Senior Manager, Community Resume Sample
Delphia Koelpin
4304 Marcel Pass,
Boston,
MA
+1 (555) 119 1813
Work Experience
Senior Manager, Community Engagement
10/2017
-
PRESENT
New York, NY
- Lead the Community Affairs function across the company’s service territories under the direction of Director – Corporate Affairs
- Manage and supervise a team of community affairs representatives located across the company’s service territories, including Arkansas, Colorado, Iowa, Kansas, Nebraska, South Dakota and Wyoming
- Develop strategies and ensure the successful achievement of business strategies, including negotiation, renewal and administration of franchises and service territory authority
- Develop and enhance effective communications channels and relationships with community, local governing agencies, civic, business and other leaders to position the company for opportunities and address key community issues effectively
- Plan strategic communications for business unit and/or project/initiative to enhance the company’s reputation in the communities we serve
- Develop messaging that connects customers and our communities to the services the company provides and increases the knowledge base of our employees to be brand ambassadors
- Develop and execute a proactive media relations strategy that includes building relationships with media to effectively communicate to customer and stakeholders
- Act as a strategist in collaboration with the Digital Media team to develop a social media program with involvement of cross-functional team members in the company
Senior Manager, Community Relations
10/2014
-
04/2017
Phoenix, AZ
- Oversee in partnership with Corporate Communications and under the direction of the Director of Corporate Affairs the company’s advertising, donation, sponsorship and volunteerism strategies implemented in each state
- Participate as a member of the Corporate Affairs leadership team to identify, develop and implement brand and reputation strategies in support of the company’s vision, mission, values, strategic goals and initiatives
- Overseeing company’s community relations program including strengthening current relationships with community advocacy and housing counseling organizations and identifying and building new relationships that support the Department’s strategic plan
- Coordinating company’s participation in various industry, government and non-profit group programs, conferences and events
- Working with non-profit organizations on borrower outreach events and other strategic initiatives to further the company’s goals
- Working with public relations firm to develop press releases and collateral materials related to community advocacy to maximize positive visibility and enhance the company’s image
- Developing and monitoring annual budgets for company contributions to and support for non-profit partners
- Organizing and executing company meetings and assisting in borrower outreach events as necessary
Senior Manager, Community
11/2008
-
07/2014
Boston, MA
- Willingness to take initiative; strong organizational skills
- Partner closely with Product Team to develop in-product messaging and editorial as well as provide direction on guest experience
- Defines, writes, creates, and posts community content for community platform and social media channels including editorial, art, and videos
- Build strong relationships with Franchise Partners through close collaboration and transparency
- As directed by the business, travels domestically and internationally
- Works effectively and efficiently with key contacts in remote offices
- Strong communication and collaboration skills with a proven ability to create alignment, value and trust with teams and partners
Education
Lawrence University
2004 - 2008
Bachelor's Degree in Journalism
Professional Skills
- Strong communications skills, both written and verbal; leadership skills; interpersonal skills; team work stills; and presentation skills
- Demonstrated skills in strategic planning, critical thinking, and problem-solving
- Excellent project management skills, including planning & organization
- Experience working effectively with leaders at the C-suite level
- Highly developed conceptual, conflict resolution and negotiating skills
- Superior verbal and written communication/presentation skills
- Five years of working on advocacy teams, with a strong record of collaboration and effective information sharing
How to write Senior Manager, Community Resume
Senior Manager, Community role is responsible for travel, government, training, database, reporting, digital, design, messaging, collaboration, organizational.
To write great resume for senior manager, community job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Manager, Community Resume
The section contact information is important in your senior manager, community resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Manager, Community Resume
The section work experience is an essential part of your senior manager, community resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager, community responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager, community position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Manager, Community resume experience can include:
- Extensive experience in leading and managing people
- Experience in nonprofit leadership, corporate community relations, and/or grant making
- Experience working in the non-profit and government sectors
- Familiarity with web design and user experience
- Create a program framework, prioritize and execute initiatives
- Demonstrated understanding of best practice community engagement strategy and evaluation. s
Education on a Senior Manager, Community Resume
Make sure to make education a priority on your senior manager, community resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager, community experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Manager, Community Resume
When listing skills on your senior manager, community resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior manager, community skills:
- Strong organizational skills and ability to prioritize and multitask. Experience managing large scale projects and activities with multiple partners
- Lead the Staff Groups Community relations team that effectively serves its internal and external customers
- A passionate gamer possessing ample experience with Blizzard games and its communities
- Ensures effective stewardship of key volunteer and donor relationships
- Strong proficiency with native social media platforms and analytics
- Experience with online and offline event promotion and engagement
List of Typical Experience For a Senior Manager, Community Resume
1
Experience For Senior Manager, Community Engagement Resume
- Oversee the assessment of existing relationships with community stakeholder groups and prioritize influential groups for engagement and coalition building. Also, identify gaps and make recommendations for engagement with new groups and coalitions that could support company policy and program objectives
- Oversee the identification and development of opportunities for coalitions and community groups to advocate for the company, returning real results such as support letters, advocacy research, public speakers, editorial pieces and member-education and mobilization opportunities
- Ensure the active review and tailoring of company message and advocacy platforms for the targeted community to ensure effectiveness. Manage and track the identification and development of community-targeted advocacy collateral, including digital content
- Manages all daily team activities and assigns tasks and responsibilities to appropriate team members. Drives and monitors performance, quality, and productivity of team and take appropriate action to ensure guidelines and goals of the department are met
- Effectively drive retention through community management, moderation, monitoring, and responding to user questions and concerns
- People management skills (we’re building something big here!)
2
Experience For Senior Manager, Community Relations Resume
- Experience in process design and delivery with proven ability in project execution and communication, maybe from consulting or corporate environments
- Create custom content that is curated for each unique game experience in order to keep high-value players engaged
- Identifies concerns and solutions to improve functioning of the CAL and implements solutions
- Define and maintain the community management strategy for the Universal portfolio of games and emerging technologies
- Develop engagement methods, moderation policies, content building and outreach initiatives that are focused on growing the user base and improving retention and game experience
3
Experience For Senior Manager, Community Strategy & Programs Resume
- Set goals for, track and report on community-related metrics ensuring upwards visibility as well as helping inform on metrics’ significance
- Regularly engage with influencers, fans, and potential customers to build brand loyalty and increase lifetime value
- Own the creation, implementation, and management of retention strategies via social media channels, email campaigns, websites, forums/blogs, loyalty programs, and other internal or external community channels
- Identify market trends to develop innovative retention programs that retain long-term users
- Maintain consistent tone, persona and visual look and feel across all interaction channels
- Work with players to address their concerns and grievances. Respond to community inquiries promptly, professionally and accurately
- Support global marketing initiatives with effective community activities, such as live streaming, event broadcasting, influencer outreach, game announcements, and other key tactics to generate awareness
4
Experience For Senior Manager, Community Affairs Resume
- Manage communication, develop content, and write copy for community platforms and social media channels
- Liaise with internal teams to define, develop, and deliver brand messages and content
- Surface communities concerns and feedback to appropriate business unit
- Collect and manage data, analyze customer trends and characteristics to drive informed community decisions
- Communicate with individual players as needed
- Data analytics competence, Excel fluency
- Enforce community guidelines
- Serve on senior leadership team for Community Affairs. Effectively participate in and lead horizontal teams in achieving shared goals. Develop deep and productive relationships within the Community Affairs team. Effectively and efficiently partner with other External Affairs teams (Corp Comms, CDB, CRA, Community Finance, Policy Affairs, Reg Relations)
- Work with Corporate Communications, other marketing teams (primarily Planning and Brand), TD business units across the enterprise and community partners to develop and execute internal and external strategies designed to leverage TD’s community relations programs and enhance our reputation with a wide variety of internal and external stakeholders
List of Typical Skills For a Senior Manager, Community Resume
1
Skills For Senior Manager, Community Engagement Resume
- Working knowledge of Microsoft Office – Word, Outlook, Excel, PowerPoint, etc
- Working knowledge of Community Reinvestment Act
- Five years of stakeholder engagement by tailoring and delivering advocacy and tracking
- Manage the forecasting, tracking and creation of regular and ad hoc reports on advocacy efforts, including accurate records in stakeholder database
- Thorough understanding of the key factors driving third-party engagement and mobilization in support of policies and projects
2
Skills For Senior Manager, Community Relations Resume
- Maintains a productive and collaborative relationships with the Society’s global headquarters departments and other regions; participates on regional and enterprise projects and committees as appropriate
- Very strong verbal and written presentation skills; strong influencing skills; credible public speaker
- Demonstrated ability to lead, manage and supervise a team of professionals
- Proficient in the utilization of all Microsoft Office Suite programs, including, but not limited to, Word, PowerPoint, Excel, and Outlook
- Travel, including international travel, and work long hours and weekends as needed
- Evolve vision, strategy and operating principles for Sephora’s onsite beauty Community in partnership with the Director of Community
3
Skills For Senior Manager, Community Strategy & Programs Resume
- Personal drive, creativity, and initiative to create opportunities to influence brand representation
- Results-oriented ability to lead and manage teams, processes and procedures
- Inform, influence and communicate company positions to key stakeholders
- Flexibility to travel regularly among Black Hills’ service territory locations within the state and out of state as needed
- Lead a small team and work closely with senior colleagues to execute and ensure alignment of TD’s community relations strategy in Canada
4
Skills For Senior Manager, Community Affairs Resume
- Work with counterparts in the US to ensure North American alignment of TD Bank Group’s community relations strategies and tactics
- Develop, curate and promote TD’s community leadership in all our areas of focus with specific responsibility for managing our portfolio of Opportunities for Youth, Arts and Culture and Diversity related community investments and activities
- Act as subject matter expert within TD, provide advice to businesses and work to integrate community and business initiatives
- Develop, implement and manage programs that support employee engagement in the community
- Continually monitor TD’s community strategy and recommend adjustments to ensure it is meeting corporate and community priorities – as well as being aligned with TD's Brand strategy
- Act as an internal and external spokesperson on TD community relations strategy and activities
- Clearly understand and articulate ROI of corporate social responsibility
- Collaborative and participatory leadership style
- Digitally fluency; able to easily learn technological systems and apps, and contribute to the digitization of our work. Comfortable with Power Point, Excel, growing availability of productivity apps
5
Skills For Senior Manager, Community Development Resume
- Very strong partnership building and relationship management skills, demonstrated experience in achieving “win-win,” measurable outcomes through corporate-community partnerships
- Strong networking skills. Easily builds and maintains relationships with internal and external stakeholders at all levels; comfortably and strategically leverages relationships
- Apply ideas/learning to his or her work. Avid learner, great listener. Quick study, current on trends in economic opportunity, corporate social responsibility, philanthropy, business
- Experience in nonprofit leadership or corporate community relations or grant making OR At least 5 years’ combined experience in nonprofit leadership, corporate community relations, and grant making
- Grant making experience
- Typically seven to ten years of experience in public affairs/public relations some of which include working with advocacy organizations or grass roots coalitions
- Digital and social media monitoring and engagement experience
6
Skills For Senior Manager, Community Stabilization Resume
- Five years of advocacy plan development, writing and reporting
- Seven or more years of experience in public affairs/public relations designing and implementing strategic plans for working with third-party party advocacy organizations
- 7+ yrs. of established online community management experience in the video game industry
- Tertiary qualifications in a relevant discipline and extensive relevant work experience
- Demonstrated capacity to work with diverse communities across complex social policy issues
- Close working relationship with the community and multicultural program initiatives
- Community and Social Media strategy, content, and calendar development and execution
- Editorial and content creation and consistency in the form of blog posts, in-product communication, social media content, newsletters, videos, and more
7
Skills For Senior Manager, Community Operations Resume
- Strong collaboration and communication with internal and external teams including Disney partners, Franchise Partners, Global Teams, and Product Development Teams to ensure community, social media, and content plans are properly positioned and executed
- Extensive knowledge of Multicultural NSW legislative framework. In particular, the Multicultural Principles
- Great Parramatta location close to public transport
- 4 weeks annual leave per year of service
- Varied work application and contexts in programs and projects
- Work across engaged and passionate workforces that are focused on the advancement of multicultural initiatives in NSW
- Passionate about communication with children and families
- Multi-disciplinary; able to wear multiple discipline ‘hats’
8
Skills For Senior Manager Community Relation Resume
- Familiarity with project management and process improvement
- Ensure all escalation protocols, University policies, and high-risk situations (finance, disputes, legal action, etc.) are handled accurately. Incumbent is accountable for the entire team’s adherence
- Lead San Francisco market for Community Affairs
- In partnership with Senior Director, Community Affairs, establish strategy for digital, tech, HR and other staff groups that serves customer and meets executive expectations
- Support the growth, engagement and development of team members especially regarding collaboration, creativity and growth mindset
9
Skills For Senior Manager, Community Strategy Resume
- Promote a culture of direct feedback, the assumption of positive intent, and mutually supportive relationships
- Design and direct technical assistance efforts to support the NeighborWorks network’s community stabilization activities and outcomes
- Develop and implement employee and community engagement programs
- Build a worldwide strategic network of community partners
- Create performance indicators and measures of success
- Identify opportunities to with internal and external communication and public policy goals
- Franchise renewal and service territory strategies
10
Skills For Senior Manager, Community Investment Resume
- Community partnerships with community officials, leaders and organizations
- Alignment of the company’s strategic goals with community relationship strategies, plans and communications
- Proactive media relations plans
- Coordinated community involvement and communications plans
- Development and management of a consistent company reputation and communications program
- In support of the key policy and projects and in a team environment, write and manage a comprehensive community advocacy group strategic plan and represent the company at key regional community organizations and advocacy groups, as necessary, to engage and leverage third party organizations across the service territory
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