Recording Engineer Resume Sample
Clemens Anderson
560 Ondricka Plains,
Philadelphia,
PA
+1 (555) 825 6329
Work Experience
Contact Center Lead Voice Recording Engineer
06/2016
-
PRESENT
San Francisco, CA
- Maintain the studio (and equipment) so that it’s properly set up for each session. Keep a comfortable atmosphere for talent and directors
- Verify system integrity for global recording systems supporting trade floors
- Oversee and participate in operational troubleshooting, and resolution of system exceptions, both internally and with external vendor partners
- Project and design consulting
- Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
- Develop design requirements and specifications for vendor response and pricing
- Review bug scrubs and track fixes and enhancements required by vendor
- Define detailed technical requirements and scope of work for vendor or bank team implementation
Voice Recording Engineer
06/2012
-
04/2016
New York, NY
- Provide Level 3 design engineering support to operations as required
- Support IT Service Management processes and align designs according to ITIL model
- Drive automation initiatives based on goal of delivering service excellence and meeting bank standards for compliance in the regulated Voice Recording space
- Years of experience in technology role in Voice Recording domain
- Demonstrated ability to work with regulated Lines of Business, Compliance and Legal
- SME in NICE Voice Recorder platform
- Expertise with Trading Floor and Voice technologies provided by vendors such as IPC, BT, Cisco, Avaya, Twisted Pair
Call Recording Engineer
08/2005
-
05/2012
Phoenix, AZ
- Experience with Data Network and WORM Storage
- Experience with Carrier Network Services such as PSTN/TDM/QSIG/SIP
- Knowledge of MySQL, SQL, Scripting, JTAPI, XML, LDAP, Syslog, Active Directory
- Strong inter-personal skills; able to work both independently and in a team environ
- To focus on the strategic investment in technology systems and/or networks to deliver a technical solution. This could be in 5 main areas
- Uses in-depth knowledge of functional/business area and/or specific applications, conducts analysis to identify appropriate applications/solutions
- Focuses on the application of WEB and internet protocol technology to support a client's business strategy
- Analyses systems requirements and conducts high level design of network architectures and complex distributed systems
- With in depth knowledge of industry(ies) conducts analysis to identify bespoke or customised off-the-shelf applications/solutions for that industry
Education
Washington State University
2000 - 2004
Engineer's Degree in Technology Discipline
Professional Skills
- Strong time management skills with ability to provide regular status updates and meet firm deadlines
- Knowledge and skills in general analog and digital audio equipment: expert use, operational assessment and calibration of equipment
- A good team player with tactful communication skills
- Hands on experience with Cisco Voice technologies with 3+ years of related experience in IT industry
- To ensure delivery of an excellent customer experience
- Experience working with core, satellite and CTI servers, including failover triggers and processes, Cisco IPT, BT ITS, Avaya IPT, SIP Recording
- Experience in supporting demanding front office banking environment, but not mandatory
How to write Recording Engineer Resume
Recording Engineer role is responsible for audio, techniques, digital, general, recording, calibration, finance, training, integration, trading.
To write great resume for recording engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Recording Engineer Resume
The section contact information is important in your recording engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Recording Engineer Resume
The section work experience is an essential part of your recording engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous recording engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular recording engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Recording Engineer resume experience can include:
- From sound business & technical experience, identifies integration solutions and implementation strategies for effective exploitation of solution designs
- Frequent evening and weekend concert recording sessions. Restricted working quarters (e.g., recording control room)
- Could be responsible for managing and developing people, but more likely to manage people for specific tasks or projects
- Contributes to defining and recommending strategy and infrastructure investment for a business unit
- Customer Training - To ensure training of customer end users and administration staff is carried out to quality standards
- Responsible for engineering delivery plans for a programme
Education on a Recording Engineer Resume
Make sure to make education a priority on your recording engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your recording engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Recording Engineer Resume
When listing skills on your recording engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical recording engineer skills:
- Solid Web Application Development skills using Javascript, C#, ASP.NET/MVC/WebApi, Node.JS, Visual Studio, Python, SQL and Database Design
- Good Knowledge and experience working in MS SQL2008, 2012, 2014 or MySQL databases: Database structure, administration and scripting – An Advantage
- Expert skills as an audio editor and mastering engineer; knowledge of industry standards and conventions for professional production results
- Skill in analyzing situations/issues, collecting data, making recommendations as requested for management decisions and then implementing approved strategies
- Verint Call Recording experience
- Basic experience with various Phone/Telecom systems including Avaya, Genesys, and Cisco CUCM as well as
List of Typical Experience For a Recording Engineer Resume
1
Experience For Voice Recording Engineer Resume
- Experience capturing and providing call detail records (CDR) for enhanced search and replay capability
- Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc
- Defines transformation strategy for a platform
- New technology - To study existing and new BT UT products and technologies, and to maintain a high level of technical know-how in those areas and to be the lead in those areas
- Support - To provide quality technical expertise and support to customers and service agents
- Customer focus - To develop long and trusting relationships with customers, ensuring they are always kept informed and updated in a timely manner on any escalated issues
2
Experience For Call Recording Engineer Resume
- Standby - To be available to provide remote technical telephone support outside the normal contract hours, and onsite support for major escalated issues
- Processes - Ensure that all appropriate and latest BT global practices, processes and policies are understood and followed
- To act as first level for customer escalations and acts as a positive change agent
- Works across BT organisations to ensure delivery
- To own and be accountable for all project documentations
3
Experience For Contact Center Lead Voice Recording Engineer Resume
- To follow regional standards on right first time and quality of service delivery
- Knowledge in VOIP & SIP phones communication
- Thorough understanding of the Windows Operating Systems (2008/2012/2016), installation and configuration - particularly how to setup Windows networking, user permissions, Group Policy, Login scripts etc. - An Advantage
- Interpret database schemas and/or author queries and stored procedures
- CTI Experience with most common PBX, Switch, ACD and CTI vendors – Avaya Map-D, DLG, CV-LAN, AES (TSAPI), Nortel Symposium, Aspect Prospect, Portal, Contact Server (CMI), Siemens Call-Bridge, Cisco ICM, Genesys – is desirable
4
Experience For Voice Recording Engineer, End User Services Resume
- Experience with Avaya AES Servers in order to provide metadata of VoIP recordings for Avaya phones using DMCC and integration via Avaya TSAPI data link connection
- Willingness to travel to customer location, if needed
- Work under pressure, sometimes for long unsocial hours
- Highly competent spoken and written English and local language/s
- Have the robust/difficult conversations with customers, third party suppliers and stakeholders
5
Experience For Recording Engineer Resume
- Flexible to travel in short notice
- Applications development applications operations experience in an Enterprise (preferably financial services) environment, with an emphasis on Multimedia technologies, application development, automation and integration
- Grasp complex design concepts quickly
- Operational disciplines with regards to systems management, change management, etc
- SIP protocol knowledge
List of Typical Skills For a Recording Engineer Resume
1
Skills For Voice Recording Engineer Resume
- Communicate effectively with customers and partners from varied cultural backgrounds
- Good knowledge in Wintel platforms, experience in other platforms is an added advantage
- Experience with NTR (Nice Trading Recording solution)
- Demonstrated expertise with a variety of music and audio engineering software applications
- Experience with Verint voice recording solutions
- Experience with Redbox voice recording solutions
- Proven ability to work independently and harmoniously as part of a group with frequent interruptions and to meet established deadlines
- Effective awareness of global regulatory control policy standards of voice and metadata capture, long term data storage and retention times
- Experience with Windows Platforms and Active directory as a System\Application administrator - An Advantage
2
Skills For Call Recording Engineer Resume
- Experience quickly and independently learning and adapting to new technology
- Telephony Experience with most common PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco – is desirable
- Production support and operations experience
- Good knowledge in Microsoft SQL Server
- Applications development experience in C#
- Web applications development experience (ASP.NET MVC, jQuery)
- Willing to work irregular and/or long hours
- Understanding of protocols - SIP, H323, H320, TCP/IP, UDP, HTTP, HLS, SOAP and RESTful services
3
Skills For Contact Center Lead Voice Recording Engineer Resume
- Networking fundamentals - MPLS, multicast, QoS, call admission control, latency, content distribution network, firewall traversal
- Willing to pick up new systems and applications
- Part of call out team supporting existing BT voice recording customer base
- Has the ability to find the underlying issue and patterns in complex situations and takes a new perspective on existing solutions to complex problems
- Aptitude for technical authoring and organising useful information such as knowledge base articles
- Work directly with client's System Engineers to support the voice recording infrastructure across the client's organization
- Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the voice recording system
4
Skills For Voice Recording Engineer, End User Services Resume
- Provide basic application training and support to client's Engineers on the voice recording applications as required
- Participate in training classes, or special projects, as needed
- Is able to explain difficult concepts to a variety of audiences, and to ensure that the meaning is understood
- Knowledge of networking and IP/SIP communication analysis
- Knowledge of configuring virtual servers
- To be accountable for all assigned installation projects, and to own all escalated issues relating to that project until resolution
- To conduct onsite installation and system commissioning [depends on project size and complexity.]
5
Skills For Recording Engineer Resume
- To be assist senior staff in the training of either BT staff and/or service agency staff in the location
- Accountability - To have accountability for projects of varying degrees of complexity and risk
- Identify and resolve barriers to achieving customer satisfaction and other targets or to escalate to next level manager
- Perform system maintenance across all sites as required
- Function as primary customer contact for all incoming calls and assigned customer cases by providing telephone, web, and email based technical support for customer’s products
- Ensure the highest level of communication with the customer to meet BT contractual Service level Agreement (SLA) by providing regular updates with respect to progress of each incident, and quickly providing high quality, creative, and timely solutions in a professional manner while demonstrating the highest level of customer service
- Typically ITIL or similarly accredited relevant professional experience in Application Management, or Test and Assurance
- Experienced, fully competent in own area and acts as a key contributor in a more complex / critical environments
6
Skills For Voice Recording Engineer Resume
- Telephony experience, and certifications: TDM, VoIP and CTI are desirable
- Qualified to be and possible member of a professional engineering/science institution and accredited as a chartered engineer
- Has depth of expertise in more than one area and can apply knowledge/skills to a range of activities acting as a source of technical expertise to others in own area
- Able to interpret internal/external business issues and recommended best practice in own discipline and makes changes to own and others work to meet these
- Can act proactively to understand client needs and offer assistance even when not asked
- Aware of profitability needs and can manage costs for specific projects
- Can manage own time to meet agreed targets and develop plans for projects in own area over the medium term, including forecasting/organising all resource requirements and finance
- Can motivate other team members and create informal networks with key contacts outside own area
7
Skills For Call Recording Engineer Resume
- Certification on all NICE Systems, Verint Systems, or Redbox Systems solutions are desirable
- HP, MCSE, MCP certifications are desirable
- Expert user of state-of-the-art, high-end analog and digital mixing mixing consoles (in-line, split designs of up to 60 channels with complex routing, low noise architecture); console automation systems and strategies, signal routing, interfacing, processing, dynamics, etc
- Expertise in digital studio "housekeeping" operations and infrastructures, including digital audio file transfer conventions, compression schemes, hard-disk recording technologies, digital archiving procedures, etc
- Expertise in all aspects and operation of state-of-the-art digital audio workstation technology, including multi-channel recording and mixing operation, de-noising, filtration, etc
- Maintains authoritative, constantly upgraded knowledge of production techniques and skills with an emphasis upon balancing practicality with capturing and maintaining the highest audio quality throughout the all aspects of the production chain
- Knowledge and skills in contemporary (digital and analog) multi-track recording techniques. Familiarity with MIDI and other control and audio interfacing protocols
- Skills and knowledge in the use of various types of professional compression and/or noise reduction devices: operation, compatibility and suitability for use with various types of program material
8
Skills For Contact Center Lead Voice Recording Engineer Resume
- Knowledge and skills in general analog and digital audio equipment: expert use, operational assessment and calibration of equipment. Knowledge of currently available equipment used in most phases of recording and production audio: performance specifications, availability, pricing and suitability
- Excellent communication and diplomacy skills; ability to provide fair-minded leadership and promote a collegial environment in a shared facility, promoting fair and equitable use of equipment, information and facilities by all constituents
- Expert user of state-of-the-art, high-end analog and digital mixing consoles (in-line, split designs of up to 60 channels with complex routing, low noise architecture); console automation systems and strategies, signal routing, interfacing, processing, dynamics, etc
- Maintains authoritative, constantly upgraded knowledge of production techniques and skills with an emphasis upon balancing practicality with capturing and maintaining the highest audio quality throughout all aspects of the production chain
- Knowledge and skills in contemporary (digital and analog) multi-track recording techniques
9
Skills For Voice Recording Engineer, End User Services Resume
- Expertise with a variety of music and audio engineering software applications
- Familiarity with MIDI and other control and audio interfacing protocols
- Knowledge of currently available equipment used in most phases of recording and production audio: performance specifications, availability, pricing and suitability
- Collaborative nature; willing to share ideas, debate solutions and achieve consensus
- Knowledge of Department philosophy and objectives. Ability to act within UC personnel guidelines and in the best interest of the Department while functioning effectively in a diverse ever-changing, time-sensitive environment
10
Skills For Recording Engineer Resume
- Experience of enterprise Voice Recording product solutions, either one or more from Nice Trading Recorder (NTR), Nice Interactions Manager (NIM) and Verba Recording System
- Knowledge of interfacing telephony platforms, Skype for Business (formerly Lync), Cisco Unified Communications Manager, Avaya Unified Comunications, BT Integrated Trading System (ITS)
- Meticulous nature with attention to detail
- Self-motiviated with ability to work individually and as part of a team
- Willingness to adhere to tightly controlled and sometimes complex processes and procedures
- Confidence to verbally present complex technologies to both engineering peers and non technical audiences at the appropriate level with sufficient clarification
- Proficiency in MS Office applications including Visio
- Patience, tenacity and a desire to drive the service forward and make a difference with a natural ability to solve complex issues
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