Senior Field Service Engineer Resume Sample
Orval Medhurst
19039 Lillie Throughway,
Boston,
MA
+1 (555) 260 1036
Work Experience
Senior Field Service Engineer
06/2017
-
PRESENT
Houston, TX
- Safely lift 50 Lbs with assistance on occasion
- Safely lift and carry 25-30 Lbs continuously throughout the day
- Maintain a valid driver’s license and safe driving record
- Follows basic instructions to perform simple tasks and/or operate simple equipment
- Continues to learn and acquire expertise as necessary
- Prioritizes activities to complete assigned work
- Anticipates problems and acts to manage them appropriately
PMC Senior Field Service Engineer
08/2010
-
02/2017
Los Angeles, CA
- Engages in self-development to expand job and company knowledge in order to be more effective
- Recognizes new ideas and theories and how they impact work
- Holds self-accountable for assigned work
- Gathers and develops understanding of information within the company using courtesy, tact and appropriate language
- Reads, understands and creates simple instructions
- Participates on work unit teams to improve processes
- Supports team goals and team members
Senior Field Service Engineer, Alkhobar
07/2004
-
02/2010
Philadelphia, PA
- Learns customer business needs
- Is directly responsible for company assets, including a service vehicle, parts inventory, tools, laptop, and test equipment
- Provides the highest quality of service possible in order to assure customer satisfaction
- Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
- Generates substantial annual revenues
- Functions without direct supervision at customer sites
- Provides direction to Field Service Technicians/Engineers in work group
- Intimate knowledge of telecommunications central office power equipment installation procedures, safety procedures, preparatory and job-site documentation requirements, and service/maintenance protocols
- Good knowledge of telecommunications central office engineering design requirements
Education
University of Maine at Farmington
2000 - 2004
Engineer's Degree in Engineering
Professional Skills
- Strong troubleshooting and fault diagnosis skills
- Strong Excel formatting skills
- Strong computer skills (Microsoft Office Tools)
- Strong written correspondence skills
- Outstanding communications skills. The ability to communicate complex issues concisely and with clarity
- Good English skills in speaking, reading and writing, pass CET 4
- People skills, including communication, developing and maintaining interpersonal relationships
How to write Senior Field Service Engineer Resume
Senior Field Service Engineer role is responsible for technical, customer, troubleshooting, english, interpersonal, leadership, software, travel, training, analytical.
To write great resume for senior field service engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Field Service Engineer Resume
The section contact information is important in your senior field service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Field Service Engineer Resume
The section work experience is an essential part of your senior field service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior field service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior field service engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Field Service Engineer resume experience can include:
- Advanced customer service and team alignment skills, with a solid foundation in and an understanding of the importance of relationship building
- Excellent follow‐up skills to insure we exceed customer expectations, and close all outstanding
- Good Norwegian and English language skills. Oral and writing
- Good English skills, both oral and written are required
- Broaden knowledge and experience to improve product, application and professional development skills
- Experience professional customer service skills
Education on a Senior Field Service Engineer Resume
Make sure to make education a priority on your senior field service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior field service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Field Service Engineer Resume
When listing skills on your senior field service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior field service engineer skills:
- Proven effective communication, and interpersonal skills,
- Good Diagnostic and Reporting Skills
- Proven Controls / automation and BMS skills in all aspects of Building Services
- Excellent verbal and written communication and troubleshooting skills are required
- Problem-solving oriented, with good communication/presentation skills
- Strong Customer Service, Interpersonal and Communication Skills both written and verbal
List of Typical Experience For a Senior Field Service Engineer Resume
1
Experience For PMC Senior Field Service Engineer Resume
- Demonstrates effective communication, and interpersonal skills,
- Have clear and effective communication and leadership skills
- The ability to communicate effectively at all levels with good spoken and written English
- Computer skills: proficient in Microsoft Word, Excel, and PowerPoint
- Experience in diagnosing, troubleshooting, and debugging computer networking equipment
- Good computer literacy, including familiarity with data system hardware and industry standard operating systems
- Experience in configuring and maintaining MS Windows 2008 and 2012
- Experience using and/or servicing mass spectrometry or related scientific instruments
2
Experience For Senior Field Service Engineer Mbombela Resume
- Experience using and/or servicing mass spectrometry or related scientific instruments
- Experience with the PowerFlex family of AC Drives including start-up and troubleshooting
- Working experience in field service engineering (ideally in graphics environment)
- Experience with integrating networking hardware/software into ISR Ground Stations and Airborne Platforms
- Hands-on experience in troubleshooting Etch equipment
- Demonstrate knowledge of SADL and PRC-117G radios, crypto loading, and radio/crypto configuration
3
Experience For Senior Field Service Engineer, Alkhobar Resume
- Advise management on product development issues arising from product problems identified through customer service and product experiences
- Provide training to less experienced engineers as directed
- Experience from work on site (installation, test, commissioning) is required
- Experience mechanical and electrical systems understanding
- Field service engineering, technical customer support, or laboratory experience or equivalent
- Experience in the following would be an advantage: Full HVAC discipline
4
Experience For Senior Field Service Engineer for Inkjet Resume
- Commercial experience, or direct selling of products or services
- Mechanical, electrical, and Windows based computer experience providing technical support & services
- Experience troubleshooting EMS Satcom, MCS Satcom, High Speed Data (HD-710), and
- Good knowledge of telecommunications central office power equipment installation and service quality audit procedures
- Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience
- Work experience in the service and repair of both electronic and electromechanical equipment
- Self-starter who is able to work independently and has a strong desire to learn and grow with the Company
- To maintain his own tools, carried service parts and technical information in good conditions
5
Experience For Senior Field Service Engineer Resume
- Experience from relevant maritime activities is preferable
- A solid technical or scientific background gained in industry or academia
- Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
- Perform on-site installation, repair, maintenance, qualification, and validation of analytical equipment systems
- Strong work ethic and ability to work well in a team environment required
- Backup in the absence of the lead for district discussions to include service call prioritization, and short term service delivery objectives
- Mentors and trains lesser experienced staff members
6
Experience For PMC Senior Field Service Engineer Resume
- Utility yard substation and transformer experience
- Experience in Military EO/IR targeting systems
- Successful field service experience on Analytical/Life Science instruments or related/similar products
- Experience work with common hand tools
- Additional experience with AB Sciex instrumentation or other mass spectrometry platforms
- Demonstrate relevant exp in excitation, PLC drives and controls and switchgears and gantry cranes
- Experience within Power Generation, O&G (offshore platforms) and industrial sectors
- Industry experience (Military)
7
Experience For Senior Field Service Engineer Mbombela Resume
- Field service experience
- Experience Microsoft Suite products
- Experience in Excel, Oracle, Sales Force, Pro Service
- Mass Spectrometry experience
- Experience with low and medium voltage switchgears and variable frequency drives
- Experience in avionics, avionics systems, telecommunications, satcom systems, networks, or computer equipment and system
- Experience with Microsoft Office Suite Products
- Protective relay experience highly desirable
- Experience in technical services role within diagnostics industries
8
Experience For Senior Field Service Engineer, Alkhobar Resume
- High level of computer skill ability to draught quotations to customers
- Or equivalent combination of education and work experience
- Experience with medical devices or lab instruments or equivalent
- Possess a valid Driver’s license and meet fleet eligibility requirements
- Experience with large transformer maintenance is highly desirable
- Relevant work experience on OS, storage and SAN Network
- Coordinate multiple complex tasks with competing priority levels
9
Experience For Senior Field Service Engineer for Inkjet Resume
- Clinical Toxicology Experience
- Earned Value Management (EVM) or other cost management experience
- Electrical, electronic or electromechanical industry experience
- Properly use analog and digital test equipment to troubleshoot, test and/or validate complex electronic systems
- Strong ability to communicate both written and verbally
10
Experience For Senior Field Service Engineer Resume
- Operate independently with little to no supervision
- Business aviation avionics maintenance experience
- Technical support/service experience required
- Experience with laser optics is highly desirable
- Prior work with Life Science instrumentation, especially laser based Mass Spectrometers is highly desirable
- Service or maintenance experience
- Experience with migration of control systems preferably Experion and TPS migrations
List of Typical Skills For a Senior Field Service Engineer Resume
1
Skills For PMC Senior Field Service Engineer Resume
- Strong communication skills; ability to relate professionally with people across the organization
- Prior experience using and/or servicing mass spectrometry or related scientific instruments
- Experience of controls system experience in maintenance, troubleshooting and repair
- Experience PC/Networking experience
- Technical analytical & troubleshooting skills
- Engineering experience or experience with target platforms
2
Skills For Senior Field Service Engineer Mbombela Resume
- Field service engineering, technical customer support, or laboratory experience or equivalent (Can include Military experience)
- Knowledge of mechanical engineering skills and best practise required to maintain HSS and other rotation equipment
- Based on customer needs this role requires flexibility to travel at short notice Troubleshooting and fault diagnosis skills
- Have a good understanding and experience of safety systems, TUV or equivalent certification
- Able to communicate effectively in English and one of the major Indian languages
- Software development skills would advantageous
3
Skills For Senior Field Service Engineer, Alkhobar Resume
- Industry experience or equivalent Military experience
- Time Travel Driver License Passport and American Visa Required Training Skills Desired Write and Speaking English language
- Exceptional PC skills and knowledge of Microsoft software packages
- Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations
- Prior field service experience in related field
- Understanding of customer’s needs and resolving the issues in a way to provide excellent service and quality to customer
- Marketing and sales experience highly desirable
- Experience working with imaging systems preferably Computed Tomography - Magnetic Resonance Imaging (CT-MRI)
- Experience operating measuring and gauging equipment
4
Skills For Senior Field Service Engineer for Inkjet Resume
- Experience making decisions, making judgements remotely, and interfacing with clients
- A good understanding of C&I theory including Control loop configuration and tuning
- Effective on-site support executing installation, customer training, preventive maintenance, troubleshooting and repair for EMA/XMA products
- Involved in planning and preparing customer installation and training. Prepare, provide approval and validation of product support documentation
- Experience in developing Standard Operating Procedures, Tactics, Techniques, and Procedures for Integration & Testing and Operational assets
5
Skills For Senior Field Service Engineer Resume
- Monitor and track construction progress, including validation of quantities installed by subcontractors, and schedule updating
- Experience in delivering technical training to customers
- Server Experience in configuring and maintaining MS Windows 7 and 10
- Experience in evaluating and servicing electrical distribution in LV, MV and HV or control systems
- Healthcare / surgical setting experience; Systems are primarily used in the operating room
6
Skills For PMC Senior Field Service Engineer Resume
- Experience evaluating and servicing electrical distribution or control systems is desirable
- Experience in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems
- Experience with setting up and maintaining Networks
- Experience in configuring and fine-tuning Virtual Systems
- Good understanding of the financial aspects of engineering
- Experience troubleshooting and analyzing system problems
7
Skills For Senior Field Service Engineer Mbombela Resume
- Proficient with solid-modeling software, preferable Pro/Engineering
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Extensive knowledge and troubleshooting experience with network equipment and network protocols including OSPF, BGP, EVPN, VXLAN etc.
- Develop and demonstrate competencies with Statistical Problem Solving Strategies and Tools
- Validate installation is in compliance with engineering and construction documents
- Field service engineering, technical customer support, or laboratory experience or equivalent is desirable
8
Skills For Senior Field Service Engineer, Alkhobar Resume
- Experience working with mechanical or hydraulics systems
- Fundamental understanding of good laboratory practices (GLP)
- Experience in commissioning or maintenance of equipment outlined above
- Commercial experience, or direct selling of products or services
- Experience selling service contracts, consumables
9
Skills For Senior Field Service Engineer for Inkjet Resume
- Experience with direct customer contact, building rapport
- Provide excellent and efficient customer service to Beckman Coulter’s customers, along with technical training on products
- Efficient & Effective On Demand, call out /Commissioning resource activity
- Experience reading technical documents, prints and schematics
- Effective in making appropriate service decisions within deadlines
10
Skills For Senior Field Service Engineer Resume
- Experience interfacing with internal team members and external customers
- To maintain and establish a good working relationship with the customer
- Experience with the One System Remote Viewing Terminal (OSRVT), Surveillance and Control Data Link (SCDL)
- Experience with AM/FM communications, and Global Positioning System (GPS)
- Experience of and competent understanding of HVAC systems
- Previous telecom/networking test equipment experience (Smartbits, Adtech, Spirent TestCenter, Ixia, HP, Agilent, Shenick)
- Experience in customer service and working offshore is a great advantage
- Experience in repair and servicing of Emerson Process Management and/or competitor products
- Excellent in Teamwork and Collaboration Management
List of Typical Responsibilities For a Senior Field Service Engineer Resume
1
Responsibilities For PMC Senior Field Service Engineer Resume
- Represent Trend by providing excellent customer service and high quality engineering support
- Experience with COMINT/SIGINT systems
- Full Motion Video (FMV) experience
- Hyperspectral Imagery (HSI) sensor experience
- Communications Intelligence (COMINT) sensor experience
- Excellent customer satisfaction feedback
2
Responsibilities For Senior Field Service Engineer Mbombela Resume
- Experience with laser optics desirable
- Prior work with life science instrumentation, especially mass spectrometers desirable
- AS – Electronic Technology Diploma and/or Military experience in electronics
- Related experience; preferably with electromechanical components
- Medical device experience
- Leading and executing UECSS equipment activities, including; pre-installation surveys, equipment installations & removals and defect rectification work
3
Responsibilities For Senior Field Service Engineer, Alkhobar Resume
- Leading the tracking and completion of district PMs
- Performing configuration, maintenance and upgrade of network devices, including IOS upgrade when needed
- Performing back-up and restore of equipment configuration in customer premises during the Break-Fix operation
- Planning and execution of sea going and land based trials
- Understanding of the Etch hardware (Lam and/or competitor) is an advantage
- Willing to support short term, overseas assignment
- Resolving customers’ technical questions by phone and e-mail
- Configuring complete Linux0based video systems for sales and/or support needs as necessary
4
Responsibilities For Senior Field Service Engineer for Inkjet Resume
- Configuring Windows based equipment for sales and/or support needs as necessary
- Coordinating with the office on a daily basis, to help coordinate support within the region
- Following the company's QA and HSE regulations
- Working closely with Sales Manager on service based tenders/bids
- Performing Break-Fix (Hardware Replacement) in customer premises, and data-center environment
- Carrying out an Annual Maintenance/Health check
- Understanding of Distributed Common Ground System (DCGS) architecture
5
Responsibilities For Senior Field Service Engineer Resume
- Capable of designing, configuring communications and fault finding third party equipment devices with Trend products (Metering, Chillers BACnet & MODBUS etc)
- Provide schedule installation, commissioning and training (coaching) and manage, escalate and drive satisfactory resolution of customer issues
- Provide in-service training to customers on proper care, handling, and cleaning of related products
- Provide input for various reports including identifying and isolating unique problems with syste
- Maintain and install Microsoft Windows, Red Hat Linux, ESXI and VMWare software operating systems and application software , patching, and upgrading
- To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job
- Nitec or Diploma and above in Electronics, Electrical, Building Engineering or related
- Mentors current/new FSE’s on proper procedures and best practices as well as helping RSM develop training plans for new hires
6
Responsibilities For PMC Senior Field Service Engineer Resume
- Customer Training - Provide on-site customer training in the application, service and operation of Emerson Process Management products
- HNC/level in an Engineering discipline, such as electronics, computer science or control engineering
- Assist Program Managers and Systems Engineering in understanding platform mission operations and how that affects solution design
- Troubleshoot operating errors and deciding what to do about them
- Assist with training development and training execution
- Provide in-flight test support, including TTPs, engineering, and pilotage
- Responsible for generating service revenue through selling service products, consumables, and upgrades
- Problem solving and working in a team is critical for success
7
Responsibilities For Senior Field Service Engineer Mbombela Resume
- Assists the District Manager with identifying resource and training needs
- Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
- Install and perform testing of networking hardware and software component at customers premise
- Documents network problems and resolution and updating the ticketing system for future reference
- Oversight and management of equipment fitting activities including close liaison/conflict management with staff and externally contracted companies
- Supports technical sales, RMUs and other sales activities such as Initial Provisioning planning
- PLC programming utilizing RSLogix 5, 500,5000 software
8
Responsibilities For Senior Field Service Engineer, Alkhobar Resume
- Expert knowledge of troubleshooting and problem-solving procedures
- Familiarity with GeoSpatial analysis, Video Processing Capability (VPC), and Moving Target Indicator (MTI) applications
- Displays an in depth understanding of electrical control panels (i.e. the ability to read wiring diagrams and carry out minor modifications if required)
- Manage the security, functionality and efficiency of networked computers executing multiple operating systems
- Fault finding and problem solving ability
9
Responsibilities For Senior Field Service Engineer for Inkjet Resume
- Graduates with passion for Building Automation are more than welcome to apply
- Manage the Service Territory including distributor’s service staff
- Maintains routine contact with existing customer base
- Provide line management responsibilities for 4 IT Engineers including appraisals, absence management, performance management etc
- Drive service excellence through ITIL based continuous improvement planning and regular stakeholder reviews
- Knowledge of inkjet printing technology in water base ink
- To provide instrument installation, maintenance, modification, repair, checkup and training activities on the customer site, service workshop or exhibitions
- Conduct a needs assessment to determine accurate understanding of customer needs
10
Responsibilities For Senior Field Service Engineer Resume
- Assist sales team and communicates with clients regarding arc flash services offered
- Perform general and site specific arc flash training for customers
- Provide mentoring to area field service engineers
- Provide training to new hires (administrative and / or technical)
- Provide feedback to engineering staff for voice of the customer to improve the products
- Maintain calibration and condition of tools & test equipment ensuring they are ready for use
- Responsible for high-level precision evaluation and testing of customer products for conformance to pre-determined standards
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