Relationship Officer Resume Sample
Remington Kozey
42471 Adolphus Junctions,
Detroit,
MI
+1 (555) 822 3581
Work Experience
Senior Premier Relationship Officer
02/2017
-
PRESENT
Dallas, TX
- Adheres to and supports Key’s compliance culture. Acts as a resource to the Team for all deposit and loan related compliance matters. Knowledgeable about applicable federal, state and compliance regulations., including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence
- Coordinates set-up of new and maintenance or closing of existing deposit accounts. Works in tandem with Relationship Managers, Credit partners and CCDO to ensure daily resolution to client’s overdrafts and insufficient funds
- Adheres to and supports Key’s compliance culture. Acts as a resource to the Team for all deposit and loan related compliance matters. Very knowledgeable about applicable federal, state and compliance regulations., including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence
- Reduce the time spent on process and administrative tasks by PRM to increase PRM’s capacity
- Handle client’s enquiries relating to the PRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimise referrals to the PRM for routine transactions
- Has strong knowledge of the PRM’s portfolio of clients with the support of CRMS and analytical tools
- Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact
- Maintains a basic understanding and technical knowledge of relevant products and services
- Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfil their needs and ensure efficient follow up
Relationship Officer
08/2011
-
08/2016
Boston, MA
- Strong partnership with Business Partners throughout the organization. Works closely with multiple parties including relationship team, operations partners, client, counsel (internal/external) and other 3rdparty vendors to achieve a well-coordinated and timely loan/deposit closing
- Describe the bank’s various distribution channels to new and existing customers and recommend alternative Citibanking access points when appropriate
- Develop in-depth knowledge and understanding of client’s financial needs
- Manage client’s on-boarding and KYC activities including account opening and annual certification
- Or equivalent work experience with proven success in personal trust sales role REQUIRED
- Career progression into a regulated sales role
- Assist Private Bankers in meeting their revenue and PUM growth goals by Identifying cross selling opportunities and appropriate portfolio diversification
- Coordinate customer interactions and introductions with other business partners as required (eg. GBM, CMB, RBWM)
Assistant Relationship Officer
08/2008
-
06/2011
Houston, TX
- Make sound decisions in a consistent manner with essential job functions
- Proficient in data processing tools like Access and Advanced Excel
- Evaluate process and design solutions using database information
- Excellent oral and written communication skills, both in English and Spanish
- Provides historical financial analysis for CRs and other purposes
- Maintains credit compliance including monitoring documentation and providing regular financial analysis. Identifies potential problem loans
- Prepares all internal documentation required
- Prepares marketing materials and participates in presentation
- Promotes good customer relations and identifies opportunities to refer customers and/or potential customers to other units of the bank to provide cross-sell opportunities that meet the Bank’s and customer’s needs
Education
Strayer University - Virginia Beach Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent organizational skills to establish priorities, work with multiple tasks simultaneously, work under time pressure and meet deadlines
- Good written and verbal communication and customer handling skills. Ability to manage and cooperate with internal as well as external parties
- Strong Problem solving skills and ability to handle complex non-standard transactions
- Excellent communication skills, in English and Spanish, both, verbally and in written
- Sales or marketing experience with corporate/business relationship management experience
- Proven experience in trade operations or client fronting functions
- Training or work experience, with proven success, in personal trust role REQUIRED
How to write Relationship Officer Resume
Relationship Officer role is responsible for credit, customer, financial, analysis, commercial, spanish, english, design, security, reporting.
To write great resume for relationship officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Relationship Officer Resume
The section contact information is important in your relationship officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Relationship Officer Resume
The section work experience is an essential part of your relationship officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous relationship officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular relationship officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Relationship Officer resume experience can include:
- Excellent skills in analyzing financial statements, structuring under credit policies and managing commercial portfolios to evaluate and make credit decisions
- Excellent communication skills ok
- Exceptional decision-making, conflict resolution, and problem-solving skills
- Leverage the sales process in alignment with the retail operating model and effectively utilize high performance sales tactics to
- Telephonic Sales Skills: Level B
- Proven experience in the operations environment, processes, and procedures
Education on a Relationship Officer Resume
Make sure to make education a priority on your relationship officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your relationship officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Relationship Officer Resume
When listing skills on your relationship officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical relationship officer skills:
- Skills to make effective presentations to groups
- Good communication, customer service and organizational skills
- Work experience, with proven success, in personal trust role REQUIRED
- Bilingual skills Chinese Mandarin /English required
- Ensure superior customer service thereby contributing to the overall customer experience of Premier Banking
- Knowledge of appropriate industry (Has a good understanding of the principles and can independently use the knowledge.)
List of Typical Experience For a Relationship Officer Resume
1
Experience For Commercial Relationship Officer Resume
- Superiror customer engagement skills
- Highly results orientated with strong display discipline, perseverance and good attitude
- Experience in a Front Office/Commercial role
- Identifying prospects via various channels which meet Citi’s criteria (i.e. Target Market, financials, pre-screening criteria etc)
- Building deeper engagement for existing relationships through regular site visits, quarterly call memos and corporate events
- Maintaining highest integrity level
2
Experience For Assistant Relationship Officer Resume
- Championing Client Excellence both within the team and through ‘Make it Remarkable’ initiatives, based on individual RO NPS
- Creating a pipeline of deals and updating the same on CRM
- Develop network of Group and External professional contacts with the aim of introducing new business and enhancing technical knowledge
- Perform research, information gathering, etc. on new product offerings
- Prepare proposals for new and existing clients
3
Experience For Business Banking Relationship Officer Resume
- Coordinate pre-call planning with product partners
- Facilitate marketing activities directed by your Banker
- Conduct periodic client reviews for existing investment clients
- Review the client database on an on-going basis to keep information up to date and record major developments
- Manage the overall credit quality of assigned portfolio (includes sales, credit analysis, loan structuring, client and prospect interviews)
- Assist loan officers with on-site visits to customer’s place of business to increase or retain existing business
- Provide one-stop banking solution to customers
- Service the assigned Emerging Affluent Customer portfolio
- Diligent in delivering superior customer service
4
Experience For Primary Relationship Officer Resume
- Develop new small business relationships by proactively making outside business calls both in person and by phone
- Retain and grow profitable new business for business banking clients
- Support the achievement of the business banking plan for Retail
- Achieve a satisfactory level of knowledge of industry and services by keeping up-to-date with related developments
- Open, close and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC and Money Laundering Prevention
- Perform customer due diligence, documentation and personal account opening for New to Bank offshore mass customers
- Adhere to the Bank’s marketing guidelines and compliance requirements
5
Experience For Dealer Relationship Officer Resume
- Work closely with the team to support the end to end account opening process
- Completes periodic deposit projections; reports on budget tracking
- Customer Profiling, Customer education about product and services
- Responsible for meeting 4 customers/ prospects per day
- Cross sells bank products to existing set of Corp Sal customers which are mapped
- Informs customers of new products or product enhancements to further expand the banking relationship
- Goes beyond the professional need of the customer by providing other products - enhancement of customer value
- Penetration of group/family account of the existing mapped base
6
Experience For Premier Relationship Officer Resume
- Plans and conducts special sales initiatives and events for prospective and existing corporate
- Manage office administrative tasks for PRM, such as system input and output, handling correspondence, telephone calls and emails, and diary management
- Conduct client analysis (performance) and product evaluation / recommendations
- Follow up on sales activity discussions
- Initiate and input transactions with clients based on their instructions, follow up settlement and confirm execution in respect with sales and dealing regulations
- Develop, generate and follow-up on new client leads through existing clients, client referrals, COI referrals, & prospecting
- Actively use CitiPlanner financial tool and embed in their sales process
- Grow customer’s numbers and revenue / asset under management (AUM) to meet country business goals, particularly liability accounts, unit trust / insurance and super blue
- To establish customer needs by profiling and recommend appropriate products in accordance to the customer needs
7
Experience For Senior Premier Relationship Officer Resume
- Well-versed in investment and/or insurance products and services such as equity, bonds, foreign currency and/or life insurance
- Generate, retain, & expand lending, investment and deposit relationship with new and existing clients through client referrals, centers of influence & direct prospecting
- Manage overall relationship profitability & portfolio risk and is responsible for profitable growth of the portfolio assigned (includes loans, deposits, & fee income). Act as a consultant to clients and a resource to the Bank in developing & retaining business
- Provide insight & ideas for enhancing client relationships, client cash flow, profitability, and efficiency
- Negotiate loan proposals, analyze & evaluate credit requests & write loan commitments, recommend appropriate credit grade, make oral/written presentation to underwriter or loan committee, and implement approval/declination action
- Serve as the primary link for all financial services to the individual Business Banking client with the bank (i.e. Treasury Services, International, Trust, and Cash Vault)
- Participate in community & professional activities in order to enhance the bank¿s image and expand personal network of business contacts for development of new business
- Monitor accounts to identify potential credit problems and assure proper loan documentation. Customers tend to have complicated lending requirements involving term loan agreements, commercial real estate, and revolving credit lines
8
Experience For Trade Relationship Officer Resume
- Conducting sales pitch to offer suitable solutions and services from Citi’s product range (Cash, Trade, FX, Loans etc.)
- Communicate and collaborate with consistency and transparency with business banking teams and internal partners
- Consistently use and maintain CRM usage
- Manage credit portfolio - Understand Industry/Segment trends, obligor outlook and develop, implement credit strategy for managed names. Apply established policies and guidelines to complete periodic credit reviews. Ensure that appropriate credit and documentation standards are maintained
- Close monitoring of client’s business trends and exposure performed by the RM individually
- Understanding client's business strategy and banking requirements to fulfill their needs and increase Citi share of wallet by maximizing cross sell opportunities leveraging the bank’s products and services
- Ensure client’s are satisfied with Chase and are being provided the products and services best needed to manage their financial needs
- To respond and follow up on customers’ request promptly and accurately
- Ensure comprehensive knowledge of bank’s product and services available from time to time
9
Experience For Consumer Relationship Officer Resume
- The PRO works in concert with the Commercial Credit Group as to type, amount, term & structure of credit that is appropriate to the client’s borrowing needs and financial capacity
- Insures loan requests are inputted into department’s loan log
- Prepares request for documentation, reviews documentation and prepares for customer’s signature
- Acquire and manage a portfolio of relationships across diverse segments (Manufacturer/ Exporters/ Importers/ Distributors etc) across SME clients
- Manage credit portfolio- Understand Industry/ Segment trends, obligor outlook and develop, implement credit strategy for managed names Apply established policies and guidelines to complete periodic credit reviews Ensure that appropriate credit and documentation standards are maintained
10
Experience For Account Relationship Officer Resume
- Personal trust administration or equivalent work experience
- Good knowledge of Microsoft excel and word programmes
- Provide good and productive operational support to RM
- Business/Department Objectives: CCB Liability
- To ensure smooth implementation of various new mandates won
- Markets appropriate credit and non-credit products. Meets annual sales goals
- Sound knowledge of loan products and loan computation
List of Typical Skills For a Relationship Officer Resume
1
Skills For Commercial Relationship Officer Resume
- Strong interpersonal and empathy skills with strong decision making and ability to delive
- Strong understanding of credit fundamentals and analytical skills
- Proven customer service, communications, organizational, and planning skills
- Demonstrated verbal, written communication and services skills which meet Bank of Hawaii’s established standards
- Sales experience of banking/financial products with direct experience of telephone sales in the financial industry
- Well-developed business management, presentation, and relationship selling skills
- Skills and extensive knowledge of techniques of
- Consultative Selling Skills: Level A
- Relevant experience in customer service and knowledge of banking products and services
2
Skills For Assistant Relationship Officer Resume
- Maintain strong relationships with existing customer base in designated area
- Excellent Client Relationship Management / Service Oriented
- Experience in a commercial role or start-up project
- Cooperate in an international network
- Team player, ability to cooperate in an international network
- Build effective relationships within the Bank to work collaboratively with various divisions to achieve various goals
- Experience working with Credit Union Direct Lending (CUDL), Aimbridge, RouteOne and/or DealerTracd
- Working experience in area of customer service & customer complaint management
3
Skills For Business Banking Relationship Officer Resume
- Sales experience of banking/financial products or solutions
- Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach
- Min 2 years of relevant working experience
- Deliver bottom-line business financial growth and/or business performance improvement through effective revenue generation, cost management and execution
- Maintain a strong culture of compliance, controls and operational, credit and risk policies and procedures
- Deliver a first class customer service and experience
4
Skills For Primary Relationship Officer Resume
- Experience in sales or business development
- Experience in the same or closely-related position
- Experience in the auto dealer financial service industry
- Personal Trust Administration or related experience
- Has solid product knowledge and business acumen
5
Skills For Dealer Relationship Officer Resume
- Three to Five years’ of relevant work experience
- Two years' experience in sales or business development
- Three years’ experience in the same or closely-related position
- Two years' experience in auto dealer financial service industry
- Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Is a team player
- Experience working in customer service or related customer-oriented environment. (1 - 3 years)
- Credit acceptance or related experience. (4 - 7 years)
- Self-managing style: need to plan, prioritise and organise own work schedule
6
Skills For Premier Relationship Officer Resume
- Good operational knowledge
- Ensuring receipt of applicable information / documentation and addressing missing information
- Compiling new account package and working with Operations and Compliance teams to obtain approvals for account opening
- Providing client with the required account opening forms
- Conducting negative media and enhanced due diligence search queries and analyzing search results
- Ensuring activities comply with pertinent internal policies, including Know Your Customer, and external regulations
7
Skills For Senior Premier Relationship Officer Resume
- Going beyond the professional need of the customer by providing other products. Enhancement of customer value
- Preparing Greenlight Memo for enhancement based on any emerging opportunity to discuss with Business, Risk and CLU
- Ensuring that other members of the team, including product specialists, are coordinated in their efforts to service clients’ needs
- Understanding the specific documentary requirements for each type of account opened
- Understanding of Deere equipment/products and the agricultural sector an advantage
- Coordinating with Product team (TTS, Treasury, CMO) to prepare pitch material and present solution to client
- Ensuring the new facility, product or system is availed and implemented
8
Skills For Trade Relationship Officer Resume
- Performing background check on customer with relevant credit agencies, buyers, suppliers and banks with assistance of CLU
- Liaising with CLU and Risk on issues/concerns raised over the CA
- Managing and resolve compliance/AML exceptions and issues
- Resolving of non-regular transactions if escalated by RA
- Compiling and updating daily, weekly & monthly sales figures to management
9
Skills For Consumer Relationship Officer Resume
- Updating customers about PB events & campaigns
- Ensuring growth of overall relationship value of the customers
- Thorough understanding of banking
- Report all relevant contacts with clients by using official reporting tools in respect with regulations
- Assist branch in preparation & running of various branch’s marketing activities or events
- Assist RM in putting up loans applications / processing sales transactions
- Provide service and marketing support on all Premier Banking transactions
- Keeps up to date with new banking products and services; their features, benefits and details
10
Skills For Account Relationship Officer Resume
- Compile loan package and facilitate negotiation of loan structure with applicant, including fees, loan repayment options, and other credit terms
- Periodically evaluate and monitor loans, reserve lines and lines of credit for the purpose of renovation, cancellation or restructuring of payment plans
- Provide loan data to support marketing and sales promotion programs
- Relationship Building: Level B
- An immense interest in developing relationship with the customers
- Responsible for successfully contacting 20 customers per day
List of Typical Responsibilities For a Relationship Officer Resume
1
Responsibilities For Commercial Relationship Officer Resume
- Ensure conditions are met prior to closing
- Relevant experience in the banking industry specifically in trade operations
- Understanding the corporate business processes and operating procedures
- Understanding of relationship management systems (CRM and RM Platform, etc.)
- Understanding of the key performance objectives
- Possesses appropriate understanding of financial statements and their analysis, including cash flow lending
- Knowledge of brokerage products and services, operations supporting them and pertinent regulations affecting their deliver
- A thorough knowledge and understanding of compliance policies e.g. KYC, Money laundering, etc.…
- Knowledge of the Bank’s lending systems such as CARM, CLM & Security Processing, when applicable to the markets
2
Responsibilities For Assistant Relationship Officer Resume
- Establish and maintain a network of resourceful working relationships with internal business partners and external centers of influence
- Handle client queries of day to day nature via telephone/fax/post/e-mail. Assist in resolving client problems within the team
- Non sales role focused on client servicing
- Knowledge of MS Office including Word, Excel and various types of credit analysis software
- Take the initiative while working independently and work in a team
- Travel extensively is required, as much as 90% of time spent on the road visiting dealer partners
3
Responsibilities For Business Banking Relationship Officer Resume
- Familiar with the banking and teller system
- Participate in In-House training programs
- Prepare and send out letters of interest after initial analysis and pricing is approved internally
- Attain appropriate professional and regulatory qualifications as required by marketMutual Fund Licensing. Requires Completion of
- Responsible for meeting customers / prospects
4
Responsibilities For Primary Relationship Officer Resume
- Back-up to relationship managers holding HNI relationship
- Accuracy and attention to detail and understand the risk and always be alerted on the method of mitigating that risk
- Sound knowledge of regulatory compliance, legal and insurance aspects of mortgage loan
- Meet assigned AUA Growth; NTB/ Upgrade Customers; Revenue
- Consistent and timely service to meet customer needs and ensure portfolio customers are engaged
- Takes accountability of customers’ problem to achieve customer satisfaction of problem solution
- Adhere to bank’s compliance policy and ensure all transactions carried out on behalf of clients are within the stipulated parameters of the bank’s policy process flow
- Ensure operations, workflow and processes are compliant to the bank’s standard and guidelines
- Fluent in written/spoken English or Korean is preferable
5
Responsibilities For Dealer Relationship Officer Resume
- Analyze customer financial condition and recommend financial solutions that meet the customer’s business and personal needs, while appropriately leveraging the small business product line
- Establish Flagstar Bank as the bank of choice for small business customers within the designated footprint by participating in various community affairs and activities to promote the image of the bank and further develop new business opportunities
- Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives, particularly those relating to net new money, income generation, product sales and new client growth targets
- Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with PR Business and other departments including Legal/Finance/Compliance
- Strong technical understanding of economics and financial markets
- Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services
6
Responsibilities For Premier Relationship Officer Resume
- Arrange clients' deals. Ensure all regulatory requirements and controls are duly applied
- Understand key performance analytics and benchmarks
- Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
- Research and maintain knowledge to ensure adherence with all applicable regulatory requirements and Compliance policy and procedures, and adhere to all such standards, both legal and regulatory, to avoid exposing the Bank to undue risk
- Post account opening client servicing and service calls to clients. Ensuring all newly onboarded clients’ account collaterals are in order and received by clients
- Assist in the implementation of new processes
- Assist in the implementation of technology use to maximize productivity and compliance in tasks
- Assist in compliance with regulatory communication submission
7
Responsibilities For Senior Premier Relationship Officer Resume
- Service the assigned customer portfolio
- Maintain and enhance the relationships with the bank’s customers and referral sources
- Provides research on loan and deposit prospects as needed
- Tracks deposit and loan opportunities in the CRM platform; builds pipelines
- Provides management and business development officers with sales leads and recommendations based on industry research
8
Responsibilities For Trade Relationship Officer Resume
- Uses lead generation system to provide bank introduction to prospects
- In-depth knowledge of business banking products, banking sales process and cycle, understanding how a business operates and its cash flow requirements, and general knowledge of financial statements and tax returns
- Maintain a business client relationship and build client loyalty
- Fluency with Portuguese language, both written and oral in business environment, requried
- Knowledge of relevant regulatory governance in US
- Tenacious, patient and with a keen eye for details
- Strong client service, consulting and problem resolutions skills; ability to probe and listen to help clients clarify inquiries, problems and alternatives. Ability to gather and present data to evaluate and develop action steps
- FINRA licenses Series 7, and 63
- Knowledge of local and Group compliance regulationsEnsure delivery of high quality client experience and needs-based solutions through effective communication, influencing, and sales skills
9
Responsibilities For Consumer Relationship Officer Resume
- The ability to make recommendations to officers
- Attention to detail with consistent self-management and follow-through
- Series 7 and 63 are required (can be obtained within 90 days of hire date)
- Sufficient knowledge of corporate products & services
- Results-oriented with a high level of personal initiative
10
Responsibilities For Account Relationship Officer Resume
- High level of autonomy, reliability, and dependability
- The ability to analyze and interpret financial and other data, form well-reasoned conclusions and make recommendations to officers
- At least a Diploma qualification
- Knowledge of documentation required for the creation of collateral in commercial loans (mortgage promissory note, pledge document and deeds of mortgages and other applicable) and loans guaranteed by the Small Business Administration, SBA and Development Bank
- Sales experience in banking or financial products with direct experience in telephone sales
- In-depth knowledge of business banking products, understanding how a business operates and its cash flow requirements, and general knowledge of financial statements and tax returns
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