance guidance and input
- Make risk-based decisions on product quality issues
- Willingness to travel as needed (typically less than 10% of the time)
- Lead meetings and present technical investigations
- Internal Lead Auditor certification required
9
Responsibilities For Regional Quality Assurance Representative Resume
- Global HR processes exposure
- Issuance of and review of drug product batch records and associated documentation
- Disposition batch records, as required
- Facilitate the resolution of job related questions and comments
- Participate in generation of key team metrics
- Author, facilitate and/or provide direction for deviations and corrective and preventive actions (CAPAs)
- Participate on or support continuous improvement project teams
- Participating in and supporting internal, client, and regulatory audits (if required) to ensure internal operations that impact SISPQ follow regulations and procedures/policies
10
Responsibilities For Quality Assurance Representative for the Rnlaf Ch-& AH Resume
- Maintaining quality systems, processes, and facilities by reviewing documentation for compliance and executing assigned quality tasks (e.g., pre-approving instructions, reviewing documentation of executed records, document drafting)
- Validate and approve deliverables, parts and samples provided by the supplier
- Attend project production meetings, taking notes and communicating them verbally and in writing to the client project manager
- Participate in Risk Management Activities including Failure Modes and Effects Analysis (FMEA), Fault Tree Analysis (FTA), and/or Safety Assurance Cases
- Assist with internal audits and supplier audits (including due diligence) and maintain supplier development partnerships
- Author investigations and participate in Quality Review Boards
- Ensure consistent measurement across the site and the
- Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results
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