Senior Loan Processor Resume Sample
Philip Ernser
39536 Kozey Springs,
Detroit,
MI
+1 (555) 217 3479
Work Experience
Senior Loan Processor
01/2017
-
PRESENT
Philadelphia, PA
- Working knowledge of Calyx POINT, DataTrac, Microsoft Word, Excel, LP, DU and other software as required
- Strong analytical, problem solving and negotiations skills
- Excellent verbal and written communication skills; ability to communicate effectively both internally with Genpact management and externally with prospects/clients, vendors, etc
- Work in a fast paced environment and meet tight deadlines for submission to UW, and prepping files for Docs
- Train all new hires and existing staff on the student loan process and procedure and ensure continuous monitoring is provided throughout all stages of the loan
- Resolve or escalate tuition/loan questions and concerns from internal and external Academy personnel, recruiting, and other internal customers. Assist Student Loan Collection Leader with the escalated communication of loan status, unresolved conditions, and policies to customers
- Ensure loan documentation completeness and accuracy
- Follow up with appropriate academy for missing information and creating/maintaining an Academy scorecard for contract errors/issues
- Update all SOP's and training materials
Senior Loan Processor Closer
11/2013
-
11/2016
Detroit, MI
- Ensure image documentation is complete and in good order (scanning/indexing)
- Assist Student Loans Leader with reporting including Key Performance Indicator (KPI) measurements, phone metrics, departmental goal metrics, and WMS Standard Work
- Review all write-offs and adjustments and reconcile against the GL on a monthly basis
- Field incoming calls from current and former drivers to assist with their student loan inquiries
- Perform and/or oversee the 3rd party remittance procedure, including but not limited to ensuring payments are posted to accounts, closed accounts are updated in AS400 and all necessary communications to outside agencies are made
- Assist Student Loans Leader in overseeing 3rd party collection placements
- Skills: Advanced proficiency with Microsoft Excel, computer keyboarding, 10-key. possess strong organizational skills. ability to read and understand contracts
Senior Loan Processor, Direct Lending
03/2007
-
09/2013
San Francisco, CA
- Readingand reviewing financial documents in order to make sound financial decisions
- Assist Loan Officer in building relationships and providing ultimate customer satisfaction to our Real Estate Partners, Carolina One Real Estate Services
- Work closely with HCC team, loan officers, Borrowers, attorneys, title and escrow companies to assure well-coordinated and timely loan closings meeting Borrowers’ closing deadlines
- Verify loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting
- Contact each borrower in a timely manner to introduce yourself and go over the process and items needed
- Utilize basic business math to calculate income, assets, taxes and monthly insurance
- Understand rules regulations, policies and/or procedures along with investor guidelines
- Maintain current knowledge about the industry, market trends, competitive position, etc
Education
Kaplan University - Cedar Falls Campus
2002 - 2007
School's Degree in Business
Professional Skills
- Strong listening and problem solving skills
- Excellent computer skills, working knowledge of Empower/M4 systems, Microsoft office (Outlook, Word, Excel, PowerPoint programs)
- + Possess excellent organization and analytical skills
- + Possess excellent oral and written communication skills
- + Strong computer skills with knowledge of Word and Excel
- Excellent organization and analytical skills
- Excellent oral and written communication skills
How to write Senior Loan Processor Resume
Senior Loan Processor role is responsible for customer, organization, word, research, reporting, excel, analytical, microsoft, computer, retail.
To write great resume for senior loan processor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Loan Processor Resume
The section contact information is important in your senior loan processor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Loan Processor Resume
The section work experience is an essential part of your senior loan processor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior loan processor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior loan processor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Loan Processor resume experience can include:
- Advanced level of work experience, knowledge and training in all loan processing activities and terminology
- Provide excellent customer service to Insurance Agents and their Customers, both verbal and written giving status and describing needed information
- Lending processing experience
- Three years related work experience in residential mortgage lending processing FHA Full Doc loans
- Commercial banking or equivalent work experience
- Work in a high paced environment, recognizes and acts on changing priorities
Education on a Senior Loan Processor Resume
Make sure to make education a priority on your senior loan processor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior loan processor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Loan Processor Resume
When listing skills on your senior loan processor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior loan processor skills:
- Promotes and provides excellent customer service by effectively communicating and cooperating with all internal and external business partners and customers
- Strong computer skills with knowledge of Word and Excel
- Reporting and research skills,
- Communication skills and informing others,
- Exceptional organization skills to a pipeline of customers in various loan stages while meeting published department customer contact and production standards
- Superior customer service skills with the ability to communicate in a professional manner both verbally and in writing to internal and external customers
List of Typical Experience For a Senior Loan Processor Resume
1
Experience For Senior Loan Processor Closer Resume
- Keeps abreast of changes in mortgage policy and procedures including: Fannie/Freddie/FHA/VA/Corp Relocation and Regulatory Changes and is responsible to ensure files are properly documented
- General math skills,
- Current experience in processing conventional and/or government loans on behalf of retail/consumer direct originators
- Experience with FHA/VA, Corporate Relocation, and Signature Accreditation
- Knowledge and experience with Microsoft Word and Excel
- Proven ability to interact with bank management, fellow employees and various vendors
- Working knowledge of industry, investor, and regulatory requirements
2
Experience For Senior Loan Processor, Traditional Retail Resume
- Acts as a mentor and a subject matter expert to newly hired processors and lower performing processors
- Satisfies processing prior to closing conditions and ensures the documentation meets all requirements. The higher skill level with document review ensures maximum process efficiency
- Assist with mentoring new Loan Processors on team
- Act as back up to Processing Manager
- Review and verify Finance Contract accuracy to Finance quoting system
- Provide feedback to management on loan activities based on loan level reporting
- Interact with external and internal parties to take a loan from origination to funding
- Reconcile inventory and borrowing base reports monthly
3
Experience For Senior Loan Processor, Direct Lending Resume
- Interface with title companies for title requests and funding requests
- Assemble and review loan funding packages in preparation to send to Loan Operations
- Review the mortgage application received from the loan officer. Verify the information identified in the loan origination system. Verify the accuracy of the Good Faith Estimate and Truth-in-Lending disclosure and re-disclose if necessary
- Become proficient with document management system and demonstrates exceptional data integrity where all information in system is accurate
- Demonstrate a commitment to the company culture
4
Experience For Mortgage Operations Senior Loan Processor Resume
- Manage a pipeline of approximately 25-35 loans
- Fund approximately 20 loans per month
- Develop and maintain respect with all employees and management
- Exercise initiative in organizing and completing assigned tasks according to established guidelines, safety standards and procedures, deadlines and department parameters
- Solve problems by using judgment based upon knowledge of existing management policies and departmental practices and procedures
5
Experience For Senior Loan Processor Resume
- Meet established productivity and task management standards or seek assistance
- Communicate with licensed loan officer/loan originator, underwriter, funder and borrower as needed to ensure all parties are aware of loan status and any outstanding requirements ensuring quality customer service experience and adherence to established department guidelines and SLAs
- Disclosure and re-disclosures of borrower required forms as required by regulatory guidelines and timeframes
- Daily pipeline management to include, but not limited to, requesting lock extensions, condition follow up, vendor follow up as well as borrow communication standards are met
- Order required verifications as outlined in loanDepot’s Underwriting and Funding policies including but not limited to 4506, VOEs, VOMs/mortgage ratings and social security verifications
- Prep, validate and draw documents in accordance with regulatory timeframes and department service and production levels
- Escalate detailed condition reviews, appraisal reports and exceptions to Senior Level Management to review
6
Experience For Senior Loan Processor Closer Resume
- Maintain and cultivate an effective working relationship with internal production team members/customers, engaging proactively with loan originations, underwriters, funders and post-closing team members in regards to loan decisions, assignment of conditions, company/investor guidelines and loan scenarios
- Respond to all inquiries in a timely manner as established by Company SLAs
- Interpret data from multiple sources. Full comprehension of department SLAs and product guidelines
- Maintain a pipeline of customers at various stages of the loan process as well as collaborative with internal departments and external vendors to expedite the loan closing
- Process a pipeline of simple and complex Premium Finance non-conforming and conforming loans
- Ensure regulatory compliance with disclosure and verification requirements
- Ensure all documents are prepared and finalized in compliance with policies and procedures
7
Experience For Senior Loan Processor, Traditional Retail Resume
- Ensure Premium Finance Loan documentation is cataloged property
- Provide borrower with real time updates as to the status of their loan along with requests for supplemental loan documentation
- Coordinate the borrowers closing appointment by providing loan documents to the closing agent as well as facilitating changes to final required documents for wire disbursement
- Superior customer service skills with the ability to communicate in a professional manner by way of verbal or written updates to the borrower
- Adherence to established turn time, productivity, and quality metrics is a requirement
- Order appraisals and prepare appraisal reviews
8
Experience For Senior Loan Processor, Direct Lending Resume
- Order and review flood certifications and ensure compliance with flood regulations
- Enter loan information into proprietary TCL system
- Ensure that loan package is complete and in compliance with all regulations & bank procedures
- Process interim construction loan draws
- Enhance procedures as needed
9
Experience For Mortgage Operations Senior Loan Processor Resume
- Assist team member as well as other areas of division & bank with projects assignments as needed
- Self-starter with ability to initiate action
- Organization and Thoroughness,
- Calculate figures and amounts
- Analyze statistical and financial data
- Sit for periods of time
List of Typical Skills For a Senior Loan Processor Resume
1
Skills For Senior Loan Processor Closer Resume
- Financial, Software, and Documentation Skills,
- Strong ability to prioritize and a keen sense of urgency
- Experience required
- Team oriented, adaptable, coachable, dependable, with a strong work ethic
- Experience with common GSA's (FNMA, FHLMA, FHA, VA, USDA)
- + Current knowledge of loan processing and automated underwriting
- Current knowledge of loan processing and automated underwriting
- Understands and applies local, state, and federal regulations relating to the processing of assigned loan types
2
Skills For Senior Loan Processor, Traditional Retail Resume
- Advanced knowledge of related state and federal banking compliance regulations, and other Bank lending policies
- Additional Working Conditions Information
- Recommends that loans not meeting standards be denied
- The Senior Loan Specialist is required to provide periodic status updates, and timely return all incoming inquiry calls
- Function in an ever changing team environment
- Week training in our corporate office in New Jersey
- + Current knowledge of closing and title requirements
3
Skills For Senior Loan Processor, Direct Lending Resume
- + Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines
- + Provide outstanding customer service, work well under pressure and be a team player
- Current knowledge of closing and title requirements
- Current knowledge of FHLMC/FNMA/FHA/VA and industry underwriting guidelines
- Serve as the primary point of contact for the customer during the mortgage origination process
- Monitor loan pipeline and continue to follow up on loan and closing conditions
4
Skills For Mortgage Operations Senior Loan Processor Resume
- Work closely with vendors and conduct training as needed
- Communicates with key managers on training needs and compliance issues
- Resolves problems or issues on loan files, elevating to management as appropriate
- Interfaces with closing/title agencies to ensure service expectations are met
- Advanced knowledge of title policies and related loan regulations such as RESPA, HMDA and other Bank lending policies
- Equipment to Be Used: Computer, telephone, fax, scanner, printer, and smart phone
5
Skills For Senior Loan Processor Resume
- This is an unlicensed position with no access to originate loans
- Corresponds with credit bureau and employer to verify accuracy of information
- Enters or downloads loan application information in database
- Creates and mails approval and denial letters to applicants
- Submits approved mortgage loan file to Mortgage Loan Closer for settlement
6
Skills For Senior Loan Processor Closer Resume
- Records data on status of loans
- 25 % of time: Work closely with our Loan Officers to ensure a timely and stress-free experience for our client throughout the entire mortgage process; Communicates with borrower(s) to obtain related conditions
- Verifies, compiles, and types application information for mortgage loans and or titles: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment and marital status
- Calls for and reviews sales contracts as well as any required addendums
- Knowledge of FHA, VA, Conventional loans
7
Skills For Senior Loan Processor, Traditional Retail Resume
- General tax returns knowledge
- Bi-lingual Spanish is desired
- Encompass and TRID, Conventional and Government Mortgages,
- + Ability to study independently
- + Current knowledge of self employed borrowers, partnership and corporation tax return analysis
- + Interact well with other associates
- + Possess positive and professional attitude and represent company in a positive manner
8
Skills For Senior Loan Processor, Direct Lending Resume
- Study independently
- Current knowledge of self-employed borrowers, partnership and corporation tax return analysis
- Maintain a positive and professional attitude
- Work well under pressure and be a team player
- DU & LP – don’t make us say it
9
Skills For Mortgage Operations Senior Loan Processor Resume
- Gather credit, income, and asset documents to prepare the loan package for submission to third party vendor (PHH)
- Adapt to and accept change
- Knowledge of AUS systems (LP & DU)
- Ensure all loans in their pipeline are properly disposition
- Strive to achieve and exceed productivity expectations and standards
- Review supporting documentation for completeness and consistency with the information indicated on the loan application. Input missing or modified information into the company’s loan origination system. Communicate discrepancies with information and documentation requirements with loan officer
- Maintain accuracy of the company’s database by reviewing and updating information as it is received
- Oversees and manages pipeline to ensure timely and compliant flow of loan files through the department
10
Skills For Senior Loan Processor Resume
- Directs subordinate loan processor(s) daily activities to ensure all key dates are met throughout the process, timely communications with stakeholders is met, loans are processed in a manner consistent with company policies and procedures as well as meeting all regulatory requirements, and that all standards are being adhered to
- Oversees the Appraisal Order Desk for the applicable department as it relates to order processes, employee engagement, customer service, etc
- Distributes and exchanges information with others; works with confidential information, follows up with customers, refers customers to appropriate person(s), and composes correspondence and memoranda accordingly
- Keeps abreast of changes in policies, standards and regulations applicable to the company and the mortgage industry
- Accountable for a complex pipeline of customers to ensure all critical milestones are met while maintaining compliance, salability and high customer satisfaction. Responsible for maintaining a strong relationship with customers as well as relationship managers, 3rd party stake holders and sales/ banking contacts
- Timely completion of assigned work to meet urgent customer deadlines in a high production environment. Promotes and provides excellent, top level NPS customer service by effectively communicating with all internal and external parties
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