Response Manager Resume Sample
Emilie Bailey
35464 Amely Walk,
Chicago,
IL
+1 (555) 396 6516
Work Experience
Incident Response Manager
04/2018
-
PRESENT
Los Angeles, CA
- Multi-task, organizing and prioritizing as needed to accomplish goals
- Experience in information security
- Experience leading cross-functional, interdisciplinary teams to achieve tactical and strategic goals
- Preparing direct mail matrix and test plans
- Managing relationships with lettershops, postal contacts, Valassis and print vendors
- Providing project estimates and timelines
- Manage pre-determined DM and Shared Mail acquisition budgets to assure adherence and optimization
- Working with Account Management team to set up campaigns for tracking and analysis, with proper promo codes, telephone numbers and URL’s
Bid Response Manager
04/2013
-
10/2017
New York, NY
- Assuring that any fulfillment items are procured and set up for fulfillment on back end of campaigns..
- Working with Analytics & Insights team to pull campaign lists and track results, providing reports to compile into monthly update complete with key KPI’s
- Keep up on competitive Direct Response learnings and best practices from inside and outside the industry
- Projecting and communicating response rates and call volume to allow for call center readiness
- Working with 3rd party utilities and partners to execute acquisition campaigns to grow the annuity business in white space areas
- Assuring direct and shared mail pieces are approved through Legal and Compliance
- Working with Account Management and Digital team to make sure offers and creative are integrated between email, digital and text
Service Response Manager
06/2006
-
03/2013
Phoenix, AZ
- Interface with support organizations and develop integrations between the SOC, Security and service organizations
- Develop and improve incident response processes and ensure that sanofi has efficient capability to respond to the security issue detected
- Develop & continuously improve Security processes and solutions, to ensure security excellence across the ITS department
- Ensure proper knowledge transfer, to other security and infrastructure teams, of threats and vulnerabilities discovered by the SOC
- Provide key progress indicators (KPI) to ensure effective operation of the SOC
- Develop, monitor and report SOC Performance in order to demonstrate the number and types of incident encountered and Sanofi’s global capability to respond
- Work to identify and address any gaps in Sanofi’s global capability to respond to security events
- Provides input into forecasting and management of resource requirements to ensure the effective handling of service requests within SLA targets
- Responsible for all aspects of their team’s performance management activities including goal setting, conducting reviews, check-ins and disciplinary action, as needed
Education
Upper Iowa University - Waterloo Center
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Good and proven CyberSecurity skills and experience in leading global / international teams
- Excellent communication skills and business writing
- Excellent problem resolution, judgment, negotiation and decision-making skills
- Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure
- Strong strategy, process, and policy development skills
- Excellent written and oral communication skills; with special focus on customer/client level interaction
- Open to continuous learning and developing skills and knowledge as the business changes
How to write Response Manager Resume
Response Manager role is responsible for security, consulting, credit, training, integration, reporting, research, digital, telecom, travel.
To write great resume for response manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Response Manager Resume
The section contact information is important in your response manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Response Manager Resume
The section work experience is an essential part of your response manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous response manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular response manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Response Manager resume experience can include:
- Lead the development of a Syria country strategy that aligns with the overall World Vision Regional and Response strategies and which reflects the evolving and complex context inside Syria
- Ensure strategic and operational alignment of all office functions to meet humanitarian needs while taking into account operational feasibility and technical quality
- Support the Syria Operations Manager in assessment and implementation of risk management standards and protocols, including with the development and implementation of World Vision’s Syria Remote Management Standard Operating Procedures
- Communicate effectively with all stakeholders across the network
- Proven experience to lead, motivate and direct a workgroup
- Solid understanding of large scale networking, including OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, switching protocols, etc
Education on a Response Manager Resume
Make sure to make education a priority on your response manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your response manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Response Manager Resume
When listing skills on your response manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical response manager skills:
- Leverage project management skills to effectively budget, scope, and execute engagements
- Proven decision-making and influencing skills
- Excellent Project Management & Communication Skills
- Attending weekly trouble call meetings on what is going good and not so good with scheduled services
- Supervise staff, provide feedback and coaching, and grow their technical and consulting skills
- Proven ability to facilitate the building of a Strong and Cohesive teams
List of Typical Experience For a Response Manager Resume
1
Experience For Incident Response Manager Resume
- Good computer skills (MS Windows). Knowledge and experience with Maximo (IBM system) would be an advantage
- Driven individual with good problem solving skills
- Information Security experience, with at least 2 years in an Incident Response or similar role
- Strong communication and organizational capabilities
- CyberSecurity experience
- Demonstrated ability to stay focused
- Building and growing a small team of corporate security engineers/analysts
- Developing and improving people, processes, and technology to help reduce risk to the organization
- Monitoring all operations, networks and infrastructure for security issues and investigate an incident as needed
2
Experience For Bid Response Manager Resume
- Owning roadmap development and delivery of projects against that roadmap
- Balancing usability and flexibility for our users against security for the entire organization
- Act as Facilitator during MIs, Crises, and other broadly impacting events
- Accountable for all people-management activities for subordinate staff and responsible for establishing goals and objectives for the team
- Detailed knowledge of Windows & UNIX based Operating systems
- File System & Memory Forensics Utilizing Industry Standard Commercial and Open Source Tools
- IP Protocols and Protocol analysis utilizing tools such as Wireshark
3
Experience For Service Response Manager Resume
- Monitor appropriateness and implementation of strategy and transition plans
- Ensure that a clear exit or transition plan is established as required
- Lead the development of a country strategy that aligns with the overall World Vision Regional and Response strategies
- Co-lead the Cyber security SOC along with the Romania based Manager to ensure continuity of 24/7 security services across Amgen globally while overseeing security event monitoring, management, and response
- Ensure incident identification, assessment, quantification, reporting, communication, and mitigation while confirming SLA compliance, process adherence, and process improvisation to achieve operational objectives
- Maintain knowledge and skills proficiency with security application tools and systems, ie Cylance, Domain Tools, O365: Security and Compliance Module, QRadar, Phantom, Symantec Endpoint Protection, Tanium, Tufin, ThreatGrid
- Lead integration of standard and non-standard logs in Security Information and Event Monitoring (SIEM) solution while revising and developing processes to strengthen Security Operations
- Oversee workforce job proficiency by establishing and maintaining a comprehensive professional development plan
- Oversee staff augmentation and outsourced services pertaining to the SOC while leading operations through our Managed Security Service Provider
4
Experience For Syria Response Manager Resume
- Lead coordination efforts with necessary stakeholders to better understand activity or actions and their impact to the SOC
- Lead the day-to-day collaborative efforts with expert project management skills in a fast-paced, deadline driven environment, developing and implementing the subscriber acquisition and retention direct response campaigns, including but not limited to direct mail, email, free standing inserts and sticky note channels, on time and on budget
- Integrate successful multi-variate test strategies into the standard control campaigns seamlessly and in a timely manner in partnership with the DRCM, Strategy & Communications
- Work closely with the individual Network sites, Customer Insights and the creative/campaign deployment partner, as well as with the direct response team, to achieve sales objectives by channel, by site
- Collaborate with internal teams to ensure all elements of the campaigns are accurate and as intended to optimize campaign response and prospect experience. Evaluate end-to-end prospect experience across multiple channels and touch points
- Managing and maintaining the CIR process
5
Experience For Response Manager With German Resume
- Classifying incidents according to established severity and confidentiality class
- Coordinating CSIRT training and exercises
- Conducting post incident follow-up procedures including debrief and lessons learned
- Facilitating the collection and securing of relevant information
- Facilitating CSIRT triage and follow up meetings (IRC)
- Being able to quickly classify an incident and begin the necessary course of action
6
Experience For Cybersecurity Incident Response Manager Resume
- Responsible for the day to day operation of the CSIRT
- Ensure CSIRT maintains documentation throughout an incident
- Monitor internal and external policies for compliance
- Develop security standards and best practices for the organization
- Plan and carry out an organization’s Incident Response plan (IR)
- Create and direct the security information assurance for the organization
- Provides support for complex computer network exploitation and defense techniques to include deterring, identifying and investigating computer and network intrusions
- Prepare reports that document security incidents and the extent of the damage caused by the incident
- Provides technical support for a comprehensive risk management program identifying mission critical processes and systems; current and projected threats; and system vulnerabilities
7
Experience For Direct Response Manager Resume
- Review logs in order to perform high level forensics
- Drive lessons learned and remediation activities throughout the organization
- Recommend security enhancements to management or senior staff
- Work with legal compliance, litigation, and privacy for forensics review of company assets
- Drives corporate programs and ensures deadlines are met; ensures that CSIRT and SRO goals and initiatives are successfully implemented
- Regularly interacts with senior leadership and customers
- A player-coach mentality and capability set
- Willingness to tackle tough problems
- Enthusiasm and passion for security and technology
8
Experience For Response Manager, Jordan Resume
- A preference and ability to automate repetitive or time intensive tasks
- Manage all forensic, incident response and corporate investigations client engagements, including management of other resources assigned. This includes being responsible for coordinating on-site and remote responses to client intrusions
- Work with executive leadership to develop the FusionX cyber investigations practice and accordingly, build and manage the practice in accordance with established company goals
- Act as a liaison throughout the entire organization (including enterprise IT services, lines of business and customer call centers)
- Coordinate with the command center and the broader information security team to identify and assess IT security incidents
- Work with business units, IT functions and external providers to ensure that the process is mutually understood and agreed on, and that responsibilities are clear and accepted
- Initiate the IT security incident response process and execute decision authority to the extent of the role within that process
- Organize, participate in and, if required, chair post-incident reviews for presentation to management
9
Experience For SOC Incident Response Manager Resume
- Own the incident management process- prioritizing (with business stakeholders) efforts and ensuring the most critical issues are addressed in a timely fashion and successfully restored
- Own Problem Management- validation of known errors, establish workarounds, and scrutiny of permanent solutions
- Partner with the various functions within WDP&R Technology, ensuring rapid response and escalation of technology incidents and impairments
- Responsible for incident response process execution (triage, analysis, forensics, communication, reporting, lessons learned)
- Communicate with executive audiences, technical and non-technical cohorts, and deliver results through influence
- Responsible for continuous improvement of the related processes
- Train the CyberSecurity people in the Business Units on Incident Response
10
Experience For Automated Response Manager Intern Resume
- Analyze CyberSecurity incidents and define measures for continuous improvement
- Qualifications/Certifications in Incident Response and Forensics
- Good understanding and experience of key topics in Cybersecurity as Vulnerability Management, Risk Management, Incident Response, Penetration Testing, Quality assurance
- Good technical knowledge of rolling stock (“hands on” experience of Voyager maintenance would be an advantage)
- Planning experience (production, material, supply chain), preferably in the service sector
- Good understanding of Train Operators key operational targets (safety, reliability, availability, customer ambience)
- Good understanding of the various train systems
- High level of energy and passion, a tolerance for travel (up to 20%) and extra work hours as needed
- End to end responsibility for communication during incidents, driving escalations, investigation and resolution of incidents, ensuring outage updates are timely and of sufficient quality
List of Typical Skills For a Response Manager Resume
1
Skills For Incident Response Manager Resume
- Service and Security Management managing complex projects, preferably IT or security related such as security incident, security product implementation, network installations, and cloud services deployment
- Good understanding and experience of best practices of end-2-end secure development lifecycle for products and systems
- A high level of communication and social skills
- Prior training and public speaking engagement experience
- Experience writing large scale, complex bids for US$ 500K+ value with proven success
- Two or more years of demonstrated experience in liaising with the management of a large commercial enterprise
- Assist with scoping prospective engagements, participating in engagements from kickoff through full remediation, and mentoring less experienced staff
- Experience working with a wide variety of people and facilitate others in problem solving
- Experience in analyzing and identifying the customer issues
2
Skills For Bid Response Manager Resume
- Experience & understanding of the complexity of co-working in a global project team
- Experience with legal operations and working with a SOC/NOC
- Experience in analyzing complex, multi-faceted datasets for concise report preparation
- Experience operating in AWS/Cloud infrastructures
- Two or more years of experience in working in the software development industry
- Experience in working with law enforcement or other relevant government agencies
- Conduct and lead efforts relating to evidence collection, malware analysis, forensics and other analysis pertinent to client engagements
- Good understanding of the differences and challenges of the convergence of OT and IT worlds
3
Skills For Service Response Manager Resume
- Global problem and incident management experience
- Hands-on experience with security and access technologies
- Experience with prevention and threat detection devices
- Strong commitment to WV’s vision, mission and core values
- Manage work load and ensure all priorities are achieved
4
Skills For Syria Response Manager Resume
- Experience with PowerShell, SQL Server and T-SQL
- In-depth knowledge and experience with various social media platforms, for example Ratings & Reviews, Facebook, Youtube, Instagram, Twitter etc
- Proven ability to champion and model positive Leadership behaviors
- Has experience in a work order management system within the facility trade profession
- At least four (4) years of equivalent work experience in a datacenter or similar enterprise operations environment
5
Skills For Response Manager With German Resume
- Experience with incident/outage and crisis management in a datacenter environment
- Operations experience in a 24x7x365 support model
- Eight to Fifteen years of technology experience, including troubleshooting and performing root cause analysis of complex IT solutions
- Experience performing forensic analysis of Windows, Linux and MacOS systems to identify compromise artifacts
- Experience in security device management and SIEM (QRadar)
- Providing comprehensive governance leadership for security operations, standard operating procedures, field manuals, and operating instructions
- Managing during the warranty period to make sure that the start date happened, and the customer is satisfied
- Understanding of solving complex problems with information technology software and hardware
- Understanding of NIST Framework
6
Skills For Cybersecurity Incident Response Manager Resume
- Clarifying SOW so that it is presented and clear to the site on day one
- Keeping up with the dashboard, invoice amounts correct, etc, contact information correct
- Taking all trouble shoot calls on scheduled services
- Working knowledge of ITIL incident, problem, and change management components
- Determining investigation objectives
- Preparing CSIRT incident reports
7
Skills For Direct Response Manager Resume
- Facilitating incident communication though the phases of the investigation
- Requesting team resources
- The incident manager works to ensure a high level of knowledge acquisition from each event and proper recording, reporting and sharing of that information
- Manage resource scheduling to ensure meeting SLAs and MI and Crisis event handling coverage
- Can communicate face to face well and doesn’t have a problem picking up the phone and talking to ppl
- Capability for writing reports and presenting to Microsoft executive level audiences
8
Skills For Response Manager, Jordan Resume
- Perform people management activities for your team, including performance reviews, career coaching and career growth discussions
- Lead in the planning and acquisition of funding to implement the strategy
- Evaluate the efficacy of current alerting and monitoring procedures
- Provide recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stability
- Ensure financial resources are managed according to agreements with donors and standards approved by World Vision
- The incident manager insures that normal day to day security alerts are fed to incident response services or existing break fix services
- Ensure all KPIs are maintained on an ongoing basis
- Ensure all team members are performing as required
9
Skills For SOC Incident Response Manager Resume
- As a security manager supporting a multinational organization
- Inform senior management on incidents classified with a critical or high severity (1 or 2) rating
- Lead and coordinate resources for FusionX advisory services efforts relating to remediation efforts for FusionX clients
- Develop and review deliverables relating to cyber investigation services, in coordination with customer and other parties involved such as external counsel
- Advise the information security team of significant emerging threats and recommend tactical steps to counteract these threats
- Develop and maintain security monitoring processes and tools
- Identify and remediate existing gaps or blind spots
- Provide technical and team leadership during high severity incident recovery
- Broad knowledge of technology infrastructure, networking, and products
10
Skills For Automated Response Manager Intern Resume
- Articulate FireEye & Mandiant’s combined capabilities in marketing discussions, proposal efforts, and capability briefings
- Led complex projects, managed across different teams and worked closely with IBM Executives
- Passion and Personal Accountability
- Guidance Encase Forensics and chain of custody knowledge
- Project Management or Proposal Management Certification (APMP)
- Perform other tasks assigned by the Response Director
- Ensure that audit reports are responded to and recommendations implemented within approved / agreed timeframes
- The Incident Manager ensures that vulnerabilities detected are remediated
- The Incident Manager recommends new security controls based on threats detected and vulnerabilities discovered to better protect Sanofi data, confidentiality and business continuity
List of Typical Responsibilities For a Response Manager Resume
1
Responsibilities For Incident Response Manager Resume
- Two or more years of demonstrated leadership experience building consensus across IT domains
- Two or more years of demonstrated experience managing a security incident response team
- Two or more years of demonstrated experience in liaising with management of a large commercial enterprise
- Experience mentoring, coaching and leading teams of technical subject matter experts
- Utilize Mandiant and FireEye technology to conduct large-scale investigations and examine host and network-based sources of evidence
- Experience with Problem and Change management on an enterprise scale
- Working knowledge of physical IT infrastructures such as Enterprise Server Platforms and related IT architectures and equipment
2
Responsibilities For Bid Response Manager Resume
- Ensure RFP/Tender performance reporting and forecasting is accurate and timely
- Provide edit and addendum management (escalating when milestones are missed) and communicating impact to the project
- Prepare and review customized contracts for security consulting services
- Monitor client communication and responses during preparation of tender
- Learn something new everyday
- Partners with other TTS support teams to resolve difficult or unique system issues that team members are not equipped to handle
- Provides technical support to team members to facilitate resolution or escalation of technical issues
- Resolves and documents escalation breakdowns, and recommends knowledge updates when needed
- Acts as backup in a 7x24 on-call rotation in the event of multiple high-severity issues that exceed the capacity of the team on-site
3
Responsibilities For Service Response Manager Resume
- Experience in an incident management role within an enterprise scale environment demonstrating strong analytical fault finding, diagnostics and troubleshooting skills
- Handle and perform in stressful situations
- Manage consulting engagements, with a focus on incident response and forensics. Provide both subject matter expertise and project management experience to serve as the “point person” for engagements
- Recommend and document specific counter-measures and mitigating controls
- Identify, market, and develop new business opportunities
- Improve Mandiant’s business processes and incident response methodologies
- To drive together with the Performance Lead the reliability performance of the project with a focus on ensuring that all Service Response Engineers are providing the right support to minimise operational delays in line with customers performance objectives
- To manage the process of diagramming trains to deliver the train maintenance planning, working closely with the Fleet Operations Manager, including the managing of service disruptions to minimise impacts. This includes taking the ownership of managing the train exam plan
4
Responsibilities For Syria Response Manager Resume
- Strong experience in a similar role in a maintenance environment
- Knowledge of railway operations (railway control centres)
- Current GCIU, CISSP or CISM certification
- In-depth knowledge of online customer engagement strategies and tactics
- Advanced knowledge of both CIBC and PCF products, services, procedures and systems
- Advanced proficiency in Microsoft Office tools and capabilities
- Bilingual (French/English) is considered an asset
- Can organize and multitask well
5
Responsibilities For Response Manager With German Resume
- Can do reports, etc, out of EXCEL
- Has a general knowledge of maintenance terms and functions
- Extensive experience with security application tools and systems, ie Cylance, Domain Tools, O365: Security & Compliance Module, QRadar, Phantom, Symantec Endpoint Protection, Tanium, Tufin, ThreatGrid
- Demonstrated knowledge of digital network telecom including TCP/IP and related network protocols, Information Security standards and policies such as: ISO 27001/27002, NIST
- Demonstrated ability to navigate risks using related methods to address gaps, then implement appropriate security controls while piecing together diverse, complex technology solutions that meet security requirements
- Comprehensive knowledge of the workings of security-related controls like firewalls, intrusion detection systems, anti-malware, secure gateways, security monitoring, data encryption and other industry-standard techniques and practices
- Strong background in Operating Systems, Networking protocols and IT infrastructure
6
Responsibilities For Cybersecurity Incident Response Manager Resume
- Incident management experience in a large scale environment
- Work as a key member of the Incident Response Team to handle incidents response related activities including investigating, forensics, issue tracking and resolution
- Interact with stakeholders across the businesses and functions to effectively shape and drive security posture and capabilities
- Experience in IT, preferably in Security
- Experience in Management
- Strong knowledge of incident response, forensics and investigations processes
- Research and stay up to date on security industry best practices
7
Responsibilities For Direct Response Manager Resume
- Proposal Management subject matter expertise
- Relevant Bid Strategy subject matter expertise
- Influence without authority with some support
- At least one market knowledge area (Higher Ed, K12, EU, Analytics, Services)
- Mobile Acquisition & Forensics
8
Responsibilities For Response Manager, Jordan Resume
- Deep knowledge of modern IT security controls such as authentication and identity management, security enhanced network architectures and application based controls
- The ability to be methodical, well organized and detail orientated about all aspects of work
- Tertiary qualifications in information or IT security, or industry qualifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or the equivalent
- Understand the values of team members and to motivate them appropriately
- Identify areas of improvement
- Methods and motivations adopted by hackers to attack IT platforms, automated information systems and an organization’s IT infrastructure
- IT security incident management processes and tools
- IT operations and support organizations
9
Responsibilities For SOC Incident Response Manager Resume
- IT security forensic techniques, tools and procedures
- Manage multiple projects and manage tight deadlines
- Lead a team of highly technical security professionals
- Lead a team of Incident Managers responsible for engaging, managing workload, and prioritizing key stakeholders and participants in Major Incident (MI) activities
- Engage in (and also directly handle workloads for) MI activity and assess business impact from service or application owners to quickly identify mitigation plans
10
Responsibilities For Automated Response Manager Intern Resume
- Launch readiness planning and runbook creation for MI-management, Service Desk, IT and Critical Environment (CE) Teams; processes for Major Incident and Crisis event handling (aka Critical Incident Playbook)
- Interact directly with customers, Microsoft executive leaders, managers and key stakeholders to proactively communicate current status on active MIs or Crises
- Facilitate industry-standard Root Cause Analysis (RCA) exercises across all Major Incident and Crises; stakeholders/participants for beginning the Problem Management cycle
- Record, coordinate, and report on progress of Repair Item output from Post Incident Reviews, and RCA exercises
- Provide feedback and drive improvements with current tools and process; driving initiatives to the appropriate group, for proactive design changes and implementation or business risk assessment for MI causal factors
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