Quality Senior Manager Resume Sample
Amaya Kovacek
322 Sterling Squares,
New York,
NY
+1 (555) 665 5724
Work Experience
IT Quality Senior Manager
11/2016
-
PRESENT
Detroit, MI
- Use operational expertise to pilot, incubate and implement new and existing systems and technologies
- Provide national support to computerized maintenance management system relative to system operation, development upgrades, enhancements and or training
- Utilize technical expertise to evaluate Aramark’s operating program standards, measure performance and recommend solutions in order to enhance or improve operations
- Collaborate nationally with the regional Directors of Strategic Development to support facilities programs in selected retention efforts
- Assist in the development, implementation and facilitation of technical training programs for Facilities Front Line managers and employees
- Assures the development and maintenance of a Quality Agreement with the EP’s. Provides input into the development of contractual agreements with the EP’s
- Spanish – Native Speaker/ Equivalent
- English – Excellent Verbal and Written Communication
Quality Senior Manager
11/2009
-
05/2016
San Francisco, CA
- Challenging, complex projects
- Creative and innovative problem solving environment
- Review NDA’s, Statements of Work, Master Services Terms, Frameworks and Terms of Business with a commercial/legal viewpoint on acceptability & approach and escalate as necessary
- Establish and develop strong relationships with departmental and organizational leaders, and champion a culture of teamwork, continuous learning and improvement while maintaining Citi’s values and interests
- Take ownership of the team’s recruiting efforts. Continually raises the hiring bar
- Experience working with QA Tools and Methodologies
- Reviews all audit outcomes pertaining to the EP’s and ensures appropriate and timely corrective actions are identified and implemented
- Monitors efforts to improve the EP’s quality and reliability through ongoing oversight and formal communication programs and forums
- Provides support to the EP’s to facilitate and validate new product introductions. Provides compliance input and support, as appropriate for implementation of analytical methodology and process development initiatives. In conjunction with other internal Merck departments (ACDS-SAS, GPC, EMT), ensures that EP’s are inspection ready for all new product introductions or transfers
Senior Manager TPM Quality
04/2005
-
06/2009
Philadelphia, PA
- Member of PInS’ Business Excellence – Quality (BEQ) Group
- Coordinate with other players in the software development lifecycle –PMs, Bas and developers
- Hands on Test Planning , Management , Preparation , Execution and Reporting
- Manage Budget , Forecast , Allocation
- Develop & maintain resource level plans
- Flexibility to work on complex highly scalable and mission critical enterprise projects with international scope
- Working in agile environment for some applications in the portfolio and integrate well
Education
Maharishi University of Management
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrates sound judgment is setting priorities and decision-making skills
- Improve your knowledge and skills by building strong relations with Customers, Regulators, industry SMEs and internal stakeholders
- Experience in preparing, administering and monitoring quality processes for Alternative Delivery Design-Build or P3 experience
- Good influencing & communication skills, and being able to create and deliver ideas to different audiences
- Analytic, pro-active and effective problem solving skills
- Have leadership experience and possess a proven track record in coaching people from a range of backgrounds and level
- An innovative Operations leader/project manager with strong analytical abilities and experience in Lean methodologies
How to write Quality Senior Manager Resume
Quality Senior Manager role is responsible for manufacturing, auditing, trading, training, database, recruiting, java, reporting, design, travel.
To write great resume for quality senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Quality Senior Manager Resume
The section contact information is important in your quality senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Quality Senior Manager Resume
The section work experience is an essential part of your quality senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Quality Senior Manager resume experience can include:
- Demonstrates quality and leadership skills and has good written and oral communication skills
- Manage work load effectively including plan, coordinate, and prioritize multiple tasks
- Experience in Design or construction, including experience as a Resident Engineer for a large public agency
- Work and communicate effectively with subcontractors, superintendents, project staff, consultants, and owner’s representatives
- Working knowledge of GMP’s, CAPA, and Validation
- Quality control testing and inspection experience, ability to coordinate and manage inspection staff and inspection/testing subcontractors
Education on a Quality Senior Manager Resume
Make sure to make education a priority on your quality senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Quality Senior Manager Resume
When listing skills on your quality senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical quality senior manager skills:
- Proficient at prioritizing and resolving day-to-day prioritization issues ensuring effective and timely resolution
- Good problem solving skills required, an ability to disseminate information quickly and then provide proposed solutions or approach
- Outstanding written and verbal communication skills. Articulate and able to express self clearly and concisely
- Has the ability to respond effectively to changing demands
- Strong Functional Test automation experience and (or) non-Functional testing
- Experience with automated testing tools including writing automated tests and managing teams of automated testers
List of Typical Experience For a Quality Senior Manager Resume
1
Experience For IT Quality Senior Manager Resume
- Ensure that the requirement for quality inspection records, testing and report documentation, and other compliance items are well defined and followed
- Ensure that process for managing project closeout documents is well defined and followed
- Coach the requirements for problem resolution activities for declared and undeclared non-conformance within the Manufacturing facilities
- Acts as the Lead Point of Contact for all quality related activities at assigned CMOs. Is the voice of Alexion for assigned CMOs
- Negotiates contracts and Quality Agreements with assigned CMOs which clearly define cGMP roles and responsibilities
- Ensures Quality Agreement responsibilities are met by partner and Alexion
- Ensure that all aspects of the handling, manufacturing and distribution of biologic and non-biologic drugs are in compliance with the Alexion’s quality management system, the effective Quality Agreement and meets relevant cGMP regulatory requirements
- Ensure that all GMP documentation, including change requests and deviations, either from the external manufacturing partner or from Alexion, are managed in a timely manner according to the Quality Agreement and Alexion SOPs
2
Experience For Senior Manager of Quality Resume
- Perform Alexion batch release of products manufactured at external partners
- Participate in Health Authority inspections and Alexion inspections of external manufacturing partners to ensure successful inspection outcomes and maintain a constant state of inspection readiness at these sites
- In depth knowledge of current regulatory requirements for cGMP operations
- High level technical skills including quality risk management, auditing and pharmaceutical manufacturing and regulatory inspection management. Technical writing skills required
- Travel 25 – 50% of the time
3
Experience For Senior Manager TPM Quality Resume
- Drive quality throughout all phases of the project. Work with other teams to integrate Quality throughout solution development process
- Partner with clients (user acceptance), analyst, development, performance and release management teams to ensure standards and testing KPIs are met across each gate
- Assist in the creation of test strategies to support multiple scrum team
- Participates, as needed, in requirements reviews with business analysts, development teams and technical architects to ensure requirements are clear, concise and testable
- Take initiative to find opportunities to improve the testing process
- Create a unified team environment that fosters teamwork and collaboration
4
Experience For Quality & Standards Senior Manager Resume
- Ensures that team members are aware of and aligned to team goals and objectives
- Leads projects, within their discipline. This typically includes
- Development, maintenance, and improvement of the RSS Madison Quality Management System. Ensures alignment with strategic goals, global quality system standards, federal regulations and standards
- Maintain RSS Madison's ISO 9001 compliance and certification
- Maintain strong ownership of all quality processes, provide quality assurance for design and operations processes. Continually monitor the effectiveness of all QMS procedures and drive improvements as needed
- Responsible for key departmental quality processes (e.g. controlled document management, change management, CAPA, non-conforming materials, deviation management, internal quality audit, training and supplier/vendor quality assurance)
- Responsible for internal Quality system audit program and ensure appropriate, effective corrective action plan development and implementation
- Provide Quality representation on new product development, cross-functional, and multi-site teams, assuring that QMS, regulatory, product and process quality requirements are met
5
Experience For Senior Manager, PWS Quality Resume
- Discuss any QA priorities with Management team and agree on Quality Improvement Actions, deadlines and approach
- Responsible for the provision and analysis of Quality System metrics for Management Reviews
- Direct oversight of engineers, inspectors and administrators who assure the overall quality of the installed product
- Ensure that construction quality plan continuously meets the requirements as specified in contract documents as well as what is determined necessary to perform the work successfully
- Develop transparency, trust, and clear expectations with the Client
- Act as liaison with Client on quality related matters
- Ensure successful engagement with the Client, the Designer’s A/EOR , and Project teams
6
Experience For Senior Manager, External Quality Resume
- Lead internal and external QC and QA meetings with project staff and Sr. Leadership and the Client
- Ensure that there is a clear path to Client acceptance of the works
- Coach and Mentor team members in cases of noncompliance
- Ensure that the project assign Third Party Independent Special Inspection Agencies for on-site and off-site QC and QA Inspections
- Stop work if necessary to resolve matters that affect Quality or inhibit the logical progress of work
- Establish, implement and maintain the SWJV Quality Management System
7
Experience For Country PV Quality Oversight Senior Manager Resume
- Drive ISO9001 implementation across the project
- Management or consultancy of a quality control program for a large and complex construction project (Hospitals, Airports, Power plants)
- Drive continuous improvement across the business
- Conducts audits and reviews/analyses data and documentation
- Contribute/Innitiative in continual improvement of processes and systems
- Provides guidance and participates in the performance of audit procedures
8
Experience For Cbna-o&t-quality Senior Manager Resume
- Manage occupancy and productivity of QA staff
- Train and certify new prospective QAs
- Drive the execution of Continuous Improvement Plans agreed with the client
- Able to take decisions supported by developed documentation and trusted source data
- Drive organizational alignment, awareness and accountability to achieve Quality outcomes goals amongst diverse business units and senior leadership
- Lead development and execution of a consultative model to achieve Caremark client quality outcome performance goals, including the hiring and management of team to deliver engagements
- Lead the creation and delivery of content to win new clients by differentiating CVS Health ability to support their quality goals
- Lead development and execution of business processes that provide oversight and management of the Stars Initiative budget ($14M) to ensure investments generate maximum impact on Stars performance and to maintain actual spend within 5% of approved forecast and budget
9
Experience For PLC Quality Senior Manager Resume
- Lead development and execution of business processes that provide oversight and management of ~$3M financial risk associated with Stars Performance Guarantees, including negotiation of new contracts and mitigation of financial risk associated with existing contracts
- Influences the evolution of quality through advocacy with external stakeholders such as industry organizations like PQA and CMS, as well as primary responsibility to evaluate and communicate impacts of CMS policy changes by collaborating with business partners to execute necessary program and reporting updates
- Support special projects areas as required
- Ensure menu and nutritional compliance to all USDA and ISBE audit standards
- Serve as culinary liaison for development and implementation of automated Back-of-House food production system
- Develop and be accountable for a culture that creates a safe work environment
10
Experience For Emeia FSO Sub-area Directors of Service Quality Senior Manager Resume
- Meet with front line managers and key clients, to identify unique needs/requirements and translate those needs into program elements for that component
- Food Service Operations Execution, specifically around food production and service. This includes in-depth understanding of recipe and portion compliance, scratch production techniques and proper food handling
- Proven ability to project manage multiple problem investigations simultaneously
- Demonstrated ability to successfully build relationships & collaborate with multi-disciplinary teams
- Comply and maintain quality objectives and standards complementary to corporate policies and goals
List of Typical Skills For a Quality Senior Manager Resume
1
Skills For IT Quality Senior Manager Resume
- Demonstrated success in quality management and the resolution of technical challenges require significant appropriate experience
- Have experience of having worked with a manufacturing or operational area, as well as knowledge and awareness of manufacturing quality processes
- Testing experience and 3+ years acting as a leader role
- Excellent knowledge of software testing techniques and testing tools
- Own, design and continually improve an effective governance and audit structure for Manufacturing Quality
- Tware testing experience
- Management experience leading a group of at least 5 people
2
Skills For Senior Manager of Quality Resume
- Solid understanding of agile development methodology
- Excellent in automation scripting language such as python, perl, ruby etc
- Strong interest in learning about the financial markets
- Experience with software design patterns, unit testing and performance/memory analysis
- Full stack development programming experience in C#, HTML and SQL Server Database
- Experience in financial risk calculation and management system or trading tools development
- ISTQB Advanced Level or equivalent qualification/experience in relation to testing certification
3
Skills For Senior Manager TPM Quality Resume
- Strong SQL, shell scripting knowledge
- Experience of working with vendors both on , near and offshore
- Experience with management of contract manufacturing organizations desirable
- Experience of manufacturing processes for biopharmaceutical products required
- Experience negotiating contracts and/or Quality Agreements with partners required
- Liaise with Learning Services Operational Leads on priorities, workloads, client needs
- Automation experience is welcomed
- Ensure there is an effective, executive governance structure for Manufacturing Quality
4
Skills For Quality & Standards Senior Manager Resume
- Build strong, dependable relations with Customers, regulators, industry and the other business functions
- Shows creativity and initiative to improve product test coverage and effectiveness
- Experience with tools such as MS Team Foundation Server (TFS)
- Over 2 years of development experience
- Be good at C# or Java
- Experience on automation framework UIA, Selenium
5
Skills For Senior Manager, PWS Quality Resume
- Demonstrated qualities of leadership, initiative, and resourcefulness
- Demonstrated improvement results in multi-disciplinary performance improvement projects
- Experience in new product introduction and technical transfer of biologic and non-biologic drugs
- Work closely with all IT teams to provide strong leadership to uphold quality and timeliness of dependencies
- Governing the development and completion of a product audit strategy that confirms compliance to the Manufacturing Method
- Ensure process maturity is improved by informing and developing the business and establishing governance of its execution
- Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance
6
Skills For Senior Manager, External Quality Resume
- Work with VPO, DM’s and Director of Culinary to develop various training material to assist in driving operational outcomes to the operating locations
- Be responsible for developing plans for the Manufacturing Quality resources to meet current and future business and functional requirements.
- Responsible for providing leadership and development plans for the Manufacturing Quality resources to meet current and future business requirements
- Lead efforts to automate the existing testing framework to reduce deployment timelines and increase software quality
- Provides Coaching/Training on the QA findings + refresher trainings
- Base decisions on data; take action when knowing a process is not being followed
- Responsible for Training Compliance and reporting
- Provide Quality Functional leadership to the Manufacturing Quality resources
7
Skills For Country PV Quality Oversight Senior Manager Resume
- Conducting system and regression tests
- Decision Making – Level Four
- Perform on-site visits and quality business reviews at external manufacturing partners to assess compliance with cGMPs and Alexion requirements
- Act as quality lead for technical transfer activities at external manufacturing partners
- Responsible for performance of quality risk assessments and driving risk reduction improvement plans and remediation where necessary
- Drive quality compliance and performance metrics with external manufacturing partners. Report metrics on routine basis
8
Skills For Cbna-o&t-quality Senior Manager Resume
- Develop, document, implement and manage a set of testing standards and key quality performance indicators that govern the software development processes
- Develop quality assurance methodology for selected processes, tools and reporting
- Tracks Quality Assurance metrics for all the process activities on an End to End base, providing reports to management
- Deliver/develop training in any phase of a project on speciality area
- Contributes to the creation and execution of the Continuous Process Improvement initiatives – coming from QA findings
- Work with client constituents to develop training material for client front line staff
9
Skills For PLC Quality Senior Manager Resume
- Work with operations to understand menu-engineering and adjust menu as necessary
- Participate in the hiring of dieticians and chefs
- Comply and maintain standards for documenting Quality Processes and adherence to Standard Operation Procedures (SOP) and Work Instructions (WI)
- Maintains a working knowledge of government and industry quality standards
- Responsible for Document Control and trending compliance
- Experience defining projects, collecting requirements, designing process and software solutions, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new software; as well as analyzing cost/benefit of feature selection and communicating results throughout the organization
- Develop strong network with key stakeholder
10
Skills For Emeia FSO Sub-area Directors of Service Quality Senior Manager Resume
- Inspire, coach and build a team of engineers and project managers
- Organized and detail oriented, efficient time management
- Review and analyse load and capacity plans for the Manufacturing Quality resources in the SCU, using that information to develop improvement projects that reduce wasted effort
- Coach the Manufacturing Quality resources in the SCU to ensure compliance to the Production System in the plants
- Understand the Quality Performance element of the Voice of the Customer, develop integrated strategies to address that performance and lead their implementation across the domestic manufacturing plants in the SCU
- Where warranted by impact or complexity, conduct investigations in domestic facilities and support any required interaction with internal and external customers and the presiding legal and or regulatory (airworthiness) authorities
List of Typical Responsibilities For a Quality Senior Manager Resume
1
Responsibilities For IT Quality Senior Manager Resume
- Experience in Data Quality Management is required
- Experience in managing a team of auditors/inspectors and reporting on quality issues and risks; and
- Knowledge and experience with design management process, quality management systems, construction quality assurance and quality control
- Has an understanding of Nabors’ business and how the work within their team impacts and supports the business
- Continue to improve quality metrics and maintain goals
- Be a role model leader with the quality group and all departments
- Utilize different business units for expertise
- Responsible for of all TrackWise™ events and be abreast of trends and communicate
- Notify Global QA Director and GM of any Level III events immediately upon discovery
2
Responsibilities For Senior Manager of Quality Resume
- Demonstrated knowledge of ISO 9001:2008 quality management system requirements and experience in management of Design-Build or P3 quality processes related to Quality Assurance and Quality Control
- A Passion for Quality and Excellence is mandatory
- Strong knowledge of the Quality review and testing process/methodologies, designing test scenarios and test scripts, including understanding various testing techniques
- Possesses a basic understanding of the functional processes of the business areas supported
- Sound judgment, tact, and analytical ability. Excellent interpersonal, communications, and organizational skills. Ability to work effectively with clients, and management and its staff members
3
Responsibilities For Senior Manager TPM Quality Resume
- Accountability – Level Four
- Excellence – Level Three
- Safety – Level Two
- Teamwork & Collaboration – Level Four
- Communication – Level Four
- Leadership – Level Three
4
Responsibilities For Quality & Standards Senior Manager Resume
- Business Focus – Level Three
- Deal with ambiguity. Be able to lead the team out of unknowns and crisis
- Have entrepreneurship. Have the drive to go beyond the scope and defined roles and responsibility in every way that would help the team and the company win
- Knowledge of fixed income market and risk management
- TSA Global regulations & guidelines
5
Responsibilities For Senior Manager, PWS Quality Resume
- Flexible hours, as required, to meet the goals and objectives of the department and the organization
- Champions PPI Business System as “The Way We Do Business”
- Communicate confidently with Senior Leadership
- Industry experience with a background in Technology, Development, Testing, Business and/or similar function preferably gained in a local financial institution
- Taking a proactive role in providing relevant, pragmatic and commercially focused Service Quality guidance and advice to the EMEIA FSO Advisory business that supports commercial goals, and actively supports the firm’s ability to manage risk and quality in accordance with EY mandatory procedures, professional standards & regulatory obligations
6
Responsibilities For Senior Manager, External Quality Resume
- Lead efforts for creation of Data Quality metrics
- Stand alone and show courage under pressure
- Strength to stand out from the crowd and be a voice of Quality
- Understand the Quality Performance element of the Voice of the Customer, develop integrated strategies to address that performance and lead their implementation across the domestic manufacturing plants in the Rotatives Business unit
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