Recovery Specialist Resume Sample
Mariam Friesen
7116 Trey Curve,
Philadelphia,
PA
+1 (555) 171 5636
Work Experience
Recovery Specialist
02/2017
-
PRESENT
Houston, TX
- Validation of Incident Impact, creation of an impact statement and declaration of P2 Major Incidents
- Coordination of complex time critical technical issues acting as an escalation point to expedite service restoration
- Chair conference calls with Resolution Team maintaining a sense of urgency throughout
- Identification of appropriate recovery actions, agreeing timelines and holding teams accountable for meeting agreed targets escalating when appropriate
- Communicate throughout using appropriate channels articulately expressing all key information to stakeholders
- Chair conference calls with P1SX Resolution Team maintaining a sense of urgency throughout
- Communicate throughout P1SX using appropriate channels articulately expressing all key information to stakeholders
- Respond to, process, resolve and provide information for transactions, inquiries and complaints to and for customers
- Post overpayment refunds and establish initial setups using the Financial Recovery System, MetaVance and Bader
Collection Recovery Specialist
04/2011
-
11/2016
New York, NY
- Utilize the concepts of retro terminations, provider deductions, general overpayments, check reconciliation, subrogation recoveries, stop payments and returned checks to resolve problems
- Allocate refunds to the financial recovery system, adjudicate financial recovery pends and maintain standards of production to meet Financial Recovery Department goals
- Make recommendations regarding the accuracy of claim payments and process improvements
- Contact providers or members to discuss overpayments and arrange recovery
- Review the adjudication of claims for accuracy
- Identify and report inconsistencies relative to the adjudication of claims for contract compliance
- Analyze errors to determine their root cause and develop solutions to meet business objects in a timely fashion
- Prepare and communicate issues and resolutions to supervisors and operational units
Asset Recovery Specialist
01/2008
-
01/2011
Detroit, MI
- Compile monthly reports to determine where process improvements are needed
- Vendor Management Provide vendor support that achieves the department’s goals and objectives through vendor activity reviews for suitability. Determine appropriate actions with minimal management direction
- Strong MS Office skills (specifically Word, Visio, Excel and PowerPoint), ability to process map in Visio and or Word, and design macros in excel
- Experience in vendor management plan with exposure to risk mitigation
- Manage and prioritize multiple projects and activities concurrently
- Demonstrated strong analytical, planning, and problem solving abilities
- Demonstrated strong communication skills Knowledge of 7X24 operational principles
- Receive warm transfers from both CSRs and inbound calling borrowers—files assigned to each agent either by CSR or by themselves via ztransfer to build a personal pipeline
- Follow up on personal pipeline daily by dialing outbound to confirm documents in mail
Education
Fairleigh Dickinson University - Metropolitan Campus
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Acute listening skills, and strong communication skills (verbal, written, phone communication)
- Excellent data entry, typing skills, along with Keyboard Navigation Skills. Proficiency with Office products
- Excellent data entry, typing skills, copy and paste and Keyboard Navigation Skills
- Excellent data entry, typing skills, copy and paste and Keyboard Navigation Skills
- Demonstrated multi-tasking skills and time management skills
- Persuasive negotiation skills. Strong customer service skills
- Excellent verbal and written communication skills including the ability to effectively interact with all levels of management, staff, clients and vendors
How to write Recovery Specialist Resume
Recovery Specialist role is responsible for typing, advanced, microsoft, negotiation, basic, navigation, customer, productivity, software, business.
To write great resume for recovery specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Recovery Specialist Resume
The section contact information is important in your recovery specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Recovery Specialist Resume
The section work experience is an essential part of your recovery specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous recovery specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular recovery specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Recovery Specialist resume experience can include:
- Demonstrates good verbal, social, and writing skills and be able to demonstrate the use of clinically appropriate, non-stigmatizing language
- Excellent listening, oral & written communication skills
- Prior experience working with Excel, pivot tables and a solid knowledge of all Microsoft Office products
- Demonstrated communication skills, including verbal and written
- Detail-oriented and able to demonstrate multi-tasking and organizational skills
- Strong negotiation, consulting and collection skills
Education on a Recovery Specialist Resume
Make sure to make education a priority on your recovery specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your recovery specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Recovery Specialist Resume
When listing skills on your recovery specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical recovery specialist skills:
- Excellent communication skills to effectively provide assistance to both internal and external customers
- Demonstrates effective leadership skills in areas of organization, priortization communication and employee relations
- Excellent communication skills: counseling and persuasion skills
- Strong organizational skills regarding deadlines and working on multiple claims at once
- Demonstrate empathetic listening skills
- Excellent data entry, typing skills, copy and paste and keyboard navigation knowledge
List of Typical Experience For a Recovery Specialist Resume
1
Experience For Collection Recovery Specialist Resume
- Provide a holistic review of the case, incorporating all available information, with a view to effectively advising and supporting our Case Managers
- Valid Nebraska Driver’s License in good standing
- Effectively negotiate with responsible parties
- Experience in coaching, leading and developing others on your subject matter expertise
- Ensures exceptional customer experience by overseeing the loan process from origination to processing
- Demonstrates use of sound judgment to determine appropriate action in identifying and resolving patient care related issues and/or emergencies
2
Experience For Revenue Recovery Specialist Resume
- Experience analyzing and auditing data accurately
- Experience managing and analyzing large sets of financial data in MS Excel
- Operate Wheeled/Tracked Recovery Vehicle, and Material Handling Equipment (MHE)
- Support compliance management and engineering documentation for SpaceX’s fleet of vessels which operate in the Atlantic, Pacific, and Gulf of Mexico
- Experience in the use of functional interviewing, proactive case management and complex communication techniques
- Detailed knowledge of rehabilitation process and experience in applying targeted rehab strategies
- Previous collections experience with greater depth of understanding of Collections and Recovery organization desired
3
Experience For Asset Recovery Specialist Resume
- WGS Professional AND Facility claim processing experience required
- Solid understanding of collection processes, financial principles and channel partners
- Strong understanding of the legalities of corporate finance for delinquency and bankruptcy
- Inspect and report a mechanical problem with any equipment and/ or NTV and ATV’s operated
- Provides a safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care
- Validate customer demographics (phone, address, etc.) to ensure accuracy
- One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use required
- At least basic/beginner skill level in Microsoft Office products is required
4
Experience For Collections & Recovery Specialist Resume
- Prepares claims based on evidence and reports from the Welfare Fraud Investigators
- Receiving and generating calls. Responding to customer inquiries
- Consulting with industry leading Case Managers and provide expert advice
- Creating and implementing case management plans
- Engaging strategic stakeholders in driving customer satisfaction
- Reviewing and interpreting cases holistically
- Negotiating and resolving reimbursement on behalf of our clients
- Listening comprehension, reading comprehension
5
Experience For IT Disaster Backup Recovery Specialist Resume
- Working knowledge of federal, state and municipal collection laws
- Evaluating personal injury claims to determine reimbursement amounts
- Understanding of the Risk Insurance market and associated markets would be highly regarded
- Working knowledge of Epic Software
- Accounting knowledge in any major corporate function
- Coordinating benefits with other auto, homeowners and works compensation carriers and verifying coverage limits
- Assists customers in acquiring and returning supporting documentation needed to get to the gate
6
Experience For Business Continuity Management & Disaster Recovery Specialist Resume
- Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team best practice
- Support vessel management including overseeing vessel logs, maintenance, and crew training requirements
- Provide troubleshooting to borrowers pertaining to Elynx and Customer Connect systems
- Tactful and resourceful in probing for information leading to the location of the
- Perform minor roadside repairs and assistance to include but not limited to Trouble shooting, jump starting and other minor repairs
- Analyzes loan application to determine supporting documentation needed to enter processing
- Provide outstanding service, setting AMP apart from our competitors
7
Experience For Overnight Recovery Specialist Resume
- Perform skip tracing to aid in locating learners
- Working in billing accounts receivable and collections
- Provide maintenance on files to ensure they go IDC (Initial Disclosure Complete) and into processing, such as, FHA & VA case #s, transfers, etc
- Resell loans to all borrowers that express an interest in cancelling
- Locate customers with whom the bank has lost contact, using various
- Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
- Is responsive to customer needs and sets expectations moving forward in the process
- Competent and comfortable in the use of functional interviewing, proactive case management and complex communications techniques
- Enter call information into call tracking databases; input updates to learner records
8
Experience For Incident Recovery Specialist Resume
- Take ownership of learner issues and work collaboratively with internal partners to bring resolution
- Support fabrication of recovery solutions including vessels or land based pads in ports, dry docks, or other centers of fabrication
- Support recovery dynamic positioning and/or telemetry operations
- Recognizes and reports unit/program specific safety, facility, clinical, or other concerns to supervisor timely, accurately recording same
- In-depth understanding of the bank’s general operations and systemic functionality
- Adhere to policy and compliance guidelines regarding security of customer information. Includes RBS Citizens, local, state and federal laws
- Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws
- Knowledge of Managed Care billing practices
9
Experience For Equipment Recovery Specialist Resume
- Enjoys dealing with the public
- Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone
- WGS Processing Required
- Knowledge and understanding of medical/managed care terminology required
- Knowledge of CPT, ICD-9 and HCPC coding required
- Working with COB, CPT, HCPCS and ICD-9/10
- In billing account receivable and collections
10
Experience For Mental Health Recovery Specialist Resume
- Upload documents and alert disclosure department
- Utilize Freedom software: Sales Portal and Scripter
- Review income/asset documents to ensure loan qualifies and debt to income is in line
- Analyze FNMA DU (Desktop Underwriter) Findings and rerun DU when necessary to ensure we have an approvable loan
- Order WVOE (verification of employment) and CS (credit supplements) when necessary
List of Typical Skills For a Recovery Specialist Resume
1
Skills For Collection Recovery Specialist Resume
- Excellent oral communications; counseling and persuasion skills
- Listening and Negotiation Skills
- Provide a holistic review of cases, incorporating all available information, with a view to effectively advising and supporting Case Managers
- Knowledge of basic psychiatric and nursing skills, including nursing interventions is essential
- Effectively preparing clear and accurate financial reports, organizing multiple financial spreadsheets and conveying summaries of data
- Communicates effectively with nursing staff for inquires on location of records and/or missing charts
- Knowledge of basic nursing skills and interventions, as well as mental and physical health conditions and terminologies
2
Skills For Revenue Recovery Specialist Resume
- Communicates effectively utilizing both verbal and written methods
- Possesses or is capable of acquiring superb negotiation skills
- Judgment and Problem-Solving Skills
- Exceptional organizational skills to maintain current work load
- Demonstrated history as a strong closer
- Customer Service Experience/Collections experience with an emphasis on Auto Collections
- Develop, modify, and initiate effective messaging campaigns to encourage large groups of learners to take action to maintain financial good standing
- Advanced customer service skills. Comfortable handling difficult customer situations
3
Skills For Asset Recovery Specialist Resume
- Speak clearly, concisely and effectively, listen to, and understand information and ideas as presented verbally
- Demonstrated history of problem solving, quick thinker using the best judgment to provide a win/win solution to saving business within guidelines
- Reviews and validates paid claims for overpayments using various techniques including system-based queries, specialized reporting, or other research
- Reviews and validates paid claims for overpayments using various techniques including system-based queries,
- Strong written and verbal communication to varying audiences
- Demonstrate concern for customers, working together toward a mutually agreeable repayment arrangement
- Experience of working in EY or similar organization
4
Skills For Collections & Recovery Specialist Resume
- Experience working on Auto claims
- Liability Claims handling experience
- Models appropriate life skill behaviors, i.e., hygiene, grooming, dress, manners and language
- Proven ability working in a team atmosphere; in a fast paced, fun environment
- To Be Willing to Operate as a Member of a Team
- Experience with Managed Care billing practices
- Experience using a high-end CAD software design package (e.g. NX, CATIA, ProE)
- Experience working with fluid or electrical systems
5
Skills For IT Disaster Backup Recovery Specialist Resume
- Experience supporting test operations
- Experience working in a financial institution
- Formal legal training in bankruptcy law as a paralegal is a strong advantage
- Experience working with engineers and technicians
- Demonstrated ability to use a PC, including Word, Excel, required
6
Skills For Business Continuity Management & Disaster Recovery Specialist Resume
- Collections and customer service experience
- Maintains good punctuality and attendance
- By behavior, demonstrate adherence to the company’s core values
- Demonstrate concern for customers and a willingness to find solutions
- Organized work habits. Able to prioritize and manage daily workload
7
Skills For Overnight Recovery Specialist Resume
- Demonstrated ability to communicate both verbally and in written form
- Experience in claims
- Dependable self -starter, able to prioritize work, meet deadlines, and attain results
- Experience in mortgage loan processing
- Overseeing the Vocational Work program to including hiring, vocational class and documentation, managing resident’s affairs
- Planning and coordinating department events
8
Skills For Incident Recovery Specialist Resume
- Building strategic and collaborative internal relationships with key stakeholders
- Outgoing, assertive, competitive, persuasive
- Monitors status of pending work and follows up with appropriate entity to ensure timely and accurate handling of salvage processing
- Audits paid claims for overpayments using various techniques including systems-based queries, specialized reporting, or other research
- Are fluent (reading, writing & speaking ) in English & Spanish
- Thorough knowledge of leasing, lease pricing, bankruptcy, accounting, and tax issues
- Help individuals in setting and achieving their own needs, wants, and goals
9
Skills For Equipment Recovery Specialist Resume
- Proficiency in WVO operating systems including Mainframe/CSS, Client Application, Wyndham Owner Worksheet/Lookup Tool, CDC
- Communicates with insureds or claimants regarding salvage titling issues
- Basic understanding of accounting general ledger structure
- Daily follow up and search of missing charts noted on the missing chart list
- Former United States Coast Guard member working in compliance, inspections, or engineering
- Able to develop relationships with other financial institutions and state government offices in pursuing information for reclaiming assets
- Recover product from customers who have not returned items, charging fees as needed
- Consistently exceed the expectations of our customers, while still enforcing our company policies
- Assist accounting/finance department with ad hoc requests
10
Skills For Mental Health Recovery Specialist Resume
- Utilize methods of collection under terms of the contract, depending on the
- In-house or industry training courses are beneficial
- Technical background in infrastructure operations/engineering
- Expert understanding of WVO product
- Tax-free flexible medical spending account available
List of Typical Responsibilities For a Recovery Specialist Resume
1
Responsibilities For Collection Recovery Specialist Resume
- Strong management and engagement skills for a wide variety of stakeholders
- Experience (Required): 1+ years’ asset recovery (Repossession) experience
- A strong problem solving ability and a naturally inquisitive nature
- A proven customer focus with the ability to create trust and achieve shared goals
- Comprehend prior servicer payment histories
2
Responsibilities For Revenue Recovery Specialist Resume
- Provide a high level of recovery service, rehabilitation coordination, disability management advice and coaching to claims teams
- Identify the customer's recovery needs, develop innovative strategies facilitating recovery and return to work within the earliest realistic timeframe
- Understands the impact of influencing factors beyond the medical diagnosis, expertly elicits these from all stakeholders, and incorporates these into holistic case management practice
- Act as the first point of escalation for medical related issues for Case Managers within AMP and be responsible for recommending and coordinating the involvement of other internal and external specialists
- Partner with our Case Managers in the development and execution of case management plans, providing status updates as required
- Implement case management planning and assessment activities assigned to proactively drive the case toward the optimal claim outcome
- Contribute to identifying ways to enhance the current recovery model to maximise results
3
Responsibilities For Asset Recovery Specialist Resume
- Broad knowledge of one or more specialty areas including medical, financial and legal
- A collaborative mind set with the willingness to share insights and learning's with others
- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
- Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
- Update demographic and other additional information on borrower accounts via the servicing system
- Directly communicate with customers on outstanding invoices and past due amounts
- Evaluate the credit of new and existing customer
4
Responsibilities For Collections & Recovery Specialist Resume
- Positively engage our customers to empower, educate, build trust, rapport and maintain transparency of the claims process
- An appropriate qualification in Allied Health or Health Science
- Coach and develop more junior members of the Outage Management team by
- Be able to determine impact of incidents often in high pressure, time-critical situations with limited or no supervision, taking responsibility to provide information to Incident Recovery Managers to allow declaration decisions to be made
- Review the Region’s IT technical and people recovery plans to ensure soundness, meeting regulatory and internal/external audit requirements and coordinate with DR leaders for each of the technical areas such as Storage Operations, UNIX Ops, DBA, Network Operations, etc
- Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances
- Facilitate communication with SPOC and other business partners or vendors to ensure services provided are meeting predetermined SLA’s
- As new cords are required to be implemented by investors work with lines of business to develop process to identify and report accurately
5
Responsibilities For IT Disaster Backup Recovery Specialist Resume
- Timely and accurately manage a portfolio of quote requests on 1st mortgage loans
- Respond to quote related inquiries received from other Lines of Business
- Work closely with other Lines of Business and teams within the foreclosure area to insure customer and attorney quote inquiries are handled expeditiously
- Insure adherence to all Regulations, state and investor/insurer guidelines
- Internal contact with other departments such as Loss Mitigation, Property Preservation and externally with foreclosure attorneys
6
Responsibilities For Business Continuity Management & Disaster Recovery Specialist Resume
- Participate in loss prevention by employing strategies that provide an adequate protection for the Bank with respect to its’ interest in the collateral securing the loan, while maximizing the cost containment opportunities
- Experience: 2+ years’ skip tracing
- Accurately assess the consumer’s financial condition by conducting thorough inquiries
- Determine the reason for delinquency and find creative solutions to resolve the situation
- Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures
- Adhere to the State and Federal regulations pertaining to collection activities
- Meet corporate standards for call quality assurance and structure
- Achieve an average of 90% of key performance indicator goals (calls / RPC’s / promise kept rate)
- Average quality assurance scores of 94%
7
Responsibilities For Overnight Recovery Specialist Resume
- Consistently achieve 90% of monthly revenue target
- Compiles data from Medicare records, beneficiaries, providers, attorneys, employers and other insurance companies to determine possible secondary payer interest
- Researches available data, analyzes and interprets Medicare secondary payer regulations to determine liability
- Coordinates efforts with beneficiaries, attorneys, employers and other insurance companies to ensure compliance with time and quality regulations
- Communicates with third parties as necessary to determine accuracy of transactions
8
Responsibilities For Incident Recovery Specialist Resume
- Updates the Common Working File (CWF) via the Electronic Correspondence Referral System (ECRS) when changes in beneficiary MSP status are identified to facilitate pre-payment savings
- Identifies mistaken Medicare primary payments, initiates recovery and issues initial conditional payment letter
- Manage and oversee the performance of a portfolio of consumer accounts
- Work as a team to ensure the individual and team portfolio is optimally services
- Meet and strive to exceed performance metrics and team goals
- Attention to detail. Professional phone etiquett
- Work as a team to ensure the individual and team portfolio is optimally serviced
- Attention to detail. Professional phone etiquette
9
Responsibilities For Equipment Recovery Specialist Resume
- Understand Coordination of Benefits (COB) guidelines
- Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
- Perform additional collection activities related to collections documents and reports
- Coordinate recovery efforts within a customer service territory
- Recognize customer relations problems and find appropriate resources to help solve the problem
- Research customer requests and process corrections as necessary
- Serve as point of contact for internal and external customers
10
Responsibilities For Mental Health Recovery Specialist Resume
- Participate in year-end audits
- Work in a team environment that requires quick turnaround and quality output
- Adhere to corporate credit policies across the Company
- Conduct ad hoc analysis and other projects as assigned
- Apply concepts such as fractions, percentages, ratios and proportions to business problems
- Communicate with learners and third parties regarding receivable account balances, past due invoices, and payment/financial aid options via email and phone, inbound and outbound
- Utilizes appropriate coversheets to distinguish charts as outpatient, priority and thinned charts
- Maintain required records and update systems with credit/collection information for use in reporting, audits, and accounting backup
- Troubleshoot systems issues within iGuide and Touchnet (credit card payment processing system)
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