Revenue Operations Resume Sample
Dock Stracke
2370 Lebsack Tunnel,
Chicago,
IL
+1 (555) 275 8840
Work Experience
Director of Revenue Operations
04/2018
-
PRESENT
Boston, MA
- Knowledge of UB-04, diagnosis and procedure coding terminology
- Management of sales order and sales returns backlog for assigned region in accordance with the Company’s Backlog Policy
- Reviewing, maintaining, and making required changes to sales orders in accordance with the Company’s revenue recognition policies and related controls
- Curiosity and passion - Our team members ask probing questions, challenge the status quo, innovate and improve processes, and have fun while doing it all; positive attitude and never settling for “good enough” are key, along with fitting into our company culture
- Monitor contracts to insure performance compliance ( e.g. physician, payor, maintenance, vendor, purchasing, group purchasing organizations )
- Provide work direction for department teammates including goals and goal achievement measurements
- First level of support for field as it pertains to RM system issues for PMS, CRS, IDeaS RMS, OXI integration, TravelClick Demand360, Rainmaker, OTA Insight
- Resolving system challenges in full; reverse engineering issues between systems, working with required third party partners (ie: IDeaS) and internal home office (ie: IT) and field team members alike
Revenue Operations Analyst
08/2014
-
11/2017
Boston, MA
- Possesses excellent communication, time management, multi-tasking, and organizational skills
- Enjoys building strong partnerships with internal customers (hotels) and external partners (vendor partner relations)
- Has a passion for standards adherence, training, and team member development
- Is outgoing, personable, able to work amongst a variety of skills sets and departments
- Has the ability to drive business in a fast paced, dynamic environment and have fun at the same time
- Understands that hotel support needs are 24/7 and at times flexible hours are required to troubleshoot errors and meet tight deadlines
- Is comfortable working in a changing role depending on needs of company and industry
Revenue Operations Intern
04/2009
-
04/2014
San Francisco, CA
- Establishing + maintaining enterprise coding and configuration standards
- Supporting the Director, Revenue Operations with New Hotel Openings & Transitions, Revenue System Builds, and Ongoing Project Management tasks; represents the Revenue team for hotel projects (ex. impact of PMS inventory changes on connected RM systems)
- Management of TravelClick Partner contracting + renewal processes for enterprise
- User Access control for all Revenue Systems
- Advanced User: Opera PMS, SynXis CRS, IDeaS RMS G2 + G3
- Provides direct support to Distribution + Strategy teams
- Loves change! This role touches every hotel in the Two Roads portfolio, so each day is dynamic; needs and solutions vary frequently
- Is a pro-active self-starter who works well both independently and as part of a team
Education
Purdue University North Central
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Work effectively with a wide variety of people in varying locations and times zones; strong communication skills, both written and oral
- Excellent written, verbal and presentation skills with proven abilities to cohesively defend or justify recommendations
- Strong communication and presentation skills with the ability to engage varying levels
- Excellent problem solving skills and ability to work cross-functionally
- Robust problem-solving and analytical skills, with strong business acumen
- Can demonstrate Revenue Management skills
- Outstanding multi-tasking and problem solving skills
How to write Revenue Operations Resume
Revenue Operations role is responsible for analytical, excel, customer, financial, reporting, advanced, general, interpersonal, sox, accounting.
To write great resume for revenue operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Revenue Operations Resume
The section contact information is important in your revenue operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Revenue Operations Resume
The section work experience is an essential part of your revenue operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous revenue operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular revenue operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Revenue Operations resume experience can include:
- Effective communication skills to interact with Marketing, Engineering and Developer Relation Teams
- Self-directed, team player who has a strong sense of urgency and proven ability to get results through effective leadership
- Strong customer service, organization, communication (both written and verbal) and interpersonal skills as well as attention to detail
- Cultivate strong cross functional relationships and communicate effectively with team members and business partners
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues, ability to think quickly
- Excellent analytical skills, detail oriented, ability to take ownership of the work assigned, dedicated and deliver results timely, reliably and correctly
Education on a Revenue Operations Resume
Make sure to make education a priority on your revenue operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your revenue operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Revenue Operations Resume
When listing skills on your revenue operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical revenue operations skills:
- Strongly demonstrated skills in customer support, active listening, and verbal and written communications
- Strong work ethic and solid analytical, technical, organizational, interpersonal, and customer service skills
- Strong computer and analytical skills, including proficiency in Excel and Powerpoint
- Strong experience of related financial and accounting experience in a software environment
- Respond to, prioritize effectively and meet deadlines while maintaining the highest of standards for completeness and accuracy
- Excellent critical thinking skills and superb ability to connect dots
List of Typical Experience For a Revenue Operations Resume
1
Experience For Revenue Operations Analyst Resume
- Detail-oriented with excellent analytical skills for data mining
- High EQ, interpersonal skills, with demonstrated ability to influence and motivate
- Excellent communication skills with an ability to translate financial data into information for non-financial people
- Proven ability to engage and communicate effectively across the organization
- Proven ability to maintain flexibility and thrive in an environment with fast changing priorities and variability in daily tasks
- Some familiarity with a general-purpose programming language (prior experience with one of PHP, Java, C++, C or C# would be nice, though not required)
- Effectively evaluate the revenue programs and retailer performance
2
Experience For Director of Revenue Operations Resume
- Effectively communicate with all stakeholder department leaders the reporting data, timelines, insights and expectations
- Perform contract reviews and effectively communicate issues with various departments within the company
- Typically requires 5+ years related experience (sales operations, order entry, or related business experience)
- Effectively review reports either created individually or by others
- Experience managing and fostering a high-performance team
3
Experience For Revenue Operations Manager Resume
- Strong research, analytical, and problem solving abilities, and extreme attention to detail
- Data modelling/analysis experience in at least one of R, Python, Excel
- Accounting or Finance experience, or
- Public accounting experience with a Big 4 is desired
- Experience in Advertising, Client Services and/or Sales Support
- Relevant work experience in technical accounting, revenue recognition
- Experience buying media across multiple screens and formats in a data driven way
- Analytical experience in Sales Operations, Marketing Operations or Customer Success Operations
- Proven ability to improve efficiency and processes a pro-active attitude to problem-solving
4
Experience For Revenue Operations Specialist Resume
- High attention to detail, able to multi-task and meet deadlines with excellent follow-through
- Serve as a primary point of contact for Sales Operations team for all BET project management and prioritization
- Experience with Oracle ERP and Salesforce added advantage
- Experience in operations within a 3PL or freight brokerage company
- Project time management and Accounts Receivable Operations experience required
- Some experience with database schema design (best practices for table design, index usage, etc.)
- Hands-on experience with Salesforce.com and sales productivity platforms. Exposure to Xactly
5
Experience For Director, Revenue Operations Resume
- Professional Services experience, or
- Ales, Legal, or Contract review experience
- Good knowledge of Software Revenue Recognition as it applies to Professional Services
- Build and maintain relationships with stakeholders inside and outside of Revenue Operations to ensure strong cross-group collaboration
- In an Business Analyst role or equivalent relevant experience
- Experience with Intacct is desired
- Adhere to posted priorities without assistance
- Skilled communicator with great attention to detail
- Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
6
Experience For Senior Revenue Operations Analyst Resume
- Proven ability to deliver high quality and detailed work within deadlines
- Fundamental understanding of “go-to-market” processes & the ability to work in a strong sales culture
- Global SaaS company experience
- Publicly traded company experience
- Outstanding Excel, PPT and ad serving software proficiency (DFP, DCP, AdX, DBM)
7
Experience For Analyst, Revenue Operations Resume
- Keeping the business highly performing, and ensure proper execution of daily business operations
- Contracting guidance and enablement to field sales teams for unusual or complex deals
- Enabling the business performance through proper execution of daily business operations
- Create standard operating procedures around pricing events and client billing; create a culture of accountability by setting the right operating metrics
- Partner with Sales to generate client proposals by managing and forecasting inventory and calculating pricing
8
Experience For Revenue Operations Intern Resume
- Support the Revenue Operations team with advertising campaigns (involves analyzing, optimizing and monitoring campaign performance)
- Assist with implementing and refining tracking of key sales pipeline and customer details
- Monitor client project unbilled fees and expenses and engage project teams to complete client invoicing according to pre-determined billing schedules
- Provides leadership to ensure timely, efficient and accurate processing of claims; timely initial billing, follow-up, payment posting and denial management
- Support quarterly audit work by completing revenue confirmations and assisting on gathering selection support documents
9
Experience For Partner Revenue Operations, Analyst Resume
- Responsible for managing all aspects of processing Billing and AR transactions
- Direct payroll billing price strategies throughout payroll applications to ensure all billing revenue is being obtained
- Perform revenue (billing) audits to ensure SOP’s are adhered to; monitor and update existing customer billing issues
- Lead and develop the Campaign Management teams and Technical Operations teams by providing career development and coaching
- Drive resolution of day to day operational issues while managing ongoing operational processes
- Manage the customer billing process, including timely and accurate preparation and delivery of customer invoices
10
Experience For Accountant, Revenue Operations Resume
- Responsible for forecasting quarterly billings and cash collections, and reporting on actual results compared to forecast
- Responsible for the month-end close process and reporting for order entry, billing and accounts receivable
- Operational sales support for consulting and training (Professional Services) deals
- Creation of contract billing milestones in client projects to ensure timely strategic billing that allows maximum collection effort for all clients
- Lead the in-geography execution of Sales Operations, Marketing, Communications, Pricing and Enablement
List of Typical Skills For a Revenue Operations Resume
1
Skills For Revenue Operations Analyst Resume
- Excellent written and verbal communication skills necessary to work cooperatively and effectively with managers, co-workers, and vendors
- Excellent analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably and correctly
- Excellent interpersonal skills and ability to work cross-functionally
- Strong in customer support, active listening, and verbal and written communication skills
- Excellent communication skills and can collaborate in a team
2
Skills For Director of Revenue Operations Resume
- Demonstrate high energy and the ability to remain flexible and willing to re-prioritize in a challenging and fast-paced environment
- Can demonstrate strong problem-solving, reasoning, and analytical abilities
- Customer service, leadership and relationship-building skills
- Demonstrated experience with 3 of the following: ERP systems, order entry systems, business processes, data workflows and root cause analysis
- Thrive in a dynamic and exciting environment, adapt to change, and multi-task effectively
- Advanced Excel skills and ability to work autonomously with large volumes of transactional data maintaining data accuracy and integrity
- Expert oral and written communication skills are required
- Prior healthcare reimbursement / revenue cycle experience
- Strong proficiency in Microsoft office with advanced Excel skill
3
Skills For Revenue Operations Manager Resume
- Identify operational problems, effectively communicate, find solutions, and execute new operational plans
- Combined experience, with at least 2 years of work experience directly related to revenue recognition
- Advanced Excel skills required and ability to work with and analyze and interpret large volumes of transactional data
- Robust problem-solving and analytical skills
- Summarize information and effectively communicate analyses in writing and verbally to customers
- Identify differences between various data sources quickly and effectively
4
Skills For Revenue Operations Specialist Resume
- Experience analyzing data and preparing reporting for leadership teams
- Experience implementing and maintaining billing system
- One (1) year of experience performing key functions in the quote to cash process such as booking, billing, accounts receivable, and order management
- Adaptable: Capable of adjusting to changing priorities, sometimes daily
- Proven track record to meeting or exceeding revenue and margin goals
- Experience working in programmatic advertising – preferably for a large digital publisher, SSP, DSP, ATD or agency
- Proven analytical and problem-solving abilities in order to drive key decision for daily and long-term planning
- Skillful in utilizing PCs, Microsoft Office Suite including Outlook, Word and Excel
5
Skills For Director, Revenue Operations Resume
- A proven track record for delivering results and impacting an organization
- Solid foundation utilizing PCs, Microsoft Office Suite including Outlook, Word, and Excel
- Skillful in utilizing PCs, Microsoft Office Suite including Outlook, Word, and Excel
- Analytics experience in FP&A, Finance, Consulting, business analytics or in high growth company required
- Experience working in SFDC (reports, dashboards etc.)
- Experience in digital media buying
- Proven track record of managing $100M+ operational business
- Combined order management, billing and credit and collection experience
6
Skills For Senior Revenue Operations Analyst Resume
- Excellent understanding of ERP systems, order entry systems, business processes, data workflows and root cause analysis
- Perform strategic planning and prioritize goals
- Perform User Acceptance Testing and validation of system changes for the global payment systems
- Experience with working with outsourced vendors
- Experience in time sensitive, delivery critical, white glove import/export handling
- Proven track record of driving projects to completion
- Strong work ethic, ability to think outside the box and adapt to rapidly changing environment
- Revenue cycle experience highly desired with expertise in either front-end, mid-cycle, or back end revenue operations; and
- Experience analyzing conversion rates, acceptance rates, failure rates, bounce rates, and other common KPI’s
7
Skills For Analyst, Revenue Operations Resume
- Experience managing external vendors as needed
- Proven ability to work and partner with senior executives across business units in a team environment
- Experience in a Finance, Accounting, Accounts Receivable or Billing
- Experience in Big 4 public accounting
- Master’s or equivalent experience
- Three (3) or more years of experience in a similar role
- Advanced level experience with Salesforce, NetSuite and Microsoft Office suite (Excel and Word)
- Be the glue that holds the people, processes, systems, priorities, and strategy of the geography together
- Run, save and cross validate revenue reports for month close sign off
8
Skills For Revenue Operations Intern Resume
- Experience preferably in software, high tech industry or a publicly traded company
- Good work ethic, drive to learn and be challenged, self-driven and motivated
- Experienced in understanding F5 business model and practices
- Review and interpret terms and conditions of revenue contracts and be able to confirm validity and accuracy of associated billing
- Direct strategic projects for billing consolidation and/or product code assignments
- BBA, BA or BS in Finance, Accounting, or equivalent experience
9
Skills For Partner Revenue Operations, Analyst Resume
- Experience working for a high growth / fast paced company
- Experience with Zuora RevPro, SFDC, Oracle or other sophisticated IT finance systems
- Previous Billing System implementation and conversion experience required
- Demonstrated ability to deliver high quality and detailed work within deadlines
- Experience in a Finance, Accounting, Accounts Receivable or Billing
- Experience successfully working cross-functionally with Finance, Business Ops, Sales, and Product to ensure the sales organization is supported
- Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company Adept at learning new technology
- Strong organizational background
- Git experience would be an asset
10
Skills For Accountant, Revenue Operations Resume
- Researching, analyzing, documenting and applying technical accounting matters
- Reviewing and adjusting credits, ensuring the revenue recognition offsets the original transaction being credited
- Reviewing and adjusting transactions that have system errors, ensuring the resulting revenue recognition is accurate
- Working with automated reporting tools such as Salesforce or Tableau to create dashboards that drive business performance
- Working with external auditors during quarterly reviews and annual audit
List of Typical Responsibilities For a Revenue Operations Resume
1
Responsibilities For Revenue Operations Analyst Resume
- Experience Order Management and Accounts Receivable operations experience required
- Effectively troubleshoot any data collection issues and problem-solve when necessary data errors or calculation issues
- Proficiency in Microsoft Office products; advanced skills in PowerPoint and Excel required
- Experience building and scaling both pre-sale and post-sale teams in a high-growth environment
- Proven ability to work autonomously in a fast-paced and often ambiguous work environment
2
Responsibilities For Director of Revenue Operations Resume
- Experience in Order Management Professional Service
- Strong knowledge of revenue recognition standards
- Experience in a finance/analyst role
- Strong initiative and drive to see tasks through to completion
- Related work experience in either a revenue accounting, general accounting, or business operations role
- Works well under pressure and deadlines and prioritizes responsibilities
- Promotes and maintains good public relations and uses every opportunity to maximize business
- Assist in inventory requests, including pulling available inventory, forecasting, and other inventory needs using AAFT and YieldEx
- Independently researching on various revenue related technical accounting topics and writing white papers as necessary
3
Responsibilities For Revenue Operations Manager Resume
- Provide ad-hoc and recurring revenue reporting for Sales Leadership, Accounting and Analytics groups
- Provides guidance, communication and education on correct charge capture, coding and billing processes to multiple clinical departments
- Aid in User Stories/Requirements as needed for projects pertaining to Billing
- Create/Test User Acceptance Test Cases as needed for projects pertaining to Billing
- Deep understanding of Billing processes and system functionality across both Enterprise and Vonage Business customer segments
4
Responsibilities For Revenue Operations Specialist Resume
- Discover and report out on advertising trends within Hearst Digital Media including brand, vertical, product and site analysis
- Reconcile prepaid training invoices and prepare customer prepaid training units reports as needed
- Highly capable in basic mathematics, including the calculation of common statistics, ratios and percentages, and a working knowledge of simple algebra
- Oversee the media planning process and provide the sales planning team with the best tools available
- Manage month-end campaign billing and revenue recognition as the main point-of-contact with finance and accounting
- Perform revenue and billing analysis of advertising contracts and delivery to ensure accuracy and completion
5
Responsibilities For Director, Revenue Operations Resume
- Assist with SOX testing and auditing requests
- Provide feedback to product managers and engineers to develop, test, and refine inventory forecasting and pricing tools
- Execution of monthly global AR and revenue close, ensuring accurate results are delivered on time for reporting in accordance with IFRS
- Take on a lead role in compiling data needed for external audits and internal audits, ensuring that data requests are handled in an efficient way
- Develop ongoing training/education/documentation for users as the sales process evolves
- Deadline Oriented: Have demonstrable work history meeting and exceeding deadlines and business targets
- Perform revenue and billing analysis and review of advertising contracts and delivery to ensure accuracy and completion
6
Responsibilities For Senior Revenue Operations Analyst Resume
- Assist with SOX testing and auditing requests on an as-needed basis
- Adhoc reporting and project work as requested
- Basic understanding of import/export Trade Compliance, OGAs, DG
- Intermediate computer proficiency in all Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Access
- Interact with finance on accounting/finance and payments on relevant operational issues
- Work with various teams to set up testing plan and execution timelines
- Comfortable working in a Mac OS X or Linux environment, and bash knowledge would be useful
- Passion for helping your team develop, learn, and succeed
- Evaluate progress and trends from all reports and make recommendations on business forecasting and changes to revenue models to ensure greater results
7
Responsibilities For Analyst, Revenue Operations Resume
- Create Reports from Zuora Billing platform as needed
- Part of Cross Functional Team for Dev Related Billing Projects
- Calculate sales rebate customer performance and partner with cross-functional teams to execute sales incentive credit processing within SLA
- General understanding of GAAP & SOX control
- Background in finance, accounting, or similar field
8
Responsibilities For Revenue Operations Intern Resume
- History of driving process improvements, system automation, and operational metrics
- Deliver analysis and recommendations on programmatic partner performance, inventory allocation, and pricing
- Own communication and reporting of product revenue and yield trends to senior leadership
- Responsible for overall sales administration, revenue reporting fidelity and business-mix health index
- Responsible for operational utilization and resourcing to guide sales leader’s visibility of profitability goals and metrics attainment
- Model new billing strategies for current and future customers and implement across sales and operation constituents
- Participate in gotomarket opportunities, representing payroll revenue operations
- Assist with financial audits including support documentation and communication with external auditors
9
Responsibilities For Partner Revenue Operations, Analyst Resume
- Enjoys being a leader and innovator in the revenue management landscape
- Takes risks with a no-fear decision-making capacity on behalf of the revenue team and hotel stakeholders
- Design/build reporting templates to be used by team members for performance optimizations
- Help maximize programmatic revenue through strategy adjustments and Sales team training
- History of driving improvements in execution, system automation, and operational metrics
10
Responsibilities For Accountant, Revenue Operations Resume
- Has advance knowledge of Excel and other reporting tools
- Review and approve contracts and propose accounting treatments based on contract specific terms and conditions
- Key team member for ASC 606 implementation and related business processes changes and re-engineering
- Responsible for GAAP revenue forecast, modeling, and analysis
- Mentor and manage the sales planning and ad operations teams and provide them with continuous feedback and growth opportunities
- Work alongside director of ad operations to ensure yield maximization of existing inventory
- Assist with ad product revenue forecasting and growth targets based on sales needs
- Work with product to create a better understanding of RPU across different Quartz products
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