Sales Operations Manager Resume Sample
Garland Ernser
7378 White Drives,
Philadelphia,
PA
+1 (555) 544 6654
Work Experience
Sales Operations Manager
06/2015
-
PRESENT
Chicago, IL
- Monitor and review key account Open-to-Buy forecasts and provide recommendations/action plans to cross-functional teams and management
- Develop and manage processes for Sales to review Seasonal Prebooks by territory and account- Review with management shortfalls by account and possible opportunities for increased bookings as well as identify upside opportunities on category basis
- Work with Visual Merchandising to plan fixture strategies and approve requests
- Review territory/account growth strategy and appropriate fixture investments to retailers
- Working with sales managers to plan and execute sales contests
- Establish territory and rep targets that are aligned with monthly sales goals
- Work with Finance to ensure accurate monthly forecasts, accruals and rep compensation
Senior Sales Operations Manager
07/2011
-
04/2015
Phoenix, AZ
- Communicate effectively to sales leadership on sales team’s successes, challenges and execution plans for solving those challenges
- Serve as the primary focal point for dealdesk requests from sales in order to ensure compliance with process and to route and obtain the necessary approvals from finance, legal, executives, etc
- Serve as a Subject Matter Expert for Ustream sales process and approvals matrix including supporting sales on account/territory coverage
- Ensure visibility for appropriate stakeholders and sales management if disputes are identified and escalated
- Providing ongoing trainings and governance to the approvals matrix and dealdesk process
- Making administrative updates in SFDC and communicating these updates to the Commissions team
- Support and enable sales in forecasting and pipeline management
- Think outside of the box on improving overall sales processes and governance of our sales tools
Regional Sales Operations Manager
08/2004
-
01/2011
Dallas, TX
- Develop strategic partnership with management and cross-functional teams as well as peers to enable sales around updates and changes in sales processes
- Job has some variety in terms of customer contact and needs
- Incumbent follows well-established store practices and procedures
- Decisions are made within specific store policy constraints
- Errors in judgment could affect the profitability of the store by affecting customer satisfaction, employee morale and performance or affect the accuracy of cash register transactions
- Develop an in-depth knowledge of Implant Direct’s core products via successful completion of Sales Effectiveness training program, and utilize this knowledge to successfully lead Sales Support operations
- Provide optimal support to Sales team to ensure that the team consistently meets or exceeds daily sales performance metrics
- Work closely with VP, Sales – US to create and maintain a world-class sales culture, focused on delivering results and driving strategy by providing ongoing coaching and development through analysis and leverage of performance metrics data
Education
University of Phoenix - Henderson Learning Center
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Well developed and excellent relationship building and influencing skills at all levels including conflict resolution skills
- Strong Influencing skills and negotiating skills
- Strong Excel skills including reporting and presentation skills to support business requirements
- Strong organizational skills and demonstrated ability to multi-task effectively within a high-pressure environment while meeting strict deadlines
- Excellent written and verbal communication skills in English, great interpersonal skills
- Strong analytical skills and fit with Excel. Advanced Microsoft PowerPoint skills required
- Strong leadership skills and organization navigation skills; ability to lead a cross-function team and deliver major projects within deadline
How to write Sales Operations Manager Resume
Sales Operations Manager role is responsible for analytical, excel, business, organizational, interpersonal, presentation, advanced, leadership, microsoft, organization.
To write great resume for sales operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Operations Manager Resume
The section contact information is important in your sales operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Operations Manager Resume
The section work experience is an essential part of your sales operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Operations Manager resume experience can include:
- Work with Area Sales Directors and Regional Sales Managers to motivate and drive performance of the Sales team. Consistently ensure that business and behavior is conducted in alignment with Implant Direct and Danaher core values
- Evaluate existing and future CRM and other automated sales tool functionality, recommend best practices and prescribe rollout plans, including: socialization, training, communication, testing, and release management
- Excellent interpersonal and communication skills, both written and verbal. Able to work well in fast paced and deal with changing priorities
- Strong organisational skills with an ability to manage competing priorities and tight deadlines regularly
- Strong project, time, and resource management skills with proven success influencing customers and team members
- Strong analytical skills – experience producing, consuming, and acting on analyses
Education on a Sales Operations Manager Resume
Make sure to make education a priority on your sales operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Operations Manager Resume
When listing skills on your sales operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales operations manager skills:
- Excellent and effective verbal and written communications skills, including the ability to effectively advise senior leadership
- Strong attention to detail, strong multi-tasking abilities and good organizational skills
- Good project management skills, and demonstrable skills of achieving results through cross-functional teams
- Strong mathematical skills / statistical skills (data sets, variance, hypothesis testing)
- An excellent understanding of P&L drivers; solid planning /forecasting skills
- Strong analytical/business modelling skills including proven ability to convert raw data into actionable business insights
List of Typical Experience For a Sales Operations Manager Resume
1
Experience For Senior Sales Operations Manager Resume
- Effective problem resolution skills with strong resolve to make difficult decisions that are good for the organization
- Strong interpersonal skills to work effectively with internal and external customers
- Advanced Excel skills and good PowerPoint skills required
- Strategic thinker and driver. Strong analytical skills and business acumen. Ability and passion to analyze, set priorities, and solve complex problems
- Operate as an effective tactical and well as strategic thinking skills
- Organizational skills and communication skills
- Excellent communication skills (verbal and written, including facilitating and presenting) required
- Excellent reporting skills with Excel and reporting tools such as Power BI, Dynamics or Salesforce, Tableau, etc
- Excellent communication skills including the ability to influence and negotiate with senior internal stakeholders
2
Experience For Sales & Operations Manager Resume
- Highly analytical with strong administration, planning and organisational skills
- Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes
- Summarize to executive management along with strong powerpoint skills
- Excellent organization skills and structured work approach
- Strong leadership skills to drive projects to completion
- Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions
3
Experience For Regional Sales Operations Manager Resume
- Excellent communication skills; ability to articulate vision and influence stakeholders by understanding their perspectives and speaking their language
- Strong consulting and relationship-building skills
- Strong Analytical Skills & working with Excel, Tableau and other reporting tools
- Strong analytical skills in interpreting data to recommending actions
- Strong project management skills set, leading projects with cross-functional team members in sales/marketing/care/IT/finance/HR
- Excellent communication skills – able to create and give engaging presentations to all levels including the Executive leadership team of TSV
- Strong critical thinking, troubleshooting and analytical skills
- Excellent analytical and problem solving skills with the ability to think strategically
- Prior experience in business operations, sales or related experience, primarily in the area of project management and implementing process improvements
4
Experience For National Sales Operations Manager Resume
- Excellent analytical/problem solving skills with the ability to interpret data
- Professional working experience, thereof 7+ in operations or related area; Prior people management experience
- Excellent sales facing skills – as the daily interface for multiple operational activities
- Superior analytical + Excel skills, including strong ability to identify and solve highly ambiguous problems
- Excellent presentation and communications skills; ability to assimilate complex concepts and clearly articulate business value
- Leadership, strong organizational & communication skills
5
Experience For Global Sales Operations Manager Resume
- Good interpersonal skills and comfortable with working with sales people and senior management teams up to VP level in a global organization
- Strong inter cultural skills
- Experience working with top-class sales skills vendors
- An enthusiastic self-starter with excellent communication and influencing skills
- Strong interpersonal skills and the ability to build close relationships and interact with colleagues at all levels of the organization, in person and remotely
- Strong analytical, program management, training and negotiation skills
- Excellent oral, written and power point communication skills
6
Experience For After Sales Operations Manager Resume
- Strong MS Excel and PowerPoint skills, proficient in all other applications such Word, Visio, Outlook, etc
- Job specific Competencies & Skills. Strong business acumen
- Strong leadership skills and the ability to lead through influence and contribution
- Strong analytical skills and ability to derive insights
- Strong excel skills set to retrieve and analyze data from disparate sources
- Excellent Excels and Analytical Skills
7
Experience For Sales Operations Manager, SSA Resume
- Strong communication skills both written and presentations
- Strong PC skills required (MS Office, particularly Excel and/or Access)
- Experience in sales in FMCG company on managerial position as unit manager or channel manager & a track record of strong frontline management experience
- Excellent communication skills, includes verbal, written and presentation forms. Mastery in Russian and English is required
- Strong stakeholder engagement skills internally and externally
- Detail-oriented with excellent project management, organizational, and analytical skills
- Outstanding communication skills and tact
- Experience leading operations teams, including experience using data to drive projects that enhance sales performance
8
Experience For Digital Sales Operations Manager Resume
- Knowledge of coding techniques in SAS (or R or Python), SQL and VBA, and advanced Excel skills. Comfort with reporting production and automation techniques
- Demonstrated experience managing outside vendors
- Efficiently and effectively facilitate and drive to meeting closure
- Intermediate to Advanced Excel based modeling skills
- High teaming skills, open to feedback and can do attitude
- Data-driven decision maker with outstanding analytical skills; ability to translate quantitative data into actionable recommendations
- Language skills: Fluent English and Fluent German is required
- Analyze performance metrics data and leverage it to effectively coach and develop sales processes
9
Experience For Americas Sales Operations Manager Resume
- Great communication skills, written and spoken
- Proven experience working with IT and Sales teams
- Demonstrated experience in using CRMs, marketing automation and other tools
- Work experience; 2+ years of team management experience
- Demonstrated Salesforce experience
- Experience in sales and at least 2 year sales management experience
10
Experience For Sales Operations Manager, Timberland Resume
- Advanced computer skills including Mac, Excel, Powerpoint, and Google Products
- Advanced skills in MS PowerPoint and Excel
- Industry experience in B2B technology or software; knowledge/experience in the HCM/HR/cloud tech industry an asset
- SFE Reporting, Data Analysis & Maintenance, Sales Incentive, communication with Sales & Marketing teams, coach associates on analytical capability and skills
- Proven experience within either Consulting, Banking, Finance or Sales Ops
- Total 8+ year working experience with 5+ year experience in commercial planning, analytics & operations (order management)
- Strong Retail Link experience including CPFR, Decision Support, Scorecarding and Metrics and administration
- Problem solving and analysis experience with experience solving business problems (commercial, operational, organizational)
List of Typical Skills For a Sales Operations Manager Resume
1
Skills For Senior Sales Operations Manager Resume
- Excellent IT skills required – SAP, Sales quoting tool (i.e. BMI), Salesforce.com (required at least 1 year of experience in SF)
- Strong project management, administration and prioritization skills
- Excellent interpersonal and communication skills with a proven ability to build trusting business relationships
- Excellent organizational skills with strong business acumen who takes the initiative and can work independently or within a team to achieve established goals
- Good interpersonal skills – team working, networking and influencing
- Drive training initiatives, including sales skills training, effective use of Saleforce.com and general process & procedures
- Team leading skills in a global environment, experience in directly supervising employees
- Experience in effectively interfacing and managing sales force – preferably in start-up environment
- Strong computer skills, including spreadsheet modeling and data warehouse interaction
2
Skills For Sales & Operations Manager Resume
- Proven problem solving, analytical skills customer focus, and creative problem solving
- Excellent verbal and written communication skills including proper grammar and spelling
- Excellent IT Skills including working knowledge of Microsoft Word and Excel
- Demonstrates active listening skills, using both verbal and non-verbal styles
- Excellent analytical skills and an analytical problem-solving approach
- Good knowledge transferring skills
- Strong verbal and written communication skills, proficient in interacting with Senior Leadership
3
Skills For Regional Sales Operations Manager Resume
- Have excellent verbal presentation skills by simplifying the complex
- Good decision-making skills, ability to manage project work
- Strong analytical, interpersonal, organizational and critical thinking skills
- Proven track record of effectively interacting with senior level executives (i.e. C-suite)
- Excellent MS Excel skills (Filtering, PivotTables, V-Lookup)
- Excellent MS Excel skills (Filtering, Pivot Tables, V-Lookup)
- Depth of problem solving skills and experience in process and systems management
4
Skills For National Sales Operations Manager Resume
- The ability to prioritize and plan work effectively
- Very good leadership and team management skills
- Excellent written and verbal communication skills; particularly over the phone and email given the frequent interactions with remote employees
- Strong business modeling and information management skills
- Good ability of business analysis and training skills
- Strong interpersonal skills with a customer focus
- Self-motivated, results-oriented individual with a proven track record of exceptional analytical and presentation skills
5
Skills For Global Sales Operations Manager Resume
- Problem resolution skills, strong initiative and ability to create and improve processes
- Proven experience handling conflicting priorities in a high growth environment
- Budgeting, forecasting and accounting skills required
- Amazing organizational skills and the ability to be a self-starter
- Proven experience in conducting deal reviews and strategic pricing working with the sales function
6
Skills For After Sales Operations Manager Resume
- Proficient PC skills using MS Office and other various programs including presentation software. Advanced Microsoft Excel and PowerPoint capabilities required
- Ensures that team members are effectively communicating and collaborating with outsourced resources
- Advanced Excel skills, including working with large sets of data
- Good understanding and experience dealing with different customer channels, product mix and multiple brands
- Manage the regular meeting cycles with each supplier ensuring actions are clearly document and managed effectively
- Process mapping and basic skills in continuous improvement & Lean techniques
- Solid understanding of sales drivers and behavior and good knowledge of VMWare’s markets and offer
- Prior experience managing a CRM and Sales Operations within the mortgage industry is required
7
Skills For Sales Operations Manager, SSA Resume
- Native English speaking and written levels of English are very important and a good level of mathematical skill is required
- Operate in a fast-paced environment and adapt to changing priorities and demands
- Demonstrated experience working through complex business analysis and partner with internal clients with a consultative approach
- Proven experience driving digital operations
- Expert Excel skills and ability to manipulate data
- Can effectively manage their time
- Can effectively deal with ambiguity
- Superior interpersonal and relationship management skills
- Good skill in operating Microsoft office(Excel, PPT, etc)
8
Skills For Digital Sales Operations Manager Resume
- Experience with hands-on experience in sales processes, forecasting, sales analytics and sales incentive payments
- Effectively interact with senior management on a regular basis
- Effectively communicate sales results and/or information related to the Inside Sales team performance to appropriate departments
- Knowledge of broader GE strategies and priorities; familiarity with individual GE business’ products, strategy and priorities
- Excellent report creation experience and analytical approach to discover and track important business insights
- Understanding and experience of managing a bid
- Understanding of organisational dynamics, operating experience with large and complex organisations
9
Skills For Americas Sales Operations Manager Resume
- Reporting – creation, validation and distribution of all regional and divisional sales reports
- Understanding and experience with customer segmentation, differentiation and solution selling
- Experience managing people (mentoring, delegating, reviewing work, and coaching staff)
- Experienced using Salesforce including data collection, manipulation, reporting and dashboarding
- Experience implementing Sales strategy, recruiting, training and enablement efforts
10
Skills For Sales Operations Manager, Timberland Resume
- Experience working with senior executives in establishing a cadence of reporting on sales performance, client insights, and market analysis
- Creative problem solver who thrives on challenges, accustom to working in a fast paced environment on multiple projects, prioritizing and meeting deadlines
- Drive high priority initiatives including (but not limited to) strategic planning, territory optimization, process optimization, forecast modeling
- Extensive experience in a quantitative field in a consulting, strategic planning, sales/business operations or marketing operations role
- Experience in disciplines that involve engineering, marketing, product/business management, sales, manufacturing, and finance
- Maintain a solid knowledge of the Company’s underlying technology, the range of existing products and consulting services
- Have a good understanding of business governance models (business reviews, what’s important, relevant reporting)
- Experience with planning and tracking operational results
List of Typical Responsibilities For a Sales Operations Manager Resume
1
Responsibilities For Senior Sales Operations Manager Resume
- Strong organizational skills and demonstrated ability to multi-task effectively while meeting strict deadlines
- Strong analytic & communication skills & Organizational Skills
- Excellent analytical skills with proven track record
- Strong analytical skills and working knowledge of incentive compensation analytics; plan simulations, fairness analysis and projection methodologies
- Good communication and skills to engage senior management
- Excellent communication skills with high self-confidence
- Effective written and oral communication skills, ability to establish rapport and credibility
2
Responsibilities For Sales & Operations Manager Resume
- Multicultural and International experience and skills (mandatory for MECA, WEA, EAP, CER)
- Build strong relationships with go-to-market internal stakeholders and effectively manage expectations
- Possess a high level of maturity with excellent organizational skills
- Outstanding communications and project management skills
- Assist the sales team in driving sales growth strategies and ensuring those strategies are adopted effectively by all sales team members
3
Responsibilities For Regional Sales Operations Manager Resume
- Conduct or support Leadership Development and Selling Skills training as necessary
- Work experience in a quantitative field or equivalent educational experience preferably in the digital media or online advertising space
- Distinctive problem solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organisational)
- Prior working experience in or exposure to APAC region
- Related experience and/or training; or equivalent combination of education and experience
4
Responsibilities For National Sales Operations Manager Resume
- Advanced Excel, SQL and Powerpoint skills
- Superior Microsoft skills - Excel (pivot tables, vlookups), Powerpoint, Word; SQL / Tableau proficiency also desirable
- Sales and marketing operation management experience, or equivalent professional experience (i.e. consulting)
- Plan and effectively allocate resources to provide required support to Bus in collaboration with BU Heads
- Strong Microsoft Excel and Word experience required
5
Responsibilities For Global Sales Operations Manager Resume
- Maintaining a good working knowledge of the uses, capabilities and reporting features of salesforce.com
- Clearing house / prioritization for our regional needs with our OPT’s help
- Experience creating reporting via Salesforce and other reporting tools (Power BI, Tableau)
- Work experience in a consulting firm, investment banking or private equity firm or in a corporate development or strategy role
- Good understanding of Order Intake Booking, Market knowledge within the power industry
6
Responsibilities For After Sales Operations Manager Resume
- Promotion effectiveness tracking (new/opening/upgrade/clearance etc.)
- Experience in Management Consulting, Sales Operations, Business Operations or Investment Banking
- Manage ad-hoc requests and multiple projects simultaneously, while operating in a high temp environment with ever changing priorities and tasks
- Demonstrated proficiency in using data to drive business results and problem-solving mind is required
- Develop a training curriculum, certification and/or process that makes the Cadillac dealer experience a differentiating benefit
7
Responsibilities For Sales Operations Manager, SSA Resume
- Proven track record leading teams and driving collaboration among stakeholders
- Solid understanding of call center technology, terminology and environment
- Proven track record of increasing sales in a phone based environment
- Build effective working relationships with internal team members across multiple function
- Experience of working within the Internet, Technology or SAAS space
- Good working knowledge in MS Office Application
- Experience as an Analyst/Mgr working in high-technology, preferably semiconductor sales
- Experience in one of the global top tier strategy consulting companies
8
Responsibilities For Digital Sales Operations Manager Resume
- Organize, facilitate, and lead working teams and process workshops as needed to drive effective cross-functional collaboration
- Experience in a Sales Operations, Finance or other analytical role
- Experience in Sales Operations or Business Operations
- Extensive experience in salesforce.com and related CRM tools
- Advanced experience with systems tools such as Excel, Microstrategy, Tableau and Salesforce.com
- Demonstrated proficiency in using data to drive business results
9
Responsibilities For Americas Sales Operations Manager Resume
- High levels of motivation and a strong work ethic/professionalism
- Participate in Hill’s field team region meetings, sharing knowledge about Petco systems/operations and procedures to make TM's most effective
- Two years sales or sales management experience
- Proven ability to work as a change agent and challenge the status quo
- Works closely with sales management to optimize the effectiveness of the team’s technology investments
- Fluent in the use of MS Office and ideally with experience of using the ‘Navision’ system
- Develop best practices to optimize and consolidate end to end business processes
10
Responsibilities For Sales Operations Manager, Timberland Resume
- Significant data analytics, reporting and interpretation experience to support sales operations
- Innovative problem solver-resolve issues and challenges with strong sense of urgency
- Knowledge and experience with Microsoft Excel, Power Point and Project
- Provide consistent metrics to understand and improve business performance and productivity (sales efficiency and effectiveness)
- Professional experience in sales activity
- Previous Sales Experience within Industry (or similar industry)
Related to Sales Operations Manager Resume Samples
Assistant / Sales Manager Resume Sample
Work Experience
• To ensure compliance and consistency with bank’s Compliance & Control policy and processes
• Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant ...
Professional Skills
• Effective influencing, negotiating and rel...
• Strong interpersonal skills, excellent tea...
• Demonstrates excellent communication skill...
Operations Sales Manager Resume Sample
Work Experience
• Determines and creates policies, procedures and manuals for direct reports
• Establishes objectives and goals for the team; plans, organizes and manages work flow
• Assigns, monitors, and reviews work; evaluates direct report’s performance
• Recruits, i...
Professional Skills
• Strong supervisory skills that promote, fa...
• Demonstrated excellent customer relationsh...
• Excellent analytical, business intelligenc...
Sales Assistant Manager Resume Sample
Work Experience
• Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget
• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention
&n...
Professional Skills
• Possess strong analytical and problem solv...
• Prior supervisory experience with at least...
• Prior supervisory experience with at least...
Associate Director / Sales Resume Sample
Work Experience
• Develop a complete knowledge of company sales policies and SOP’s, and assist the Director of Sales in ensuring knowledge of and adherence to those policies by the Sales and Catering team
• Assist the Director of Sales by conducting all employee/manager Performance Appraisals according to Highgate H...
Professional Skills
• Sales experience with leadership responsib...
• Excellent communications, problem-solving ...
• Strong computer skills including Office ap...
Assistant Director Sales Resume Sample
Work Experience
• Exceeds annual sales and activity goals
• High guest service skills, with the talent, knowledge and the vision and ability to lead colleagues to excellence
• Organizes and supervises departmental activities including tele-marketing, prospecting and qualifying potential leads,...
Professional Skills
• Demonstrate excellent communication and in...
• Planning and Organizing - Skilled at contr...
• Aggressive negotiating skills and creative...
Franchised Sales Resume Sample
Work Experience
• Make copies of room contacts, group resumes and rooming lists, BEO’s, daily reports and client evaluation forms and other items as required; distribute to the appropriate departments
• Stays abreast of competition and industry developments
• Prepares reports as requested: Pro...
Professional Skills
• Excellent Time Management skillsExtensive ...
• Excellent proactive skills : utilize selli...
• Understand links between sales and profit ...